# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=104 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 105 --- ## [Form action send email to user is now obligated](https://forum.mautic.org/t/form-action-send-email-to-user-is-now-obligated/24036)
**Author:** [@toon](https://forum.mautic.org/u/toon)\ **Replies:** 4\ **Last updated:** [May 9, 2022, 1:50pm UTC](https://forum.mautic.org/t/form-action-send-email-to-user-is-now-obligated/24036 "2022-05-09T13:50:17Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.27 My Database type and version is: Your problem My problem is: When using the submit action “Send email to user” you are now obligated to fill in “S… --- ## [Can only edit source of MJML once in GrapeJS editor](https://forum.mautic.org/t/can-only-edit-source-of-mjml-once-in-grapejs-editor/24027)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 1\ **Last updated:** [May 9, 2022, 5:19am UTC](https://forum.mautic.org/t/can-only-edit-source-of-mjml-once-in-grapejs-editor/24027 "2022-05-09T05:19:28Z")
I’m using the new MJML editor in Mautic an encounter several issues with it. One is that i can only edit MJML source code once. After closing the editor and get back into it, the mail-template cannot be edited in source … --- ## [Zapier/Mautic preferred\_locale: This value is not valid., timezone: This value is not valid](https://forum.mautic.org/t/zapier-mautic-preferred-locale-this-value-is-not-valid-timezone-this-value-is-not-valid/24028)
**Author:** [@jtourgee](https://forum.mautic.org/u/jtourgee)\ **Replies:** 3\ **Last updated:** [May 7, 2022, 7:23pm UTC](https://forum.mautic.org/t/zapier-mautic-preferred-locale-this-value-is-not-valid-timezone-this-value-is-not-valid/24028 "2022-05-07T19:23:19Z")
Your software My Mautic version is:4.2.2 My PHP version is: PHP Version 7.4.28 My Database type and version is:Apache/2.4.53 Your problem My problem is: # Failed to create a contact in Mautic preferred\_locale: This… --- ## [Email builder button not available after update to 4.2.2](https://forum.mautic.org/t/email-builder-button-not-available-after-update-to-4-2-2/24001)
**Author:** [@michaloptingo](https://forum.mautic.org/u/michaloptingo)\ **Replies:** 2\ **Last updated:** [May 5, 2022, 6:27pm UTC](https://forum.mautic.org/t/email-builder-button-not-available-after-update-to-4-2-2/24001 "2022-05-05T18:27:11Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.27 My Database type and version is: Your problem My problem is: After updating to 4.2.2 I am not able to edit email template - builder button is grey… --- ## [Forms: Cannot select "Company" field](https://forum.mautic.org/t/forms-cannot-select-company-field/24000)
**Author:** [@tomamr](https://forum.mautic.org/u/tomamr)\ **Replies:** 2\ **Last updated:** [May 5, 2022, 3:46pm UTC](https://forum.mautic.org/t/forms-cannot-select-company-field/24000 "2022-05-05T15:46:36Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.29 My Database type and version is: MariaDB 10.3 Your problem My problem is: When creating a form, several fields do not show up, such as for example … --- ## [Update error](https://forum.mautic.org/t/update-error/24002)
**Author:** [@atsatli](https://forum.mautic.org/u/atsatli)\ **Replies:** 0\ **Last updated:** [May 5, 2022, 11:55am UTC](https://forum.mautic.org/t/update-error/24002 "2022-05-05T11:55:27Z")
Your software My Mautic version is: 3.3 My PHP version is: My Database type and version is: Your problem My problem is: when I try to update my mautic its showing me below error These errors are showing in the log… --- ## [Dynamic Content Default Variation Not Saving in 4.12](https://forum.mautic.org/t/dynamic-content-default-variation-not-saving-in-4-12/22789)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 5\ **Last updated:** [May 5, 2022, 11:46am UTC](https://forum.mautic.org/t/dynamic-content-default-variation-not-saving-in-4-12/22789 "2022-05-05T11:46:13Z")
