# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=112 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 113 --- ## [How exactly are people working around the Gmail/Builder issue?](https://forum.mautic.org/t/how-exactly-are-people-working-around-the-gmail-builder-issue/22747)
**Author:** [@oncourse](https://forum.mautic.org/u/oncourse)\ **Replies:** 2\ **Last updated:** [February 18, 2022, 9:56pm UTC](https://forum.mautic.org/t/how-exactly-are-people-working-around-the-gmail-builder-issue/22747 "2022-02-18T21:56:37Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.27 My Database type and version is: 10.3.32-MariaDB I am new to Mautic after discovering it for a client who needed to manage their own list and pro… --- ## [Problems with Bounces and Complaints from Amazon SES](https://forum.mautic.org/t/problems-with-bounces-and-complaints-from-amazon-ses/19907)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 6\ **Last updated:** [February 18, 2022, 11:58am UTC](https://forum.mautic.org/t/problems-with-bounces-and-complaints-from-amazon-ses/19907 "2022-02-18T11:58:50Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.20 My Database type and version is: Your problem My problem is: I have problems with the Webhook receiving from Amazon SES the bounces and complaints… --- ## [Upgrade log location](https://forum.mautic.org/t/upgrade-log-location/22428)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 1\ **Last updated:** [February 18, 2022, 8:38am UTC](https://forum.mautic.org/t/upgrade-log-location/22428 "2022-02-18T08:38:41Z")
I’m upgrading from version 3.3.4 to version 4.1 After issuing the command php bin/console mautic:update:apply --finish, I get an error that says, “An error occurred while updating the database. Check log for more detai… --- ## [Update Contact Information in Preferences Center](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 8\ **Last updated:** [February 18, 2022, 6:44am UTC](https://forum.mautic.org/t/update-contact-information-in-preferences-center/22616 "2022-02-18T06:44:37Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: How can I enable customers to update their name or address or country in the preferences… --- ## [Call Mautic Focus Item on a Website by Clicking a Button](https://forum.mautic.org/t/call-mautic-focus-item-on-a-website-by-clicking-a-button/22744)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 0\ **Last updated:** [February 17, 2022, 9:07pm UTC](https://forum.mautic.org/t/call-mautic-focus-item-on-a-website-by-clicking-a-button/22744 "2022-02-17T21:07:56Z")
Is there meanwhile a solution for this scenario? It would be very helpful if on a website I could click a button to bring up a Mautic form. Kind regards Christian --- ## [Typo3 Latest Version 11](https://forum.mautic.org/t/typo3-latest-version-11/22725)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 3\ **Last updated:** [February 17, 2022, 8:17pm UTC](https://forum.mautic.org/t/typo3-latest-version-11/22725 "2022-02-17T20:17:46Z")
Hello, is there a possiblilty using Mautic with Typo3 Version 11? Kind regards Christian --- ## [Stop Mautic from tracking myself](https://forum.mautic.org/t/stop-mautic-from-tracking-myself/22739)
**Author:** [@jtimana](https://forum.mautic.org/u/jtimana)\ **Replies:** 1\ **Last updated:** [February 17, 2022, 5:54pm UTC](https://forum.mautic.org/t/stop-mautic-from-tracking-myself/22739 "2022-02-17T17:54:14Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.26 My Database type and version is: MySQL 8.0.27 Your problem My problem is: I would like to know a good way to stop tracking myself. I do not want to… --- ## [Epoch not converting to Date properly](https://forum.mautic.org/t/epoch-not-converting-to-date-properly/22738)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 1\ **Last updated:** [February 17, 2022, 1:32pm UTC](https://forum.mautic.org/t/epoch-not-converting-to-date-properly/22738 "2022-02-17T13:32:23Z")
Hi all, Anyone any good with Epoch date conversions? We’re feeding in data via a webhook in to Mautic, but it doesn’t seem to convert properly from number to date. for example: Epoch Number = 1645045290144 Correct D… --- ## [API call returns 404](https://forum.mautic.org/t/api-call-returns-404/7098)
