# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=11 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 12 --- ## [How to Manually Install Mautic 6.0.2 Update Zip](https://forum.mautic.org/t/how-to-manually-install-mautic-6-0-2-update-zip/35777)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 5\ **Last updated:** [June 9, 2025, 2:50pm UTC](https://forum.mautic.org/t/how-to-manually-install-mautic-6-0-2-update-zip/35777 "2025-06-09T14:50:24Z")
Hello, I originally downloaded the Mautic 6.0.0 zip from the Mautic GitHub release page and successfully installed it manually without using composer. Mautic 6.0.2 update has recently been released and I wish to upgrad… --- ## [From Mautic 5.2.5 to Mautic 6.0.1](https://forum.mautic.org/t/from-mautic-5-2-5-to-mautic-6-0-1/35638)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 1\ **Last updated:** [June 9, 2025, 12:15pm UTC](https://forum.mautic.org/t/from-mautic-5-2-5-to-mautic-6-0-1/35638 "2025-06-09T12:15:32Z")
I’ve been using Mautic 5.2.5 for a few months now, and I’d like to migrate to Mautic 6.0.1 without starting from scratch. Is it possible to upgrade by simply replacing the PHP code? Or is there a specific procedure to f… --- ## [Configuration of date display language and calendar display settings](https://forum.mautic.org/t/configuration-of-date-display-language-and-calendar-display-settings/35811)
**Author:** [@alexzlobin](https://forum.mautic.org/u/alexzlobin)\ **Replies:** 0\ **Last updated:** [June 9, 2025, 12:02am UTC](https://forum.mautic.org/t/configuration-of-date-display-language-and-calendar-display-settings/35811 "2025-06-09T00:02:00Z")
Your software My Mautic version is:6.0.2 My PHP version is:8.3 My Database type and version is:MariaDB11.4.7 Your problem My problem is: I can’t find how to change the date and calendar display format. It’s shown i… --- ## [Page hits are not connected to correct leads](https://forum.mautic.org/t/page-hits-are-not-connected-to-correct-leads/35785)
**Author:** [@matejtarca](https://forum.mautic.org/u/matejtarca)\ **Replies:** 2\ **Last updated:** [June 6, 2025, 11:01am UTC](https://forum.mautic.org/t/page-hits-are-not-connected-to-correct-leads/35785 "2025-06-06T11:01:44Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.29 My Database type and version is: MySQL 5.7.44 Your problem I need the ability to track users from our main website into Mautic. The main website is… --- ## [Command mautic:maintenance:cleanup --days-old do not works](https://forum.mautic.org/t/command-mauticcleanup-days-old-do-not-works/35797)
**Author:** [@hromartins](https://forum.mautic.org/u/hromartins)\ **Replies:** 1\ **Last updated:** [June 4, 2025, 7:02pm UTC](https://forum.mautic.org/t/command-mauticcleanup-days-old-do-not-works/35797 "2025-06-04T19:02:11Z")
Your software My Mautic version is: v4.4.10 My PHP version is: 7.4.33 My Database type and version is: 10.11.8-MariaDB-ubu2204-log Your problem Hello everyone! I’m trying to perform a cleanup on my Mautic instance u… --- ## [Mautic v5 - recently cannot login, page refreshes with no alert](https://forum.mautic.org/t/mautic-v5-recently-cannot-login-page-refreshes-with-no-alert/35750)