Your software My Mautic version is: 4.1.2 My PHP version is:7.4 My Database type and version is: Mysql 5.7 Your problem My problem is: I create an email template in using Blank template. In this template, I add a dy… --- ## [Translated emails + campaigns?](https://forum.mautic.org/t/translated-emails-campaigns/23974)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [May 4, 2022, 1:30pm UTC](https://forum.mautic.org/t/translated-emails-campaigns/23974 "2022-05-04T13:30:03Z")
I have a two normal campaigns except for the fact that I am using each with a different version of two translated emails. Neither campaign triggered. There’s nothing different from countless campaigns I’ve sent. Is the… --- ## [Form sections, and capturing partial info](https://forum.mautic.org/t/form-sections-and-capturing-partial-info/23975)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 0\ **Last updated:** [May 3, 2022, 9:14pm UTC](https://forum.mautic.org/t/form-sections-and-capturing-partial-info/23975 "2022-05-03T21:14:20Z")
We have a form set up with multiple sections, ie. a few fields capture some info, “Next section” button is clicked and the next fields become available for the user to continue with the form. We would like to capture any… --- ## [Deleted Cache related issue. mautic.CRITICAL: Uncaught PHP Exception](https://forum.mautic.org/t/deleted-cache-related-issue-mautic-critical-uncaught-php-exception/23959)
**Author:** [@shaysashcov](https://forum.mautic.org/u/shaysashcov)\ **Replies:** 4\ **Last updated:** [May 3, 2022, 7:28pm UTC](https://forum.mautic.org/t/deleted-cache-related-issue-mautic-critical-uncaught-php-exception/23959 "2022-05-03T19:28:48Z")
Your software My Mautic version is: v3.1.2 My PHP version is: 7.3.24 My Database type and version is: MySQL Your problem My problem is: My mautic site crashed after i cleared the cache. I am using filezilla to navig… --- ## [Mautic:campaigns:trigger error](https://forum.mautic.org/t/mautictrigger-error/23957)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 4\ **Last updated:** [May 3, 2022, 6:10pm UTC](https://forum.mautic.org/t/mautictrigger-error/23957 "2022-05-03T18:10:04Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4.2.9 My Database type and version is: 10.3.34-MariaDB-cll-lve Your problem My problem is: When running cron job mautic:campaigns:trigger I get this in… --- ## [How to switch to Composer](https://forum.mautic.org/t/how-to-switch-to-composer/23948)
**Author:** [@twothirds](https://forum.mautic.org/u/twothirds)\ **Replies:** 1\ **Last updated:** [May 3, 2022, 9:55am UTC](https://forum.mautic.org/t/how-to-switch-to-composer/23948 "2022-05-03T09:55:51Z")
Has anyone actually successfully switched to composer yet? I am trying this on a subdomain and it just constantly fails miserably. I am using CentOS7 and MariaDB, v10.5.15, I have a fully functioning version of Plesk an… --- ## [Limit form to just one submission](https://forum.mautic.org/t/limit-form-to-just-one-submission/23949)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 1\ **Last updated:** [May 2, 2022, 6:08pm UTC](https://forum.mautic.org/t/limit-form-to-just-one-submission/23949 "2022-05-02T18:08:24Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4 My Database type and version is: MySQL 5.6 My problem is: My client sends Gift Cards to customers that experience issues with their online loan applica… --- ## [Error while upgrading from 3.3.4 to 4.0](https://forum.mautic.org/t/error-while-upgrading-from-3-3-4-to-4-0/20686)
**Author:** [@francesco](https://forum.mautic.org/u/francesco)\ **Replies:** 7\ **Last updated:** [May 1, 2022, 5:13pm UTC](https://forum.mautic.org/t/error-while-upgrading-from-3-3-4-to-4-0/20686 "2022-05-01T17:13:35Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.3.31-MariaDB-log-cll-lve Updating/Installing Errors I am: Updating Upgrading via : Web These errors… --- ## [Upgrading from 4.1.0 to 4.2.1 Mautic Died](https://forum.mautic.org/t/upgrading-from-4-1-0-to-4-2-1-mautic-died/23774)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 7\ **Last updated:** [May 1, 2022, 9:57am UTC](https://forum.mautic.org/t/upgrading-from-4-1-0-to-4-2-1-mautic-died/23774 "2022-05-01T09:57:41Z")
Hi I have a pretty big install for a client on 4.1.0. I ran the Mautic:update:apply and all worked well. then I ran Mautic:update:apply --finish and get the following error: An error occurred while updating the datab… --- ## [Builder issues](https://forum.mautic.org/t/builder-issues/23887)
