# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=103 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 104 --- ## [Forms not redirecting and forms eternally showing "Waiting" as button text. Contacts ARE created](https://forum.mautic.org/t/forms-not-redirecting-and-forms-eternally-showing-waiting-as-button-text-contacts-are-created/24114)
**Author:** [@Prue](https://forum.mautic.org/u/Prue)\ **Replies:** 0\ **Last updated:** [May 17, 2022, 12:04am UTC](https://forum.mautic.org/t/forms-not-redirecting-and-forms-eternally-showing-waiting-as-button-text-contacts-are-created/24114 "2022-05-17T00:04:26Z")
Your software My Mautic version is: v4.0.1 My PHP version is: 7.4 My Database type and version is: mysql Ver 15.1 Distrib 10.3.27-MariaDB, for Linux (x86\_64) using readline 5.1 Your problem My problem is: Forms not … --- ## [How to swap images in a template when creating an email using API?](https://forum.mautic.org/t/how-to-swap-images-in-a-template-when-creating-an-email-using-api/17378)
**Author:** [@MilesThatch](https://forum.mautic.org/u/MilesThatch)\ **Replies:** 1\ **Last updated:** [May 16, 2022, 6:53pm UTC](https://forum.mautic.org/t/how-to-swap-images-in-a-template-when-creating-an-email-using-api/17378 "2022-05-16T18:53:07Z")
Your software My Mautic version is: 3.2.1 Your problem My problem is: When creating an email using API, how can I swap an image of a template / theme? Good day everyone. We have an entertainment video based site and … --- ## [URGENT: Upgrade to 4.2.1 \> Error viewing contact details](https://forum.mautic.org/t/urgent-upgrade-to-4-2-1-error-viewing-contact-details/23637)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 7\ **Last updated:** [May 16, 2022, 6:13pm UTC](https://forum.mautic.org/t/urgent-upgrade-to-4-2-1-error-viewing-contact-details/23637 "2022-05-16T18:13:36Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is:10.2.43-MariaDB Your problem My problem is: After upgrading to 4.2.1 I can’t view contact details These errors … --- ## [How to sent yourself an email after a user form validation?](https://forum.mautic.org/t/how-to-sent-yourself-an-email-after-a-user-form-validation/23875)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 5\ **Last updated:** [May 16, 2022, 2:48pm UTC](https://forum.mautic.org/t/how-to-sent-yourself-an-email-after-a-user-form-validation/23875 "2022-05-16T14:48:33Z")
Hi ! My version :neutral\_face: Mautic v4.0.1,# PHP Version 7.4.19, Database info 10.5.15-MariaDB-log The other day I did a trial with one form, it sent me an email, the setup are like this : I did the same with an… --- ## [What this log means?](https://forum.mautic.org/t/what-this-log-means/20344)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 1\ **Last updated:** [May 16, 2022, 1:58pm UTC](https://forum.mautic.org/t/what-this-log-means/20344 "2022-05-16T13:58:58Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: I don’t understand what this log means. but it says CRITICAL. how to solve this? is it sa… --- ## [SES Bounces not working](https://forum.mautic.org/t/ses-bounces-not-working/3482)
**Author:** [@michaelbdana](https://forum.mautic.org/u/michaelbdana)\ **Replies:** 19\ **Last updated:** [May 16, 2022, 4:51am UTC](https://forum.mautic.org/t/ses-bounces-not-working/3482 "2022-05-16T04:51:02Z")
I have SES and SNS configured. Bounce cron job is running and mailbox is setup. If I send and email from Mautic to the SES test email account (bounce@simulator.amazonses.com) the bounce notification hits my mailbox … --- ## [Form: Setting a variable-length array of fields](https://forum.mautic.org/t/form-setting-a-variable-length-array-of-fields/24097)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 0\ **Last updated:** [May 14, 2022, 3:07pm UTC](https://forum.mautic.org/t/form-setting-a-variable-length-array-of-fields/24097 "2022-05-14T15:07:59Z")
Mautic version: 4 I want to ask this information in a form: Number of invitees you are willing to bring to an event Your data: Name, Lastname, email, phone, age Invitee’s data: FOR EACH invitee: Name, and if they are … --- ## [Always long running queries against email\_stats (5+ hours)](https://forum.mautic.org/t/always-long-running-queries-against-email-stats-5-hours/23898)
