# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=101 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 102 --- ## [Tags, segments or landing page the page loads and stays where it was v4.3.1](https://forum.mautic.org/t/tags-segments-or-landing-page-the-page-loads-and-stays-where-it-was-v4-3-1/24294)
**Author:** [@marcopalacio](https://forum.mautic.org/u/marcopalacio)\ **Replies:** 4\ **Last updated:** [June 1, 2022, 12:24pm UTC](https://forum.mautic.org/t/tags-segments-or-landing-page-the-page-loads-and-stays-where-it-was-v4-3-1/24294 "2022-06-01T12:24:50Z")
My Mautic version is: v4.3.1 My PHP version is: 7.4 My Database type and version is: mysql My problem is: when you try to enter tags, segments or landing page the page loads and stays where it was. If I try to open a… --- ## [Give user 5 points for opening email](https://forum.mautic.org/t/give-user-5-points-for-opening-email/24276)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 3\ **Last updated:** [June 1, 2022, 6:39am UTC](https://forum.mautic.org/t/give-user-5-points-for-opening-email/24276 "2022-06-01T06:39:48Z")
Hey Guys, I have created a action that add user 5 points when he open a mail. My idea is to give user 5 point for each mail he open. If he open the same mail twice or more i want it to still be 5 points. The way it w… --- ## [There is no table with name 'mautic\_ql.leads' in the schema. (Newbe)](https://forum.mautic.org/t/there-is-no-table-with-name-mautic-ql-leads-in-the-schema-newbe/24291)
**Author:** [@guggsdu](https://forum.mautic.org/u/guggsdu)\ **Replies:** 0\ **Last updated:** [May 31, 2022, 6:06pm UTC](https://forum.mautic.org/t/there-is-no-table-with-name-mautic-ql-leads-in-the-schema-newbe/24291 "2022-05-31T18:06:04Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.3 My Database type and version is: MariaDB 10.3.34 Your problem My problem is: I tried to send data via the Triggerdialog interface and got an error: … --- ## [After updating the mautic to latest 4 i cant login](https://forum.mautic.org/t/after-updating-the-mautic-to-latest-4-i-cant-login/24296)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [June 1, 2022, 4:34am UTC](https://forum.mautic.org/t/after-updating-the-mautic-to-latest-4-i-cant-login/24296 "2022-06-01T04:34:01Z")
When I open the browser url https://mautic.ddev.site it redirectls me here https://mautic.ddev.site/mautic/s/dashboard Why it tries to redirect me to /mautic…there is no folder there I get this error I'm sorry! I cou… --- ## [Dashboard error after updating to 4.3.1](https://forum.mautic.org/t/dashboard-error-after-updating-to-4-3-1/24244)
**Author:** [@rauljauregi](https://forum.mautic.org/u/rauljauregi)\ **Replies:** 26\ **Last updated:** [May 31, 2022, 5:11pm UTC](https://forum.mautic.org/t/dashboard-error-after-updating-to-4-3-1/24244 "2022-05-31T17:11:11Z")
I have similar issue, I updated to 4.3.1. and now the dashboad is unaccesible and got this page: All URL gives back the same message. I have removed cache and still keeps the same. No error logs on …var/logs --- ## [Are there ever going to be a CLI fix to be able to update Mautic via CLI composer?](https://forum.mautic.org/t/are-there-ever-going-to-be-a-cli-fix-to-be-able-to-update-mautic-via-cli-composer/24288)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 0\ **Last updated:** [May 31, 2022, 4:11pm UTC](https://forum.mautic.org/t/are-there-ever-going-to-be-a-cli-fix-to-be-able-to-update-mautic-via-cli-composer/24288 "2022-05-31T16:11:05Z")
I am showing that Mautic is being updated via CLI composer when there is a update available but it still telling me I am at version 4.2.2 yes I did clear cache and yes I did database update commands via CLI … it state d… --- ## [Email : Tracking URL causes 500 error](https://forum.mautic.org/t/email-tracking-url-causes-500-error/24078)
