# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=122 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 123 --- ## [Version 4 Double Opt-in?](https://forum.mautic.org/t/version-4-double-opt-in/21413)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 1\ **Last updated:** [October 26, 2021, 10:32am UTC](https://forum.mautic.org/t/version-4-double-opt-in/21413 "2021-10-26T10:32:11Z")
Hello, This Mautic Blog Article is from 2015 and I want to know if this is the same concept I need to follow to set up double opt-in for the latest Mautic version 4.0.1. https://www.mautic.org/blog/integrator/creating-… --- ## [Creating Custom Unsubscribe Page in 4.0.1 GrapeJS](https://forum.mautic.org/t/creating-custom-unsubscribe-page-in-4-0-1-grapejs/21386)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [October 24, 2021, 2:09pm UTC](https://forum.mautic.org/t/creating-custom-unsubscribe-page-in-4-0-1-grapejs/21386 "2021-10-24T14:09:54Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 Any direction on how to create a custom unsubscribe page using grapeJS. I don’t see any of the old building blocks there --- ## [Advice Needed! How to correctly seperate Contacts / Associates](https://forum.mautic.org/t/advice-needed-how-to-correctly-seperate-contacts-associates/21380)
**Author:** [@andizu](https://forum.mautic.org/u/andizu)\ **Replies:** 2\ **Last updated:** [October 24, 2021, 11:16am UTC](https://forum.mautic.org/t/advice-needed-how-to-correctly-seperate-contacts-associates/21380 "2021-10-24T11:16:51Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.1 My Database type and version is: MySQLi - 5.7.34-cll-lve Your problem My problem is: I have tracking set to add new contacts from a subscribe form … --- ## [Automatically populate SEGMENT with contacts in TAGS - Mautic 4](https://forum.mautic.org/t/automatically-populate-segment-with-contacts-in-tags-mautic-4/21377)
**Author:** [@mauticjoker](https://forum.mautic.org/u/mauticjoker)\ **Replies:** 1\ **Last updated:** [October 23, 2021, 1:37pm UTC](https://forum.mautic.org/t/automatically-populate-segment-with-contacts-in-tags-mautic-4/21377 "2021-10-23T13:37:28Z")
My Mautic version is: 4.0.1 I need to populate a segment with new contacts added to TAGS in mautic 4. I integrated mautic with an affiliate platform that saves new leads emails in mautic 4 Tags. I need to understand h… --- ## [After enabling the new builder, some emails show up, but others don't](https://forum.mautic.org/t/after-enabling-the-new-builder-some-emails-show-up-but-others-dont/20682)
**Author:** [@nunks](https://forum.mautic.org/u/nunks)\ **Replies:** 5\ **Last updated:** [October 22, 2021, 6:52am UTC](https://forum.mautic.org/t/after-enabling-the-new-builder-some-emails-show-up-but-others-dont/20682 "2021-10-22T06:52:46Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.4.11 My Database type and version is: MariaDB 10.4.14 Your problem My problem is: I’m getting mixed results when trying to migrate to GrapesJS just to g… --- ## [CRON jobs \> This caught me up and broke the whole shabang, PHP version](https://forum.mautic.org/t/cron-jobs-this-caught-me-up-and-broke-the-whole-shabang-php-version/21354)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 0\ **Last updated:** [October 21, 2021, 5:38pm UTC](https://forum.mautic.org/t/cron-jobs-this-caught-me-up-and-broke-the-whole-shabang-php-version/21354 "2021-10-21T17:38:57Z")
Just a heads up to others that may get hit by this. I’m a one-man show and run Mautic for my own businesses marketing. I recently updated to v4 and with that came a requirement to update to PHP 7.4. I had changed that … --- ## [Possible Issue with Email Frequency in 4.0.1](https://forum.mautic.org/t/possible-issue-with-email-frequency-in-4-0-1/21309)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 12\ **Last updated:** [October 21, 2021, 2:55pm UTC](https://forum.mautic.org/t/possible-issue-with-email-frequency-in-4-0-1/21309 "2021-10-21T14:55:32Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: maraud Your problem My problem is: I have another open issue on this where emails are being set as queued. When I g… --- ## [Escaping curly brackets in mautic e-mails](https://forum.mautic.org/t/escaping-curly-brackets-in-mautic-e-mails/19277)
