# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=10 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 11 --- ## [Can't use Arabic language in email Builder](https://forum.mautic.org/t/cant-use-arabic-language-in-email-builder/35781)
**Author:** [@whatever](https://forum.mautic.org/u/whatever)\ **Replies:** 4\ **Last updated:** [June 24, 2025, 1:09pm UTC](https://forum.mautic.org/t/cant-use-arabic-language-in-email-builder/35781 "2025-06-24T13:09:32Z")
Your software My Mautic version is: 6.0.0 My PHP version is: 8.3.20 My Database type and version is: MySQL 8.0 Your problem My problem is: Mautic returns 500 when trying to save any Email builder that has Arabic te… --- ## [Segment Membership Is Not Regenerated After Segment Filter Rule Changes](https://forum.mautic.org/t/segment-membership-is-not-regenerated-after-segment-filter-rule-changes/35910)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 4\ **Last updated:** [June 24, 2025, 11:24am UTC](https://forum.mautic.org/t/segment-membership-is-not-regenerated-after-segment-filter-rule-changes/35910 "2025-06-24T11:24:34Z")
Hello, I’m running Mautic 6.0.2 Scenario 1 - Working I create a new segment and add a filter. I add one rule - tag includes mytag. I add the mytag to the contact. When the segment update cron job runs the segment co… --- ## [IP lookup not working](https://forum.mautic.org/t/ip-lookup-not-working/35492)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 2\ **Last updated:** [June 24, 2025, 8:28am UTC](https://forum.mautic.org/t/ip-lookup-not-working/35492 "2025-06-24T08:28:41Z")
Your software My Mautic version is: 6.0.0 My PHP version is: 8.2 My Database type and version is: 10.6.20-MariaDB Your problem The ip lookup sevice is not working. I’m at a bit of a loss here. I fill in the corr… --- ## [The "azure+api" scheme is not supported](https://forum.mautic.org/t/the-azure-api-scheme-is-not-supported/35919)
**Author:** [@zoltan.mark](https://forum.mautic.org/u/zoltan.mark)\ **Replies:** 6\ **Last updated:** [June 24, 2025, 6:02am UTC](https://forum.mautic.org/t/the-azure-api-scheme-is-not-supported/35919 "2025-06-24T06:02:19Z")
Hi, I’m very new to Mautic and I’m working on my first installation. The last missing bit is sending emails. We host most things in Azure, so I want to keep emails there as well. I followed the mix of documentations a… --- ## [BUILDER link grayed out and inaccessible when editing segmented mailing](https://forum.mautic.org/t/builder-link-grayed-out-and-inaccessible-when-editing-segmented-mailing/35916)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 5\ **Last updated:** [June 23, 2025, 4:09pm UTC](https://forum.mautic.org/t/builder-link-grayed-out-and-inaccessible-when-editing-segmented-mailing/35916 "2025-06-23T16:09:46Z")
Hi, Since upgrading to MAUTIC 6, the BUILDER link is grayed out. Initially it asked to enable the GrapeJS plugin so I did but it’s still grayed out and I am unable to access the builder. I tried disabling the plugin b… --- ## [SMTP SSL Error \> MailChimp](https://forum.mautic.org/t/smtp-ssl-error-mailchimp/35914)
**Author:** [@theglitchking](https://forum.mautic.org/u/theglitchking)\ **Replies:** 0\ **Last updated:** [June 21, 2025, 5:59pm UTC](https://forum.mautic.org/t/smtp-ssl-error-mailchimp/35914 "2025-06-21T17:59:09Z")
Your software My Mautic version is: 5.2.6 My PHP version is: PHP 8.3.22 My Database type and version is: MariaDB \*\*NOTE: I’m using the latest docker container and the docker compose from your official repo. I couldn’… --- ## [Unable to Connect Postal SMTP with Mautic v6.0.2](https://forum.mautic.org/t/unable-to-connect-postal-smtp-with-mautic-v6-0-2/35898)
**Author:** [@ripon21](https://forum.mautic.org/u/ripon21)\ **Replies:** 2\ **Last updated:** [June 21, 2025, 5:29pm UTC](https://forum.mautic.org/t/unable-to-connect-postal-smtp-with-mautic-v6-0-2/35898 "2025-06-21T17:29:23Z")
Your software My Mautic version is: v6.0.2 My PHP version is: PHP 8.1.2 My Database type and version is: MariaDB 10.6.22 Your problem My problem is: Unable to authenticate Postal SMTP with Mautic v6.0.2 despite corr… --- ## [Bug with email Preview](https://forum.mautic.org/t/bug-with-email-preview/34405)
