# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=100 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 101 --- ## [Campaign with conditional segments based on checkbox, how to setup?](https://forum.mautic.org/t/campaign-with-conditional-segments-based-on-checkbox-how-to-setup/24430)
**Author:** [@urbanspaceman](https://forum.mautic.org/u/urbanspaceman)\ **Replies:** 12\ **Last updated:** [June 13, 2022, 1:12pm UTC](https://forum.mautic.org/t/campaign-with-conditional-segments-based-on-checkbox-how-to-setup/24430 "2022-06-13T13:12:13Z")
Your software My Mautic version is: 4.3.1 My PHP version is: My Database type and version is: Mysql Your problem My problem is: I have a form with a checkbox group, i want to run a campaign and assign users to a spe… --- ## [4.3.1 install failing with Symfony error](https://forum.mautic.org/t/4-3-1-install-failing-with-symfony-error/24236)
**Author:** [@diegovh](https://forum.mautic.org/u/diegovh)\ **Replies:** 4\ **Last updated:** [June 10, 2022, 9:12am UTC](https://forum.mautic.org/t/4-3-1-install-failing-with-symfony-error/24236 "2022-06-10T09:12:13Z")
Hi y’all. Hoping you can help me see what’s wrong here. I’m a semi-tech-literate non-tech-person, relying on a lot of googling and man this, man that, --help to try and get this going for a demo to get the higher-ups beh… --- ## [Use of custom cookies to hide focus items](https://forum.mautic.org/t/use-of-custom-cookies-to-hide-focus-items/24409)
**Author:** [@gurnhack](https://forum.mautic.org/u/gurnhack)\ **Replies:** 2\ **Last updated:** [June 9, 2022, 9:42am UTC](https://forum.mautic.org/t/use-of-custom-cookies-to-hide-focus-items/24409 "2022-06-09T09:42:08Z")
Hi, We use Memberstack as a means for people to sign up and support our local news website (although we are looking to change to Memberpress (our site runs on Wordpress). We use focus items for newsletter sign-up, but … --- ## [Event category empty when using /api/contacts/activity endpoint](https://forum.mautic.org/t/event-category-empty-when-using-api-contacts-activity-endpoint/24013)
**Author:** [@a.bell](https://forum.mautic.org/u/a.bell)\ **Replies:** 2\ **Last updated:** [June 9, 2022, 8:19am UTC](https://forum.mautic.org/t/event-category-empty-when-using-api-contacts-activity-endpoint/24013 "2022-06-09T08:19:26Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My Database type and version is: MySql 5.6 Your problem My problem is: Using the API endpoint /api/contacts/activity events are returned, but any form … --- ## [Stop Sending After Reply](https://forum.mautic.org/t/stop-sending-after-reply/24411)
**Author:** [@learneermautic](https://forum.mautic.org/u/learneermautic)\ **Replies:** 1\ **Last updated:** [June 9, 2022, 7:31am UTC](https://forum.mautic.org/t/stop-sending-after-reply/24411 "2022-06-09T07:31:45Z")
Hi I launched some Drip Campaigns Using MAutic First Email - Today First Follow up after 3 days Second Follow up After 3 Days And So on , My Question is There is any way to Stop Sending Follow up automatically to a… --- ## [Custom Objects: Segment Filter "is not"](https://forum.mautic.org/t/custom-objects-segment-filter-is-not/24331)
**Author:** [@smc\_iris](https://forum.mautic.org/u/smc_iris)\ **Replies:** 1\ **Last updated:** [June 8, 2022, 2:24pm UTC](https://forum.mautic.org/t/custom-objects-segment-filter-is-not/24331 "2022-06-08T14:24:49Z")
Your software My Mautic version is: 4.3.1 My PHP version is: ? My Database type and version is: MySQL The problem I have created a new custom object called “cars” with Acquia’s custom objects plugin (installed from … --- ## [Change form type after it has been created](https://forum.mautic.org/t/change-form-type-after-it-has-been-created/24406)
**Author:** [@georg1](https://forum.mautic.org/u/georg1)\ **Replies:** 1\ **Last updated:** [June 8, 2022, 12:51pm UTC](https://forum.mautic.org/t/change-form-type-after-it-has-been-created/24406 "2022-06-08T12:51:02Z")
Your software My Mautic version is: 4.3.1 My PHP version is: — My Database type and version is:– Your problem My problem is: Any way I can change the form type from standalone to segment once it has been created? I… --- ## [IP lookup service not working 2 out of 3 times](https://forum.mautic.org/t/ip-lookup-service-not-working-2-out-of-3-times/24405)
