# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=121 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 122 --- ## [New Landing Page Builder - Responsive Design Issues](https://forum.mautic.org/t/new-landing-page-builder-responsive-design-issues/21518)
**Author:** [@charlesn](https://forum.mautic.org/u/charlesn)\ **Replies:** 0\ **Last updated:** [November 4, 2021, 8:35am UTC](https://forum.mautic.org/t/new-landing-page-builder-responsive-design-issues/21518 "2021-11-04T08:35:15Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.x My Database type and version is: mariadb Your problem My problem is: I don’t understand how to ensure the Landing Page is fully responsive, who can … --- ## [When I save a form, I get the 500 Internal Server Error - new install](https://forum.mautic.org/t/when-i-save-a-form-i-get-the-500-internal-server-error-new-install/21512)
**Author:** [@4godsache](https://forum.mautic.org/u/4godsache)\ **Replies:** 1\ **Last updated:** [November 4, 2021, 5:23am UTC](https://forum.mautic.org/t/when-i-save-a-form-i-get-the-500-internal-server-error-new-install/21512 "2021-11-04T05:23:20Z")
Your software My Mautic version is: 4.0.1-12-r04 My PHP version is: 7.4.25 My Database type and version is: Ver 15.1 Distrib 10.6.4-MariaDB, for Linux (x86\_64) Your problem My problem is: Whenever I attempt to save … --- ## [Does Mauic do any basic checking for a valid Email?](https://forum.mautic.org/t/does-mauic-do-any-basic-checking-for-a-valid-email/19559)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 9\ **Last updated:** [November 4, 2021, 3:17am UTC](https://forum.mautic.org/t/does-mauic-do-any-basic-checking-for-a-valid-email/19559 "2021-11-04T03:17:14Z")
Your software My Mautic version is:3.3. My PHP version is:7.3 My Database type and version is:Mysql Your problem My problem is: Just wondering if Mautic does any sort of basic email validation or is that something w… --- ## [Subject Line Emoji 🧩](https://forum.mautic.org/t/subject-line-emoji/16763)
**Author:** [@voisd](https://forum.mautic.org/u/voisd)\ **Replies:** 6\ **Last updated:** [November 3, 2021, 6:25pm UTC](https://forum.mautic.org/t/subject-line-emoji/16763 "2021-11-03T18:25:54Z")
I’m seemingly not having trouble with any other emoji, however when I use the puzzle emoji - :jigsaw: - when i save and return to the subject line, this character is getting converted into a ? (question mark). Any ide… --- ## [Seeking explanation on email stats - clicks vs unique clicks](https://forum.mautic.org/t/seeking-explanation-on-email-stats-clicks-vs-unique-clicks/21088)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 6\ **Last updated:** [November 3, 2021, 2:37pm UTC](https://forum.mautic.org/t/seeking-explanation-on-email-stats-clicks-vs-unique-clicks/21088 "2021-11-03T14:37:57Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3 My Database type and version is: Maria DB 10.3.30 Your problem My problem is: We sent out some emails and now when I go visit the stats of preticular… --- ## [Installer fails after step 1 (install with composer)](https://forum.mautic.org/t/installer-fails-after-step-1-install-with-composer/21505)
**Author:** [@mickaelperrin](https://forum.mautic.org/u/mickaelperrin)\ **Replies:** 0\ **Last updated:** [November 3, 2021, 1:35pm UTC](https://forum.mautic.org/t/installer-fails-after-step-1-install-with-composer/21505 "2021-11-03T13:35:32Z")
Your software My Mautic version is: 4 My PHP version is: 7.4 My Database type and version is: MySQL 5.6 Your problem My problem is: Fatal error when validating step 1 of graphical install These errors are showing i… --- ## [Unsubscribe bug due to filtrer campaign reset](https://forum.mautic.org/t/unsubscribe-bug-due-to-filtrer-campaign-reset/21488)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 0\ **Last updated:** [November 2, 2021, 4:16pm UTC](https://forum.mautic.org/t/unsubscribe-bug-due-to-filtrer-campaign-reset/21488 "2021-11-02T16:16:16Z")
My PHP version is : 7.4.19 \*My MySQL/MariaDB version is mysqlnd 7.4.19 Mautic 4 My problem : I had a segment (let’s call it segment A) with filters, by mistake I added another filter that excluded a big part of the co… --- ## [I want to keep old email editor after update to M4](https://forum.mautic.org/t/i-want-to-keep-old-email-editor-after-update-to-m4/21477)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 4\ **Last updated:** [November 2, 2021, 12:56pm UTC](https://forum.mautic.org/t/i-want-to-keep-old-email-editor-after-update-to-m4/21477 "2021-11-02T12:56:18Z")