**Author:** [@leoschuler](https://forum.mautic.org/u/leoschuler)\ **Replies:** 7\ **Last updated:** [October 21, 2021, 9:53am UTC](https://forum.mautic.org/t/escaping-curly-brackets-in-mautic-e-mails/19277 "2021-10-21T09:53:53Z")
Your software My Mautic version is: v3.2.4 My PHP version is: 7.3.26 My Database type and version is: mysql Your problem My problem is: I want to escape a curly brackets content on the emai to be handled by the SM… --- ## [Hyperlink Image](https://forum.mautic.org/t/hyperlink-image/21332)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 5\ **Last updated:** [October 21, 2021, 9:24am UTC](https://forum.mautic.org/t/hyperlink-image/21332 "2021-10-21T09:24:03Z")
Your software My Mautic version is: 4 Your problem My problem is: Trying to hyperlink an image within the new Mautic 4 Email Builder --- ## [Unable to import/install custom mjml email templates](https://forum.mautic.org/t/unable-to-import-install-custom-mjml-email-templates/21334)
**Author:** [@hannahhayes](https://forum.mautic.org/u/hannahhayes)\ **Replies:** 2\ **Last updated:** [October 20, 2021, 12:41pm UTC](https://forum.mautic.org/t/unable-to-import-install-custom-mjml-email-templates/21334 "2021-10-20T12:41:05Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: I’ve just upgraded to Mautic v4 and have discovered that the custom email template… --- ## [Problems with SMTP Server config](https://forum.mautic.org/t/problems-with-smtp-server-config/21294)
**Author:** [@tegger](https://forum.mautic.org/u/tegger)\ **Replies:** 3\ **Last updated:** [October 20, 2021, 12:22pm UTC](https://forum.mautic.org/t/problems-with-smtp-server-config/21294 "2021-10-20T12:22:21Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 8.0.11 My Database type and version is: mysql 8.0.26 Your problem My problem is: I’m a newcomer. I recieve only garbled mails without content or no mail.… --- ## [The form doesn't redirect after-submit](https://forum.mautic.org/t/the-form-doesnt-redirect-after-submit/21320)
**Author:** [@marinardz21](https://forum.mautic.org/u/marinardz21)\ **Replies:** 2\ **Last updated:** [October 20, 2021, 11:48am UTC](https://forum.mautic.org/t/the-form-doesnt-redirect-after-submit/21320 "2021-10-20T11:48:54Z")
The form doesn’t redirect after-submit, neither display the message. instead It displays the message “The form was sent successfully”. The contacts are created and the actions after submitting are ok. Thanks for the s… --- ## [Element duplicated in a Mautic campaign only when the campaign started](https://forum.mautic.org/t/element-duplicated-in-a-mautic-campaign-only-when-the-campaign-started/21331)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 0\ **Last updated:** [October 20, 2021, 8:55am UTC](https://forum.mautic.org/t/element-duplicated-in-a-mautic-campaign-only-when-the-campaign-started/21331 "2021-10-20T08:55:32Z")
Your software My Mautic version is: mautic-v4.01 My PHP version is: 7.4.19 My Database type and version is: MariaDB : 10.5.12 Number of contact in database : +100K, 15K campaign My problem is : I edited a test cam… --- ## [Mailing to a person previously unsubscribed](https://forum.mautic.org/t/mailing-to-a-person-previously-unsubscribed/21316)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 2\ **Last updated:** [October 19, 2021, 8:55pm UTC](https://forum.mautic.org/t/mailing-to-a-person-previously-unsubscribed/21316 "2021-10-19T20:55:49Z")
Hello again … another issue to test. If a form is set to immediately Send an Email to Contact but at the same time is set to immediately Remove Contact from Do Not Contact, will both actions happen simultaneously? Does … --- ## [Email template not saving and close after edit](https://forum.mautic.org/t/email-template-not-saving-and-close-after-edit/21302)
**Author:** [@jflowdking](https://forum.mautic.org/u/jflowdking)\ **Replies:** 10\ **Last updated:** [October 19, 2021, 10:21am UTC](https://forum.mautic.org/t/email-template-not-saving-and-close-after-edit/21302 "2021-10-19T10:21:03Z")
Your software My Mautic version is: v4.0.1 My PHP version is: 7.4.24 My Database type and version is: 10.3.31-MariaDB-log-cll-lve Your problem My problem is: Have installed Mautic on a subdomain in a shared hosting… --- ## [ERROR 500 bei Formular ohne Rendering-Stil speichern](https://forum.mautic.org/t/error-500-bei-formular-ohne-rendering-stil-speichern/20916)
