# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=114 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 115 --- ## [/mtc.js returns redirect to dashboard](https://forum.mautic.org/t/mtc-js-returns-redirect-to-dashboard/22490)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 0\ **Last updated:** [January 26, 2022, 3:33pm UTC](https://forum.mautic.org/t/mtc-js-returns-redirect-to-dashboard/22490 "2022-01-26T15:33:00Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: tidb Your problem curl https://DOMAIN/mtc.js returns a redirect as below. This was working previously, i’m not sure … --- ## [How to Fix Endless Save Button Spinning?](https://forum.mautic.org/t/how-to-fix-endless-save-button-spinning/22495)
**Author:** [@cspenn](https://forum.mautic.org/u/cspenn)\ **Replies:** 4\ **Last updated:** [January 26, 2022, 4:24pm UTC](https://forum.mautic.org/t/how-to-fix-endless-save-button-spinning/22495 "2022-01-26T16:24:20Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.27 My Database type and version is: MariaDB 10.3.32 Your problem My problem is: When saving an email in the email builder, the save button spins endle… --- ## [Gotowebinar action 'send link' not showing](https://forum.mautic.org/t/gotowebinar-action-send-link-not-showing/22489)
**Author:** [@jgroen](https://forum.mautic.org/u/jgroen)\ **Replies:** 0\ **Last updated:** [January 26, 2022, 3:32pm UTC](https://forum.mautic.org/t/gotowebinar-action-send-link-not-showing/22489 "2022-01-26T15:32:02Z")
Hi, I have succesfully activated the gotowebinar integration and have been able to add new contacts to webinars in gotowebinar from a Mautic form. Now, I’d like to send out email with ‘join url’ links and according to … --- ## [Displaying Mautic Data in Wordpress](https://forum.mautic.org/t/displaying-mautic-data-in-wordpress/22453)
**Author:** [@emmaa](https://forum.mautic.org/u/emmaa)\ **Replies:** 8\ **Last updated:** [January 25, 2022, 9:09am UTC](https://forum.mautic.org/t/displaying-mautic-data-in-wordpress/22453 "2022-01-25T09:09:00Z")
Your software My Mautic version is: not yet installed My PHP version is: not yet installed My Database type and version is: not yet installed Your problem My problem is: Before committing to Mautic, I want to find … --- ## [Basic Points question](https://forum.mautic.org/t/basic-points-question/21826)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 4\ **Last updated:** [January 24, 2022, 10:14pm UTC](https://forum.mautic.org/t/basic-points-question/21826 "2022-01-24T22:14:22Z")
Can someone help - I know I should already know the answer to this but here goes. I am using the global point function to add 1 point when someone opens an email. However, at the moment, it is adding additional points i… --- ## [Segment filter missing contacts](https://forum.mautic.org/t/segment-filter-missing-contacts/22438)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 8\ **Last updated:** [January 24, 2022, 6:15pm UTC](https://forum.mautic.org/t/segment-filter-missing-contacts/22438 "2022-01-24T18:15:30Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: tidb Your problem I have a custom field ‘industries’ on companies. It is a “select multiple” type and contains values… --- ## [Update to v3.2.4](https://forum.mautic.org/t/update-to-v3-2-4/22470)
**Author:** [@scott1](https://forum.mautic.org/u/scott1)\ **Replies:** 1\ **Last updated:** [January 24, 2022, 4:48pm UTC](https://forum.mautic.org/t/update-to-v3-2-4/22470 "2022-01-24T16:48:48Z")
Mautic update to v3.2.4 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 8.0 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as appl… --- ## [Unable to filter out email domains on form submission](https://forum.mautic.org/t/unable-to-filter-out-email-domains-on-form-submission/22450)
