# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=106 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 107 --- ## [Possibilities to „clean up“ mautic to make it run faster?](https://forum.mautic.org/t/possibilities-to-clean-up-mautic-to-make-it-run-faster/17656)
**Author:** [@lm1](https://forum.mautic.org/u/lm1)\ **Replies:** 5\ **Last updated:** [April 21, 2022, 5:21pm UTC](https://forum.mautic.org/t/possibilities-to-clean-up-mautic-to-make-it-run-faster/17656 "2022-04-21T17:21:20Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.0.33-34 Your problem My problem is: Our Mautic is very slow. Especially updating segments takes a very long time. We currently have the problem that t… --- ## [Is it possible to Send "Events" to Mautic?](https://forum.mautic.org/t/is-it-possible-to-send-events-to-mautic/17647)
**Author:** [@danieleaccuware](https://forum.mautic.org/u/danieleaccuware)\ **Replies:** 2\ **Last updated:** [April 21, 2022, 5:19pm UTC](https://forum.mautic.org/t/is-it-possible-to-send-events-to-mautic/17647 "2022-04-21T17:19:50Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.4.3 Your problem I need help to understand if it is possible to send “Events” to Mautic, to record specific events and trigger actions based on that. Ba… --- ## [Contact ID token on e-mails](https://forum.mautic.org/t/contact-id-token-on-e-mails/12747)
**Author:** [@acremonezi](https://forum.mautic.org/u/acremonezi)\ **Replies:** 4\ **Last updated:** [April 21, 2022, 5:13pm UTC](https://forum.mautic.org/t/contact-id-token-on-e-mails/12747 "2022-04-21T17:13:19Z")
My Mautic version is: 2.15.3 My PHP version is: 7.0.33-0+deb9u6 Issue: Contact ID token on e-mails Solving this issue, I will be able to: Send “CONTACT profile view URL” on e-Mails. This document bellow discribes the… --- ## [Double PageView event in GTM](https://forum.mautic.org/t/double-pageview-event-in-gtm/23796)
**Author:** [@radir](https://forum.mautic.org/u/radir)\ **Replies:** 1\ **Last updated:** [April 21, 2022, 4:40pm UTC](https://forum.mautic.org/t/double-pageview-event-in-gtm/23796 "2022-04-21T16:40:33Z")
Hello! I have a problem related to double calling the mt() tag using Google Tag Manager. The first tag ( mt(‘send’, ‘pageview’) ) is set for all subpages of the site (as default). However, I have additional tags that … --- ## [Can Campaign Webhook payload include Mautic tokens/vars?](https://forum.mautic.org/t/can-campaign-webhook-payload-include-mautic-tokens-vars/23817)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 4\ **Last updated:** [April 21, 2022, 4:28pm UTC](https://forum.mautic.org/t/can-campaign-webhook-payload-include-mautic-tokens-vars/23817 "2022-04-21T16:28:50Z")
Sending a webhook from an Action in a Campaign - can the payload include Mautic tokens/vars? I received my webhook from a Mautic campaign but data had the tokens as text strings “{ownerfield=firstname}” and “{assetlink=… --- ## [Dynamic Content WYSIWYG not showing on 4.2.0 or 4.2.1](https://forum.mautic.org/t/dynamic-content-wysiwyg-not-showing-on-4-2-0-or-4-2-1/23821)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [April 21, 2022, 2:03pm UTC](https://forum.mautic.org/t/dynamic-content-wysiwyg-not-showing-on-4-2-0-or-4-2-1/23821 "2022-04-21T14:03:08Z")
Has anyone else been able to get the dynamic content block to show the wysiwyg ? I am having such strange behaviour with this These are the error logs showing in the console: --- ## [How many custom fields can I have in company/contact and can they be transfered?](https://forum.mautic.org/t/how-many-custom-fields-can-i-have-in-company-contact-and-can-they-be-transfered/23454)
**Author:** [@theresefub](https://forum.mautic.org/u/theresefub)\ **Replies:** 5\ **Last updated:** [April 20, 2022, 5:59pm UTC](https://forum.mautic.org/t/how-many-custom-fields-can-i-have-in-company-contact-and-can-they-be-transfered/23454 "2022-04-20T17:59:32Z")
Hi everyone, I know there is a limit of 110 custom fields that can be added but is this number for Contacts and Companies separately (i.e each can have 110 custom fields) or Contacts and Companies together (i.e 55 custo… --- ## [Lost tracking traffic from the website (reverse proxy conf)](https://forum.mautic.org/t/lost-tracking-traffic-from-the-website-reverse-proxy-conf/22040)
