# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=12 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 13 --- ## [Slow Report Load & Export Failures in Mautic 5 | Best Practices?](https://forum.mautic.org/t/slow-report-load-export-failures-in-mautic-5-best-practices/35655)
**Author:** [@dienes](https://forum.mautic.org/u/dienes)\ **Replies:** 0\ **Last updated:** [May 12, 2025, 7:45pm UTC](https://forum.mautic.org/t/slow-report-load-export-failures-in-mautic-5-best-practices/35655 "2025-05-12T19:45:25Z")
Hi everyone! Hope all is well with y’all… I am struggling quite a bit with the Reporting features in my 5.2.3 install. Small sends (Less than 2-3K) generate fine, but we have a newsletter list that is ~320K contacts whi… --- ## [Error during the update from Mautic 6.0 to 6.0.1](https://forum.mautic.org/t/error-during-the-update-from-mautic-6-0-to-6-0-1/35654)
**Author:** [@laclac](https://forum.mautic.org/u/laclac)\ **Replies:** 0\ **Last updated:** [May 12, 2025, 7:35pm UTC](https://forum.mautic.org/t/error-during-the-update-from-mautic-6-0-to-6-0-1/35654 "2025-05-12T19:35:58Z")
Hello, I had Mautic 6.0, and it’s telling me that version 6.0.1 is out. I followed the update procedure as indicated: php bin/console mautic:update:find It finds the version and tells me to run the following command: … --- ## [Campaign Emails Not Sending in Mautic 5.2.5 — No Errors, No Delivery](https://forum.mautic.org/t/campaign-emails-not-sending-in-mautic-5-2-5-no-errors-no-delivery/35637)
**Author:** [@jandjtech](https://forum.mautic.org/u/jandjtech)\ **Replies:** 1\ **Last updated:** [May 10, 2025, 5:00pm UTC](https://forum.mautic.org/t/campaign-emails-not-sending-in-mautic-5-2-5-no-errors-no-delivery/35637 "2025-05-10T17:00:12Z")
Your software My Mautic version is: 5.2.5 My PHP version is: 8.1 (from mautic/mautic:latest Docker image) My Database type and version is: MySQL 5.7 (running in a Docker container) Your problem My problem is: Campa… --- ## [Can't upload Files in Grapejs](https://forum.mautic.org/t/cant-upload-files-in-grapejs/29386)
**Author:** [@pstevens](https://forum.mautic.org/u/pstevens)\ **Replies:** 3\ **Last updated:** [May 9, 2025, 7:11pm UTC](https://forum.mautic.org/t/cant-upload-files-in-grapejs/29386 "2025-05-09T19:11:31Z")
Your software My Mautic version is: 4.4.1.0 My PHP version is: 8.0 My Database type and version is: MySQaL 8.0 Your problem My problem is: I can’t upload images in Grapejs email builder. The popup works, I can s… --- ## [Title: Issue with DOI Campaign - Page Hit Not Being Recognized Body:](https://forum.mautic.org/t/title-issue-with-doi-campaign-page-hit-not-being-recognized-body/30681)
**Author:** [@woem](https://forum.mautic.org/u/woem)\ **Replies:** 1\ **Last updated:** [May 8, 2025, 9:05pm UTC](https://forum.mautic.org/t/title-issue-with-doi-campaign-page-hit-not-being-recognized-body/30681 "2025-05-08T21:05:53Z")
Your software My Mautic version is: 5.01 My PHP version is: PHP Version 8.1.24 My Database type and version is: new Your problem My problem is: Hello Mautic Community, I am facing an issue with a Double Opt-In (DO… --- ## [Memory exhausted, memory\_limit has no effect](https://forum.mautic.org/t/memory-exhausted-memory-limit-has-no-effect/35636)
**Author:** [@ccalifice](https://forum.mautic.org/u/ccalifice)\ **Replies:** 0\ **Last updated:** [May 8, 2025, 3:52pm UTC](https://forum.mautic.org/t/memory-exhausted-memory-limit-has-no-effect/35636 "2025-05-08T15:52:55Z")
My Mautic version is: Docker image 5.2.4-apache My PHP version is: 8.1.32 My Database type and version is: Mysql 8.0 Hello, I know it has been posted many times in the forum, and I went through all the threads and so… --- ## [Clearing Cache using CLI results in Fatal Error - alloed Memory exhausted](https://forum.mautic.org/t/clearing-cache-using-cli-results-in-fatal-error-alloed-memory-exhausted/35633)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 2\ **Last updated:** [May 8, 2025, 10:29am UTC](https://forum.mautic.org/t/clearing-cache-using-cli-results-in-fatal-error-alloed-memory-exhausted/35633 "2025-05-08T10:29:44Z")
Hi Team @silavapi I would really like to understand why this is generating the errors on clearing the cache, there are 2 different files mentioned below. If we need to tweak the clearing of the cache then understandin… --- ## [Site is offline after update to 6.0](https://forum.mautic.org/t/site-is-offline-after-update-to-6-0/35401)