Hi Currently, I’m still on Mautic version 3.3.3 And I’m still satisfied with old email editor… How if, after update to M4, but I want to keep old editor as main editor…? What preparation have to do for that…? before … --- ## [Personal Email/Corporate Email Validation](https://forum.mautic.org/t/personal-email-corporate-email-validation/6768)
**Author:** [@jkatsabanis1650](https://forum.mautic.org/u/jkatsabanis1650)\ **Replies:** 8\ **Last updated:** [November 2, 2021, 9:31am UTC](https://forum.mautic.org/t/personal-email-corporate-email-validation/6768 "2021-11-02T09:31:51Z")
Greetings, I have a landing page located at http://worldfzoeep.com/ and have a Mautic form embedded to capture inquiries. I would like for people to leave their corporate emails instead of gmail, yahoo, outlook, etc… --- ## [Pending migrations, which are not executed](https://forum.mautic.org/t/pending-migrations-which-are-not-executed/21481)
**Author:** [@markusr](https://forum.mautic.org/u/markusr)\ **Replies:** 0\ **Last updated:** [November 2, 2021, 8:14am UTC](https://forum.mautic.org/t/pending-migrations-which-are-not-executed/21481 "2021-11-02T08:14:18Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.4.24 My Database type and version is: 10.3.31-MariaDB Your problem doctrine:migration:status displays pending migrations. However, a doctrine:migrations… --- ## [Update Mautic 4 : layout doesn't show properly on gmail](https://forum.mautic.org/t/update-mautic-4-layout-doesnt-show-properly-on-gmail/21057)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 4\ **Last updated:** [November 2, 2021, 8:08am UTC](https://forum.mautic.org/t/update-mautic-4-layout-doesnt-show-properly-on-gmail/21057 "2021-11-02T08:08:43Z")
My PHP version is : 7.4.19 \*My MySQL/MariaDB version is mysqlnd 7.4.19 My problem : since the update toward Mautic 4 : the email template in the builder looks fine, in the webview too also in Thunderbird, Aquamail, Sa… --- ## [Secondary Campaigns Not Working](https://forum.mautic.org/t/secondary-campaigns-not-working/21453)
**Author:** [@jaymac](https://forum.mautic.org/u/jaymac)\ **Replies:** 4\ **Last updated:** [November 1, 2021, 4:54pm UTC](https://forum.mautic.org/t/secondary-campaigns-not-working/21453 "2021-11-01T16:54:46Z")
My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: MariaDB 10.4 My problem is: I created a double opt-in campaign by triggering when a contact is added. It will check if their tag is … --- ## [Problems with Email Editor after Version 4 upgrade](https://forum.mautic.org/t/problems-with-email-editor-after-version-4-upgrade/21467)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 3\ **Last updated:** [November 1, 2021, 3:33pm UTC](https://forum.mautic.org/t/problems-with-email-editor-after-version-4-upgrade/21467 "2021-11-01T15:33:41Z")
Your software My PHP version is : 7.4.25 Updating/Installing Errors I am (delete as applicable): Updating My problem is : I have 3 problems: After upgrading, every time I clone an email I created before the updat… --- ## [If user clicks on google docs link in email, remove them from segment/campaign](https://forum.mautic.org/t/if-user-clicks-on-google-docs-link-in-email-remove-them-from-segment-campaign/21466)
**Author:** [@tvanzo](https://forum.mautic.org/u/tvanzo)\ **Replies:** 3\ **Last updated:** [November 1, 2021, 5:53am UTC](https://forum.mautic.org/t/if-user-clicks-on-google-docs-link-in-email-remove-them-from-segment-campaign/21466 "2021-11-01T05:53:45Z")
I have a survey on google docs and want to remove anyone who clicks on the link from the campaign so they do not receive follow up emails. In my campaign, I see a decision option for “visits a page”. But the pages I can… --- ## [Preference Center bug from unsubscribe when sending form results?](https://forum.mautic.org/t/preference-center-bug-from-unsubscribe-when-sending-form-results/21446)
