# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=111 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 112 --- ## [Problems with Mautic 4.2 updade](https://forum.mautic.org/t/problems-with-mautic-4-2-updade/22890)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 1\ **Last updated:** [March 3, 2022, 2:55pm UTC](https://forum.mautic.org/t/problems-with-mautic-4-2-updade/22890 "2022-03-03T14:55:24Z")
Your software My PHP version is : 7.4.28 Updating/Installing Errors I am: Updating Upgrading/installing via : Web These errors are showing in the installer : It was hanging at the moment of clearing the cache. Now… --- ## [Is this server set up ok? (CPU & RAM)](https://forum.mautic.org/t/is-this-server-set-up-ok-cpu-ram/22797)
**Author:** [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Replies:** 1\ **Last updated:** [March 2, 2022, 10:11pm UTC](https://forum.mautic.org/t/is-this-server-set-up-ok-cpu-ram/22797 "2022-03-02T22:11:03Z")
Hi - just a super-quick question on the “best” server size and CPU settings? I am hosting on DigitalOcean and I am aware of the recommended server setup as per here: Requirements But - I am not seeing anything on disk … --- ## [Cannot solve this error: CSRF token error. Try to refresh the page and try again](https://forum.mautic.org/t/cannot-solve-this-error-csrf-token-error-try-to-refresh-the-page-and-try-again/21342)
**Author:** [@jeroenverschoor](https://forum.mautic.org/u/jeroenverschoor)\ **Replies:** 5\ **Last updated:** [March 2, 2022, 10:03pm UTC](https://forum.mautic.org/t/cannot-solve-this-error-csrf-token-error-try-to-refresh-the-page-and-try-again/21342 "2022-03-02T22:03:43Z")
My software My Mautic version is: 4.0.1 My PHP version is: 7.4.23 My Database type and version is: 5.5.68-MariaDB I’ve read all discussions about this error on this forum and also on other forums around. But still ca… --- ## [Installing Mautic Composer Dependency Issue](https://forum.mautic.org/t/installing-mautic-composer-dependency-issue/22896)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [March 2, 2022, 6:39pm UTC](https://forum.mautic.org/t/installing-mautic-composer-dependency-issue/22896 "2022-03-02T18:39:55Z")
I have always ever installed Mautic with a zip file on ubuntu servers. After reading today about Mautic 5 I decided to go ahead and give composer a try. I get the following error: Your requirements could not be resolv… --- ## [Mautic cannot fetch the replied email](https://forum.mautic.org/t/mautic-cannot-fetch-the-replied-email/22889)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 0\ **Last updated:** [March 2, 2022, 12:41pm UTC](https://forum.mautic.org/t/mautic-cannot-fetch-the-replied-email/22889 "2022-03-02T12:41:13Z")
My Mautic version is: 4.1.0 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 How should email be handled?–\>Immediately Default Frequency Rule–\>Do not send me more than–\>20 per day. Cron Job … --- ## [“Reply-to” field in email messages](https://forum.mautic.org/t/reply-to-field-in-email-messages/21492)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 4\ **Last updated:** [March 2, 2022, 12:41pm UTC](https://forum.mautic.org/t/reply-to-field-in-email-messages/21492 "2022-03-02T12:41:01Z")
Mautic: v3.3.4 I’m having trouble with setting “reply-to” field in email messages from form. I have a form in Components \> Forms. The user completes the form and give us his e-mail address. I created a “Campaign Form… --- ## [Merging Contacts from Command Line](https://forum.mautic.org/t/merging-contacts-from-command-line/22875)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [March 2, 2022, 10:14am UTC](https://forum.mautic.org/t/merging-contacts-from-command-line/22875 "2022-03-02T10:14:22Z")
Does anyone know if it is possible to merge to lead\_id from the command line ? Or if there is a creative way to do this even using scripting --- ## [Problem with Dynamic Web Content](https://forum.mautic.org/t/problem-with-dynamic-web-content/22841)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 2\ **Last updated:** [March 2, 2022, 2:08am UTC](https://forum.mautic.org/t/problem-with-dynamic-web-content/22841 "2022-03-02T02:08:49Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: MySQL 5.7 Your problem My problem is: Created a filter-based dynamic content section. Set the filter to First name no… --- ## [Associate IP to existing users](https://forum.mautic.org/t/associate-ip-to-existing-users/22872)
