# General Discussion **URL:** https://forum.mautic.org/c/general-discussion/6.md?page=70 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 71 --- ## [Reset Password Error](https://forum.mautic.org/t/reset-password-error/3971)
**Author:** [@cyprianfrancis](https://forum.mautic.org/u/cyprianfrancis)\ **Replies:** 1\ **Last updated:** [May 24, 2016, 4:34pm UTC](https://forum.mautic.org/t/reset-password-error/3971 "2016-05-24T16:34:50Z")
Hi, I have reset my Mautic login password using the forgot your password funtion on the login screen. Everytime I enter either my username or email is times out with the message, Gateway Timeout. The gatew… --- ## [Campaings and Decisions din´t work](https://forum.mautic.org/t/campaings-and-decisions-din-t-work/3856)
**Author:** [@smorici](https://forum.mautic.org/u/smorici)\ **Replies:** 4\ **Last updated:** [May 23, 2016, 11:18am UTC](https://forum.mautic.org/t/campaings-and-decisions-din-t-work/3856 "2016-05-23T11:18:16Z")
Hello, I had some problems with start my campaign because emails didn´t send to leads when they do action that i insert on assets and on decisions on campaign. I use muautic 1.4.0 and crons is ok like as shown in the tut… --- ## [spam still is visible](https://forum.mautic.org/t/spam-still-is-visible/3825)
**Author:** [@Miguel](https://forum.mautic.org/u/Miguel)\ **Replies:** 3\ **Last updated:** [May 20, 2016, 2:46pm UTC](https://forum.mautic.org/t/spam-still-is-visible/3825 "2016-05-20T14:46:52Z")
FYI if you come to https://www.mautic.org/community/ without login or loged you see a lot of chinese spam event is deleted. 생중계카지노(／( ESES­3­。­CｏM )／)세븐스타카지노 General Discussion b\]deleted\[/b posted 2 hours ago0 … --- ## [Tracciare un link ad un sito esterno](https://forum.mautic.org/t/tracciare-un-link-ad-un-sito-esterno/3819)
**Author:** [@marzio](https://forum.mautic.org/u/marzio)\ **Replies:** 6\ **Last updated:** [May 20, 2016, 9:58am UTC](https://forum.mautic.org/t/tracciare-un-link-ad-un-sito-esterno/3819 "2016-05-20T09:58:47Z")
Ciao Pietro, ho trovato questa tua risposta sul forum: https://www.mautic.org/community/index.php/conversation/post/10534 Che tu sappia c’è anche un modo per tracciare chi clicca su un link che porta ad un sito… --- ## [Hubspot integration error](https://forum.mautic.org/t/hubspot-integration-error/3829)
**Author:** [@msante](https://forum.mautic.org/u/msante)\ **Replies:** 1\ **Last updated:** [May 20, 2016, 9:03am UTC](https://forum.mautic.org/t/hubspot-integration-error/3829 "2016-05-20T09:03:03Z")
Hi, i’m getting hubspot integration error since upgrade to 1.4 when i open plugin, this is my log: \[2016-05-20 09:01:23\] mautic.CRITICAL: Uncaught PHP Exception SymfonyComponentFormExceptionLogicException: “A f… --- ## [Optimize MySQL](https://forum.mautic.org/t/optimize-mysql/3804)
**Author:** [@startfinance](https://forum.mautic.org/u/startfinance)\ **Replies:** 2\ **Last updated:** [May 19, 2016, 12:45am UTC](https://forum.mautic.org/t/optimize-mysql/3804 "2016-05-19T00:45:11Z")
Hi everyone. Has anyone tinkered with optimizing the MySQL conf for Mautic? Anything you could share to make it fastest? For example the timeout settings, pruning, etc? Thanks a lot! --- ## [How would you do it: Managing customer life cycles](https://forum.mautic.org/t/how-would-you-do-it-managing-customer-life-cycles/3800)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [May 17, 2016, 6:23pm UTC](https://forum.mautic.org/t/how-would-you-do-it-managing-customer-life-cycles/3800 "2016-05-17T18:23:30Z")
What are your thoughts about this: I would love to manage leads through their complete life cycle: from prospect to potentially ex-customer. I think this could be done through lists. However - leads might decide to … --- ## [Exit intent incorrect behaviour](https://forum.mautic.org/t/exit-intent-incorrect-behaviour/3795)
