# Product Support **URL:** https://forum.mautic.org/c/support/8.md [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) --- ## [About the Support forum](https://forum.mautic.org/t/about-the-support-forum/1368)
**Author:** [@system](https://forum.mautic.org/u/system)\ **Replies:** 0\ **Last updated:** [August 12, 2019, 2:13pm UTC](https://forum.mautic.org/t/about-the-support-forum/1368 "2019-08-12T14:13:46Z")
This forum is for requests for help with the self-hosted, Open Source version of Mautic. Check the Knowledgebase, Documentation and Developer Documentation as many questions are answered there! Please use the post templa… --- ## [GrapesJS still fails to load after upgrade to 7.2.1](https://forum.mautic.org/t/grapesjs-still-fails-to-load-after-upgrade-to-7-2-1/38579)
**Author:** [@adam5532](https://forum.mautic.org/u/adam5532)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 9:06pm UTC](https://forum.mautic.org/t/grapesjs-still-fails-to-load-after-upgrade-to-7-2-1/38579 "2026-09-24T21:06:24Z")
Your software My Mautic version is: 7.2.1 My PHP version is: 8.4 My Database type and version is: MariaDB Your problem My problem is: After composer upgrade to 7.2.1, which I understand was supposed to fix this prob… --- ## [It Stops Working After Update (As Always)](https://forum.mautic.org/t/it-stops-working-after-update-as-always/38571)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 1:37pm UTC](https://forum.mautic.org/t/it-stops-working-after-update-as-always/38571 "2026-09-23T13:37:17Z")
My Mautic version is: 7.2.0 My PHP version is: 8.4 My Database type and version are: MariaDB / mysqlnd 8.3.30 I installed Mautic via: ZIP My Problem Mautic stops working after an update, in most cases. It’s a fantas… --- ## [Mautic v4 was so much easier to connect to SES/SNS than v7.2!](https://forum.mautic.org/t/mautic-v4-was-so-much-easier-to-connect-to-ses-sns-than-v7-2/38576)
**Author:** [@HullioGQ](https://forum.mautic.org/u/HullioGQ)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 1:31pm UTC](https://forum.mautic.org/t/mautic-v4-was-so-much-easier-to-connect-to-ses-sns-than-v7-2/38576 "2026-09-23T13:31:08Z")
Your software My Mautic version is: 7.2 My PHP version is: 8.5 My Database type and version is: MariaDB 11.x Your problem My problem is: Connecting to AWS SNS These errors are showing in the log: I am unable to com… --- ## [CSRF Token Error](https://forum.mautic.org/t/csrf-token-error/38564)
**Author:** [@adam5532](https://forum.mautic.org/u/adam5532)\ **Replies:** 6\ **Last updated:** [September 21, 2026, 5:32pm UTC](https://forum.mautic.org/t/csrf-token-error/38564 "2026-09-21T17:32:12Z")
Your software My Mautic version is: 7.1.2, 7.2 (multiple installations, two via Zip and one via Symphony) My PHP version is: 8.5 My Database type and version is: MariadB Your problem My problem is: After a period of… --- ## [Securing the docroot directory](https://forum.mautic.org/t/securing-the-docroot-directory/38364)
**Author:** [@maerlyn](https://forum.mautic.org/u/maerlyn)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 11:14am UTC](https://forum.mautic.org/t/securing-the-docroot-directory/38364 "2026-09-18T11:14:32Z")
Hello! I’m an ops guy tasked with creating a mautic instance for our company. I’ve tried two methods: via composer (mautic/recommended-project), and by downloading a release package from github. Both were version 6.0.9 … --- ## [Space in](https://forum.mautic.org/t/space-in/38252)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 5\ **Last updated:** [September 18, 2026, 10:46am UTC](https://forum.mautic.org/t/space-in/38252 "2026-09-18T10:46:41Z")