**Author:** [@victor.j](https://forum.mautic.org/u/victor.j)\ **Replies:** 0\ **Last updated:** [March 2, 2022, 12:19am UTC](https://forum.mautic.org/t/associate-ip-to-existing-users/22872 "2022-03-02T00:19:02Z")
Hello guys and I hope everyone of you is doing well! Your software My Mautic version is: 4.2 My PHP version is: 8.0 My Database type and version is: Mariadb 10.5 Your problem I created a fresh install of Mautic 4.2… --- ## ["List-Unsubscribe" in the header of emails is missing](https://forum.mautic.org/t/list-unsubscribe-in-the-header-of-emails-is-missing/22864)
**Author:** [@MarinS](https://forum.mautic.org/u/MarinS)\ **Replies:** 0\ **Last updated:** [March 1, 2022, 1:52pm UTC](https://forum.mautic.org/t/list-unsubscribe-in-the-header-of-emails-is-missing/22864 "2022-03-01T13:52:29Z")
Hello, I’m having problems with “List-Unsubscribe” header in emails that are sent with Mautic. I have enabled in Settings/Configuration/Email Settings (as you see in the picture) and also in each email advanced settings… --- ## [Mautic Report for Number of Contacts per Region?](https://forum.mautic.org/t/mautic-report-for-number-of-contacts-per-region/22853)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 0\ **Last updated:** [February 28, 2022, 11:03pm UTC](https://forum.mautic.org/t/mautic-report-for-number-of-contacts-per-region/22853 "2022-02-28T23:03:05Z")
Hello, Is there a way to create a report that lists the top countries of all contacts with the number of contacts in each? I’d like to be able to funnel down and see a heatmap of where contacts are located as well as ha… --- ## [Landing Page Builder in 4.1.1 not working](https://forum.mautic.org/t/landing-page-builder-in-4-1-1-not-working/22170)
**Author:** [@mkovnick](https://forum.mautic.org/u/mkovnick)\ **Replies:** 16\ **Last updated:** [February 27, 2022, 2:30am UTC](https://forum.mautic.org/t/landing-page-builder-in-4-1-1-not-working/22170 "2022-02-27T02:30:58Z")
Your software My PHP version is : v7.4.27 My MySQL/MariaDB version is 15.1 Distrib 10.6.5-MariaDB Mautic. Version: 4.1.1 (Fresh Install) Problem My problem is : I had all sorts of problems updating from 3.x to 4.1.… --- ## [How to view all the users actions - like contacts added, notes added ... etc](https://forum.mautic.org/t/how-to-view-all-the-users-actions-like-contacts-added-notes-added-etc/22692)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 5\ **Last updated:** [February 26, 2022, 9:43pm UTC](https://forum.mautic.org/t/how-to-view-all-the-users-actions-like-contacts-added-notes-added-etc/22692 "2022-02-26T21:43:21Z")
Using Mautic 4, how we can view users changes. One post said “Look into the audit\_log table. All the user actions are recorded there”, is there mautic way to do that or do database query from under Mautic? --- ## [Mautic 4.0 - 500 Internal Server Error - when adding Contact or editing](https://forum.mautic.org/t/mautic-4-0-500-internal-server-error-when-adding-contact-or-editing/22106)
**Author:** [@vivousa](https://forum.mautic.org/u/vivousa)\ **Replies:** 2\ **Last updated:** [February 26, 2022, 6:17pm UTC](https://forum.mautic.org/t/mautic-4-0-500-internal-server-error-when-adding-contact-or-editing/22106 "2022-02-26T18:17:09Z")
Mautic 4.0 - 500 Internal Server Error - when adding Contact or editing I am getting this error when trying to add, or edit any contact Uh oh! I think I broke it. If I do it again, please report me to the system admin… --- ## [Send Mail with Dynamic Content on Contact Screen does not work](https://forum.mautic.org/t/send-mail-with-dynamic-content-on-contact-screen-does-not-work/22776)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 4\ **Last updated:** [February 25, 2022, 8:47pm UTC](https://forum.mautic.org/t/send-mail-with-dynamic-content-on-contact-screen-does-not-work/22776 "2022-02-25T20:47:21Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.27 My Database type and version is: MariaDB Your problem My problem is: I have a dynamic content email, that fills based on a contact field, custom … --- ## [Issues with CORS when trying to configure Mautic 3 and NGinx](https://forum.mautic.org/t/issues-with-cors-when-trying-to-configure-mautic-3-and-nginx/15275)