**Author:** [@maumatic](https://forum.mautic.org/u/maumatic)\ **Replies:** 0\ **Last updated:** [January 24, 2022, 1:14pm UTC](https://forum.mautic.org/t/unable-to-filter-out-email-domains-on-form-submission/22450 "2022-01-24T13:14:27Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: Mariadb 10.5 Your problem My problem is: unable to filter out email domains on form submission These errors are show… --- ## [500 Error](https://forum.mautic.org/t/500-error/16991)
**Author:** [@mautickook](https://forum.mautic.org/u/mautickook)\ **Replies:** 12\ **Last updated:** [January 24, 2022, 7:25am UTC](https://forum.mautic.org/t/500-error/16991 "2022-01-24T07:25:35Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2 My Database type and version is: MariaDB and it is 10.4 version. Your problem My problem is: Getting 500 error when I try to log into Mautic and gett… --- ## [Can't install plugin via composer](https://forum.mautic.org/t/cant-install-plugin-via-composer/22369)
**Author:** [@DavidSchargel](https://forum.mautic.org/u/DavidSchargel)\ **Replies:** 3\ **Last updated:** [January 23, 2022, 8:50pm UTC](https://forum.mautic.org/t/cant-install-plugin-via-composer/22369 "2022-01-23T20:50:02Z")
Your software My Mautic version is: v4.1.1 My PHP version is: v7.4.27 My Database type and version is: 10.4.22-MariaDB Your problem I am getting composer errors when trying to install the @kuzmany GitHub - mtcextend… --- ## [Error in sending email](https://forum.mautic.org/t/error-in-sending-email/22442)
**Author:** [@chandra0713](https://forum.mautic.org/u/chandra0713)\ **Replies:** 0\ **Last updated:** [January 23, 2022, 4:32pm UTC](https://forum.mautic.org/t/error-in-sending-email/22442 "2022-01-23T16:32:34Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: in setting → configuration → email setting → sen test email → i’m getting error: Expected… --- ## [Email Builder Help](https://forum.mautic.org/t/email-builder-help/5496)
**Author:** [@qasim\_aziz](https://forum.mautic.org/u/qasim_aziz)\ **Replies:** 8\ **Last updated:** [January 22, 2022, 1:31pm UTC](https://forum.mautic.org/t/email-builder-help/5496 "2022-01-22T13:31:33Z")
Hi , i need help with email builder which is not saving any think i understand the recomended process is on Dashboard, Channel Email , select templet builder after editing when i press save and close .… --- ## [Contact syncing from mautic to salesforce is not working in mautic 4 (latest stable release)](https://forum.mautic.org/t/contact-syncing-from-mautic-to-salesforce-is-not-working-in-mautic-4-latest-stable-release/21065)
**Author:** [@viratraaz](https://forum.mautic.org/u/viratraaz)\ **Replies:** 3\ **Last updated:** [January 22, 2022, 6:16am UTC](https://forum.mautic.org/t/contact-syncing-from-mautic-to-salesforce-is-not-working-in-mautic-4-latest-stable-release/21065 "2022-01-22T06:16:20Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.3 My Database type and version is: MySQL80Platform 8.0.26-0ubuntu0.20.04.2 Your problem My problem is: Unable to push contacts from mautic to salesfor… --- ## [Running queues with 10mil+ contacts is causing SMS & other channels to stall](https://forum.mautic.org/t/running-queues-with-10mil-contacts-is-causing-sms-other-channels-to-stall/22410)
**Author:** [@bhargavmistri](https://forum.mautic.org/u/bhargavmistri)\ **Replies:** 7\ **Last updated:** [January 21, 2022, 12:15pm UTC](https://forum.mautic.org/t/running-queues-with-10mil-contacts-is-causing-sms-other-channels-to-stall/22410 "2022-01-21T12:15:45Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: mysql v 5.7 Your problem My problem is: parallel campaign not working These errors are showing in the log: Steps I … --- ## [Redirect Problem on AWS ECS with API Gateway](https://forum.mautic.org/t/redirect-problem-on-aws-ecs-with-api-gateway/20805)
**Author:** [@giroto](https://forum.mautic.org/u/giroto)\ **Replies:** 1\ **Last updated:** [January 21, 2022, 6:48am UTC](https://forum.mautic.org/t/redirect-problem-on-aws-ecs-with-api-gateway/20805 "2022-01-21T06:48:27Z")
We are running the 4.0 docker image on ECS Fargate and using API Gateway with a domain and SSL certificate. All system works fine but some times, mautic change HTTPS to HTTP when you click in some button inside mautic. … --- ## [Add to Segment from a Tag](https://forum.mautic.org/t/add-to-segment-from-a-tag/22416)
