# General Discussion **URL:** https://forum.mautic.org/c/general-discussion/6.md?page=16 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 17 --- ## [Call focus item via button click](https://forum.mautic.org/t/call-focus-item-via-button-click/19482)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 11\ **Last updated:** [July 26, 2022, 5:36pm UTC](https://forum.mautic.org/t/call-focus-item-via-button-click/19482 "2022-07-26T17:36:00Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: 5.7 Your problem My problem is: I’m trying to call a Mautic focus item via a button click on a home page (typo3). Is… --- ## [Confusing Instructions](https://forum.mautic.org/t/confusing-instructions/24829)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 5\ **Last updated:** [July 25, 2022, 10:51am UTC](https://forum.mautic.org/t/confusing-instructions/24829 "2022-07-25T10:51:00Z")
Don’t overwrite value if already exists: =\> No / Yes. What does this mean? It’d be a lot clear if written, Overwrite value if already exists: =\> No / Yes, but I’m not certain that’s the logic here? Would someone adv… --- ## [Issue of focus item](https://forum.mautic.org/t/issue-of-focus-item/24853)
**Author:** [@amars](https://forum.mautic.org/u/amars)\ **Replies:** 1\ **Last updated:** [July 25, 2022, 5:51am UTC](https://forum.mautic.org/t/issue-of-focus-item/24853 "2022-07-25T05:51:10Z")
I have created a form that will be displayed on my website via Focus Items. After clicking on submit, the form should display a message that I have entered in the forms section and the selected asset should be downloaded… --- ## [Do not load Modal.CSS on all Forms](https://forum.mautic.org/t/do-not-load-modal-css-on-all-forms/24846)
**Author:** [@shirkit](https://forum.mautic.org/u/shirkit)\ **Replies:** 0\ **Last updated:** [July 24, 2022, 1:19am UTC](https://forum.mautic.org/t/do-not-load-modal-css-on-all-forms/24846 "2022-07-24T01:19:05Z")
Hello, I was looking in the generated JS file for forms when using the Automatic way, and the code that it runs. I noticed that it always loads a modal.min.css on all forms, and also have a built-in functionality for i… --- ## [Why I cant create email on my mautic? Please help me](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788)
**Author:** [@mddaudul](https://forum.mautic.org/u/mddaudul)\ **Replies:** 13\ **Last updated:** [July 21, 2022, 6:57am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788 "2022-07-21T06:57:34Z")
Why I cant create email on my mautic? Please help me Why this problem facing i don’t know. Please see this image below. My instlation link is ok. and main domain is “Digital Daudul” Thank You --- ## [I am usign Mutic v4.4.0 But i can't create email on mautic](https://forum.mautic.org/t/i-am-usign-mutic-v4-4-0-but-i-cant-create-email-on-mautic/24785)
**Author:** [@mddaudul](https://forum.mautic.org/u/mddaudul)\ **Replies:** 2\ **Last updated:** [July 19, 2022, 8:20am UTC](https://forum.mautic.org/t/i-am-usign-mutic-v4-4-0-but-i-cant-create-email-on-mautic/24785 "2022-07-19T08:20:11Z")
I am usign Mutic v4.4.0 But i can’t create email on mautic. Under channel category \> Please help me --- ## [Resend failed messages](https://forum.mautic.org/t/resend-failed-messages/24801)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 0\ **Last updated:** [July 19, 2022, 6:59am UTC](https://forum.mautic.org/t/resend-failed-messages/24801 "2022-07-19T06:59:16Z")
I have a question about failed messages. Am I correct in this, if I set: Recovery timeout for resending failed messages: 9999 Clear timeout for deleted failed messages: 1 That would mean that a failed message will ne… --- ## [Failed email status only after three attempts](https://forum.mautic.org/t/failed-email-status-only-after-three-attempts/23522)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 21\ **Last updated:** [July 15, 2022, 12:39pm UTC](https://forum.mautic.org/t/failed-email-status-only-after-three-attempts/23522 "2022-07-15T12:39:45Z")
