# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=117 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 118 --- ## [Log flooded with mautic.NOTICE: PHP Notice - Trying to access array offset on value of type bool - Redlining Server](https://forum.mautic.org/t/log-flooded-with-mautic-notice-php-notice-trying-to-access-array-offset-on-value-of-type-bool-redlining-server/19320)
**Author:** [@patrickeidemiller](https://forum.mautic.org/u/patrickeidemiller)\ **Replies:** 9\ **Last updated:** [December 19, 2021, 10:05pm UTC](https://forum.mautic.org/t/log-flooded-with-mautic-notice-php-notice-trying-to-access-array-offset-on-value-of-type-bool-redlining-server/19320 "2021-12-19T22:05:22Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: 10.3.20-MariaDB-cll-lve Your problem My problem is: Updated to 3.3.3 and then resolved all outstanding items in the … --- ## [Wrong segment count?](https://forum.mautic.org/t/wrong-segment-count/22066)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 2\ **Last updated:** [December 19, 2021, 8:48pm UTC](https://forum.mautic.org/t/wrong-segment-count/22066 "2021-12-19T20:48:19Z")
Your software My Mautic version is: v4.1.0 My PHP version is: 7.4.27 My Database type and version is: 8.0.27 Your problem My problem is: A segment reports 69 contacts and has actually 2 contacts. These errors are … --- ## [Mautic 4 Api question](https://forum.mautic.org/t/mautic-4-api-question/22079)
**Author:** [@shopfactory](https://forum.mautic.org/u/shopfactory)\ **Replies:** 1\ **Last updated:** [December 19, 2021, 8:34pm UTC](https://forum.mautic.org/t/mautic-4-api-question/22079 "2021-12-19T20:34:59Z")
Your software My Mautic version is: 4.0.2. My PHP version is: 7.4.23 My Database type and version is: 10.3.31-MariaDB Your problem My problem is: Hi, I’m trying to connect my Mautic 4.0.2 to integromat with the OA… --- ## [Log4j found in /app/cache/prod/pools version 3.3.4](https://forum.mautic.org/t/log4j-found-in-app-cache-prod-pools-version-3-3-4/22058)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [December 17, 2021, 7:39pm UTC](https://forum.mautic.org/t/log4j-found-in-app-cache-prod-pools-version-3-3-4/22058 "2021-12-17T19:39:31Z")
running version 3.3.4 on Centos 7 Downloaded and ran official red hat log4j checker from here: Found the following in the /app/cache/prod/pools: CVE\_2021\_44228\_backtrack CVE\_2021\_44228\_catalog CVE\_2021\_44228\_… --- ## [Email blocking the queue because of "Unconfigured Sending Domain"](https://forum.mautic.org/t/email-blocking-the-queue-because-of-unconfigured-sending-domain/22057)
**Author:** [@nextafter-dan](https://forum.mautic.org/u/nextafter-dan)\ **Replies:** 0\ **Last updated:** [December 17, 2021, 3:14pm UTC](https://forum.mautic.org/t/email-blocking-the-queue-because-of-unconfigured-sending-domain/22057 "2021-12-17T15:14:38Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.3 My Database type and version is: MySql 8 Your problem My problem is: I have 1 email that is currently sending over a period of a few days, and 2 ot… --- ## [Is there a way to export Contact level call notes?](https://forum.mautic.org/t/is-there-a-way-to-export-contact-level-call-notes/21986)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 3\ **Last updated:** [December 17, 2021, 12:37pm UTC](https://forum.mautic.org/t/is-there-a-way-to-export-contact-level-call-notes/21986 "2021-12-17T12:37:29Z")
Is there a way to export Contact level “call notes”? I mean the interaction Notes that you can enter under each contact; General, Email, Call, Meeting. They are not included when I export a report or segment data. I us… --- ## [Email status on Mautic](https://forum.mautic.org/t/email-status-on-mautic/20294)
