# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=102 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 103 --- ## [Segment mails Site-URL using {webview\_url} and {tracking\_pixel}](https://forum.mautic.org/t/segment-mails-site-url-using-webview-url-and-tracking-pixel/23612)
**Author:** [@Milenco](https://forum.mautic.org/u/Milenco)\ **Replies:** 4\ **Last updated:** [May 25, 2022, 7:42am UTC](https://forum.mautic.org/t/segment-mails-site-url-using-webview-url-and-tracking-pixel/23612 "2022-05-25T07:42:08Z")
Your software Server: Linux xxx 5.10.0-13-amd64 #1 SMP Debian 5.10.106-1 (2022-03-17) x86\_64 My Mautic version is: 4.2.1 (upgraded from 4.0.x) My PHP version is: 7.4.28 My Database type and version is: 10.5.15-MariaD… --- ## [Is there a way to keep the databse size smaller?](https://forum.mautic.org/t/is-there-a-way-to-keep-the-databse-size-smaller/24171)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 7\ **Last updated:** [May 23, 2022, 4:19pm UTC](https://forum.mautic.org/t/is-there-a-way-to-keep-the-databse-size-smaller/24171 "2022-05-23T16:19:13Z")
Hey there, I have mautic running for about a month and it seems like the database size is over 100mb so far which mean it will be over 1gb really fast and in few years it will be way to big and hard to handle. Is there… --- ## [Some Issues with 4.3.1](https://forum.mautic.org/t/some-issues-with-4-3-1/24189)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [May 23, 2022, 3:47pm UTC](https://forum.mautic.org/t/some-issues-with-4-3-1/24189 "2022-05-23T15:47:51Z")
We just installed 4.3.1 and were so excited to see some of the changes. We have encountered the following: You cannot create a landing page and email builder in code mode. The builder item is greyed out. There is no … --- ## [MySQL error upgrading to 4.2](https://forum.mautic.org/t/mysql-error-upgrading-to-4-2/22867)
**Author:** [@cwmarketing](https://forum.mautic.org/u/cwmarketing)\ **Replies:** 23\ **Last updated:** [May 23, 2022, 1:47pm UTC](https://forum.mautic.org/t/mysql-error-upgrading-to-4-2/22867 "2022-05-23T13:47:33Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): Ver 15.1 Distrib 10.3.32-MariaDB Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (… --- ## [Social Login with Wordpress](https://forum.mautic.org/t/social-login-with-wordpress/9989)
**Author:** [@Pille](https://forum.mautic.org/u/Pille)\ **Replies:** 8\ **Last updated:** [May 23, 2022, 1:27am UTC](https://forum.mautic.org/t/social-login-with-wordpress/9989 "2022-05-23T01:27:21Z")
Hello There, searched already, but did not find a solution. Setup is: WP Blog with WP Mautic installed at “domain.com”, Mautic (2.11) installed at “m.domain.com”. Facebook Plugin successfully integrated in Mautic (A… --- ## [Can not find mautic v4.0](https://forum.mautic.org/t/can-not-find-mautic-v4-0/23331)
**Author:** [@aulona](https://forum.mautic.org/u/aulona)\ **Replies:** 2\ **Last updated:** [May 23, 2022, 12:38am UTC](https://forum.mautic.org/t/can-not-find-mautic-v4-0/23331 "2022-05-23T00:38:18Z")
Your software: Mautic v 3.3.5 My PHP version is : 7.3.31-1 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version: 10.3.31-MariaDB-0+deb10u1 Debian 10 Updating/Installing Errors: Great! You are runn… --- ## [Mautic upgrade error from 3.0.2 to 3.1.0](https://forum.mautic.org/t/mautic-upgrade-error-from-3-0-2-to-3-1-0/24184)
**Author:** [@rehansaleem](https://forum.mautic.org/u/rehansaleem)\ **Replies:** 0\ **Last updated:** [May 22, 2022, 8:30pm UTC](https://forum.mautic.org/t/mautic-upgrade-error-from-3-0-2-to-3-1-0/24184 "2022-05-22T20:30:24Z")
Hello, Having trouble upgrading mautic from 3.0.2 to 3.1.0 and system is showing the following error when i upgrade the database schema. Your software My Mautic version is: 3.0.2 My PHP version is: 7.3 My Database t… --- ## [IP lookup whois setup](https://forum.mautic.org/t/ip-lookup-whois-setup/21062)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 2\ **Last updated:** [May 22, 2022, 2:22pm UTC](https://forum.mautic.org/t/ip-lookup-whois-setup/21062 "2022-05-22T14:22:38Z")
Your software My Mautic version is: 4 My PHP version is: 7.4 My Database type and version is: MySQL Your problem Miscellaneous Settings is configured with default MaxMind GeoLite2 City Download and Auth code. Contac… --- ## [Getting Errors on Installing Stomp-php in Mautic 3.2.5](https://forum.mautic.org/t/getting-errors-on-installing-stomp-php-in-mautic-3-2-5/24179)
