# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=108 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 109 --- ## [Upgrading from v3 to v4 guidelines](https://forum.mautic.org/t/upgrading-from-v3-to-v4-guidelines/23435)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 0\ **Last updated:** [March 31, 2022, 3:51pm UTC](https://forum.mautic.org/t/upgrading-from-v3-to-v4-guidelines/23435 "2022-03-31T15:51:10Z")
Your software3.1.2 My PHP version is : 7.3.27 My MySQL/MariaDB version is mysqlnd 5.0.12-dev Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (delete as applicab… --- ## [Console not working after converting to Composer on 4.2](https://forum.mautic.org/t/console-not-working-after-converting-to-composer-on-4-2/23430)
**Author:** [@brightworkcreative](https://forum.mautic.org/u/brightworkcreative)\ **Replies:** 1\ **Last updated:** [March 31, 2022, 3:31pm UTC](https://forum.mautic.org/t/console-not-working-after-converting-to-composer-on-4-2/23430 "2022-03-31T15:31:33Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4 My Database type and version is: 10.3.34-MariaDB Your problem My problem is: After following the documentation to convert to Composer, the console/cl… --- ## [Command \`doctrine:migrations:migrate\` exited with status code 1](https://forum.mautic.org/t/command-doctrinemigrate-exited-with-status-code-1/23390)
**Author:** [@h1dd3n\_sn1p3r](https://forum.mautic.org/u/h1dd3n_sn1p3r)\ **Replies:** 2\ **Last updated:** [March 31, 2022, 8:53am UTC](https://forum.mautic.org/t/command-doctrinemigrate-exited-with-status-code-1/23390 "2022-03-31T08:53:31Z")
Hi, Mautic community My Mautic version is: 4.2.1 My PHP version is: 7.4.28 My Database type and version is: 10.3.34 MariaDB. I am having an issue while upgrading the database schema. I noticed that some part of the M… --- ## [Is it possible to have a form link?](https://forum.mautic.org/t/is-it-possible-to-have-a-form-link/23382)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 2\ **Last updated:** [March 30, 2022, 1:22pm UTC](https://forum.mautic.org/t/is-it-possible-to-have-a-form-link/23382 "2022-03-30T13:22:33Z")
My PHP version is : 7.4.19 \*My MySQL/MariaDB version is mysqlnd 7.4.19 Mautic 4 Hello, I was wondering if it was possible to have a link for a form in order to put the link in a mail CTA by example ? I would like con… --- ## [Dynamic segment](https://forum.mautic.org/t/dynamic-segment/23334)
**Author:** [@paolosn](https://forum.mautic.org/u/paolosn)\ **Replies:** 8\ **Last updated:** [March 30, 2022, 9:58am UTC](https://forum.mautic.org/t/dynamic-segment/23334 "2022-03-30T09:58:22Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: How to create a “dynamic” segment in which only those who opened my last 3 campaigns sent are incl… --- ## [SMS - text messages: field used in campaigns](https://forum.mautic.org/t/sms-text-messages-field-used-in-campaigns/23376)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 0\ **Last updated:** [March 30, 2022, 5:44am UTC](https://forum.mautic.org/t/sms-text-messages-field-used-in-campaigns/23376 "2022-03-30T05:44:27Z")
Your software My Mautic version is: 4.0.2 Dear community, could you please indicate what field is considered by default to send SMS/Text messages? Is it the default mobile number in Contacts? Or is it possible to chang… --- ## [Can't upgrade to mautic 3.02 =\> 4.2 from command line](https://forum.mautic.org/t/cant-upgrade-to-mautic-3-02-4-2-from-command-line/23209)
**Author:** [@vanguy765](https://forum.mautic.org/u/vanguy765)\ **Replies:** 18\ **Last updated:** [March 29, 2022, 4:08pm UTC](https://forum.mautic.org/t/cant-upgrade-to-mautic-3-02-4-2-from-command-line/23209 "2022-03-29T16:08:17Z")
Your software My Mautic version is: 3.02 My PHP version as given by Mautic is: 7.3.33 DB Server type: MariaDB DB Server version: 10.2.32 Webserver: nginx/1.20.2 PHP version as given by phpMyAdmin: 7.4.28 I’m on Am… --- ## [4.2: Can't send email, error 500, foreign key constraint fails](https://forum.mautic.org/t/4-2-cant-send-email-error-500-foreign-key-constraint-fails/22933)
