# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=123 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 124 --- ## [Critical Error - Urgent Help Needed Please](https://forum.mautic.org/t/critical-error-urgent-help-needed-please/21237)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [October 12, 2021, 5:04pm UTC](https://forum.mautic.org/t/critical-error-urgent-help-needed-please/21237 "2021-10-12T17:04:12Z")
Hi All. We have just had an instance go down, tried clearing the cache, tried chowning the directory and still getting erorr. When I run cache:clear --env-prod I get the following: PHP Parse error: syntax error, unexp… --- ## [Mautic lands in promotions or spam folders, seems to be impossible to tweak, any idea?](https://forum.mautic.org/t/mautic-lands-in-promotions-or-spam-folders-seems-to-be-impossible-to-tweak-any-idea/16675)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 34\ **Last updated:** [October 12, 2021, 12:17pm UTC](https://forum.mautic.org/t/mautic-lands-in-promotions-or-spam-folders-seems-to-be-impossible-to-tweak-any-idea/16675 "2021-10-12T12:17:52Z")
Your software My Mautic version is:3.1.1 My PHP version is:7.3 Your problem I have been trying to make this work for a week now, but to no avail. Unless the message contains nothing, like: “Hi Mom, how are you” I… --- ## [No way to clear MultiSelect field via API](https://forum.mautic.org/t/no-way-to-clear-multiselect-field-via-api/21234)
**Author:** [@Pegasus](https://forum.mautic.org/u/Pegasus)\ **Replies:** 0\ **Last updated:** [October 12, 2021, 9:14am UTC](https://forum.mautic.org/t/no-way-to-clear-multiselect-field-via-api/21234 "2021-10-12T09:14:42Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.4.9 My Database type and version is: mysqlnd 7.4.9 Your problem Unable to clear MultiSelect field for contact via API. Prerequisites: Custom field w… --- ## [Elastic Unsubscribe callback: not reflected in Email stats](https://forum.mautic.org/t/elastic-unsubscribe-callback-not-reflected-in-email-stats/21233)
**Author:** [@Pegasus](https://forum.mautic.org/u/Pegasus)\ **Replies:** 0\ **Last updated:** [October 12, 2021, 8:13am UTC](https://forum.mautic.org/t/elastic-unsubscribe-callback-not-reflected-in-email-stats/21233 "2021-10-12T08:13:39Z")
Your software My Mautic version is: v3.3.3 My PHP version is: v7.4.9 My Database type and version is: MySQL Your problem My problem is: We use Elasticemail to send Mautic Campaigns related e-mails. Since we allow … --- ## [Restart paused campaign for a few contacts?](https://forum.mautic.org/t/restart-paused-campaign-for-a-few-contacts/21231)
**Author:** [@imihandstand](https://forum.mautic.org/u/imihandstand)\ **Replies:** 0\ **Last updated:** [October 12, 2021, 7:52am UTC](https://forum.mautic.org/t/restart-paused-campaign-for-a-few-contacts/21231 "2021-10-12T07:52:30Z")
Your software My Mautic version is: v3.3.2 Your problem My problem is: 1-2 months ago I made a huge mistake while warming up my new IP (via a campaign, 6k subscribers received an email instead of 200). I immediately … --- ## [Vtiger plugin suddenly stops passing data from Mautic to Vtiger](https://forum.mautic.org/t/vtiger-plugin-suddenly-stops-passing-data-from-mautic-to-vtiger/21228)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 0\ **Last updated:** [October 12, 2021, 3:54am UTC](https://forum.mautic.org/t/vtiger-plugin-suddenly-stops-passing-data-from-mautic-to-vtiger/21228 "2021-10-12T03:54:26Z")
Your software My Mautic version is:v2.14.2 My PHP version is: 7.2.34 My Database type and version is: MySQL 5.7.35-cll-lve Your problem My problem is: Vtiger plugin for Mautic stops passing data to Vtiger CRM leads … --- ## [Cronjob difference between mautic:emails:send & mautic:broadcasts:send](https://forum.mautic.org/t/cronjob-difference-between-mauticsend-mauticsend/21205)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 3\ **Last updated:** [October 11, 2021, 4:53pm UTC](https://forum.mautic.org/t/cronjob-difference-between-mauticsend-mauticsend/21205 "2021-10-11T16:53:48Z")