**Author:** [@mtch9](https://forum.mautic.org/u/mtch9)\ **Replies:** 2\ **Last updated:** [April 20, 2022, 10:21am UTC](https://forum.mautic.org/t/lost-tracking-traffic-from-the-website-reverse-proxy-conf/22040 "2022-04-20T10:21:43Z")
My Mautic version is: 4.0.2 My PHP version is: 7.4.24 My Database type and version is: Mysql 5.7.34-37 These errors are showing in the log: Unfortunately there are no errors in the Mautic’s log as well in the DevTools c… --- ## [Twilio Issues](https://forum.mautic.org/t/twilio-issues/23777)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 1\ **Last updated:** [April 20, 2022, 7:04am UTC](https://forum.mautic.org/t/twilio-issues/23777 "2022-04-20T07:04:48Z")
Your software My Mautic version is:4.1.1 My PHP version is:7.4.3 My Database type and version is:10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I can send sms sometimes with twilio and others times I h… --- ## [Check if email bounced on a campaign](https://forum.mautic.org/t/check-if-email-bounced-on-a-campaign/23767)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 6\ **Last updated:** [April 19, 2022, 12:39pm UTC](https://forum.mautic.org/t/check-if-email-bounced-on-a-campaign/23767 "2022-04-19T12:39:58Z")
Hey, i am trying to set up a campaign. I want to set up a campaign, send one mail to the user that filled the form and i want to unsubscribe the user if the mail bounced. At the moment i don’t see that option under Dec… --- ## [500 Error When Saving Emails - Uncaught PHP Exception Doctrine\\DBAL\\Exception\\DriverException](https://forum.mautic.org/t/500-error-when-saving-emails-uncaught-php-exception-doctrine-dbal-exception-driverexception/23731)
**Author:** [@clientamp](https://forum.mautic.org/u/clientamp)\ **Replies:** 3\ **Last updated:** [April 18, 2022, 5:29pm UTC](https://forum.mautic.org/t/500-error-when-saving-emails-uncaught-php-exception-doctrine-dbal-exception-driverexception/23731 "2022-04-18T17:29:44Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: MariaDB 10.5 Your problem My problem is: Emails produce a 500 server error when saving or editing. Secondary prob… --- ## [Forms not working after mautic update to 4.1.0](https://forum.mautic.org/t/forms-not-working-after-mautic-update-to-4-1-0/21848)
**Author:** [@shailemalla](https://forum.mautic.org/u/shailemalla)\ **Replies:** 21\ **Last updated:** [April 18, 2022, 2:44pm UTC](https://forum.mautic.org/t/forms-not-working-after-mautic-update-to-4-1-0/21848 "2022-04-18T14:44:10Z")
Your software My PHP version is : 7.4.3 My MySQL/MariaDB version is mysql Ver 15.1 Distrib 10.3.31-MariaDB Updating/Installing Errors After updating to version 4.1.0, my forms are not working anymore. These errors… --- ## [Increase character limit for custom field Text Area in Mautic 2.X?](https://forum.mautic.org/t/increase-character-limit-for-custom-field-text-area-in-mautic-2-x/23775)
**Author:** [@yaniss](https://forum.mautic.org/u/yaniss)\ **Replies:** 1\ **Last updated:** [April 17, 2022, 8:07pm UTC](https://forum.mautic.org/t/increase-character-limit-for-custom-field-text-area-in-mautic-2-x/23775 "2022-04-17T20:07:32Z")
Your software My Mautic version is: 2.16.2 My PHP version is: PHP Version 7.2.29 My Database type and version is: Not sure where to find this and if relevant? Your problem My problem is: So I have 3 Mautic instance… --- ## [VCard or HCard support](https://forum.mautic.org/t/vcard-or-hcard-support/7348)
**Author:** [@whoami](https://forum.mautic.org/u/whoami)\ **Replies:** 2\ **Last updated:** [April 17, 2022, 3:41pm UTC](https://forum.mautic.org/t/vcard-or-hcard-support/7348 "2022-04-17T15:41:18Z")
Hi, mautic is awesome, thanks. I have a question. How i can to implement “add to address book” link in a email body? I found, that i can do it with: Code: add to address book But, Mautic file manager does … --- ## [SSL for Mautic by Bitnami (Amazon Instance on EC2)](https://forum.mautic.org/t/ssl-for-mautic-by-bitnami-amazon-instance-on-ec2/10259)
