# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=119 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 120 --- ## [Default layout for form fields](https://forum.mautic.org/t/default-layout-for-form-fields/21818)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 0\ **Last updated:** [November 29, 2021, 5:12pm UTC](https://forum.mautic.org/t/default-layout-for-form-fields/21818 "2021-11-29T17:12:27Z")
Hello I am using v3.3.4 but this is in all versions I would like to make it easier for me to set up the forms. I can’t always use the landing pages and then I put the form code in. I have one problem with form defaul… --- ## [Empty email, builder issue](https://forum.mautic.org/t/empty-email-builder-issue/21817)
**Author:** [@srazik](https://forum.mautic.org/u/srazik)\ **Replies:** 0\ **Last updated:** [November 29, 2021, 5:00pm UTC](https://forum.mautic.org/t/empty-email-builder-issue/21817 "2021-11-29T17:00:44Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 My Database type and version is: 10.3.31 Your problem My problem is: When I select an email template or create new template from the builder, after … --- ## [Segment Sending Message - Gramatical Error?](https://forum.mautic.org/t/segment-sending-message-gramatical-error/21801)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [November 29, 2021, 12:53pm UTC](https://forum.mautic.org/t/segment-sending-message-gramatical-error/21801 "2021-11-29T12:53:07Z")
Hi, I have noticed that when you do a segment send you get this message: " Sending is in progress. Leaving this page will stop the process but may cause contacts to receive duplicate emails when restarted." I was wond… --- ## [Mautic Crunching mysqld - suggestions/help](https://forum.mautic.org/t/mautic-crunching-mysqld-suggestions-help/21803)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [November 29, 2021, 9:32am UTC](https://forum.mautic.org/t/mautic-crunching-mysqld-suggestions-help/21803 "2021-11-29T09:32:31Z")
We are running a highly active client at the moment, they have high traffic coming into their site and app which is updating mautic constantly, there are around 6 campaigns that are running and around 15+ different segme… --- ## [List companies api, no modified date returned?](https://forum.mautic.org/t/list-companies-api-no-modified-date-returned/21788)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 1\ **Last updated:** [November 28, 2021, 10:24pm UTC](https://forum.mautic.org/t/list-companies-api-no-modified-date-returned/21788 "2021-11-28T22:24:14Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: tidb Your problem My problem is: curl -u USER:PASSWORD ‘https://mautic.agilicus.com/api/companies’ I am returned a se… --- ## [Pass the variable from the hidden field to BCC](https://forum.mautic.org/t/pass-the-variable-from-the-hidden-field-to-bcc/21792)
**Author:** [@szeptynocy](https://forum.mautic.org/u/szeptynocy)\ **Replies:** 0\ **Last updated:** [November 27, 2021, 3:24pm UTC](https://forum.mautic.org/t/pass-the-variable-from-the-hidden-field-to-bcc/21792 "2021-11-27T15:24:28Z")
I have a hidden field on the form. The consultant’s email is there. How to transfer this address to BCC? Actions → Send form results How to pass a variable? not workig: {formfield=hidden\_consultant},{hidden\_consult… --- ## [What is the basis for tagging a user as “Do not contact”?](https://forum.mautic.org/t/what-is-the-basis-for-tagging-a-user-as-do-not-contact/21789)
**Author:** [@aron07](https://forum.mautic.org/u/aron07)\ **Replies:** 0\ **Last updated:** [November 26, 2021, 9:49pm UTC](https://forum.mautic.org/t/what-is-the-basis-for-tagging-a-user-as-do-not-contact/21789 "2021-11-26T21:49:36Z")
Hello, My question is because I am new to Mautic and from what I have checked in its documentation I have not been able to find an answer to my question, my question is the following: What is the basis for tagging a us… --- ## [An error occurred while checking for updates](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759)
