# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=124 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 125 --- ## [Landing Page - Javascript - URL Params](https://forum.mautic.org/t/landing-page-javascript-url-params/21142)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 0\ **Last updated:** [October 5, 2021, 1:44am UTC](https://forum.mautic.org/t/landing-page-javascript-url-params/21142 "2021-10-05T01:44:11Z")
Latest Mautic 4 Trying to understand what the process is to get parameters to populate a form Trying to build a unsubscribe landing page, where the form will populate a hidden text along with the standard name, phone a… --- ## [Migrate to another server](https://forum.mautic.org/t/migrate-to-another-server/21044)
**Author:** [@succes33](https://forum.mautic.org/u/succes33)\ **Replies:** 7\ **Last updated:** [October 4, 2021, 11:45pm UTC](https://forum.mautic.org/t/migrate-to-another-server/21044 "2021-10-04T23:45:08Z")
Your software My PHP version is : 7.4 \*My MySQL: 8.0.26 Updating/Installing Errors \*I am Installing Upgrading/installing via : Web display\_errors = Off max\_execution\_time = 120 max\_input\_time = 300 max\_input\_var… --- ## [SMTP sending only 20/minutes on two clean Mautic installations](https://forum.mautic.org/t/smtp-sending-only-20-minutes-on-two-clean-mautic-installations/21122)
**Author:** [@lior](https://forum.mautic.org/u/lior)\ **Replies:** 10\ **Last updated:** [October 4, 2021, 9:13pm UTC](https://forum.mautic.org/t/smtp-sending-only-20-minutes-on-two-clean-mautic-installations/21122 "2021-10-04T21:13:10Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.4.23 My Database type and version is:MySQL 5.7 Your problem My problem is: Two mautic installation set with SMTP and to send 80/minutes (first tried 300… --- ## [Adding Report Graph to Dashboard](https://forum.mautic.org/t/adding-report-graph-to-dashboard/14955)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [October 4, 2021, 6:29pm UTC](https://forum.mautic.org/t/adding-report-graph-to-dashboard/14955 "2021-10-04T18:29:10Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Your problem My problem is: When I try and add a report graph to the dashboard I get the Oh Snap! message However I can confirm that the report gr… --- ## [GrapesJS email builder \> dedicated topic for reporting issues? I've got a bunch](https://forum.mautic.org/t/grapesjs-email-builder-dedicated-topic-for-reporting-issues-ive-got-a-bunch/21124)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 2\ **Last updated:** [October 4, 2021, 2:28pm UTC](https://forum.mautic.org/t/grapesjs-email-builder-dedicated-topic-for-reporting-issues-ive-got-a-bunch/21124 "2021-10-04T14:28:21Z")
Is there a dedicated forum for reporting issues with the GrapesJS builder? After upgrading to v4 all my existing emails were blown up and I would get 500 errors when they tried to send. Opening the email in the editor s… --- ## [Mautic Form Preview / Form Submission - 500 Error](https://forum.mautic.org/t/mautic-form-preview-form-submission-500-error/20623)
**Author:** [@segrand](https://forum.mautic.org/u/segrand)\ **Replies:** 2\ **Last updated:** [October 4, 2021, 2:09pm UTC](https://forum.mautic.org/t/mautic-form-preview-form-submission-500-error/20623 "2021-10-04T14:09:55Z")
Your software My Mautic version is: 3 My PHP version is: 7.4 My Database type and version is: Mariadb Your problem My problem is: While submitting the form, it gives 500 error. Same error when I try to preview the … --- ## [Weird "mautic.core..." elements in menus](https://forum.mautic.org/t/weird-mautic-core-elements-in-menus/21126)