Your software My Mautic version is: 6.0.8. My PHP version is: 8.3.38.3.300 Hello, small annoying bug that didn’t happened in Mautic 4 nor Mautic 5. Sometimes in my email builder, there is a space between 2 words, the… --- ## [Campaign builder does not save](https://forum.mautic.org/t/campaign-builder-does-not-save/38560)
**Author:** [@jhoffrichter](https://forum.mautic.org/u/jhoffrichter)\ **Replies:** 5\ **Last updated:** [September 18, 2026, 10:39am UTC](https://forum.mautic.org/t/campaign-builder-does-not-save/38560 "2026-09-18T10:39:16Z")
Your software My Mautic version is: 7.2 Installed with the docker 7.2-apache image Your problem My problem is: I try to build a campaign, that after a form submission, an email is send (very simple for now, as the pr… --- ## [Mautic 5 Installation Is Not Reliably Recording Website Tracking Events](https://forum.mautic.org/t/mautic-5-installation-is-not-reliably-recording-website-tracking-events/38553)
**Author:** [@joephill32](https://forum.mautic.org/u/joephill32)\ **Replies:** 1\ **Last updated:** [September 16, 2026, 1:31am UTC](https://forum.mautic.org/t/mautic-5-installation-is-not-reliably-recording-website-tracking-events/38553 "2026-09-16T01:31:51Z")
Hi Members, I recently installed Mautic 5 on my server and connected it with my website so that I can track visitor activity and use that information for future automation. The Mautic installation itself completes succe… --- ## [Custom unsubscribe landing page issue](https://forum.mautic.org/t/custom-unsubscribe-landing-page-issue/25073)
**Author:** [@riftsan](https://forum.mautic.org/u/riftsan)\ **Replies:** 5\ **Last updated:** [September 15, 2026, 5:30pm UTC](https://forum.mautic.org/t/custom-unsubscribe-landing-page-issue/25073 "2026-09-15T17:30:16Z")
Your software My Mautic version is: 4 My PHP version is: PHP Version 7.4.3 My Database type and version is: My GOAL I would like to use a custom landing page as the unsubscribe page instead of the default. Your … --- ## [Mautic Forms on My Website Occasionally Stop Recording Submissions Even Though Visitors See a Successful Submission Message](https://forum.mautic.org/t/mautic-forms-on-my-website-occasionally-stop-recording-submissions-even-though-visitors-see-a-successful-submission-message/38507)
**Author:** [@joephill32](https://forum.mautic.org/u/joephill32)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 8:08pm UTC](https://forum.mautic.org/t/mautic-forms-on-my-website-occasionally-stop-recording-submissions-even-though-visitors-see-a-successful-submission-message/38507 "2026-09-05T20:08:59Z")
Hello Mautic Community, I am currently facing one specific problem with my website’s Mautic form integration where a visitor can complete and submit a form successfully from the frontend, but the submission is occasiona… --- ## [Mautic Tracking Script on My Website Stops Recording New Visits After Extended Uptime](https://forum.mautic.org/t/mautic-tracking-script-on-my-website-stops-recording-new-visits-after-extended-uptime/38447)
**Author:** [@joephill32](https://forum.mautic.org/u/joephill32)\ **Replies:** 2\ **Last updated:** [September 1, 2026, 2:27pm UTC](https://forum.mautic.org/t/mautic-tracking-script-on-my-website-stops-recording-new-visits-after-extended-uptime/38447 "2026-09-01T14:27:50Z")
Hello Mautic Community, I am currently facing one persistent issue with Mautic tracking on my website, and I am hoping someone can help me identify the underlying cause. The main problem is that the Mautic tracking scri… --- ## [How to ensure dynamic segment doesnt kick out a contact from an email drip/campaign?](https://forum.mautic.org/t/how-to-ensure-dynamic-segment-doesnt-kick-out-a-contact-from-an-email-drip-campaign/38472)