If I understand correctly: mautic:broadcasts:send prepares the queue spool for sending? mautic:emails:send actually sends out the email? So the cronjob for broadcasts should be MORE frequent than the emails? Any part… --- ## [Issue with broken links in outgoing mail - something related to Outbrain?](https://forum.mautic.org/t/issue-with-broken-links-in-outgoing-mail-something-related-to-outbrain/21185)
**Author:** [@hannahhayes](https://forum.mautic.org/u/hannahhayes)\ **Replies:** 2\ **Last updated:** [October 11, 2021, 9:08am UTC](https://forum.mautic.org/t/issue-with-broken-links-in-outgoing-mail-something-related-to-outbrain/21185 "2021-10-11T09:08:13Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3.1 My Database type and version is: MySQL Your problem My problem is: I’ve been testing the spam score of our outgoing mail and it’s coming back with … --- ## [Additions to segment - date added](https://forum.mautic.org/t/additions-to-segment-date-added/21214)
**Author:** [@peterlz](https://forum.mautic.org/u/peterlz)\ **Replies:** 0\ **Last updated:** [October 11, 2021, 8:40am UTC](https://forum.mautic.org/t/additions-to-segment-date-added/21214 "2021-10-11T08:40:28Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.2.34 My Database type and version is: My problem is: Trying to create a report that shows contacts added to a segment in the last week. I can create th… --- ## [List unsubscribe header has incorrect URL](https://forum.mautic.org/t/list-unsubscribe-header-has-incorrect-url/21212)
**Author:** [@leonsmit](https://forum.mautic.org/u/leonsmit)\ **Replies:** 0\ **Last updated:** [October 11, 2021, 7:48am UTC](https://forum.mautic.org/t/list-unsubscribe-header-has-incorrect-url/21212 "2021-10-11T07:48:48Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.2 My Database type and version is: MySQL Your problem My problem is: The header for the unsubscribe is set incorrectly… Example: List-Unsubscribe: \<\[… --- ## [Issues with configuring email](https://forum.mautic.org/t/issues-with-configuring-email/21149)
**Author:** [@dokuwa](https://forum.mautic.org/u/dokuwa)\ **Replies:** 8\ **Last updated:** [October 10, 2021, 6:40pm UTC](https://forum.mautic.org/t/issues-with-configuring-email/21149 "2021-10-10T18:40:11Z")
I am trying to configure the email in the email setting of configuration panel When it is configuring mautic with the following setting It says "Please wait " --- ## [Broadcast emails were sent instantly ignoring the queue](https://forum.mautic.org/t/broadcast-emails-were-sent-instantly-ignoring-the-queue/21194)
**Author:** [@mindeswx](https://forum.mautic.org/u/mindeswx)\ **Replies:** 3\ **Last updated:** [October 10, 2021, 10:38am UTC](https://forum.mautic.org/t/broadcast-emails-were-sent-instantly-ignoring-the-queue/21194 "2021-10-10T10:38:36Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.4.3 My Database type and version is: MariaDb Your problem My problem is: My mautic is set up to use the queue and not send more than 60 emails per day, H… --- ## [Unable to send queue emails](https://forum.mautic.org/t/unable-to-send-queue-emails/21168)
**Author:** [@mindeswx](https://forum.mautic.org/u/mindeswx)\ **Replies:** 3\ **Last updated:** [October 10, 2021, 10:03am UTC](https://forum.mautic.org/t/unable-to-send-queue-emails/21168 "2021-10-10T10:03:39Z")
Your software v4.0.1 My PHP version is : 7.4.3 My MariaDB is (delete as applicable): Ver 15.1 Distrib 10.3.31-MariaDB Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (del… --- ## [Report on recent Segment additions](https://forum.mautic.org/t/report-on-recent-segment-additions/15706)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 3\ **Last updated:** [October 9, 2021, 8:00am UTC](https://forum.mautic.org/t/report-on-recent-segment-additions/15706 "2021-10-09T08:00:05Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.1.33 Your problem Trying to create a report that shows contacts added to a segment in the last week. I can create the report on Segment Membership no p… --- ## [Website Restore Re-entered Users Into Campaigns](https://forum.mautic.org/t/website-restore-re-entered-users-into-campaigns/21203)
