# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=107 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 108 --- ## [Open Rates - BCCed accounts](https://forum.mautic.org/t/open-rates-bcced-accounts/23680)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 1\ **Last updated:** [April 9, 2022, 12:02am UTC](https://forum.mautic.org/t/open-rates-bcced-accounts/23680 "2022-04-09T00:02:33Z")
Hi Guys, Stupid question, I am BCCed on emails to some customers. If I open the email, will that impact the Open Rate for that email, or will the unique count only include the directed to customer? --- ## [Grape JS Builder Works well in Browser but Design broken in Email inbox](https://forum.mautic.org/t/grape-js-builder-works-well-in-browser-but-design-broken-in-email-inbox/23698)
**Author:** [@mayanktiwaridotcom](https://forum.mautic.org/u/mayanktiwaridotcom)\ **Replies:** 0\ **Last updated:** [April 8, 2022, 8:24pm UTC](https://forum.mautic.org/t/grape-js-builder-works-well-in-browser-but-design-broken-in-email-inbox/23698 "2022-04-08T20:24:44Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.15 My Database type and version is: 8.0.23 Your problem My problem is: I am trying to create an email using Grape JS builder, I enabled it cleared ca… --- ## [SAML SSO with G Suite](https://forum.mautic.org/t/saml-sso-with-g-suite/12746)
**Author:** [@acremonezi](https://forum.mautic.org/u/acremonezi)\ **Replies:** 8\ **Last updated:** [April 8, 2022, 2:11pm UTC](https://forum.mautic.org/t/saml-sso-with-g-suite/12746 "2022-04-08T14:11:12Z")
My Mautic version is: 2.15.3 My PHP version is: 7.0.33-0+deb9u6 I am not able setup Mautic SAML SSO with G Suite. I have setup SAML on G Suite and it provides to me two files as following. 1 - GoogleIDPMetadata.xml … --- ## [Setup Problem](https://forum.mautic.org/t/setup-problem/23687)
**Author:** [@Buergerjornalisten](https://forum.mautic.org/u/Buergerjornalisten)\ **Replies:** 0\ **Last updated:** [April 8, 2022, 9:32am UTC](https://forum.mautic.org/t/setup-problem/23687 "2022-04-08T09:32:30Z")
Your softwareMautic 4.2.1 My PHP version is :7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7 Updating/Installing Errors Hi. I have a problem installing Mautic. I uploaded the data to the server on a… --- ## [Mautic went down after cache clearing](https://forum.mautic.org/t/mautic-went-down-after-cache-clearing/23377)
**Author:** [@bekzada](https://forum.mautic.org/u/bekzada)\ **Replies:** 24\ **Last updated:** [April 8, 2022, 6:04am UTC](https://forum.mautic.org/t/mautic-went-down-after-cache-clearing/23377 "2022-04-08T06:04:14Z")
Your software My Mautic version is: V3.3.3 My PHP version is: 7.3.27 My Database type and version is: 2020.4 Your problem My problem is: Mautic went down after cache clearing These errors are showing in the log: Th… --- ## [Can't see the date when the contacts were added to the list](https://forum.mautic.org/t/cant-see-the-date-when-the-contacts-were-added-to-the-list/20813)
**Author:** [@necreatul](https://forum.mautic.org/u/necreatul)\ **Replies:** 2\ **Last updated:** [April 8, 2022, 5:53am UTC](https://forum.mautic.org/t/cant-see-the-date-when-the-contacts-were-added-to-the-list/20813 "2022-04-08T05:53:25Z")
Your software My Mautic version is:v3.1.2 My PHP version is: My Database type and version is: Your problem My problem is: In “contacts” page, I want to have a column that shows the date when a contact was added to t… --- ## [Bi-directional sync question](https://forum.mautic.org/t/bi-directional-sync-question/9889)
**Author:** [@gbenhorin](https://forum.mautic.org/u/gbenhorin)\ **Replies:** 5\ **Last updated:** [April 8, 2022, 1:20am UTC](https://forum.mautic.org/t/bi-directional-sync-question/9889 "2022-04-08T01:20:04Z")
Hi there, I am implementing Mautic for a client who uses Salesforce as their CRM and I don’t quite understand the bi-directional sync feature of the plugin. In the past, when working with Pardot for a different clien… --- ## [Mautic & Woopra Integration - Webhook URLs](https://forum.mautic.org/t/mautic-woopra-integration-webhook-urls/23679)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 0\ **Last updated:** [April 7, 2022, 10:02pm UTC](https://forum.mautic.org/t/mautic-woopra-integration-webhook-urls/23679 "2022-04-07T22:02:57Z")
