# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=110 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 111 --- ## [OneSignal Mobile Push Association](https://forum.mautic.org/t/onesignal-mobile-push-association/23038)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [March 14, 2022, 5:11pm UTC](https://forum.mautic.org/t/onesignal-mobile-push-association/23038 "2022-03-14T17:11:23Z")
I have a user id(push id) from OneSignal, what else do I need to pass in order to associate this to a lead id of email. Based on javascript API we have tried the following and it is not working: curl -v "https://mymaut… --- ## [PHP Fatal error: Uncaught Error: Undefined constant "MB\_OVERLOAD\_STRING"](https://forum.mautic.org/t/php-fatal-error-uncaught-error-undefined-constant-mb-overload-string/23015)
**Author:** [@nichg233333](https://forum.mautic.org/u/nichg233333)\ **Replies:** 1\ **Last updated:** [March 12, 2022, 7:24pm UTC](https://forum.mautic.org/t/php-fatal-error-uncaught-error-undefined-constant-mb-overload-string/23015 "2022-03-12T19:24:04Z")
I can’t check Mautic version now as the console -V command (and all other send commands only gives this error: /var/www/mautic/app/console -V PHP Fatal error: Uncaught Error: Undefined constant “MB\_OVERLOAD\_STRING” in … --- ## [Contacts without email address](https://forum.mautic.org/t/contacts-without-email-address/22899)
**Author:** [@shindberg](https://forum.mautic.org/u/shindberg)\ **Replies:** 7\ **Last updated:** [March 12, 2022, 2:29am UTC](https://forum.mautic.org/t/contacts-without-email-address/22899 "2022-03-12T02:29:56Z")
Mautic version 4.1.1 PHP Version 7.4.28 We have a lot of contacts in Mautic without an email address and only an IP Address and not sure how that happened. I could notice a lot of them are IP Addresses that hit a page… --- ## [Mautic Bug for Contact Replies cannot be fetched when Email Address is changed](https://forum.mautic.org/t/mautic-bug-for-contact-replies-cannot-be-fetched-when-email-address-is-changed/23017)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 0\ **Last updated:** [March 11, 2022, 11:22pm UTC](https://forum.mautic.org/t/mautic-bug-for-contact-replies-cannot-be-fetched-when-email-address-is-changed/23017 "2022-03-11T23:22:38Z")
My Mautic version is: 4.1.0 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 Crobjob php $MAUTICCONSOLE mautic:segment:update --batch-limit=900 php $MAUTICCONSOLE mautic:campaigns:trigger -… --- ## [Contact List - Export Functionality Broken?](https://forum.mautic.org/t/contact-list-export-functionality-broken/22876)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 3\ **Last updated:** [March 11, 2022, 4:28pm UTC](https://forum.mautic.org/t/contact-list-export-functionality-broken/22876 "2022-03-11T16:28:21Z")
Hello all, Has anyone else had issues today with the “Export to Excel” functionality on the Contacts section of the software? I can’t work out if it’s a new bug with the system, or an error at my end. --- ## [Do Mautic UTMs work in coded emails, or does the email need to be a Mautic template?](https://forum.mautic.org/t/do-mautic-utms-work-in-coded-emails-or-does-the-email-need-to-be-a-mautic-template/22927)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 2\ **Last updated:** [March 11, 2022, 4:26pm UTC](https://forum.mautic.org/t/do-mautic-utms-work-in-coded-emails-or-does-the-email-need-to-be-a-mautic-template/22927 "2022-03-11T16:26:08Z")
Hello all, All our emails tend to be designed elsewhere and the html imported in to Mautic using the “Code Mode” template. In this case, will Mautic UTMs still be added automatically to links, or is that a feature rest… --- ## [Running integration from command not working after upgrade](https://forum.mautic.org/t/running-integration-from-command-not-working-after-upgrade/23011)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 1\ **Last updated:** [March 11, 2022, 4:10pm UTC](https://forum.mautic.org/t/running-integration-from-command-not-working-after-upgrade/23011 "2022-03-11T16:10:43Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My Database type and version is: mysql Your problem My problem is: Icommands that run an integration not working after upgrading to v3 These errors are… --- ## [Automatically funneling Twitter Revue newsletter signups into existing Mautic segment](https://forum.mautic.org/t/automatically-funneling-twitter-revue-newsletter-signups-into-existing-mautic-segment/22998)
