# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=118 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 119 --- ## [Disable editor](https://forum.mautic.org/t/disable-editor/21927)
**Author:** [@waskip](https://forum.mautic.org/u/waskip)\ **Replies:** 0\ **Last updated:** [December 7, 2021, 3:05pm UTC](https://forum.mautic.org/t/disable-editor/21927 "2021-12-07T15:05:51Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.3 My Database type and version is: MariaDB 10.3 How can I disable the editor in Code Mode? I want it to send the RAW HTML I paste instead of changing … --- ## [Update contact updates other fields](https://forum.mautic.org/t/update-contact-updates-other-fields/7109)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 2\ **Last updated:** [December 7, 2021, 11:52am UTC](https://forum.mautic.org/t/update-contact-updates-other-fields/7109 "2021-12-07T11:52:16Z")
In campaigns you can update a certain contact field, regular text fields other than the one you’re updating are not updated, but Boolean fields get updated based on their default setting. So if I have a boolean field,… --- ## [Bounces aren't showing in report](https://forum.mautic.org/t/bounces-arent-showing-in-report/17100)
**Author:** [@daveusername](https://forum.mautic.org/u/daveusername)\ **Replies:** 3\ **Last updated:** [December 6, 2021, 6:34pm UTC](https://forum.mautic.org/t/bounces-arent-showing-in-report/17100 "2021-12-06T18:34:08Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.2.34 My Database type and version is: 10.2.10-MariaDB MariaDB Server Your problem My problem is: Bounces are not appearing in reports. These errors ar… --- ## [Amazon SES Configuration Question](https://forum.mautic.org/t/amazon-ses-configuration-question/20384)
**Author:** [@dd052](https://forum.mautic.org/u/dd052)\ **Replies:** 2\ **Last updated:** [December 6, 2021, 6:30pm UTC](https://forum.mautic.org/t/amazon-ses-configuration-question/20384 "2021-12-06T18:30:10Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.3 My Database type and version is: MariaDB 15.1 Your problem My question is: I am currently watching the Mautic Conference 21, in particular, the Maut… --- ## [Campaign not seeming to fire correctly](https://forum.mautic.org/t/campaign-not-seeming-to-fire-correctly/21912)
**Author:** [@ericgr](https://forum.mautic.org/u/ericgr)\ **Replies:** 1\ **Last updated:** [December 6, 2021, 3:13pm UTC](https://forum.mautic.org/t/campaign-not-seeming-to-fire-correctly/21912 "2021-12-06T15:13:41Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.4.22 My Database type and version is: Maria DB Your problem My problem is: Campaign does not seem to be firing based on segmentation These errors are s… --- ## [No condition tab in forms](https://forum.mautic.org/t/no-condition-tab-in-forms/21910)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 2\ **Last updated:** [December 6, 2021, 1:52pm UTC](https://forum.mautic.org/t/no-condition-tab-in-forms/21910 "2021-12-06T13:52:18Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.4 My Database type and version is: 10.4.21-MariaDB Your problem My problem is: No condition tab in forms Hi, Updated to Mautic 4.1. This version should … --- ## [Are Campaign Scheduled Times Working As Expected for you? Mine are not :-( Help](https://forum.mautic.org/t/are-campaign-scheduled-times-working-as-expected-for-you-mine-are-not-help/21870)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 8\ **Last updated:** [December 6, 2021, 10:35am UTC](https://forum.mautic.org/t/are-campaign-scheduled-times-working-as-expected-for-you-mine-are-not-help/21870 "2021-12-06T10:35:18Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 We have a campaign setup that is meant to send SMS at a very specific time in the day. at 11am, however when we start to analyze our data we are seeing… --- ## [/mailer/amazon\_api/callback error 400](https://forum.mautic.org/t/mailer-amazon-api-callback-error-400/21886)
**Author:** [@erwan](https://forum.mautic.org/u/erwan)\ **Replies:** 2\ **Last updated:** [December 6, 2021, 9:28am UTC](https://forum.mautic.org/t/mailer-amazon-api-callback-error-400/21886 "2021-12-06T09:28:09Z")
Your software My Mautic version is: 4.0.1 My PHP version is:7.4 My Database type and version is: Your problem My problem is: That i can’t get bounce to get back from amazon sns to mautic. After looking why i saw t… --- ## [Mail always drop on spam](https://forum.mautic.org/t/mail-always-drop-on-spam/21896)
