# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=126 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 127 --- ## [Not able to install Mautic 4.0 on Windows!](https://forum.mautic.org/t/not-able-to-install-mautic-4-0-on-windows/20716)
**Author:** [@rpadode](https://forum.mautic.org/u/rpadode)\ **Replies:** 2\ **Last updated:** [September 14, 2021, 6:22pm UTC](https://forum.mautic.org/t/not-able-to-install-mautic-4-0-on-windows/20716 "2021-09-14T18:22:37Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: Mysql 5.7 Your problem Latest Ampps available (AMPPS 3.9 for Windows) only works with php 7.3 and hence I am not able t… --- ## [Requestes URL not found](https://forum.mautic.org/t/requestes-url-not-found/20875)
**Author:** [@eliasfernandes](https://forum.mautic.org/u/eliasfernandes)\ **Replies:** 1\ **Last updated:** [September 14, 2021, 5:27pm UTC](https://forum.mautic.org/t/requestes-url-not-found/20875 "2021-09-14T17:27:45Z")
POST → http://157.546.48/api/contacts/new json body: { “firstname”:“firstname”, “ipAddress”:“Ipaddress”, “lastname”:“lastname”, “email”:“email” } and return: { “errors”: \[ { “message”: “Requested URL not foun… --- ## [Unable to Edit Certain Contacts](https://forum.mautic.org/t/unable-to-edit-certain-contacts/20864)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [September 14, 2021, 12:01pm UTC](https://forum.mautic.org/t/unable-to-edit-certain-contacts/20864 "2021-09-14T12:01:06Z")
running the latest version of mautic-3 and I am unable to edit certain contacts. There is nothing in the mautic.error log. Inside the console I am seeing this: GET … /s/contacts/edit/591?\_=1631617585421&mauticUserLast… --- ## [How to speed up contact search](https://forum.mautic.org/t/how-to-speed-up-contact-search/20842)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 2\ **Last updated:** [September 14, 2021, 10:26am UTC](https://forum.mautic.org/t/how-to-speed-up-contact-search/20842 "2021-09-14T10:26:40Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3 My Database type and version is: Maria DB 10.3.30 Your problem My problem is: Contact search on Contacts page is slow, I am looking into how to speed… --- ## [Reporting on Contact Stanges](https://forum.mautic.org/t/reporting-on-contact-stanges/20846)
**Author:** [@alex\_idea2](https://forum.mautic.org/u/alex_idea2)\ **Replies:** 2\ **Last updated:** [September 14, 2021, 7:53am UTC](https://forum.mautic.org/t/reporting-on-contact-stanges/20846 "2021-09-14T07:53:32Z")
Hi I’d like to create a report that lists for each Stage all the contacts, that are “in” the resp. stage. However the “Stage”-Field is not available for Column selection in the report editor. I guess this is because “S… --- ## [Unable to get slots working in custom theme](https://forum.mautic.org/t/unable-to-get-slots-working-in-custom-theme/20848)
**Author:** [@lighth7015](https://forum.mautic.org/u/lighth7015)\ **Replies:** 2\ **Last updated:** [September 13, 2021, 1:44pm UTC](https://forum.mautic.org/t/unable-to-get-slots-working-in-custom-theme/20848 "2021-09-13T13:44:21Z")
Software Versions: My Mautic version is: 4.0.0 My PHP version is: 8.0.10 My Database type and version is: MariaDB 10.4.7 Hi, I’m attempting to write a custom theme for my company, using the the official documentation,… --- ## [Grapesjs + mj-raw -\> how to use?](https://forum.mautic.org/t/grapesjs-mj-raw-how-to-use/20839)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 2\ **Last updated:** [September 13, 2021, 1:04pm UTC](https://forum.mautic.org/t/grapesjs-mj-raw-how-to-use/20839 "2021-09-13T13:04:46Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: tidb Your problem So i see a block for ‘Raw’ right below Hero and Navigator Link. If I insert it, I get 6 photos of so… --- ## [Database errors upon installation](https://forum.mautic.org/t/database-errors-upon-installation/20832)