**Author:** [@ajlowndes](https://forum.mautic.org/u/ajlowndes)\ **Replies:** 2\ **Last updated:** [May 8, 2025, 7:07am UTC](https://forum.mautic.org/t/site-is-offline-after-update-to-6-0/35401 "2025-05-08T07:07:47Z")
Front end shows 500 error and a message “The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.” architecture: using a LAMP on Ubuntu installation. … --- ## [How to hide or redefine the Mautic default dashboard logon URL](https://forum.mautic.org/t/how-to-hide-or-redefine-the-mautic-default-dashboard-logon-url/35483)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 3\ **Last updated:** [May 8, 2025, 7:05am UTC](https://forum.mautic.org/t/how-to-hide-or-redefine-the-mautic-default-dashboard-logon-url/35483 "2025-05-08T07:05:04Z")
Hello, The default Mautic dashboard logon URL is mautic.domain.com/s/login Now every Mautic user knows this logon URL. Is there an easy way to change this dashboard default URL to a custom URL to make it difficult for … --- ## [Issue with logging in to mautic 6.0 after upgrade from 5.2.5](https://forum.mautic.org/t/issue-with-logging-in-to-mautic-6-0-after-upgrade-from-5-2-5/35610)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 7\ **Last updated:** [May 8, 2025, 7:01am UTC](https://forum.mautic.org/t/issue-with-logging-in-to-mautic-6-0-after-upgrade-from-5-2-5/35610 "2025-05-08T07:01:34Z")
Hi Team @silavapi When trying to login I am getting this error, I have checked various tables to see that uuid is there. and they are. Am I missing something else ? Matthew \[2025-05-01T12:03:15.098596+00:00\] mautic.CR… --- ## [500 Error When Trying To Edit Form](https://forum.mautic.org/t/500-error-when-trying-to-edit-form/35573)
**Author:** [@jtomelevage](https://forum.mautic.org/u/jtomelevage)\ **Replies:** 2\ **Last updated:** [May 8, 2025, 6:53am UTC](https://forum.mautic.org/t/500-error-when-trying-to-edit-form/35573 "2025-05-08T06:53:24Z")
Your software My Mautic version is: 6.0.0 My PHP version is: 8.1.32 My Database type and version is: 10.5.28-MariaDB-0+deb11u1 Your problem My problem is: After updating to Mautic 6.0.0 whenever we attempt to edit … --- ## [Bounce Management with Amazon SES](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516)
**Author:** [@javapete](https://forum.mautic.org/u/javapete)\ **Replies:** 7\ **Last updated:** [May 7, 2025, 7:05am UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516 "2025-05-07T07:05:23Z")
Your software My Mautic version is: v4.4.5 My PHP version is: 7.4.33 My Database type and version is: 10.5.20-MariaDB-cll-lve-log Your problem My problem is: I am having trouble confirming my SNS Topic Subscription … --- ## [What's the preferred way of installing Mautic 6 now, without having NPM in place?](https://forum.mautic.org/t/whats-the-preferred-way-of-installing-mautic-6-now-without-having-npm-in-place/35615)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 1\ **Last updated:** [May 6, 2025, 7:04pm UTC](https://forum.mautic.org/t/whats-the-preferred-way-of-installing-mautic-6-now-without-having-npm-in-place/35615 "2025-05-06T19:04:45Z")
Hi, is it possible to install Mautic 6 now without NPM / Node or similar in place? And if not, I’d have to wait for the docker that might be released in a few weeks? --- ## [Argument 2 of service “twig.command.lint” is abstract: File name pattern](https://forum.mautic.org/t/argument-2-of-service-twig-command-lint-is-abstract-file-name-pattern/35361)
**Author:** [@larsmattia](https://forum.mautic.org/u/larsmattia)\ **Replies:** 2\ **Last updated:** [May 6, 2025, 6:33pm UTC](https://forum.mautic.org/t/argument-2-of-service-twig-command-lint-is-abstract-file-name-pattern/35361 "2025-05-06T18:33:38Z")
I’m upgrading my 5.2.1 installation to 6.0.0 with the composer method documented here: How to update Mautic — Mautic Documentation 0.1 documentation . php version is 8.1.31. After running php bin/console cache:clear ab… --- ## [mautic.ERROR: Invalid clickthrough value:](https://forum.mautic.org/t/mautic-error-invalid-clickthrough-value/15833)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 10\ **Last updated:** [May 6, 2025, 6:20pm UTC](https://forum.mautic.org/t/mautic-error-invalid-clickthrough-value/15833 "2025-05-06T18:20:28Z")