**Author:** [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Replies:** 23\ **Last updated:** [December 5, 2021, 6:49pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896 "2021-12-05T18:49:03Z")
Your software My Mautic version is: 4…0.1 My PHP version is: 7.4 My Database type and version is: MariaDB Your problem My problem is: Mail always sent to spam These errors are showing in the log: Steps I have trie… --- ## [Mautic not sending emails: Some .message files in spool have their owner as root](https://forum.mautic.org/t/mautic-not-sending-emails-some-message-files-in-spool-have-their-owner-as-root/21908)
**Author:** [@shailemalla](https://forum.mautic.org/u/shailemalla)\ **Replies:** 1\ **Last updated:** [December 5, 2021, 1:54pm UTC](https://forum.mautic.org/t/mautic-not-sending-emails-some-message-files-in-spool-have-their-owner-as-root/21908 "2021-12-05T13:54:13Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.4 My Database type and version is: mysql Ver 15.1 Distrib 10.3.31-MariaDB Your problem My problem is: I was not receiving emails on my own email account… --- ## [Multiple values in List-Unsubscribe header: Gmail not displaying "unsubscribe" button](https://forum.mautic.org/t/multiple-values-in-list-unsubscribe-header-gmail-not-displaying-unsubscribe-button/21911)
**Author:** [@shailemalla](https://forum.mautic.org/u/shailemalla)\ **Replies:** 0\ **Last updated:** [December 5, 2021, 1:10pm UTC](https://forum.mautic.org/t/multiple-values-in-list-unsubscribe-header-gmail-not-displaying-unsubscribe-button/21911 "2021-12-05T13:10:09Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.4 My Database type and version is: mysql Ver 15.1 Distrib 10.3.31-MariaDB Your problem My problem is: There are multiple values in List-Unsubscribe head… --- ## [Mails not sending](https://forum.mautic.org/t/mails-not-sending/19934)
**Author:** [@bas](https://forum.mautic.org/u/bas)\ **Replies:** 1\ **Last updated:** [December 5, 2021, 1:34am UTC](https://forum.mautic.org/t/mails-not-sending/19934 "2021-12-05T01:34:32Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.18 My Database type and version is: MySQL 8.0.25-0ubuntu0.20.04.1 Your problem My problem is: We have a Mautic instance running with Mailjet as mail … --- ## [Mautic re-send of deferred delivery?](https://forum.mautic.org/t/mautic-re-send-of-deferred-delivery/10483)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 2\ **Last updated:** [December 4, 2021, 11:05pm UTC](https://forum.mautic.org/t/mautic-re-send-of-deferred-delivery/10483 "2021-12-04T23:05:31Z")
In today’s email campaigns many receiving smtp servers will send out a deferred message or otherwise greylist a sending server to test if they are spam bots. Does Mautic support the retry feature or is this always a fun… --- ## [Is it possible to trigger the form itself with an event on the website?](https://forum.mautic.org/t/is-it-possible-to-trigger-the-form-itself-with-an-event-on-the-website/21874)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 4\ **Last updated:** [December 3, 2021, 10:37am UTC](https://forum.mautic.org/t/is-it-possible-to-trigger-the-form-itself-with-an-event-on-the-website/21874 "2021-12-03T10:37:49Z")
My Mautic version is: 3.3.4 My PHP version is: 7.2 I am looking for a way to make “product price negotiation” available to users in an online store. Process: The user who is on the store page clicks the link/button a… --- ## [Cancel Event not completing - MariaDB error in SQL syntax date\_added](https://forum.mautic.org/t/cancel-event-not-completing-mariadb-error-in-sql-syntax-date-added/18639)
**Author:** [@sj136](https://forum.mautic.org/u/sj136)\ **Replies:** 4\ **Last updated:** [December 4, 2021, 9:01am UTC](https://forum.mautic.org/t/cancel-event-not-completing-mariadb-error-in-sql-syntax-date-added/18639 "2021-12-04T09:01:57Z")
I am using Mautic 3.2.1 My PHP version is : 7.3.27 My Database type and version is: MariaDB version 10.3.24-MariaDB-cll-lve My problem is: When I go into a Contact’s History tab and try to cancel a future Campaign ev… --- ## [Problems with GrapesJsBuilderBundleEmail Upgrade to Version 4.1.0](https://forum.mautic.org/t/problems-with-grapesjsbuilderbundleemail-upgrade-to-version-4-1-0/21881)