**Author:** [@lucianojmf](https://forum.mautic.org/u/lucianojmf)\ **Replies:** 14\ **Last updated:** [February 17, 2022, 12:16pm UTC](https://forum.mautic.org/t/api-call-returns-404/7098 "2022-02-17T12:16:37Z")
Hi guys, I have started with Mautic in few days ago using a localhost test server (apache2). So, i’m trying integrate it with my current platform using REST API. Every call to consume any endpoint results in a 4… --- ## [Report Filter Bug](https://forum.mautic.org/t/report-filter-bug/22735)
**Author:** [@twomb](https://forum.mautic.org/u/twomb)\ **Replies:** 0\ **Last updated:** [February 17, 2022, 11:07am UTC](https://forum.mautic.org/t/report-filter-bug/22735 "2022-02-17T11:07:39Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4.27 My Database type and version is: Your problem My problem is: When i set up a report get this. …notice the value option. is this a bug? there i… --- ## [Higher MariaDB version ok?](https://forum.mautic.org/t/higher-mariadb-version-ok/22195)
**Author:** [@adambeazley](https://forum.mautic.org/u/adambeazley)\ **Replies:** 2\ **Last updated:** [February 17, 2022, 10:43am UTC](https://forum.mautic.org/t/higher-mariadb-version-ok/22195 "2022-02-17T10:43:18Z")
Mautic 2.16.5 PHP 7.3.33 : My MySQL/MariaDB version is (delete as applicable): 10.3.32-MariaDB The problem is the installer keeps telling me: Whoops! You’re not ready for Mautic 3 (yet) The following errors occurred … --- ## [Landing page throws "500 Internal Server Error" when not logged in after Mautic Upgrade](https://forum.mautic.org/t/landing-page-throws-500-internal-server-error-when-not-logged-in-after-mautic-upgrade/19114)
**Author:** [@blu-it](https://forum.mautic.org/u/blu-it)\ **Replies:** 4\ **Last updated:** [February 17, 2022, 10:37am UTC](https://forum.mautic.org/t/landing-page-throws-500-internal-server-error-when-not-logged-in-after-mautic-upgrade/19114 "2022-02-17T10:37:15Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3 My Database type and version is: 8.0.13 Your problem My problem is: I made an upgrade from Mautic v. 2.x to 3.3.8 via the webinterface with already e… --- ## [504 Gateway Time-out Err](https://forum.mautic.org/t/504-gateway-time-out-err/22713)
**Author:** [@rankinit](https://forum.mautic.org/u/rankinit)\ **Replies:** 3\ **Last updated:** [February 16, 2022, 3:09pm UTC](https://forum.mautic.org/t/504-gateway-time-out-err/22713 "2022-02-16T15:09:56Z")
My Mautic version is: 4.1.2 My PHP version is: 7.4.27 My Database type and version is: mysql 5.7.35-38-log (mysql) Percona Server My problem is: Everytime I login I get a 504 gateway timeout issue These errors are s… --- ## [Contacts Created by Bots](https://forum.mautic.org/t/contacts-created-by-bots/22680)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 6\ **Last updated:** [February 16, 2022, 11:11am UTC](https://forum.mautic.org/t/contacts-created-by-bots/22680 "2022-02-16T11:11:00Z")
Hello I’m looking at the issue that hundreds of contacts are created that contain only of an IP address. I deleted them via a campaign and changed the .htaccess file in order to prevent the creation of the contacts rig… --- ## [Anniversary filter not working](https://forum.mautic.org/t/anniversary-filter-not-working/19437)
**Author:** [@da644](https://forum.mautic.org/u/da644)\ **Replies:** 7\ **Last updated:** [February 16, 2022, 8:45am UTC](https://forum.mautic.org/t/anniversary-filter-not-working/19437 "2022-02-16T08:45:20Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MariaDB 10.5.8 Your problem My problem is: I’ve created a custom field “Date of Birth” and added values to some co… --- ## [Birthday campaign](https://forum.mautic.org/t/birthday-campaign/10311)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 3\ **Last updated:** [February 16, 2022, 8:44am UTC](https://forum.mautic.org/t/birthday-campaign/10311 "2022-02-16T08:44:09Z")
I’m using Mautic self hosted 2.10.1 and started a birthday campaign for March birthdays with 1700 contacts. The problem is that only the first day the system scheduled the emails and sent them, for the other days nothi… --- ## [Deduplicate cron is taking too long, any way to speed up?](https://forum.mautic.org/t/deduplicate-cron-is-taking-too-long-any-way-to-speed-up/21983)