Your software My PHP version is : php 7.3.20 My MySQL version is 5.7.30-1debian10 (docker image: mysql:5.7) Mautic: v3.0.2 Errors After sending a campaign, the email numbers (open, click, etc) are now showing up in … --- ## [Importing CSV to Custom Objects](https://forum.mautic.org/t/importing-csv-to-custom-objects/35621)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [May 6, 2025, 9:45am UTC](https://forum.mautic.org/t/importing-csv-to-custom-objects/35621 "2025-05-06T09:45:56Z")
Hi All, Has anyone had an success with importing csv files into custom objects ? I can do this pretty easily via API with n8n, however it is a slow process and i have a pretty high amount of data I need to import. Tha… --- ## [Segment contacts excluding multiple tags](https://forum.mautic.org/t/segment-contacts-excluding-multiple-tags/35624)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 0\ **Last updated:** [May 6, 2025, 8:51am UTC](https://forum.mautic.org/t/segment-contacts-excluding-multiple-tags/35624 "2025-05-06T08:51:46Z")
My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: 10.11.11-MariaDB-0ubuntu0.24.04.2 Your problem My problem is: I want to create a new contact segment formed of all those contact… --- ## [Mautic Facebook plugin integration problem](https://forum.mautic.org/t/mautic-facebook-plugin-integration-problem/35613)
**Author:** [@hormuz](https://forum.mautic.org/u/hormuz)\ **Replies:** 2\ **Last updated:** [May 5, 2025, 10:48am UTC](https://forum.mautic.org/t/mautic-facebook-plugin-integration-problem/35613 "2025-05-05T10:48:44Z")
I have filled out the client id and secret, the app domain, privacy policy url, site url, redirect/callback url, and have set the client oauth settings for the facebook plugin and then whenever i try to authorize my app … --- ## [Where can I download Mautic 6.0.0 Orion Edition zip?](https://forum.mautic.org/t/where-can-i-download-mautic-6-0-0-orion-edition-zip/35616)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 0\ **Last updated:** [May 4, 2025, 5:30pm UTC](https://forum.mautic.org/t/where-can-i-download-mautic-6-0-0-orion-edition-zip/35616 "2025-05-04T17:30:03Z")
I am trying to download “the latest version” from this link: Repeatedly filling in my info on the form, but the download of a file with the mysterious name 114\_mautic\_525.zip keeps stalling at 2.7 Mb. I can’t use Com… --- ## [Social Media Integration](https://forum.mautic.org/t/social-media-integration/3156)
**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\ **Replies:** 43\ **Last updated:** [August 24, 2017, 8:23am UTC](https://forum.mautic.org/t/social-media-integration/3156 "2017-08-24T08:23:04Z")
Hi all, I’m trying to set up social Media integration to Mautic 1.2.3. In plugin, I set up the integration to Facebook, Google +, Instagram, LinkedIn and twitter. All seems to work and was authorized. Then I … --- ## [Installing update 5.2.3](https://forum.mautic.org/t/installing-update-5-2-3/35250)
**Author:** [@ddease2](https://forum.mautic.org/u/ddease2)\ **Replies:** 2\ **Last updated:** [May 4, 2025, 2:03am UTC](https://forum.mautic.org/t/installing-update-5-2-3/35250 "2025-05-04T02:03:52Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.2 My Database type and version is: MariaDB Your problem My problem is: asking about upgrade best practice These errors are showing in the log: Steps I… --- ## [Links mixed up if contact receive two similar emails - how to solve email caching in gmail properly?](https://forum.mautic.org/t/links-mixed-up-if-contact-receive-two-similar-emails-how-to-solve-email-caching-in-gmail-properly/35468)
**Author:** [@samuelfk](https://forum.mautic.org/u/samuelfk)\ **Replies:** 2\ **Last updated:** [May 1, 2025, 1:44pm UTC](https://forum.mautic.org/t/links-mixed-up-if-contact-receive-two-similar-emails-how-to-solve-email-caching-in-gmail-properly/35468 "2025-05-01T13:44:10Z")
Hi, Links are always a complete mess if a contact receive two emails that are very similar, even if some parts differ in the email. This is a problem because: Some emails are re-used several times such as confirmation… --- ## [Getting 403 Forbidden Error on Fresh Mautic Installation (cPanel + LiteSpeed)](https://forum.mautic.org/t/getting-403-forbidden-error-on-fresh-mautic-installation-cpanel-litespeed/35607)
