# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=120 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 121 --- ## [Mautic Woocomerce Tracking Question](https://forum.mautic.org/t/mautic-woocomerce-tracking-question/21624)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 6\ **Last updated:** [November 17, 2021, 8:46pm UTC](https://forum.mautic.org/t/mautic-woocomerce-tracking-question/21624 "2021-11-17T20:46:49Z")
Once again I know this has been written about in the past, however I am experiencing an issue where mautic is tracking the user coming in, I see all the page hits and everything on the anaymous user, the user then goes a… --- ## [Instant Opt In web link not tagging remaining contact on same computer](https://forum.mautic.org/t/instant-opt-in-web-link-not-tagging-remaining-contact-on-same-computer/21654)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 0\ **Last updated:** [November 17, 2021, 8:32pm UTC](https://forum.mautic.org/t/instant-opt-in-web-link-not-tagging-remaining-contact-on-same-computer/21654 "2021-11-17T20:32:01Z")
Your software My Mautic version is: 4.02 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: Remaining contacts are not being tagged after clicking opt in web link in email T… --- ## [Is landing page editor supposed to be a responsive design?](https://forum.mautic.org/t/is-landing-page-editor-supposed-to-be-a-responsive-design/21639)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [November 17, 2021, 5:52pm UTC](https://forum.mautic.org/t/is-landing-page-editor-supposed-to-be-a-responsive-design/21639 "2021-11-17T17:52:02Z")
Your software My Mautic version is: 4.02 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: Landing page not responsive These errors are showing in the log: No error shown … --- ## [Auto-enroll new contacts to all global categories](https://forum.mautic.org/t/auto-enroll-new-contacts-to-all-global-categories/16562)
**Author:** [@vicampuzano](https://forum.mautic.org/u/vicampuzano)\ **Replies:** 3\ **Last updated:** [November 17, 2021, 5:49am UTC](https://forum.mautic.org/t/auto-enroll-new-contacts-to-all-global-categories/16562 "2021-11-17T05:49:04Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.3 Your problem It’s just a question about how to auto-enroll all contacts (including new contacts) to all global categories. We created a preference ce… --- ## [500 Internal Error when sending email](https://forum.mautic.org/t/500-internal-error-when-sending-email/21627)
**Author:** [@bomx](https://forum.mautic.org/u/bomx)\ **Replies:** 2\ **Last updated:** [November 16, 2021, 2:41pm UTC](https://forum.mautic.org/t/500-internal-error-when-sending-email/21627 "2021-11-16T14:41:37Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.2.24 My Database type and version is: MySQL Your problem My problem is: I get a 500 internal server error when I try to send a new email or even save a … --- ## [Code to create table automatically in database when activating custom plugin.](https://forum.mautic.org/t/code-to-create-table-automatically-in-database-when-activating-custom-plugin/9431)
**Author:** [@webdev](https://forum.mautic.org/u/webdev)\ **Replies:** 2\ **Last updated:** [November 15, 2021, 10:16am UTC](https://forum.mautic.org/t/code-to-create-table-automatically-in-database-when-activating-custom-plugin/9431 "2021-11-15T10:16:53Z")
I have a custom plugin and I want to know how to achieve this when I will activate a plugin it should create a table automatically in the database. Any help would be great. Thanks in advance. --- ## [Campaign rules based on date comparison](https://forum.mautic.org/t/campaign-rules-based-on-date-comparison/10212)
**Author:** [@dlebedev](https://forum.mautic.org/u/dlebedev)\ **Replies:** 14\ **Last updated:** [November 15, 2021, 9:41am UTC](https://forum.mautic.org/t/campaign-rules-based-on-date-comparison/10212 "2021-11-15T09:41:00Z")
Hi guys, I am creating a campaign in Mautic now and I was wondering if someone knows how to solve my problem. I have a date field that represents the date of user’s last transaction. In my campaign I want to set up a r… --- ## [Help using API call /contacts](https://forum.mautic.org/t/help-using-api-call-contacts/21595)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 5\ **Last updated:** [November 15, 2021, 8:35am UTC](https://forum.mautic.org/t/help-using-api-call-contacts/21595 "2021-11-15T08:35:30Z")