**Author:** [@marzio](https://forum.mautic.org/u/marzio)\ **Replies:** 1\ **Last updated:** [May 17, 2016, 12:46pm UTC](https://forum.mautic.org/t/exit-intent-incorrect-behaviour/3795 "2016-05-17T12:46:37Z")
I’m trying to implment exit intent but i think the way is behaving is incorrect. Exit intent means that when someone is leaving your site the modal will appear. Mautic exit intent appears even if i click on “respond… --- ## [config fatal error with info](https://forum.mautic.org/t/config-fatal-error-with-info/3789)
**Author:** [@mwaura](https://forum.mautic.org/u/mwaura)\ **Replies:** 4\ **Last updated:** [May 17, 2016, 12:03pm UTC](https://forum.mautic.org/t/config-fatal-error-with-info/3789 "2016-05-17T12:03:28Z")
Hi Anyone able to look at my last post and give us any pointers what next? I have started a fresh VPS, solely for the purpose of testing a mautic marketing automation an suitecrm open source instances. This is … --- ## [Template email VS List email](https://forum.mautic.org/t/template-email-vs-list-email/3670)
**Author:** [@marzio](https://forum.mautic.org/u/marzio)\ **Replies:** 5\ **Last updated:** [May 17, 2016, 9:15am UTC](https://forum.mautic.org/t/template-email-vs-list-email/3670 "2016-05-17T09:15:05Z")
What’s the difference between the two and when should i use them? Thanks --- ## [Multiple email adresses for one lead (contact)](https://forum.mautic.org/t/multiple-email-adresses-for-one-lead-contact/3785)
**Author:** [@thaneor](https://forum.mautic.org/u/thaneor)\ **Replies:** 2\ **Last updated:** [May 17, 2016, 9:10am UTC](https://forum.mautic.org/t/multiple-email-adresses-for-one-lead-contact/3785 "2016-05-17T09:10:34Z")
Hi, I have multiple email adresses for some of my leads. How I can handle it ? I’ve tried to create an other email field named email2. but when I try to sen an email to the lead only the principal email field is … --- ## [Safe To Upgrade?](https://forum.mautic.org/t/safe-to-upgrade/3787)
**Author:** [@shamrick](https://forum.mautic.org/u/shamrick)\ **Replies:** 1\ **Last updated:** [May 16, 2016, 5:56pm UTC](https://forum.mautic.org/t/safe-to-upgrade/3787 "2016-05-16T17:56:37Z")
Just wanted to check with everyone. Feel it’s safe to upgrade? I change “Update stability level” to release candidate correct? AND still need to delete cache before updating? Thanks, Shannon --- ## [Is Allyde working normally?](https://forum.mautic.org/t/is-allyde-working-normally/3724)
**Author:** [@gerotutu](https://forum.mautic.org/u/gerotutu)\ **Replies:** 4\ **Last updated:** [May 16, 2016, 4:06pm UTC](https://forum.mautic.org/t/is-allyde-working-normally/3724 "2016-05-16T16:06:13Z")
I have written to them a couple of emails and call them several times but none of them with success. We were wanting to hire a pro account but using the free version several questions came up that we wanted to evacu… --- ## [Hey Man!](https://forum.mautic.org/t/hey-man/3782)
**Author:** [@mhal](https://forum.mautic.org/u/mhal)\ **Replies:** 3\ **Last updated:** [May 16, 2016, 7:12am UTC](https://forum.mautic.org/t/hey-man/3782 "2016-05-16T07:12:32Z")
Just wanted to say thanks You’re one of the most active contributors on the forum, so I figured I’d ask you the questions about how the workflow is for the Mautic community. --- ## [?Can Mautic collect all it's data from Amazon SES vs Sendgrid?](https://forum.mautic.org/t/can-mautic-collect-all-its-data-from-amazon-ses-vs-sendgrid/3774)
**Author:** [@felix375](https://forum.mautic.org/u/felix375)\ **Replies:** 1\ **Last updated:** [May 14, 2016, 4:39am UTC](https://forum.mautic.org/t/can-mautic-collect-all-its-data-from-amazon-ses-vs-sendgrid/3774 "2016-05-14T04:39:31Z")
Hi, Does anyone know if Mautic requires the tracking and whatever other services that Sendgrid has to gather the data on the emails sent or can Mautic do everything using Amazon SES? --- ## [There are "Success Case Study" of Mautic?](https://forum.mautic.org/t/there-are-success-case-study-of-mautic/3770)
