# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=125 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 126 --- ## [Search out the contact ID from a contact Search](https://forum.mautic.org/t/search-out-the-contact-id-from-a-contact-search/20957)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 3\ **Last updated:** [September 24, 2021, 8:53am UTC](https://forum.mautic.org/t/search-out-the-contact-id-from-a-contact-search/20957 "2021-09-24T08:53:44Z")
Your software My Mautic version is:3.0 My PHP version is:7.3 My Database type and version is:mysql Your problem My problem is:I need a special search when using API to bring in contacts. Item 1: {"total":1,"contact… --- ## [Webhook configuration Mautic and ElasticEmail](https://forum.mautic.org/t/webhook-configuration-mautic-and-elasticemail/20975)
**Author:** [@ashishbh](https://forum.mautic.org/u/ashishbh)\ **Replies:** 5\ **Last updated:** [September 24, 2021, 7:41am UTC](https://forum.mautic.org/t/webhook-configuration-mautic-and-elasticemail/20975 "2021-09-24T07:41:29Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3 My Database type and version is: mariadb 5.5 Your problem My problem is: I am trying to configure webhook between mautic and Elastic email but its … --- ## [Where is composer.json?](https://forum.mautic.org/t/where-is-composer-json/20929)
**Author:** [@mpaulse](https://forum.mautic.org/u/mpaulse)\ **Replies:** 4\ **Last updated:** [September 23, 2021, 4:25pm UTC](https://forum.mautic.org/t/where-is-composer-json/20929 "2021-09-23T16:25:43Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.23 My Database type and version is: 10.3.31-MariaDB-0ubuntu0.20.04.1 - Ubuntu 20.04 These errors are showing in the log: PHP Fatal error: Composer de… --- ## [Postmar integration problem](https://forum.mautic.org/t/postmar-integration-problem/20983)
**Author:** [@vivousa](https://forum.mautic.org/u/vivousa)\ **Replies:** 0\ **Last updated:** [September 23, 2021, 4:22pm UTC](https://forum.mautic.org/t/postmar-integration-problem/20983 "2021-09-23T16:22:15Z")
Your software My Mautic version is: My PHP version is: PHP Version 7.0.33 My Database type and version is: Your problem My problem is: I am trying to connect postmar , I am using a API key in username and log in as… --- ## [New mautic install and preexisting contact list](https://forum.mautic.org/t/new-mautic-install-and-preexisting-contact-list/20965)
**Author:** [@IvanG](https://forum.mautic.org/u/IvanG)\ **Replies:** 3\ **Last updated:** [September 23, 2021, 8:42am UTC](https://forum.mautic.org/t/new-mautic-install-and-preexisting-contact-list/20965 "2021-09-23T08:42:57Z")
Mautic version is: v3.2.5 My PHP version is: 7.3.26 My Database type and version is: percona server 5.7.32 I am pretty new to marketing (20years sysadmin and dev) but at this momment very interested to switch into mar… --- ## [Get contact by other field than ID via API](https://forum.mautic.org/t/get-contact-by-other-field-than-id-via-api/20964)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 3\ **Last updated:** [September 23, 2021, 1:03am UTC](https://forum.mautic.org/t/get-contact-by-other-field-than-id-via-api/20964 "2021-09-23T01:03:54Z")
Is it possible to get a contact via the API with another field than the ID? For example an email address or a custom field like ‘accesscode’? $contact = $contactApi-\>get($id); I only see ID as a option in documentation … --- ## [Basic Question About CRON jobs](https://forum.mautic.org/t/basic-question-about-cron-jobs/20933)
**Author:** [@zacktkp](https://forum.mautic.org/u/zacktkp)\ **Replies:** 15\ **Last updated:** [September 22, 2021, 6:36am UTC](https://forum.mautic.org/t/basic-question-about-cron-jobs/20933 "2021-09-22T06:36:02Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: Hi Guys… newbie in this arena. I used A2 hosting and installed Mautic with Softaculous. … --- ## [Has anybody ever made "Contact Replies" work while using Amazon SES?](https://forum.mautic.org/t/has-anybody-ever-made-contact-replies-work-while-using-amazon-ses/20950)
**Author:** [@mrbock](https://forum.mautic.org/u/mrbock)\ **Replies:** 0\ **Last updated:** [September 21, 2021, 11:13am UTC](https://forum.mautic.org/t/has-anybody-ever-made-contact-replies-work-while-using-amazon-ses/20950 "2021-09-21T11:13:39Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.23 My Database type and version is: 10.3.31-MariaDB Your problem My problem is: I wonder whether anybody has made “Contact Replies” work while using A… --- ## [Mautic 4 - Email search in Campaign Builder fails due to "Case Sensitivity"](https://forum.mautic.org/t/mautic-4-email-search-in-campaign-builder-fails-due-to-case-sensitivity/20944)
**Author:** [@mrbock](https://forum.mautic.org/u/mrbock)\ **Replies:** 0\ **Last updated:** [September 21, 2021, 7:24am UTC](https://forum.mautic.org/t/mautic-4-email-search-in-campaign-builder-fails-due-to-case-sensitivity/20944 "2021-09-21T07:24:17Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.23 My Database type and version is: 10.3.31-MariaDB Your problem My problem is: Email search in Campaign Builder doesn’t function properly due to ‘cas… --- ## [Problem with mautic API, can not save API setting](https://forum.mautic.org/t/problem-with-mautic-api-can-not-save-api-setting/20939)
**Author:** [@led.dhany](https://forum.mautic.org/u/led.dhany)\ **Replies:** 1\ **Last updated:** [September 20, 2021, 3:10pm UTC](https://forum.mautic.org/t/problem-with-mautic-api-can-not-save-api-setting/20939 "2021-09-20T15:10:16Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.22 My Database type and version is: 10.3.30-MariaDB-cll-lve Your problem My problem is: I uninstall my mautic and install new mautic. But now i can … --- ## [Bounces and complaints ignored](https://forum.mautic.org/t/bounces-and-complaints-ignored/20915)
**Author:** [@b-w](https://forum.mautic.org/u/b-w)\ **Replies:** 3\ **Last updated:** [September 20, 2021, 2:10pm UTC](https://forum.mautic.org/t/bounces-and-complaints-ignored/20915 "2021-09-20T14:10:51Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.23 My Database type and version is: MariaDB 10.5.11 Your problem My problem is: Mautic does not handle our bounces correctly. And most importantly, i… --- ## [Cookies für Focus Items](https://forum.mautic.org/t/cookies-fur-focus-items/20927)
**Author:** [@csaeum](https://forum.mautic.org/u/csaeum)\ **Replies:** 1\ **Last updated:** [September 20, 2021, 6:30am UTC](https://forum.mautic.org/t/cookies-fur-focus-items/20927 "2021-09-20T06:30:00Z")
Hallo ich habe mal eine Frage bezüglich den Cookie uns Focus Items Ich möchte den User nicht jedesmal nerven wenn er die Seite besucht. Bis jetzt kann man ja nur einstellen das das Focus Item 1 mal am Tag kommt. Wenn d… --- ## [PHP Parse error: syntax error, unexpected ‘RouterInterface’ (T\_STRING)](https://forum.mautic.org/t/php-parse-error-syntax-error-unexpected-routerinterface-t-string/20920)
**Author:** [@mpaulse](https://forum.mautic.org/u/mpaulse)\ **Replies:** 1\ **Last updated:** [September 19, 2021, 11:02pm UTC](https://forum.mautic.org/t/php-parse-error-syntax-error-unexpected-routerinterface-t-string/20920 "2021-09-19T23:02:12Z")
This WAS my setup My Mautic version is: 4.0.0 My PHP version is: 7.4.23 My Database type and version is: 10.3.31-MariaDB-0ubuntu0.20.04.1 But to find why my system stopped sending emails once I upgraded and switched … --- ## [Getting started with Mautic API](https://forum.mautic.org/t/getting-started-with-mautic-api/20669)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 14\ **Last updated:** [September 19, 2021, 8:23pm UTC](https://forum.mautic.org/t/getting-started-with-mautic-api/20669 "2021-09-19T20:23:32Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: Not really a problem, just need some direction… I think I need the Mautic API to h… --- ## [Traefik as reverse proxy for Mautic](https://forum.mautic.org/t/traefik-as-reverse-proxy-for-mautic/20887)
**Author:** [@jenslaufer](https://forum.mautic.org/u/jenslaufer)\ **Replies:** 1\ **Last updated:** [September 18, 2021, 9:36pm UTC](https://forum.mautic.org/t/traefik-as-reverse-proxy-for-mautic/20887 "2021-09-18T21:36:40Z")
Ubuntu 20.04 My PHP version that is linked to docker image mautic/mautic:v4 : My MySQL/MariaDB version is powertic/percona-docker I try to install mautic behind a reverse Traefik proxy with docker-compose. The configu… --- ## [Customize Quick Add Contacts](https://forum.mautic.org/t/customize-quick-add-contacts/20870)