**Author:** [@m0b33n2hah](https://forum.mautic.org/u/m0b33n2hah)\ **Replies:** 0\ **Last updated:** [May 21, 2022, 7:56pm UTC](https://forum.mautic.org/t/getting-errors-on-installing-stomp-php-in-mautic-3-2-5/24179 "2022-05-21T19:56:42Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.3.32 My Database type and version are: MySQLi Your problem On installing stomp-php in vendors via yum command giving out of memory error. Screenshot … --- ## [Interface Unsubscribe Checkbox](https://forum.mautic.org/t/interface-unsubscribe-checkbox/24169)
**Author:** [@gordenzahn](https://forum.mautic.org/u/gordenzahn)\ **Replies:** 1\ **Last updated:** [May 20, 2022, 6:05pm UTC](https://forum.mautic.org/t/interface-unsubscribe-checkbox/24169 "2022-05-20T18:05:44Z")
Your software My Mautic version is: 4.2.0 My Database type and version is: Maria DB Your problem My problem is: I Cant find and Checkbox or something like that to unsubscribe a User/Customer manually. Is there a Wor… --- ## [Strange SQL Error when trying to create new custom field](https://forum.mautic.org/t/strange-sql-error-when-trying-to-create-new-custom-field/22135)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [May 20, 2022, 9:15am UTC](https://forum.mautic.org/t/strange-sql-error-when-trying-to-create-new-custom-field/22135 "2022-05-20T09:15:28Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 My Database type and version is: mariadb 10.3 Your problem My problem is: I am unable to create new custom fields, I know one issue is it is telling … --- ## [Eliminating crons in favour of pub/sub (amqp, rabbit, etc.)](https://forum.mautic.org/t/eliminating-crons-in-favour-of-pub-sub-amqp-rabbit-etc/24161)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 1\ **Last updated:** [May 20, 2022, 8:47am UTC](https://forum.mautic.org/t/eliminating-crons-in-favour-of-pub-sub-amqp-rabbit-etc/24161 "2022-05-20T08:47:37Z")
My Mautic version is: 4 Since the last few years, software architectects have been promoting “queues” instead of “crons” to decouple long-lived-processes from short-lived-processes. This is also true for sending emails… --- ## [Segment filter tag = empty seems not to be working](https://forum.mautic.org/t/segment-filter-tag-empty-seems-not-to-be-working/24163)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 1\ **Last updated:** [May 19, 2022, 8:47pm UTC](https://forum.mautic.org/t/segment-filter-tag-empty-seems-not-to-be-working/24163 "2022-05-19T20:47:09Z")
Reported on github Unless I am doing something wrong or missing a step somewhere. Please advise --- ## [Change timeout in "email not open" automation](https://forum.mautic.org/t/change-timeout-in-email-not-open-automation/24101)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 4\ **Last updated:** [May 19, 2022, 5:50pm UTC](https://forum.mautic.org/t/change-timeout-in-email-not-open-automation/24101 "2022-05-19T17:50:49Z")
How can I change the “timeout” by which an email is considered “not open”? For testing and eucational purposes I want that when an email is sent, if open within, say, 1 or 2 minutes it’s considered “open”. But after 3 m… --- ## [Trigger\_date for conditions not working](https://forum.mautic.org/t/trigger-date-for-conditions-not-working/24160)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 0\ **Last updated:** [May 19, 2022, 5:34pm UTC](https://forum.mautic.org/t/trigger-date-for-conditions-not-working/24160 "2022-05-19T17:34:06Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4 My Database type and version is: Your problem i have a campaign (pictured below). When i start it, the ‘needs warmup’ seems to immediately evaluate, ev… --- ## [Start to installer Setup issue](https://forum.mautic.org/t/start-to-installer-setup-issue/24066)
**Author:** [@samfalke](https://forum.mautic.org/u/samfalke)\ **Replies:** 1\ **Last updated:** [May 19, 2022, 7:01am UTC](https://forum.mautic.org/t/start-to-installer-setup-issue/24066 "2022-05-19T07:01:01Z")
Your software Mautic 4.2.2 My PHP version is :7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7 Installing Errors I have a problem with installing Mautic 4.2.2. Mautic cannot be reached. Error messag… --- ## [Segment mail does not use site\_url for link replacing and tracking](https://forum.mautic.org/t/segment-mail-does-not-use-site-url-for-link-replacing-and-tracking/19608)