**Author:** [@savrat](https://forum.mautic.org/u/savrat)\ **Replies:** 2\ **Last updated:** [June 2, 2025, 7:13am UTC](https://forum.mautic.org/t/mautic-v5-recently-cannot-login-page-refreshes-with-no-alert/35750 "2025-06-02T07:13:54Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1.32 My Database type and version is: mysql Ver 15.1 Distrib 10.11.13-MariaDB, for Linux (x86\_64) using readline 5.1 My problem is: I cannot login on in… --- ## [M5 Tracking issue: Tracking Email-address click only work once and the second click fail](https://forum.mautic.org/t/m5-tracking-issue-tracking-email-address-click-only-work-once-and-the-second-click-fail/34914)
**Author:** [@fkrafft](https://forum.mautic.org/u/fkrafft)\ **Replies:** 3\ **Last updated:** [June 2, 2025, 6:16am UTC](https://forum.mautic.org/t/m5-tracking-issue-tracking-email-address-click-only-work-once-and-the-second-click-fail/34914 "2025-06-02T06:16:57Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1 My Database type and version is: MariaDB Client environment OS X and Windows Chrome Outlook Your problem My problem is: Segment email containin… --- ## [Console doctrine:schema:update --no-interaction --force](https://forum.mautic.org/t/console-doctrineupdate-no-interaction-force/35433)
**Author:** [@jm1](https://forum.mautic.org/u/jm1)\ **Replies:** 3\ **Last updated:** [June 2, 2025, 5:46am UTC](https://forum.mautic.org/t/console-doctrineupdate-no-interaction-force/35433 "2025-06-02T05:46:20Z")
Your software My Mautic version is: 6.0 My PHP version is: 8.3.19 My Database type and version is: MySQL 8.0.41 Your problem I’m trying to upgrade v5.2.2 to v6. My problem is that console doctrine:schema:update --no… --- ## [V5.2.1 to 5.2.6, Composer, mautic:update:apply --finish](https://forum.mautic.org/t/v5-2-1-to-5-2-6-composer-mauticapply-finish/35765)
**Author:** [@fkrafft](https://forum.mautic.org/u/fkrafft)\ **Replies:** 1\ **Last updated:** [May 31, 2025, 4:45pm UTC](https://forum.mautic.org/t/v5-2-1-to-5-2-6-composer-mauticapply-finish/35765 "2025-05-31T16:45:07Z")
Your software My Mautic version is: 5.2.1 Upgrading to 5.2.6 My PHP version is: 8.3 My Database type and version is: MariaDB Your problem My problem is: Composer based upgrade instructions seem to be incorrect. Li… --- ## [New user issue: Campaign emails don't send (but test email does)](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361)
**Author:** [@benhunt1](https://forum.mautic.org/u/benhunt1)\ **Replies:** 5\ **Last updated:** [May 31, 2025, 11:21am UTC](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361 "2025-05-31T11:21:05Z")
Your software My Mautic version is: v5.1.1 My PHP version is: 8.1.29 My Database type and version is: 10.6.19-MariaDB-deb11-log Your problem First-time user here, so this may be a noob question. I have created a te… --- ## [Every morning I find that Mautic has a write permission issue with the logs folder](https://forum.mautic.org/t/every-morning-i-find-that-mautic-has-a-write-permission-issue-with-the-logs-folder/35757)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 1\ **Last updated:** [May 31, 2025, 8:35am UTC](https://forum.mautic.org/t/every-morning-i-find-that-mautic-has-a-write-permission-issue-with-the-logs-folder/35757 "2025-05-31T08:35:57Z")
Your software My Mautic version is: 5.2.6 My PHP version is: 8.2 My Database type and version is: MySql My problem is: Every morning I find that Mautic has a write permission issue with the folder /var/www/html/maut… --- ## [Cannot Edit Blank template in Grapejs GUI-Mautic 6](https://forum.mautic.org/t/cannot-edit-blank-template-in-grapejs-gui-mautic-6/35755)