**Author:** [@sophia85](https://forum.mautic.org/u/sophia85)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 11:32am UTC](https://forum.mautic.org/t/how-to-ensure-dynamic-segment-doesnt-kick-out-a-contact-from-an-email-drip-campaign/38472 "2026-08-21T11:32:44Z")
Hi i would appreciate your help. I am trying to set up an onboarding sequence for new affiliates. My main concern is if i use the affiliate since date field filter to catch those affiliates who joined 1 a day ago they w… --- ## [Mautic and Woocommerce integration options](https://forum.mautic.org/t/mautic-and-woocommerce-integration-options/28348)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 9\ **Last updated:** [August 12, 2026, 8:39am UTC](https://forum.mautic.org/t/mautic-and-woocommerce-integration-options/28348 "2026-08-12T08:39:19Z")
Hi I was just wondering, does anyone have any recommendations for integrating Mautic and Woocommerce? Things like abandoned cart actions need to trigger follow-up campaigns from Mautic. I have found some Woocommerce … --- ## [New to Mautic and cannot edit email with builder](https://forum.mautic.org/t/new-to-mautic-and-cannot-edit-email-with-builder/38392)
**Author:** [@wachtell](https://forum.mautic.org/u/wachtell)\ **Replies:** 3\ **Last updated:** [August 7, 2026, 11:49am UTC](https://forum.mautic.org/t/new-to-mautic-and-cannot-edit-email-with-builder/38392 "2026-08-07T11:49:04Z")
Your software My Mautic version is: 7.0 My PHP version is: 8.3.31 My Database type and version is: 11.8.3-MariaDB Your problem My problem is: I cannot edit in Builder These errors are showing in the log: None Ste… --- ## [Users Can't Create Notes](https://forum.mautic.org/t/users-cant-create-notes/9859)
**Author:** [@dantearaujo](https://forum.mautic.org/u/dantearaujo)\ **Replies:** 4\ **Last updated:** [August 5, 2026, 2:54pm UTC](https://forum.mautic.org/t/users-cant-create-notes/9859 "2026-08-05T14:54:52Z")
Hi, I have created a user for my client to view the leads. Here are the permissions set for its role (everything else is desabled): Contacts - User has access to \[x\] View Own \[x\] View Others \[x\] Edit Own … --- ## [Automatically Suppress Contacts in Mautic Based on Segment Conditions](https://forum.mautic.org/t/automatically-suppress-contacts-in-mautic-based-on-segment-conditions/35853)
**Author:** [@mayank74](https://forum.mautic.org/u/mayank74)\ **Replies:** 4\ **Last updated:** [July 31, 2026, 12:36pm UTC](https://forum.mautic.org/t/automatically-suppress-contacts-in-mautic-based-on-segment-conditions/35853 "2026-07-31T12:36:35Z")
I want to create a suppression list in Mautic that works based on segment conditions. For example: I create a segment with the condition: “FirstName equals Mayank” I want all contacts who match this condition to be au… --- ## [Builder don't work in Mautic 5.1.0 Cyber Panel](https://forum.mautic.org/t/builder-dont-work-in-mautic-5-1-0-cyber-panel/32602)
**Author:** [@mrwawe](https://forum.mautic.org/u/mrwawe)\ **Replies:** 6\ **Last updated:** [July 30, 2026, 3:47pm UTC](https://forum.mautic.org/t/builder-dont-work-in-mautic-5-1-0-cyber-panel/32602 "2026-07-30T15:47:03Z")
Your software My Mautic version is: Mautic 5.1.0 My PHP version is: PHP Version 8.1.29 My Database type and version is: mysqlnd 8.1.29 CyberPanel Your problem My problem is: I can’t edit emails in Builder and I… --- ## [IMAP support with PHP 8.4 for monitored email](https://forum.mautic.org/t/imap-support-with-php-8-4-for-monitored-email/38118)