**Author:** [@cspenn](https://forum.mautic.org/u/cspenn)\ **Replies:** 8\ **Last updated:** [March 29, 2022, 3:32pm UTC](https://forum.mautic.org/t/4-2-cant-send-email-error-500-foreign-key-constraint-fails/22933 "2022-03-29T15:32:12Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4.27 My Database type and version is: MariaDB 10.5.15 Your problem My problem is: Error 500 on attempting to send an email. These errors are showing in t… --- ## [Campaigns doesn't run trigger automatically based in cron jobs](https://forum.mautic.org/t/campaigns-doesnt-run-trigger-automatically-based-in-cron-jobs/6830)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 4\ **Last updated:** [March 29, 2022, 4:50am UTC](https://forum.mautic.org/t/campaigns-doesnt-run-trigger-automatically-based-in-cron-jobs/6830 "2022-03-29T04:50:28Z")
Campaign trigger is not running automatically / responding based in command defined in cron jobs. I have set up cron jobs under Cpanel with the following commands that I think should do the trigger for all events de… --- ## [Upgrading from v3 to v4](https://forum.mautic.org/t/upgrading-from-v3-to-v4/23332)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 0\ **Last updated:** [March 28, 2022, 10:18pm UTC](https://forum.mautic.org/t/upgrading-from-v3-to-v4/23332 "2022-03-28T22:18:24Z")
Your software My Mautic version is: v3.1.2 My PHP version is: 7.3.27 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: Is there a guideline for upgrading from v3 to v4 using the publ… --- ## [Problem upgrading to Mautic 3 -- Can't drop index 'live\_tweet\_text\_index';](https://forum.mautic.org/t/problem-upgrading-to-mautic-3-cant-drop-index-live-tweet-text-index/20016)
**Author:** [@shanse2](https://forum.mautic.org/u/shanse2)\ **Replies:** 1\ **Last updated:** [March 28, 2022, 12:44pm UTC](https://forum.mautic.org/t/problem-upgrading-to-mautic-3-cant-drop-index-live-tweet-text-index/20016 "2022-03-28T12:44:39Z")
Your software My PHP version is : 7.2.24 My MySQL/MariaDB version is (delete as applicable): mysql Ver 15.1 Distrib 10.3.28-MariaDB Updating/Installing Errors I am (delete as applicable): Updating Upgrading/install… --- ## [iCalendar format link added to the email](https://forum.mautic.org/t/icalendar-format-link-added-to-the-email/23312)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 2\ **Last updated:** [March 28, 2022, 5:36pm UTC](https://forum.mautic.org/t/icalendar-format-link-added-to-the-email/23312 "2022-03-28T17:36:25Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.27 My Database type and version is: mysqilnd 5.2.12-dev Your problem My problem is: Is there a way to put an iCalendar Format (\*.ics) link in the … --- ## [Segment Sizes with Email](https://forum.mautic.org/t/segment-sizes-with-email/23234)
**Author:** [@dustintitus](https://forum.mautic.org/u/dustintitus)\ **Replies:** 7\ **Last updated:** [March 28, 2022, 3:24pm UTC](https://forum.mautic.org/t/segment-sizes-with-email/23234 "2022-03-28T15:24:25Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.2.34 My Database type and version is: MySQL 5.0.12 Your problem My problem is: When attaching a segment to an email the segment membership decreases / … --- ## [What is the best way to create a campaign with custom fields and tags data split by segments?](https://forum.mautic.org/t/what-is-the-best-way-to-create-a-campaign-with-custom-fields-and-tags-data-split-by-segments/23116)
**Author:** [@fernando\_jardim](https://forum.mautic.org/u/fernando_jardim)\ **Replies:** 11\ **Last updated:** [March 28, 2022, 2:25pm UTC](https://forum.mautic.org/t/what-is-the-best-way-to-create-a-campaign-with-custom-fields-and-tags-data-split-by-segments/23116 "2022-03-28T14:25:24Z")
Your software My Mautic version is: 4.1.2 My PHP version is: PHP Version 7.4.28 My Database type and version is: 10.3.34-MariaDB Your problem My problem is: Hello hello everyone! We manage a community that runs se… --- ## [Some data is not pre populated in a form field - why?](https://forum.mautic.org/t/some-data-is-not-pre-populated-in-a-form-field-why/23323)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 1\ **Last updated:** [March 28, 2022, 2:11pm UTC](https://forum.mautic.org/t/some-data-is-not-pre-populated-in-a-form-field-why/23323 "2022-03-28T14:11:08Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4.3 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I have set a form in a mautic landing page to show da… --- ## [Problem with backup and restore in mySQL (columns generated)](https://forum.mautic.org/t/problem-with-backup-and-restore-in-mysql-columns-generated/23324)