**Author:** [@domjag](https://forum.mautic.org/u/domjag)\ **Replies:** 2\ **Last updated:** [May 30, 2025, 11:58am UTC](https://forum.mautic.org/t/cannot-edit-blank-template-in-grapejs-gui-mautic-6/35755 "2025-05-30T11:58:30Z")
Your software My Mautic version is: Mautic 6 My PHP version is: 8.2 My Database type and version is:10.5.9-MariaDB - MariaDB Server Your problem My problem is: Cannot edit email template in Grapejs These errors are… --- ## [Any help needed on troubleshooting my emails not sending out](https://forum.mautic.org/t/any-help-needed-on-troubleshooting-my-emails-not-sending-out/35726)
**Author:** [@dietergi](https://forum.mautic.org/u/dietergi)\ **Replies:** 2\ **Last updated:** [May 28, 2025, 1:23pm UTC](https://forum.mautic.org/t/any-help-needed-on-troubleshooting-my-emails-not-sending-out/35726 "2025-05-28T13:23:21Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: Emails will not send out. I tried the smtp test mail, which was send out towards mailersend and re… --- ## [Mautic Composer Update to 5.2.6 fails with npx patch-package Unexpected token](https://forum.mautic.org/t/mautic-composer-update-to-5-2-6-fails-with-npx-patch-package-unexpected-token/35736)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 1\ **Last updated:** [May 28, 2025, 10:11am UTC](https://forum.mautic.org/t/mautic-composer-update-to-5-2-6-fails-with-npx-patch-package-unexpected-token/35736 "2025-05-28T10:11:31Z")
Your software My Mautic version is: Updating to 5.2.6 My PHP version is: 8.1.32 My Database type and version is: MySQL 8.0.42 Your problem My problem is: Updating with composer works until npx patch-package comes u… --- ## [Proper config/local.php configuration for mautic:donotsell:download cron job](https://forum.mautic.org/t/proper-config-local-php-configuration-for-mauticdownload-cron-job/35734)
**Author:** [@ultimike](https://forum.mautic.org/u/ultimike)\ **Replies:** 2\ **Last updated:** [May 27, 2025, 5:28pm UTC](https://forum.mautic.org/t/proper-config-local-php-configuration-for-mauticdownload-cron-job/35734 "2025-05-27T17:28:41Z")
Your software My Mautic version is: 6.0.1 My PHP version is: 8.3.19 My Database type and version is: 11.4.6-MariaDB-deb12-log Your problem My problem is: I cannot figure out how to properly configure the maxmind set… --- ## [Preinstallation check fails on PHP 8.3.17](https://forum.mautic.org/t/preinstallation-check-fails-on-php-8-3-17/35733)
**Author:** [@tcore](https://forum.mautic.org/u/tcore)\ **Replies:** 0\ **Last updated:** [May 27, 2025, 1:18pm UTC](https://forum.mautic.org/t/preinstallation-check-fails-on-php-8-3-17/35733 "2025-05-27T13:18:20Z")
Your software Mautic 4.1.10 My PHP version is :8.3.17-nmm1 Updating/Installing Errors Prerequisite check for update to Mautic 5 fails even though required PHP version is present One or more errors occurred while chec… --- ## [Emoji's in emails causing 500 error](https://forum.mautic.org/t/emojis-in-emails-causing-500-error/27699)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 2\ **Last updated:** [May 26, 2025, 7:59am UTC](https://forum.mautic.org/t/emojis-in-emails-causing-500-error/27699 "2025-05-26T07:59:59Z")
Your software My Mautic version is: 4.4.5 My PHP version is:7.4.3 My Database type and version is: Maria DB 10.3.34 Your problem If I create an email with emoji’s I get a 500 internal server error on saving. I have … --- ## [Need Help Setting Up Localhost for Development](https://forum.mautic.org/t/need-help-setting-up-localhost-for-development/35724)