Hi, In short my question is: How can I mark email as failed if it fails one time and avoid trying the second and third time? Backstory: it was brought to my attention by email expert that if sending message via api fa… --- ## [Going back to non-composer install](https://forum.mautic.org/t/going-back-to-non-composer-install/23955)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 4\ **Last updated:** [July 14, 2022, 1:48pm UTC](https://forum.mautic.org/t/going-back-to-non-composer-install/23955 "2022-07-14T13:48:06Z")
Composer-installed Mautic has nothing but problem for me and with a lack of support on here so I need to return ot non-composer installed Mautic. What the best way to return to a non-composer install? Just download late… --- ## [Daily mails only on Mon -\> Fri, how to trigger?](https://forum.mautic.org/t/daily-mails-only-on-mon-fri-how-to-trigger/24726)
**Author:** [@dave](https://forum.mautic.org/u/dave)\ **Replies:** 1\ **Last updated:** [July 11, 2022, 7:29pm UTC](https://forum.mautic.org/t/daily-mails-only-on-mon-fri-how-to-trigger/24726 "2022-07-11T19:29:53Z")
Hi, New here and have a question on triggering campaigns flows. We would like to schedule daily mails on weekdays only and used this setting: Mail 1 → send after 1 day Mail 2 → send after 2 days Mail 3 → send after… --- ## [GrapeJs email builder: problems with saving](https://forum.mautic.org/t/grapejs-email-builder-problems-with-saving/24734)
**Author:** [@toon](https://forum.mautic.org/u/toon)\ **Replies:** 0\ **Last updated:** [July 11, 2022, 2:15pm UTC](https://forum.mautic.org/t/grapejs-email-builder-problems-with-saving/24734 "2022-07-11T14:15:53Z")
Version: 4.3.1 Email builder: grapeJS You can only save a newsletter by going out of the template and then clicking on “save” but not within the template. This is quite impractical. Sometimes you get a phone call/team… --- ## [Opinion: Composer Install is Not Ready for Production](https://forum.mautic.org/t/opinion-composer-install-is-not-ready-for-production/24253)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [July 8, 2022, 6:25pm UTC](https://forum.mautic.org/t/opinion-composer-install-is-not-ready-for-production/24253 "2022-07-08T18:25:11Z")
As many of you know I am highly active on the forum and my company supports a high volume of Mautic installations for our clients. With the announcement of composer being a strict requirement moving towards Mautic 5 I h… --- ## [Change owner or transfer to different owner on emails](https://forum.mautic.org/t/change-owner-or-transfer-to-different-owner-on-emails/24702)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 2\ **Last updated:** [July 7, 2022, 8:17pm UTC](https://forum.mautic.org/t/change-owner-or-transfer-to-different-owner-on-emails/24702 "2022-07-07T20:17:37Z")
Is there a way to change owner on email or transfer email to a different owner? --- ## [How to include changing classified ads in a drip sequence?](https://forum.mautic.org/t/how-to-include-changing-classified-ads-in-a-drip-sequence/24692)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 1\ **Last updated:** [July 6, 2022, 7:00am UTC](https://forum.mautic.org/t/how-to-include-changing-classified-ads-in-a-drip-sequence/24692 "2022-07-06T07:00:18Z")
Hey there, I have newsletter drip sequence and I am thinking about monetizing it. I thought about including classified ads at the lower third/bottom of each email. My problem is that the classifieds would change over t… --- ## [Email return information in email theme](https://forum.mautic.org/t/email-return-information-in-email-theme/24549)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 2\ **Last updated:** [July 3, 2022, 8:38pm UTC](https://forum.mautic.org/t/email-return-information-in-email-theme/24549 "2022-07-03T20:38:26Z")
The advanced tab in email template (shown in photo), is there a way to have it prefilled by email theme? One of my task here is to create email themes for different department in our organization and also to setup a ver… --- ## [Forms not showing page breaks after upgrade to 4.4.0](https://forum.mautic.org/t/forms-not-showing-page-breaks-after-upgrade-to-4-4-0/24672)
