# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=113 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 114 --- ## [Upload of Themes via UI does nothing](https://forum.mautic.org/t/upload-of-themes-via-ui-does-nothing/22654)
**Author:** [@vic\_o\_sa](https://forum.mautic.org/u/vic_o_sa)\ **Replies:** 4\ **Last updated:** [February 11, 2022, 8:35am UTC](https://forum.mautic.org/t/upload-of-themes-via-ui-does-nothing/22654 "2022-02-11T08:35:46Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.24 My Database type and version is: MariaDB Your problem My problem is: Hi All, For some reason when I upload a theme via the UI it seems to run its… --- ## [Broadcast sending stop suddenly during the process no issues from Cron Job or Queue](https://forum.mautic.org/t/broadcast-sending-stop-suddenly-during-the-process-no-issues-from-cron-job-or-queue/22618)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 7\ **Last updated:** [February 8, 2022, 5:06pm UTC](https://forum.mautic.org/t/broadcast-sending-stop-suddenly-during-the-process-no-issues-from-cron-job-or-queue/22618 "2022-02-08T17:06:53Z")
My Mautic version is: 4.1.0 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 How should email be handled?–\>Immediately Default Frequency Rule–\>Do not send me more than–\>20 per day. Cron Job … --- ## [Filtering contacts in API calls](https://forum.mautic.org/t/filtering-contacts-in-api-calls/22550)
**Author:** [@IMACS-Iain](https://forum.mautic.org/u/IMACS-Iain)\ **Replies:** 4\ **Last updated:** [February 10, 2022, 1:46pm UTC](https://forum.mautic.org/t/filtering-contacts-in-api-calls/22550 "2022-02-10T13:46:51Z")
Using the API call “GET /contacts/activity” https://developer.mautic.org/#get-activity-events-for-all-contacts To filter the result for specified contacts it seems like the call should be get /contacts/activity?search… --- ## [Office-Hours/After-Hours Filtering](https://forum.mautic.org/t/office-hours-after-hours-filtering/22655)
**Author:** [@andrewchildsza](https://forum.mautic.org/u/andrewchildsza)\ **Replies:** 0\ **Last updated:** [February 10, 2022, 6:47am UTC](https://forum.mautic.org/t/office-hours-after-hours-filtering/22655 "2022-02-10T06:47:16Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: MariaDB 10.3.32 Your problem My problem is: I am looking to filter contacts by the time they were added to a given s… --- ## [Text message limit for contacts](https://forum.mautic.org/t/text-message-limit-for-contacts/22652)
**Author:** [@localchefs](https://forum.mautic.org/u/localchefs)\ **Replies:** 0\ **Last updated:** [February 10, 2022, 1:40am UTC](https://forum.mautic.org/t/text-message-limit-for-contacts/22652 "2022-02-10T01:40:11Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.26 My Database type and version is: pdo\_mysql 5.7.36-39 Your problem My problem is: No Default Frequency Rule for Text Message Settings configuration. … --- ## [Cronjob Trigger Issues with Date/Time Based Campaigns](https://forum.mautic.org/t/cronjob-trigger-issues-with-date-time-based-campaigns/22644)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [February 9, 2022, 12:13pm UTC](https://forum.mautic.org/t/cronjob-trigger-issues-with-date-time-based-campaigns/22644 "2022-02-09T12:13:43Z")
I have noticed some very very strange behaviour with Mautic:campaigns:trigger when running a campaign that has an action based on a specific date and time. I have the following cron setup for triggering campaigns: 10-… --- ## [Contact notes](https://forum.mautic.org/t/contact-notes/21856)
**Author:** [@chente38](https://forum.mautic.org/u/chente38)\ **Replies:** 6\ **Last updated:** [February 7, 2022, 8:01pm UTC](https://forum.mautic.org/t/contact-notes/21856 "2022-02-07T20:01:48Z")
Your software My Mautic version is: 4 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Hello, i’m wondering it is posible to segment contacts whether or not they have a notes. I… --- ## [Always has the Errors for mautic.ERROR mautic.NOTICE mautic.WARNING](https://forum.mautic.org/t/always-has-the-errors-for-mautic-error-mautic-notice-mautic-warning/22619)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 0\ **Last updated:** [February 7, 2022, 1:35pm UTC](https://forum.mautic.org/t/always-has-the-errors-for-mautic-error-mautic-notice-mautic-warning/22619 "2022-02-07T13:35:55Z")