**Author:** [@ips](https://forum.mautic.org/u/ips)\ **Replies:** 2\ **Last updated:** [October 18, 2021, 11:01am UTC](https://forum.mautic.org/t/error-500-bei-formular-ohne-rendering-stil-speichern/20916 "2021-10-18T11:01:41Z")
Your software Mautic 4.0.0 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7 - SSD Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/install… --- ## [Contact search does not work with more then one alias](https://forum.mautic.org/t/contact-search-does-not-work-with-more-then-one-alias/21201)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 2\ **Last updated:** [October 18, 2021, 7:35am UTC](https://forum.mautic.org/t/contact-search-does-not-work-with-more-then-one-alias/21201 "2021-10-18T07:35:33Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3 My Database type and version is: Maria DB 10.3.30 Your problem My problem is: I was experimenting with contact search on mautic\_contact\_index and it … --- ## [General Question | Subscription via URL](https://forum.mautic.org/t/general-question-subscription-via-url/21276)
**Author:** [@danhouston](https://forum.mautic.org/u/danhouston)\ **Replies:** 1\ **Last updated:** [October 18, 2021, 7:29am UTC](https://forum.mautic.org/t/general-question-subscription-via-url/21276 "2021-10-18T07:29:05Z")
I’m very new to Mautic. Currently, my site runs on Joomla! CMS with Acymailing as newsletters and campaign management. I use Fabrik for building forms and web apps. It integrates very nicely with acymailing, because I c… --- ## [Internal Landing Page breaks when utm terms passed in url](https://forum.mautic.org/t/internal-landing-page-breaks-when-utm-terms-passed-in-url/21303)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [October 17, 2021, 11:22am UTC](https://forum.mautic.org/t/internal-landing-page-breaks-when-utm-terms-passed-in-url/21303 "2021-10-17T11:22:15Z")
Your software My Mautic version is: 3.x My PHP version is: 7.4 My Database type and version is: Your problem My problem is: When directing traffic to a landing page created in mautic from an email with utm terms en… --- ## [Amazon S3 Bucket - image assets for emails](https://forum.mautic.org/t/amazon-s3-bucket-image-assets-for-emails/21305)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [October 17, 2021, 8:10am UTC](https://forum.mautic.org/t/amazon-s3-bucket-image-assets-for-emails/21305 "2021-10-17T08:10:47Z")
I have been looking at this plugin and need some clarification if possible. Is the plugin only for Mautic Assets ? If I would like to use the AWS S3 to host all images being used in emails & landing pages, is this not … --- ## [Mautic 4.1 | Email Builder - Doesn't save edits, tries to but fails!](https://forum.mautic.org/t/mautic-4-1-email-builder-doesnt-save-edits-tries-to-but-fails/21208)
**Author:** [@charlesn](https://forum.mautic.org/u/charlesn)\ **Replies:** 19\ **Last updated:** [October 17, 2021, 6:46am UTC](https://forum.mautic.org/t/mautic-4-1-email-builder-doesnt-save-edits-tries-to-but-fails/21208 "2021-10-17T06:46:21Z")
Your software My Mautic version is: 4.1 My PHP version is: Not sure will update this ticket soonest My Database type and version is: Not sure will update this ticket soonest Your problem My problem is: I have decide… --- ## [Unsubscribe - Transactional vs Marketing?](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 5\ **Last updated:** [October 15, 2021, 1:37pm UTC](https://forum.mautic.org/t/unsubscribe-transactional-vs-marketing/21270 "2021-10-15T13:37:39Z")
Hello again forum people: If I understand correctly, when you set {unsubscribe\_url} in your email linked to a preference center page, you are permitting the contact to: Unsubscribe system-wide from any MARKETING mess… --- ## [Some Clients Receive Disfigured E-Mail](https://forum.mautic.org/t/some-clients-receive-disfigured-e-mail/21280)
