# General Discussion **URL:** https://forum.mautic.org/c/general-discussion/6.md?page=10 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 11 --- ## [Question about Campaings, Segments and Scheduled Campaing Emails](https://forum.mautic.org/t/question-about-campaings-segments-and-scheduled-campaing-emails/27623)
**Author:** [@mauriblint](https://forum.mautic.org/u/mauriblint)\ **Replies:** 2\ **Last updated:** [April 12, 2023, 9:53am UTC](https://forum.mautic.org/t/question-about-campaings-segments-and-scheduled-campaing-emails/27623 "2023-04-12T09:53:04Z")
Hello folks! My name is Mauricio, first time here on the Mautic forum, happy to be a new member of the Mautic family. I’m using, configuring, and learning Mautic from like 2 months ago. I have a question regarding, as … --- ## [GDPR System-wide double opt-in for multiple segments?](https://forum.mautic.org/t/gdpr-system-wide-double-opt-in-for-multiple-segments/27443)
**Author:** [@hexsm](https://forum.mautic.org/u/hexsm)\ **Replies:** 4\ **Last updated:** [April 5, 2023, 6:50am UTC](https://forum.mautic.org/t/gdpr-system-wide-double-opt-in-for-multiple-segments/27443 "2023-04-05T06:50:11Z")
I have a small legal question about double opt-in. Maybe someone can answer it for me. Let’s assume that there are 2 segments “Newsletter” and “Marketing”. A contact signs up for the newsletter, receives the double opt-… --- ## [Amazon SES: Historic complaint rate never drops down no matter what](https://forum.mautic.org/t/amazon-ses-historic-complaint-rate-never-drops-down-no-matter-what/27615)
**Author:** [@semel](https://forum.mautic.org/u/semel)\ **Replies:** 0\ **Last updated:** [April 4, 2023, 7:43am UTC](https://forum.mautic.org/t/amazon-ses-historic-complaint-rate-never-drops-down-no-matter-what/27615 "2023-04-04T07:43:06Z")
We had some complaints in the beginning of our first campaign (all complaints are from the same email service provider) and we dealt with them accordingly- the marketing system automatically removed affected emails from … --- ## [Forms: Post to another form not working](https://forum.mautic.org/t/forms-post-to-another-form-not-working/27598)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [April 2, 2023, 3:48pm UTC](https://forum.mautic.org/t/forms-post-to-another-form-not-working/27598 "2023-04-02T15:48:36Z")
Hi, I saw this option and would have liked to use it rather than the standard Webhooks event on form submit, however it is not working and I see a number of different posts unanswered on this. So has anyone used this f… --- ## [Mautic Backup and Security](https://forum.mautic.org/t/mautic-backup-and-security/27596)
**Author:** [@tobsowo](https://forum.mautic.org/u/tobsowo)\ **Replies:** 0\ **Last updated:** [April 1, 2023, 8:27pm UTC](https://forum.mautic.org/t/mautic-backup-and-security/27596 "2023-04-01T20:27:13Z")
What would you advise on going about backing up Mautic installation on Ubuntu and what security measures will you recommend? --- ## [Amazon SES\\SNS: How to identify the recipient's address in a complaint letter?](https://forum.mautic.org/t/amazon-ses-sns-how-to-identify-the-recipients-address-in-a-complaint-letter/27595)
**Author:** [@semel](https://forum.mautic.org/u/semel)\ **Replies:** 0\ **Last updated:** [April 1, 2023, 8:03pm UTC](https://forum.mautic.org/t/amazon-ses-sns-how-to-identify-the-recipients-address-in-a-complaint-letter/27595 "2023-04-01T20:03:24Z")
Good day. We have received several complaints after sending out our email campaign to our subscribers. We are using Mautic+Amazon SES. We also configured SNS for bounces and complaints. Unfortunately, when we open a c… --- ## [Focus item with Campaign](https://forum.mautic.org/t/focus-item-with-campaign/27565)
**Author:** [@a.mulki](https://forum.mautic.org/u/a.mulki)\ **Replies:** 0\ **Last updated:** [March 31, 2023, 9:39am UTC](https://forum.mautic.org/t/focus-item-with-campaign/27565 "2023-03-31T09:39:50Z")
Hi, I added a popup focus item to appear to visitors after scrolling down and added this focus item to the campaign when they visit any URL. Still, the problem was when visitors visited any URL without scrolling down. … --- ## [List of temporary/trash mail services](https://forum.mautic.org/t/list-of-temporary-trash-mail-services/22522)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 4\ **Last updated:** [March 27, 2023, 9:40pm UTC](https://forum.mautic.org/t/list-of-temporary-trash-mail-services/22522 "2023-03-27T21:40:45Z")