**Author:** [@georg1](https://forum.mautic.org/u/georg1)\ **Replies:** 0\ **Last updated:** [July 3, 2022, 6:55pm UTC](https://forum.mautic.org/t/forms-not-showing-page-breaks-after-upgrade-to-4-4-0/24672 "2022-07-03T18:55:16Z")
Hello, after upgrading to 4.4.0 and switching to composer, existing forms don’t show page breaks as well as conditional fields (‘add fields based on selected values’). Anymore. I did a rebuild cache on all forms but did… --- ## [Segment Emails - if unpublished - recording stats](https://forum.mautic.org/t/segment-emails-if-unpublished-recording-stats/24651)
**Author:** [@jtth1](https://forum.mautic.org/u/jtth1)\ **Replies:** 2\ **Last updated:** [July 1, 2022, 2:35pm UTC](https://forum.mautic.org/t/segment-emails-if-unpublished-recording-stats/24651 "2022-07-01T14:35:29Z")
If you set a short window for publish up and down date/time on segment emails, will they stop recording open and CTR stats once the email is expired? --- ## [How to store interest?](https://forum.mautic.org/t/how-to-store-interest/24630)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 5\ **Last updated:** [July 1, 2022, 10:13am UTC](https://forum.mautic.org/t/how-to-store-interest/24630 "2022-07-01T10:13:55Z")
Hello, let’s say, we’ve got a 4 different topics for our content / newsletter / landing pages. How would I store the info along with a contact, what topics this contact is interested (by using this contacts action like… --- ## [Mismatching time information between dashboard and user profile for e-mail sending time](https://forum.mautic.org/t/mismatching-time-information-between-dashboard-and-user-profile-for-e-mail-sending-time/24645)
**Author:** [@aichhoernchen](https://forum.mautic.org/u/aichhoernchen)\ **Replies:** 0\ **Last updated:** [July 1, 2022, 9:11am UTC](https://forum.mautic.org/t/mismatching-time-information-between-dashboard-and-user-profile-for-e-mail-sending-time/24645 "2022-07-01T09:11:09Z")
Hello all, I hope this question fits in here. I have a campaign which sends review requests (e-mail) to customers after some days of purchasing an article. This works perfect - but: On the dashboard it shows as planned … --- ## [Segments: from labels or directly added leads](https://forum.mautic.org/t/segments-from-labels-or-directly-added-leads/6983)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 2\ **Last updated:** [January 5, 2017, 2:04pm UTC](https://forum.mautic.org/t/segments-from-labels-or-directly-added-leads/6983 "2017-01-05T14:04:10Z")
Hey, I’m wondering about how to use labels and segments. Currently I always add/remove labels as actions in campaigns or forms. My segments are always based on these labels. I never add (or remove) people direc… --- ## [Limit users to specific Segments?](https://forum.mautic.org/t/limit-users-to-specific-segments/24623)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 1\ **Last updated:** [June 30, 2022, 7:18am UTC](https://forum.mautic.org/t/limit-users-to-specific-segments/24623 "2022-06-30T07:18:04Z")
I’ve been playing around with Mautic, and I do believe what I want isn’t possible, but I will ask anyway. Suppose I have a shopping center with several “tenant” stores. Each store has its own segment. For example, a Seg… --- ## [Twilio event in November](https://forum.mautic.org/t/twilio-event-in-november/24617)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 0\ **Last updated:** [June 29, 2022, 6:40pm UTC](https://forum.mautic.org/t/twilio-event-in-november/24617 "2022-06-29T18:40:02Z")
I received an email today about the Twilio online event. I am going to attend to it so I thought I would share the link on here. --- ## [What the difference between primary company and company name?](https://forum.mautic.org/t/what-the-difference-between-primary-company-and-company-name/24607)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 4\ **Last updated:** [June 28, 2022, 6:17pm UTC](https://forum.mautic.org/t/what-the-difference-between-primary-company-and-company-name/24607 "2022-06-28T18:17:23Z")
I am scratching my head on this one. What’s the difference between primary company and company name? --- ## [How can Mautic work better with gdpr tools like Borlabs?](https://forum.mautic.org/t/how-can-mautic-work-better-with-gdpr-tools-like-borlabs/24426)