Your software My Mautic version is: 4.1.0 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 Cron Job /bin/bash /usr/local/bin/mauticcrons.sh Script below Your problem My prob… --- ## [Leads from email are anonymous in form results](https://forum.mautic.org/t/leads-from-email-are-anonymous-in-form-results/22606)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 1\ **Last updated:** [February 6, 2022, 1:59pm UTC](https://forum.mautic.org/t/leads-from-email-are-anonymous-in-form-results/22606 "2022-02-06T13:59:31Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: Maria DB 10.3.32 My problem is: We created an email with the link to the survey (Mautic form), lead can click on the… --- ## [Having many issues with Preference Center](https://forum.mautic.org/t/having-many-issues-with-preference-center/22357)
**Author:** [@shroyogo](https://forum.mautic.org/u/shroyogo)\ **Replies:** 3\ **Last updated:** [February 4, 2022, 4:56pm UTC](https://forum.mautic.org/t/having-many-issues-with-preference-center/22357 "2022-02-04T16:56:30Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: I am trying to use the Preference Center so that the users can unsubscribe from a s… --- ## [Issue with Date/Datetime fields in Mautic 4](https://forum.mautic.org/t/issue-with-date-datetime-fields-in-mautic-4/22414)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 2\ **Last updated:** [February 4, 2022, 9:42am UTC](https://forum.mautic.org/t/issue-with-date-datetime-fields-in-mautic-4/22414 "2022-02-04T09:42:04Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: Maria DB 10.3 Your problem My problem is: I am trying to migrate Mautic 3.3.4 to 4.1.1 and have issues with one inst… --- ## [How to search contacts by firstname and lastname?](https://forum.mautic.org/t/how-to-search-contacts-by-firstname-and-lastname/22397)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 3\ **Last updated:** [February 4, 2022, 7:18am UTC](https://forum.mautic.org/t/how-to-search-contacts-by-firstname-and-lastname/22397 "2022-02-04T07:18:54Z")
I don’t really get the search terms to be used to find an EXACT match of somebody by it’s first-/lastname. Especially if somebody has two firstnames. I’ve tried several combinations without the desired result. firstnam… --- ## [Same Segment but different processed time](https://forum.mautic.org/t/same-segment-but-different-processed-time/22567)
**Author:** [@davidmyeyes](https://forum.mautic.org/u/davidmyeyes)\ **Replies:** 2\ **Last updated:** [February 3, 2022, 10:20pm UTC](https://forum.mautic.org/t/same-segment-but-different-processed-time/22567 "2022-02-03T22:20:22Z")
Your software My PHP version is : 7.4.13 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7 Your problem My problem is : I have two contacts getting added into the same segments at different times, even w… --- ## [Uses can't Clone Forms they Own](https://forum.mautic.org/t/uses-cant-clone-forms-they-own/21759)
**Author:** [@charlesn](https://forum.mautic.org/u/charlesn)\ **Replies:** 1\ **Last updated:** [February 3, 2022, 2:46pm UTC](https://forum.mautic.org/t/uses-cant-clone-forms-they-own/21759 "2022-02-03T14:46:59Z")
My Mautic version is: 4.0.2 My PHP version is: 7.4.x My Database type and version is: mariadb Your problem My problem is: I have created several Roles in configure and assigned them to Users. The one Role, OWN has an… --- ## [Dynamic content for third party (website) mautic 3.3](https://forum.mautic.org/t/dynamic-content-for-third-party-website-mautic-3-3/22577)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 0\ **Last updated:** [February 3, 2022, 9:01am UTC](https://forum.mautic.org/t/dynamic-content-for-third-party-website-mautic-3-3/22577 "2022-02-03T09:01:24Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: not sure Your problem My problem is: Get dynamic content to work These errors are showing in the log: Steps I have … --- ## [No puedo guardar las plantillas de correo](https://forum.mautic.org/t/no-puedo-guardar-las-plantillas-de-correo/18162)
