# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=1 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 2 --- ## [Mautic and Woocommerce integration options](https://forum.mautic.org/t/mautic-and-woocommerce-integration-options/28348)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 9\ **Last updated:** [August 12, 2026, 8:39am UTC](https://forum.mautic.org/t/mautic-and-woocommerce-integration-options/28348 "2026-08-12T08:39:19Z")
Hi I was just wondering, does anyone have any recommendations for integrating Mautic and Woocommerce? Things like abandoned cart actions need to trigger follow-up campaigns from Mautic. I have found some Woocommerce … --- ## [Users Can't Create Notes](https://forum.mautic.org/t/users-cant-create-notes/9859)
**Author:** [@dantearaujo](https://forum.mautic.org/u/dantearaujo)\ **Replies:** 4\ **Last updated:** [August 5, 2026, 2:54pm UTC](https://forum.mautic.org/t/users-cant-create-notes/9859 "2026-08-05T14:54:52Z")
Hi, I have created a user for my client to view the leads. Here are the permissions set for its role (everything else is desabled): Contacts - User has access to \[x\] View Own \[x\] View Others \[x\] Edit Own … --- ## [Automatically Suppress Contacts in Mautic Based on Segment Conditions](https://forum.mautic.org/t/automatically-suppress-contacts-in-mautic-based-on-segment-conditions/35853)
**Author:** [@mayank74](https://forum.mautic.org/u/mayank74)\ **Replies:** 4\ **Last updated:** [July 31, 2026, 12:36pm UTC](https://forum.mautic.org/t/automatically-suppress-contacts-in-mautic-based-on-segment-conditions/35853 "2026-07-31T12:36:35Z")
I want to create a suppression list in Mautic that works based on segment conditions. For example: I create a segment with the condition: “FirstName equals Mayank” I want all contacts who match this condition to be au… --- ## [Builder don't work in Mautic 5.1.0 Cyber Panel](https://forum.mautic.org/t/builder-dont-work-in-mautic-5-1-0-cyber-panel/32602)
**Author:** [@mrwawe](https://forum.mautic.org/u/mrwawe)\ **Replies:** 6\ **Last updated:** [July 30, 2026, 3:47pm UTC](https://forum.mautic.org/t/builder-dont-work-in-mautic-5-1-0-cyber-panel/32602 "2026-07-30T15:47:03Z")
Your software My Mautic version is: Mautic 5.1.0 My PHP version is: PHP Version 8.1.29 My Database type and version is: mysqlnd 8.1.29 CyberPanel Your problem My problem is: I can’t edit emails in Builder and I… --- ## [IMAP support with PHP 8.4 for monitored email](https://forum.mautic.org/t/imap-support-with-php-8-4-for-monitored-email/38118)
**Author:** [@daniolivares](https://forum.mautic.org/u/daniolivares)\ **Replies:** 2\ **Last updated:** [July 23, 2026, 11:09am UTC](https://forum.mautic.org/t/imap-support-with-php-8-4-for-monitored-email/38118 "2026-07-23T11:09:54Z")
Your software My Mautic version is: 7.0.0-dev My PHP version is: PHP Version 8.4.16 My Database type and version is: 10.11.15-MariaDB Your problem My problem is: Install and enable theimapextension to support monito… --- ## [Restart/Reset a campaign](https://forum.mautic.org/t/restart-reset-a-campaign/29523)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [July 22, 2026, 9:29am UTC](https://forum.mautic.org/t/restart-reset-a-campaign/29523 "2026-07-22T09:29:44Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 For testing a campaign e.g. 2 contacts in one segment as first step (in this example they should get an e-mai… --- ## [Happy birthday email campaign is not restarted](https://forum.mautic.org/t/happy-birthday-email-campaign-is-not-restarted/19219)