**Author:** [@romancretnik](https://forum.mautic.org/u/romancretnik)\ **Replies:** 0\ **Last updated:** [October 4, 2021, 6:39am UTC](https://forum.mautic.org/t/weird-mautic-core-elements-in-menus/21126 "2021-10-04T06:39:15Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.23 My Database type and version is: 5.7.35-cll-lve Your problem My problem is: Instead of seeing regular expressions on buttons I see some unusual e… --- ## [Rest api expr w/ andX syntax](https://forum.mautic.org/t/rest-api-expr-w-andx-syntax/21125)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 0\ **Last updated:** [October 4, 2021, 1:54am UTC](https://forum.mautic.org/t/rest-api-expr-w-andx-syntax/21125 "2021-10-04T01:54:49Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: tidb Your problem shows the expr syntax I want to e.g. do a query from leads/contacts (via rest) where e.g. email is… --- ## [Confirmation Email on Webform Registration](https://forum.mautic.org/t/confirmation-email-on-webform-registration/20976)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 16\ **Last updated:** [September 30, 2021, 6:30pm UTC](https://forum.mautic.org/t/confirmation-email-on-webform-registration/20976 "2021-09-30T18:30:38Z")
Hello Forum people: Quick question. When setting up a registration confirmation email on a webform that is part of the campaign, presumably the “immediately send” option will send every time the cronjob is triggered? I… --- ## [CORS issue on form submit?](https://forum.mautic.org/t/cors-issue-on-form-submit/21066)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 3\ **Last updated:** [September 30, 2021, 6:12am UTC](https://forum.mautic.org/t/cors-issue-on-form-submit/21066 "2021-09-30T06:12:58Z")
Sorry if this is a rehashed issue. I searched around and couldn’t find anything that struck a chord with my situation. Your software My Mautic version is: 4.0 My PHP version is:7.4 My Database type and version is: Y… --- ## [Mautic Fresh Installation Failed after Step 1 (IIS Server)](https://forum.mautic.org/t/mautic-fresh-installation-failed-after-step-1-iis-server/21074)
**Author:** [@kennexionz](https://forum.mautic.org/u/kennexionz)\ **Replies:** 0\ **Last updated:** [September 30, 2021, 2:50am UTC](https://forum.mautic.org/t/mautic-fresh-installation-failed-after-step-1-iis-server/21074 "2021-09-30T02:50:14Z")
Your software Webserver : Windows IIS server My PHP version is : 7.4.12 My MySQL/MariaDB version is (delete as applicable): MariaDB version 10.3.7 Updating/Installing Errors I am (delete as applicable): Performing a… --- ## [Creating multi-touch campaign with visits page + segment change](https://forum.mautic.org/t/creating-multi-touch-campaign-with-visits-page-segment-change/21070)
**Author:** [@nomadik-1](https://forum.mautic.org/u/nomadik-1)\ **Replies:** 0\ **Last updated:** [September 29, 2021, 10:14pm UTC](https://forum.mautic.org/t/creating-multi-touch-campaign-with-visits-page-segment-change/21070 "2021-09-29T22:14:12Z")
I have been testing the campaign to prove out the first touch of a multi-touch campaign to move customers from Suspects to Prospect “status”. In specific, I am seeking input on the last third of the Campaign Builder sch… --- ## [Campaigns not Sending Emails](https://forum.mautic.org/t/campaigns-not-sending-emails/10638)
**Author:** [@kieranrowlinson](https://forum.mautic.org/u/kieranrowlinson)\ **Replies:** 8\ **Last updated:** [September 29, 2021, 6:19pm UTC](https://forum.mautic.org/t/campaigns-not-sending-emails/10638 "2021-09-29T18:19:08Z")
Hello, I have been trying to configure mautic for simple marketing automation. I have amazon SES configured and emails send fine using Segment emails however Campaign emails do not seem to send and actions are stuck at… --- ## [Connect 2 decisions to one action](https://forum.mautic.org/t/connect-2-decisions-to-one-action/3178)
**Author:** [@Luisfm](https://forum.mautic.org/u/Luisfm)\ **Replies:** 14\ **Last updated:** [September 29, 2021, 4:47pm UTC](https://forum.mautic.org/t/connect-2-decisions-to-one-action/3178 "2021-09-29T16:47:17Z")
Hi guys! I’m having some trouble with the campaign workflow… my goal is to send 1 email to a contact and if he open the email I send to Him the email number 2. But if he doesnt open the email number 1 he doesn’t rece… --- ## [Campaign Decision Joins](https://forum.mautic.org/t/campaign-decision-joins/3526)
**Author:** [@CraigM](https://forum.mautic.org/u/CraigM)\ **Replies:** 4\ **Last updated:** [September 29, 2021, 4:05pm UTC](https://forum.mautic.org/t/campaign-decision-joins/3526 "2021-09-29T16:05:32Z")
Is it possible to join two or more Green and/or Red Campaign lines? I am having to duplicate actions such as “Change Campaigns” over and over as the decisions branch the Campaign. In particular “Open Email” Yes… --- ## [Moving mautic folder](https://forum.mautic.org/t/moving-mautic-folder/21056)