**Author:** [@juicymediagroup](https://forum.mautic.org/u/juicymediagroup)\ **Replies:** 10\ **Last updated:** [April 17, 2022, 9:11am UTC](https://forum.mautic.org/t/ssl-for-mautic-by-bitnami-amazon-instance-on-ec2/10259 "2022-04-17T09:11:41Z")
Hi guys, I want to know how to get a SSL certificate for Mautic. I installed it on a Amazon EC2 instance. I don’t have it on a domain. Do I have to buy a domain, install SSL and then point it to the Amazon instance IP … --- ## [Send mail to subscriber immediately after filling the form](https://forum.mautic.org/t/send-mail-to-subscriber-immediately-after-filling-the-form/23766)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 3\ **Last updated:** [April 16, 2022, 3:17pm UTC](https://forum.mautic.org/t/send-mail-to-subscriber-immediately-after-filling-the-form/23766 "2022-04-16T15:17:59Z")
Hey, i am looking to send email to subscriber at the moment he fill the form on the site. The way mautic works now it seems like when i create a form i have 3 options: Send form results - use that to send the mail to… --- ## [Reporting Help - Basic Needs Not Covered](https://forum.mautic.org/t/reporting-help-basic-needs-not-covered/23752)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 0\ **Last updated:** [April 14, 2022, 3:59pm UTC](https://forum.mautic.org/t/reporting-help-basic-needs-not-covered/23752 "2022-04-14T15:59:23Z")
Your software My Mautic version is: 4.2.1 My PHP version is: My Database type and version is: Your problem My problem is: I have a campaign that sends a dozen emails to 3 different segments. I can’t get a report … --- ## [Not all categories showing on Preferences](https://forum.mautic.org/t/not-all-categories-showing-on-preferences/23745)
**Author:** [@parvez](https://forum.mautic.org/u/parvez)\ **Replies:** 0\ **Last updated:** [April 14, 2022, 9:39am UTC](https://forum.mautic.org/t/not-all-categories-showing-on-preferences/23745 "2022-04-14T09:39:23Z")
My Mautic version is: v3.3.5 My Database type and version is: Mariadb 10 My problem is: Using a custom preferences page to show categories only seems to include 10. I have around 20 to display to the user, how can I do… --- ## [SMTP info to connect Mautic and AWS](https://forum.mautic.org/t/smtp-info-to-connect-mautic-and-aws/23744)
**Author:** [@Sina-masina](https://forum.mautic.org/u/Sina-masina)\ **Replies:** 0\ **Last updated:** [April 14, 2022, 8:45am UTC](https://forum.mautic.org/t/smtp-info-to-connect-mautic-and-aws/23744 "2022-04-14T08:45:05Z")
Hello, guys! I’m new here in Mautic - the program looks fine, so I decided that I will use it for my email marketing. :wink: My idea is here: add Mautic to my cPanel (on subdomain mautic.mydomain.com) open account on… --- ## [New server - Cannot connect to Mailgun](https://forum.mautic.org/t/new-server-cannot-connect-to-mailgun/23739)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 0\ **Last updated:** [April 14, 2022, 7:38am UTC](https://forum.mautic.org/t/new-server-cannot-connect-to-mailgun/23739 "2022-04-14T07:38:14Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.4 My Database type and version is: mySQL, latest version Your problem My problem is: We recently moved Mautic from a shared hosting to a dedicated server… --- ## [Composer install, error on trying to upgrade from 4.2.0 to 4.2.1](https://forum.mautic.org/t/composer-install-error-on-trying-to-upgrade-from-4-2-0-to-4-2-1/23609)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 5\ **Last updated:** [April 13, 2022, 2:39pm UTC](https://forum.mautic.org/t/composer-install-error-on-trying-to-upgrade-from-4-2-0-to-4-2-1/23609 "2022-04-13T14:39:09Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4 My Database type and version is: mysql8 Your problem My problem is: I just did a clean install of Mautic with composer, everything went “okay”. Then… --- ## [Getting the form page url in the form results](https://forum.mautic.org/t/getting-the-form-page-url-in-the-form-results/23729)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 1\ **Last updated:** [April 13, 2022, 11:55am UTC](https://forum.mautic.org/t/getting-the-form-page-url-in-the-form-results/23729 "2022-04-13T11:55:27Z")
Hey hope you doing well, I have created a form in mautic and i try to save the url of the form as i put them on different sites and different pages on each site. I found that this page that explain how to do that: It… --- ## [GrapeJs Landing Page stripping script parameter - help](https://forum.mautic.org/t/grapejs-landing-page-stripping-script-parameter-help/23728)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [April 13, 2022, 10:42am UTC](https://forum.mautic.org/t/grapejs-landing-page-stripping-script-parameter-help/23728 "2022-04-13T10:42:54Z")