**Author:** [@lufi](https://forum.mautic.org/u/lufi)\ **Replies:** 0\ **Last updated:** [June 7, 2022, 10:06pm UTC](https://forum.mautic.org/t/ip-lookup-service-not-working-2-out-of-3-times/24405 "2022-06-07T22:06:07Z")
Hello, I’ve 3 Mautic Installation, all running 4.3.1. The only difference is the Hosting Provider. Mittwald Ionos all-inkl com I am using the same Configuration on all three Instances. All are using Exreme-IP Lookup … --- ## [REST API - Update multiselect Field](https://forum.mautic.org/t/rest-api-update-multiselect-field/24342)
**Author:** [@adamb](https://forum.mautic.org/u/adamb)\ **Replies:** 2\ **Last updated:** [June 7, 2022, 8:08pm UTC](https://forum.mautic.org/t/rest-api-update-multiselect-field/24342 "2022-06-07T20:08:07Z")
Hi All - I’m working on a large list of IDs for sales reps where a contact could be associated to 1 or more sales reps. The idea is I can’t click this button thousands of times and I also don’t want to manage it long t… --- ## [Mautic Meetup today June 7th June 6PM CET, 3PM UTC, 12PM EDT](https://forum.mautic.org/t/mautic-meetup-today-june-7th-june-6pm-cet-3pm-utc-12pm-edt/24396)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 0\ **Last updated:** [June 7, 2022, 3:04pm UTC](https://forum.mautic.org/t/mautic-meetup-today-june-7th-june-6pm-cet-3pm-utc-12pm-edt/24396 "2022-06-07T15:04:08Z")
Hey Everyone, Today we’ll have a Mautic Helpdesk Meetup. If you have questions right now, we might be able to answer them right away :slight\_smile: Joey --- ## [Database Export - How?](https://forum.mautic.org/t/database-export-how/24378)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 3\ **Last updated:** [June 6, 2022, 10:03pm UTC](https://forum.mautic.org/t/database-export-how/24378 "2022-06-06T22:03:34Z")
Hello all, I’ve got 79k contacts on my DB, but I’m a bit concerned that the data isn’t accurate so I need to cross-ref against another DB. Can anyone think of any ways I can export all customer fields from the system? … --- ## [Leadsbridge integration issues | Please provide me with information regarding Mautic dates handling](https://forum.mautic.org/t/leadsbridge-integration-issues-please-provide-me-with-information-regarding-mautic-dates-handling/24382)
**Author:** [@banilfi](https://forum.mautic.org/u/banilfi)\ **Replies:** 1\ **Last updated:** [June 6, 2022, 7:27pm UTC](https://forum.mautic.org/t/leadsbridge-integration-issues-please-provide-me-with-information-regarding-mautic-dates-handling/24382 "2022-06-06T19:27:14Z")
My problem is that I have no idea what date field shows when a contact is created. I used “Date Last Active” but many records today display a NULL value. Even with a filter it still process the records, and I only need … --- ## [Blank Email template while rendering](https://forum.mautic.org/t/blank-email-template-while-rendering/24385)
**Author:** [@sarju](https://forum.mautic.org/u/sarju)\ **Replies:** 0\ **Last updated:** [June 6, 2022, 6:08pm UTC](https://forum.mautic.org/t/blank-email-template-while-rendering/24385 "2022-06-06T18:08:34Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.28 My Database type and version is: 7.4.28 Your problem My problem is: I have created an email template… But while previewing it on browser, i got a… --- ## [Contact replies detection not working (contact reply not being processed correctly)](https://forum.mautic.org/t/contact-replies-detection-not-working-contact-reply-not-being-processed-correctly/15682)
**Author:** [@process.env](https://forum.mautic.org/u/process.env)\ **Replies:** 6\ **Last updated:** [June 6, 2022, 10:40am UTC](https://forum.mautic.org/t/contact-replies-detection-not-working-contact-reply-not-being-processed-correctly/15682 "2022-06-06T10:40:15Z")
Your software My Mautic version is: I have 2 Mautic installations. One is version 2.16.2 and the other 3.0.1 My PHP version is: 7.1.32 for the first one and 7.2.27 for the other Your problem Contact replies are not b… --- ## [Default filter on History Tab (Contact Details Page)](https://forum.mautic.org/t/default-filter-on-history-tab-contact-details-page/24374)
**Author:** [@mugica](https://forum.mautic.org/u/mugica)\ **Replies:** 0\ **Last updated:** [June 6, 2022, 9:54am UTC](https://forum.mautic.org/t/default-filter-on-history-tab-contact-details-page/24374 "2022-06-06T09:54:21Z")
Hi! It’s possible to set a default filter on history tab (on contact details page)?. For example I would like to set “page hit” as default filter. THX!!! --- ## [Segment Filter Editing and Creation Issues](https://forum.mautic.org/t/segment-filter-editing-and-creation-issues/24371)
