# General Discussion **URL:** https://forum.mautic.org/c/general-discussion/6.md?page=13 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 14 --- ## [Using Campaigns to Manage Sales Follow Up Cycle](https://forum.mautic.org/t/using-campaigns-to-manage-sales-follow-up-cycle/19757)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [November 15, 2022, 11:48am UTC](https://forum.mautic.org/t/using-campaigns-to-manage-sales-follow-up-cycle/19757 "2022-11-15T11:48:20Z")
Hi Everyone, In continuation to my last general post on “Using campaigns to improve lead conversions”, we have added a new blog post on how we use campaigns to help manage a sales follow up cycle. It is an interesting … --- ## [Gravatar Image not showing as profile picture in sent emails](https://forum.mautic.org/t/gravatar-image-not-showing-as-profile-picture-in-sent-emails/25614)
**Author:** [@trigitalhub](https://forum.mautic.org/u/trigitalhub)\ **Replies:** 2\ **Last updated:** [November 16, 2022, 5:31pm UTC](https://forum.mautic.org/t/gravatar-image-not-showing-as-profile-picture-in-sent-emails/25614 "2022-11-16T17:31:26Z")
Can someone please explain how I can get my email profile image to show in mails I send to subscribers? PS: I have created a Gravatar account and set a profile image there but it’s not showing in mails I sent out. Any i… --- ## [Logs loosing data for deleted campaigns or events. How to avoid?](https://forum.mautic.org/t/logs-loosing-data-for-deleted-campaigns-or-events-how-to-avoid/26083)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 5\ **Last updated:** [November 16, 2022, 1:16pm UTC](https://forum.mautic.org/t/logs-loosing-data-for-deleted-campaigns-or-events-how-to-avoid/26083 "2022-11-16T13:16:24Z")
For the sake of traceability, Mautic has a very big problem in its core design: There are the logs of “what happened” to a user, and it collects the event triggering and scheduling here ma\_campaign\_lead\_event\_log. Neve… --- ## [What are those pending actions?](https://forum.mautic.org/t/what-are-those-pending-actions/26076)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 0\ **Last updated:** [November 14, 2022, 12:34pm UTC](https://forum.mautic.org/t/what-are-those-pending-actions/26076 "2022-11-14T12:34:30Z")
What are those pending actions? What leads do they belong to? How do I know if I should re-send the emails or drop them off? Whould I have the “pending” ideally at zero always? If not, when? --- ## [Disconnect a contact from an already-sent segment-email to force re-send](https://forum.mautic.org/t/disconnect-a-contact-from-an-already-sent-segment-email-to-force-re-send/26010)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 0\ **Last updated:** [November 10, 2022, 9:49am UTC](https://forum.mautic.org/t/disconnect-a-contact-from-an-already-sent-segment-email-to-force-re-send/26010 "2022-11-10T09:49:35Z")
Use case: jan =\> Alice registers with the email alice@hotmail.com - Gets into the segment “flowers” feb =\> Alice registers alice@gmail.com but does not communicate us mar =\>Alice stops reading her alice@hotmail.com a… --- ## [What campaign blueprints would you use?](https://forum.mautic.org/t/what-campaign-blueprints-would-you-use/25079)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 15\ **Last updated:** [November 9, 2022, 2:58pm UTC](https://forum.mautic.org/t/what-campaign-blueprints-would-you-use/25079 "2022-11-09T14:58:32Z")
Just a hypotethical question: During the Mauticon and on other meetings I multiple times expressed my disbelieve about campaign blueprints in Mautic. This would be a feature where you can pull in ready campaigns into yo… --- ## [Create new emailing template](https://forum.mautic.org/t/create-new-emailing-template/25971)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 4\ **Last updated:** [November 8, 2022, 4:24pm UTC](https://forum.mautic.org/t/create-new-emailing-template/25971 "2022-11-08T16:24:29Z")
I want to create my own email template. How can I do it from inside mautic? --- ## [Know the "state" of a campaign that is not properly sending the emails](https://forum.mautic.org/t/know-the-state-of-a-campaign-that-is-not-properly-sending-the-emails/25975)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 3\ **Last updated:** [November 8, 2022, 9:30am UTC](https://forum.mautic.org/t/know-the-state-of-a-campaign-that-is-not-properly-sending-the-emails/25975 "2022-11-08T09:30:45Z")