**Author:** [@tvanzo](https://forum.mautic.org/u/tvanzo)\ **Replies:** 0\ **Last updated:** [March 11, 2022, 2:52am UTC](https://forum.mautic.org/t/automatically-funneling-twitter-revue-newsletter-signups-into-existing-mautic-segment/22998 "2022-03-11T02:52:04Z")
Can’t find anything on Google about this, thought it would be a common thing to do. Just started revue on Twitter to attract more newsletter signups, want them to be added directly to mautic newsletter so they receive o… --- ## [Mautic, NGINX and JS browser cache headers](https://forum.mautic.org/t/mautic-nginx-and-js-browser-cache-headers/22992)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 0\ **Last updated:** [March 10, 2022, 6:49pm UTC](https://forum.mautic.org/t/mautic-nginx-and-js-browser-cache-headers/22992 "2022-03-10T18:49:24Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4 My Database type and version is: Mysql 8 Your problem My problem is: I want to add cache headers to the response for /forms/form.js requests. But my set… --- ## [DOUBTS IN MAUTIC](https://forum.mautic.org/t/doubts-in-mautic/22976)
**Author:** [@paolosn](https://forum.mautic.org/u/paolosn)\ **Replies:** 10\ **Last updated:** [March 10, 2022, 12:31pm UTC](https://forum.mautic.org/t/doubts-in-mautic/22976 "2022-03-10T12:31:23Z")
Tu software Mi versión maótica es: Mi versión de PHP es: 7.4.28 Mi tipo y versión de base de datos es:10.3.34-MariaDB Tu problema Mi problema es: DOUBTS IN MAUTIC Hi guys I’m new to matic and I’ve managed to set up ma… --- ## [Unable to upload csv in contact](https://forum.mautic.org/t/unable-to-upload-csv-in-contact/22983)
**Author:** [@atsatli](https://forum.mautic.org/u/atsatli)\ **Replies:** 0\ **Last updated:** [March 10, 2022, 9:41am UTC](https://forum.mautic.org/t/unable-to-upload-csv-in-contact/22983 "2022-03-10T09:41:26Z")
Your software My Mautic version is: v4.2.0 My PHP version is: PHP Version 7.4.25 My Database type and version is: 10.3.32-MariaDB Your problem My problem is: unable to upload csv or import and even i click on channe… --- ## [My mautic stopped working after host upgraded the server](https://forum.mautic.org/t/my-mautic-stopped-working-after-host-upgraded-the-server/22931)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 2\ **Last updated:** [March 9, 2022, 5:13pm UTC](https://forum.mautic.org/t/my-mautic-stopped-working-after-host-upgraded-the-server/22931 "2022-03-09T17:13:54Z")
I have old version 2.16.3 and it just stopped working I could not login My host apparently adopted 8.1 PHP…few days ago. I put some code into htaccess to force php70 but still cron is not triggering… Any idea? Also … --- ## [Email stats mismatch](https://forum.mautic.org/t/email-stats-mismatch/22969)
**Author:** [@atsatli](https://forum.mautic.org/u/atsatli)\ **Replies:** 2\ **Last updated:** [March 9, 2022, 2:42pm UTC](https://forum.mautic.org/t/email-stats-mismatch/22969 "2022-03-09T14:42:42Z")
Your software My Mautic version is: v4.2.0 My PHP version is: 7.4.26 My Database type and version is: 10.3.32-MariaDB Your problem My problem is: As my email stats are showing wrong where i can see click rate are h… --- ## [Webhook Amazon SES - Can you post yours?](https://forum.mautic.org/t/webhook-amazon-ses-can-you-post-yours/22959)
**Author:** [@navids](https://forum.mautic.org/u/navids)\ **Replies:** 1\ **Last updated:** [March 9, 2022, 1:04pm UTC](https://forum.mautic.org/t/webhook-amazon-ses-can-you-post-yours/22959 "2022-03-09T13:04:34Z")
Your software My Mautic version is: 4 My PHP version is: 7.4 Your problem My problem is: Can someone copy and paste their webhook url used for Amazon SES so we have a working example? --- ## [Campaign not working properly](https://forum.mautic.org/t/campaign-not-working-properly/22967)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 3\ **Last updated:** [March 9, 2022, 12:54pm UTC](https://forum.mautic.org/t/campaign-not-working-properly/22967 "2022-03-09T12:54:43Z")