**Author:** [@colnaghi12](https://forum.mautic.org/u/colnaghi12)\ **Replies:** 1\ **Last updated:** [May 13, 2016, 8:23pm UTC](https://forum.mautic.org/t/there-are-success-case-study-of-mautic/3770 "2016-05-13T20:23:13Z")
I m marketer and I new in the Mautic. Who can send me successful studies to better understand the capabilities and performance of Mautic? Thank’s in advance. Giulio --- ## [Report for specific campaign](https://forum.mautic.org/t/report-for-specific-campaign/3758)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 1\ **Last updated:** [May 13, 2016, 7:17am UTC](https://forum.mautic.org/t/report-for-specific-campaign/3758 "2016-05-13T07:17:48Z")
Hi, Is it possible to generate a report over a specific campaign over email open rate and link clicks, etc. I know I can see some data in the campaign itself but would be nice to generate a report and be able to sen… --- ## [My first campaign - email not firing](https://forum.mautic.org/t/my-first-campaign-email-not-firing/3739)
**Author:** [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Replies:** 4\ **Last updated:** [May 13, 2016, 6:38am UTC](https://forum.mautic.org/t/my-first-campaign-email-not-firing/3739 "2016-05-13T06:38:20Z")
I have set up a simple campaign as follows (really my first “test”). Fill in form with select with 2 options (a,b) a = need help b = interest These are being filtered correctly into lists using the list … --- ## [Upon Update to Newest Release, No Emails are Being Sent](https://forum.mautic.org/t/upon-update-to-newest-release-no-emails-are-being-sent/3747)
**Author:** [@seymorerames](https://forum.mautic.org/u/seymorerames)\ **Replies:** 2\ **Last updated:** [May 13, 2016, 6:19am UTC](https://forum.mautic.org/t/upon-update-to-newest-release-no-emails-are-being-sent/3747 "2016-05-13T06:19:35Z")
Hi Team, Newbie to the forums here. My previous version of Mautic (hosted on a VM), using Mailgun for transactional email distribution, was sending emails just fine. I recently auto-updated the system and now no ema… --- ## [Mautic pro version](https://forum.mautic.org/t/mautic-pro-version/3715)
**Author:** [@gina](https://forum.mautic.org/u/gina)\ **Replies:** 7\ **Last updated:** [May 12, 2016, 2:47pm UTC](https://forum.mautic.org/t/mautic-pro-version/3715 "2016-05-12T14:47:47Z")
As per checking from forum, there is Mautic pro which 120USD/user per year and can send unlimited contacts. I need this feature but I could not find where to purchase, anyone can help? --- ## [Pro Version](https://forum.mautic.org/t/pro-version/3742)
**Author:** [@balagopal](https://forum.mautic.org/u/balagopal)\ **Replies:** 2\ **Last updated:** [May 12, 2016, 12:29pm UTC](https://forum.mautic.org/t/pro-version/3742 "2016-05-12T12:29:47Z")
Hi, Is it possible to have a mail folder in the pro version so that we can view our Sent emails? Thanks! --- ## [How to make reports with external links](https://forum.mautic.org/t/how-to-make-reports-with-external-links/3689)
**Author:** [@victoria](https://forum.mautic.org/u/victoria)\ **Replies:** 5\ **Last updated:** [May 11, 2016, 1:59pm UTC](https://forum.mautic.org/t/how-to-make-reports-with-external-links/3689 "2016-05-11T13:59:17Z")
Hello! Could you give me information/tell me where I can find out about generating reports based on link clic-throughs to the various links in my email please? Despite having a pixel in te target website we don… --- ## [A/B testing not working](https://forum.mautic.org/t/a-b-testing-not-working/3714)
**Author:** [@quangtv](https://forum.mautic.org/u/quangtv)\ **Replies:** 1\ **Last updated:** [May 11, 2016, 1:03pm UTC](https://forum.mautic.org/t/a-b-testing-not-working/3714 "2016-05-11T13:03:19Z")
Hi all I have some problem with a/b testing 1/ I set Default timezone is Asia Ho Chi Minh then I click A/B test stats to show result testing in email, it’s not show any result. When I change Default timezone to UTC,… --- ## [Trigger campaign after creating lead via API](https://forum.mautic.org/t/trigger-campaign-after-creating-lead-via-api/3700)
