# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=116 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 117 --- ## [Downgrade from 4.1 to 4.0? Easy or database changes?](https://forum.mautic.org/t/downgrade-from-4-1-to-4-0-easy-or-database-changes/22185)
**Author:** [@jensolsson](https://forum.mautic.org/u/jensolsson)\ **Replies:** 0\ **Last updated:** [December 30, 2021, 12:05am UTC](https://forum.mautic.org/t/downgrade-from-4-1-to-4-0-easy-or-database-changes/22185 "2021-12-30T00:05:56Z")
I am running Mautic 4.1 and I have some major issues related to how we use Mautic. First of all reply-to field is not set when an email is sent from a form for example we have a form sending to our support system. This … --- ## [Mautic send the emails spam folder?](https://forum.mautic.org/t/mautic-send-the-emails-spam-folder/22065)
**Author:** [@borahand](https://forum.mautic.org/u/borahand)\ **Replies:** 9\ **Last updated:** [December 29, 2021, 7:33am UTC](https://forum.mautic.org/t/mautic-send-the-emails-spam-folder/22065 "2021-12-29T07:33:32Z")
Hello guys, Hope all is well. The emails I send via mautic go to the spam folder. However, When I send an email manually from info@domainname.com, it goes to the Primary box on gmail. I also made a test with Glock app… --- ## [Mautic:segments:update Question](https://forum.mautic.org/t/mauticupdate-question/22177)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [December 29, 2021, 6:56am UTC](https://forum.mautic.org/t/mauticupdate-question/22177 "2021-12-29T06:56:58Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: mariadb 10.3 Your problem My problem is: We are running an extremely high traffic site with 1000+ visits per hour an… --- ## [Is there a way to rename index.php or change the dir of login page?](https://forum.mautic.org/t/is-there-a-way-to-rename-index-php-or-change-the-dir-of-login-page/22150)
**Author:** [@yaroslav](https://forum.mautic.org/u/yaroslav)\ **Replies:** 5\ **Last updated:** [December 29, 2021, 6:48am UTC](https://forum.mautic.org/t/is-there-a-way-to-rename-index-php-or-change-the-dir-of-login-page/22150 "2021-12-29T06:48:03Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.26 My Database type and version is: MySQL 5.6.43 Your problem My problem is: if people go to my domainname.com/mautic they can see mautic login page. … --- ## [Php 7.4? Seems a bit high for min version](https://forum.mautic.org/t/php-7-4-seems-a-bit-high-for-min-version/20159)
**Author:** [@mkaaaay](https://forum.mautic.org/u/mkaaaay)\ **Replies:** 7\ **Last updated:** [December 29, 2021, 12:12am UTC](https://forum.mautic.org/t/php-7-4-seems-a-bit-high-for-min-version/20159 "2021-12-29T00:12:48Z")
I see that Mautic 4 requires a min version of 7.4. This really sucks. Not everyone has the resources to ensure that all code bases they manage are running on latest versions of php (yes I know php8 is after this, but yo… --- ## [Email Delivering Issue](https://forum.mautic.org/t/email-delivering-issue/21936)
**Author:** [@fazeel](https://forum.mautic.org/u/fazeel)\ **Replies:** 9\ **Last updated:** [December 28, 2021, 11:47pm UTC](https://forum.mautic.org/t/email-delivering-issue/21936 "2021-12-28T23:47:51Z")
Your software My Mautic version is: 2.12.2 My PHP version is: 7.0.33 My Database type and version is: AWS Your problem My problem is: Hello Everyone, I’m having an email delivery issue, Let me give you the scenar… --- ## [Any reason not to upgrade go 4.1](https://forum.mautic.org/t/any-reason-not-to-upgrade-go-4-1/21892)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [December 28, 2021, 3:51pm UTC](https://forum.mautic.org/t/any-reason-not-to-upgrade-go-4-1/21892 "2021-12-28T15:51:40Z")
Hello Mautic people: I’m on a very functioning version of Mautic v3.3.4. Is there any reason NOT to upgrade to the most recent, stable version, 4.1? All my currently installed plugins are Mautic 4 compliant. And there… --- ## [Get tracking-ID of email send through API](https://forum.mautic.org/t/get-tracking-id-of-email-send-through-api/22132)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 6\ **Last updated:** [December 28, 2021, 12:17pm UTC](https://forum.mautic.org/t/get-tracking-id-of-email-send-through-api/22132 "2021-12-28T12:17:51Z")