**Author:** [@aayan2010](https://forum.mautic.org/u/aayan2010)\ **Replies:** 15\ **Last updated:** [December 16, 2021, 6:11pm UTC](https://forum.mautic.org/t/email-status-on-mautic/20294 "2021-12-16T18:11:16Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.21 My Database type and version is: mysqlnd 7.4.21 Your problem My problem is: Emails are sending out successfully however its showing only sent statu… --- ## [Send new subscriber info to staff](https://forum.mautic.org/t/send-new-subscriber-info-to-staff/22051)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 0\ **Last updated:** [December 17, 2021, 6:56am UTC](https://forum.mautic.org/t/send-new-subscriber-info-to-staff/22051 "2021-12-17T06:56:50Z")
Hi, I want to implement this simple process: person subscribers through online form and becomes a lead/client immediately the system sends an email with these person info’s to our 2 staff members. How can I do this? … --- ## [Contacts stuck in campaign](https://forum.mautic.org/t/contacts-stuck-in-campaign/22050)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 0\ **Last updated:** [December 16, 2021, 10:23pm UTC](https://forum.mautic.org/t/contacts-stuck-in-campaign/22050 "2021-12-16T22:23:54Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 My Database type and version is:10.2.41-MariaDB Your problem My problem is: I have contacts stuck in campaigns for some reason that I can’t figure out… --- ## [Are mj-attributes functional on grapesjs mjml?](https://forum.mautic.org/t/are-mj-attributes-functional-on-grapesjs-mjml/21875)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 15\ **Last updated:** [December 16, 2021, 3:51pm UTC](https://forum.mautic.org/t/are-mj-attributes-functional-on-grapesjs-mjml/21875 "2021-12-16T15:51:49Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: I use mj-attributes for global attribute on all of the mjml components but it do… --- ## [Cannot send emails (An exception occurred while executing 'INSERT INTO page\_redirects)](https://forum.mautic.org/t/cannot-send-emails-an-exception-occurred-while-executing-insert-into-page-redirects/22034)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 8\ **Last updated:** [December 16, 2021, 2:58pm UTC](https://forum.mautic.org/t/cannot-send-emails-an-exception-occurred-while-executing-insert-into-page-redirects/22034 "2021-12-16T14:58:31Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.27 My Database type and version is: MySQL (mysqli) 8,.0.27 Your problem My problem is: Cannot send emails, getting sql related error These errors are… --- ## [Unique Identifier & Duplicates - how does this work?](https://forum.mautic.org/t/unique-identifier-duplicates-how-does-this-work/22037)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [December 16, 2021, 9:23am UTC](https://forum.mautic.org/t/unique-identifier-duplicates-how-does-this-work/22037 "2021-12-16T09:23:46Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 My Database type and version is: mariadb 10.4 Your problem My problem is: We have an instance setup where we have both emails and mobiles set up as u… --- ## [Link broke (404)](https://forum.mautic.org/t/link-broke-404/21956)
**Author:** [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Replies:** 2\ **Last updated:** [December 15, 2021, 4:02pm UTC](https://forum.mautic.org/t/link-broke-404/21956 "2021-12-15T16:02:59Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: mysql8 Your problem Hi guys When I send an email with a link and in tthis link I put a token pulling a url from cont… --- ## [Mautic 3 dashboard very slow](https://forum.mautic.org/t/mautic-3-dashboard-very-slow/17328)
**Author:** [@francourbano](https://forum.mautic.org/u/francourbano)\ **Replies:** 3\ **Last updated:** [December 14, 2021, 9:53pm UTC](https://forum.mautic.org/t/mautic-3-dashboard-very-slow/17328 "2021-12-14T21:53:22Z")
System: Mautic 3.2.1 PHP 7.2.34 Debian 10 AWS EC2 T3a.xlarge Issue: Since I updated to Mautic 3 (now 3.2.1) when I access the dashboard the application stops working for a few minutes (it absorbs all the resources)… --- ## [Email are queued but the spool is empty](https://forum.mautic.org/t/email-are-queued-but-the-spool-is-empty/21993)
**Author:** [@ottenjeffrey](https://forum.mautic.org/u/ottenjeffrey)\ **Replies:** 1\ **Last updated:** [December 14, 2021, 3:23pm UTC](https://forum.mautic.org/t/email-are-queued-but-the-spool-is-empty/21993 "2021-12-14T15:23:18Z")
Your software My Mautic version is: 4.10 My PHP version is: 7.4.23 My Database type and version is: mysqlnd 7.4.23 Your problem My problem is: When I want to send a newsletter (channel/emails) the emails are stayi… --- ## [Form/submit / New contact with same IP](https://forum.mautic.org/t/form-submit-new-contact-with-same-ip/22012)