**Author:** [@ttpearso](https://forum.mautic.org/u/ttpearso)\ **Replies:** 10\ **Last updated:** [May 13, 2022, 9:05pm UTC](https://forum.mautic.org/t/always-long-running-queries-against-email-stats-5-hours/23898 "2022-05-13T21:05:13Z")
My Mautic version is: 4.2.0 My PHP version is: 7.4 My Database type and version is: MySQL 5.7 (percona) My problem is: We’ve been running Mautic for about 4 or 5 years now, and there’s always at least 1, multi-hour, … --- ## [Not getting any results from social monitoring (twitter)](https://forum.mautic.org/t/not-getting-any-results-from-social-monitoring-twitter/24091)
**Author:** [@gabisan](https://forum.mautic.org/u/gabisan)\ **Replies:** 0\ **Last updated:** [May 13, 2022, 5:18pm UTC](https://forum.mautic.org/t/not-getting-any-results-from-social-monitoring-twitter/24091 "2022-05-13T17:18:03Z")
Hi, I am having an issue with twitter. My social monitoring Cron Job is running and I connected and created the twitter app but I am still not getting any contact. Would you be able to help? --- ## [How do i authorize with PIN in twitter?](https://forum.mautic.org/t/how-do-i-authorize-with-pin-in-twitter/23972)
**Author:** [@johnmeloche](https://forum.mautic.org/u/johnmeloche)\ **Replies:** 2\ **Last updated:** [May 13, 2022, 5:22pm UTC](https://forum.mautic.org/t/how-do-i-authorize-with-pin-in-twitter/23972 "2022-05-13T17:22:30Z")
Your software My Mautic version is: Latest My PHP version is: 5.7 My Database type and version is: While authorizing the Twitter API app, I am getting one PIN to complete the authorization. I am not sure where to ent… --- ## [Multilingual Preference Page](https://forum.mautic.org/t/multilingual-preference-page/24087)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 0\ **Last updated:** [May 13, 2022, 1:16pm UTC](https://forum.mautic.org/t/multilingual-preference-page/24087 "2022-05-13T13:16:57Z")
Is there a way to point the {unsubscribe\_url} to a particular language version of the preference page? If so, how? Thanks, --- ## [Error on Install](https://forum.mautic.org/t/error-on-install/24081)
**Author:** [@ojaneri](https://forum.mautic.org/u/ojaneri)\ **Replies:** 0\ **Last updated:** [May 12, 2022, 9:44pm UTC](https://forum.mautic.org/t/error-on-install/24081 "2022-05-12T21:44:25Z")
Your software Mautic 4 My PHP version is : 7.4 Trying to access via browser I get a 500 error. No logs on mautic, on apache2 logs it shows: \[Thu May 12 18:35:29.513982 2022\] \[proxy\_fcgi:error\] \[pid 15381:tid 14069210… --- ## [ERR\_CONNECTION\_TIMED\_OUT on login, and errors to upgrade](https://forum.mautic.org/t/err-connection-timed-out-on-login-and-errors-to-upgrade/24077)
**Author:** [@ojaneri](https://forum.mautic.org/u/ojaneri)\ **Replies:** 0\ **Last updated:** [May 12, 2022, 12:35pm UTC](https://forum.mautic.org/t/err-connection-timed-out-on-login-and-errors-to-upgrade/24077 "2022-05-12T12:35:59Z")
Your software My Mautic version is: cant check My PHP version is: 7.4.6 My Database type and version is: MariaDB Your problem My problem is: When connecting to Mautic, I get a ERR\_CONNECTION\_TIMED\_OUT on login page… --- ## [Insert javascript code to mautic that won't be remove after update](https://forum.mautic.org/t/insert-javascript-code-to-mautic-that-wont-be-remove-after-update/24071)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 0\ **Last updated:** [May 12, 2022, 7:05am UTC](https://forum.mautic.org/t/insert-javascript-code-to-mautic-that-wont-be-remove-after-update/24071 "2022-05-12T07:05:09Z")
Hey there, it seems like mautic has problem with the login that cause a lot of problems. I have found a solution to the problem here by adding this code to media/js/app.js file: Problem is that after updates the code … --- ## [Mautic Contacts API Batch update issue](https://forum.mautic.org/t/mautic-contacts-api-batch-update-issue/24069)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 0\ **Last updated:** [May 12, 2022, 4:54am UTC](https://forum.mautic.org/t/mautic-contacts-api-batch-update-issue/24069 "2022-05-12T04:54:51Z")