Hi all, Has anyone ever tried to link Mautic to Woopra? We’re using the latter for greater reporting analysis, and I’m trying to pump customer data from active campaign journeys in to linked Woopra accounts. It seems … --- ## [Remove a user from a segment that they were imported into](https://forum.mautic.org/t/remove-a-user-from-a-segment-that-they-were-imported-into/23645)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 1\ **Last updated:** [April 7, 2022, 9:52am UTC](https://forum.mautic.org/t/remove-a-user-from-a-segment-that-they-were-imported-into/23645 "2022-04-07T09:52:53Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: MariaDB 10 Your problem My problem is: I have some segments where users were imported via CSV to the segment. … --- ## [Suddenly Mautic starts hanging on saving an email](https://forum.mautic.org/t/suddenly-mautic-starts-hanging-on-saving-an-email/15575)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 12\ **Last updated:** [April 7, 2022, 9:43am UTC](https://forum.mautic.org/t/suddenly-mautic-starts-hanging-on-saving-an-email/15575 "2022-04-07T09:43:59Z")
One of my Mautic installs are on v2.15.2. I cannot upgrade, since there are way too many bugs in the versions after this one. The problem is that suddenly Mautic starts hanging on saving an email. I already flushed al… --- ## [Spakpost tracking integration](https://forum.mautic.org/t/spakpost-tracking-integration/23650)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 0\ **Last updated:** [April 7, 2022, 3:14am UTC](https://forum.mautic.org/t/spakpost-tracking-integration/23650 "2022-04-07T03:14:39Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 Your problem My problem is: We are using Spakpost API to send emails via Mautic. Everything is working fine but Sparkpost Click Tracking is not workin… --- ## [Contact Segment using tag working on compose Mautic instal?](https://forum.mautic.org/t/contact-segment-using-tag-working-on-compose-mautic-instal/22972)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 10\ **Last updated:** [April 6, 2022, 6:16pm UTC](https://forum.mautic.org/t/contact-segment-using-tag-working-on-compose-mautic-instal/22972 "2022-04-06T18:16:59Z")
Your software My PHP version is : 7.4+ My MySQL/MariaDB version is (delete as applicable): MySQL 5 Updating/Installing Errors I am (delete as applicable): IUpdating Upgrading/installing via (delete as applicable) : … --- ## [Transifex Errors](https://forum.mautic.org/t/transifex-errors/23644)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 0\ **Last updated:** [April 6, 2022, 5:58pm UTC](https://forum.mautic.org/t/transifex-errors/23644 "2022-04-06T17:58:26Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: 10.5.10-MariaDB Your problem My problem is: When running any of the cron jobs manually or cache:clear I get this… --- ## [Segment update Cron fragile](https://forum.mautic.org/t/segment-update-cron-fragile/23643)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 0\ **Last updated:** [April 6, 2022, 5:46pm UTC](https://forum.mautic.org/t/segment-update-cron-fragile/23643 "2022-04-06T17:46:37Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: 10.5.10-MariaDB Your problem My problem is: Cron job updating segments will not proceed if there is a problem wi… --- ## [Creating dynamic footer and header on mails](https://forum.mautic.org/t/creating-dynamic-footer-and-header-on-mails/23591)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 3\ **Last updated:** [April 6, 2022, 12:58pm UTC](https://forum.mautic.org/t/creating-dynamic-footer-and-header-on-mails/23591 "2022-04-06T12:58:58Z")