**Author:** [@prjc](https://forum.mautic.org/u/prjc)\ **Replies:** 0\ **Last updated:** [December 14, 2021, 2:46pm UTC](https://forum.mautic.org/t/form-submit-new-contact-with-same-ip/22012 "2021-12-14T14:46:09Z")
Hi Can you point me, how can a simulated POST request to /form/submit containt mautic contact ID? Even if I pass correct IP address of user using X-Forwarded-For header, after form is submitted, a new contact with form… --- ## [Strange Issue with Upgrading from 3.2.4 to 4.1.0](https://forum.mautic.org/t/strange-issue-with-upgrading-from-3-2-4-to-4-1-0/21964)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 7\ **Last updated:** [December 14, 2021, 1:28pm UTC](https://forum.mautic.org/t/strange-issue-with-upgrading-from-3-2-4-to-4-1-0/21964 "2021-12-14T13:28:51Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.4 Updating/Installing Errors I am getting an error when finishing the upgrade, the error message I am seeing is this: \[20… --- ## [Mautic 4.0 GrapeBuilderJs Not Showing Up as the default builder plus bugs](https://forum.mautic.org/t/mautic-4-0-grapebuilderjs-not-showing-up-as-the-default-builder-plus-bugs/20902)
**Author:** [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Replies:** 1\ **Last updated:** [December 13, 2021, 1:58pm UTC](https://forum.mautic.org/t/mautic-4-0-grapebuilderjs-not-showing-up-as-the-default-builder-plus-bugs/20902 "2021-12-13T13:58:20Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: mariadb 10.\* Been trying to integrate my MJML templates into mautic and came across a couple of issues. Shoutout to @joe… --- ## [How to use custom date AND time field for conditions in campaign?](https://forum.mautic.org/t/how-to-use-custom-date-and-time-field-for-conditions-in-campaign/10599)
**Author:** [@mrfromgermany](https://forum.mautic.org/u/mrfromgermany)\ **Replies:** 13\ **Last updated:** [December 13, 2021, 9:51am UTC](https://forum.mautic.org/t/how-to-use-custom-date-and-time-field-for-conditions-in-campaign/10599 "2021-12-13T09:51:31Z")
Hi from germany, from https://mautic.com/help/custom-date-conditions/ i know how to use custom date conditions in a campaign. If i use a custom “date only” field for my campaign, everything is working like described, bu… --- ## ["Please wait" after submitting form](https://forum.mautic.org/t/please-wait-after-submitting-form/21979)
**Author:** [@zacktkp](https://forum.mautic.org/u/zacktkp)\ **Replies:** 4\ **Last updated:** [December 11, 2021, 8:10pm UTC](https://forum.mautic.org/t/please-wait-after-submitting-form/21979 "2021-12-11T20:10:56Z")
Your software My Mautic version is: 4:0:2 My PHP version is: 7.4.26 My Database type and version is: 10.3.29-MariaDB-cll-lve Your problem My problem is: Both sites involved are individual domain when I try to subm… --- ## [Problème](https://forum.mautic.org/t/probleme/21982)
**Author:** [@aya](https://forum.mautic.org/u/aya)\ **Replies:** 0\ **Last updated:** [December 11, 2021, 8:53am UTC](https://forum.mautic.org/t/probleme/21982 "2021-12-11T08:53:47Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: These errors are showing in the log: Aïe ! Je pense que je l’ai cassé. Si je le fais à nouveau, me… --- ## [Email on specific date: change does not re-schedule email](https://forum.mautic.org/t/email-on-specific-date-change-does-not-re-schedule-email/21971)
**Author:** [@anna\_gelau](https://forum.mautic.org/u/anna_gelau)\ **Replies:** 3\ **Last updated:** [December 11, 2021, 7:55am UTC](https://forum.mautic.org/t/email-on-specific-date-change-does-not-re-schedule-email/21971 "2021-12-11T07:55:17Z")
Your software My Mautic version is: 4.10 My PHP version is: 7.4.25 My Database type and version is: 14.14? → the one that is recommended on dockerhub Your problem My problem is: I set a campaign with an email to be… --- ## [Mautic Security & Limiting Access](https://forum.mautic.org/t/mautic-security-limiting-access/3615)
**Author:** [@mhal](https://forum.mautic.org/u/mhal)\ **Replies:** 9\ **Last updated:** [December 10, 2021, 4:57pm UTC](https://forum.mautic.org/t/mautic-security-limiting-access/3615 "2021-12-10T16:57:40Z")
Hey everyone! I am looking for documentation on how best to secure Mautic from outside access. I am unable to find any decent documentation on how best to secure the Mautic installation. I feel like having an articl… --- ## [My custom HTML code doesn't render correctly on Gmail](https://forum.mautic.org/t/my-custom-html-code-doesnt-render-correctly-on-gmail/21391)