**Author:** [@randerson](https://forum.mautic.org/u/randerson)\ **Replies:** 3\ **Last updated:** [September 12, 2021, 7:35pm UTC](https://forum.mautic.org/t/database-errors-upon-installation/20832 "2021-09-12T19:35:04Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: MySQL version: 5.5.5-10.1.48-MariaDB-1~stretch through PHP extension MySQLi Your problem Errors during installation. T… --- ## [Segment contacts dynamically based on products/services](https://forum.mautic.org/t/segment-contacts-dynamically-based-on-products-services/20814)
**Author:** [@wlandgraf](https://forum.mautic.org/u/wlandgraf)\ **Replies:** 6\ **Last updated:** [September 12, 2021, 6:53pm UTC](https://forum.mautic.org/t/segment-contacts-dynamically-based-on-products-services/20814 "2021-09-12T18:53:21Z")
Reading the topic created here: Can Mautic Do This? I saw an interesting requirement: I wonder, regardless if using API or not, how to accomplish this? If you have a dynamic list of services, what is the best way to se… --- ## [Laravel and AWS API problem](https://forum.mautic.org/t/laravel-and-aws-api-problem/20824)
**Author:** [@anele](https://forum.mautic.org/u/anele)\ **Replies:** 1\ **Last updated:** [September 12, 2021, 6:31am UTC](https://forum.mautic.org/t/laravel-and-aws-api-problem/20824 "2021-09-12T06:31:36Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.4 My Database type and version is: Your problem I am trying to save the contacts that are registered from my application, I have everything enabled in t… --- ## [Nothing happens by clicking on generated links](https://forum.mautic.org/t/nothing-happens-by-clicking-on-generated-links/20810)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 1\ **Last updated:** [September 12, 2021, 5:58am UTC](https://forum.mautic.org/t/nothing-happens-by-clicking-on-generated-links/20810 "2021-09-12T05:58:23Z")
Hi, in an email generated by mautic, with the placeholders {unsubscribe\_url} and {webview\_text}, both links are shown as links (blue and underlined and clickable) but aren’t working (e.g. nothing happens if you click t… --- ## [Preventing submitting form twice](https://forum.mautic.org/t/preventing-submitting-form-twice/11797)
**Author:** [@simas](https://forum.mautic.org/u/simas)\ **Replies:** 5\ **Last updated:** [September 12, 2021, 4:45am UTC](https://forum.mautic.org/t/preventing-submitting-form-twice/11797 "2021-09-12T04:45:05Z")
Hello, I am interested if there is a way to prevent submitting the form twice if the lead already exists (for example based on email as a unique identifier) and if possible showing the corresponding message thank you … --- ## [How to avoid overwriting Contacts with forms?](https://forum.mautic.org/t/how-to-avoid-overwriting-contacts-with-forms/20833)
**Author:** [@michaelasg](https://forum.mautic.org/u/michaelasg)\ **Replies:** 0\ **Last updated:** [September 12, 2021, 4:36am UTC](https://forum.mautic.org/t/how-to-avoid-overwriting-contacts-with-forms/20833 "2021-09-12T04:36:38Z")
My PHP version is : PHP Version 7.4.23 My MySQL version is : 5.7.32-35-log Is there a way to prevent overwriting a Contact by using a form multiple times? At this point, if a contact data is in the system and someone s… --- ## [How can this connection to the Mautic API possibly work?](https://forum.mautic.org/t/how-can-this-connection-to-the-mautic-api-possibly-work/20783)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 4\ **Last updated:** [September 11, 2021, 8:27pm UTC](https://forum.mautic.org/t/how-can-this-connection-to-the-mautic-api-possibly-work/20783 "2021-09-11T20:27:04Z")
Your software My Mautic version is:4.0 My PHP version is:7.0 My Database type and version is:mysql Your problem My problem is: I cannot figure out how this could possibly work… It is supposed to be one of the main a… --- ## [Email Editor missing Tokens](https://forum.mautic.org/t/email-editor-missing-tokens/20820)
**Author:** [@michaelasg](https://forum.mautic.org/u/michaelasg)\ **Replies:** 2\ **Last updated:** [September 11, 2021, 5:19pm UTC](https://forum.mautic.org/t/email-editor-missing-tokens/20820 "2021-09-11T17:19:50Z")
Your software My PHP version is : PHP Version 7.4.23 My MySQL version is : 5.7.32-35-log Installed Mautic 4 My problem is : In the email editor I only get a very minimal editing options (font related like Bold, itali… --- ## [New email builder not working](https://forum.mautic.org/t/new-email-builder-not-working/20828)