Your software My PHP version is :7.4.23 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version : 10.3.34-MariaDB-0ubuntu0.20.04.1 These errors are showing in the Mautic log : {“errors”:\[{“message”:“… --- ## [How to know which email templates are native GrapeJS?](https://forum.mautic.org/t/how-to-know-which-email-templates-are-native-grapejs/24054)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 2\ **Last updated:** [May 11, 2022, 1:42pm UTC](https://forum.mautic.org/t/how-to-know-which-email-templates-are-native-grapejs/24054 "2022-05-11T13:42:25Z")
Simple question… how to tell which template was made with GrapeJS and which with “classic” Email editor? --- ## [Cannot save emails](https://forum.mautic.org/t/cannot-save-emails/24056)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 2\ **Last updated:** [May 11, 2022, 12:46pm UTC](https://forum.mautic.org/t/cannot-save-emails/24056 "2022-05-11T12:46:00Z")
Your software My Mautic version is: 4,2 My PHP version is: 7,4 Hello, when I go to emails, I create one, but is not being saved, but consol error doesn’t show any error, but if I do clic con apply and save, I got erro… --- ## [Contact Segments shows different quantity from Campaign Contact Segments. Is this a bug?](https://forum.mautic.org/t/contact-segments-shows-different-quantity-from-campaign-contact-segments-is-this-a-bug/24055)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 1\ **Last updated:** [May 11, 2022, 9:13am UTC](https://forum.mautic.org/t/contact-segments-shows-different-quantity-from-campaign-contact-segments-is-this-a-bug/24055 "2022-05-11T09:13:18Z")
Your software My Mautic version is: 4.2.2 My PHP version is:7.4 My Database type and version is: MariaDB 10.5.15 Your problem My problem is:The contact quantity of contact Segments from Campaign is different from Co… --- ## [GrapeJS editor does not use correct image sizes](https://forum.mautic.org/t/grapejs-editor-does-not-use-correct-image-sizes/24052)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 0\ **Last updated:** [May 11, 2022, 7:23am UTC](https://forum.mautic.org/t/grapejs-editor-does-not-use-correct-image-sizes/24052 "2022-05-11T07:23:07Z")
I’m using latest Mautic (4.2.2) and recently switched to GrapeJS email-editor and found some bugs. One of it is that when i place an image and set it to a specific size (e.g. 360px width), the MJML code reflects this lik… --- ## [Campaign conditions and actions not executing correctly](https://forum.mautic.org/t/campaign-conditions-and-actions-not-executing-correctly/23787)
**Author:** [@theresefub](https://forum.mautic.org/u/theresefub)\ **Replies:** 11\ **Last updated:** [May 11, 2022, 6:06am UTC](https://forum.mautic.org/t/campaign-conditions-and-actions-not-executing-correctly/23787 "2022-05-11T06:06:32Z")
Your software My Mautic version is: 4.1.0 My PHP version is: Not sure, need to ask our dev when they are back from vacation My Database type and version is: Not sure, need to ask our dev when they are back from vacati… --- ## [Mautic doesn't detect fields on csv contacts file, how to solve?](https://forum.mautic.org/t/mautic-doesnt-detect-fields-on-csv-contacts-file-how-to-solve/24050)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 1\ **Last updated:** [May 11, 2022, 3:58am UTC](https://forum.mautic.org/t/mautic-doesnt-detect-fields-on-csv-contacts-file-how-to-solve/24050 "2022-05-11T03:58:24Z")
Your software My Mautic version is: 4,2 My PHP version is: 8 I want to import contacts to my Mautic, from Mailerlite. I created csv files separated with commas, with 4 columns, but Mautic detect 4 columns as 1, not s… --- ## [Fresh Install - Site is offline](https://forum.mautic.org/t/fresh-install-site-is-offline/23937)
**Author:** [@domsies](https://forum.mautic.org/u/domsies)\ **Replies:** 6\ **Last updated:** [May 10, 2022, 11:40pm UTC](https://forum.mautic.org/t/fresh-install-site-is-offline/23937 "2022-05-10T23:40:09Z")
Mautic 4.1.2 (i think… whatever is provided rn when using git clone GitHub - mautic/mautic: Mautic: Open Source Marketing Automation Software.) My PHP version is: 7.4 (I have AMPPS running 7.1 too, unsure which … --- ## [Error with console after upgrading to composer: path not correct](https://forum.mautic.org/t/error-with-console-after-upgrading-to-composer-path-not-correct/23056)