**Author:** [@DLSobol](https://forum.mautic.org/u/DLSobol)\ **Replies:** 1\ **Last updated:** [September 28, 2021, 9:44pm UTC](https://forum.mautic.org/t/moving-mautic-folder/21056 "2021-09-28T21:44:14Z")
My Mautic version is: 4.0.0 My PHP version is: 7.4 I moved mautic folder to another place and mautic stopped to work After installation it was at folder /var/www/html and was avaible on: https://mydomain.loc When … --- ## [CORS error will trying to login using social login](https://forum.mautic.org/t/cors-error-will-trying-to-login-using-social-login/21050)
**Author:** [@mostafarawash](https://forum.mautic.org/u/mostafarawash)\ **Replies:** 0\ **Last updated:** [September 28, 2021, 12:39am UTC](https://forum.mautic.org/t/cors-error-will-trying-to-login-using-social-login/21050 "2021-09-28T00:39:05Z")
Your problem My problem is: I faced this error will login using social logins option Blocked a frame with origin “mautic.Domain.com” from accessing a cross-origin frame." These errors are showing in the log: Steps… --- ## [Need help with bounce staus of email](https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053)
**Author:** [@ashishbh](https://forum.mautic.org/u/ashishbh)\ **Replies:** 4\ **Last updated:** [September 28, 2021, 4:10pm UTC](https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053 "2021-09-28T16:10:29Z")
Hello, Well I have connected Mautic with elastic email API now its also marking my good emails as bounced. check the screenshot emails are marked with a red sign when I clicked on the email I saw this: I figured… --- ## [Delete Cache And Site is offline](https://forum.mautic.org/t/delete-cache-and-site-is-offline/20999)
**Author:** [@jin](https://forum.mautic.org/u/jin)\ **Replies:** 11\ **Last updated:** [September 27, 2021, 11:04pm UTC](https://forum.mautic.org/t/delete-cache-and-site-is-offline/20999 "2021-09-27T23:04:12Z")
Your software My Mautic version is:4 My PHP version is:8.1 My Database type and version is: Ubuntu 20.4 Your problem My problem is: Delete Cache And Site is offline. These errors are showing in the log: The site is… --- ## [Form is not working for us](https://forum.mautic.org/t/form-is-not-working-for-us/20857)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 13\ **Last updated:** [September 27, 2021, 8:29pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857 "2021-09-27T20:29:26Z")
Your software Mautic 4 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version: 8.0 These errors are showing in the Mautic log : none found Your problem My problem is : Java… --- ## [PHP version targeted by Mautic](https://forum.mautic.org/t/php-version-targeted-by-mautic/21033)
**Author:** [@ascar](https://forum.mautic.org/u/ascar)\ **Replies:** 3\ **Last updated:** [September 27, 2021, 1:52pm UTC](https://forum.mautic.org/t/php-version-targeted-by-mautic/21033 "2021-09-27T13:52:11Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.4.18 My Database type and version is: MYSQL 5.7 Your problem Hello, I recently upgraded to 3.3.4 as it was important to me to gain support for PHP highe… --- ## [Migration database schema: explode() error occurred](https://forum.mautic.org/t/migration-database-schema-explode-error-occurred/15794)
**Author:** [@anki630](https://forum.mautic.org/u/anki630)\ **Replies:** 1\ **Last updated:** [September 27, 2021, 1:51pm UTC](https://forum.mautic.org/t/migration-database-schema-explode-error-occurred/15794 "2021-09-27T13:51:26Z")
Your software My Mautic version is:v3.1.0 My PHP version is: 7.3.21 Your problem My problem is: After upgrading from v.3.0.2(new installed) to v.3.1.0, I can’t migrate the database schema. These errors are showing … --- ## [Contact email reply not showing under contact history](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 7\ **Last updated:** [September 27, 2021, 1:40pm UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937 "2021-09-27T13:40:12Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.27 My Database type and version is: mysql Ver 15.1 Distrib 10.2.36-MariaDB Your problem After sending email to a contact from Mautic and replying to t… --- ## [Campaign not sending email and cannot change contact's segment](https://forum.mautic.org/t/campaign-not-sending-email-and-cannot-change-contacts-segment/21014)