**Author:** [@arnold2606](https://forum.mautic.org/u/arnold2606)\ **Replies:** 1\ **Last updated:** [October 14, 2021, 7:25pm UTC](https://forum.mautic.org/t/some-clients-receive-disfigured-e-mail/21280 "2021-10-14T19:25:39Z")
Your software Mautic 4.0.1 My PHP version is : 7.4.24 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.2.40-MariaDB Updating/Installing Errors I am (delete as applicable): Installing / Upd… --- ## [Tracking works on manual sends; but doesn't using cron job sends](https://forum.mautic.org/t/tracking-works-on-manual-sends-but-doesnt-using-cron-job-sends/21242)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 12\ **Last updated:** [October 14, 2021, 7:17am UTC](https://forum.mautic.org/t/tracking-works-on-manual-sends-but-doesnt-using-cron-job-sends/21242 "2021-10-14T07:17:25Z")
My Mautic version is: Latest 4.1 My PHP version is: 7.4.24 My Database type and version is: 5.7.34 My problem is: If I manually send out segment emails, open and link tracking works great. If I used cron jobs to send… --- ## [Make contact to go through a campaign twice (as new).](https://forum.mautic.org/t/make-contact-to-go-through-a-campaign-twice-as-new/6795)
**Author:** [@ahfauth](https://forum.mautic.org/u/ahfauth)\ **Replies:** 2\ **Last updated:** [September 12, 2017, 6:38pm UTC](https://forum.mautic.org/t/make-contact-to-go-through-a-campaign-twice-as-new/6795 "2017-09-12T18:38:42Z")
I have a simple campaign optin form on a landing page. At some point in my workflow the contact may get removed from the campaign. However if the contact wants to optin again (same form) and go through the campaign … --- ## [Cronjob definitions](https://forum.mautic.org/t/cronjob-definitions/21248)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 4\ **Last updated:** [October 13, 2021, 8:51pm UTC](https://forum.mautic.org/t/cronjob-definitions/21248 "2021-10-13T20:51:07Z")
Not apparent from the documentation. What is the difference between? And how to use correctly? mautic:email:process mautic:emails:send mautic:broadcasts:send mautic:messages:send Thank you. --- ## [Bounce management via API?](https://forum.mautic.org/t/bounce-management-via-api/21220)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [October 12, 2021, 10:22pm UTC](https://forum.mautic.org/t/bounce-management-via-api/21220 "2021-10-12T22:22:51Z")
For bounce management, cronjob mautic:email:fetch is only for SMTP monitored folders. How do you process bounces via API third-party services? such as Sendgrid? --- ## [Automatically send email every 10 minutes?](https://forum.mautic.org/t/automatically-send-email-every-10-minutes/21219)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 4\ **Last updated:** [October 12, 2021, 9:51pm UTC](https://forum.mautic.org/t/automatically-send-email-every-10-minutes/21219 "2021-10-12T21:51:54Z")
Hello people: This should be easy, but I can’t get an email to send to myself every ten minutes. Campaign is set as: Sends immediately as expected, but doesn’t repeat. Segment is only myself. But shows error. But n… --- ## [Error when starting the installation of Mautic 4](https://forum.mautic.org/t/error-when-starting-the-installation-of-mautic-4/21245)
**Author:** [@netomenezes](https://forum.mautic.org/u/netomenezes)\ **Replies:** 2\ **Last updated:** [October 12, 2021, 9:33pm UTC](https://forum.mautic.org/t/error-when-starting-the-installation-of-mautic-4/21245 "2021-10-12T21:33:50Z")
Your software My Mautic version is: 4 My PHP version is: 7.4 My Database type and version is: MySQL 5.7 Your problem Hi, could someone help me with the Mautic installation process? I upload the zip file and extract… --- ## [Checkbox group form option don't sync in contact](https://forum.mautic.org/t/checkbox-group-form-option-dont-sync-in-contact/18907)
**Author:** [@pehcastro](https://forum.mautic.org/u/pehcastro)\ **Replies:** 1\ **Last updated:** [October 12, 2021, 6:54pm UTC](https://forum.mautic.org/t/checkbox-group-form-option-dont-sync-in-contact/18907 "2021-10-12T18:54:29Z")
Your software My Mautic version is: v3.3.2 My PHP version is: PHP Version 7.4.16 / nginx + apache My Database type and version is: mariadb / mysqlnd 7.4.16 Your problem Hello everyone, I’m having a problem with fill… [Previous page](https://forum.mautic.org/c/support/8.md?page=121) [Next page](https://forum.mautic.org/c/support/8.md?page=123)