I’m using the REST-API of Mautic quite a lot, especially for sending emails from templates to individuals. In the GUI i can go to a contact and see that the mail was sent to him and also find the tracking-ID in the URL. … --- ## [Mautic is not catching replies](https://forum.mautic.org/t/mautic-is-not-catching-replies/18272)
**Author:** [@amir.sohail](https://forum.mautic.org/u/amir.sohail)\ **Replies:** 1\ **Last updated:** [December 27, 2021, 1:10pm UTC](https://forum.mautic.org/t/mautic-is-not-catching-replies/18272 "2021-12-27T13:10:34Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.24 My Database type and version is: MySQL 5.7.33 Your problem My problem is: Hi everyone! I’ve added reply to address in my mails which is different… --- ## [mautic.ERROR: \[MAIL ERROR\] Expected response code 250 but got an empty response](https://forum.mautic.org/t/mautic-error-mail-error-expected-response-code-250-but-got-an-empty-response/18704)
**Author:** [@tecnotronico](https://forum.mautic.org/u/tecnotronico)\ **Replies:** 9\ **Last updated:** [December 27, 2021, 8:00am UTC](https://forum.mautic.org/t/mautic-error-mail-error-expected-response-code-250-but-got-an-empty-response/18704 "2021-12-27T08:00:31Z")
Your software Mautic: 3.2.5, 3.3.1 and 3.3.2 PHP: 7.4 MySQL: 5.7 CentOS: 7.9 cPanel: 94.0.4 PHP-FPM: Activated Service to send mail through: sendmail SMTP encryption type: none How should email be handled?: Send… --- ## [Reports not showing data when setting filters](https://forum.mautic.org/t/reports-not-showing-data-when-setting-filters/19901)
**Author:** [@eyervez](https://forum.mautic.org/u/eyervez)\ **Replies:** 2\ **Last updated:** [December 27, 2021, 1:31am UTC](https://forum.mautic.org/t/reports-not-showing-data-when-setting-filters/19901 "2021-12-27T01:31:38Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.4.20 My Database type and version is: mysqlnd 7.4.20 Your problem My problem is: Hi! I’m basically trying to create reports in Mautic. I want to track… --- ## [Hubspot and Cron](https://forum.mautic.org/t/hubspot-and-cron/7093)
**Author:** [@bunce69](https://forum.mautic.org/u/bunce69)\ **Replies:** 5\ **Last updated:** [December 26, 2021, 6:56pm UTC](https://forum.mautic.org/t/hubspot-and-cron/7093 "2021-12-26T18:56:31Z")
Hi guys, I have Mautic 2.5.1 and I tried to add a Cron job as on the video tutorial on youtube, but nothing happens. I cannot have a 2 way integration. I’m using Putty to use setup my crons. Does any one c… --- ## [Decision for Click and Replied Email cannot work after I change email account](https://forum.mautic.org/t/decision-for-click-and-replied-email-cannot-work-after-i-change-email-account/22158)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 0\ **Last updated:** [December 26, 2021, 9:48am UTC](https://forum.mautic.org/t/decision-for-click-and-replied-email-cannot-work-after-i-change-email-account/22158 "2021-12-26T09:48:40Z")
My Mautic version is:4.0.1 My PHP version is:7.4.26 My Database type and version is:5.5.68-MariaDB My old email account is no problem. I want to change it to another one. Only read decision works. but Click & Replied … --- ## [Emails Stuck in Que](https://forum.mautic.org/t/emails-stuck-in-que/22125)
**Author:** [@imre](https://forum.mautic.org/u/imre)\ **Replies:** 16\ **Last updated:** [December 23, 2021, 9:04pm UTC](https://forum.mautic.org/t/emails-stuck-in-que/22125 "2021-12-23T21:04:57Z")
Your software My Mautic version is: 4.15 My PHP version is: 7.4.23 My Database type and version is: 10.5.12-MariaDB-1:10.5.12+maria~bionic Your problem Emails were sending fine but yesterday when testing a segment e… --- ## [Image not showing](https://forum.mautic.org/t/image-not-showing/22123)