**Author:** [@marcossouza](https://forum.mautic.org/u/marcossouza)\ **Replies:** 2\ **Last updated:** [May 25, 2025, 1:14pm UTC](https://forum.mautic.org/t/need-help-setting-up-localhost-for-development/35724 "2025-05-25T13:14:55Z")
Sorry for my English. I’m a developer, experienced in C# and Python, but not in PHP (although I know a little). My goal is to install Mautic on localhost for customization purposes. I couldn’t find anything on the websi… --- ## [Is it possible upgrade Mautic 5.2.X to Mautic 6.0.1?](https://forum.mautic.org/t/is-it-possible-upgrade-mautic-5-2-x-to-mautic-6-0-1/35718)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 3\ **Last updated:** [May 24, 2025, 8:05am UTC](https://forum.mautic.org/t/is-it-possible-upgrade-mautic-5-2-x-to-mautic-6-0-1/35718 "2025-05-24T08:05:15Z")
Is it possible upgrade Mautic 5.2.4 to Mautic 6.0.1, or is it mandatory to proceed with a new installation and manually recreate all assets and campaigns in Mautic 6? If an upgrade procedure exists, where can I find the… --- ## [AWS SES rate exceeded + Multithread](https://forum.mautic.org/t/aws-ses-rate-exceeded-multithread/35712)
**Author:** [@igorsistema2](https://forum.mautic.org/u/igorsistema2)\ **Replies:** 1\ **Last updated:** [May 23, 2025, 9:02am UTC](https://forum.mautic.org/t/aws-ses-rate-exceeded-multithread/35712 "2025-05-23T09:02:36Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 7.4.33 My Database type and version is: MariaDB-0ubuntu0.24.04.1 - Ubuntu 24.04 Your problem My problem is: I am able to send 300 emails in 50 seconds, … --- ## [Send transactional email to contact even when DNC (in Mautic 4)](https://forum.mautic.org/t/send-transactional-email-to-contact-even-when-dnc-in-mautic-4/35699)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 3\ **Last updated:** [May 21, 2025, 2:02pm UTC](https://forum.mautic.org/t/send-transactional-email-to-contact-even-when-dnc-in-mautic-4/35699 "2025-05-21T14:02:31Z")
Hello, Is there a way in Mautic (or via the API) to send transactional emails that are also sent/delivered when the contact is DNC? We are using Mautic version 4.4.11. I read at Understand the Difference: Transactiona… --- ## [Sending URL/Links in Text Message Channel (http / https)](https://forum.mautic.org/t/sending-url-links-in-text-message-channel-http-https/19326)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 8\ **Last updated:** [May 21, 2025, 1:19pm UTC](https://forum.mautic.org/t/sending-url-links-in-text-message-channel-http-https/19326 "2025-05-21T13:19:00Z")
Hi I am creating Text SMS Channel and need to place URL. when i added “https://google.com”, the campaign failed. When I added “Http://google.com”, I did received the message with the link but Link was not “Http://goog… --- ## [Mautic Error: Email Rejected by Mailrelay – How to Fix It?](https://forum.mautic.org/t/mautic-error-email-rejected-by-mailrelay-how-to-fix-it/35436)
**Author:** [@miguelfalcon](https://forum.mautic.org/u/miguelfalcon)\ **Replies:** 2\ **Last updated:** [May 21, 2025, 11:29am UTC](https://forum.mautic.org/t/mautic-error-email-rejected-by-mailrelay-how-to-fix-it/35436 "2025-05-21T11:29:45Z")
My Mautic version is: 6.0.0 My PHP version is: 8.3.19 My Database type and version is: 10.11.11-MariaDB-cll-lve In Mautic’s settings, I have info@domain.com configured as the sender and SMTP set up in Mailrelay. Howe… --- ## [Sales Opportunity Pipeline](https://forum.mautic.org/t/sales-opportunity-pipeline/27430)
**Author:** [@knisely\_done](https://forum.mautic.org/u/knisely_done)\ **Replies:** 41\ **Last updated:** [May 21, 2025, 4:34am UTC](https://forum.mautic.org/t/sales-opportunity-pipeline/27430 "2025-05-21T04:34:11Z")
I’m very new to Mautic and I’m liking the potential here. I’m trying to get me and my clients off HubSpot. One thing I just can’t seem to figure out is whether Mautic offers the ability to track opportunities (HubSpot ca… --- ## [Contacts Need to Click Verification Link Twice – How to Fix?"](https://forum.mautic.org/t/contacts-need-to-click-verification-link-twice-how-to-fix/35698)
