# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=115 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 116 --- ## [Message Queued for Channel](https://forum.mautic.org/t/message-queued-for-channel/22341)
**Author:** [@speedypreneur](https://forum.mautic.org/u/speedypreneur)\ **Replies:** 1\ **Last updated:** [January 14, 2022, 9:50pm UTC](https://forum.mautic.org/t/message-queued-for-channel/22341 "2022-01-14T21:50:47Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4.3 My Database type and version is: 10.3.32-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I have this setup: Double Opt-In … User fills out a s… --- ## [Queued without queue-Settings](https://forum.mautic.org/t/queued-without-queue-settings/22323)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 5\ **Last updated:** [January 14, 2022, 8:07pm UTC](https://forum.mautic.org/t/queued-without-queue-settings/22323 "2022-01-14T20:07:51Z")
Our Mautic System is configured to directly send emails without any queue settings. Yesterday I sent the first email to about 22.000 contacts. 53 were queued, the rest were sent. Today I sent the second email to about … --- ## [Was unable to update to 4.0, here's what finally worked for me](https://forum.mautic.org/t/was-unable-to-update-to-4-0-heres-what-finally-worked-for-me/20980)
**Author:** [@vesper8](https://forum.mautic.org/u/vesper8)\ **Replies:** 2\ **Last updated:** [January 14, 2022, 3:05pm UTC](https://forum.mautic.org/t/was-unable-to-update-to-4-0-heres-what-finally-worked-for-me/20980 "2022-01-14T15:05:39Z")
I’ve been updating Mautic since v2 and I guess I had some old problems with the DB schema. I was on 3.3.1 and I was able to update to 3.3.4 no problem, but then all hell broke loose when I tried to update to 4.0 I was … --- ## [See deleted contacts](https://forum.mautic.org/t/see-deleted-contacts/22335)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 3\ **Last updated:** [January 14, 2022, 2:58pm UTC](https://forum.mautic.org/t/see-deleted-contacts/22335 "2022-01-14T14:58:46Z")
Hi, is there a way to see a list of deleted contacts from Mautic? Since there are multiple ways to delete contacts (automatically and manually) is there a log where these deletions are stored? Or a way (maybe via plug… --- ## [Mautic not recognizing / seeing replies in a campaign](https://forum.mautic.org/t/mautic-not-recognizing-seeing-replies-in-a-campaign/22301)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 2\ **Last updated:** [January 13, 2022, 7:55pm UTC](https://forum.mautic.org/t/mautic-not-recognizing-seeing-replies-in-a-campaign/22301 "2022-01-13T19:55:02Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: MySQL 5.7 Your problem My problem is: When I have a campaign send an email and a reply comes back Mautic doesnt see /… --- ## [How can I add Form submit events via a campaign](https://forum.mautic.org/t/how-can-i-add-form-submit-events-via-a-campaign/22321)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 0\ **Last updated:** [January 13, 2022, 10:56am UTC](https://forum.mautic.org/t/how-can-i-add-form-submit-events-via-a-campaign/22321 "2022-01-13T10:56:41Z")
Hi, We are collecting leads via Facebook lead forms. When they submit a form on Facebook I would like to add a “Form submit event”, similar to when they would submit one of our regular forms. Can I do this via a webhook… --- ## [Console Command not working](https://forum.mautic.org/t/console-command-not-working/22281)
**Author:** [@luisc](https://forum.mautic.org/u/luisc)\ **Replies:** 9\ **Last updated:** [January 12, 2022, 8:24pm UTC](https://forum.mautic.org/t/console-command-not-working/22281 "2022-01-12T20:24:52Z")
I have Mautic v4.1.0 with PHP 7.4 and console commands are doing nothing. Also, I call -hep options and nothing happens. Does anyone know how to deal with this? --- ## [Extremely slow contact management](https://forum.mautic.org/t/extremely-slow-contact-management/22075)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 7\ **Last updated:** [January 12, 2022, 3:30pm UTC](https://forum.mautic.org/t/extremely-slow-contact-management/22075 "2022-01-12T15:30:26Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.27 My Database type and version is: 8.0.27 Your problem My problem is: The contact management is extremely slow to work with. I have 220k contacts on… --- ## [Grammar checker for old email and landing page builder](https://forum.mautic.org/t/grammar-checker-for-old-email-and-landing-page-builder/22294)