Hey guys hope you are doing well, I am new to mautic and using the latest version of it, and while i am able to figure out most of the problems there is one i am still wasn’t able to solve. I am trying to find a way ge… --- ## [Broadcast email not received but the test email is received, I do this on "New Segment Email"](https://forum.mautic.org/t/broadcast-email-not-received-but-the-test-email-is-received-i-do-this-on-new-segment-email/23602)
**Author:** [@erestdp](https://forum.mautic.org/u/erestdp)\ **Replies:** 0\ **Last updated:** [April 6, 2022, 1:57am UTC](https://forum.mautic.org/t/broadcast-email-not-received-but-the-test-email-is-received-i-do-this-on-new-segment-email/23602 "2022-04-06T01:57:10Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 - Ubuntu 20.04 Your problem My problem is: I just install Mautic today and try t… --- ## [Mautic 4.20 throws 500 internal error in asset and form page/tab](https://forum.mautic.org/t/mautic-4-20-throws-500-internal-error-in-asset-and-form-page-tab/23246)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 10\ **Last updated:** [April 5, 2022, 11:23pm UTC](https://forum.mautic.org/t/mautic-4-20-throws-500-internal-error-in-asset-and-form-page-tab/23246 "2022-04-05T23:23:51Z")
Your software My PHP version is : 7.2.34 My MySQL version is: 5.7.37-cll-lve Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Line These e… --- ## [Disallow Mautic access remotely but allow unsubscribe link](https://forum.mautic.org/t/disallow-mautic-access-remotely-but-allow-unsubscribe-link/23479)
**Author:** [@dspraker](https://forum.mautic.org/u/dspraker)\ **Replies:** 9\ **Last updated:** [April 5, 2022, 10:16pm UTC](https://forum.mautic.org/t/disallow-mautic-access-remotely-but-allow-unsubscribe-link/23479 "2022-04-05T22:16:50Z")
Your software My Mautic version is: v3.3.5 My PHP version is: 7.3.33 My Database type and version is: MariaDB 10.5.15 My Webserver is: Apache v2.4.6 My problem is: Very simple question. Does anyone have a quick .h… --- ## [Json\_decode\_html size limit - Twig template](https://forum.mautic.org/t/json-decode-html-size-limit-twig-template/23588)
**Author:** [@juanlugo](https://forum.mautic.org/u/juanlugo)\ **Replies:** 1\ **Last updated:** [April 5, 2022, 2:32pm UTC](https://forum.mautic.org/t/json-decode-html-size-limit-twig-template/23588 "2022-04-05T14:32:51Z")
Your software My Mautic version is: v4.1.2 My PHP version is: PHP Version 7.4.26 My Database type and version is: Ver 15.1 Distrib 10.5.13-MariaDB, for debian-linux-gnu (x86\_64) using readline 5.2 Your problem My pr… --- ## [Sending Campaign Webhook with Form Results?](https://forum.mautic.org/t/sending-campaign-webhook-with-form-results/23567)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [April 5, 2022, 6:54am UTC](https://forum.mautic.org/t/sending-campaign-webhook-with-form-results/23567 "2022-04-05T06:54:01Z")
Does anyone know if there is a way to call a form field result inside a web hook action from a campaign ? I know you can setup a web hook to send form results, however this is not ideal as what if you just want to send … --- ## [Automatically fetching IP lookup data failed](https://forum.mautic.org/t/automatically-fetching-ip-lookup-data-failed/23557)
**Author:** [@ottoste](https://forum.mautic.org/u/ottoste)\ **Replies:** 0\ **Last updated:** [April 4, 2022, 12:53pm UTC](https://forum.mautic.org/t/automatically-fetching-ip-lookup-data-failed/23557 "2022-04-04T12:53:31Z")
Your software My Mautic version is: 4.1.0 My PHP version is: PHP 7.4.28 My Database type and version is: MariaDB 10.7.3 Your problem After creating the Maxmind account and license key according Mautic official docum… --- ## [Integrating zapier with mautic 500error](https://forum.mautic.org/t/integrating-zapier-with-mautic-500error/23529)
**Author:** [@atsatli](https://forum.mautic.org/u/atsatli)\ **Replies:** 0\ **Last updated:** [April 4, 2022, 8:26am UTC](https://forum.mautic.org/t/integrating-zapier-with-mautic-500error/23529 "2022-04-04T08:26:21Z")
Your software My Mautic version is: v4.2.1 My PHP version is: PHP Version 7.4.28 My Database type and version is: 10.3.34-MariaDB Your problem My problem is: I am trying to integrate zapier with mautic but I am gett… --- ## [Can I skip versions when upgrading?](https://forum.mautic.org/t/can-i-skip-versions-when-upgrading/23518)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 1\ **Last updated:** [April 2, 2022, 6:37pm UTC](https://forum.mautic.org/t/can-i-skip-versions-when-upgrading/23518 "2022-04-02T18:37:56Z")