**Author:** [@imre](https://forum.mautic.org/u/imre)\ **Replies:** 7\ **Last updated:** [December 23, 2021, 3:44pm UTC](https://forum.mautic.org/t/image-not-showing/22123 "2021-12-23T15:44:27Z")
Your software My Mautic version is: 4.15 My PHP version is: 7.4.23 My Database type and version is: 10.5.12-MariaDB-1:10.5.12+maria~bionic Your problem My problem is: When adding images to our emails they look fine … --- ## [Error: PHP Notice: Undefined index: in Mautic\_Install/app/bundles/CampaignBundle/Executioner/Logger/EventLogger.php on line 138](https://forum.mautic.org/t/error-php-notice-undefined-index-in-mautic-install-app-bundles-campaignbundle-executioner-logger-eventlogger-php-on-line-138/12937)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 7\ **Last updated:** [December 23, 2021, 10:08am UTC](https://forum.mautic.org/t/error-php-notice-undefined-index-in-mautic-install-app-bundles-campaignbundle-executioner-logger-eventlogger-php-on-line-138/12937 "2021-12-23T10:08:15Z")
Your software My Mautic version is:2.16 My PHP version is:7.2.27 Your problem My problem is: Triggering events for campaign 16 Triggering events for newly added contacts 17828 total events(s) to be processed in bat… --- ## [Tracking Stopped Working](https://forum.mautic.org/t/tracking-stopped-working/22096)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [December 23, 2021, 6:34am UTC](https://forum.mautic.org/t/tracking-stopped-working/22096 "2021-12-23T06:34:28Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: We upgraded an instance of Mautic to 4.1.0 and everything was working the way it should.… --- ## [Emails are being stuck in mautic spool folder](https://forum.mautic.org/t/emails-are-being-stuck-in-mautic-spool-folder/15329)
**Author:** [@owen.liew](https://forum.mautic.org/u/owen.liew)\ **Replies:** 9\ **Last updated:** [December 22, 2021, 10:58pm UTC](https://forum.mautic.org/t/emails-are-being-stuck-in-mautic-spool-folder/15329 "2021-12-22T22:58:46Z")
Your software My PHP version is: 7.0.33 Your problem My problem is: I have an issue with Mautic regarding server issue whereby my emails get sent to the spool folder and get stucked there. I used to be able to send ou… --- ## [Is there no Gmail (Workspaces) API email delivery methods?](https://forum.mautic.org/t/is-there-no-gmail-workspaces-api-email-delivery-methods/22082)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 4\ **Last updated:** [December 22, 2021, 9:52pm UTC](https://forum.mautic.org/t/is-there-no-gmail-workspaces-api-email-delivery-methods/22082 "2021-12-22T21:52:33Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 I’ve looked around all the docs and can only find the plugin/extension to track emails sent using the Gmail UI in Mautic. I can’t find anything regardin… --- ## [Pixel for Open Rate Causing my emails to hit spam](https://forum.mautic.org/t/pixel-for-open-rate-causing-my-emails-to-hit-spam/22131)
**Author:** [@mailtrix17](https://forum.mautic.org/u/mailtrix17)\ **Replies:** 0\ **Last updated:** [December 22, 2021, 9:23pm UTC](https://forum.mautic.org/t/pixel-for-open-rate-causing-my-emails-to-hit-spam/22131 "2021-12-22T21:23:00Z")
As of now, i’ve only been tracking my ctr. Which we know is more important then open rate. But I’d still like to track my open rate somehow, and from my time using the Mautic Open Rate pixel in my emails. It would ruin m… --- ## [Wrong year (bug.?)](https://forum.mautic.org/t/wrong-year-bug/22078)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 2\ **Last updated:** [December 22, 2021, 9:05pm UTC](https://forum.mautic.org/t/wrong-year-bug/22078 "2021-12-22T21:05:45Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.27 My Database type and version is: 8.0.27 I’m on Windows Server 2019. Your problem My problem is: Year is incorrect These errors are showing in… --- ## [Please wait on forms](https://forum.mautic.org/t/please-wait-on-forms/8858)
**Author:** [@Salvador\_Vilalta](https://forum.mautic.org/u/Salvador_Vilalta)\ **Replies:** 13\ **Last updated:** [December 22, 2021, 6:12pm UTC](https://forum.mautic.org/t/please-wait-on-forms/8858 "2021-12-22T18:12:41Z")
Hi to everyone. Forms are stucked on “Please Wait” and no actions such as redirect or show messages works. We’ve read some information about it but till now no possible to solve. We’ve tried using http or https, au… --- ## [Error when applying action on form](https://forum.mautic.org/t/error-when-applying-action-on-form/22060)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 2\ **Last updated:** [December 22, 2021, 4:21pm UTC](https://forum.mautic.org/t/error-when-applying-action-on-form/22060 "2021-12-22T16:21:58Z")