**Author:** [@rakshithholla](https://forum.mautic.org/u/rakshithholla)\ **Replies:** 1\ **Last updated:** [January 11, 2022, 10:47am UTC](https://forum.mautic.org/t/grammar-checker-for-old-email-and-landing-page-builder/22294 "2022-01-11T10:47:01Z")
Your software My Mautic version is:2.16.2 My PHP version is:7.3.31 My Database type and version is:10.4.21-MariaDB Your problem My problem is: I am looking for ways to integrate spell checker to email and landing p… --- ## [Email Menu will not open after 3.3.4 -\> 4.0.2 upgrade](https://forum.mautic.org/t/email-menu-will-not-open-after-3-3-4-4-0-2-upgrade/21725)
**Author:** [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Replies:** 13\ **Last updated:** [January 7, 2022, 5:29pm UTC](https://forum.mautic.org/t/email-menu-will-not-open-after-3-3-4-4-0-2-upgrade/21725 "2022-01-07T17:29:14Z")
Your software. Ubuntu 20.4 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MariaDB version 10.5 Updating/Installing Errors I am :Updating Upgrading via : Command Line These errors are s… --- ## [Update to 4.1.1 failed](https://forum.mautic.org/t/update-to-4-1-1-failed/22165)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 1\ **Last updated:** [January 7, 2022, 1:50pm UTC](https://forum.mautic.org/t/update-to-4-1-1-failed/22165 "2022-01-07T13:50:45Z")
Your software My PHP version is : 7.4 My MySQL version is: 5.7.3 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Line These errors are sh… --- ## [Mautic 4 Speichern von Formularen kommt ERROR 500](https://forum.mautic.org/t/mautic-4-speichern-von-formularen-kommt-error-500/20901)
**Author:** [@ips](https://forum.mautic.org/u/ips)\ **Replies:** 3\ **Last updated:** [January 7, 2022, 12:52pm UTC](https://forum.mautic.org/t/mautic-4-speichern-von-formularen-kommt-error-500/20901 "2022-01-07T12:52:44Z")
Mautic 4 My PHP version is 7.4 : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applic… --- ## ["Public Segment" should be set as by default Private Segment"](https://forum.mautic.org/t/public-segment-should-be-set-as-by-default-private-segment/22242)
**Author:** [@rajupml](https://forum.mautic.org/u/rajupml)\ **Replies:** 7\ **Last updated:** [January 7, 2022, 11:06am UTC](https://forum.mautic.org/t/public-segment-should-be-set-as-by-default-private-segment/22242 "2022-01-07T11:06:33Z")
Your software My Mautic version is: 3.3.3 My PHP version is: php7.4 My Database type and version is: mysql Your problem My problem is: I have several users on Mautic, I don’t want users to share their own segment i… --- ## [Salesforce Integration Campaign Members filter not working after upgrade to Mautic 3](https://forum.mautic.org/t/salesforce-integration-campaign-members-filter-not-working-after-upgrade-to-mautic-3/19185)
**Author:** [@matthewday](https://forum.mautic.org/u/matthewday)\ **Replies:** 2\ **Last updated:** [January 7, 2022, 10:00am UTC](https://forum.mautic.org/t/salesforce-integration-campaign-members-filter-not-working-after-upgrade-to-mautic-3/19185 "2022-01-07T10:00:40Z")
Your software My PHP version is : 7.3.17 My MySQL/MariaDB version is (delete as applicable): 5.7.28 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : … --- ## [Unsubscribe / preference center link/form](https://forum.mautic.org/t/unsubscribe-preference-center-link-form/22264)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 0\ **Last updated:** [January 6, 2022, 5:46pm UTC](https://forum.mautic.org/t/unsubscribe-preference-center-link-form/22264 "2022-01-06T17:46:35Z")
Hi, I know that it is possible to add a preference center form to an email. I have some questions about it. 1. If I add a preference center, every unsubscribe link sends the user to this page. Is it possible to add two… --- ## [500 Internal Server Error in my mautic](https://forum.mautic.org/t/500-internal-server-error-in-my-mautic/22246)