**Author:** [@jaredrealtor](https://forum.mautic.org/u/jaredrealtor)\ **Replies:** 0\ **Last updated:** [September 11, 2021, 12:11pm UTC](https://forum.mautic.org/t/new-email-builder-not-working/20828 "2021-09-11T12:11:40Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable):MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (delete… --- ## [Emails sent using campaigns](https://forum.mautic.org/t/emails-sent-using-campaigns/20801)
**Author:** [@knsmanish](https://forum.mautic.org/u/knsmanish)\ **Replies:** 3\ **Last updated:** [September 9, 2021, 7:14pm UTC](https://forum.mautic.org/t/emails-sent-using-campaigns/20801 "2021-09-09T19:14:05Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.30 My Database type and version is: MariaDB v5.5.68 Your problem My problem is: This is how the email queue handling is currently setup in my Mautic … --- ## [Error 500: broken path to log an cache directory](https://forum.mautic.org/t/error-500-broken-path-to-log-an-cache-directory/20802)
**Author:** [@shaysashcov](https://forum.mautic.org/u/shaysashcov)\ **Replies:** 7\ **Last updated:** [September 9, 2021, 7:10pm UTC](https://forum.mautic.org/t/error-500-broken-path-to-log-an-cache-directory/20802 "2021-09-09T19:10:36Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.4 My Database type and version is: Mysql Your problem My problem is: So I tried changing the path to the logs and cache directory manually because it ha… --- ## [Hourly Limits](https://forum.mautic.org/t/hourly-limits/20190)
**Author:** [@ashishbh](https://forum.mautic.org/u/ashishbh)\ **Replies:** 7\ **Last updated:** [September 8, 2021, 7:49pm UTC](https://forum.mautic.org/t/hourly-limits/20190 "2021-09-08T19:49:26Z")
Hello, I am going to do cold mailing So I am looking to send only 1 email every hour So how can I acheive this. as per my research I know it can be done from here Please check the screenshot for the same. I know so… --- ## [The site is currently offline due to encountering an error. Check server logs for errors](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-check-server-logs-for-errors/20777)
**Author:** [@violeta1](https://forum.mautic.org/u/violeta1)\ **Replies:** 2\ **Last updated:** [September 8, 2021, 6:21am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-check-server-logs-for-errors/20777 "2021-09-08T06:21:44Z")
Your software My Mautic version is: 3.0 My PHP version is: 7.3.28 My Database type and version is: Your problem My problem is: Fresh new installation on hostgator shared hosting package tunning into problems. I tri… --- ## [Tokens for third-party trackers](https://forum.mautic.org/t/tokens-for-third-party-trackers/20782)
**Author:** [@carlosmm](https://forum.mautic.org/u/carlosmm)\ **Replies:** 0\ **Last updated:** [September 8, 2021, 1:29am UTC](https://forum.mautic.org/t/tokens-for-third-party-trackers/20782 "2021-09-08T01:29:55Z")
Your software My Mautic version is: 3.3.3-19 My PHP version is: 7.3.29 My Database type and version is: Your problem My problem is: I want to track my Mautic campaigns through a third party tracker, in this case Be… --- ## [Mautic Campaign Dashboard Data Incorrect](https://forum.mautic.org/t/mautic-campaign-dashboard-data-incorrect/20774)
**Author:** [@jptx](https://forum.mautic.org/u/jptx)\ **Replies:** 2\ **Last updated:** [September 7, 2021, 9:34pm UTC](https://forum.mautic.org/t/mautic-campaign-dashboard-data-incorrect/20774 "2021-09-07T21:34:07Z")
Your software My Mautic version is: 3.2.4 (self-hosted) PHP Version: PHP 7.3.28-1 Database Type: mysql\_aurora Database version: 5.7 Your problem My problem is: I have a live campaign that’s set up and looks like it… --- ## [Conditional contact fields in the template](https://forum.mautic.org/t/conditional-contact-fields-in-the-template/20762)
**Author:** [@alexanderloewe](https://forum.mautic.org/u/alexanderloewe)\ **Replies:** 2\ **Last updated:** [September 7, 2021, 9:07am UTC](https://forum.mautic.org/t/conditional-contact-fields-in-the-template/20762 "2021-09-07T09:07:32Z")
How can I set conditional contact fields in the template? Something like: {if contactfield=title == Frau}‍ Liebe {contactfield=firstname}‍ {elseif contactfield=title == Herr}‍ Lieber {contactfield=firstname}‍ {endi… --- ## [Code to update contact field via campaign](https://forum.mautic.org/t/code-to-update-contact-field-via-campaign/20741)