**Author:** [@sabirboi04](https://forum.mautic.org/u/sabirboi04)\ **Replies:** 1\ **Last updated:** [May 1, 2025, 8:21am UTC](https://forum.mautic.org/t/getting-403-forbidden-error-on-fresh-mautic-installation-cpanel-litespeed/35607 "2025-05-01T08:21:35Z")
Hello Mautic Community, I’m new here and need some help with the installation. I tried doing a fresh install of Mautic on my hosting account, but I keep getting a 403 Forbidden error—even when I attempt a manual instal… --- ## [Never Ending Install](https://forum.mautic.org/t/never-ending-install/35021)
**Author:** [@drold](https://forum.mautic.org/u/drold)\ **Replies:** 4\ **Last updated:** [March 15, 2025, 5:28pm UTC](https://forum.mautic.org/t/never-ending-install/35021 "2025-03-15T17:28:18Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.2 then 8.1 now WHO KNOWS My Database type and version is: YOU KEEP ON KNOCKING BUT YOU CAN’T COME IN!!! Your problem My problem is: These errors are sh… --- ## [Untrusted Host error](https://forum.mautic.org/t/untrusted-host-error/8787)
**Author:** [@Huckleberry](https://forum.mautic.org/u/Huckleberry)\ **Replies:** 12\ **Last updated:** [April 30, 2025, 9:38am UTC](https://forum.mautic.org/t/untrusted-host-error/8787 "2025-04-30T09:38:55Z")
Hello, Got a weird error going on and was seeking some guidance on how to fix or look for the solution because I’m stuck. Basically, I have a Mautic site running 2.8.1 on a Digital Ocean server maintained by ServerPi… --- ## [Reports: Grouping rows by date possible?](https://forum.mautic.org/t/reports-grouping-rows-by-date-possible/35593)
**Author:** [@cstuder](https://forum.mautic.org/u/cstuder)\ **Replies:** 0\ **Last updated:** [April 30, 2025, 6:36am UTC](https://forum.mautic.org/t/reports-grouping-rows-by-date-possible/35593 "2025-04-30T06:36:49Z")
Question: Is there a way in reports to group rows by date, i.e. use the calculated row function by grouping a date time field by day? I’m running Mautic 5.2 with the Custom Objects Plugin. The custom objects in question… --- ## [Recomendations to Upgrade from v4.4.5 to v5.1](https://forum.mautic.org/t/recomendations-to-upgrade-from-v4-4-5-to-v5-1/35559)
**Author:** [@mauriblint](https://forum.mautic.org/u/mauriblint)\ **Replies:** 6\ **Last updated:** [April 29, 2025, 7:09pm UTC](https://forum.mautic.org/t/recomendations-to-upgrade-from-v4-4-5-to-v5-1/35559 "2025-04-29T19:09:44Z")
Your software My Mautic version is: v4.4.5 My PHP version is: PHP 8.0.26 My Database type and version is: Server version: 8.0.41-0ubuntu0.22.04.1 Your problem Hello folks, I’m running an instance on Mautic 4.4.5 th… --- ## [Calculated fields in reports are not working correctly](https://forum.mautic.org/t/calculated-fields-in-reports-are-not-working-correctly/35575)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 5\ **Last updated:** [April 29, 2025, 7:56am UTC](https://forum.mautic.org/t/calculated-fields-in-reports-are-not-working-correctly/35575 "2025-04-29T07:56:35Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: There are 2 mautic installations v5.1.1 and v4.4.10 In v5.1.1 an email report was created with t… --- ## [Mautic 6 and Email Delivery Offloaded to Multi-Threaded C App](https://forum.mautic.org/t/mautic-6-and-email-delivery-offloaded-to-multi-threaded-c-app/35586)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [April 28, 2025, 5:09pm UTC](https://forum.mautic.org/t/mautic-6-and-email-delivery-offloaded-to-multi-threaded-c-app/35586 "2025-04-28T17:09:08Z")
Hello, Some where in the forum there is a post about setting up Mautic 5.x to send a large volume of emails via a database table as a buffer. You run a console command to throttle the sending of emails from this buffer … --- ## [Are you finding index.php in the URL's of your Mautic instance?](https://forum.mautic.org/t/are-you-finding-index-php-in-the-urls-of-your-mautic-instance/12286)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 1\ **Last updated:** [April 28, 2025, 4:56pm UTC](https://forum.mautic.org/t/are-you-finding-index-php-in-the-urls-of-your-mautic-instance/12286 "2025-04-28T16:56:35Z")
Here is an issue I’ve come across a couple of times now when working with Mautic locally, so I thought I would document it in the forums in case anybody else experiences it. The problem :thinking: Mautic should not, by… [Previous page](https://forum.mautic.org/c/support/8.md?page=11) [Next page](https://forum.mautic.org/c/support/8.md?page=13)