**Author:** [@mushraf001](https://forum.mautic.org/u/mushraf001)\ **Replies:** 6\ **Last updated:** [January 6, 2022, 10:54am UTC](https://forum.mautic.org/t/500-internal-server-error-in-my-mautic/22246 "2022-01-06T10:54:08Z")
Your software My Mautic version is: My PHP version is: 7.4.26 My Database type and version is: My sql Your problem My problem is: 500 Internal Server Error while sending mails These errors are showing in the log: S… --- ## [Error to upgrade mautic to 3.24 from 2.16.5](https://forum.mautic.org/t/error-to-upgrade-mautic-to-3-24-from-2-16-5/22149)
**Author:** [@steekhutze](https://forum.mautic.org/u/steekhutze)\ **Replies:** 18\ **Last updated:** [January 5, 2022, 1:45pm UTC](https://forum.mautic.org/t/error-to-upgrade-mautic-to-3-24-from-2-16-5/22149 "2022-01-05T13:45:30Z")
Mautic 2.16.5 php 7.3.3 OS linux update with GUI of mautic and i have this error Upgrading Mautic… This might take several minutes. Starting the upgrade… Backing up the database if we can… Applying Mauti… --- ## [Email mark as " SENT" directly on Mautic when i Use " Queued" message processing at mautic configuration](https://forum.mautic.org/t/email-mark-as-sent-directly-on-mautic-when-i-use-queued-message-processing-at-mautic-configuration/22245)
**Author:** [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Replies:** 3\ **Last updated:** [January 5, 2022, 1:23pm UTC](https://forum.mautic.org/t/email-mark-as-sent-directly-on-mautic-when-i-use-queued-message-processing-at-mautic-configuration/22245 "2022-01-05T13:23:44Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 Your problem My problem is: My cron job for queued messages does not work, when I set the processing method to “Queued” , all the mail i try to send… --- ## [Email template break when in gmail](https://forum.mautic.org/t/email-template-break-when-in-gmail/21786)
**Author:** [@erwan](https://forum.mautic.org/u/erwan)\ **Replies:** 9\ **Last updated:** [January 5, 2022, 11:52am UTC](https://forum.mautic.org/t/email-template-break-when-in-gmail/21786 "2022-01-05T11:52:41Z")
Your software My Mautic version is: latest My PHP version is: 7.4 Your problem My problem is: Using beefree to create a newsletter template and then export it. I create a new email, then blank template, then edit co… --- ## [Integromat Mautic Error](https://forum.mautic.org/t/integromat-mautic-error/15242)
**Author:** [@dale1](https://forum.mautic.org/u/dale1)\ **Replies:** 5\ **Last updated:** [January 5, 2022, 4:30am UTC](https://forum.mautic.org/t/integromat-mautic-error/15242 "2022-01-05T04:30:36Z")
Your software My PHP version is : PHP Version 7.3.20 Updating/Installing Errors I am attempting to use Integromat. These errors are showing in the Mautic log : I am not seeing errors in the logs. I am new to Mautic… --- ## [Mautic 4.1.1 fresh installation stuck on Step 1,1 - Database configuration](https://forum.mautic.org/t/mautic-4-1-1-fresh-installation-stuck-on-step-1-1-database-configuration/22231)
**Author:** [@ppytlik](https://forum.mautic.org/u/ppytlik)\ **Replies:** 0\ **Last updated:** [January 4, 2022, 6:31pm UTC](https://forum.mautic.org/t/mautic-4-1-1-fresh-installation-stuck-on-step-1-1-database-configuration/22231 "2022-01-04T18:31:19Z")
Your software Mautic 4.1.1 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MariaDB version 10.6 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via … --- ## [Bug! Problem with Greek characters](https://forum.mautic.org/t/bug-problem-with-greek-characters/22194)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 1\ **Last updated:** [January 4, 2022, 12:06pm UTC](https://forum.mautic.org/t/bug-problem-with-greek-characters/22194 "2022-01-04T12:06:45Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4.27 My Database type and version is: 8.0.27 Your problem My problem is: I have created a campaign form that has Checkbox group (Properties → Optionlis… --- ## [New builder labels broken (upgraded from V3)](https://forum.mautic.org/t/new-builder-labels-broken-upgraded-from-v3/22073)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 7\ **Last updated:** [January 4, 2022, 10:29am UTC](https://forum.mautic.org/t/new-builder-labels-broken-upgraded-from-v3/22073 "2022-01-04T10:29:17Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.27 My Database type and version is: 8.0.27 Your problem My problem is: Labels on new builder are broken (check screenshot). This Mautic instllation … --- ## [Form: Successful Submit Action, Redirect URL/ Message Display not working](https://forum.mautic.org/t/form-successful-submit-action-redirect-url-message-display-not-working/21371)