**Author:** [@johnhannawin](https://forum.mautic.org/u/johnhannawin)\ **Replies:** 2\ **Last updated:** [June 6, 2022, 8:14am UTC](https://forum.mautic.org/t/segment-filter-editing-and-creation-issues/24371 "2022-06-06T08:14:33Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.3 FPM/FastCGI My Database type and version is: mariadb 10.3.34 Your problem My problem is: The contact container on a segment page is not loading. It … --- ## [Issue with composer](https://forum.mautic.org/t/issue-with-composer/24366)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 2\ **Last updated:** [June 6, 2022, 7:30am UTC](https://forum.mautic.org/t/issue-with-composer/24366 "2022-06-06T07:30:57Z")
Your software My Mautic version is:4.3.1 My PHP version is:7.4.29 My Database type and version is:5.7.32 Your problem My problem is: Hi folks I’m trying to install composer using the guide on Mautic docs: but dur… --- ## [How can we use a custom domain for tracking opens & clicks in Mautic emails](https://forum.mautic.org/t/how-can-we-use-a-custom-domain-for-tracking-opens-clicks-in-mautic-emails/16333)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 2\ **Last updated:** [June 6, 2022, 6:52am UTC](https://forum.mautic.org/t/how-can-we-use-a-custom-domain-for-tracking-opens-clicks-in-mautic-emails/16333 "2022-06-06T06:52:35Z")
--- ## [Wordpress Membership integration, double opt-in, tag API](https://forum.mautic.org/t/wordpress-membership-integration-double-opt-in-tag-api/24332)
**Author:** [@francus](https://forum.mautic.org/u/francus)\ **Replies:** 3\ **Last updated:** [June 5, 2022, 10:24am UTC](https://forum.mautic.org/t/wordpress-membership-integration-double-opt-in-tag-api/24332 "2022-06-05T10:24:25Z")
Which is the best way to integrate a Membership Wordpress installation with Mautic? Most Membership plugins do not seem to have any option to connect and integrate information with Mautic. So I tried ARMember plugin th… --- ## [It is possible to use environment variables in 'local.php'?](https://forum.mautic.org/t/it-is-possible-to-use-environment-variables-in-local-php/24360)
**Author:** [@lopes80andre](https://forum.mautic.org/u/lopes80andre)\ **Replies:** 0\ **Last updated:** [June 3, 2022, 9:11pm UTC](https://forum.mautic.org/t/it-is-possible-to-use-environment-variables-in-local-php/24360 "2022-06-03T21:11:53Z")
Hi, I’m moving Mautic from one server to another one. I want to automate the process using Ansible. My question is about using environment variables in local.php, for example it is possible to do this? Using getenv(): … --- ## [Can't see the preference center builder slots](https://forum.mautic.org/t/cant-see-the-preference-center-builder-slots/22586)
**Author:** [@jiusim](https://forum.mautic.org/u/jiusim)\ **Replies:** 3\ **Last updated:** [June 3, 2022, 9:48am UTC](https://forum.mautic.org/t/cant-see-the-preference-center-builder-slots/22586 "2022-06-03T09:48:09Z")
Your software My Mautic version is: 4.12 My PHP version is: 7.4 CGI My Database type and version is: Mysql Your problem My problem is: I am trying to create the unsubscribe landing page, checking the page as a pref… --- ## [Help in a setup (I'm newbie to Mautic) =\> Link to external asset forcing to "bind to contact"](https://forum.mautic.org/t/help-in-a-setup-im-newbie-to-mautic-link-to-external-asset-forcing-to-bind-to-contact/24348)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 0\ **Last updated:** [June 3, 2022, 9:38am UTC](https://forum.mautic.org/t/help-in-a-setup-im-newbie-to-mautic-link-to-external-asset-forcing-to-bind-to-contact/24348 "2022-06-03T09:38:12Z")
My Mautic version is: 4 I’m newbie to mautic… So here’s my problem: We have an existing system where users register. This is a custom web and unbonund from any wordpress and any unbound from mautic. This has been run… --- ## [Saw announcement for 4.3 upgrade - composer update not upgrading it to 4.3 but still on 4.2](https://forum.mautic.org/t/saw-announcement-for-4-3-upgrade-composer-update-not-upgrading-it-to-4-3-but-still-on-4-2/24192)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 17\ **Last updated:** [June 2, 2022, 9:17pm UTC](https://forum.mautic.org/t/saw-announcement-for-4-3-upgrade-composer-update-not-upgrading-it-to-4-3-but-still-on-4-2/24192 "2022-06-02T21:17:12Z")