**Author:** [@precords](https://forum.mautic.org/u/precords)\ **Replies:** 2\ **Last updated:** [September 5, 2021, 6:44pm UTC](https://forum.mautic.org/t/code-to-update-contact-field-via-campaign/20741 "2021-09-05T18:44:59Z")
My Mautic version is: 2.8.2 My PHP version is: 5.6.37 My Database type and version is: 10.1.48-MariaDB Your problem What code do I use in a campaign to update contact copying the contents of the companyphone field … --- ## [Is it possible to force Mautic to save session credentials?](https://forum.mautic.org/t/is-it-possible-to-force-mautic-to-save-session-credentials/20752)
**Author:** [@ascar](https://forum.mautic.org/u/ascar)\ **Replies:** 2\ **Last updated:** [September 6, 2021, 7:07pm UTC](https://forum.mautic.org/t/is-it-possible-to-force-mautic-to-save-session-credentials/20752 "2021-09-06T19:07:29Z")
Mautic CE My Mautic version is: 3.2.4 My PHP version is: 7.3.28 My Database type and version is: 5.7.33 Mautic never saves login details My problem is: I have tried many things but Mautic refuses to save my credent… --- ## [Theme missing email.html.twig](https://forum.mautic.org/t/theme-missing-email-html-twig/20665)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 4\ **Last updated:** [September 6, 2021, 1:14pm UTC](https://forum.mautic.org/t/theme-missing-email-html-twig/20665 "2021-09-06T13:14:04Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: tidb Your problem I am trying to create a mjml-based theme. When I upload my theme, it complains that ‘email.html.twig’… --- ## [Upgraded to v3 and Cron Jobs stopped working](https://forum.mautic.org/t/upgraded-to-v3-and-cron-jobs-stopped-working/20748)
**Author:** [@ascar](https://forum.mautic.org/u/ascar)\ **Replies:** 0\ **Last updated:** [September 5, 2021, 12:36pm UTC](https://forum.mautic.org/t/upgraded-to-v3-and-cron-jobs-stopped-working/20748 "2021-09-05T12:36:17Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.3.28 My Database type and version is: 5.7.33 Cron Jobs Stopped Working My problem is: I have been holding off on upgrading my Mautic from 2.16.5 to the… --- ## [Pageviews stopped with V4](https://forum.mautic.org/t/pageviews-stopped-with-v4/20735)
**Author:** [@jaredrealtor](https://forum.mautic.org/u/jaredrealtor)\ **Replies:** 1\ **Last updated:** [September 5, 2021, 11:32am UTC](https://forum.mautic.org/t/pageviews-stopped-with-v4/20735 "2021-09-05T11:32:05Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: Mariadb Your problem My problem is: Pagviews and contact counts cease after installation of version 4 These errors ar… --- ## [A noobie struggles with Mautic API](https://forum.mautic.org/t/a-noobie-struggles-with-mautic-api/20726)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 6\ **Last updated:** [September 5, 2021, 10:47am UTC](https://forum.mautic.org/t/a-noobie-struggles-with-mautic-api/20726 "2021-09-05T10:47:35Z")
I want to start building things with the Mautic API. Specifically, I want to build something that creates/updates a user when Twilio fires a webhook at it. First, I am confused as to whether or not I actually need to in… --- ## [Best practises for server migration to upgrade to version 4](https://forum.mautic.org/t/best-practises-for-server-migration-to-upgrade-to-version-4/20695)
**Author:** [@gorbutt](https://forum.mautic.org/u/gorbutt)\ **Replies:** 2\ **Last updated:** [September 5, 2021, 1:09am UTC](https://forum.mautic.org/t/best-practises-for-server-migration-to-upgrade-to-version-4/20695 "2021-09-05T01:09:10Z")
So it looks like I will need to build a new server with PHP 7.4 to upgrade to Mautic 4. I’m one of those making good use of the bitnami builds in AWS. Has worked so well and easy to setup. Unfortunately even their most c… [Previous page](https://forum.mautic.org/c/support/8.md?page=125) [Next page](https://forum.mautic.org/c/support/8.md?page=127)