**Author:** [@alexanderradahl](https://forum.mautic.org/u/alexanderradahl)\ **Replies:** 3\ **Last updated:** [May 10, 2022, 7:13pm UTC](https://forum.mautic.org/t/error-with-console-after-upgrading-to-composer-path-not-correct/23056 "2022-05-10T19:13:03Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Comm… --- ## [How to install Composer mautic in a docroot of your choosing?](https://forum.mautic.org/t/how-to-install-composer-mautic-in-a-docroot-of-your-choosing/23956)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 13\ **Last updated:** [May 10, 2022, 5:55pm UTC](https://forum.mautic.org/t/how-to-install-composer-mautic-in-a-docroot-of-your-choosing/23956 "2022-05-10T17:55:10Z")
Our docroot is public\_html. When we tried installing composer in public\_html, it create a new a /docroot/ within the public\_html which don’t want since it a sub-domain and we prefer having docroot to be /public\_html/ H… --- ## [Another email question](https://forum.mautic.org/t/another-email-question/24048)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 0\ **Last updated:** [May 10, 2022, 2:43pm UTC](https://forum.mautic.org/t/another-email-question/24048 "2022-05-10T14:43:06Z")
Would someone remind me the difference between the following two cron jobs: mautic:email:process (not currently in use) mautic:emails:send (currently in use with SendGrid API) Thanks Thanks, --- ## [AWS RDS Migration](https://forum.mautic.org/t/aws-rds-migration/22292)
**Author:** [@131events](https://forum.mautic.org/u/131events)\ **Replies:** 4\ **Last updated:** [May 10, 2022, 3:16pm UTC](https://forum.mautic.org/t/aws-rds-migration/22292 "2022-05-10T15:16:34Z")
Mautic 4.1.1 AWS RDS Mysql 8 PHP 7.4 I’ve been working to consolidate the database for this Mautic instance to an AWS Aurora cluster running MySQL 5.7. AWS DMS moves the database in about 10 minutes so that’s not a p… --- ## [How can i extend user object?](https://forum.mautic.org/t/how-can-i-extend-user-object/23993)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 2\ **Last updated:** [May 10, 2022, 12:44pm UTC](https://forum.mautic.org/t/how-can-i-extend-user-object/23993 "2022-05-10T12:44:54Z")
Your software My Mautic version is: v4.2.2 My PHP version is: PHP Version 7.4.29 My Database type and version is: 10.6.7-MariaDB-1:10.6.7+maria~bionic Your problem My problem is: i need to extend the current use… --- ## [Spintax-like Email template randomization](https://forum.mautic.org/t/spintax-like-email-template-randomization/24033)
**Author:** [@web.user](https://forum.mautic.org/u/web.user)\ **Replies:** 6\ **Last updated:** [May 10, 2022, 8:27am UTC](https://forum.mautic.org/t/spintax-like-email-template-randomization/24033 "2022-05-10T08:27:48Z")
Software Mautic version is: v4.2.2 PHP version is: 7.4.28 Database type and version is: PDO\_MySQL 5.7.37-40 The question In many EMA’s it is possible to do email content randomization. For example, in MailWizz you c… --- ## [Api stops to work after some calls](https://forum.mautic.org/t/api-stops-to-work-after-some-calls/24040)
**Author:** [@francesco](https://forum.mautic.org/u/francesco)\ **Replies:** 4\ **Last updated:** [May 9, 2022, 3:08pm UTC](https://forum.mautic.org/t/api-stops-to-work-after-some-calls/24040 "2022-05-09T15:08:42Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.28 My Database type and version is: 10.3.34-MariaDB-log-cll-lve Your problem My problem is: api stops to work after a few calls. Hi everone. I have i… --- ## [Redirect link Email not working after update](https://forum.mautic.org/t/redirect-link-email-not-working-after-update/23928)
**Author:** [@spiderdev](https://forum.mautic.org/u/spiderdev)\ **Replies:** 2\ **Last updated:** [May 9, 2022, 2:50pm UTC](https://forum.mautic.org/t/redirect-link-email-not-working-after-update/23928 "2022-05-09T14:50:13Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.28 My Database type and version is: MySQL Ver 8.0.27-18 for Linux on x86\_64 (Percona Server (GPL), Release ‘18’, Revision ‘24801e21b45’) Your problem … [Previous page](https://forum.mautic.org/c/support/8.md?page=102) [Next page](https://forum.mautic.org/c/support/8.md?page=104)