**Author:** [@diasse](https://forum.mautic.org/u/diasse)\ **Replies:** 3\ **Last updated:** [June 20, 2025, 8:34am UTC](https://forum.mautic.org/t/bug-with-email-preview/34405 "2025-06-20T08:34:08Z")
Your software My Mautic version is: 5.2 My PHP version is: 8.2 My Database type and version is: MySQL 5.2.4 Your problem My problem is: The email ‘preview for contact’ doesn’t work. I type in a contact name but not… --- ## [Is possible to downgrade mautic?](https://forum.mautic.org/t/is-possible-to-downgrade-mautic/35880)
**Author:** [@mihatzilic](https://forum.mautic.org/u/mihatzilic)\ **Replies:** 1\ **Last updated:** [June 19, 2025, 7:36pm UTC](https://forum.mautic.org/t/is-possible-to-downgrade-mautic/35880 "2025-06-19T19:36:19Z")
Hello, can someone tell me is it possible to downgrade mautic with no data loss (landing pages, emails, contacts … etc.)? For example from v4.4.13 to v4.4.11 ? --- ## [Mautic 5 SMTP 535 error](https://forum.mautic.org/t/mautic-5-smtp-535-error/32156)
**Author:** [@ruben123](https://forum.mautic.org/u/ruben123)\ **Replies:** 6\ **Last updated:** [June 19, 2025, 7:30pm UTC](https://forum.mautic.org/t/mautic-5-smtp-535-error/32156 "2025-06-19T19:30:34Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.0.30 My Database type and version is: Maria DB 10.5.23 Your problem My problem is: When testing my SMTP credentials in the config, i get this error: F… --- ## [Form Bug](https://forum.mautic.org/t/form-bug/35881)
**Author:** [@luisconceicao1](https://forum.mautic.org/u/luisconceicao1)\ **Replies:** 0\ **Last updated:** [June 17, 2025, 1:35pm UTC](https://forum.mautic.org/t/form-bug/35881 "2025-06-17T13:35:34Z")
Help Bug in Foms… Mautic Series - 6.0.x series Mautic installed version 6.0.2 Way of installing: I downloaded a release from https://www.mautic.org/mautic-releases PHP version - 8.3.16 What browsers are you seeing … --- ## [SMTP AWS SES connection error with Open SSL?](https://forum.mautic.org/t/smtp-aws-ses-connection-error-with-open-ssl/35873)
**Author:** [@mr-rjf](https://forum.mautic.org/u/mr-rjf)\ **Replies:** 0\ **Last updated:** [June 16, 2025, 9:10pm UTC](https://forum.mautic.org/t/smtp-aws-ses-connection-error-with-open-ssl/35873 "2025-06-16T21:10:52Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.1.32 My Database type and version is: PHP Version 8.1.32 Your problem My problem is: when i test SMTP from AWS SES I get Connection could not be establi… --- ## [Upgrade from 4.4.13 to 5.2.6 cannot finish](https://forum.mautic.org/t/upgrade-from-4-4-13-to-5-2-6-cannot-finish/35860)
**Author:** [@dimitriskr](https://forum.mautic.org/u/dimitriskr)\ **Replies:** 10\ **Last updated:** [June 16, 2025, 11:21am UTC](https://forum.mautic.org/t/upgrade-from-4-4-13-to-5-2-6-cannot-finish/35860 "2025-06-16T11:21:43Z")
Your software My Mautic version is: 4.4.13 My PHP version is: PHP 8.1 (in order to support upgrade to 5.2.x - originally 7.4) My Database type and version is: MariaDB 10.6 Your problem I copied the instance to a sep… --- ## [504 Gateway Timeout when login into mautic](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513)
**Author:** [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Replies:** 6\ **Last updated:** [June 16, 2025, 8:02am UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513 "2025-06-16T08:02:09Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3 Your problem My problem is: 504 gateway timeout. These errors are showing in the log: No Steps I have tried to fix the problem: Change php.ini (Tri… --- ## [Automatically Suppress Contacts Based on ISP or Group Domains in Mautic](https://forum.mautic.org/t/automatically-suppress-contacts-based-on-isp-or-group-domains-in-mautic/35868)
**Author:** [@mayank74](https://forum.mautic.org/u/mayank74)\ **Replies:** 0\ **Last updated:** [June 16, 2025, 6:38am UTC](https://forum.mautic.org/t/automatically-suppress-contacts-based-on-isp-or-group-domains-in-mautic/35868 "2025-06-16T06:38:49Z")
I’m looking for a way to automatically detect group domains (like Gmail, Yahoo, Outlook, etc.) when a contact is added to Mautic, and then move those contacts to the suppression list instead of allowing them to receive c… --- ## [How to Automatically Add Contacts to Mautic and Trigger Campaign Emails Without Using Forms](https://forum.mautic.org/t/how-to-automatically-add-contacts-to-mautic-and-trigger-campaign-emails-without-using-forms/35867)