**Author:** [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Replies:** 4\ **Last updated:** [February 15, 2022, 2:57pm UTC](https://forum.mautic.org/t/deduplicate-cron-is-taking-too-long-any-way-to-speed-up/21983 "2022-02-15T14:57:35Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: MariaDB 10.5.13 Running on 20.04 Ubuntu DO 8GB 80GB 4vCPUs Your problem My problem is: Running deduplicate is taking… --- ## [Call mautic form at modal Window from GrapeJS](https://forum.mautic.org/t/call-mautic-form-at-modal-window-from-grapejs/22471)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 2\ **Last updated:** [February 15, 2022, 12:11pm UTC](https://forum.mautic.org/t/call-mautic-form-at-modal-window-from-grapejs/22471 "2022-02-15T12:11:19Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: See video I try call mautic form {mauticform id=2 style=modal element=.call-to-action… --- ## [Regexp Failed To Parse for Campaign Contact Field Regexp Match](https://forum.mautic.org/t/regexp-failed-to-parse-for-campaign-contact-field-regexp-match/22719)
**Author:** [@andrewchildsza](https://forum.mautic.org/u/andrewchildsza)\ **Replies:** 0\ **Last updated:** [February 15, 2022, 11:10am UTC](https://forum.mautic.org/t/regexp-failed-to-parse-for-campaign-contact-field-regexp-match/22719 "2022-02-15T11:10:45Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: MariaDB 10.3.32 Your problem My problem is: I’ve attempted to filter contacts by using a “Contact field value” condi… --- ## [Multiple Emails for Campaigns](https://forum.mautic.org/t/multiple-emails-for-campaigns/22671)
**Author:** [@paultaylor](https://forum.mautic.org/u/paultaylor)\ **Replies:** 1\ **Last updated:** [February 15, 2022, 7:48am UTC](https://forum.mautic.org/t/multiple-emails-for-campaigns/22671 "2022-02-15T07:48:12Z")
Hi Everyone, I’m new to Mautic so hoping someone can help, I’d like do the following scenario with Mautic utilising GSuite/Gmail addresses. The scenario is that I need to send 2700 users emails in a month, to keep a hi… --- ## [My campaign showing failed](https://forum.mautic.org/t/my-campaign-showing-failed/22571)
**Author:** [@hagefokusm2](https://forum.mautic.org/u/hagefokusm2)\ **Replies:** 1\ **Last updated:** [February 15, 2022, 6:39am UTC](https://forum.mautic.org/t/my-campaign-showing-failed/22571 "2022-02-15T06:39:48Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.27 My Database type and version is: mysql Your problem My problem is: I have created birthday campaign, but when i triggered campaign , its showing fa… --- ## [CRITICAL: Uncaught PHP Exception. Trying to send email in 4.0.2](https://forum.mautic.org/t/critical-uncaught-php-exception-trying-to-send-email-in-4-0-2/21754)
**Author:** [@fkrafft](https://forum.mautic.org/u/fkrafft)\ **Replies:** 3\ **Last updated:** [February 14, 2022, 9:02pm UTC](https://forum.mautic.org/t/critical-uncaught-php-exception-trying-to-send-email-in-4-0-2/21754 "2022-02-14T21:02:25Z")
Your software My PHP version is : 7.4.26 My MariaDB version is: 10.3.31-MariaDB-0ubuntu0.20.04.1 These errors are showing in the Mautic log : mautic.NOTICE: Doctrine\\DBAL\\Exception\\DriverException: An exception occur… --- ## [Update an Existing, Populated Contact Field to show No Data](https://forum.mautic.org/t/update-an-existing-populated-contact-field-to-show-no-data/22709)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 0\ **Last updated:** [February 14, 2022, 5:42pm UTC](https://forum.mautic.org/t/update-an-existing-populated-contact-field-to-show-no-data/22709 "2022-02-14T17:42:33Z")