**Author:** [@chris1970](https://forum.mautic.org/u/chris1970)\ **Replies:** 6\ **Last updated:** [July 20, 2026, 8:49am UTC](https://forum.mautic.org/t/happy-birthday-email-campaign-is-not-restarted/19219 "2026-07-20T08:49:57Z")
Your software My Mautic version is: 3.32 My PHP version is: 7.4 My Database type and version is: 5.7 Your problem My problem is: I follow rod martin’s tutorial and the the campaign was triggered the 1st day (test b… --- ## [No typography styles in GrapesJS for 7.1.0?](https://forum.mautic.org/t/no-typography-styles-in-grapesjs-for-7-1-0/38173)
**Author:** [@brightworkcreative](https://forum.mautic.org/u/brightworkcreative)\ **Replies:** 5\ **Last updated:** [July 16, 2026, 10:25pm UTC](https://forum.mautic.org/t/no-typography-styles-in-grapesjs-for-7-1-0/38173 "2026-07-16T22:25:51Z")
Your software My Mautic version is: 7.1.0 My PHP version is: 8.3 My Database type and version is: 11.4.10-MariaDB Your problem My problem is: I see the new CKEditor in grapesjs, but I notice that now there is no ty… --- ## [Campaign Builder - Journey Exit](https://forum.mautic.org/t/campaign-builder-journey-exit/22908)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 11\ **Last updated:** [July 13, 2026, 3:59am UTC](https://forum.mautic.org/t/campaign-builder-journey-exit/22908 "2026-07-13T03:59:37Z")
Hello lovely people, Question of the day: If someone is removed from a segment mid-way through their Campaign Builder Journey, will they no longer receive emails?Explanation: I’ve built a segment targeting customers w… --- ## [Mautic 5.2.4 - Scheduled Campaign SMS repeatedly sent from the same campaign event](https://forum.mautic.org/t/mautic-5-2-4-scheduled-campaign-sms-repeatedly-sent-from-the-same-campaign-event/38308)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 7\ **Last updated:** [July 9, 2026, 5:11pm UTC](https://forum.mautic.org/t/mautic-5-2-4-scheduled-campaign-sms-repeatedly-sent-from-the-same-campaign-event/38308 "2026-07-09T17:11:39Z")
Your software My Mautic version is: v5.2.4 My PHP version is:8.2 My Database type and version is: MySQL 8.0.46 Your problem Environment Mautic 5.2.4 Twilio SMS integration Campaign-triggered SMS Symfony Messenger … --- ## [Update from 7.0.1 to 7.1.12 - includeWithEvent - The site is currently offline due to encountering an error](https://forum.mautic.org/t/update-from-7-0-1-to-7-1-12-includewithevent-the-site-is-currently-offline-due-to-encountering-an-error/38334)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 2\ **Last updated:** [July 9, 2026, 10:50am UTC](https://forum.mautic.org/t/update-from-7-0-1-to-7-1-12-includewithevent-the-site-is-currently-offline-due-to-encountering-an-error/38334 "2026-07-09T10:50:40Z")
Your software My Mautic version is: 7.0.1 updating to 7.1.2 My PHP version is: 8.4 My Database type and version is: MariaDB 10.11.14 Install method: Composer (mautic/recommended-project), project root at \/mauti… --- ## [PHP 8.4 Imap extension unbundled / missing lib on debian trixie](https://forum.mautic.org/t/php-8-4-imap-extension-unbundled-missing-lib-on-debian-trixie/36989)
**Author:** [@larsmattia](https://forum.mautic.org/u/larsmattia)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 8:30pm UTC](https://forum.mautic.org/t/php-8-4-imap-extension-unbundled-missing-lib-on-debian-trixie/36989 "2026-06-29T20:30:04Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.4 (Debian Trixie) My Database type and version is: - Your problem My problem is: Starting with Debian Trixie the libc-client-dev (libc-client2007e-dev)… --- ## [Overriding default form fields in a landing page](https://forum.mautic.org/t/overriding-default-form-fields-in-a-landing-page/38279)