**Author:** [@monkeyjedi](https://forum.mautic.org/u/monkeyjedi)\ **Replies:** 1\ **Last updated:** [October 9, 2021, 6:00am UTC](https://forum.mautic.org/t/website-restore-re-entered-users-into-campaigns/21203 "2021-10-09T06:00:34Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4.11 My Database type and version is: NA Howdy. I restored one of my websites and users were re-entered into all the drip campaigns and the “Confirm Emai… --- ## [SMTP FIELD MISSING IN config/edit -SES Amazon](https://forum.mautic.org/t/smtp-field-missing-in-config-edit-ses-amazon/21200)
**Author:** [@sandromondo](https://forum.mautic.org/u/sandromondo)\ **Replies:** 0\ **Last updated:** [October 8, 2021, 6:42pm UTC](https://forum.mautic.org/t/smtp-field-missing-in-config-edit-ses-amazon/21200 "2021-10-08T18:42:35Z")
Your software My Mautic version is: v4.0.1 My PHP version is: 7.4 My Database type and version is: cpsrvd 11.98.0.9 Database client version: libmysql - 5.6.43 PHP extension: mysqli) PHP version: 7.3.30 Your problem … --- ## [Newbie question re: unsubscribed contact](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 6\ **Last updated:** [October 8, 2021, 5:46pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196 "2021-10-08T17:46:15Z")
If a contact unsubscribes using the general {unsubscribe\_url} link, the do not contact property for that person is system wide. However if at a later date, the contact fills in another mautic form, would they become u… --- ## [Post requests to hubspot return HTTP 400 error](https://forum.mautic.org/t/post-requests-to-hubspot-return-http-400-error/21169)
**Author:** [@radu](https://forum.mautic.org/u/radu)\ **Replies:** 7\ **Last updated:** [October 8, 2021, 5:08pm UTC](https://forum.mautic.org/t/post-requests-to-hubspot-return-http-400-error/21169 "2021-10-08T17:08:27Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.24 My Database type and version is: |Version|5.7.35| |Doctrine driver|pdo\_mysql| |Doctrine database platform (automatically detected)|Doctrine\\DBAL\\P… --- ## [Mautic crashes server whenever cron jobs run](https://forum.mautic.org/t/mautic-crashes-server-whenever-cron-jobs-run/21175)
**Author:** [@ns347](https://forum.mautic.org/u/ns347)\ **Replies:** 2\ **Last updated:** [October 8, 2021, 10:38am UTC](https://forum.mautic.org/t/mautic-crashes-server-whenever-cron-jobs-run/21175 "2021-10-08T10:38:50Z")
Mautic seems to crash my server whenever my cron jobs are activated despite having just a few subscribers in my email list and barely anything else in the database (as I’ve just set everything up and with Amazon SES whic… --- ## [Parallel sending e-mails with Amazon API](https://forum.mautic.org/t/parallel-sending-e-mails-with-amazon-api/20129)
**Author:** [@lucianojmf](https://forum.mautic.org/u/lucianojmf)\ **Replies:** 3\ **Last updated:** [October 8, 2021, 7:53am UTC](https://forum.mautic.org/t/parallel-sending-e-mails-with-amazon-api/20129 "2021-10-08T07:53:34Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.3 My Database type and version is: MySQL 8 My VPS: Linode 1 CPU CORE with 2GB RAM(just php project) and Linode 2 CPU CORE with 8GB RAM (to database MySQL) … --- ## [Integration with Amazon SNS for SMS](https://forum.mautic.org/t/integration-with-amazon-sns-for-sms/21192)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [October 8, 2021, 6:29am UTC](https://forum.mautic.org/t/integration-with-amazon-sns-for-sms/21192 "2021-10-08T06:29:00Z")
Hi Has anyone done an integration with Amazon SNS for sending SMS ? I have searched and cannot find anything there. I am also trying to see if N8 can do this, there is a module/integration for AWS SNS however it seems… --- ## [Unable to access certain parts of Mautic after upgrade to 3.3.4](https://forum.mautic.org/t/unable-to-access-certain-parts-of-mautic-after-upgrade-to-3-3-4/21181)
**Author:** [@hannahhayes](https://forum.mautic.org/u/hannahhayes)\ **Replies:** 3\ **Last updated:** [October 7, 2021, 1:49pm UTC](https://forum.mautic.org/t/unable-to-access-certain-parts-of-mautic-after-upgrade-to-3-3-4/21181 "2021-10-07T13:49:30Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3.31 My Database type and version is: MySQL (sorry not sure of version) Your problem My problem is: I am unable to access certain pages (e.g. emails, co… --- ## [Mautic to VTiger still the same error with lastname](https://forum.mautic.org/t/mautic-to-vtiger-still-the-same-error-with-lastname/21167)
**Author:** [@gregy1](https://forum.mautic.org/u/gregy1)\ **Replies:** 1\ **Last