**Author:** [@mahdinur](https://forum.mautic.org/u/mahdinur)\ **Replies:** 0\ **Last updated:** [December 2, 2021, 11:53pm UTC](https://forum.mautic.org/t/problems-with-grapesjsbuilderbundleemail-upgrade-to-version-4-1-0/21881 "2021-12-02T23:53:59Z")
Your software My PHP version is : 7.4.3 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am : Updating Upgrading via : Command Line These errors are showing in… --- ## [Need to restrict dashboard access, but allow API endpoint use](https://forum.mautic.org/t/need-to-restrict-dashboard-access-but-allow-api-endpoint-use/21880)
**Author:** [@davidg](https://forum.mautic.org/u/davidg)\ **Replies:** 0\ **Last updated:** [December 2, 2021, 11:06pm UTC](https://forum.mautic.org/t/need-to-restrict-dashboard-access-but-allow-api-endpoint-use/21880 "2021-12-02T23:06:11Z")
When ever I restrict all IPs but mine (.htaccess in root html): \ Require ip 12.123.123.12 # My dedicated IP VPN \ The dashboard access works as expected - only from my dedicated IP, but this … --- ## [Custom Unsubscribe Page Does Not Work](https://forum.mautic.org/t/custom-unsubscribe-page-does-not-work/20222)
**Author:** [@grafx77](https://forum.mautic.org/u/grafx77)\ **Replies:** 18\ **Last updated:** [December 2, 2021, 8:21am UTC](https://forum.mautic.org/t/custom-unsubscribe-page-does-not-work/20222 "2021-12-02T08:21:01Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 I can’t seem to be able to setup a custom unsubscribe page. It simply doesn’t work according to the instructions outlined on the Mautic documentation he… --- ## [Tracking script querystring vars](https://forum.mautic.org/t/tracking-script-querystring-vars/21857)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 0\ **Last updated:** [December 1, 2021, 9:21pm UTC](https://forum.mautic.org/t/tracking-script-querystring-vars/21857 "2021-12-01T21:21:42Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 Do the standard tracking scripts grab all querystring vars from the URL and expose them for use in custom event tracking? While I see UTM codes are gra… --- ## [Form won't show via javascrip - 404 not found](https://forum.mautic.org/t/form-wont-show-via-javascrip-404-not-found/9477)
**Author:** [@fususu](https://forum.mautic.org/u/fususu)\ **Replies:** 20\ **Last updated:** [December 1, 2021, 8:14pm UTC](https://forum.mautic.org/t/form-wont-show-via-javascrip-404-not-found/9477 "2021-12-01T20:14:39Z")
I’m trying to add a mautic form to my site via javascript. But the form won’t show. Code: When I click to the link https://mt.fususu.com/form/generate.js?id=5 it just show a 404 file not found. It also happen to mt.… --- ## [Contact View not working in 4.1.0](https://forum.mautic.org/t/contact-view-not-working-in-4-1-0/21850)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 2\ **Last updated:** [December 1, 2021, 4:22pm UTC](https://forum.mautic.org/t/contact-view-not-working-in-4-1-0/21850 "2021-12-01T16:22:37Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 My Database type and version is: Your problem 500 internal server error when I click a contact view I check migration doctrine but, that error on p… --- ## [System Clock Bug?](https://forum.mautic.org/t/system-clock-bug/21804)
**Author:** [@charlesn](https://forum.mautic.org/u/charlesn)\ **Replies:** 4\ **Last updated:** [December 1, 2021, 10:37am UTC](https://forum.mautic.org/t/system-clock-bug/21804 "2021-12-01T10:37:12Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4.x My Database type and version is: mariadb Your problem My problem is: System Clock Issues These errors are showing in the log: None Steps I have tr… --- ## [Focus Items Not Working in 4.1.0](https://forum.mautic.org/t/focus-items-not-working-in-4-1-0/21843)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [December 1, 2021, 8:57am UTC](https://forum.mautic.org/t/focus-items-not-working-in-4-1-0/21843 "2021-12-01T08:57:04Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 The focus item seems to not be working in the new version of Mautic 4.1.0. Very buggy. On first save it just hangs, when you go into the builder you a… --- ## [Error when update to 4.1.0](https://forum.mautic.org/t/error-when-update-to-4-1-0/21845)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 0\ **Last updated:** [December 1, 2021, 1:41am UTC](https://forum.mautic.org/t/error-when-update-to-4-1-0/21845 "2021-12-01T01:41:50Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: I try update mautic via terminal console. and the log file is this \[2021-12-01 01:3… --- ## [Bar Focus - how to change style of collapser icon?](https://forum.mautic.org/t/bar-focus-how-to-change-style-of-collapser-icon/21844)
**Author:** [@kopeuegv](https://forum.mautic.org/u/kopeuegv)\ **Replies:** 0\ **Last updated:** [November 30, 2021, 8:30pm UTC](https://forum.mautic.org/t/bar-focus-how-to-change-style-of-collapser-icon/21844 "2021-11-30T20:30:19Z")
My Mautic version is: 4.1.0 My problem is: I want to change the style of collapser of the Focus Bar element. I would like to change it to X sign in upper-right corner of the bar. I tried to use new “Custom CSS” field i… --- ## [Mautic E-mail Bug](https://forum.mautic.org/t/mautic-e-mail-bug/21831)
**Author:** [@lamine](https://forum.mautic.org/u/lamine)\ **Replies:** 10\ **Last updated:** [November 30, 2021, 6:57pm UTC](https://forum.mautic.org/t/mautic-e-mail-bug/21831 "2021-11-30T18:57:49Z")
Hello dear members I have a probleme to creat email and build it. It’s not work since installation. Somebody have an issue. My Mautic Version 4.0.2 PHP version 7.4.25 --- ## [Tagging contact not working after upgrade M4.02](https://forum.mautic.org/t/tagging-contact-not-working-after-upgrade-m4-02/21800)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 7\ **Last updated:** [November 30, 2021, 5:36pm UTC](https://forum.mautic.org/t/tagging-contact-not-working-after-upgrade-m4-02/21800 "2021-11-30T17:36:33Z")
Hi… I use a wordpress page to create user tags. After contact open a link at their email… and open a wp page, that include \[mautic type=“tags” values=“this\_tag”\] I tested on mautic 3.3.4, its working well… but afte… --- ## [An error occurred while checking for updates. Please try again later. (SSH request fails?)](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates-please-try-again-later-ssh-request-fails/21796)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 7\ **Last updated:** [November 30, 2021, 2:29pm UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates-please-try-again-later-ssh-request-fails/21796 "2021-11-30T14:29:01Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.425 My Database type and version is: Your problem My problem is: I have asked my host to update mautic following @joeyk 's amazing guide Update Mautic 3… --- ## [I want to send an email according to the Subscribers Time Zone](https://forum.mautic.org/t/i-want-to-send-an-email-according-to-the-subscribers-time-zone/21809)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 3\ **Last updated:** [November 30, 2021, 5:46am UTC](https://forum.mautic.org/t/i-want-to-send-an-email-according-to-the-subscribers-time-zone/21809 "2021-11-30T05:46:08Z")
Just a quick question. I assume when I set the time and date of a segment Email going out, it is based on the Mautic time zone and not the time Zone of the subscriber. Is there any way to send an Email according to the t… --- ## [Broadcast messages to segment are never sent](https://forum.mautic.org/t/broadcast-messages-to-segment-are-never-sent/21813)
**Author:** [@kopeuegv](https://forum.mautic.org/u/kopeuegv)\ **Replies:** 4\ **Last updated:** [November 29, 2021, 5:40pm UTC](https://forum.mautic.org/t/broadcast-messages-to-segment-are-never-sent/21813 "2021-11-29T17:40:09Z")
My Mautic version is: 4.0.2 using official docker container My PHP version is: 7.4.25 My Database type and version is: mysql 5.7.34-37 My problem is: My broadcast messages are always queued and never being sent. Steps… [Previous page](https://forum.mautic.org/c/support/8.md?page=117) [Next page](https://forum.mautic.org/c/support/8.md?page=119)