**Author:** [@symbinc](https://forum.mautic.org/u/symbinc)\ **Replies:** 7\ **Last updated:** [October 31, 2021, 10:45pm UTC](https://forum.mautic.org/t/preference-center-bug-from-unsubscribe-when-sending-form-results/21446 "2021-10-31T22:45:39Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: 10.3.31-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: This stems from a different problem which is that Mautic… --- ## [Mautic Stops sending emails when configuration is set to Queue Emails](https://forum.mautic.org/t/mautic-stops-sending-emails-when-configuration-is-set-to-queue-emails/20234)
**Author:** [@abdallahtaleb](https://forum.mautic.org/u/abdallahtaleb)\ **Replies:** 6\ **Last updated:** [October 31, 2021, 10:30pm UTC](https://forum.mautic.org/t/mautic-stops-sending-emails-when-configuration-is-set-to-queue-emails/20234 "2021-10-31T22:30:47Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4.18 My Database type and version is: MariaDB Your problem My problem is: Whenever the emails are set to queue emails, the server stops sending any email.… --- ## [Api returns 500 error after cleaning the cache](https://forum.mautic.org/t/api-returns-500-error-after-cleaning-the-cache/21370)
**Author:** [@mindeswx](https://forum.mautic.org/u/mindeswx)\ **Replies:** 5\ **Last updated:** [October 30, 2021, 3:13pm UTC](https://forum.mautic.org/t/api-returns-500-error-after-cleaning-the-cache/21370 "2021-10-30T15:13:04Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: mariadb Your problem My problem is: trying to make a call - http://send.pinkcreators.com/api/contacts/new?firstname=… --- ## [mautic.CRITICAL: Uncaught PHP Exception DoctrineDBALExceptionInvalidFieldNameException:](https://forum.mautic.org/t/mautic-critical-uncaught-php-exception-doctrinedbalexceptioninvalidfieldnameexception/9774)
**Author:** [@morettic](https://forum.mautic.org/u/morettic)\ **Replies:** 5\ **Last updated:** [October 30, 2021, 9:06am UTC](https://forum.mautic.org/t/mautic-critical-uncaught-php-exception-doctrinedbalexceptioninvalidfieldnameexception/9774 "2021-10-30T09:06:41Z")
After Mautic Update to the Latest release, WEbhooks page won’t open anymore. Also Campaign stops on middle of batch process. The only error i could capture from this behavior was the following: mautic.CRITICAL: Unca… --- ## [Email preview access](https://forum.mautic.org/t/email-preview-access/21291)
**Author:** [@gbm\_admin](https://forum.mautic.org/u/gbm_admin)\ **Replies:** 1\ **Last updated:** [October 29, 2021, 11:28am UTC](https://forum.mautic.org/t/email-preview-access/21291 "2021-10-29T11:28:24Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: 10.5.12-MariaDB-1:10.5.12+maria~buster Your problem We are testing Mautic in order to send automatic reminders to use… --- ## [Mautic always create anonymous contact when create contact by API](https://forum.mautic.org/t/mautic-always-create-anonymous-contact-when-create-contact-by-api/21351)
**Author:** [@dungnt23](https://forum.mautic.org/u/dungnt23)\ **Replies:** 3\ **Last updated:** [October 29, 2021, 2:15am UTC](https://forum.mautic.org/t/mautic-always-create-anonymous-contact-when-create-contact-by-api/21351 "2021-10-29T02:15:06Z")
Your software My Mautic version is: 3.3.3 / 4.0.1 My PHP version is: 7.4.24 My Database type and version is: mysql Your problem My problem is: Create contact by api - mautic always create Anonymous contact These er… --- ## [Imap bounce speed problems](https://forum.mautic.org/t/imap-bounce-speed-problems/15460)
**Author:** [@gaspar906](https://forum.mautic.org/u/gaspar906)\ **Replies:** 1\ **Last updated:** [October 28, 2021, 2:36pm UTC](https://forum.mautic.org/t/imap-bounce-speed-problems/15460 "2021-10-28T14:36:28Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.2 Your problem My problem is: I set the IMAP configuration with my bounce email and it works, all right. The problem is that we sent a campaign that obtai… --- ## [Reports section showing time in UTC](https://forum.mautic.org/t/reports-section-showing-time-in-utc/21437)
**Author:** [@rakshithholla](https://forum.mautic.org/u/rakshithholla)\ **Replies:** 0\ **Last updated:** [October 28, 2021, 4:59am UTC](https://forum.mautic.org/t/reports-section-showing-time-in-utc/21437 "2021-10-28T04:59:21Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.31 My Database type and version is: 10.4.21-MariaDB Your problem My problem is: Date time columns in Reports section displays datetime in UTC. I hav… --- ## [Erro 500 Internal Server Erro no GrapesJS](https://forum.mautic.org/t/erro-500-internal-server-erro-no-grapesjs/21436)
**Author:** [@marciojcaixeta](https://forum.mautic.org/u/marciojcaixeta)\ **Replies:** 0\ **Last updated:** [October 27, 2021, 10:09pm UTC](https://forum.mautic.org/t/erro-500-internal-server-erro-no-grapesjs/21436 "2021-10-27T22:09:03Z")
Your software My Mautic version is: 4.0.1 My PHP version is: PHP Version 7.4.24 My Database type and version is: Meu problema é: Todo e-mail que eu tento gravar, editar ou salvar, uma alteração significativa no edit… --- ## [Cron Jobs on Siteground Site tools](https://forum.mautic.org/t/cron-jobs-on-siteground-site-tools/21430)