**Author:** [@MBConsultingUK](https://forum.mautic.org/u/MBConsultingUK)\ **Replies:** 21\ **Last updated:** [February 25, 2022, 2:33pm UTC](https://forum.mautic.org/t/issues-with-cors-when-trying-to-configure-mautic-3-and-nginx/15275 "2022-02-25T14:33:36Z")
Your software My PHP version is : 7.2.32 My MySQL/MariaDB version is (delete as applicable): MySQL 8 My Webserver is: NGinx Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing vi… --- ## [Error: Unknown or bad format (PD)](https://forum.mautic.org/t/error-unknown-or-bad-format-pd/18204)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 2\ **Last updated:** [February 25, 2022, 11:09am UTC](https://forum.mautic.org/t/error-unknown-or-bad-format-pd/18204 "2022-02-25T11:09:41Z")
Your software My Mautic version is: 3.2.5 My PHP version is: last supported My Database type and version is: last supported Your problem My problem is: the emails have apparently (as I can saw) random sending errors … --- ## [Plugin or web API to provide events on contacts](https://forum.mautic.org/t/plugin-or-web-api-to-provide-events-on-contacts/22821)
**Author:** [@zcourts](https://forum.mautic.org/u/zcourts)\ **Replies:** 0\ **Last updated:** [February 24, 2022, 7:20pm UTC](https://forum.mautic.org/t/plugin-or-web-api-to-provide-events-on-contacts/22821 "2022-02-24T19:20:19Z")
Your software My Mautic version is: v4 My PHP version is: 8? My Database type and version is: MariaDB Your problem My problem is: I want to tell mautic when an event has occurred for a given contact I’m using mail… --- ## [Slow segment runtime](https://forum.mautic.org/t/slow-segment-runtime/22816)
**Author:** [@renatocron](https://forum.mautic.org/u/renatocron)\ **Replies:** 0\ **Last updated:** [February 24, 2022, 4:24pm UTC](https://forum.mautic.org/t/slow-segment-runtime/22816 "2022-02-24T16:24:18Z")
My Mautic version is: v3.3.4 My PHP version is: 7.3.18 My Database type and version is: mariadb:10.5.10-focal (docker) I have this segment “foobar-diff” that generates 2004 contacts. Very simple filter: It’s wor… --- ## [Use email address as a segment?](https://forum.mautic.org/t/use-email-address-as-a-segment/22806)
**Author:** [@clinton](https://forum.mautic.org/u/clinton)\ **Replies:** 1\ **Last updated:** [February 24, 2022, 2:24pm UTC](https://forum.mautic.org/t/use-email-address-as-a-segment/22806 "2022-02-24T14:24:07Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: mysql v8 Hey everyone, I’m super new to mautic and so this may be a dumb question, or I may not be finding the info I … --- ## [CLI social:monitor:twitter:hashtags](https://forum.mautic.org/t/cli-socialtwitter-hashtags/22812)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 1\ **Last updated:** [February 24, 2022, 2:03pm UTC](https://forum.mautic.org/t/cli-socialtwitter-hashtags/22812 "2022-02-24T14:03:56Z")
The guide has twitter CLI commands but when try to run them, it gives error mautic/bin/console mautic:twitter:hashtags mautic/bin/console mautic:twitter:mentions Error: There are no commands defined in the “mautic:t… --- ## [Text Responses as Campaign or Segment Entry Points](https://forum.mautic.org/t/text-responses-as-campaign-or-segment-entry-points/18022)
**Author:** [@msmith01](https://forum.mautic.org/u/msmith01)\ **Replies:** 1\ **Last updated:** [February 24, 2022, 11:13am UTC](https://forum.mautic.org/t/text-responses-as-campaign-or-segment-entry-points/18022 "2022-02-24T11:13:22Z")
Looking for a way to set up a “Text ‘contest’ to xxx-xxx-xxxx to enter the drawing!” type of functionality. I’d like to see this as point of entry into campaign or segment. Assuming this doesn’t exist- but I think this … --- ## [Problem importing large database backup](https://forum.mautic.org/t/problem-importing-large-database-backup/22800)