**Author:** [@gregy1](https://forum.mautic.org/u/gregy1)\ **Replies:** 7\ **Last updated:** [November 26, 2021, 12:33pm UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759 "2021-11-26T12:33:30Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.27 My Database type and version is: Your problem My problem is: When I try to update via Update Now button to 3.3.2 this error keeps on occuring: “An … --- ## [Unable to view Email images](https://forum.mautic.org/t/unable-to-view-email-images/21776)
**Author:** [@mimi.mikova](https://forum.mautic.org/u/mimi.mikova)\ **Replies:** 4\ **Last updated:** [November 26, 2021, 11:23am UTC](https://forum.mautic.org/t/unable-to-view-email-images/21776 "2021-11-26T11:23:34Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3.30 My Database type and version is: Your problem My problem is: When I upload an image to an email the upload seems successful, but the image cannot … --- ## [Pending actions](https://forum.mautic.org/t/pending-actions/21721)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 7\ **Last updated:** [November 26, 2021, 10:49am UTC](https://forum.mautic.org/t/pending-actions/21721 "2021-11-26T10:49:57Z")
My Mautic version is: 3.3.4 My problem is: Pending actions in campign I have a simple campaign, the data of which comes from the selected form. The user fills in the form and the campaign has 3 tasks: add 5 points, ch… --- ## [Error message when entering a scheduled task](https://forum.mautic.org/t/error-message-when-entering-a-scheduled-task/21780)
**Author:** [@javiervip20](https://forum.mautic.org/u/javiervip20)\ **Replies:** 0\ **Last updated:** [November 25, 2021, 6:44pm UTC](https://forum.mautic.org/t/error-message-when-entering-a-scheduled-task/21780 "2021-11-25T18:44:43Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… --- ## [Uncaught PHP Exception FatalThrowableError Call to a member function getCount()](https://forum.mautic.org/t/uncaught-php-exception-fatalthrowableerror-call-to-a-member-function-getcount/21771)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 2\ **Last updated:** [November 25, 2021, 8:07am UTC](https://forum.mautic.org/t/uncaught-php-exception-fatalthrowableerror-call-to-a-member-function-getcount/21771 "2021-11-25T08:07:15Z")
Your software My Mautic version is: 4.0.2 My PHP version is: Zend Engine v3.4.0, Copyright (c) Zend Technologies with Zend OPcache v7.4.3, Copyright (c), by Zend Technologies My Database type and version is: mysql … --- ## [AWS EC2 Complete Setup with SSL and Cron Jobs](https://forum.mautic.org/t/aws-ec2-complete-setup-with-ssl-and-cron-jobs/21549)
**Author:** [@dwayne1](https://forum.mautic.org/u/dwayne1)\ **Replies:** 2\ **Last updated:** [November 24, 2021, 10:42pm UTC](https://forum.mautic.org/t/aws-ec2-complete-setup-with-ssl-and-cron-jobs/21549 "2021-11-24T22:42:03Z")
Just wondering if there is a complete setup guide to install Mautic on AWS EC2? I know enough to get me in trouble, but not enough to do a complete install. Any help would be greatly appreciated. --- ## [Twillio and Mautic 4.0.1](https://forum.mautic.org/t/twillio-and-mautic-4-0-1/21513)
**Author:** [@fkrafft](https://forum.mautic.org/u/fkrafft)\ **Replies:** 5\ **Last updated:** [November 24, 2021, 2:25pm UTC](https://forum.mautic.org/t/twillio-and-mautic-4-0-1/21513 "2021-11-24T14:25:13Z")
Your software My PHP version is : 7.4.24 My MySQL/MariaDB version is (delete as applicable): 10.3.31-MariaDB-0ubuntu0.20.04.1 Updating/Installing Errors I am (delete as applicable): Clean installation Mautic 4.0.1 U… --- ## [Too many campaign builder actions?](https://forum.mautic.org/t/too-many-campaign-builder-actions/21596)
**Author:** [@alexhammer](https://forum.mautic.org/u/alexhammer)\ **Replies:** 9\ **Last updated:** [November 24, 2021, 1:14pm UTC](https://forum.mautic.org/t/too-many-campaign-builder-actions/21596 "2021-11-24T13:14:37Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: I built a gigantic campaign with a lot of conditional checks and jump actions. My problem is: after saving the campa… --- ## [Slow loading Mautic after login and configuration tab with possible solution](https://forum.mautic.org/t/slow-loading-mautic-after-login-and-configuration-tab-with-possible-solution/21749)
**Author:** [@nik](https://forum.mautic.org/u/nik)\ **Replies:** 0\ **Last updated:** [November 24, 2021, 10:03am