Hi, I’d like to block emails from temporary or trash email service providers. Do you know a list/collection of domains and services who offer these kind of emails? Examples: https://www.trash-mail.com/en/ ᐅ Tempr.ema… --- ## [Email Campaign Triggered Unexpectedly](https://forum.mautic.org/t/email-campaign-triggered-unexpectedly/27512)
**Author:** [@amars](https://forum.mautic.org/u/amars)\ **Replies:** 1\ **Last updated:** [March 27, 2023, 8:57pm UTC](https://forum.mautic.org/t/email-campaign-triggered-unexpectedly/27512 "2023-03-27T20:57:57Z")
Hi There, We have an campaign that triggers emails after every 5 days, but we encountered an error in the campaign triggering emails on the same day as in the screenshot below. And below is the campaign view, which … --- ## [Segment Update Cron Jobs Configuration](https://forum.mautic.org/t/segment-update-cron-jobs-configuration/22687)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 5\ **Last updated:** [March 23, 2023, 2:21pm UTC](https://forum.mautic.org/t/segment-update-cron-jobs-configuration/22687 "2023-03-23T14:21:25Z")
I have written many times on this subject and find myself running into a re-occuring problem inside Mautic and how cronjob are fired off using the console. In console mautic:segments:update there is a flag -i which lets… --- ## [MAUTIC IMAP](https://forum.mautic.org/t/mautic-imap/27435)
**Author:** [@rohaty](https://forum.mautic.org/u/rohaty)\ **Replies:** 0\ **Last updated:** [March 21, 2023, 9:21am UTC](https://forum.mautic.org/t/mautic-imap/27435 "2023-03-21T09:21:11Z")
Hi, I was using Bitnami Mautic on Amazon AWS, but Bitnami stopped supporting it. Bitnami said that Mautic depends on the IMAP extension, which is not under active development. It is a problem if Magento depends on the … --- ## [Horizontal Scaling Mautic in Docker instances](https://forum.mautic.org/t/horizontal-scaling-mautic-in-docker-instances/27104)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 2\ **Last updated:** [March 18, 2023, 5:47am UTC](https://forum.mautic.org/t/horizontal-scaling-mautic-in-docker-instances/27104 "2023-03-18T05:47:26Z")
Hey team We have been working on our autoscaling docker swarm (auto scaling for both the server and docker environments). N8N is now operational but now looking at our Mautic environments. Are there any decent documen… --- ## [Email cid embeded image](https://forum.mautic.org/t/email-cid-embeded-image/27390)
**Author:** [@fridious](https://forum.mautic.org/u/fridious)\ **Replies:** 2\ **Last updated:** [March 17, 2023, 3:02pm UTC](https://forum.mautic.org/t/email-cid-embeded-image/27390 "2023-03-17T15:02:48Z")
Hey, I just installed Mautic. I want to embed a picture in my email, but the source of the image should not related to an url. Instead of this, the image should be embedded with the cid feature of emails, which is suppo… --- ## [How does unsubscribing in preferences center work?](https://forum.mautic.org/t/how-does-unsubscribing-in-preferences-center-work/27389)
**Author:** [@cmchrille](https://forum.mautic.org/u/cmchrille)\ **Replies:** 0\ **Last updated:** [March 17, 2023, 2:14pm UTC](https://forum.mautic.org/t/how-does-unsubscribing-in-preferences-center-work/27389 "2023-03-17T14:14:50Z")
So if I have a segment with the condition that if a visitor hits a specific webpage, they automatically gets added to a segment. Say, that an email is sent out to this visitor and they decide to unsubscribe. What happen… --- ## [Want to send emails with custom block of html per recipient](https://forum.mautic.org/t/want-to-send-emails-with-custom-block-of-html-per-recipient/27261)
**Author:** [@kongocat](https://forum.mautic.org/u/kongocat)\ **Replies:** 2\ **Last updated:** [March 14, 2023, 1:05pm UTC](https://forum.mautic.org/t/want-to-send-emails-with-custom-block-of-html-per-recipient/27261 "2023-03-14T13:05:39Z")
Your software My Mautic version is: 4.5.5 My PHP version is: 7.4.33 My Database type and version is:5.7.26- Hey Community! I want to send abandoned-carts, reminders, invoice links etc’ per recipient. In many cases … --- ## [Set up Email Notification when Contact opens email bulletin 2 or more times](https://forum.mautic.org/t/set-up-email-notification-when-contact-opens-email-bulletin-2-or-more-times/27297)