**Author:** [@miquelangeld](https://forum.mautic.org/u/miquelangeld)\ **Replies:** 3\ **Last updated:** [May 1, 2022, 7:46am UTC](https://forum.mautic.org/t/builder-issues/23887 "2022-05-01T07:46:49Z")
Your software My Mautic version is: Mautic 4.0.0 - app/prod My PHP version is: 7.4 My Database type and version is: Mysql Your problem We have a lot of problens using the new builder, for example: When we create a … --- ## [Merging duplicate contacts](https://forum.mautic.org/t/merging-duplicate-contacts/23924)
**Author:** [@johvinding](https://forum.mautic.org/u/johvinding)\ **Replies:** 2\ **Last updated:** [April 30, 2022, 4:00pm UTC](https://forum.mautic.org/t/merging-duplicate-contacts/23924 "2022-04-30T16:00:02Z")
Your software My Mautic version is: 4.1.1 My PHP version is: PHP Version 7.4.28 My Database type and version is: 10.5.15-MariaDB-0+deb11u1 Your problem We have a number of duplicate contacts. They’ve probably been i… --- ## [Website Tracking Showing Error](https://forum.mautic.org/t/website-tracking-showing-error/23942)
**Author:** [@IndianHypnosis](https://forum.mautic.org/u/IndianHypnosis)\ **Replies:** 1\ **Last updated:** [April 30, 2022, 11:44am UTC](https://forum.mautic.org/t/website-tracking-showing-error/23942 "2022-04-30T11:44:32Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4 My Database type and version is: 10.5.15-MariaDB-1:10.5.15+maria~bionic Your problem When someone is visiting my website, the error log shows an error… --- ## [Showing OPEN EMAIL, even without opening it!](https://forum.mautic.org/t/showing-open-email-even-without-opening-it/23943)
**Author:** [@IndianHypnosis](https://forum.mautic.org/u/IndianHypnosis)\ **Replies:** 1\ **Last updated:** [April 30, 2022, 11:38am UTC](https://forum.mautic.org/t/showing-open-email-even-without-opening-it/23943 "2022-04-30T11:38:22Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4 My Database type and version is: 10.5.15-MariaDB-1:10.5.15+maria~bionic Your problem Showing OPEN EMAIL, even without opening it! And it triggers the … --- ## [Manually mark DO NOT CONTACT for SMS](https://forum.mautic.org/t/manually-mark-do-not-contact-for-sms/23931)
**Author:** [@jiusim](https://forum.mautic.org/u/jiusim)\ **Replies:** 2\ **Last updated:** [April 29, 2022, 12:40pm UTC](https://forum.mautic.org/t/manually-mark-do-not-contact-for-sms/23931 "2022-04-29T12:40:02Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4 My Database type and version is: MySql Your problem How can I manually mark as Do Not Contact for SMS messages? I know the option to check the contact … --- ## [A contact is not added to a segments](https://forum.mautic.org/t/a-contact-is-not-added-to-a-segments/23927)
**Author:** [@astor99](https://forum.mautic.org/u/astor99)\ **Replies:** 2\ **Last updated:** [April 29, 2022, 8:48am UTC](https://forum.mautic.org/t/a-contact-is-not-added-to-a-segments/23927 "2022-04-29T08:48:04Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: MySQL Your problem My problem is: I imported a contact from a CSV. I created a new segment with a simple filte… --- ## [Email Queue - Which table is this in the Database? - Need to delete/clear the outstanding queue manually](https://forum.mautic.org/t/email-queue-which-table-is-this-in-the-database-need-to-delete-clear-the-outstanding-queue-manually/23934)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 8\ **Last updated:** [April 29, 2022, 6:41am UTC](https://forum.mautic.org/t/email-queue-which-table-is-this-in-the-database-need-to-delete-clear-the-outstanding-queue-manually/23934 "2022-04-29T06:41:16Z")
Email Queue - Which table is this in the Database? Need to delete/clear the outstanding queue manually Sending 200k emails and had a warm up on the domain to throttle it - but priorities have changed and need to kill … --- ## [This event encountered an error - Why?](https://forum.mautic.org/t/this-event-encountered-an-error-why/23921)