**Author:** [@aramallo](https://forum.mautic.org/u/aramallo)\ **Replies:** 3\ **Last updated:** [June 22, 2026, 8:24pm UTC](https://forum.mautic.org/t/overriding-default-form-fields-in-a-landing-page/38279 "2026-06-22T20:24:45Z")
Your software My Mautic version is: 7.1.2 My PHP version is: 8.3 My Database type and version is: Mariadb Your problem Hi, not sure if this is a feature request or a support questions, as I’m still a noob with Mauti… --- ## [Twilio Plugin Configured But Texts Never Go Beyond Pending](https://forum.mautic.org/t/twilio-plugin-configured-but-texts-never-go-beyond-pending/13320)
**Author:** [@siteleas](https://forum.mautic.org/u/siteleas)\ **Replies:** 11\ **Last updated:** [June 14, 2026, 2:20pm UTC](https://forum.mautic.org/t/twilio-plugin-configured-but-texts-never-go-beyond-pending/13320 "2026-06-14T14:20:37Z")
!\[Jim\_Blake\] @Jim\_Blake: I have installed and configured the twilio plugin and configured my settings including my SID Token and Phone Number from twilio, then I added a segment with myself as a contact. Then I went to C… --- ## [Mautic 7.1.2 – Select and Multi-Select Custom Fields Save Empty Values Unless Manually Entered](https://forum.mautic.org/t/mautic-7-1-2-select-and-multi-select-custom-fields-save-empty-values-unless-manually-entered/38277)
**Author:** [@mcglinn](https://forum.mautic.org/u/mcglinn)\ **Replies:** 2\ **Last updated:** [June 12, 2026, 3:08pm UTC](https://forum.mautic.org/t/mautic-7-1-2-select-and-multi-select-custom-fields-save-empty-values-unless-manually-entered/38277 "2026-06-12T15:08:04Z")
While configuring a fresh installation of Mautic 7.1.2, I encountered an issue affecting custom Contact fields of type Select (Single Choice) and Multi Select. Environment Mautic 7.1.2 Plesk Obsidian AlmaLinux 9 PHP 8.… --- ## [Mautic 7.1.2: HTTP 500 Error When Sending Email if EmailBundle\_bounces Address is Blank](https://forum.mautic.org/t/mautic-7-1-2-http-500-error-when-sending-email-if-emailbundle-bounces-address-is-blank/38271)
**Author:** [@mcglinn](https://forum.mautic.org/u/mcglinn)\ **Replies:** 1\ **Last updated:** [June 11, 2026, 12:13pm UTC](https://forum.mautic.org/t/mautic-7-1-2-http-500-error-when-sending-email-if-emailbundle-bounces-address-is-blank/38271 "2026-06-11T12:13:25Z")
Environment Mautic 7.1.2 (fresh installation) AlmaLinux 9.8 Plesk Obsidian 18.0.77.5 PHP-FPM MariaDB 11.8.8 Fastmail SMTP Problem A fresh installation of Mautic 7.1.2 was successfully configured and connected to Fastma… --- ## [Scheduled Emails Are Not Being Sent](https://forum.mautic.org/t/scheduled-emails-are-not-being-sent/38266)
**Author:** [@caio.borges99](https://forum.mautic.org/u/caio.borges99)\ **Replies:** 2\ **Last updated:** [June 9, 2026, 11:35am UTC](https://forum.mautic.org/t/scheduled-emails-are-not-being-sent/38266 "2026-06-09T11:35:03Z")
Your software My Mautic version is: v7.0.1 My PHP version is: 8.3.30 My Database type and version is: MySQL 8.4.8 English Version My problem I noticed that scheduled segment emails suddenly stopped being sent. What… --- ## [How to filter out false clicks in campaign flow](https://forum.mautic.org/t/how-to-filter-out-false-clicks-in-campaign-flow/16559)