**Author:** [@ericf](https://forum.mautic.org/u/ericf)\ **Replies:** 3\ **Last updated:** [May 30, 2022, 2:18pm UTC](https://forum.mautic.org/t/email-tracking-url-causes-500-error/24078 "2022-05-30T14:18:38Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.29 Your problem I have a form with hidden fields (ressource\_id + ressource\_name), that are populated by a JS snippet. In the source code, fields are c… --- ## [Problems with failed web update](https://forum.mautic.org/t/problems-with-failed-web-update/24225)
**Author:** [@siteleas](https://forum.mautic.org/u/siteleas)\ **Replies:** 3\ **Last updated:** [May 31, 2022, 8:02am UTC](https://forum.mautic.org/t/problems-with-failed-web-update/24225 "2022-05-31T08:02:46Z")
I was attempting to migrate from mautic 3.x to mautic 4.x using the update in the web console. That didn’t complete. So I dropped down and performed the steps outlined here - Mautic update failed - how to recover | Mauti… --- ## [How to run these commands in CLI?](https://forum.mautic.org/t/how-to-run-these-commands-in-cli/24278)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [May 30, 2022, 3:28pm UTC](https://forum.mautic.org/t/how-to-run-these-commands-in-cli/24278 "2022-05-30T15:28:19Z")
I am on windows, I use gitbash Run the following commands to update your database with any changes from the release: bin/console cache:clear bin/console mautic:update:apply --finish bin/console doctrine:migration:migr… --- ## [Content of folder "Contact replies" not stored when settings are saved](https://forum.mautic.org/t/content-of-folder-contact-replies-not-stored-when-settings-are-saved/24277)
**Author:** [@geussn](https://forum.mautic.org/u/geussn)\ **Replies:** 0\ **Last updated:** [May 30, 2022, 12:46pm UTC](https://forum.mautic.org/t/content-of-folder-contact-replies-not-stored-when-settings-are-saved/24277 "2022-05-30T12:46:28Z")
My software My Mautic version is: 4.2.2 My PHP version is: ??? My Database type and version is: ??? My problem My problem is: Dear forum, I am using “Mautic Cloud Hosting” from hartmut.io, that means they are prov… --- ## [Apparently tethering to an AT&T iPhone doesn't work with new mautic emails (Was: Update to 4.3.1 No longer allows Channel Email's to be created nor edited)](https://forum.mautic.org/t/apparently-tethering-to-an-at-t-iphone-doesnt-work-with-new-mautic-emails-was-update-to-4-3-1-no-longer-allows-channel-emails-to-be-created-nor-edited/24262)
**Author:** [@psalz](https://forum.mautic.org/u/psalz)\ **Replies:** 4\ **Last updated:** [May 30, 2022, 10:14am UTC](https://forum.mautic.org/t/apparently-tethering-to-an-at-t-iphone-doesnt-work-with-new-mautic-emails-was-update-to-4-3-1-no-longer-allows-channel-emails-to-be-created-nor-edited/24262 "2022-05-30T10:14:32Z")
Your software PHP 7.4.27 MariaDB version 10.3 Updating/Installing Errors \*I am Updating \*Upgrading/installing via Command Line These errors are showing in the installer : No errors These errors are showing in the… --- ## [I can't customize the preference center slots](https://forum.mautic.org/t/i-cant-customize-the-preference-center-slots/24051)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 1\ **Last updated:** [May 30, 2022, 8:21am UTC](https://forum.mautic.org/t/i-cant-customize-the-preference-center-slots/24051 "2022-05-30T08:21:06Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 7.4.29 My Database type and version is: 10.6.7-MariaDB-1:10.6.7+maria~bionic Your problem My problem is: I can’t find the preference center slots in Lan… --- ## [How to generate a URL for the preferences center page to use outside of Mautic?](https://forum.mautic.org/t/how-to-generate-a-url-for-the-preferences-center-page-to-use-outside-of-mautic/24273)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 0\ **Last updated:** [May 30, 2022, 7:53am UTC](https://forum.mautic.org/t/how-to-generate-a-url-for-the-preferences-center-page-to-use-outside-of-mautic/24273 "2022-05-30T07:53:56Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 7.4.29 My Database type and version is: 10.6.7-MariaDB-1:10.6.7+maria~bionic Your problem My problem is: How to generate a link to the Preferences cente… --- ## [Removing old plugins - Correct way - upgrading to 4.3 with legacy conflicts](https://forum.mautic.org/t/removing-old-plugins-correct-way-upgrading-to-4-3-with-legacy-conflicts/24263)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 1\ **Last updated:** [May 30, 2022, 4:47am UTC](https://forum.mautic.org/t/removing-old-plugins-correct-way-upgrading-to-4-3-with-legacy-conflicts/24263 "2022-05-30T04:47:36Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 What is the best method for cleaning up old plugins from mautic? With 4.3 we had a heap of plugin conflicts and I am just not using them. Specifically… --- ## [I get error in local dev after upgrading mautic](https://forum.mautic.org/t/i-get-error-in-local-dev-after-upgrading-mautic/24268)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [May 30, 2022, 4:14am UTC](https://forum.mautic.org/t/i-get-error-in-local-dev-after-upgrading-mautic/24268 "2022-05-30T04:14:07Z")