**Author:** [@daniolivares](https://forum.mautic.org/u/daniolivares)\ **Replies:** 2\ **Last updated:** [July 23, 2026, 11:09am UTC](https://forum.mautic.org/t/imap-support-with-php-8-4-for-monitored-email/38118 "2026-07-23T11:09:54Z")
Your software My Mautic version is: 7.0.0-dev My PHP version is: PHP Version 8.4.16 My Database type and version is: 10.11.15-MariaDB Your problem My problem is: Install and enable theimapextension to support monito… --- ## [Restart/Reset a campaign](https://forum.mautic.org/t/restart-reset-a-campaign/29523)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [July 22, 2026, 9:29am UTC](https://forum.mautic.org/t/restart-reset-a-campaign/29523 "2026-07-22T09:29:44Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 For testing a campaign e.g. 2 contacts in one segment as first step (in this example they should get an e-mai… --- ## [Happy birthday email campaign is not restarted](https://forum.mautic.org/t/happy-birthday-email-campaign-is-not-restarted/19219)
**Author:** [@chris1970](https://forum.mautic.org/u/chris1970)\ **Replies:** 6\ **Last updated:** [July 20, 2026, 8:49am UTC](https://forum.mautic.org/t/happy-birthday-email-campaign-is-not-restarted/19219 "2026-07-20T08:49:57Z")
Your software My Mautic version is: 3.32 My PHP version is: 7.4 My Database type and version is: 5.7 Your problem My problem is: I follow rod martin’s tutorial and the the campaign was triggered the 1st day (test b… --- ## [No typography styles in GrapesJS for 7.1.0?](https://forum.mautic.org/t/no-typography-styles-in-grapesjs-for-7-1-0/38173)
**Author:** [@brightworkcreative](https://forum.mautic.org/u/brightworkcreative)\ **Replies:** 5\ **Last updated:** [July 16, 2026, 10:25pm UTC](https://forum.mautic.org/t/no-typography-styles-in-grapesjs-for-7-1-0/38173 "2026-07-16T22:25:51Z")
Your software My Mautic version is: 7.1.0 My PHP version is: 8.3 My Database type and version is: 11.4.10-MariaDB Your problem My problem is: I see the new CKEditor in grapesjs, but I notice that now there is no ty… --- ## [Campaign Builder - Journey Exit](https://forum.mautic.org/t/campaign-builder-journey-exit/22908)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 11\ **Last updated:** [July 13, 2026, 3:59am UTC](https://forum.mautic.org/t/campaign-builder-journey-exit/22908 "2026-07-13T03:59:37Z")
Hello lovely people, Question of the day: If someone is removed from a segment mid-way through their Campaign Builder Journey, will they no longer receive emails?Explanation: I’ve built a segment targeting customers w… --- ## [Mautic 5.2.4 - Scheduled Campaign SMS repeatedly sent from the same campaign event](https://forum.mautic.org/t/mautic-5-2-4-scheduled-campaign-sms-repeatedly-sent-from-the-same-campaign-event/38308)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 7\ **Last updated:** [July 9, 2026, 5:11pm UTC](https://forum.mautic.org/t/mautic-5-2-4-scheduled-campaign-sms-repeatedly-sent-from-the-same-campaign-event/38308 "2026-07-09T17:11:39Z")
Your software My Mautic version is: v5.2.4 My PHP version is:8.2 My Database type and version is: MySQL 8.0.46 Your problem Environment Mautic 5.2.4 Twilio SMS integration Campaign-triggered SMS Symfony Messenger … --- ## [Update from 7.0.1 to 7.1.12 - includeWithEvent - The site is currently offline due to encountering an error](https://forum.mautic.org/t/update-from-7-0-1-to-7-1-12-includewithevent-the-site-is-currently-offline-due-to-encountering-an-error/38334)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 2\ **Last updated:** [July 9, 2026, 10:50am UTC](https://forum.mautic.org/t/update-from-7-0-1-to-7-1-12-includewithevent-the-site-is-currently-offline-due-to-encountering-an-error/38334 "2026-07-09T10:50:40Z")