**Author:** [@dutycontable](https://forum.mautic.org/u/dutycontable)\ **Replies:** 2\ **Last updated:** [February 2, 2022, 7:01pm UTC](https://forum.mautic.org/t/no-puedo-guardar-las-plantillas-de-correo/18162 "2022-02-02T19:01:59Z")
Your software My Mautic version is: 3.0 My PHP version is: 7.2 My Database type and version is: 10.3.27-MariaDB-log-cll-lve Your problem My problem is: NO PUEDO GUARDAR LA PLANTILLA DE CORREO ELECTRONICO These err… --- ## [Creating a matrice for each user](https://forum.mautic.org/t/creating-a-matrice-for-each-user/22563)
**Author:** [@victor.j](https://forum.mautic.org/u/victor.j)\ **Replies:** 2\ **Last updated:** [February 2, 2022, 1:27pm UTC](https://forum.mautic.org/t/creating-a-matrice-for-each-user/22563 "2022-02-02T13:27:28Z")
Hello, First of all, I’d like to congratulate the community for one of the greatest softwares and thank all the contributors. Please excuse me if I’m in the wrong category and would be great if any moderator can move m… --- ## [How to install Mautic 4 in CyberPanel or alongside CyberPanel?](https://forum.mautic.org/t/how-to-install-mautic-4-in-cyberpanel-or-alongside-cyberpanel/22437)
**Author:** [@37kuba](https://forum.mautic.org/u/37kuba)\ **Replies:** 6\ **Last updated:** [February 1, 2022, 6:38pm UTC](https://forum.mautic.org/t/how-to-install-mautic-4-in-cyberpanel-or-alongside-cyberpanel/22437 "2022-02-01T18:38:53Z")
Your software My PHP version is 7.3, but cybperpanel has many versions My MariaDB version is 10.3.32-MariaDB-0ubuntu0.20.04.1 Ubuntu 20.04 Updating/Installing Errors I am installing via Command Line Your problem Ho… --- ## [Issues with Mautic landing pages](https://forum.mautic.org/t/issues-with-mautic-landing-pages/21362)
**Author:** [@UHLHosting](https://forum.mautic.org/u/UHLHosting)\ **Replies:** 1\ **Last updated:** [February 1, 2022, 3:28pm UTC](https://forum.mautic.org/t/issues-with-mautic-landing-pages/21362 "2022-02-01T15:28:34Z")
Your software My Mautic version is: v3.2.5 My PHP version is: 7.2.34 My Database type and version is: 10.5.12-MariaDB-1:10.5.12+maria~bioni Your problem My problem is: I have a mautic laanding page on my wordpress d… --- ## [Stumoed by what i think is a spam bot - help!](https://forum.mautic.org/t/stumoed-by-what-i-think-is-a-spam-bot-help/11536)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 10\ **Last updated:** [February 1, 2022, 11:01am UTC](https://forum.mautic.org/t/stumoed-by-what-i-think-is-a-spam-bot-help/11536 "2022-02-01T11:01:21Z")
Your software My Mautic version is: 2.31.1 My PHP version is: 7.0.33 Your problem My problem is: I had a client site hit by a spam bot. All the mautic generated forms were being filled out. I have removed ALL the fo… --- ## [Contacts were added into segments without filters](https://forum.mautic.org/t/contacts-were-added-into-segments-without-filters/22553)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 0\ **Last updated:** [February 1, 2022, 9:34am UTC](https://forum.mautic.org/t/contacts-were-added-into-segments-without-filters/22553 "2022-02-01T09:34:27Z")
I have a very crazy case of failure. In our system there are some segments for testing purposes. These segments are published and have no filters so the contacts were manually put into the segment. I thought that mautic… --- ## [Segment - REGEXP Exact Match](https://forum.mautic.org/t/segment-regexp-exact-match/22548)
**Author:** [@pwned555](https://forum.mautic.org/u/pwned555)\ **Replies:** 1\ **Last updated:** [January 31, 2022, 5:04pm UTC](https://forum.mautic.org/t/segment-regexp-exact-match/22548 "2022-01-31T17:04:33Z")
Your software My Mautic version is: v3.2.2 My PHP version is: 7.4.13 My Database type and version is: MariaDB 10.5.8 Your problem My problem is: Is there a way to do exact matches in Mautic for REGEXP? The issue I … --- ## [\[embed form\] issue with upload field / version 4.0.1](https://forum.mautic.org/t/embed-form-issue-with-upload-field-version-4-0-1/21235)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 13\ **Last updated:** [January 31, 2022, 1:26pm UTC](https://forum.mautic.org/t/embed-form-issue-with-upload-field-version-4-0-1/21235 "2022-01-31T13:26:49Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.x My Database type and version is: mariadb Your problem We have a form which is embedded on another webiste. (using the js method, we have tested with… --- ## [Test emails are sent, but when i try to send from contact's page i get an error](https://forum.mautic.org/t/test-emails-are-sent-but-when-i-try-to-send-from-contacts-page-i-get-an-error/22534)