Very basic question; can I skip versions when upgrading? I am still on 4.0.0. Can I just upgrade to 4.2.1 or should I go from version to version? Thanks @joeyk for answering! --- ## [Cron Job Log File With Timestamp](https://forum.mautic.org/t/cron-job-log-file-with-timestamp/23444)
**Author:** [@gbensonii](https://forum.mautic.org/u/gbensonii)\ **Replies:** 1\ **Last updated:** [April 2, 2022, 8:04am UTC](https://forum.mautic.org/t/cron-job-log-file-with-timestamp/23444 "2022-04-02T08:04:50Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: mysqli - 10.2.43-MariaDB Your problem I have successfully setup cron jobs in CPANEL for all of the necessary funct… --- ## [Contact Preference Center (Pause issue)](https://forum.mautic.org/t/contact-preference-center-pause-issue/23432)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 1\ **Last updated:** [April 1, 2022, 9:57pm UTC](https://forum.mautic.org/t/contact-preference-center-pause-issue/23432 "2022-04-01T21:57:40Z")
Your software My Mautic version is:4.2.0 My PHP version is: 7.4.28 My Database type and version is: 5.7.32-35-log - pdo\_mysql Your problem My problem is: In the Contact Preference Center of contact, you have the op… --- ## [Problem send a custom email to a single contact](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 18\ **Last updated:** [April 1, 2022, 8:54pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766 "2022-04-01T20:54:59Z")
Hello, I want to send a email to a single contact. For this I go to the contact-details, click on the “send email”-action and choose an existing email template. But the email is not loaded to the editor. I just see th… --- ## [Remove companies and points](https://forum.mautic.org/t/remove-companies-and-points/18673)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 1\ **Last updated:** [April 1, 2022, 3:58pm UTC](https://forum.mautic.org/t/remove-companies-and-points/18673 "2022-04-01T15:58:41Z")
Hi :slight\_smile: is there a safe way (meaning, without touching the source code) to completely remove Companies and the disable the point system from Mautic? My client has a very hard time with technology. And, the le… --- ## [How to add ssl](https://forum.mautic.org/t/how-to-add-ssl/23453)
**Author:** [@atsatli](https://forum.mautic.org/u/atsatli)\ **Replies:** 3\ **Last updated:** [April 1, 2022, 3:40pm UTC](https://forum.mautic.org/t/how-to-add-ssl/23453 "2022-04-01T15:40:45Z")
Your software My Mautic version is: v3.3.5 My PHP version is: PHP Version 7.3.29 My Database type and version is: Your problem My problem is: How to add SSL to mautic I have done all setup everything is working gr… --- ## [4.2.1 Installation Failed](https://forum.mautic.org/t/4-2-1-installation-failed/23340)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 12\ **Last updated:** [April 1, 2022, 1:14pm UTC](https://forum.mautic.org/t/4-2-1-installation-failed/23340 "2022-04-01T13:14:17Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4 My Database type and version is: MySql 8 Your problem My problem is: Used the web updater to update to 4.2.1. UPgrade failed at cache clear (UI became… --- ## [Segment filter not working correctly](https://forum.mautic.org/t/segment-filter-not-working-correctly/23446)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 4\ **Last updated:** [April 1, 2022, 6:07am UTC](https://forum.mautic.org/t/segment-filter-not-working-correctly/23446 "2022-04-01T06:07:34Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 Your problem My problem is: I have setup the following filter for a dynamic segment: Visited URL contains vietnam AND Visited URL count is greater … [Previous page](https://forum.mautic.org/c/support/8.md?page=106) [Next page](https://forum.mautic.org/c/support/8.md?page=108)