Your software My Mautic version is: v4.1.2 My PHP version is: 7.4.28 My Database type and version is: mariaDB Your problem My problem is: I’ve got a welcome campaign and want to send different emails to different … --- ## [How do we achieve full width on GrapeJS wrapper or section?](https://forum.mautic.org/t/how-do-we-achieve-full-width-on-grapejs-wrapper-or-section/22519)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 6\ **Last updated:** [March 8, 2022, 3:42pm UTC](https://forum.mautic.org/t/how-do-we-achieve-full-width-on-grapejs-wrapper-or-section/22519 "2022-03-08T15:42:28Z")
My problem is : GrapeJS supports full width attribute. Not able to achieve full width within a section or wrapper in GrapeJS on Mautic. Please advise … Thank you --- ## [REST API for 4.0.2 not working](https://forum.mautic.org/t/rest-api-for-4-0-2-not-working/22953)
**Author:** [@shubropurkait](https://forum.mautic.org/u/shubropurkait)\ **Replies:** 0\ **Last updated:** [March 8, 2022, 7:56am UTC](https://forum.mautic.org/t/rest-api-for-4-0-2-not-working/22953 "2022-03-08T07:56:14Z")
Your software My Mautic version is: 4.0.2 My PHP version is : 7 (Laravel 7 framework) My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Installing Errors \*I am new to mautic : Installing \*Up… --- ## [Specify 'Message limit for queue processing' by email, not by system](https://forum.mautic.org/t/specify-message-limit-for-queue-processing-by-email-not-by-system/22951)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 0\ **Last updated:** [March 8, 2022, 3:10am UTC](https://forum.mautic.org/t/specify-message-limit-for-queue-processing-by-email-not-by-system/22951 "2022-03-08T03:10:18Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: 10.3.27-MariaDB Your problem My problem is: Is it possible to specify the ‘Message limit for queue processing’ by em… --- ## [A lot of duplicates in contacts](https://forum.mautic.org/t/a-lot-of-duplicates-in-contacts/9835)
**Author:** [@carlojbruno](https://forum.mautic.org/u/carlojbruno)\ **Replies:** 16\ **Last updated:** [March 8, 2022, 1:52am UTC](https://forum.mautic.org/t/a-lot-of-duplicates-in-contacts/9835 "2022-03-08T01:52:12Z")
Hello, I’m finding strange results in my Contacts list: as you can see in the screenshot (https://docs.google.com/drawings/d/1On1s4a5OJYFug1xgEp-6q6M3oL\_DIWHf1RpXrCeEWOY/edit?usp=sharing) most of the Anonymous cont… --- ## [Mautic Installed with Composer Marketplace says without composer](https://forum.mautic.org/t/mautic-installed-with-composer-marketplace-says-without-composer/22945)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [March 7, 2022, 2:59pm UTC](https://forum.mautic.org/t/mautic-installed-with-composer-marketplace-says-without-composer/22945 "2022-03-07T14:59:17Z")
Finally I managed to install Mautic with composer!! What I did was the following: sudo git clone GitHub - mautic/mautic: Mautic: Open Source Marketing Automation Software. sudo composer install I was very excited to … --- ## [Error during upgrade from 4.1.1 to 4.1.2](https://forum.mautic.org/t/error-during-upgrade-from-4-1-1-to-4-1-2/22576)
**Author:** [@castellino](https://forum.mautic.org/u/castellino)\ **Replies:** 3\ **Last updated:** [March 7, 2022, 10:52am UTC](https://forum.mautic.org/t/error-during-upgrade-from-4-1-1-to-4-1-2/22576 "2022-03-07T10:52:09Z")
Your software My PHP version is : 7.4.27 My MySQL/MariaDB version is: MySQL version (MySQL Community Server 8.0.28) Updating/Installing Errors I am: Updating Upgrading via: Command Line These errors are showing in … --- ## [Mautic ID not merged after form submit](https://forum.mautic.org/t/mautic-id-not-merged-after-form-submit/22941)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 0\ **Last updated:** [March 7, 2022, 10:12am UTC](https://forum.mautic.org/t/mautic-id-not-merged-after-form-submit/22941 "2022-03-07T10:12:29Z")
Mautic Version 4.1.x series PHP version 7.4.25 What browsers are you seeing the problem on? Chrome What happened? Hi, On our website we have a few forms. In Chrome the tracking doesn’t seem to work properly, however … --- ## [Error upgrade from v4.0.1 to v4.2 on LiteSpeed server](https://forum.mautic.org/t/error-upgrade-from-v4-0-1-to-v4-2-on-litespeed-server/22904)