**Author:** [@hannahhayes](https://forum.mautic.org/u/hannahhayes)\ **Replies:** 15\ **Last updated:** [June 8, 2026, 9:23am UTC](https://forum.mautic.org/t/how-to-filter-out-false-clicks-in-campaign-flow/16559 "2026-06-08T09:23:52Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.3.23 Your problem My problem is: I’ve realised when analysing my contacts that there are a lot of false clicks on links being registered by Mautic, prob… --- ## [Recaptcha working on Focus Items data capture on v4.4.10 mautic](https://forum.mautic.org/t/recaptcha-working-on-focus-items-data-capture-on-v4-4-10-mautic/31753)
**Author:** [@adie](https://forum.mautic.org/u/adie)\ **Replies:** 3\ **Last updated:** [June 5, 2026, 7:26pm UTC](https://forum.mautic.org/t/recaptcha-working-on-focus-items-data-capture-on-v4-4-10-mautic/31753 "2026-06-05T19:26:10Z")
Your software My Mautic version is: 4.4.10 Your problem We have the recaptcha plugin and it does work with basic mautic forms but when we tried with a data capture focus item it did not. Looking more closely the capt… --- ## [Possible false clicks on segmented email campaigns](https://forum.mautic.org/t/possible-false-clicks-on-segmented-email-campaigns/24911)
**Author:** [@pegasusm](https://forum.mautic.org/u/pegasusm)\ **Replies:** 1\ **Last updated:** [June 3, 2026, 8:43am UTC](https://forum.mautic.org/t/possible-false-clicks-on-segmented-email-campaigns/24911 "2026-06-03T08:43:24Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 7.4.10 My Database type and version is: pdo\_mysql/8.0.29-0ubuntu0.20.04.3 Your problem My problem is: Hi everyone, We have recently noticed that the n… --- ## [REST API: How to filter to only get needed fields?](https://forum.mautic.org/t/rest-api-how-to-filter-to-only-get-needed-fields/28426)
**Author:** [@dross](https://forum.mautic.org/u/dross)\ **Replies:** 9\ **Last updated:** [May 29, 2026, 2:43pm UTC](https://forum.mautic.org/t/rest-api-how-to-filter-to-only-get-needed-fields/28426 "2026-05-29T14:43:40Z")
My problem is: When getting a list of contacts mautic gives me lot of data that i wont use by default. What if I get for example: https://mail.mymautic.com/api/contacts?search=owner:ownerusername&fields=id,firstname,em… --- ## [Campaign never finish](https://forum.mautic.org/t/campaign-never-finish/38207)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 7\ **Last updated:** [May 29, 2026, 9:21am UTC](https://forum.mautic.org/t/campaign-never-finish/38207 "2026-05-29T09:21:14Z")
Your software My Mautic version is: 7.1.1 (new installation) My PHP version is: 8.2.30 My Database type and version is: MySQL 8.4.9 I installed Mautic via: Composer Essential cron jobs run every 5 minutes (mautic:s… --- ## [How to send mails only to people who had read one or more mails the last 90 days](https://forum.mautic.org/t/how-to-send-mails-only-to-people-who-had-read-one-or-more-mails-the-last-90-days/38245)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 4\ **Last updated:** [May 28, 2026, 5:22am UTC](https://forum.mautic.org/t/how-to-send-mails-only-to-people-who-had-read-one-or-more-mails-the-last-90-days/38245 "2026-05-28T05:22:42Z")
Mautic 7.1.1. Hello all, i try do make a segment in which only that contacts are, who had read at least one time any e-mail from during the last 90 days. And if someone reads a mail after e.g. 180 days, that he will b… --- ## [How to change to Composer based Mautic 7.x?](https://forum.mautic.org/t/how-to-change-to-composer-based-mautic-7-x/37425)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 9\ **Last updated:** [May 26, 2026, 5:40am UTC](https://forum.mautic.org/t/how-to-change-to-composer-based-mautic-7-x/37425 "2026-05-26T05:40:12Z")
System: Ubuntu 24.04 - Mautic 7.0.1 - PHP version is: 8.3.6 - Maradb: 10.11.13 My Mautic is in /var/www/html/mautic I’d like to swith to composer based installation. First: I’m completely new about composer - but i t… --- ## [Do you really use the built-in editor to create emails?](https://forum.mautic.org/t/do-you-really-use-the-built-in-editor-to-create-emails/38196)