**Author:** [@mayank74](https://forum.mautic.org/u/mayank74)\ **Replies:** 0\ **Last updated:** [June 16, 2025, 6:28am UTC](https://forum.mautic.org/t/how-to-automatically-add-contacts-to-mautic-and-trigger-campaign-emails-without-using-forms/35867 "2025-06-16T06:28:15Z")
I want to know the best way to automatically add contacts into Mautic, and ensure those contacts start receiving emails immediately — without manual steps. Here’s what I’m trying to achieve: A contact should be added … --- ## [Unable to send example email](https://forum.mautic.org/t/unable-to-send-example-email/35832)
**Author:** [@emrl](https://forum.mautic.org/u/emrl)\ **Replies:** 7\ **Last updated:** [June 12, 2025, 7:42pm UTC](https://forum.mautic.org/t/unable-to-send-example-email/35832 "2025-06-12T19:42:06Z")
Your software My Mautic version is: 6.0.2 My PHP version is: 8.3 My Database type and version is: Ver 15.1 Distrib 10.3.39-MariaDB Your problem My problem is: Sending example email does not work. These errors are … --- ## [CRITICAL: Uncaught PHP Exception Twig error](https://forum.mautic.org/t/critical-uncaught-php-exception-twig-error/31562)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 11\ **Last updated:** [June 12, 2025, 4:35pm UTC](https://forum.mautic.org/t/critical-uncaught-php-exception-twig-error/31562 "2025-06-12T16:35:55Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: Recent Your problem My problem is: Recently upgraded from v4 to v5.0.3. Now having a problem creating a Focus item, … --- ## [SAML Request signs signature with sha1 instead of sha256](https://forum.mautic.org/t/saml-request-signs-signature-with-sha1-instead-of-sha256/35480)
**Author:** [@fseidinger](https://forum.mautic.org/u/fseidinger)\ **Replies:** 2\ **Last updated:** [June 12, 2025, 12:13pm UTC](https://forum.mautic.org/t/saml-request-signs-signature-with-sha1-instead-of-sha256/35480 "2025-06-12T12:13:39Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.3 My Database type and version is: MariaDB 10.11.11 Your problem My problem is: I’m trying to configure Mautic for single sign on via KeyCloak IdP with… --- ## [Update Mautic 5.2.6 -\> 6.0.2 (composer-based)](https://forum.mautic.org/t/update-mautic-5-2-6-6-0-2-composer-based/35844)
**Author:** [@jschleucher](https://forum.mautic.org/u/jschleucher)\ **Replies:** 0\ **Last updated:** [June 12, 2025, 10:23am UTC](https://forum.mautic.org/t/update-mautic-5-2-6-6-0-2-composer-based/35844 "2025-06-12T10:23:19Z")
Your software My Mautic version is: 5.2.6 My PHP version is: 8.3.22 My Database type and version is: MariaDB 10.11.11 Your problem I just moved a system running M5.2.6 over to composer (was non-composer install), fo… --- ## [Sending Emails with 10-Minute Intervals Between Batches](https://forum.mautic.org/t/sending-emails-with-10-minute-intervals-between-batches/33305)
**Author:** [@hasan123](https://forum.mautic.org/u/hasan123)\ **Replies:** 12\ **Last updated:** [June 12, 2025, 9:44am UTC](https://forum.mautic.org/t/sending-emails-with-10-minute-intervals-between-batches/33305 "2025-06-12T09:44:15Z")
Your software My Mautic version is: My PHP version is: 8.1.29 My Database type and version is: 10.6.19-MariaDB Your problem I’m currently working on an email campaign in Mautic and facing a challenge. I have a segme… --- ## [Twig iteration on a table](https://forum.mautic.org/t/twig-iteration-on-a-table/35793)
**Author:** [@henri9813](https://forum.mautic.org/u/henri9813)\ **Replies:** 6\ **Last updated:** [June 12, 2025, 8:45am UTC](https://forum.mautic.org/t/twig-iteration-on-a-table/35793 "2025-06-12T08:45:15Z")
Your software My Mautic version is: 6.0.0 My PHP version is: 8.3.20 My Database type and version is: mariadb 10.11.10 Hello there,I’m creating an email, i use Mautic Twig bundle, and i try to create a table.So, this … --- ## [Update 4.4.13 -\> 5.2.6 table \`bundle\_grapesjsbuilder\` does not exist](https://forum.mautic.org/t/update-4-4-13-5-2-6-table-bundle-grapesjsbuilder-does-not-exist/35816)