**Author:** [@closethedeal](https://forum.mautic.org/u/closethedeal)\ **Replies:** 1\ **Last updated:** [January 20, 2022, 5:24pm UTC](https://forum.mautic.org/t/add-to-segment-from-a-tag/22416 "2022-01-20T17:24:58Z")
Your software My Mautic version is: v4.1.1 My PHP version is: 7.4.26 My Database type and version is: 10.4.22-MariaDB-cll-lve (mysqli) Your problem My problem is: I would like to create a segment whereby all contac… --- ## [Gmail plugin doesn't assign points](https://forum.mautic.org/t/gmail-plugin-doesnt-assign-points/20895)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 3\ **Last updated:** [January 20, 2022, 5:22pm UTC](https://forum.mautic.org/t/gmail-plugin-doesnt-assign-points/20895 "2022-01-20T17:22:10Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: tidb Your problem So i have implemented a proof-of-concept gmail add-on (GitHub - donbowman/mautic-gmail-add-on: Proof … --- ## [Importing contacts problems after updating to 4.1.1](https://forum.mautic.org/t/importing-contacts-problems-after-updating-to-4-1-1/22412)
**Author:** [@patodorf](https://forum.mautic.org/u/patodorf)\ **Replies:** 0\ **Last updated:** [January 20, 2022, 2:23pm UTC](https://forum.mautic.org/t/importing-contacts-problems-after-updating-to-4-1-1/22412 "2022-01-20T14:23:33Z")
Your software My PHP version is: 7.4.27 MariaDB version is: 10.2.39-MariaDB-1:10.2.39+maria~bionic Updating/Installing Errors \*I am Updating via Web These errors are showing in the installer : N/A These errors ar… --- ## [Uploading Mautic with premade templates](https://forum.mautic.org/t/uploading-mautic-with-premade-templates/22396)
**Author:** [@kudanyakanyanga](https://forum.mautic.org/u/kudanyakanyanga)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 11:44am UTC](https://forum.mautic.org/t/uploading-mautic-with-premade-templates/22396 "2022-01-19T11:44:11Z")
Your software My Mautic version is: 4.1.1 My PHP version is: My Database type and version is: Your problem My problem is: Hi, I have a self-hosted mautic i ran which is active online. I have created a lot of email … --- ## [Mautic PC and Mobile Shows Different](https://forum.mautic.org/t/mautic-pc-and-mobile-shows-different/22380)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 5\ **Last updated:** [January 19, 2022, 12:47am UTC](https://forum.mautic.org/t/mautic-pc-and-mobile-shows-different/22380 "2022-01-19T00:47:12Z")
Your software My Mautic version is: 4.1.0 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 Your problem My problem is: I follow this guide to install mautic. I also installed the SSL These erro… --- ## [Import Email Templates and associated media](https://forum.mautic.org/t/import-email-templates-and-associated-media/22386)
**Author:** [@abunch](https://forum.mautic.org/u/abunch)\ **Replies:** 8\ **Last updated:** [January 18, 2022, 8:43pm UTC](https://forum.mautic.org/t/import-email-templates-and-associated-media/22386 "2022-01-18T20:43:37Z")
Your software My Mautic version is: 4.1.1 My PHP version is: PHP 7.4.3 My Database type and version is: mariadb 10.3 Mautic’s problem Mautic’s problem is: I cannot find the email template import functionality These… --- ## [Issues with drag and drop of the new Editor](https://forum.mautic.org/t/issues-with-drag-and-drop-of-the-new-editor/22389)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 0\ **Last updated:** [January 18, 2022, 7:32pm UTC](https://forum.mautic.org/t/issues-with-drag-and-drop-of-the-new-editor/22389 "2022-01-18T19:32:56Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: MariaDB 8.0.27 Your problem My problem is: When I create a new Landing Page or E-Mail with either the blank or any M… --- ## [Custom template only works for emails](https://forum.mautic.org/t/custom-template-only-works-for-emails/22269)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 3\ **Last updated:** [January 17, 2022, 7:23pm UTC](https://forum.mautic.org/t/custom-template-only-works-for-emails/22269 "2022-01-17T19:23:08Z")
Hi, I tried to create my own theme. It works for emails, but it isn’t available for landing pages and forms, although I “enabled” page, form, and email. The config.json looks like this: { "name": "Test", "author":… --- ## [Question about API Segment](https://forum.mautic.org/t/question-about-api-segment/22334)