Hi, i try to figure out how Mautic API call to contacts is working. When i go to the webgui contacts it tells me that i have 1788 contacts in there. When i do the call i get “total”: “10247” in the JSON result, why? … --- ## [Mailjet Webhook doesn't work](https://forum.mautic.org/t/mailjet-webhook-doesnt-work/20796)
**Author:** [@clickpiu](https://forum.mautic.org/u/clickpiu)\ **Replies:** 1\ **Last updated:** [November 13, 2021, 3:41pm UTC](https://forum.mautic.org/t/mailjet-webhook-doesnt-work/20796 "2021-11-13T15:41:44Z")
Your software My PHP version is : 7.3 MariaDB version is (delete as applicable): Updating/Installing Errors I am: Installing installing via : Web These errors are showing in the installer : None These errors are s… --- ## [Creating single config file to store and use social media links](https://forum.mautic.org/t/creating-single-config-file-to-store-and-use-social-media-links/21438)
**Author:** [@rakshithholla](https://forum.mautic.org/u/rakshithholla)\ **Replies:** 3\ **Last updated:** [November 12, 2021, 4:13pm UTC](https://forum.mautic.org/t/creating-single-config-file-to-store-and-use-social-media-links/21438 "2021-11-12T16:13:06Z")
Your software My Mautic version is:2.16.2 My PHP version is:7.3.31 My Database type and version is:10.4.21-MariaDB Your problem I am creating a plugin to update and store all social links like facebook etc. These li… --- ## [Mautic linkedin connection error](https://forum.mautic.org/t/mautic-linkedin-connection-error/21561)
**Author:** [@rehansaleem](https://forum.mautic.org/u/rehansaleem)\ **Replies:** 4\ **Last updated:** [November 12, 2021, 11:37am UTC](https://forum.mautic.org/t/mautic-linkedin-connection-error/21561 "2021-11-12T11:37:20Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MYSQL Your problem Mautic is not connecting with a LinkedIn plugin, throwing the following error. Any help would … --- ## [General Question re: Creating a Preference Center Form for Users to join Segments](https://forum.mautic.org/t/general-question-re-creating-a-preference-center-form-for-users-to-join-segments/16512)
**Author:** [@nathancyoung](https://forum.mautic.org/u/nathancyoung)\ **Replies:** 3\ **Last updated:** [November 12, 2021, 9:57am UTC](https://forum.mautic.org/t/general-question-re-creating-a-preference-center-form-for-users-to-join-segments/16512 "2021-11-12T09:57:03Z")
I have a question re: creating a preference center form for use in Mautic. I manage email communication and automation for a volunteer-run organization. We have a number of different committees and ask all our volunteer… --- ## [Is it possible to unsubscribe contact via API](https://forum.mautic.org/t/is-it-possible-to-unsubscribe-contact-via-api/21566)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 1\ **Last updated:** [November 12, 2021, 9:37am UTC](https://forum.mautic.org/t/is-it-possible-to-unsubscribe-contact-via-api/21566 "2021-11-12T09:37:39Z")
Your software My Mautic version is: Latest 4.x My PHP version is: 7.4.25 My Database type and version is: MySQL 5.7.34 I’m working with another company creating and sending their email campaigns. They are a startup b… --- ## [Cron jobs event record or logs](https://forum.mautic.org/t/cron-jobs-event-record-or-logs/21551)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 7\ **Last updated:** [November 11, 2021, 2:06pm UTC](https://forum.mautic.org/t/cron-jobs-event-record-or-logs/21551 "2021-11-11T14:06:55Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: Cron Jobs is not recording events in log of any job performed. Is there a log in… --- ## [SMS integration: Getting statistics back into Mautic](https://forum.mautic.org/t/sms-integration-getting-statistics-back-into-mautic/21574)