UTC](https://forum.mautic.org/t/slow-loading-mautic-after-login-and-configuration-tab-with-possible-solution/21749 "2021-11-24T10:03:26Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4 My Database type and version is: MariaDB 10.6 Hi Mautic community my name is Nikola and this is my first post. I hope it will be helpful to others. Wh… --- ## [Developing an email theme that could be used with grapesjsbuilder](https://forum.mautic.org/t/developing-an-email-theme-that-could-be-used-with-grapesjsbuilder/21739)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 0\ **Last updated:** [November 23, 2021, 9:54pm UTC](https://forum.mautic.org/t/developing-an-email-theme-that-could-be-used-with-grapesjsbuilder/21739 "2021-11-23T21:54:23Z")
Your software My Mautic version is: 4.02 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem - More of a question … Not a problem My problem is: - see below - These errors are showing in t… --- ## [Theme error message](https://forum.mautic.org/t/theme-error-message/21726)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 3\ **Last updated:** [November 23, 2021, 9:49pm UTC](https://forum.mautic.org/t/theme-error-message/21726 "2021-11-23T21:49:02Z")
Your software My Mautic version is: 4.01 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: Theme upload giving an missing file error when those file does exist. These erro… --- ## [Update from old Mautic (2.16.5) using PHP 7.4?](https://forum.mautic.org/t/update-from-old-mautic-2-16-5-using-php-7-4/21732)
**Author:** [@patricktt](https://forum.mautic.org/u/patricktt)\ **Replies:** 3\ **Last updated:** [November 23, 2021, 5:05pm UTC](https://forum.mautic.org/t/update-from-old-mautic-2-16-5-using-php-7-4/21732 "2021-11-23T17:05:50Z")
My Mautic version is: 2.16.5 My PHP version is: 7.4.25 My problem is: Can’t Update to Mautic 3 (and further) These errors are showing in the log: One or more errors occurred during pre-upgrade checks: Mautic does n… --- ## [Bug when editing email code in builder](https://forum.mautic.org/t/bug-when-editing-email-code-in-builder/21535)
**Author:** [@symbinc](https://forum.mautic.org/u/symbinc)\ **Replies:** 4\ **Last updated:** [November 23, 2021, 1:52pm UTC](https://forum.mautic.org/t/bug-when-editing-email-code-in-builder/21535 "2021-11-23T13:52:22Z")
Your software My PHP version is : 7.4.3 My MySQL/MariaDB version is (delete as applicable): 10.3.31-MariaDB-0ubuntu0.20.04.1 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via … --- ## [Mautic bounce emails - Delivered to IMAP bounce folder but with empty Return-Path header](https://forum.mautic.org/t/mautic-bounce-emails-delivered-to-imap-bounce-folder-but-with-empty-return-path-header/21687)
**Author:** [@deanw](https://forum.mautic.org/u/deanw)\ **Replies:** 4\ **Last updated:** [November 23, 2021, 2:33am UTC](https://forum.mautic.org/t/mautic-bounce-emails-delivered-to-imap-bounce-folder-but-with-empty-return-path-header/21687 "2021-11-23T02:33:58Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.4.3 My Database type and version is: 10.3.31-MariaDB Your problem My problem is: Bounce messages using reply-to format are delivered to the configured bou… --- ## [Emails get stuck and are not sent: SES API Error: Maximum sending rate exceeded](https://forum.mautic.org/t/emails-get-stuck-and-are-not-sent-ses-api-error-maximum-sending-rate-exceeded/21692)
**Author:** [@chrisemzz](https://forum.mautic.org/u/chrisemzz)\ **Replies:** 3\ **Last updated:** [November 22, 2021, 4:28pm UTC](https://forum.mautic.org/t/emails-get-stuck-and-are-not-sent-ses-api-error-maximum-sending-rate-exceeded/21692 "2021-11-22T16:28:08Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3.32 My Database type and version is: MariaDB 10.3.31 OS: Ubuntu 20.04 Your problem My problem is: \*When sending emails (mautic configured to send imm… --- ## [Sharing form results to landing page](https://forum.mautic.org/t/sharing-form-results-to-landing-page/21683)
**Author:** [@anneke.c](https://forum.mautic.org/u/anneke.c)\ **Replies:** 3\ **Last updated:** [November 22, 2021, 3:50pm UTC](https://forum.mautic.org/t/sharing-form-results-to-landing-page/21683 "2021-11-22T15:50:23Z")
Your software My Mautic version is: My PHP version is: 7.4.22 My Database type and version is: 5.7.34-37 Your problem My problem is: I have created a form for an event. I wish to share the results of this form in a… --- ## [Where would information for this error be stored at?](https://forum.mautic.org/t/where-would-information-for-this-error-be-stored-at/21694)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 1\ **Last updated:** [November 20, 2021, 12:10pm UTC](https://forum.mautic.org/t/where-would-information-for-this-error-be-stored-at/21694 "2021-11-20T12:10:27Z")