**Author:** [@marcalle](https://forum.mautic.org/u/marcalle)\ **Replies:** 3\ **Last updated:** [September 18, 2021, 1:19pm UTC](https://forum.mautic.org/t/customize-quick-add-contacts/20870 "2021-09-18T13:19:30Z")
I’ve been trying to figure out how to customize the Company field in the Quick Add feature of Mautic. I really need it to display the City and State - all of our companies are in the US, so I don’t care as much about th… --- ## [Not able to access particular contact](https://forum.mautic.org/t/not-able-to-access-particular-contact/20836)
**Author:** [@IndianHypnosis](https://forum.mautic.org/u/IndianHypnosis)\ **Replies:** 1\ **Last updated:** [September 18, 2021, 1:05pm UTC](https://forum.mautic.org/t/not-able-to-access-particular-contact/20836 "2021-09-18T13:05:58Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.23 My Database type and version is: 10.3.31-MariaDB-0ubuntu0.20.04.1 My problem I have set up a campaign based on form triggers for email verification… --- ## [Landing page keeps showing "1" at the top](https://forum.mautic.org/t/landing-page-keeps-showing-1-at-the-top/20909)
**Author:** [@danielolawuyi](https://forum.mautic.org/u/danielolawuyi)\ **Replies:** 1\ **Last updated:** [September 17, 2021, 9:38am UTC](https://forum.mautic.org/t/landing-page-keeps-showing-1-at-the-top/20909 "2021-09-17T09:38:23Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7 My Database type and version is: MYSQL Your problem My problem is: There is a “1” always showing up at the top of all my landing page How do I fix this… --- ## [Mautic and SELinux](https://forum.mautic.org/t/mautic-and-selinux/20908)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 0\ **Last updated:** [September 17, 2021, 2:05am UTC](https://forum.mautic.org/t/mautic-and-selinux/20908 "2021-09-17T02:05:52Z")
AlmaLinux 8.4 PHP 7.4 mautic 4.0.0. Is there a way to get mautic running with SELinux set to enforce? Looks like it’s not possible to install mautic with SELinux turned on. --- ## [Segmentlist preference page + builder -\> js error?](https://forum.mautic.org/t/segmentlist-preference-page-builder-js-error/20907)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 1\ **Last updated:** [September 16, 2021, 9:02pm UTC](https://forum.mautic.org/t/segmentlist-preference-page-builder-js-error/20907 "2021-09-16T21:02:44Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: tidb Your problem I was trying to use categorylist in the preferences. This works in the sense the preference page rend… --- ## [For blind screen reader users, all combo boxes in the mautic admin are inaccessible](https://forum.mautic.org/t/for-blind-screen-reader-users-all-combo-boxes-in-the-mautic-admin-are-inaccessible/20892)
**Author:** [@lilmike](https://forum.mautic.org/u/lilmike)\ **Replies:** 2\ **Last updated:** [September 16, 2021, 10:44am UTC](https://forum.mautic.org/t/for-blind-screen-reader-users-all-combo-boxes-in-the-mautic-admin-are-inaccessible/20892 "2021-09-16T10:44:26Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.21 My Database type and version is: mysql (percona server) 8.0.23\_14 Your problem My problem is: So I am blind, and use a screen reader to access my … --- ## [Exception thrown by social:monitoring command](https://forum.mautic.org/t/exception-thrown-by-social-monitoring-command/20896)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 0\ **Last updated:** [September 15, 2021, 7:41pm UTC](https://forum.mautic.org/t/exception-thrown-by-social-monitoring-command/20896 "2021-09-15T19:41:50Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.23 My Database type and version is: mysql Ver 15.1 Distrib 10.2.40-MariaDB, for Linux (x86\_64) Your problem My problem is: exception when running soc… --- ## [Segment regex with flags?](https://forum.mautic.org/t/segment-regex-with-flags/20888)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 0\ **Last updated:** [September 15, 2021, 4:32pm UTC](https://forum.mautic.org/t/segment-regex-with-flags/20888 "2021-09-15T16:32:46Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: tidb Your problem I want to do a case-insensitve regex for segment filter. /(chief|clerk|manager|cao)/i would be what… --- ## [Tracking works for Segment Emails but doesn't for campaign emails](https://forum.mautic.org/t/tracking-works-for-segment-emails-but-doesnt-for-campaign-emails/20766)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 