**Author:** [@ilseb](https://forum.mautic.org/u/ilseb)\ **Replies:** 0\ **Last updated:** [November 11, 2021, 1:06pm UTC](https://forum.mautic.org/t/sms-integration-getting-statistics-back-into-mautic/21574 "2021-11-11T13:06:26Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.3 My Database type and version is: mysql Your problem My problem is: Created a new sms engine integration as a plugin. But not sure if we will be able… --- ## [Users are stealing each others Contacts](https://forum.mautic.org/t/users-are-stealing-each-others-contacts/21571)
**Author:** [@charlesn](https://forum.mautic.org/u/charlesn)\ **Replies:** 5\ **Last updated:** [November 11, 2021, 12:44pm UTC](https://forum.mautic.org/t/users-are-stealing-each-others-contacts/21571 "2021-11-11T12:44:55Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.x My Database type and version is: mariadb Your problem My problem is: Contact Management: Users are claiming ownership of a Contact that is already O… --- ## [Campaign Understanding Deep Diving with MySQL - HELP URGENT](https://forum.mautic.org/t/campaign-understanding-deep-diving-with-mysql-help-urgent/21550)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [November 11, 2021, 12:39pm UTC](https://forum.mautic.org/t/campaign-understanding-deep-diving-with-mysql-help-urgent/21550 "2021-11-11T12:39:08Z")
We are running a campaign that entails emails, push and SMS. We are starting to analyze our campaign and are chasing our tails on what is going on. This is what the campaign looks like: Campaign Actions Results loo… --- ## [Mautic assets are not downloading](https://forum.mautic.org/t/mautic-assets-are-not-downloading/21556)
**Author:** [@rehansaleem](https://forum.mautic.org/u/rehansaleem)\ **Replies:** 0\ **Last updated:** [November 8, 2021, 11:14pm UTC](https://forum.mautic.org/t/mautic-assets-are-not-downloading/21556 "2021-11-08T23:14:12Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MYSQL Your problem Mautic is previewing the assets perfectly fine under Components\>Assets but its downloading link is… --- ## [500 error on cronjob v 4.0.1](https://forum.mautic.org/t/500-error-on-cronjob-v-4-0-1/21531)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 2\ **Last updated:** [November 8, 2021, 4:45pm UTC](https://forum.mautic.org/t/500-error-on-cronjob-v-4-0-1/21531 "2021-11-08T16:45:11Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: All cronjobs are showing same error in log These errors are showing in the log: … --- ## [Emails Taking Up to 15 Minutes to Send](https://forum.mautic.org/t/emails-taking-up-to-15-minutes-to-send/21537)
**Author:** [@monkeyjedi](https://forum.mautic.org/u/monkeyjedi)\ **Replies:** 2\ **Last updated:** [November 7, 2021, 5:25pm UTC](https://forum.mautic.org/t/emails-taking-up-to-15-minutes-to-send/21537 "2021-11-07T17:25:45Z")
Your software My Mautic version is: 3.3.1 and 3.3.2 My PHP version is: 7.4 My Database type and version is: NA Hi, I’m monitoring some new opt-ins, and now people are taking almost a half hour just to get an email t… --- ## [Error upgrading from 2.16.3 to 3.0.1 on self-hosted CentOS 7](https://forum.mautic.org/t/error-upgrading-from-2-16-3-to-3-0-1-on-self-hosted-centos-7/15874)
**Author:** [@mrbock](https://forum.mautic.org/u/mrbock)\ **Replies:** 12\ **Last updated:** [November 7, 2021, 2:20pm UTC](https://forum.mautic.org/t/error-upgrading-from-2-16-3-to-3-0-1-on-self-hosted-centos-7/15874 "2021-11-07T14:20:32Z")
Your software My PHP version is : 7.3.21 My MariaDB version is: 10.3.24 Updating/Installing Errors I am Updating Upgrading/installing via (delete as applicable) : Web / Command Line : BOTH methods tried. It stops at… --- ## [Apache or Nginx web server secure configuration for mautic 4](https://forum.mautic.org/t/apache-or-nginx-web-server-secure-configuration-for-mautic-4/21540)
**Author:** [@poetry](https://forum.mautic.org/u/poetry)\ **Replies:** 0\ **Last updated:** [November 6, 2021, 4:31pm UTC](https://forum.mautic.org/t/apache-or-nginx-web-server-secure-configuration-for-mautic-4/21540 "2021-11-06T16:31:45Z")
Your software My Mautic version is: v4.0.1 My PHP version is: 7.4.24 My Database type and version is: 10.6.4-MariaDB-1:10.6.4+maria~bullseye (pdo\_mysql) Your problem My problem is: Before I expose my mautic install… --- ## [Disable Email Required for CSV Import! I use Mautic for more than just emails!](https://forum.mautic.org/t/disable-email-required-for-csv-import-i-use-mautic-for-more-than-just-emails/20607)