Your software My Mautic version is: latest My PHP version is: 7.2 My Database type and version is: Your problem My problem is: I cant login I used composer to update the mautic, now I am stuck at error page… Thes… --- ## [Timezone: how to set up?](https://forum.mautic.org/t/timezone-how-to-set-up/24246)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 1\ **Last updated:** [May 29, 2022, 4:54pm UTC](https://forum.mautic.org/t/timezone-how-to-set-up/24246 "2022-05-29T16:54:30Z")
Hello, I have Mautic 4.2.2 How to change timezone? Scheduled emails is not according my timezone (Madrid). I don’t find where. --- ## [As usual, upgrade (to 4.2.2 this time) effed up my installation](https://forum.mautic.org/t/as-usual-upgrade-to-4-2-2-this-time-effed-up-my-installation/24106)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 12\ **Last updated:** [May 28, 2022, 4:03pm UTC](https://forum.mautic.org/t/as-usual-upgrade-to-4-2-2-this-time-effed-up-my-installation/24106 "2022-05-28T16:03:01Z")
Your software My PHP version is : 7.4.29 My MySQL/MariaDB version is (delete as applicable): 10.3.34-MariaDB, pdo\_mysql Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/install… --- ## [Mails stuck on pending](https://forum.mautic.org/t/mails-stuck-on-pending/24250)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 1\ **Last updated:** [May 28, 2022, 1:24am UTC](https://forum.mautic.org/t/mails-stuck-on-pending/24250 "2022-05-28T01:24:45Z")
Your software My Mautic version is: 4,2,2 My PHP version is: 7,4 My Database type and version is: Your problem My problem is: Emails programmed or scheduled stuck on pending: Steps I have tried to fix the probl… --- ## [Can Mautic remember how long ago a specific contact received a specific e-mail?](https://forum.mautic.org/t/can-mautic-remember-how-long-ago-a-specific-contact-received-a-specific-e-mail/24242)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 2\ **Last updated:** [May 28, 2022, 12:50am UTC](https://forum.mautic.org/t/can-mautic-remember-how-long-ago-a-specific-contact-received-a-specific-e-mail/24242 "2022-05-28T00:50:53Z")
My Mautic version is: v4.2.2 My question is: Hi, is there a way to make Mautic remember how long ago a specific contact received a specific e-mail? Do you have to create a custom field in the contact for that (and ha… --- ## [Trying to move to composer, still getting PHP errors](https://forum.mautic.org/t/trying-to-move-to-composer-still-getting-php-errors/24173)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 12\ **Last updated:** [May 27, 2022, 7:35pm UTC](https://forum.mautic.org/t/trying-to-move-to-composer-still-getting-php-errors/24173 "2022-05-27T19:35:21Z")
Following the instructions to move to composer (not happy about this move as I am completely lost). ran the command composer create-project mautic/recommended-project:^4 Mautic-new --no-interaction After a few secon… --- ## [Error 500 when I create a new user](https://forum.mautic.org/t/error-500-when-i-create-a-new-user/24249)
**Author:** [@mautic\_evolok](https://forum.mautic.org/u/mautic_evolok)\ **Replies:** 0\ **Last updated:** [May 27, 2022, 6:11pm UTC](https://forum.mautic.org/t/error-500-when-i-create-a-new-user/24249 "2022-05-27T18:11:17Z")
Hello guys, Im trying to do this simple POST: curl --location --request POST 'https://mautic.prensa.com/api/contacts/new' \\ --header 'Authorization: Basic token' \\ --header 'Content-Type: application/json' \\ --data-raw… --- ## [How granular can you set how often a contact receives an e-mail through Mautic?](https://forum.mautic.org/t/how-granular-can-you-set-how-often-a-contact-receives-an-e-mail-through-mautic/24243)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 1\ **Last updated:** [May 27, 2022, 11:16am UTC](https://forum.mautic.org/t/how-granular-can-you-set-how-often-a-contact-receives-an-e-mail-through-mautic/24243 "2022-05-27T11:16:09Z")