I’ve been using mautic to capture emails in forms, but I did not have any automation. I want now to send email sequences. I’ve setup a test campaign with 4 emails. I’ve entered one test user into the campaign. But I’m… --- ## [Use mautic to capture feedback via a form in response of a campaing](https://forum.mautic.org/t/use-mautic-to-capture-feedback-via-a-form-in-response-of-a-campaing/25964)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 3\ **Last updated:** [November 8, 2022, 9:13am UTC](https://forum.mautic.org/t/use-mautic-to-capture-feedback-via-a-form-in-response-of-a-campaing/25964 "2022-11-08T09:13:27Z")
I want to send an email and ask the person to “click and go to a landing" in a wordpress. For example to ask “punctuate from 0 to 10 how did you feel in the workshop”. I want this landing to DO NOT ASK for the email add… --- ## [Recognize a user action when using a campaign webhook](https://forum.mautic.org/t/recognize-a-user-action-when-using-a-campaign-webhook/25962)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 2\ **Last updated:** [November 5, 2022, 10:39pm UTC](https://forum.mautic.org/t/recognize-a-user-action-when-using-a-campaign-webhook/25962 "2022-11-05T22:39:28Z")
Your software My Mautic version is: v4.4.4 My PHP version is: PHP 8.0 (ea-php80) My Database type and version is: MySQL 5.7.40 Your problem My problem is: I am sending a campaign Webhook to another app and I want to… --- ## [Segments "not rebuilt"](https://forum.mautic.org/t/segments-not-rebuilt/25969)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 2\ **Last updated:** [November 6, 2022, 12:33am UTC](https://forum.mautic.org/t/segments-not-rebuilt/25969 "2022-11-06T00:33:17Z")
I see this: My hosting does not have an ssh access and does not have a command line. You have a file-manager in a CPanel and you may access the files and the mysql database, but you cannot “execute” anything on a CLI. … --- ## [Mautic country code](https://forum.mautic.org/t/mautic-country-code/25779)
**Author:** [@Nick\_J](https://forum.mautic.org/u/Nick_J)\ **Replies:** 1\ **Last updated:** [November 5, 2022, 9:04pm UTC](https://forum.mautic.org/t/mautic-country-code/25779 "2022-11-05T21:04:01Z")
Hello, Here is a function that I coded to convert country codes in ISO format to country names (unconventional) used by Mautic. I hope it will be useful for someone. // get country ISO code 3166 to Mautic countryname f… --- ## [Use mautic to capture feedback via email response](https://forum.mautic.org/t/use-mautic-to-capture-feedback-via-email-response/25963)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 0\ **Last updated:** [November 5, 2022, 7:04pm UTC](https://forum.mautic.org/t/use-mautic-to-capture-feedback-via-email-response/25963 "2022-11-05T19:04:36Z")
I want to send a question on email and ask the person to “reply” via email itself. This will drop the responded email in some inbox, this will have IMAP configured. How do I achieve the following automation? Fetch vi… --- ## [How to: send to a segment but exclude contacts that belong to other segment(s)](https://forum.mautic.org/t/how-to-send-to-a-segment-but-exclude-contacts-that-belong-to-other-segment-s/25949)
**Author:** [@bugnumber9](https://forum.mautic.org/u/bugnumber9)\ **Replies:** 3\ **Last updated:** [November 4, 2022, 1:35pm UTC](https://forum.mautic.org/t/how-to-send-to-a-segment-but-exclude-contacts-that-belong-to-other-segment-s/25949 "2022-11-04T13:35:00Z")
Hello, I have a relatively simple setup where buyers of Course A are added to Segment A and buyers of Course B are added to Segment B. Thus if somebody bought both courses - they’ll be added to both segments. How woul… --- ## [Email Queue Not Processing NO LOG ERROR using via cPanel](https://forum.mautic.org/t/email-queue-not-processing-no-log-error-using-via-cpanel/25849)
**Author:** [@bizpromit](https://forum.mautic.org/u/bizpromit)\ **Replies:** 0\ **Last updated:** [October 27, 2022, 9:35am UTC](https://forum.mautic.org/t/email-queue-not-processing-no-log-error-using-via-cpanel/25849 "2022-10-27T09:35:09Z")
I have installed Mautic via Cpanel. Everything works fine, till the email queue. In the system, there are no log errors. But the emails are lying in the queue, i.e. the var\>spool folder. The emails are not getting sent … --- ## [Modify default 3x delivery attempts for all campaign emails](https://forum.mautic.org/t/modify-default-3x-delivery-attempts-for-all-campaign-emails/25847)