**Author:** [@tpapaj](https://forum.mautic.org/u/tpapaj)\ **Replies:** 9\ **Last updated:** [May 19, 2022, 6:07am UTC](https://forum.mautic.org/t/segment-mail-does-not-use-site-url-for-link-replacing-and-tracking/19608 "2022-05-19T06:07:27Z")
Your software My Mautic version is: 3.2.4 My PHP version is: docker base image php:7.3-apache My Database type and version is: MariaDB Your problem Hello, because I did not get any reply on github I would like to as… --- ## [When trying to upgrade to 4.2.2 only shows 4.3.0-beta](https://forum.mautic.org/t/when-trying-to-upgrade-to-4-2-2-only-shows-4-3-0-beta/24150)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 2\ **Last updated:** [May 18, 2022, 9:20pm UTC](https://forum.mautic.org/t/when-trying-to-upgrade-to-4-2-2-only-shows-4-3-0-beta/24150 "2022-05-18T21:20:43Z")
Running Mautic 4.2.1 wanting to upgarde to 4.2.2. Command-line is saying only 4.3.0-beta is available. $ console mautic:update:find Version 4.3.0-beta of Mautic is available for download. Please visit https://github.co… --- ## [CLI update command prompts for version 4.3.0-Beta, despite update\_stability being set to 'stable'](https://forum.mautic.org/t/cli-update-command-prompts-for-version-4-3-0-beta-despite-update-stability-being-set-to-stable/24148)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 1\ **Last updated:** [May 18, 2022, 9:14pm UTC](https://forum.mautic.org/t/cli-update-command-prompts-for-version-4-3-0-beta-despite-update-stability-being-set-to-stable/24148 "2022-05-18T21:14:33Z")
Your software My Mautic version is: 4.2.2. My PHP version is: 7.4 My Database type and version is: MariaDB 10 Your problem My problem is: When running the CLI command mautic:update:find in my production environment… --- ## [Can Mautic read emails in my inbox?](https://forum.mautic.org/t/can-mautic-read-emails-in-my-inbox/24149)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 0\ **Last updated:** [May 18, 2022, 8:06pm UTC](https://forum.mautic.org/t/can-mautic-read-emails-in-my-inbox/24149 "2022-05-18T20:06:53Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.27 My Database type and version is: 5.7.37-0ubuntu0.18.04.1 / mysql Your problem My problem is: I have emails in my inbox being marked read. I have u… --- ## [SMS broadcast sending duplicate sms](https://forum.mautic.org/t/sms-broadcast-sending-duplicate-sms/24142)
**Author:** [@vinboxadmin](https://forum.mautic.org/u/vinboxadmin)\ **Replies:** 4\ **Last updated:** [May 18, 2022, 4:18pm UTC](https://forum.mautic.org/t/sms-broadcast-sending-duplicate-sms/24142 "2022-05-18T16:18:49Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4 My Database type and version is: mariadb Your problem My problem is: We send around 1 million sms per day. When we send it using regular (Not schedule… --- ## [Facebook lead integration with mautic using mautic facebook plugin](https://forum.mautic.org/t/facebook-lead-integration-with-mautic-using-mautic-facebook-plugin/24120)
**Author:** [@raviraj](https://forum.mautic.org/u/raviraj)\ **Replies:** 3\ **Last updated:** [May 18, 2022, 2:28pm UTC](https://forum.mautic.org/t/facebook-lead-integration-with-mautic-using-mautic-facebook-plugin/24120 "2022-05-18T14:28:43Z")
Your software My Mautic version is: 3.2.0 My PHP version is: 7.4 My Database type and version is: MySql 5.7 Your problem My problem is: Is that possible to integrate facebook lead with mautic using facebook plugins … --- ## [SMS Plugin - Twilio Bugs :) - Slow, Duplicate SMS being triggered, Campaigns rerunning SMS, Scheduled SMS not rerunning after pause, Deactivate not working, URL Minification doesnt support url utm parameters](https://forum.mautic.org/t/sms-plugin-twilio-bugs-slow-duplicate-sms-being-triggered-campaigns-rerunning-sms-scheduled-sms-not-rerunning-after-pause-deactivate-not-working-url-minification-doesnt-support-url-utm-parameters/19106)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 1\ **Last updated:** [May 18, 2022, 12:55pm UTC](https://forum.mautic.org/t/sms-plugin-twilio-bugs-slow-duplicate-sms-being-triggered-campaigns-rerunning-sms-scheduled-sms-not-rerunning-after-pause-deactivate-not-working-url-minification-doesnt-support-url-utm-parameters/19106 "2022-05-18T12:55:04Z")