Your software My Mautic version is: 4.02 My PHP version is: My Database type and version is: Your problem My problem is: When I first created campaign email to test and it was successful. I deleted the campaign an… --- ## [Cannot delete tags](https://forum.mautic.org/t/cannot-delete-tags/21652)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [November 19, 2021, 7:22pm UTC](https://forum.mautic.org/t/cannot-delete-tags/21652 "2021-11-19T19:22:11Z")
Your software My Mautic version is: 4.02 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: Cannot delete tags These errors are showing in the log: None Steps I have tried… --- ## [Bounce of emails from emails with the same domain](https://forum.mautic.org/t/bounce-of-emails-from-emails-with-the-same-domain/21678)
**Author:** [@aron07](https://forum.mautic.org/u/aron07)\ **Replies:** 2\ **Last updated:** [November 19, 2021, 1:28pm UTC](https://forum.mautic.org/t/bounce-of-emails-from-emails-with-the-same-domain/21678 "2021-11-19T13:28:45Z")
Your software My Mautic version is: La versión 4.0.1 My PHP version is: 7.4.25 My Database type and version is: 10.2.41-MariaDB-1:10.2.41+maria~bionic-log Your problem My problem is: Sorry because my English is not… --- ## ["New segment mails" does not work correctly](https://forum.mautic.org/t/new-segment-mails-does-not-work-correctly/21677)
**Author:** [@aron07](https://forum.mautic.org/u/aron07)\ **Replies:** 1\ **Last updated:** [November 19, 2021, 11:55am UTC](https://forum.mautic.org/t/new-segment-mails-does-not-work-correctly/21677 "2021-11-19T11:55:22Z")
Your software My Mautic version is: La versión 4.0.1 My PHP version is: 7.4.25 My Database type and version is: 10.2.41-MariaDB-1:10.2.41+maria~bionic-log Your problem My problem is: Sorry because my English is not… --- ## [How to Remove Contact from Segment When They Join Another Segment](https://forum.mautic.org/t/how-to-remove-contact-from-segment-when-they-join-another-segment/21671)
**Author:** [@bomx](https://forum.mautic.org/u/bomx)\ **Replies:** 4\ **Last updated:** [November 18, 2021, 6:20pm UTC](https://forum.mautic.org/t/how-to-remove-contact-from-segment-when-they-join-another-segment/21671 "2021-11-18T18:20:23Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7+ My Database type and version is: Your problem My problem is: First, filters are not working to create segments. How can I automatically remove a cont… --- ## [New Email Editor "components" difference](https://forum.mautic.org/t/new-email-editor-components-difference/21576)
**Author:** [@da644](https://forum.mautic.org/u/da644)\ **Replies:** 4\ **Last updated:** [November 18, 2021, 8:49am UTC](https://forum.mautic.org/t/new-email-editor-components-difference/21576 "2021-11-18T08:49:39Z")
I’ve noticed that there is a difference in the “components” available between the “blank” template and the other “templates” in the new editor email, as shown in these screenshots. Blank Template Other Templates … --- ## [Emails getting stuck in the middle of a campaign](https://forum.mautic.org/t/emails-getting-stuck-in-the-middle-of-a-campaign/21594)
**Author:** [@nunks](https://forum.mautic.org/u/nunks)\ **Replies:** 4\ **Last updated:** [November 18, 2021, 8:48am UTC](https://forum.mautic.org/t/emails-getting-stuck-in-the-middle-of-a-campaign/21594 "2021-11-18T08:48:29Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.11 My Database type and version is: MariaDB 10.5.12 Your problem Hi, I’m getting some confusing behavior in Mautic and I’m baffled as to how to troubl… [Previous page](https://forum.mautic.org/c/support/8.md?page=118) [Next page](https://forum.mautic.org/c/support/8.md?page=120)