**Author:** [@zerog](https://forum.mautic.org/u/zerog)\ **Replies:** 0\ **Last updated:** [February 23, 2022, 2:53pm UTC](https://forum.mautic.org/t/problem-importing-large-database-backup/22800 "2022-02-23T14:53:38Z")
My Mautic version is: 3.2.5 My PHP version is: 7.4 My Database type and version is: MariaDB 10.5 Your problem I have a Mautic database that I exported for backup on cPanel because I wanted to upgrade the app. I got s… --- ## [How "important" is it to use CloudFlare](https://forum.mautic.org/t/how-important-is-it-to-use-cloudflare/22796)
**Author:** [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Replies:** 0\ **Last updated:** [February 23, 2022, 1:18pm UTC](https://forum.mautic.org/t/how-important-is-it-to-use-cloudflare/22796 "2022-02-23T13:18:27Z")
Is it recommended to use CloudFlare? Do most people use it? It’s not really a deal-breaker at all for me - I’m just curious to know what you guys mostly do…thanks --- ## [Creating notification email with lead info](https://forum.mautic.org/t/creating-notification-email-with-lead-info/5268)
**Author:** [@netram](https://forum.mautic.org/u/netram)\ **Replies:** 4\ **Last updated:** [February 23, 2022, 7:48am UTC](https://forum.mautic.org/t/creating-notification-email-with-lead-info/5268 "2022-02-23T07:48:32Z")
When a person filled in a form i want get send an email wtih the lead info. This is a standard option. Very nice. When a lead hits a certain leadscore i want to send a notification. The only option here is to send a… --- ## [Can Mautic send out email template out via postal service? API for any email to snail mail service?](https://forum.mautic.org/t/can-mautic-send-out-email-template-out-via-postal-service-api-for-any-email-to-snail-mail-service/22778)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 2\ **Last updated:** [February 23, 2022, 7:42am UTC](https://forum.mautic.org/t/can-mautic-send-out-email-template-out-via-postal-service-api-for-any-email-to-snail-mail-service/22778 "2022-02-23T07:42:26Z")
Your software My Mautic version is: 4+ My PHP version is: My Database type and version is: Your problem My problem is: These errors are showing in the log: Steps I have tried to fix the problem: It not a post abo… --- ## [Submit form action issues](https://forum.mautic.org/t/submit-form-action-issues/22633)
**Author:** [@arcmedia](https://forum.mautic.org/u/arcmedia)\ **Replies:** 2\ **Last updated:** [February 23, 2022, 7:36am UTC](https://forum.mautic.org/t/submit-form-action-issues/22633 "2022-02-23T07:36:00Z")
Hi, in a form campaign, after a submit form action i wanted to make a condition depending on few input values submitted. I realised four points. Is not possible to have more than one Submit form action trigger within… --- ## [Is there a way to clean my list?](https://forum.mautic.org/t/is-there-a-way-to-clean-my-list/22779)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [February 22, 2022, 3:53pm UTC](https://forum.mautic.org/t/is-there-a-way-to-clean-my-list/22779 "2022-02-22T15:53:49Z")
I imported my old list that I have not used in mailchimp and I got en email they will not send it because of high bounce back rate etc… so I might loose thousands of emails I collected for 10 years. If I go to AES will … --- ## [Mautic stops fetching GeoLite2 data](https://forum.mautic.org/t/mautic-stops-fetching-geolite2-data/11626)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 6\ **Last updated:** [February 21, 2022, 12:40pm UTC](https://forum.mautic.org/t/mautic-stops-fetching-geolite2-data/11626 "2022-02-21T12:40:14Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.24 Your problem My problem is: Mautic has stopped fetching GeoLite2 data. Whenever I request an update on the configuration settings page, the wheel… --- ## [Why are my email stats are wrong?](https://forum.mautic.org/t/why-are-my-email-stats-are-wrong/22766)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 0\ **Last updated:** [February 19, 2022, 1:46pm UTC](https://forum.mautic.org/t/why-are-my-email-stats-are-wrong/22766 "2022-02-19T13:46:53Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: 5.7.36-nmm1-log; Doctrine driver; pdo\_mysql Your problem My problem is: My email stats seem to be off. For the same e… [Previous page](https://forum.mautic.org/c/support/8.md?page=110) [Next page](https://forum.mautic.org/c/support/8.md?page=112)