My Mautic version is: Latest My PHP version is: 7.4 My Database type and version is: MySQL 5.7 Your problem Client updates contacts frequently, sometimes every day. Client field data can change from having an entry t… --- ## [Send Same Email or Campaign to Existing Contact](https://forum.mautic.org/t/send-same-email-or-campaign-to-existing-contact/22672)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 2\ **Last updated:** [February 14, 2022, 5:32pm UTC](https://forum.mautic.org/t/send-same-email-or-campaign-to-existing-contact/22672 "2022-02-14T17:32:01Z")
Your software My Mautic version is: Latest My PHP version is: 7.4 My Database type and version is: MySQL 5.7 Your problem My problem is: Client has prospects that apply for a loan and are added to either segment ema… --- ## [Background import do not work when timeout](https://forum.mautic.org/t/background-import-do-not-work-when-timeout/21623)
**Author:** [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Replies:** 10\ **Last updated:** [February 14, 2022, 4:49pm UTC](https://forum.mautic.org/t/background-import-do-not-work-when-timeout/21623 "2022-02-14T16:49:24Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3.31 My Database type and version is: mysql 8 Your problem My problem is: Import background does not work when cron time out These errors are showing i… --- ## [Directory for email html files](https://forum.mautic.org/t/directory-for-email-html-files/22693)
**Author:** [@bajola](https://forum.mautic.org/u/bajola)\ **Replies:** 3\ **Last updated:** [February 14, 2022, 8:11am UTC](https://forum.mautic.org/t/directory-for-email-html-files/22693 "2022-02-14T08:11:13Z")
Your software My Mautic version is: 2.13.1 My PHP version is: 7.1.33 My Database type and version is: Debian 4.9.272-2 Your problem I wanna backup all my emails by copying them from server directory via ftp access. … --- ## [Dynamic Content, why won't you work!](https://forum.mautic.org/t/dynamic-content-why-wont-you-work/9124)
**Author:** [@Huckleberry](https://forum.mautic.org/u/Huckleberry)\ **Replies:** 11\ **Last updated:** [February 13, 2022, 2:09pm UTC](https://forum.mautic.org/t/dynamic-content-why-wont-you-work/9124 "2022-02-13T14:09:59Z")
Hello all, After spending too many hours banging my head on dynamic content on landing pages to no avail, I’m seeking the community’s help. I’m not sure what is going wrong / why it is not working. No errors, no noth… --- ## [Bulk preference setting](https://forum.mautic.org/t/bulk-preference-setting/22673)
**Author:** [@localchefs](https://forum.mautic.org/u/localchefs)\ **Replies:** 1\ **Last updated:** [February 12, 2022, 10:30pm UTC](https://forum.mautic.org/t/bulk-preference-setting/22673 "2022-02-12T22:30:25Z")
Is there any way to set preferences for contacts in bulk? For example, if I want to set text message frequency to 2/day for a list of contacts, I have to currently do it one at a time - a very time consuming method. If … --- ## ["Smart URL" Clarification & Help. Need to associate pageviews with existing user from third party](https://forum.mautic.org/t/smart-url-clarification-help-need-to-associate-pageviews-with-existing-user-from-third-party/22668)
**Author:** [@tpflanz](https://forum.mautic.org/u/tpflanz)\ **Replies:** 2\ **Last updated:** [February 12, 2022, 2:03am UTC](https://forum.mautic.org/t/smart-url-clarification-help-need-to-associate-pageviews-with-existing-user-from-third-party/22668 "2022-02-12T02:03:24Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.27 My Database type and version is: https://i.imgur.com/OI6Sny3.png Your problem Hi, I am new to Mautic and I’m trying to wrap my head around a few t… --- ## [Anonymous visitor \> add items to tracking data](https://forum.mautic.org/t/anonymous-visitor-add-items-to-tracking-data/21879)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 10\ **Last updated:** [February 11, 2022, 9:39pm UTC](https://forum.mautic.org/t/anonymous-visitor-add-items-to-tracking-data/21879 "2022-02-11T21:39:28Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 So my ongoing quest to get gclid ID into contact records. I’ve managed to pull the gclid from the URL and store it in a cookie value. I was going to in… [Previous page](https://forum.mautic.org/c/support/8.md?page=111) [Next page](https://forum.mautic.org/c/support/8.md?page=113)