**Author:** [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Replies:** 0\ **Last updated:** [March 28, 2022, 10:55am UTC](https://forum.mautic.org/t/problem-with-backup-and-restore-in-mysql-columns-generated/23324 "2022-03-28T10:55:20Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: mySQL 8.0.27 This is a general problem. I had to restore the database from standard mySQL backup and it fails The hos… --- ## [Layout/Font of emails with new GrapeJS editor](https://forum.mautic.org/t/layout-font-of-emails-with-new-grapejs-editor/23287)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 5\ **Last updated:** [March 26, 2022, 1:54pm UTC](https://forum.mautic.org/t/layout-font-of-emails-with-new-grapejs-editor/23287 "2022-03-26T13:54:33Z")
Hello! I’ve recently upgraded my Mautic to 4.2.0 and start using the GrapeJS editor. So far that works but i encountered that emails look different than before. One thing is that element blocks all have an top/bottom ma… --- ## [Cronjob only triggers manually](https://forum.mautic.org/t/cronjob-only-triggers-manually/4372)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 6\ **Last updated:** [March 26, 2022, 1:27pm UTC](https://forum.mautic.org/t/cronjob-only-triggers-manually/4372 "2022-03-26T13:27:07Z")
Hi, I am having endless problems with mautic. Its a great bit of software but my god, getting it working is a nightmare. My contacts are not being updated to segments via my cronjobs. So, as suggested on here, I h… --- ## [Unable to access admin after upgrade to 4.2 from 4.0](https://forum.mautic.org/t/unable-to-access-admin-after-upgrade-to-4-2-from-4-0/23311)
**Author:** [@dctx](https://forum.mautic.org/u/dctx)\ **Replies:** 0\ **Last updated:** [March 25, 2022, 9:07pm UTC](https://forum.mautic.org/t/unable-to-access-admin-after-upgrade-to-4-2-from-4-0/23311 "2022-03-25T21:07:46Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4.3 My Database type and version is: MySQL 8.0.22-0ubuntu0.20.04.2 Your problem My problem is: Hello guys, I’m unable to access anymore to my GUI dashbo… --- ## [Redis?](https://forum.mautic.org/t/redis/22289)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 1\ **Last updated:** [March 25, 2022, 5:51pm UTC](https://forum.mautic.org/t/redis/22289 "2022-03-25T17:51:46Z")
Your software My PHP version is : 7.4.27 My MySQL/MariaDB version is (delete as applicable): 8.0.27 Your problem My problem is : Hi, I’m trying to configure redis in mautic. I’ve done: 'cache\_adapter' =\> 'maut… --- ## [Clear cache in Mautic 3 via command line not going through](https://forum.mautic.org/t/clear-cache-in-mautic-3-via-command-line-not-going-through/20635)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 4\ **Last updated:** [March 25, 2022, 2:27pm UTC](https://forum.mautic.org/t/clear-cache-in-mautic-3-via-command-line-not-going-through/20635 "2022-03-25T14:27:17Z")
Mautic version My PHP version is : 7.2 \*My MySQL version is 5.7.35 \*Processing clear cache via Command Line These errors are showing in the installer : Error: Allowed memory size of 134217728 bytes exhausted (tried … --- ## [Send email on later date selected via form](https://forum.mautic.org/t/send-email-on-later-date-selected-via-form/23054)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 20\ **Last updated:** [March 25, 2022, 1:39pm UTC](https://forum.mautic.org/t/send-email-on-later-date-selected-via-form/23054 "2022-03-25T13:39:03Z")
Your software My Mautic version is: 3.3 My PHP version is: My Database type and version is: Your problem My problem is: Sending email on later date selected via form date picker Hi there, Just wondering does anyon… --- ## [Upgrade path from v2.14.2](https://forum.mautic.org/t/upgrade-path-from-v2-14-2/23160)