**Author:** [@ayoubamine](https://forum.mautic.org/u/ayoubamine)\ **Replies:** 9\ **Last updated:** [December 9, 2021, 5:38pm UTC](https://forum.mautic.org/t/my-custom-html-code-doesnt-render-correctly-on-gmail/21391 "2021-12-09T17:38:09Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.18 My Database type and version is: MariaDB 10.5.9 Your problem My problem is: After creating a new email with “Code Mode”, editing the HTML, and savi… --- ## [Email, Landing Page, Twitter not work](https://forum.mautic.org/t/email-landing-page-twitter-not-work/21951)
**Author:** [@lamine](https://forum.mautic.org/u/lamine)\ **Replies:** 0\ **Last updated:** [December 9, 2021, 1:55pm UTC](https://forum.mautic.org/t/email-landing-page-twitter-not-work/21951 "2021-12-09T13:55:44Z")
Hello Dear Member I hope you are doing well. I have integrated the Twitter plugin with the Api for a week testing Hashtags and IDs but I feel like nothing is happening. I have also configured cron jobs for social trac… --- ## [Install through web installer failed before starting](https://forum.mautic.org/t/install-through-web-installer-failed-before-starting/21918)
**Author:** [@jendrik](https://forum.mautic.org/u/jendrik)\ **Replies:** 2\ **Last updated:** [December 9, 2021, 7:40am UTC](https://forum.mautic.org/t/install-through-web-installer-failed-before-starting/21918 "2021-12-09T07:40:40Z")
Your software My Mautic version is: 4.1. My PHP version is: 7.4 My Database type and version is: Your problem My problem is: I downloaded the production package which showed as “13 mautic-410”. When I change it to … --- ## [Save form causes 500 internal server error](https://forum.mautic.org/t/save-form-causes-500-internal-server-error/21238)
**Author:** [@mtic](https://forum.mautic.org/u/mtic)\ **Replies:** 3\ **Last updated:** [December 9, 2021, 12:17am UTC](https://forum.mautic.org/t/save-form-causes-500-internal-server-error/21238 "2021-12-09T00:17:40Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.22 My Database type and version is: MySQL 5.7.33 Your problem My problem is: When I try to save my form I get Internal Sever Error 500. These errors … --- ## [Focus Modal Does Not Close On Form Submit](https://forum.mautic.org/t/focus-modal-does-not-close-on-form-submit/21108)
**Author:** [@drapersolutions](https://forum.mautic.org/u/drapersolutions)\ **Replies:** 1\ **Last updated:** [December 8, 2021, 8:56pm UTC](https://forum.mautic.org/t/focus-modal-does-not-close-on-form-submit/21108 "2021-12-08T20:56:07Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.2.23 My Database type and version is: 10.3.30-MariaDB-1:10.3.30+maria~bionic Your problem My problem is: Focus modal does not close on form submission,… --- ## [Strange things with the new email builder](https://forum.mautic.org/t/strange-things-with-the-new-email-builder/21942)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 2\ **Last updated:** [December 8, 2021, 7:06pm UTC](https://forum.mautic.org/t/strange-things-with-the-new-email-builder/21942 "2021-12-08T19:06:13Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.26 My Database type and version is: 10.2.41-MariaDB Your problem My problem is: So this may be more a question, I have a brand new Mautic 4.1 install… --- ## [There is no way to send 5k emails/minute?](https://forum.mautic.org/t/there-is-no-way-to-send-5k-emails-minute/21184)
**Author:** [@vicampuzano](https://forum.mautic.org/u/vicampuzano)\ **Replies:** 7\ **Last updated:** [December 8, 2021, 3:26pm UTC](https://forum.mautic.org/t/there-is-no-way-to-send-5k-emails-minute/21184 "2021-12-08T15:26:35Z")
Trying to learn how Mautic manage sends and queues and if it could be a solution for sending 350k emails in one hour, I can’t find the answer for these questions in the source code: Scenario: 1 Mautic (4.0.1) machine … [Previous page](https://forum.mautic.org/c/support/8.md?page=116) [Next page](https://forum.mautic.org/c/support/8.md?page=118)