Your software My Mautic version is: v4.1.0 My PHP version is: 7.4.27 My Database type and version is: MySQL 8.0.27 Your problem Doing this: Components → Forms \> \[open the form\] → Edit → Action → Modify contact’s s… --- ## [Everytime I update it redirects to 127.0.0.1](https://forum.mautic.org/t/everytime-i-update-it-redirects-to-127-0-0-1/22114)
**Author:** [@robertcooke](https://forum.mautic.org/u/robertcooke)\ **Replies:** 0\ **Last updated:** [December 22, 2021, 7:06am UTC](https://forum.mautic.org/t/everytime-i-update-it-redirects-to-127-0-0-1/22114 "2021-12-22T07:06:08Z")
I run mautic behind a reverse proxy (nginx) I use the mautic-docker setup. But everytime I update it redirects to 127.0.0.1 any idea what I’m missing?? Running mautic V4.1.0 --- ## [Mail to segments sending only few](https://forum.mautic.org/t/mail-to-segments-sending-only-few/22113)
**Author:** [@surefoot](https://forum.mautic.org/u/surefoot)\ **Replies:** 0\ **Last updated:** [December 22, 2021, 6:44am UTC](https://forum.mautic.org/t/mail-to-segments-sending-only-few/22113 "2021-12-22T06:44:11Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3.27 My Database type and version is: MYSQL Ver 15.1 Distrib 10.2.37-MariaDB, for Linux (x86\_64) using readline 5.1 Your problem My problem is: \*We are… --- ## [Batch add users in one segment to another segment](https://forum.mautic.org/t/batch-add-users-in-one-segment-to-another-segment/22098)
**Author:** [@mkovnick](https://forum.mautic.org/u/mkovnick)\ **Replies:** 0\ **Last updated:** [December 21, 2021, 1:01am UTC](https://forum.mautic.org/t/batch-add-users-in-one-segment-to-another-segment/22098 "2021-12-21T01:01:42Z")
I was wondering if there is a way to batch add all users that belong to one segment to a newly created one, and how? Thanks. --- ## [Error: no valid recipients](https://forum.mautic.org/t/error-no-valid-recipients/21812)
**Author:** [@xiv89](https://forum.mautic.org/u/xiv89)\ **Replies:** 13\ **Last updated:** [December 20, 2021, 11:00pm UTC](https://forum.mautic.org/t/error-no-valid-recipients/21812 "2021-12-20T23:00:01Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4.25 My Database type and version is: 10.5.12-MariaDB-cll-lve Your problem My problem is: Unable to send test email after set-up. These errors are show… --- ## [Joomla plugin 404](https://forum.mautic.org/t/joomla-plugin-404/22061)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 1\ **Last updated:** [December 20, 2021, 5:54pm UTC](https://forum.mautic.org/t/joomla-plugin-404/22061 "2021-12-20T17:54:03Z")
Hi, I’ve tried downloading the published Mautic Joomla plugin, but I get a 404. Is the plugin discontinued? Thanks! --- ## [Using group by condition in reports, causes the particular report to break with server error](https://forum.mautic.org/t/using-group-by-condition-in-reports-causes-the-particular-report-to-break-with-server-error/22089)
**Author:** [@rakshithholla](https://forum.mautic.org/u/rakshithholla)\ **Replies:** 1\ **Last updated:** [December 20, 2021, 11:06am UTC](https://forum.mautic.org/t/using-group-by-condition-in-reports-causes-the-particular-report-to-break-with-server-error/22089 "2021-12-20T11:06:46Z")
Your software My Mautic version is:2.16.2 My PHP version is:7.3.31 My Database type and version is:10.4.21-MariaDB Your problem My problem is: I am trying to create a report for tracking url click count by followin… --- ## [Mautic Bounce Management AWS SES](https://forum.mautic.org/t/mautic-bounce-management-aws-ses/10654)
**Author:** [@surpriz](https://forum.mautic.org/u/surpriz)\ **Replies:** 7\ **Last updated:** [December 20, 2021, 7:34am UTC](https://forum.mautic.org/t/mautic-bounce-management-aws-ses/10654 "2021-12-20T07:34:04Z")
Hi guys, I’m following these steps Bounce management | Mautic to manage bounces by Amazon Web Service SES. On step 4) I am still getting “PendingConfirmation” and I don’t know what to do The subscriber will be in the … [Previous page](https://forum.mautic.org/c/support/8.md?page=115) [Next page](https://forum.mautic.org/c/support/8.md?page=117)