Your software My Mautic version is: 7.0.1 updating to 7.1.2 My PHP version is: 8.4 My Database type and version is: MariaDB 10.11.14 Install method: Composer (mautic/recommended-project), project root at \/mauti… --- ## [Very slow contact import in Mautic v7.x](https://forum.mautic.org/t/importacion-de-contactos-muy-lenta-en-mautic-v7-x/38330)
**Author:** [@desarrollo5](https://forum.mautic.org/u/desarrollo5)\ **Replies:** 0\ **Last updated:** [July 2, 2026, 3:49pm UTC](https://forum.mautic.org/t/importacion-de-contactos-muy-lenta-en-mautic-v7-x/38330 "2026-07-02T15:49:44Z")
Your software My Mautic version is: 7.1.1 My PHP version is: 8.3.30 My Database type and version is: mariadb: 10.11.16 Your problem My problem is: Hello Mautic community, I am currently working with a project base… --- ## [Add mutiple contacts to a segment - 400 Bad Request](https://forum.mautic.org/t/add-mutiple-contacts-to-a-segment-400-bad-request/38321)
**Author:** [@ailepet](https://forum.mautic.org/u/ailepet)\ **Replies:** 0\ **Last updated:** [June 30, 2026, 1:59pm UTC](https://forum.mautic.org/t/add-mutiple-contacts-to-a-segment-400-bad-request/38321 "2026-06-30T13:59:11Z")
Your software My Mautic version is: 7.0.0 My PHP version is: 8.3.30 My Database type and version is: MySQL 8.4.8 Your problem Trying to perform a API request for adding a batch of contacts to a given segment (throug… --- ## [PHP 8.4 Imap extension unbundled / missing lib on debian trixie](https://forum.mautic.org/t/php-8-4-imap-extension-unbundled-missing-lib-on-debian-trixie/36989)
**Author:** [@larsmattia](https://forum.mautic.org/u/larsmattia)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 8:30pm UTC](https://forum.mautic.org/t/php-8-4-imap-extension-unbundled-missing-lib-on-debian-trixie/36989 "2026-06-29T20:30:04Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.4 (Debian Trixie) My Database type and version is: - Your problem My problem is: Starting with Debian Trixie the libc-client-dev (libc-client2007e-dev)… --- ## [Overriding default form fields in a landing page](https://forum.mautic.org/t/overriding-default-form-fields-in-a-landing-page/38279)
**Author:** [@aramallo](https://forum.mautic.org/u/aramallo)\ **Replies:** 3\ **Last updated:** [June 22, 2026, 8:24pm UTC](https://forum.mautic.org/t/overriding-default-form-fields-in-a-landing-page/38279 "2026-06-22T20:24:45Z")
Your software My Mautic version is: 7.1.2 My PHP version is: 8.3 My Database type and version is: Mariadb Your problem Hi, not sure if this is a feature request or a support questions, as I’m still a noob with Mauti… --- ## [Twilio Plugin Configured But Texts Never Go Beyond Pending](https://forum.mautic.org/t/twilio-plugin-configured-but-texts-never-go-beyond-pending/13320)
**Author:** [@siteleas](https://forum.mautic.org/u/siteleas)\ **Replies:** 11\ **Last updated:** [June 14, 2026, 2:20pm UTC](https://forum.mautic.org/t/twilio-plugin-configured-but-texts-never-go-beyond-pending/13320 "2026-06-14T14:20:37Z")
!\[Jim\_Blake\] @Jim\_Blake: I have installed and configured the twilio plugin and configured my settings including my SID Token and Phone Number from twilio, then I added a segment with myself as a contact. Then I went to C… [Next page](https://forum.mautic.org/c/support/8.md?page=1)