**Author:** [@deanw](https://forum.mautic.org/u/deanw)\ **Replies:** 0\ **Last updated:** [October 27, 2022, 8:00am UTC](https://forum.mautic.org/t/modify-default-3x-delivery-attempts-for-all-campaign-emails/25847 "2022-10-27T08:00:51Z")
Is it possible to limit or modify the default number of delivery attempts for all campaign emails? Currently this default is set to 3x delivery attempts for emails. --- ## [Sending weekly reminder emails?](https://forum.mautic.org/t/sending-weekly-reminder-emails/15625)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 4\ **Last updated:** [October 27, 2022, 12:59am UTC](https://forum.mautic.org/t/sending-weekly-reminder-emails/15625 "2022-10-27T00:59:28Z")
I want to use campaigns to automatically send emails to Contacts to remind them of a weekly deadline. Is there a way to do this with Campaigns without having to create the same same Action over and over? --- ## [Using custom token across Email templates](https://forum.mautic.org/t/using-custom-token-across-email-templates/25827)
**Author:** [@rpadode](https://forum.mautic.org/u/rpadode)\ **Replies:** 1\ **Last updated:** [October 25, 2022, 4:47pm UTC](https://forum.mautic.org/t/using-custom-token-across-email-templates/25827 "2022-10-25T16:47:39Z")
Hi… using Mautic 4.1 Is there a way to insert a global token in an email which can be set in one place and its value reflected in all email templates where that token is used? Please point me to the solution. Thank you … --- ## [Send Web Notification to segment](https://forum.mautic.org/t/send-web-notification-to-segment/25818)
**Author:** [@sekart33](https://forum.mautic.org/u/sekart33)\ **Replies:** 0\ **Last updated:** [October 24, 2022, 7:23pm UTC](https://forum.mautic.org/t/send-web-notification-to-segment/25818 "2022-10-24T19:23:50Z")
Hello, Actually in web or mobile notification we can only use the campaign trigger to send to a specific segment. Is it possible to add the ability to choose a manual campaign to choose a segment (like SMS or Email)? C… --- ## [Tracking visits to a secondary site (no form in there)](https://forum.mautic.org/t/tracking-visits-to-a-secondary-site-no-form-in-there/25809)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 2\ **Last updated:** [October 24, 2022, 4:04pm UTC](https://forum.mautic.org/t/tracking-visits-to-a-secondary-site-no-form-in-there/25809 "2022-10-24T16:04:04Z")
I have “site a” in wordpress with the plugin “wp mautic” and showing a form. When the user sends me an email address by submitting the form, I take them to a thank-you page and allow her to download a lead magnet wich i… --- ## [Can forms be renamed? What happens to the history?](https://forum.mautic.org/t/can-forms-be-renamed-what-happens-to-the-history/25788)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 1\ **Last updated:** [October 22, 2022, 9:25pm UTC](https://forum.mautic.org/t/can-forms-be-renamed-what-happens-to-the-history/25788 "2022-10-22T21:25:47Z")
Supose I create a form, name it Join-in negotiation checklist and publish it, and I get contacts from that form and I see the history of the contact and I see "this contact filled form Join-in negotiation checklist. 2 m… --- ## [Can tags be renamed? What happens to history?](https://forum.mautic.org/t/can-tags-be-renamed-what-happens-to-history/25786)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 1\ **Last updated:** [October 22, 2022, 9:18pm UTC](https://forum.mautic.org/t/can-tags-be-renamed-what-happens-to-history/25786 "2022-10-22T21:18:22Z")
If I start to tag and later I change my mind about the tag text, what are the consequences? --- ## [Merge multiple mautics into one instance](https://forum.mautic.org/t/merge-multiple-mautics-into-one-instance/25706)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 3\ **Last updated:** [October 22, 2022, 9:10pm UTC](https://forum.mautic.org/t/merge-multiple-mautics-into-one-instance/25706 "2022-10-22T21:10:08Z")