**Author:** [@startfinance](https://forum.mautic.org/u/startfinance)\ **Replies:** 1\ **Last updated:** [May 10, 2016, 11:57pm UTC](https://forum.mautic.org/t/trigger-campaign-after-creating-lead-via-api/3700 "2016-05-10T23:57:03Z")
I am using the Zapier integration to create leads, however I cannot trigger a campaign after that since the only triggers are Forms and Lists. Is there a way to start a campaign when a new lead is created, in genera… --- ## [Populate geolocation after importing leads with ip data](https://forum.mautic.org/t/populate-geolocation-after-importing-leads-with-ip-data/3549)
**Author:** [@ecoeficiente](https://forum.mautic.org/u/ecoeficiente)\ **Replies:** 2\ **Last updated:** [May 10, 2016, 6:49pm UTC](https://forum.mautic.org/t/populate-geolocation-after-importing-leads-with-ip-data/3549 "2016-05-10T18:49:31Z")
Hello, first of all, thank you for this amazing piece of software. I’d like to know if it is possible to populate location data when you import a list of leads with ip data. I’ve imported a csv list with ip data but l… --- ## [Differences between mautic.net and self hosted](https://forum.mautic.org/t/differences-between-mautic-net-and-self-hosted/3697)
**Author:** [@cfonate](https://forum.mautic.org/u/cfonate)\ **Replies:** 2\ **Last updated:** [May 10, 2016, 6:41pm UTC](https://forum.mautic.org/t/differences-between-mautic-net-and-self-hosted/3697 "2016-05-10T18:41:39Z")
Hi there!, First of all thank you for this powerfull toll, really awesome!. I´ve beeing trying both mautic versions and I see a couple of difference between the account created in https://mautic.net/ and the ma… --- ## [Importing csv and change key to check for duplicate](https://forum.mautic.org/t/importing-csv-and-change-key-to-check-for-duplicate/3696)
**Author:** [@thaneor](https://forum.mautic.org/u/thaneor)\ **Replies:** 1\ **Last updated:** [May 10, 2016, 4:33pm UTC](https://forum.mautic.org/t/importing-csv-and-change-key-to-check-for-duplicate/3696 "2016-05-10T16:33:57Z")
Hi Mautic community, I have Mautic 1.3.1 and PHP Version 5.3.29 I’m searching to import a list of customer in mautic but I would like to set the field customer\_number to be the unique identifier to check for du… --- ## [Move Mautic to different directory on same host](https://forum.mautic.org/t/move-mautic-to-different-directory-on-same-host/3680)
**Author:** [@ralfhug](https://forum.mautic.org/u/ralfhug)\ **Replies:** 1\ **Last updated:** [May 9, 2016, 1:34pm UTC](https://forum.mautic.org/t/move-mautic-to-different-directory-on-same-host/3680 "2016-05-09T13:34:56Z")
Tried to move the Mautic files from domain1 to domain2. Example: www.domain1.com/mautic to www.domain2.com/mautic within same host. I updated the local.php file to reflect the paths to mautic. Also cleared cache. Still g… --- ## [API without Auth](https://forum.mautic.org/t/api-without-auth/3669)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 3\ **Last updated:** [May 9, 2016, 12:07pm UTC](https://forum.mautic.org/t/api-without-auth/3669 "2016-05-09T12:07:22Z")
Hi, is there any way to use the REST API without autenticating via oAuth first? Thank you! Peter --- ## [Support for Spam-restricted countries?](https://forum.mautic.org/t/support-for-spam-restricted-countries/2367)
**Author:** [@lucasstarbuck](https://forum.mautic.org/u/lucasstarbuck)\ **Replies:** 3\ **Last updated:** [May 9, 2016, 9:01am UTC](https://forum.mautic.org/t/support-for-spam-restricted-countries/2367 "2016-05-09T09:01:59Z")
Very excited to have discovered Mautic, as a user of Marketo for many years now in the enterprise world. Looking for a Hubspot alternative for a startup at the moment, and Mautic could fit. One question - is th… [Previous page](https://forum.mautic.org/c/general-discussion/6.md?page=69) [Next page](https://forum.mautic.org/c/general-discussion/6.md?page=71)