My Mautic version is: v4.2.2. My question is: How granular can you set how often a contact receives an e-mail through Mautic? I know about the global setting and the corresponding setting in the contact. But can I als… --- ## [Error after upgrading to 4.2 clearing cache fails and error: Unknown column last\_built\_date in field list](https://forum.mautic.org/t/error-after-upgrading-to-4-2-clearing-cache-fails-and-error-unknown-column-last-built-date-in-field-list/22866)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 16\ **Last updated:** [March 7, 2022, 9:58am UTC](https://forum.mautic.org/t/error-after-upgrading-to-4-2-clearing-cache-fails-and-error-unknown-column-last-built-date-in-field-list/22866 "2022-03-07T09:58:16Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version MySQL 5 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (dele… --- ## [Mautic and Pluggin Wordpress WebinarPress Pro](https://forum.mautic.org/t/mautic-and-pluggin-wordpress-webinarpress-pro/24205)
**Author:** [@paolosn](https://forum.mautic.org/u/paolosn)\ **Replies:** 2\ **Last updated:** [May 26, 2022, 8:56am UTC](https://forum.mautic.org/t/mautic-and-pluggin-wordpress-webinarpress-pro/24205 "2022-05-26T08:56:09Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: These errors are showing in the log: Steps I have tried to fix the problem: Hi guys, I wanted to… --- ## [Upgrade Extraction Process](https://forum.mautic.org/t/upgrade-extraction-process/24222)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 1\ **Last updated:** [May 26, 2022, 5:21am UTC](https://forum.mautic.org/t/upgrade-extraction-process/24222 "2022-05-26T05:21:42Z")
Your software My Mautic version is: V3.1.2 My PHP version is: 7.3.27 My Database type and version is: mysqlnd 5.1.12-dev Your problem My problem is: Is there an extraction process for Mautic v3.x (DB, assets, etc.) … --- ## [Emails are not being sent](https://forum.mautic.org/t/emails-are-not-being-sent/24210)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 6\ **Last updated:** [May 25, 2022, 11:16pm UTC](https://forum.mautic.org/t/emails-are-not-being-sent/24210 "2022-05-25T23:16:03Z")
Hello, I don’t know what I am doing wrong: cronjobs are ok and activated, email tests are ok, but any email are being sent. But on on contacts, appear all campaign activity but email sent no, even scheduled. --- ## [Form "require validation" seems to break the layouts](https://forum.mautic.org/t/form-require-validation-seems-to-break-the-layouts/24221)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 0\ **Last updated:** [May 25, 2022, 9:20pm UTC](https://forum.mautic.org/t/form-require-validation-seems-to-break-the-layouts/24221 "2022-05-25T21:20:22Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4 My Database type and version is: Mysql 8.0 Your problem My problem is: Go to test form which was created within Mautic and loaded via javascript htt… --- ## [Installing referrals bundle mautic 4.3.1](https://forum.mautic.org/t/installing-referrals-bundle-mautic-4-3-1/24220)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 0\ **Last updated:** [May 25, 2022, 6:33pm UTC](https://forum.mautic.org/t/installing-referrals-bundle-mautic-4-3-1/24220 "2022-05-25T18:33:43Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.3 My Database type and version is: Mariadb 10.3 Your problem My problem is: Doing a fresh mautic composer install on new server. Everything works fine… --- ## [Responsive Landing Pages - How To?](https://forum.mautic.org/t/responsive-landing-pages-how-to/13606)
**Author:** [@Les](https://forum.mautic.org/u/Les)\ **Replies:** 1\ **Last updated:** [May 25, 2022, 5:29pm UTC](https://forum.mautic.org/t/responsive-landing-pages-how-to/13606 "2022-05-25T17:29:02Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.3.15 Your problem My problem is: When I embed an image in a landing page, it’s not responsive. I’m using the Oxygen template. These errors are showing … --- ## [Edit text in form](https://forum.mautic.org/t/edit-text-in-form/21051)
**Author:** [@mostafarawash](https://forum.mautic.org/u/mostafarawash)\ **Replies:** 1\ **Last updated:** [May 25, 2022, 4:56pm UTC](https://forum.mautic.org/t/edit-text-in-form/21051 "2022-05-25T16:56:51Z")
My software My Mautic version is: 4 My problem My problem is: I want to add text Next to each social icon in my form , and I use basic theme , and I the HTML code from mautic to my site using automatic via JS Example… [Previous page](https://forum.mautic.org/c/support/8.md?page=100) [Next page](https://forum.mautic.org/c/support/8.md?page=102)