**Author:** [@jschleucher](https://forum.mautic.org/u/jschleucher)\ **Replies:** 5\ **Last updated:** [June 12, 2025, 8:23am UTC](https://forum.mautic.org/t/update-4-4-13-5-2-6-table-bundle-grapesjsbuilder-does-not-exist/35816 "2025-06-12T08:23:53Z")
Your software My Mautic version is: 4.4.13 My PHP version is: 8.3.21 My Database type and version is: MariaDB 10.11.11 Your problem My problem is: I am trying to update (CLI, non-composer-based) via php bin/console… --- ## [Segment Build Time Warning](https://forum.mautic.org/t/segment-build-time-warning/35799)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 5\ **Last updated:** [June 12, 2025, 8:11am UTC](https://forum.mautic.org/t/segment-build-time-warning/35799 "2025-06-12T08:11:26Z")
We run a Mautic with more or less 10.000 contacts. Some of the segments (with combination of segments as well) have build time warnings… a segment with 5.185 resulting contacts took 544 seconds. What are the limiting fa… --- ## [Streaming Email Troubleshooting on Mautic 5/6 on Youtube today az 16:00 CET](https://forum.mautic.org/t/streaming-email-troubleshooting-on-mautic-5-6-on-youtube-today-az-16-00-cet/35842)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 0\ **Last updated:** [June 12, 2025, 7:56am UTC](https://forum.mautic.org/t/streaming-email-troubleshooting-on-mautic-5-6-on-youtube-today-az-16-00-cet/35842 "2025-06-12T07:56:29Z")
Hey, There has been a bunch of questions about Mautic + Email setup + Sending speed + SES Plugin, etc. I’ll be live streaming today at 16.00 CET / 15:00 UK / 10:00 EST / 19:30 IST. I’ll be playing around with messenge… --- ## [Tracking script does not identify users](https://forum.mautic.org/t/tracking-script-does-not-identify-users/35170)
**Author:** [@aesir](https://forum.mautic.org/u/aesir)\ **Replies:** 4\ **Last updated:** [June 12, 2025, 6:23am UTC](https://forum.mautic.org/t/tracking-script-does-not-identify-users/35170 "2025-06-12T06:23:09Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: pdo\_mysql 5.7.44-48-log Your problem My problem is: The tracking script for our external website no longer identi… --- ## [Mautic 6.0.0 to 6.0.2 Update Can't DROP INDEX \`mtc\_company\_match\` Error](https://forum.mautic.org/t/mautic-6-0-0-to-6-0-2-update-cant-drop-index-mtc-company-match-error/35787)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 25\ **Last updated:** [June 11, 2025, 2:47pm UTC](https://forum.mautic.org/t/mautic-6-0-0-to-6-0-2-update-cant-drop-index-mtc-company-match-error/35787 "2025-06-11T14:47:46Z")
I originally downloaded the Mautic 6.0.0 zip from the Mautic GitHub release page and successfully installed it manually without using composer. Mautic 6.0.0 was working. To upgrade to Mautic 6.0.2 I have run the followi… --- ## [Mautic📧fetch command not working - Mautic 6.0.2](https://forum.mautic.org/t/mauticfetch-command-not-working-mautic-6-0-2/35833)
**Author:** [@kelmore5](https://forum.mautic.org/u/kelmore5)\ **Replies:** 4\ **Last updated:** [June 11, 2025, 5:41am UTC](https://forum.mautic.org/t/mauticfetch-command-not-working-mautic-6-0-2/35833 "2025-06-11T05:41:11Z")
When running the command: php bin/console mautic:email:fetch Mautic (on a fresh install) throws this error: Fatal error: Uncaught ValueError: IMAP\\Connection is already closed in /mautic-path/docroot/app/bundles/Email… --- ## [How to clean /var/tmp folder which is now 8 GB in size?](https://forum.mautic.org/t/how-to-clean-var-tmp-folder-which-is-now-8-gb-in-size/35422)
**Author:** [@ctotech](https://forum.mautic.org/u/ctotech)\ **Replies:** 5\ **Last updated:** [June 10, 2025, 11:48pm UTC](https://forum.mautic.org/t/how-to-clean-var-tmp-folder-which-is-now-8-gb-in-size/35422 "2025-06-10T23:48:21Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1 My Database type and version is: MariaDB 10 Your problem My problem is: /var/tmp folder is \>8GB in storage Is it safe to delete the contents when in… --- ## [Use READ\_COMMITTED DB transaction level](https://forum.mautic.org/t/use-read-committed-db-transaction-level/35831)
**Author:** [@mallezie](https://forum.mautic.org/u/mallezie)\ **Replies:** 0\ **Last updated:** [June 10, 2025, 4:03pm UTC](https://forum.mautic.org/t/use-read-committed-db-transaction-level/35831 "2025-06-10T16:03:44Z")
Currently Mautic (Doctrine actually) uses the default mysql / mariadb transaction level which is REPEATABLE\_READ Drupal actually recommends to use READ\_COMMITTED and as far as i can tell, this might also be beneficial f… [Previous page](https://forum.mautic.org/c/support/8.md?page=9) [Next page](https://forum.mautic.org/c/support/8.md?page=11)