1\ **Last updated:** [September 15, 2021, 3:38pm UTC](https://forum.mautic.org/t/tracking-works-for-segment-emails-but-doesnt-for-campaign-emails/20766 "2021-09-15T15:38:03Z")
My Mautic version is: 4.0 My PHP version is: 7.4.23 My Database type and version is: MySQL 5.7 My problem is: If I create a segment email and send without creating a campaign, everything works perfectly. If I create a… --- ## [Does Mautic 3.3.3 work with twitter?](https://forum.mautic.org/t/does-mautic-3-3-3-work-with-twitter/19915)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 3\ **Last updated:** [September 15, 2021, 12:15pm UTC](https://forum.mautic.org/t/does-mautic-3-3-3-work-with-twitter/19915 "2021-09-15T12:15:50Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.27 My Database type and version is: mysql Ver 15.1 Distrib 10.2.36-MariaDB Your problem I can’t get twitter plugin to authorize. When click Authorize… --- ## [To trigger a lead capture Campaign is a segmet assignment all that is required?](https://forum.mautic.org/t/to-trigger-a-lead-capture-campaign-is-a-segmet-assignment-all-that-is-required/19367)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 10\ **Last updated:** [September 15, 2021, 11:26am UTC](https://forum.mautic.org/t/to-trigger-a-lead-capture-campaign-is-a-segmet-assignment-all-that-is-required/19367 "2021-09-15T11:26:16Z")
Your software My PHP version is :7.3 \*My MySQL/MariaDB version is \*MySQL Your problem My problem is : I have built a lead capture form using the basic Mautic form builder. I have set an action on the form to place t… --- ## [Order Number of a mautic form fields is not being respected in the API call](https://forum.mautic.org/t/order-number-of-a-mautic-form-fields-is-not-being-respected-in-the-api-call/20863)
**Author:** [@abdulwahab](https://forum.mautic.org/u/abdulwahab)\ **Replies:** 6\ **Last updated:** [September 15, 2021, 8:53am UTC](https://forum.mautic.org/t/order-number-of-a-mautic-form-fields-is-not-being-respected-in-the-api-call/20863 "2021-09-15T08:53:07Z")
Problem If I change the order number of the mautic form field in an API call, it does not changes the order of the field. "fields": \[ { "label": "expTest", "showLabel": true,… --- ## [(simple) campaign not sending mail after new user has been added](https://forum.mautic.org/t/simple-campaign-not-sending-mail-after-new-user-has-been-added/20793)
**Author:** [@jeroenverschoor](https://forum.mautic.org/u/jeroenverschoor)\ **Replies:** 3\ **Last updated:** [September 15, 2021, 7:18am UTC](https://forum.mautic.org/t/simple-campaign-not-sending-mail-after-new-user-has-been-added/20793 "2021-09-15T07:18:37Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.23 My Database type and version is: 5.5.68-MariaDB Your problem My problem is: A very simple campaign which should sent an email after a new record h… --- ## [Upgrade from 3.3.3 via 3.3.4 to 4.0.0 broke installation](https://forum.mautic.org/t/upgrade-from-3-3-3-via-3-3-4-to-4-0-0-broke-installation/20672)
**Author:** [@sakrecoer](https://forum.mautic.org/u/sakrecoer)\ **Replies:** 6\ **Last updated:** [September 14, 2021, 8:03pm UTC](https://forum.mautic.org/t/upgrade-from-3-3-3-via-3-3-4-to-4-0-0-broke-installation/20672 "2021-09-14T20:03:50Z")
Mautic 3.3.3 → 3.3.4 → 4.0.0 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): mysql Ver 15.1 Distrib 10.3.31-MariaDB Updating/Installing Errors I am (delete as applicable): Updating Upgra… --- ## [Can I install multiple mautic instances on same droplet with different subdomains?](https://forum.mautic.org/t/can-i-install-multiple-mautic-instances-on-same-droplet-with-different-subdomains/20851)
**Author:** [@mauticjoker](https://forum.mautic.org/u/mauticjoker)\ **Replies:** 2\ **Last updated:** [September 14, 2021, 6:24pm UTC](https://forum.mautic.org/t/can-i-install-multiple-mautic-instances-on-same-droplet-with-different-subdomains/20851 "2021-09-14T18:24:54Z")
My Mautic version is: 2.16 My PHP version is: 7 My Database type and version is: I have a droplet in Digital ocean with one working mautic installation on one subdomain of my site and i cannot break this installation … [Previous page](https://forum.mautic.org/c/support/8.md?page=124) [Next page](https://forum.mautic.org/c/support/8.md?page=126)