**Author:** [@dwayne1](https://forum.mautic.org/u/dwayne1)\ **Replies:** 0\ **Last updated:** [October 27, 2021, 3:31pm UTC](https://forum.mautic.org/t/cron-jobs-on-siteground-site-tools/21430 "2021-10-27T15:31:13Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.25 My Database type and version is: MySQL 5.7.32-35 Cron Jobs on Siteground Site Tools My problem is: I want to try out Mautic, have read very good … --- ## [Tracking points for an email : choose "visit page" or "click email"?](https://forum.mautic.org/t/tracking-points-for-an-email-choose-visit-page-or-click-email/21325)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 4\ **Last updated:** [October 27, 2021, 2:52pm UTC](https://forum.mautic.org/t/tracking-points-for-an-email-choose-visit-page-or-click-email/21325 "2021-10-27T14:52:52Z")
I have a question when setting up a campaign : Should I track page visit or email clic ? If I associate point fot both of them, the result of the point report would be the same which is ok for me. But wonder which one… --- ## [GrapesJS editor destroying greater-than sign (\>) selector in MJML email template](https://forum.mautic.org/t/grapesjs-editor-destroying-greater-than-sign-selector-in-mjml-email-template/21172)
**Author:** [@ekke](https://forum.mautic.org/u/ekke)\ **Replies:** 7\ **Last updated:** [October 27, 2021, 11:41am UTC](https://forum.mautic.org/t/grapesjs-editor-destroying-greater-than-sign-selector-in-mjml-email-template/21172 "2021-10-27T11:41:46Z")
Your software My Mautic version is: 4.01 My PHP version is: 7.4.3 My Database type and version is: 8.0.26-0ubuntu0.20.04.3 Your problem My problem is: If have and need statements like this in the MJML: @media only … --- ## [Installing Error- Base table or view not found: 1146 Table 'mautic.plugin\_integration\_settings](https://forum.mautic.org/t/installing-error-base-table-or-view-not-found-1146-table-mautic-plugin-integration-settings/21426)
**Author:** [@vishalyadav22](https://forum.mautic.org/u/vishalyadav22)\ **Replies:** 0\ **Last updated:** [October 27, 2021, 7:48am UTC](https://forum.mautic.org/t/installing-error-base-table-or-view-not-found-1146-table-mautic-plugin-integration-settings/21426 "2021-10-27T07:48:03Z")
Your software My PHP version is : 7.4.23 My MySQL/MariaDB version is (delete as applicable): 10.5.12-MariaDB Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (delete as app… --- ## [Help understanding email stats](https://forum.mautic.org/t/help-understanding-email-stats/21407)
**Author:** [@maddie\_kinghorn](https://forum.mautic.org/u/maddie_kinghorn)\ **Replies:** 4\ **Last updated:** [October 26, 2021, 4:33pm UTC](https://forum.mautic.org/t/help-understanding-email-stats/21407 "2021-10-26T16:33:43Z")
Your software My Mautic version is: 3.0 My PHP version is: 7.3 My Database type and version is: MariaDB - MySQL v5 Your problem I’m new to using Mautic and I have a few questions about the email stats it provides on… --- ## [Contact \> Send Email \> Existing Template - Broken](https://forum.mautic.org/t/contact-send-email-existing-template-broken/21352)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 9\ **Last updated:** [October 26, 2021, 2:56pm UTC](https://forum.mautic.org/t/contact-send-email-existing-template-broken/21352 "2021-10-26T14:56:17Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.23 My Database type and version is: MariaDB v1:10.2.40+maria~bionic Your problem My problem is: Campaign emails stopped going out for some reason. I t… --- ## [Mautic is not able to save mails](https://forum.mautic.org/t/mautic-is-not-able-to-save-mails/21410)
**Author:** [@abhinabadutta](https://forum.mautic.org/u/abhinabadutta)\ **Replies:** 1\ **Last updated:** [October 26, 2021, 10:35am UTC](https://forum.mautic.org/t/mautic-is-not-able-to-save-mails/21410 "2021-10-26T10:35:15Z")
Your software My Mautic version is:4.0.1 My PHP version is:7.4(domain side), 7.3.3 in( serverside) My Database type and version is: MariaDB 10.3 Your problem My problem is: I am new to mautic, tried to setup through… [Previous page](https://forum.mautic.org/c/support/8.md?page=120) [Next page](https://forum.mautic.org/c/support/8.md?page=122)