I saw a bell announcement about the 4.3.1 upgrade available since my Mautic is a composer installed, I opened up terminal and did a composer update and copied the htaccess to the web root. Emptied cache and browser cac… --- ## [Updating from 4.1.0 from 4.2.1 blew my mautic up](https://forum.mautic.org/t/updating-from-4-1-0-from-4-2-1-blew-my-mautic-up/23527)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 9\ **Last updated:** [June 2, 2022, 2:49pm UTC](https://forum.mautic.org/t/updating-from-4-1-0-from-4-2-1-blew-my-mautic-up/23527 "2022-06-02T14:49:44Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL v8.0 Updating/Installing Errors I am Updating Upgrading/installing via Web at first (didn’t work, never does), now I am… --- ## [Can't get past this database incompatibility. Need help](https://forum.mautic.org/t/cant-get-past-this-database-incompatibility-need-help/24297)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 1\ **Last updated:** [June 2, 2022, 2:48pm UTC](https://forum.mautic.org/t/cant-get-past-this-database-incompatibility-need-help/24297 "2022-06-02T14:48:08Z")
Your software v4.3.1 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version v8.0 Updating/Installing Errors I am: Updating Upgrading/installing via : Command Line These er… --- ## [Mautic Form Themes not available in new version](https://forum.mautic.org/t/mautic-form-themes-not-available-in-new-version/24327)
**Author:** [@precords](https://forum.mautic.org/u/precords)\ **Replies:** 0\ **Last updated:** [June 2, 2022, 7:56am UTC](https://forum.mautic.org/t/mautic-form-themes-not-available-in-new-version/24327 "2022-06-02T07:56:56Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 My Database type and version is: Maria 10.4 Your problem My problem is: After enabling grapejs and changing themes to allow the builder (adding “buil… --- ## [Put a Gap Period between Each Email](https://forum.mautic.org/t/put-a-gap-period-between-each-email/24324)
**Author:** [@learneermautic](https://forum.mautic.org/u/learneermautic)\ **Replies:** 1\ **Last updated:** [June 2, 2022, 5:26am UTC](https://forum.mautic.org/t/put-a-gap-period-between-each-email/24324 "2022-06-02T05:26:46Z")
I just starting Using MAutic Few Weeks , I’m Creating some Drip Campaigns for Cold outreach I wanted to know if there is any way to put a Put a gap period between Each email As an example I’m Contacting 100 Emails, I w… --- ## [Endless spinnnig save on form](https://forum.mautic.org/t/endless-spinnnig-save-on-form/24311)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 3\ **Last updated:** [June 1, 2022, 4:02pm UTC](https://forum.mautic.org/t/endless-spinnnig-save-on-form/24311 "2022-06-01T16:02:10Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 My Database type and version is: MySQL 5.+ Your problem My problem is: I created form and now I can no longer go back to edit and save it. The Save bu… --- ## [Create new segment filter 4.2-rc front end issue on filter](https://forum.mautic.org/t/create-new-segment-filter-4-2-rc-front-end-issue-on-filter/22785)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 10\ **Last updated:** [June 1, 2022, 2:14pm UTC](https://forum.mautic.org/t/create-new-segment-filter-4-2-rc-front-end-issue-on-filter/22785 "2022-06-01T14:14:23Z")
Your software My Mautic version is: 4.2-rc My PHP version is: 7.4 My Database type and version is: tidb Your problem My problem is: (see screenshot) After upgrading to try 4.2 rc, when i create a new segment, the … --- ## [Marketplace list is too short (mautic v4.2.2 or v4.3.1)](https://forum.mautic.org/t/marketplace-list-is-too-short-mautic-v4-2-2-or-v4-3-1/24304)
**Author:** [@remypulse](https://forum.mautic.org/u/remypulse)\ **Replies:** 3\ **Last updated:** [June 1, 2022, 1:31pm UTC](https://forum.mautic.org/t/marketplace-list-is-too-short-mautic-v4-2-2-or-v4-3-1/24304 "2022-06-01T13:31:58Z")
Your software mautic v4.2.2 or v4.3.1 My PHP version is : 7.4 I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Line These errors are showing in the installer : No err… [Previous page](https://forum.mautic.org/c/support/8.md?page=99) [Next page](https://forum.mautic.org/c/support/8.md?page=101)