**Author:** [@conorseed](https://forum.mautic.org/u/conorseed)\ **Replies:** 5\ **Last updated:** [March 25, 2022, 10:42am UTC](https://forum.mautic.org/t/upgrade-path-from-v2-14-2/23160 "2022-03-25T10:42:50Z")
Your software My PHP version is : 7.3.X My MySQL/MariaDB version is: MySQL version 5.7.37-cll-lve Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via: Command Line Your problem … --- ## [Cannot select email in campaign builder](https://forum.mautic.org/t/cannot-select-email-in-campaign-builder/23286)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 2\ **Last updated:** [March 25, 2022, 10:13am UTC](https://forum.mautic.org/t/cannot-select-email-in-campaign-builder/23286 "2022-03-25T10:13:34Z")
Your software My Mautic version is: 4.12 Your problem My problem is: I tried to select an existing email in a campaign but its nowhere to be found. Please see video here which explains the problem: Recording #88 Thes… --- ## [Mautic - Email setting - Testing error](https://forum.mautic.org/t/mautic-email-setting-testing-error/23275)
**Author:** [@kjxavier](https://forum.mautic.org/u/kjxavier)\ **Replies:** 0\ **Last updated:** [March 24, 2022, 8:39pm UTC](https://forum.mautic.org/t/mautic-email-setting-testing-error/23275 "2022-03-24T20:39:09Z")
Your software My Mautic version is: 4 My PHP version is: 7.4 Your problem My problem is: Error while testing connection Error: Unable to connect with TLS encryption Log data: ++ Starting Swift\_SmtpTransport \<\< 220 h… --- ## [How do I select which segment my lead gets saved to?](https://forum.mautic.org/t/how-do-i-select-which-segment-my-lead-gets-saved-to/23215)
**Author:** [@toluwalogo](https://forum.mautic.org/u/toluwalogo)\ **Replies:** 4\ **Last updated:** [March 24, 2022, 3:57pm UTC](https://forum.mautic.org/t/how-do-i-select-which-segment-my-lead-gets-saved-to/23215 "2022-03-24T15:57:02Z")
Good day everyone. I’m Toluwalogo, a Mautic Newbie. First I have to say it’s a great software. I absolutely love it. But then as a newbie, i have some trival problem. When creating my form, how do I select which segm… --- ## [Mautic PHP permissiong file error middlewares.cache.php](https://forum.mautic.org/t/mautic-php-permissiong-file-error-middlewares-cache-php/23243)
**Author:** [@listin](https://forum.mautic.org/u/listin)\ **Replies:** 1\ **Last updated:** [March 24, 2022, 1:50pm UTC](https://forum.mautic.org/t/mautic-php-permissiong-file-error-middlewares-cache-php/23243 "2022-03-24T13:50:49Z")
Your software My Mautic version is: 4 My PHP version is: 7.4.28 My Database type and version is: mariadb Your problem My problem is: cannot access mautic anymore… If I try to access mautic using ip address I get er… --- ## [Campaign: Webhook Action: Connect to another Mautic instance](https://forum.mautic.org/t/campaign-webhook-action-connect-to-another-mautic-instance/23211)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 2\ **Last updated:** [March 23, 2022, 7:43am UTC](https://forum.mautic.org/t/campaign-webhook-action-connect-to-another-mautic-instance/23211 "2022-03-23T07:43:11Z")
I have two Mautic installs representing 2 different sites: site1.com and site2.com I’m trying to create a Campaign on site1.com that will send a webhook to site2.com. On site2.com, I enabled the API, created a user, an… --- ## [Empty field gets is not empty? - in Mautic 4.1.1](https://forum.mautic.org/t/empty-field-gets-is-not-empty-in-mautic-4-1-1/23149)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 3\ **Last updated:** [March 23, 2022, 7:39am UTC](https://forum.mautic.org/t/empty-field-gets-is-not-empty-in-mautic-4-1-1/23149 "2022-03-23T07:39:22Z")
I need a filter that checks if a datefield is empty. So I tried: Date last Active - empty - The field is correctly disabled and nothing is in it. If I save the segment, the field is still disabled but shows the cur… --- ## [Campaign Builder - Decision not working](https://forum.mautic.org/t/campaign-builder-decision-not-working/23151)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 6\ **Last updated:** [March 23, 2022, 7:35am UTC](https://forum.mautic.org/t/campaign-builder-decision-not-working/23151 "2022-03-23T07:35:20Z")
Hello all, I’ve got a test Campaign live with the attached “Decision” as a key part of the journey. If I build a different segment using the same core field, then it is populated. However in the Campaign, the syst… [Previous page](https://forum.mautic.org/c/support/8.md?page=107) [Next page](https://forum.mautic.org/c/support/8.md?page=109)