**Author:** [@mara](https://forum.mautic.org/u/mara)\ **Replies:** 2\ **Last updated:** [June 27, 2022, 2:48pm UTC](https://forum.mautic.org/t/how-can-mautic-work-better-with-gdpr-tools-like-borlabs/24426 "2022-06-27T14:48:57Z")
Hi community, we use Mautic in Germany so we have to adhere to GDPR laws. We use a cookie consent banner (borlabs) in order to block cookies. And we use the Mautic WordPress Plugin with the gdpr option on. This combina… --- ## [Don't make contacts fill out a form every time they download an asset](https://forum.mautic.org/t/dont-make-contacts-fill-out-a-form-every-time-they-download-an-asset/24451)
**Author:** [@cshann56](https://forum.mautic.org/u/cshann56)\ **Replies:** 5\ **Last updated:** [June 26, 2022, 5:19pm UTC](https://forum.mautic.org/t/dont-make-contacts-fill-out-a-form-every-time-they-download-an-asset/24451 "2022-06-26T17:19:29Z")
Hello, everyone. I have a Mautic installation 4.02, and I have several assets that are available for download, and before anyone can download an asset they need to give their email address and other optional information … --- ## [Why we use so old bootstrap js and css library](https://forum.mautic.org/t/why-we-use-so-old-bootstrap-js-and-css-library/24584)
**Author:** [@khemych](https://forum.mautic.org/u/khemych)\ **Replies:** 0\ **Last updated:** [June 25, 2022, 10:37am UTC](https://forum.mautic.org/t/why-we-use-so-old-bootstrap-js-and-css-library/24584 "2022-06-25T10:37:38Z")
Sorry that duplicate theme, but in Dev thread haven’t response for few days . Why does mautic use so old bootstrap library (3.1.1 version - with available 5.2 )? Is any ideas how to upgrade bootstrap js to latest versi… --- ## [Rename tags in database lead\_tags](https://forum.mautic.org/t/rename-tags-in-database-lead-tags/24570)
**Author:** [@kixell](https://forum.mautic.org/u/kixell)\ **Replies:** 3\ **Last updated:** [June 24, 2022, 1:19pm UTC](https://forum.mautic.org/t/rename-tags-in-database-lead-tags/24570 "2022-06-24T13:19:18Z")
Hi, due you know if rename tag names in database could break something ? In fact I have to many tags to rename them manually, and I want to rename all of them directly in the database. Best --- ## [Duplicating production Mautic on different server with fresh install Mautic](https://forum.mautic.org/t/duplicating-production-mautic-on-different-server-with-fresh-install-mautic/24550)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 1\ **Last updated:** [June 23, 2022, 11:54am UTC](https://forum.mautic.org/t/duplicating-production-mautic-on-different-server-with-fresh-install-mautic/24550 "2022-06-23T11:54:22Z")
I did a search in this forum and I don’t see much information about this. I am wanting to duplicate production Mautic on an another server that have fresh install Mautic on it for testing purpose. After reviewing the M… --- ## [Unsubscribe by tag](https://forum.mautic.org/t/unsubscribe-by-tag/24518)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 2\ **Last updated:** [June 20, 2022, 6:45pm UTC](https://forum.mautic.org/t/unsubscribe-by-tag/24518 "2022-06-20T18:45:42Z")
We just put Mautic into production and learned that the standard unsubscribe button only put “DNC” on the contact itself and we have several other newsletters where contact may want to continue to receive. We are not su… --- ## [Emails get delivered in Spam even after warmup](https://forum.mautic.org/t/emails-get-delivered-in-spam-even-after-warmup/24494)
**Author:** [@kjxavier](https://forum.mautic.org/u/kjxavier)\ **Replies:** 8\ **Last updated:** [June 20, 2022, 9:00am UTC](https://forum.mautic.org/t/emails-get-delivered-in-spam-even-after-warmup/24494 "2022-06-20T09:00:13Z")
I have a VPS and a Shared hosting account with Hostinger. I have my SMTP configured in VPS hosting from where I SEND cold mail (after warmup) using Mautic. I RECEIVE mail on my Shared hosting webmail on hostinger itsel… [Previous page](https://forum.mautic.org/c/general-discussion/6.md?page=15) [Next page](https://forum.mautic.org/c/general-discussion/6.md?page=17)