Hi We are looking at building a LP inside Mautic and are trying to embed a video from wista, however after saving GrapeJs is stripping all the script tags inside the HTML. Any guidance here ? --- ## [4.2.0 Email Editor Bug](https://forum.mautic.org/t/4-2-0-email-editor-bug/22860)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 12\ **Last updated:** [April 13, 2022, 7:02am UTC](https://forum.mautic.org/t/4-2-0-email-editor-bug/22860 "2022-04-13T07:02:11Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: When you go and edit an email, open the builder and open code editor - works, close the … --- ## [Error on sending email to contact through forms on mautic 4](https://forum.mautic.org/t/error-on-sending-email-to-contact-through-forms-on-mautic-4/23724)
**Author:** [@NichMaia](https://forum.mautic.org/u/NichMaia)\ **Replies:** 0\ **Last updated:** [April 12, 2022, 9:27pm UTC](https://forum.mautic.org/t/error-on-sending-email-to-contact-through-forms-on-mautic-4/23724 "2022-04-12T21:27:52Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.27 My Database type and version is: mysql 8.0.22 Your problem My problem is: When trying to send a mail to a contact through a standalone form, nothin… --- ## [Command \`swiftmailer:spool:send\` exited with status code 1](https://forum.mautic.org/t/command-swiftmailersend-exited-with-status-code-1/21905)
**Author:** [@ahmadmushtaq](https://forum.mautic.org/u/ahmadmushtaq)\ **Replies:** 3\ **Last updated:** [April 12, 2022, 9:25am UTC](https://forum.mautic.org/t/command-swiftmailersend-exited-with-status-code-1/21905 "2022-04-12T09:25:54Z")
Mautic 4.1.0 PHP 7.4.3 : \*MySQL version 8.0.25-0ubuntu0.20.04.1 Apache Error Log \[Sun Dec 05 00:26:23.615442 2021\] \[fcgid:warn\] \[pid 3809488\] \[client 162.158.26.13:56518\] mod\_fcgid: stderr: PHP Notice: fwrite(): wri… --- ## [Group Social in Email Builder won't save](https://forum.mautic.org/t/group-social-in-email-builder-wont-save/23721)
**Author:** [@jtourgee](https://forum.mautic.org/u/jtourgee)\ **Replies:** 0\ **Last updated:** [April 11, 2022, 5:55pm UTC](https://forum.mautic.org/t/group-social-in-email-builder-wont-save/23721 "2022-04-11T17:55:44Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: Mysql 7.4.28 Your problem My problem is: I’m using and modifying the “truly personal” email template is there a… --- ## [Campaigns \> Contacts Stage not accessible](https://forum.mautic.org/t/campaigns-contacts-stage-not-accessible/22907)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 1\ **Last updated:** [April 10, 2022, 12:05pm UTC](https://forum.mautic.org/t/campaigns-contacts-stage-not-accessible/22907 "2022-04-10T12:05:15Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: 10.2.43-MariaDB Your problem My problem is: Conditions in campaigns do not present a contacts ‘Stage’ for flow contro… --- ## [Install composer problem for newbie](https://forum.mautic.org/t/install-composer-problem-for-newbie/22977)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 1\ **Last updated:** [April 10, 2022, 7:10am UTC](https://forum.mautic.org/t/install-composer-problem-for-newbie/22977 "2022-04-10T07:10:01Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Hi… I am not techie guy, and newbie with PHP dependency… But, I try to install composer on my hosting, v… --- ## [Unsubscribe / Do not contact contain a lot of problems](https://forum.mautic.org/t/unsubscribe-do-not-contact-contain-a-lot-of-problems/23701)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 3\ **Last updated:** [April 10, 2022, 6:41am UTC](https://forum.mautic.org/t/unsubscribe-do-not-contact-contain-a-lot-of-problems/23701 "2022-04-10T06:41:43Z")
Hey, I am testing out the option to unsubscribe on mautic and i am not sure if it’s bugs but the way it works doesn’t make a lot of sense. If i manually remove contact from the list and choose do not contact i get the … [Previous page](https://forum.mautic.org/c/support/8.md?page=105) [Next page](https://forum.mautic.org/c/support/8.md?page=107)