**Author:** [@scribeage](https://forum.mautic.org/u/scribeage)\ **Replies:** 2\ **Last updated:** [September 27, 2021, 1:39pm UTC](https://forum.mautic.org/t/campaign-not-sending-email-and-cannot-change-contacts-segment/21014 "2021-09-27T13:39:25Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3.30 My Database type and version is: 5.7.35 Your problem My problem is: Campaign does not send emails out. Email remains pending. Test email works perf… --- ## [Install Mautic 4 from scratch, on Ubuntu 18.04 or Ubuntu 20.04 server failed](https://forum.mautic.org/t/install-mautic-4-from-scratch-on-ubuntu-18-04-or-ubuntu-20-04-server-failed/21035)
**Author:** [@masterale](https://forum.mautic.org/u/masterale)\ **Replies:** 1\ **Last updated:** [September 27, 2021, 1:37pm UTC](https://forum.mautic.org/t/install-mautic-4-from-scratch-on-ubuntu-18-04-or-ubuntu-20-04-server-failed/21035 "2021-09-27T13:37:30Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… --- ## [Save queries to log](https://forum.mautic.org/t/save-queries-to-log/21030)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 0\ **Last updated:** [September 26, 2021, 9:05pm UTC](https://forum.mautic.org/t/save-queries-to-log/21030 "2021-09-26T21:05:27Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3 My Database type and version is: Maria DB Your problem My problem is: I wonder is it possible to temporarily save all the queries to log file. I woul… --- ## [Don't create anonymous contacts on Mautic system pages](https://forum.mautic.org/t/dont-create-anonymous-contacts-on-mautic-system-pages/18959)
**Author:** [@zoefff](https://forum.mautic.org/u/zoefff)\ **Replies:** 13\ **Last updated:** [September 26, 2021, 7:37pm UTC](https://forum.mautic.org/t/dont-create-anonymous-contacts-on-mautic-system-pages/18959 "2021-09-26T19:37:53Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.3 Your problem Right after installing Mautic, anonymous contacts started to appear. I’m new to Mautic so it took me some time to understand why this ha… --- ## [mautic.NOTICE: PHP Notice - Trying to access array offset on value of type bool](https://forum.mautic.org/t/mautic-notice-php-notice-trying-to-access-array-offset-on-value-of-type-bool/21028)
**Author:** [@mat](https://forum.mautic.org/u/mat)\ **Replies:** 0\ **Last updated:** [September 26, 2021, 7:00pm UTC](https://forum.mautic.org/t/mautic-notice-php-notice-trying-to-access-array-offset-on-value-of-type-bool/21028 "2021-09-26T19:00:53Z")
Hi to all! I’m new to Mautic and got trouble in the setup. I hope somebody can help me with this issue. Thank you so much in advance! My Mautic version is: 3.3.4 My PHP version is: 7.4.23 My Database type and version … --- ## [High CPU usage on Mysql on Segments - how to do a negative -i flag](https://forum.mautic.org/t/high-cpu-usage-on-mysql-on-segments-how-to-do-a-negative-i-flag/20962)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [September 26, 2021, 10:00am UTC](https://forum.mautic.org/t/high-cpu-usage-on-mysql-on-segments-how-to-do-a-negative-i-flag/20962 "2021-09-26T10:00:23Z")
We are seeing a terribly high CPU usage on some of our really big servers, and the main issue IMO is very big segments, we do however have dynamic segments that need to be run more often. I have written in the past abou… --- ## [Contact Existing Fields](https://forum.mautic.org/t/contact-existing-fields/21008)
**Author:** [@robinadmin](https://forum.mautic.org/u/robinadmin)\ **Replies:** 1\ **Last updated:** [September 25, 2021, 2:30am UTC](https://forum.mautic.org/t/contact-existing-fields/21008 "2021-09-25T02:30:04Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.0.33 My Database type and version is: Your problem Where do I find the field names for Contact Existing Fields? What is the name of the field to the r… [Previous page](https://forum.mautic.org/c/support/8.md?page=123) [Next page](https://forum.mautic.org/c/support/8.md?page=125)