**Author:** [@synergetic](https://forum.mautic.org/u/synergetic)\ **Replies:** 1\ **Last updated:** [January 31, 2022, 6:27am UTC](https://forum.mautic.org/t/test-emails-are-sent-but-when-i-try-to-send-from-contacts-page-i-get-an-error/22534 "2022-01-31T06:27:41Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.27 My Database type and version is: Version 10.3.31-MariaDB-0+deb10u1 Doctrine driver pdo\_mysql Doctrine database platform (automatically det… --- ## [Mautic is not responding](https://forum.mautic.org/t/mautic-is-not-responding/22543)
**Author:** [@parinita](https://forum.mautic.org/u/parinita)\ **Replies:** 0\ **Last updated:** [January 31, 2022, 6:08am UTC](https://forum.mautic.org/t/mautic-is-not-responding/22543 "2022-01-31T06:08:28Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: While making any changes, Mautic is not responding. I am trying to import contacts and making chan… --- ## [How can I check if a contact got deleted and redirect them?](https://forum.mautic.org/t/how-can-i-check-if-a-contact-got-deleted-and-redirect-them/22539)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 2\ **Last updated:** [January 30, 2022, 8:47pm UTC](https://forum.mautic.org/t/how-can-i-check-if-a-contact-got-deleted-and-redirect-them/22539 "2022-01-30T20:47:15Z")
Hi, TL;DR How can I check if a former identified contact got deleted and redirect them to a specific page? Every lead who signs up for my newsletter has to confirm their subscription via a double opt in campaign befo… --- ## [Cron jobs for Mautic 4.1.0](https://forum.mautic.org/t/cron-jobs-for-mautic-4-1-0/21995)
**Author:** [@mido](https://forum.mautic.org/u/mido)\ **Replies:** 11\ **Last updated:** [January 30, 2022, 1:02pm UTC](https://forum.mautic.org/t/cron-jobs-for-mautic-4-1-0/21995 "2022-01-30T13:02:20Z")
MAUTIC 4.1.0 My PHP version is : 7.4.25 My MySQL/MariaDB version is: 10.3.31-MariaDB-0ubuntu0.20.04.1 Your problem My problem is : Campaigns are not sending mail sequence Steps I have tried to fix the problem : I… --- ## [Setup for Multiple Clients](https://forum.mautic.org/t/setup-for-multiple-clients/22481)
**Author:** [@jstaff](https://forum.mautic.org/u/jstaff)\ **Replies:** 12\ **Last updated:** [January 29, 2022, 5:36pm UTC](https://forum.mautic.org/t/setup-for-multiple-clients/22481 "2022-01-29T17:36:09Z")
Hello, New here, so forgive newbie questions related to more than one account/client. When installing with Softaculous, I am asked to pick which domain to install Mautic under, and it lists all the web accounts/domai… --- ## [Mautic isn't sending out my emails](https://forum.mautic.org/t/mautic-isnt-sending-out-my-emails/22528)
**Author:** [@jjarrett](https://forum.mautic.org/u/jjarrett)\ **Replies:** 0\ **Last updated:** [January 29, 2022, 4:27pm UTC](https://forum.mautic.org/t/mautic-isnt-sending-out-my-emails/22528 "2022-01-29T16:27:13Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: 4.9.7 Your problem My problem is: I set up Mautic using Softaculous. I integrated it with Amazon AWS to send my emai… --- ## [Are emails sent from the point trigger repeated?](https://forum.mautic.org/t/are-emails-sent-from-the-point-trigger-repeated/22525)
**Author:** [@paul2000](https://forum.mautic.org/u/paul2000)\ **Replies:** 2\ **Last updated:** [January 29, 2022, 4:02pm UTC](https://forum.mautic.org/t/are-emails-sent-from-the-point-trigger-repeated/22525 "2022-01-29T16:02:30Z")
Hi Guys, Please could someone tell me if an email sent from points\>manage triggers\>events can only be sent once or if it can be repeated? What I would like to do is to send the same email when 100 points is met and whe… [Previous page](https://forum.mautic.org/c/support/8.md?page=112) [Next page](https://forum.mautic.org/c/support/8.md?page=114)