updated:** [October 6, 2021, 2:52pm UTC](https://forum.mautic.org/t/mautic-to-vtiger-still-the-same-error-with-lastname/21167 "2021-10-06T14:52:35Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.4.21 My Database type and version is: MySQOL Your problem Hello there! My problem is: I’ve activated the the VTiger plugin to push contacts to integr… --- ## [I don't see custom theme in landing page editor](https://forum.mautic.org/t/i-dont-see-custom-theme-in-landing-page-editor/19889)
**Author:** [@alfredoct96](https://forum.mautic.org/u/alfredoct96)\ **Replies:** 1\ **Last updated:** [October 6, 2021, 12:33pm UTC](https://forum.mautic.org/t/i-dont-see-custom-theme-in-landing-page-editor/19889 "2021-10-06T12:33:30Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.2 My Database type and version is: Mysql Your problem My problem is: I’ve uploaded a custom landing page theme, i see it in the “Themes” section, but… --- ## [AWS SES Smtp - Campaign email sending not working](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063)
**Author:** [@ilseb](https://forum.mautic.org/u/ilseb)\ **Replies:** 11\ **Last updated:** [October 6, 2021, 7:29am UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063 "2021-10-06T07:29:06Z")
Your software My Mautic version is: v3.3.4 My PHP version is: 7.3.27 My Database type and version is: MySql not sure about the version Your problem My problem is: I cannot get AWS SES SMTP campaign email to work. t… --- ## [Error 500 when i want to view any of my contacts](https://forum.mautic.org/t/error-500-when-i-want-to-view-any-of-my-contacts/21043)
**Author:** [@sia.cfbtel](https://forum.mautic.org/u/sia.cfbtel)\ **Replies:** 3\ **Last updated:** [October 6, 2021, 6:42am UTC](https://forum.mautic.org/t/error-500-when-i-want-to-view-any-of-my-contacts/21043 "2021-10-06T06:42:03Z")
Your software My Mautic version is:4 My PHP version is: PHP Version 8.0.10 My Database type and version is:10.3.31-MariaDB-cll-lve Your problem My problem is: when i want to view any of my contacts i receive " 500 I… --- ## [HELP ME \> ERR\_MAUTIC\_2\_MIGRATIONS\_FAILED 2.16.0 \> 3.2.4](https://forum.mautic.org/t/help-me-err-mautic-2-migrations-failed-2-16-0-3-2-4/20767)
**Author:** [@carlos1](https://forum.mautic.org/u/carlos1)\ **Replies:** 3\ **Last updated:** [October 5, 2021, 11:36pm UTC](https://forum.mautic.org/t/help-me-err-mautic-2-migrations-failed-2-16-0-3-2-4/20767 "2021-10-05T23:36:55Z")
Running pre-upgrade checks… One or more errors occurred in the pre-upgrade checks: You already seem to be running Mautic 3.0.0 or newer, so this upgrade script is not relevant to you anymore. Aborting. One or more wa… --- ## [Contact field "State" import and usage issues](https://forum.mautic.org/t/contact-field-state-import-and-usage-issues/21143)
**Author:** [@131events](https://forum.mautic.org/u/131events)\ **Replies:** 2\ **Last updated:** [October 5, 2021, 4:41pm UTC](https://forum.mautic.org/t/contact-field-state-import-and-usage-issues/21143 "2021-10-05T16:41:50Z")
My Mautic version is: 4 My PHP version is: 7.4 My Database type and version is: MySQL 8 What’s the correct way to import contact data for addresses in the US? We have 70k contacts that we’ve been importing over the p… --- ## [Firebase Plugin Error](https://forum.mautic.org/t/firebase-plugin-error/20000)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [October 5, 2021, 8:56am UTC](https://forum.mautic.org/t/firebase-plugin-error/20000 "2021-10-05T08:56:32Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: mariadb Your problem My problem is: After installing the firebase plugin (small explanation on plugin in previous ge… --- ## [Database error during update from 3.3.3 to 4.0.1](https://forum.mautic.org/t/database-error-during-update-from-3-3-3-to-4-0-1/21140)
**Author:** [@j007w](https://forum.mautic.org/u/j007w)\ **Replies:** 1\ **Last updated:** [October 5, 2021, 2:02am UTC](https://forum.mautic.org/t/database-error-during-update-from-3-3-3-to-4-0-1/21140 "2021-10-05T02:02:23Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.4.21 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : C… [Previous page](https://forum.mautic.org/c/support/8.md?page=122) [Next page](https://forum.mautic.org/c/support/8.md?page=124)