**Author:** [@mybpoconsultant](https://forum.mautic.org/u/mybpoconsultant)\ **Replies:** 6\ **Last updated:** [November 6, 2021, 4:00pm UTC](https://forum.mautic.org/t/disable-email-required-for-csv-import-i-use-mautic-for-more-than-just-emails/20607 "2021-11-06T16:00:44Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.29 My Database type and version is: MariaDB Your problem The problem I am having is that I am using Mautic for non-email related campaigns. I am being… --- ## [Updating mautic in docker](https://forum.mautic.org/t/updating-mautic-in-docker/15795)
**Author:** [@amit.kumar](https://forum.mautic.org/u/amit.kumar)\ **Replies:** 3\ **Last updated:** [November 6, 2021, 2:40pm UTC](https://forum.mautic.org/t/updating-mautic-in-docker/15795 "2021-11-06T14:40:33Z")
Your software My PHP version is : 7.1 My MySQL version is: 5.7 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Line These errors are showin… --- ## [Contacts disappeared!](https://forum.mautic.org/t/contacts-disappeared/8769)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 14\ **Last updated:** [November 5, 2021, 10:44pm UTC](https://forum.mautic.org/t/contacts-disappeared/8769 "2021-11-05T22:44:42Z")
Hi all I didn’t check my small Mautic for a while in depth. Well… Yesterday I found, that the Segments still show me the amount of contacts being in it, but the contacts themselves seems to be gone. On the contacts p… --- ## [Newbie Question: How to send an email every Wed., only on Wed., to segment?](https://forum.mautic.org/t/newbie-question-how-to-send-an-email-every-wed-only-on-wed-to-segment/21411)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 4\ **Last updated:** [November 5, 2021, 9:05am UTC](https://forum.mautic.org/t/newbie-question-how-to-send-an-email-every-wed-only-on-wed-to-segment/21411 "2021-11-05T09:05:02Z")
My problem: When someone registers (new) to the site, they receive the previously mailed newsletter instead of waiting for the following Wednesday. Furthermore, the jump-to event, starts counting from the date of that … --- ## [Creating New Contacts Duplicate email](https://forum.mautic.org/t/creating-new-contacts-duplicate-email/21526)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [November 5, 2021, 9:01am UTC](https://forum.mautic.org/t/creating-new-contacts-duplicate-email/21526 "2021-11-05T09:01:10Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: mariadb 10.4 Your problem My problem is: When doing a QuickAdd of a contact of a user email that already exists it n… --- ## [Campaign Webhook 4.0.1 vs 3.x: 4.0.1 not working](https://forum.mautic.org/t/campaign-webhook-4-0-1-vs-3-x-4-0-1-not-working/21244)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [November 5, 2021, 8:53am UTC](https://forum.mautic.org/t/campaign-webhook-4-0-1-vs-3-x-4-0-1-not-working/21244 "2021-11-05T08:53:39Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: I am trying to setup a simple web hook action inside a campaign. When I do this in the … --- ## [Cannot receive test email after removing "Do Not Contact" from contact](https://forum.mautic.org/t/cannot-receive-test-email-after-removing-do-not-contact-from-contact/21522)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 7\ **Last updated:** [November 4, 2021, 6:12pm UTC](https://forum.mautic.org/t/cannot-receive-test-email-after-removing-do-not-contact-from-contact/21522 "2021-11-04T18:12:33Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: When a contact manually unsubscribe using in email link then administrator chang… --- ## [BUG: URGENT! - Campaigns \> Multiple inputs to nodes no longer works](https://forum.mautic.org/t/bug-urgent-campaigns-multiple-inputs-to-nodes-no-longer-works/21486)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 7\ **Last updated:** [November 4, 2021, 1:01pm UTC](https://forum.mautic.org/t/bug-urgent-campaigns-multiple-inputs-to-nodes-no-longer-works/21486 "2021-11-04T13:01:11Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: 10.2.40-MariaDB-1:10.2.40+maria~bionic-log Your problem Campaign builder UI will not allow multiple feeds into nodes.… [Previous page](https://forum.mautic.org/c/support/8.md?page=119) [Next page](https://forum.mautic.org/c/support/8.md?page=121)