**Author:** [@jtourgee](https://forum.mautic.org/u/jtourgee)\ **Replies:** 4\ **Last updated:** [January 4, 2022, 4:08am UTC](https://forum.mautic.org/t/form-successful-submit-action-redirect-url-message-display-not-working/21371 "2022-01-04T04:08:26Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.24 My Database type and version is: |Version|5.7.23-23| |Doctrine driver|pdo\_mysql| Your problem My problem is: Form: Successful Submit Action, Redi… --- ## [FIX: Errors inside your template. Template will be not saved](https://forum.mautic.org/t/fix-errors-inside-your-template-template-will-be-not-saved/20683)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 12\ **Last updated:** [January 3, 2022, 11:40pm UTC](https://forum.mautic.org/t/fix-errors-inside-your-template-template-will-be-not-saved/20683 "2022-01-03T23:40:08Z")
This is just a heads up: If you see this error: " Errors inside your template. Template will be not saved." - you are probably dealing with a template that was previously created with the M3 GrapesJsBuilder. all you nee… --- ## [Email link formatting \> Override Gmail defaults](https://forum.mautic.org/t/email-link-formatting-override-gmail-defaults/22095)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 6\ **Last updated:** [January 3, 2022, 7:01pm UTC](https://forum.mautic.org/t/email-link-formatting-override-gmail-defaults/22095 "2022-01-03T19:01:15Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 Your problem Gmail formats links in emails and the only way to override Gmail formatting is to inline styles on the ‘a’ element. The automated links fo… --- ## [Is there a way to do this?](https://forum.mautic.org/t/is-there-a-way-to-do-this/22213)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 0\ **Last updated:** [January 3, 2022, 4:02pm UTC](https://forum.mautic.org/t/is-there-a-way-to-do-this/22213 "2022-01-03T16:02:03Z")
Hi, is there a way to show in the email stats not just the open rate but also the click rate? Maybe through settings or via plugin. I saw this but I don’t know if it was ever implemented or not: Enhancement - show cl… --- ## [Campaign does not run as intended (SQL error)](https://forum.mautic.org/t/campaign-does-not-run-as-intended-sql-error/22193)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 0\ **Last updated:** [December 30, 2021, 9:50pm UTC](https://forum.mautic.org/t/campaign-does-not-run-as-intended-sql-error/22193 "2021-12-30T21:50:30Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4.27 My Database type and version is: 8.0.27 Your problem My problem is: A certain campaign does not work as intended. These errors are showing in the… --- ## [One Mautic installation for multiple domains?](https://forum.mautic.org/t/one-mautic-installation-for-multiple-domains/22184)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 2\ **Last updated:** [December 30, 2021, 1:53pm UTC](https://forum.mautic.org/t/one-mautic-installation-for-multiple-domains/22184 "2021-12-30T13:53:29Z")
Hi there, We have several domains with several separated mailing lists. Does it make sense to use one Mautic installation for all of them, or would it be more practical to have one Mautic installation for each domain? … --- ## [Changing the style for Focus Items](https://forum.mautic.org/t/changing-the-style-for-focus-items/22183)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 1\ **Last updated:** [December 30, 2021, 7:30am UTC](https://forum.mautic.org/t/changing-the-style-for-focus-items/22183 "2021-12-30T07:30:36Z")
Mautic ver. 3.3.4 Where are the template files for Focus Items? The original ones have terrible margins :frowning: [Previous page](https://forum.mautic.org/c/support/8.md?page=114) [Next page](https://forum.mautic.org/c/support/8.md?page=116)