**Author:** [@alexsognir](https://forum.mautic.org/u/alexsognir)\ **Replies:** 0\ **Last updated:** [May 20, 2025, 6:13pm UTC](https://forum.mautic.org/t/contacts-need-to-click-verification-link-twice-how-to-fix/35698 "2025-05-20T18:13:59Z")
Your software My Mautic version is: 5.2.5 My PHP version is: 8.2 My Database type and version is: 5.7 Your problem My problem is: Hi I’m experiencing an issue where contacts must click the email verification link t… --- ## [Upgrading from 5.1.1 to Mautic 6.x via command line](https://forum.mautic.org/t/upgrading-from-5-1-1-to-mautic-6-x-via-command-line/35673)
**Author:** [@deafinfotech](https://forum.mautic.org/u/deafinfotech)\ **Replies:** 3\ **Last updated:** [May 20, 2025, 3:10pm UTC](https://forum.mautic.org/t/upgrading-from-5-1-1-to-mautic-6-x-via-command-line/35673 "2025-05-20T15:10:35Z")
I am using Mautic on a shared host provider. I know it is strongly recommended not to run Mautic on a cheap shared host provider. However, my provider made Muatic available as a One-Click install. I’m running PHP 8.3 … --- ## [Upgrade Mautic 5.2.3 (mautic/mautic:5.2.3-apache) in a docker container to Mautic 6](https://forum.mautic.org/t/upgrade-mautic-5-2-3-mautic-mautic-5-2-3-apache-in-a-docker-container-to-mautic-6/35651)
**Author:** [@svendemey](https://forum.mautic.org/u/svendemey)\ **Replies:** 1\ **Last updated:** [May 18, 2025, 11:30am UTC](https://forum.mautic.org/t/upgrade-mautic-5-2-3-mautic-mautic-5-2-3-apache-in-a-docker-container-to-mautic-6/35651 "2025-05-18T11:30:32Z")
Hello, I’m currently searching for a safe procedure to upgrade my Mautic installation to the new version. Previous attempts to load newer images (5.2.4+) always resulted in corrupted databases and backup restores. The … --- ## [Unify path in Campaign Builder](https://forum.mautic.org/t/unify-path-in-campaign-builder/35659)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 2\ **Last updated:** [May 16, 2025, 10:11am UTC](https://forum.mautic.org/t/unify-path-in-campaign-builder/35659 "2025-05-16T10:11:17Z")
Your software My Mautic version is: 5.2.5 My PHP version is: 8.2 My Database type and version is: Mysql 8 Your problem He’s doing some testing with Mautic’s Campaign Builder. I find it amazing. Using conditions, I… --- ## [Point Not Updating in Mautic 6.0.0](https://forum.mautic.org/t/point-not-updating-in-mautic-6-0-0/35665)
**Author:** [@Sudheer](https://forum.mautic.org/u/Sudheer)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 11:13am UTC](https://forum.mautic.org/t/point-not-updating-in-mautic-6-0-0/35665 "2025-05-15T11:13:34Z")
Php Version 8.3 Points are not getting updated for any action not even for Email opens. Any thing specifically needed to be done in Mautic 6.0.0 --- ## [SES API Error: Maximum sending rate exceeded](https://forum.mautic.org/t/ses-api-error-maximum-sending-rate-exceeded/35656)
**Author:** [@igorsistema2](https://forum.mautic.org/u/igorsistema2)\ **Replies:** 0\ **Last updated:** [May 12, 2025, 9:21pm UTC](https://forum.mautic.org/t/ses-api-error-maximum-sending-rate-exceeded/35656 "2025-05-12T21:21:40Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: I can currently send up to 43 emails per second using aws ses, I configured my crons using 3 threa… [Previous page](https://forum.mautic.org/c/support/8.md?page=10) [Next page](https://forum.mautic.org/c/support/8.md?page=12)