**Author:** [@dev570](https://forum.mautic.org/u/dev570)\ **Replies:** 3\ **Last updated:** [March 7, 2022, 10:02am UTC](https://forum.mautic.org/t/error-upgrade-from-v4-0-1-to-v4-2-on-litespeed-server/22904 "2022-03-07T10:02:35Z")
Your software My Mautic version is: v4.0.1 My PHP version is: 7.4.28 My Database type and version is: 10.4.24-MariaDB-1:10.4.24+maria~focal-log Your problem My problem is: If I update from Mautic v4.0.1 to v4.2 on … --- ## [Automation emails not receiving in Gmail addresses](https://forum.mautic.org/t/automation-emails-not-receiving-in-gmail-addresses/20500)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 7\ **Last updated:** [August 24, 2021, 6:14am UTC](https://forum.mautic.org/t/automation-emails-not-receiving-in-gmail-addresses/20500 "2021-08-24T06:14:52Z")
I have an issue not receiving emails from automation in Gmail accounts only, I tried about 4 different gmail address and not receiving emails, the dashboard is telling me that they where send to crons are working fine, I… --- ## [Contacts being created when viewing landing page](https://forum.mautic.org/t/contacts-being-created-when-viewing-landing-page/22928)
**Author:** [@emrl](https://forum.mautic.org/u/emrl)\ **Replies:** 1\ **Last updated:** [March 4, 2022, 10:37pm UTC](https://forum.mautic.org/t/contacts-being-created-when-viewing-landing-page/22928 "2022-03-04T22:37:40Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4 My Database type and version is: Ver 15.1 Distrib 10.3.34-MariaDB Your problem My problem is: Contacts are being created with their Name set to the la… --- ## [Report Campaignstart](https://forum.mautic.org/t/report-campaignstart/22923)
**Author:** [@sebastien](https://forum.mautic.org/u/sebastien)\ **Replies:** 1\ **Last updated:** [March 4, 2022, 10:39am UTC](https://forum.mautic.org/t/report-campaignstart/22923 "2022-03-04T10:39:17Z")
Hi, I\`m new here and hope you all can help me with my problem. I need to report how many people entry different campaigns. The order of events is like this: Contacts join the first campaign via submission of a form. … --- ## [Re-install mautic with Composer but use same database?](https://forum.mautic.org/t/re-install-mautic-with-composer-but-use-same-database/22911)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 2\ **Last updated:** [March 3, 2022, 7:09pm UTC](https://forum.mautic.org/t/re-install-mautic-with-composer-but-use-same-database/22911 "2022-03-03T19:09:52Z")
Not a “problem” but a question I installed Mautic from zip but I am wondering if I can reinstall Mautic using composer and connect it to the same database that was installed via zip? --- ## [Videos in emails don't work in Mautic 4.1.1](https://forum.mautic.org/t/videos-in-emails-dont-work-in-mautic-4-1-1/22897)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 2\ **Last updated:** [March 3, 2022, 5:19pm UTC](https://forum.mautic.org/t/videos-in-emails-dont-work-in-mautic-4-1-1/22897 "2022-03-03T17:19:55Z")
I have tried to put a video into an email in Mautic. But both possibilities to do that don’t work. If I put it into the mail like that: Gated video | Mautic The code is shown in the template, but the video isn’t. No… --- ## [What is queued in an email statistic? Unable to check contacts or send email to 15 Queued](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766)
**Author:** [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Replies:** 21\ **Last updated:** [March 3, 2022, 5:19pm UTC](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766 "2022-03-03T17:19:40Z")
15 queued What is this. I am not even able to click on this and see the contacts. also I can confirm that these emails did not receive emails and no further option to send again. --- ## [Default Email Templates not Working 4.2 GrapesJS](https://forum.mautic.org/t/default-email-templates-not-working-4-2-grapesjs/22910)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 1\ **Last updated:** [March 3, 2022, 4:48pm UTC](https://forum.mautic.org/t/default-email-templates-not-working-4-2-grapesjs/22910 "2022-03-03T16:48:19Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4 My Database type and version is: mysql 8.0 Your problem My problem is: Enable GrapesJS plugin. Create a new email template (campaign). Choose Truly Pers… [Previous page](https://forum.mautic.org/c/support/8.md?page=109) [Next page](https://forum.mautic.org/c/support/8.md?page=111)