Your software My Mautic version is: 3.2 My PHP version is: 7.3 My Database type and version is: Mysql Your problem My problem is: More SMS painful fun / learning Question 1 Is there a way to speed up SMS sending?… --- ## [Campaign Email sent 100% actually but why Mautic shows 100% Failed Percent](https://forum.mautic.org/t/campaign-email-sent-100-actually-but-why-mautic-shows-100-failed-percent/24127)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 5\ **Last updated:** [May 18, 2022, 11:22am UTC](https://forum.mautic.org/t/campaign-email-sent-100-actually-but-why-mautic-shows-100-failed-percent/24127 "2022-05-18T11:22:58Z")
My Mautic version is: 4.2.2 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 How should email be handled?–\>Immediately Default Frequency Rule–\>Do not send me more than–\>100 per day. CronJob as bel… --- ## [Missing Contacts in Segment](https://forum.mautic.org/t/missing-contacts-in-segment/24134)
**Author:** [@mtztn](https://forum.mautic.org/u/mtztn)\ **Replies:** 1\ **Last updated:** [May 18, 2022, 7:28am UTC](https://forum.mautic.org/t/missing-contacts-in-segment/24134 "2022-05-18T07:28:02Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 7.4.3 Your problem My problem is: I tried importing ~15k contacts in a segment but it only shows that there are only 5k+ contacts imported to that segment… --- ## [Category Variable?](https://forum.mautic.org/t/category-variable/21953)
**Author:** [@nydamon](https://forum.mautic.org/u/nydamon)\ **Replies:** 1\ **Last updated:** [May 17, 2022, 9:58pm UTC](https://forum.mautic.org/t/category-variable/21953 "2022-05-17T21:58:30Z")
My Mautic version is: v3.2.1 My PHP version is: 7.3.25 My Database type and version is: My problem is: i am testing passing categories (sendgrid) via headers in emails. does anyone know if there is a mautic category… --- ## [Check if user set as do not contact on a campaign?](https://forum.mautic.org/t/check-if-user-set-as-do-not-contact-on-a-campaign/24107)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 4\ **Last updated:** [May 17, 2022, 5:13pm UTC](https://forum.mautic.org/t/check-if-user-set-as-do-not-contact-on-a-campaign/24107 "2022-05-17T17:13:57Z")
Hey, I have a contact form on my site that trigger a campaign when someone contact me. When the campaign i am sending a message to the user saying i got his message. The problem is if the user unsubscribe from the con… --- ## [Error PHP Notice: fwrite(): send of 30 bytes failed with errno=32](https://forum.mautic.org/t/error-php-notice-fwrite-send-of-30-bytes-failed-with-errno-32/24124)
**Author:** [@thyagocoan](https://forum.mautic.org/u/thyagocoan)\ **Replies:** 0\ **Last updated:** [May 17, 2022, 12:17pm UTC](https://forum.mautic.org/t/error-php-notice-fwrite-send-of-30-bytes-failed-with-errno-32/24124 "2022-05-17T12:17:53Z")
Your software My Mautic version is: 4.2.2 My PHP version is: PHP Version 7.4.29 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: After run mautic:campaigns:trigger, th… --- ## [Prepopulating mautic form with variables from URL](https://forum.mautic.org/t/prepopulating-mautic-form-with-variables-from-url/21317)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 8\ **Last updated:** [May 17, 2022, 8:59am UTC](https://forum.mautic.org/t/prepopulating-mautic-form-with-variables-from-url/21317 "2022-05-17T08:59:40Z")
Hi All I would like to know if there are any guides and or suggestions to prepopulate a mautic form which is embedded on a website. I have seen numerous ways to do this, including php, javascript etc I am looking for … --- ## [Push to Live on Mautic 2.16 to 4.2 from staging copy of Mautic 4.2 has completed but the page showed site is offline](https://forum.mautic.org/t/push-to-live-on-mautic-2-16-to-4-2-from-staging-copy-of-mautic-4-2-has-completed-but-the-page-showed-site-is-offline/24115)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 0\ **Last updated:** [May 17, 2022, 1:25am UTC](https://forum.mautic.org/t/push-to-live-on-mautic-2-16-to-4-2-from-staging-copy-of-mautic-4-2-has-completed-but-the-page-showed-site-is-offline/24115 "2022-05-17T01:25:02Z")
Your software My PHP version is : 7.4 My MySQL version is: 5.7.37-cll-lve Updating/Installing Errors I am: Updating Upgrading via : Command Line \*These errors are showing in the Mautic log: \[17-May-2022 03:11:50 U… [Previous page](https://forum.mautic.org/c/support/8.md?page=101) [Next page](https://forum.mautic.org/c/support/8.md?page=103)