**Author:** [@Sina-masina](https://forum.mautic.org/u/Sina-masina)\ **Replies:** 3\ **Last updated:** [April 28, 2022, 3:47pm UTC](https://forum.mautic.org/t/this-event-encountered-an-error-why/23921 "2022-04-28T15:47:49Z")
Guys, I need some help … I’m new in Mautic and now I learn how this tool works. :wink: I have created: Segment 1 Segment 2 Form 1 (which modify contact to segment 1 and send email to contact) // This form is class… --- ## [Email fetch cannot work for some email ESP like hotmail](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 5\ **Last updated:** [April 28, 2022, 3:31pm UTC](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634 "2022-04-28T15:31:37Z")
My Mautic version is: 4.1.0 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 I use SMTP and IMAP to send. Your problem My problem is: I have 7 emails. I tested their action. Only Hotmail cannot ge… --- ## [Marking an Email Urgent](https://forum.mautic.org/t/marking-an-email-urgent/23911)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 1\ **Last updated:** [April 27, 2022, 3:28pm UTC](https://forum.mautic.org/t/marking-an-email-urgent/23911 "2022-04-27T15:28:14Z")
Your software My Mautic version is: v3.1.2 My PHP version is: 7.3.27 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: Is there a way to mark an outgoing email as URGENT? These erro… --- ## [Identify non-clickers, Explanation of filters in Mautic segments](https://forum.mautic.org/t/identify-non-clickers-explanation-of-filters-in-mautic-segments/23903)
**Author:** [@PaulR](https://forum.mautic.org/u/PaulR)\ **Replies:** 1\ **Last updated:** [April 27, 2022, 1:56pm UTC](https://forum.mautic.org/t/identify-non-clickers-explanation-of-filters-in-mautic-segments/23903 "2022-04-27T13:56:59Z")
Identify non-clickers, Explanation of filters in Mautic segments Hi, could you please point me to a place that explains the various segment filters in Mautic? Something that explains what some of the more ambiguous fil… --- ## [How to add more actions in section When a contact... (Points-\> Manage Actions)?](https://forum.mautic.org/t/how-to-add-more-actions-in-section-when-a-contact-points-manage-actions/23804)
**Author:** [@bekzada](https://forum.mautic.org/u/bekzada)\ **Replies:** 3\ **Last updated:** [April 27, 2022, 1:54pm UTC](https://forum.mautic.org/t/how-to-add-more-actions-in-section-when-a-contact-points-manage-actions/23804 "2022-04-27T13:54:25Z")
Your software My Mautic version is: V3.3.3 My PHP version is: 7.3.27 My Database type and version is: 2020.4 Your problem My problem is: I can’t add action as like, comment, explore, click, fill, watch in section: … --- ## [What does Unpublishing Segment Emails Actually Do?](https://forum.mautic.org/t/what-does-unpublishing-segment-emails-actually-do/23899)
**Author:** [@msmith01](https://forum.mautic.org/u/msmith01)\ **Replies:** 1\ **Last updated:** [April 27, 2022, 8:30am UTC](https://forum.mautic.org/t/what-does-unpublishing-segment-emails-actually-do/23899 "2022-04-27T08:30:13Z")
What does unpublishing a segment email actually do? There’s no documentation for it. --- ## [Send email to secondary email address?](https://forum.mautic.org/t/send-email-to-secondary-email-address/23329)
**Author:** [@bgmoss](https://forum.mautic.org/u/bgmoss)\ **Replies:** 9\ **Last updated:** [April 26, 2022, 11:49pm UTC](https://forum.mautic.org/t/send-email-to-secondary-email-address/23329 "2022-04-26T23:49:03Z")
I’m very new to Mautic. I have a list of Contacts in a segment and would like to launch a campaign that sends an email to the Contact’s supervisor email (instead of the Contact). Both the Contact and Supervisor email a… --- ## [Themes are broken](https://forum.mautic.org/t/themes-are-broken/23854)
**Author:** [@palarson](https://forum.mautic.org/u/palarson)\ **Replies:** 3\ **Last updated:** [April 26, 2022, 8:06pm UTC](https://forum.mautic.org/t/themes-are-broken/23854 "2022-04-26T20:06:58Z")
Your software My Mautic version is:4.2.0 My PHP version is:7.4.28 My Database type and version is:10.3.34-MariaDB Your problem My problem is:tried to install a theme after editing the adding “builder”: \[“grapesjsbui… [Previous page](https://forum.mautic.org/c/support/8.md?page=103) [Next page](https://forum.mautic.org/c/support/8.md?page=105)