Serial entrepreneur has 10ths of business. Many are running their own mautic instances in their domains. Now a couple of businesses are to be merged and the user-base managed from a single source-of-truth. How can I me… --- ## [Given an automation is it possible to see how many contacts are there in each step?](https://forum.mautic.org/t/given-an-automation-is-it-possible-to-see-how-many-contacts-are-there-in-each-step/25787)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 0\ **Last updated:** [October 22, 2022, 7:57pm UTC](https://forum.mautic.org/t/given-an-automation-is-it-possible-to-see-how-many-contacts-are-there-in-each-step/25787 "2022-10-22T19:57:16Z")
Suppose I have an automation with 40 steps and 10.000 users in the automation. Can I see “how many people are there in EACH step” so the sum of those 40 terms add up to 10.000? --- ## [Format CustomField Data Type Numbers as Human Readable](https://forum.mautic.org/t/format-customfield-data-type-numbers-as-human-readable/25776)
**Author:** [@MichaelF](https://forum.mautic.org/u/MichaelF)\ **Replies:** 0\ **Last updated:** [October 21, 2022, 6:39pm UTC](https://forum.mautic.org/t/format-customfield-data-type-numbers-as-human-readable/25776 "2022-10-21T18:39:00Z")
My problem/question is when I create a CustomField with the Data Type as Number, and I then use the Token in Email, the value of the token is not in a conventional human-readable format. Example: {Contactfield=price} = … --- ## [Conditionally Pause Campaigns for Specific Contacts](https://forum.mautic.org/t/conditionally-pause-campaigns-for-specific-contacts/25772)
**Author:** [@marc.beinder](https://forum.mautic.org/u/marc.beinder)\ **Replies:** 0\ **Last updated:** [October 21, 2022, 2:58pm UTC](https://forum.mautic.org/t/conditionally-pause-campaigns-for-specific-contacts/25772 "2022-10-21T14:58:01Z")
I’m searching for a way to conditionally pause a campaign for a particular contact record without removing them from the campaign altogether. The reasoning behind this is I don’t want to send marketing campaigns to peopl… --- ## [Automatic Cronjob Scheduled Date Script Creator](https://forum.mautic.org/t/automatic-cronjob-scheduled-date-script-creator/25762)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [October 20, 2022, 10:28am UTC](https://forum.mautic.org/t/automatic-cronjob-scheduled-date-script-creator/25762 "2022-10-20T10:28:13Z")
Hi Mauticians, As many of us have experienced problems with firing off campaigns and making sure they get sent at the correct times, we have been working pretty hard to automate this process and have finally finished st… --- ## [Mautic get user id by email](https://forum.mautic.org/t/mautic-get-user-id-by-email/25754)
**Author:** [@Nick\_J](https://forum.mautic.org/u/Nick_J)\ **Replies:** 2\ **Last updated:** [October 19, 2022, 11:51pm UTC](https://forum.mautic.org/t/mautic-get-user-id-by-email/25754 "2022-10-19T23:51:04Z")
I had trouble finding information on how to retrieve a contact id by email address from API. Here is the code I am using: require \_\_DIR\_\_ . '/vendor/autoload.php'; use Curl\\Curl; $curl = new Curl(); $un = 'your\_user… --- ## [Mautic and Salesforces integration](https://forum.mautic.org/t/mautic-and-salesforces-integration/25732)
**Author:** [@dxmichuki](https://forum.mautic.org/u/dxmichuki)\ **Replies:** 1\ **Last updated:** [October 19, 2022, 11:45pm UTC](https://forum.mautic.org/t/mautic-and-salesforces-integration/25732 "2022-10-19T23:45:25Z")
Hello, I have this error with Mautic and Salesforces Fetching contacts… In AbstractIntegration.php line 2002: Typed property Mautic\\PluginBundle\\Integration\\AbstractIntegration::$adminU sers must not be accessed befo… --- ## [TTF file gets deleted on theme upload](https://forum.mautic.org/t/ttf-file-gets-deleted-on-theme-upload/24228)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 1\ **Last updated:** [October 19, 2022, 6:49pm UTC](https://forum.mautic.org/t/ttf-file-gets-deleted-on-theme-upload/24228 "2022-10-19T18:49:16Z")
Hi developing theme for email with grape js. Theme contains two font fails that are loaded by css files. When theme is uploaded mautic deletes ttf files in assets/fonts folder. I enabled ttf extension in Mautic Assets … [Previous page](https://forum.mautic.org/c/general-discussion/6.md?page=12) [Next page](https://forum.mautic.org/c/general-discussion/6.md?page=14)