**Author:** [@gary.harrison](https://forum.mautic.org/u/gary.harrison)\ **Replies:** 0\ **Last updated:** [March 9, 2023, 5:29am UTC](https://forum.mautic.org/t/set-up-email-notification-when-contact-opens-email-bulletin-2-or-more-times/27297 "2023-03-09T05:29:10Z")
We have a client that wants to be notified via email when an email is opened the second time by a contact with the details of the contact. We are sending the emails via the campaign. Any ideas? --- ## [How is a condition evaluated in campaign builder?](https://forum.mautic.org/t/how-is-a-condition-evaluated-in-campaign-builder/27196)
**Author:** [@cmchrille](https://forum.mautic.org/u/cmchrille)\ **Replies:** 2\ **Last updated:** [March 3, 2023, 7:07pm UTC](https://forum.mautic.org/t/how-is-a-condition-evaluated-in-campaign-builder/27196 "2023-03-03T19:07:51Z")
A question, if you have conditions such as “visit page” in the campaign builder when is the statement evaluated? Does the campaign simply wait for the condition to be true and/or does it evaluate to false after a certai… --- ## [Images exist but are not shown](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230)
**Author:** [@hcavet](https://forum.mautic.org/u/hcavet)\ **Replies:** 6\ **Last updated:** [March 3, 2023, 1:19pm UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230 "2023-03-03T13:19:34Z")
I’m having trouble inserting images into the email builder, they always appear broken. They exist on the server but it returns that they don’t exist. I don’t know what to do, if I refer to an external link it appears nor… --- ## [Include content of previously sent emails?](https://forum.mautic.org/t/include-content-of-previously-sent-emails/27207)
**Author:** [@hexsm](https://forum.mautic.org/u/hexsm)\ **Replies:** 4\ **Last updated:** [March 3, 2023, 7:43am UTC](https://forum.mautic.org/t/include-content-of-previously-sent-emails/27207 "2023-03-03T07:43:59Z")
I have a campaign with several emails that are sent in a sequence. Is there a way to include the content of the previous emails in each new email, similar to replying to an email in an email client? My goal: If I refer … --- ## [Send email to a variable included in a form](https://forum.mautic.org/t/send-email-to-a-variable-included-in-a-form/27215)
**Author:** [@hcavet](https://forum.mautic.org/u/hcavet)\ **Replies:** 6\ **Last updated:** [March 2, 2023, 7:54pm UTC](https://forum.mautic.org/t/send-email-to-a-variable-included-in-a-form/27215 "2023-03-02T19:54:32Z")
Hello, I created a form that has fields: Name: Email: Featured employee name: Featured employee email: I would like an email to be sent to this email address filled out in the highlighted employee email, but I could… --- ## [Twig Templates plugins](https://forum.mautic.org/t/twig-templates-plugins/24544)
**Author:** [@kixell](https://forum.mautic.org/u/kixell)\ **Replies:** 6\ **Last updated:** [March 1, 2023, 4:19am UTC](https://forum.mautic.org/t/twig-templates-plugins/24544 "2023-03-01T04:19:41Z")
Hi, with this plugin Twig Templates for Mautic Twig Templates for Mautic – Mautic Extendee We can call external url ? And if so, do you know how to do this ? For example, call an URL that return JSON Best --- ## [How to send campaign email at different time on different days of week](https://forum.mautic.org/t/how-to-send-campaign-email-at-different-time-on-different-days-of-week/26067)
**Author:** [@avi](https://forum.mautic.org/u/avi)\ **Replies:** 4\ **Last updated:** [February 21, 2023, 9:39am UTC](https://forum.mautic.org/t/how-to-send-campaign-email-at-different-time-on-different-days-of-week/26067 "2023-02-21T09:39:19Z")
I had a campaign that sent out an email to all users in a segment every day, at the same time, but I changed it to still send out an email on every day of the week, but at different times of the day. E.g. on weekdays se… --- ## [SUM or COUNT in Report](https://forum.mautic.org/t/sum-or-count-in-report/27044)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 0\ **Last updated:** [February 15, 2023, 3:55pm UTC](https://forum.mautic.org/t/sum-or-count-in-report/27044 "2023-02-15T15:55:42Z")