**Author:** [@ricardomartins](https://forum.mautic.org/u/ricardomartins)\ **Replies:** 2\ **Last updated:** [May 13, 2026, 4:56am UTC](https://forum.mautic.org/t/do-you-really-use-the-built-in-editor-to-create-emails/38196 "2026-05-13T04:56:13Z")
Your software My Mautic version is:7.1.1 My PHP version is: 8.x My Database type and version is: mariadb Your problem My problem is: the mjml editor is terrible, and the code mode don’t have preview support anymore … --- ## [Is it safe to use bulk email sending in Mautic instead of queue sending when using AWS SES?](https://forum.mautic.org/t/is-it-safe-to-use-bulk-email-sending-in-mautic-instead-of-queue-sending-when-using-aws-ses/38185)
**Author:** [@mahjoobmir](https://forum.mautic.org/u/mahjoobmir)\ **Replies:** 2\ **Last updated:** [May 13, 2026, 4:54am UTC](https://forum.mautic.org/t/is-it-safe-to-use-bulk-email-sending-in-mautic-instead-of-queue-sending-when-using-aws-ses/38185 "2026-05-13T04:54:40Z")
Hi everyone, I’m using Mautic with AWS SES for email delivery and wanted to ask about best practices. Is it OK to use bulk email sending in Mautic instead of the queue-based sending method? From what I understand, que… --- ## [Email Custom Headers created via API](https://forum.mautic.org/t/email-custom-headers-created-via-api/34401)
**Author:** [@paul.piazza.pro](https://forum.mautic.org/u/paul.piazza.pro)\ **Replies:** 1\ **Last updated:** [May 6, 2026, 6:44pm UTC](https://forum.mautic.org/t/email-custom-headers-created-via-api/34401 "2026-05-06T18:44:17Z")
Your software My Mautic version is: 4 My PHP version is: 7 My Database type and version is: Your problem My problem is: how I can manage custom headers of an email template through the API? I use POST api/emails/ne… --- ## [How to upgrade Mautic 5 to 5 or 6 inside a docker container?](https://forum.mautic.org/t/how-to-upgrade-mautic-5-to-5-or-6-inside-a-docker-container/36061)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 9\ **Last updated:** [May 5, 2026, 7:15pm UTC](https://forum.mautic.org/t/how-to-upgrade-mautic-5-to-5-or-6-inside-a-docker-container/36061 "2026-05-05T19:15:28Z")
Your software My Mautic version is: Not sure anymore - some 5.0 or similar My PHP version is: Official Mautic docker 5 image My Database type and version is: Same - Official Mautic docker Your problem My problem is: … --- ## [Mautic Integration w/ Sendgrid API](https://forum.mautic.org/t/mautic-integration-w-sendgrid-api/38177)
**Author:** [@royalty](https://forum.mautic.org/u/royalty)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 6:53pm UTC](https://forum.mautic.org/t/mautic-integration-w-sendgrid-api/38177 "2026-05-04T18:53:22Z")
Your software My Mautic version is: 7.0.1 My PHP version is: 8.2.30 My Database type and version is: MySQL 8.4.9 I installed Mautic via: Zip Your problem My problem is: Mautic returns a 401 “authorization grant is… --- ## [Error 500 when opening contacts after usage of assets](https://forum.mautic.org/t/error-500-when-opening-contacts-after-usage-of-assets/38144)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 5\ **Last updated:** [May 4, 2026, 4:29pm UTC](https://forum.mautic.org/t/error-500-when-opening-contacts-after-usage-of-assets/38144 "2026-05-04T16:29:23Z")
My Mautic version is: 7.0.1 My PHP version is: 8.4 Your problem Error 500 after usage of ASSETS. Usage of assets break opening contact properties afterwards. Steps to reproduce: CREATE asset (either local or remote… [Previous page](https://forum.mautic.org/c/support/8.md) [Next page](https://forum.mautic.org/c/support/8.md?page=2)