**Author:** [@ocamposf](https://forum.mautic.org/u/ocamposf)\ **Replies:** 3\ **Last updated:** [January 17, 2022, 1:58pm UTC](https://forum.mautic.org/t/question-about-api-segment/22334 "2022-01-17T13:58:50Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.4.14 Your problem My problem is: I have an automation that creates and sync segments via API, using as source the company directory (AD), Everything is … --- ## [Mautic Email Queue processing,why do Email Sending Time is obviously different from arriving time of receivers Inbox](https://forum.mautic.org/t/mautic-email-queue-processing-why-do-email-sending-time-is-obviously-different-from-arriving-time-of-receivers-inbox/22156)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 33\ **Last updated:** [January 17, 2022, 1:57pm UTC](https://forum.mautic.org/t/mautic-email-queue-processing-why-do-email-sending-time-is-obviously-different-from-arriving-time-of-receivers-inbox/22156 "2022-01-17T13:57:47Z")
My Mautic version is:4.0.1 My PHP version is:7.4.26 My Database type and version is:5.5.68-MariaDB My problem is: Mautic Email Queue processing will cause email sending time to be very different from receiving time. … --- ## [Mautic Gmail Plugin](https://forum.mautic.org/t/mautic-gmail-plugin/22354)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [January 16, 2022, 6:40pm UTC](https://forum.mautic.org/t/mautic-gmail-plugin/22354 "2022-01-16T18:40:49Z")
Does anyone use this feature in Mautic today ? The last post I replied to said it does no longer work. I have tried installing the chrome extension, sending an email with the flag enabled, but nothing being written th… --- ## [Calendar issues](https://forum.mautic.org/t/calendar-issues/22350)
**Author:** [@twomb](https://forum.mautic.org/u/twomb)\ **Replies:** 1\ **Last updated:** [January 16, 2022, 8:02am UTC](https://forum.mautic.org/t/calendar-issues/22350 "2022-01-16T08:02:51Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4.27 My Database type and version is: Your problem Perhaps i misunderstand the purpose of the calendar? When viewing i can not add any events, clicking… --- ## [Problems after the updated to 4.1.1](https://forum.mautic.org/t/problems-after-the-updated-to-4-1-1/22349)
**Author:** [@patodorf](https://forum.mautic.org/u/patodorf)\ **Replies:** 0\ **Last updated:** [January 15, 2022, 11:19pm UTC](https://forum.mautic.org/t/problems-after-the-updated-to-4-1-1/22349 "2022-01-15T23:19:40Z")
Your software My PHP version is : 7.4.27 My MySQL/MariaDB version is (delete as applicable): 10.2.39-MariaDB-1:10.2.39+maria~bionic UpdatingErrors I am (delete as applicable): Updating Upgrading/installing via (del… --- ## [Mail not send on campaign](https://forum.mautic.org/t/mail-not-send-on-campaign/18561)
**Author:** [@jaypatel5213](https://forum.mautic.org/u/jaypatel5213)\ **Replies:** 25\ **Last updated:** [January 15, 2022, 1:00am UTC](https://forum.mautic.org/t/mail-not-send-on-campaign/18561 "2022-01-15T01:00:09Z")
Your software My Mautic version is:v3.3.1 My PHP version is: My Database type and version is: Your problem My problem is: I have the same issue. I can send Example. And test smtp server mail. But Cant send a mai… --- ## [Configuration Page & SMS Channel cannot be accessed after SMS segment message created](https://forum.mautic.org/t/configuration-page-sms-channel-cannot-be-accessed-after-sms-segment-message-created/17453)
**Author:** [@131events](https://forum.mautic.org/u/131events)\ **Replies:** 12\ **Last updated:** [January 14, 2022, 10:54pm UTC](https://forum.mautic.org/t/configuration-page-sms-channel-cannot-be-accessed-after-sms-segment-message-created/17453 "2022-01-14T22:54:48Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.2.24 My Database type and version is: AWS/RDS MySQL 8.0.20 Your problem My problem is: Configuration Page & SMS Channel cannot be accessed, everything … [Previous page](https://forum.mautic.org/c/support/8.md?page=113) [Next page](https://forum.mautic.org/c/support/8.md?page=115)