Hi, I have a question about the report function. What is the difference between SUM and COUNT and when do I use which? Is it like in Excel? I tried it with the “bounced”-collumn and got different results. With “SUM” i… --- ## [Form - Detail - successful submit action](https://forum.mautic.org/t/form-detail-successful-submit-action/27024)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 0\ **Last updated:** [February 13, 2023, 5:41pm UTC](https://forum.mautic.org/t/form-detail-successful-submit-action/27024 "2023-02-13T17:41:14Z")
The successful submit action in the form detail under selection “Display message”, is there a way to edit the message displayed on it? --- ## [Problems with Emails going to SPAM](https://forum.mautic.org/t/problems-with-emails-going-to-spam/16102)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 45\ **Last updated:** [February 13, 2023, 12:47pm UTC](https://forum.mautic.org/t/problems-with-emails-going-to-spam/16102 "2023-02-13T12:47:09Z")
I was running an Immunity Challenge on my site and got 7.000 people signing up within a week. We had pretty soon delivery issues with messages going into SPAM on Gmail, and things were better after reducing the speed of … --- ## [Add Mautic Video Tutorials Inside Mautic](https://forum.mautic.org/t/add-mautic-video-tutorials-inside-mautic/26980)
**Author:** [@Plentyflow](https://forum.mautic.org/u/Plentyflow)\ **Replies:** 4\ **Last updated:** [February 9, 2023, 5:25pm UTC](https://forum.mautic.org/t/add-mautic-video-tutorials-inside-mautic/26980 "2023-02-09T17:25:33Z")
Hi Mautic Community, I’m new to using the software so I’m in the learning stages. I’ve watched plenty of Youtube videos that have helped a lot. Is there a channel or site that post up to date videos about using Mautic … --- ## [How to modify letter case for names and emails?](https://forum.mautic.org/t/how-to-modify-letter-case-for-names-and-emails/22448)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 3\ **Last updated:** [February 6, 2023, 10:20am UTC](https://forum.mautic.org/t/how-to-modify-letter-case-for-names-and-emails/22448 "2023-02-06T10:20:39Z")
Is there a way to make all first name and last names start with a capital letter? and Is there a way to make all email addresses lower case? Perhaps a script that can be run in the database? My immediate issue with d… --- ## [Send email to a specific user who has got an email on a date](https://forum.mautic.org/t/send-email-to-a-specific-user-who-has-got-an-email-on-a-date/26916)
**Author:** [@amars](https://forum.mautic.org/u/amars)\ **Replies:** 0\ **Last updated:** [February 1, 2023, 4:02am UTC](https://forum.mautic.org/t/send-email-to-a-specific-user-who-has-got-an-email-on-a-date/26916 "2023-02-01T04:02:32Z")
Hello there, We want to send an email to our users who had already got an email on a specific date. But we are not able to create the segment likewise. Dose anybody have a solution for it. --- ## [eCommerce Revenue like in Klaviyo?](https://forum.mautic.org/t/ecommerce-revenue-like-in-klaviyo/26845)
**Author:** [@eduardstinga](https://forum.mautic.org/u/eduardstinga)\ **Replies:** 10\ **Last updated:** [January 31, 2023, 4:24pm UTC](https://forum.mautic.org/t/ecommerce-revenue-like-in-klaviyo/26845 "2023-01-31T16:24:25Z")
Is there any built-in feature for e-commerce transactions to show after each email automation or broadcast you send? It would be great to be able to track revenue from specific e-commerce email flows (welcome series, ca… --- ## [Populate email with Custom Object](https://forum.mautic.org/t/populate-email-with-custom-object/26889)
**Author:** [@goranculibrk](https://forum.mautic.org/u/goranculibrk)\ **Replies:** 1\ **Last updated:** [January 28, 2023, 8:00pm UTC](https://forum.mautic.org/t/populate-email-with-custom-object/26889 "2023-01-28T20:00:11Z")
Hey everyone. I had the idea to create dynamic emails from Custom Objects. Creation of specific CO (Retreats) went smoothly, I can create segments based on the specific items and I can use token to display data in email… [Previous page](https://forum.mautic.org/c/general-discussion/6.md?page=9) [Next page](https://forum.mautic.org/c/general-discussion/6.md?page=11)