# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=127 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 128 --- ## [Can Mautic Do This?](https://forum.mautic.org/t/can-mautic-do-this/20706)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 7\ **Last updated:** [September 4, 2021, 9:52pm UTC](https://forum.mautic.org/t/can-mautic-do-this/20706 "2021-09-04T21:52:47Z")
Hello, New user here, fresh on Version 4. I run a SaaS company and want to segment customers based on the services they use so I can fire off service interruption alerts and updates. Also to send targeted marketing in … --- ## [EnvVarProcessor.php line 76 - exception "Environment variable not found"](https://forum.mautic.org/t/envvarprocessor-php-line-76-exception-environment-variable-not-found/15933)
**Author:** [@maumatic](https://forum.mautic.org/u/maumatic)\ **Replies:** 4\ **Last updated:** [September 4, 2021, 12:30am UTC](https://forum.mautic.org/t/envvarprocessor-php-line-76-exception-environment-variable-not-found/15933 "2021-09-04T00:30:41Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3.22 Your problem My problem is: I’m getting errors from Mautic in apache’s error\_log These errors are showing in the log: EnvNotFoundException: Environ… --- ## [Margins in Email Templates](https://forum.mautic.org/t/margins-in-email-templates/20719)
**Author:** [@johnrudisel](https://forum.mautic.org/u/johnrudisel)\ **Replies:** 0\ **Last updated:** [September 3, 2021, 4:46pm UTC](https://forum.mautic.org/t/margins-in-email-templates/20719 "2021-09-03T16:46:40Z")
Your software My Mautic version is: v5.16.0 My PHP version is: 7.2.27-6+ubuntu18.04.1+deb.sury.org+1 My Database type and version is: Your problem My problem is: I am building an email using the blank template and t… --- ## [Errors inside your template. Template will not be saved. Email's templates](https://forum.mautic.org/t/errors-inside-your-template-template-will-not-be-saved-emails-templates/20648)
**Author:** [@mbarria1](https://forum.mautic.org/u/mbarria1)\ **Replies:** 1\ **Last updated:** [September 3, 2021, 1:17pm UTC](https://forum.mautic.org/t/errors-inside-your-template-template-will-not-be-saved-emails-templates/20648 "2021-09-03T13:17:45Z")
Your software Mautic 4 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 7.4.22 Updating/Installing Errors. I am (delete as applicable): Installing / Updating BOTH in… --- ## [How to upgrade from 2.1.6](https://forum.mautic.org/t/how-to-upgrade-from-2-1-6/20702)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [September 3, 2021, 7:55am UTC](https://forum.mautic.org/t/how-to-upgrade-from-2-1-6/20702 "2021-09-03T07:55:25Z")
I logged in after few months and I cant see upgrade link anymore…nor the version of my mautic… Can I just upgrade it via WEB, I am on shared hosting…and I want to move to local dev with composer… but 2.1.6. is not supp… --- ## [Running Mautic 4 on ddev and composer](https://forum.mautic.org/t/running-mautic-4-on-ddev-and-composer/20707)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [September 3, 2021, 6:29am UTC](https://forum.mautic.org/t/running-mautic-4-on-ddev-and-composer/20707 "2021-09-03T06:29:30Z")
I tried to install it and I get The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. Any idea what to do? --- ## [Trying to Segment my Lists by Various Categories that do no exist in Mautic](https://forum.mautic.org/t/trying-to-segment-my-lists-by-various-categories-that-do-no-exist-in-mautic/20700)
**Author:** [@drold](https://forum.mautic.org/u/drold)\ **Replies:** 2\ **Last updated:** [September 2, 2021, 8:14pm UTC](https://forum.mautic.org/t/trying-to-segment-my-lists-by-various-categories-that-do-no-exist-in-mautic/20700 "2021-09-02T20:14:53Z")
Your software My Mautic version is: bran new My PHP version is: bran new My Database type and version is: MariaDB Your problem My questions is: I would like to segment my lists by categories that do not exist in Mau… --- ## [Updated to v4 and I don't see the new Builder](https://forum.mautic.org/t/updated-to-v4-and-i-dont-see-the-new-builder/20693)
**Author:** [@growthlab](https://forum.mautic.org/u/growthlab)\ **Replies:** 0\ **Last updated:** [September 2, 2021, 2:22pm UTC](https://forum.mautic.org/t/updated-to-v4-and-i-dont-see-the-new-builder/20693 "2021-09-02T14:22:50Z")
Your software My Mautic version is: 4 My PHP version is: 7.4.22 My Database type and version is: 10.3.31-MariaDB-cll-lve Your problem My problem is: I just updated to v4 and when I go to the email editor I am still … --- ## [How to configure reply emails on mautic](https://forum.mautic.org/t/how-to-configure-reply-emails-on-mautic/20679)
**Author:** [@obelix](https://forum.mautic.org/u/obelix)\ **Replies:** 3\ **Last updated:** [September 1, 2021, 7:55pm UTC](https://forum.mautic.org/t/how-to-configure-reply-emails-on-mautic/20679 "2021-09-01T19:55:48Z")
Hi, my clients cant respond my emails on mautic, how can i set up this? im using a smtp for email marketing thanks --- ## [V4 upgrade still showing old email editor](https://forum.mautic.org/t/v4-upgrade-still-showing-old-email-editor/20677)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 3\ **Last updated:** [September 1, 2021, 6:12pm UTC](https://forum.mautic.org/t/v4-upgrade-still-showing-old-email-editor/20677 "2021-09-01T18:12:59Z")
Your software My Mautic version is: v4 My PHP version is: 7.4.21 My Database type and version is: 10.2.40-MariaDB-1:10.2.40+maria~bionic-log Your problem My problem is: Just upgraded to v4 and checked the email edit… --- ## [Grapejs hangs on plugin enable](https://forum.mautic.org/t/grapejs-hangs-on-plugin-enable/20666)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 4\ **Last updated:** [September 1, 2021, 5:58pm UTC](https://forum.mautic.org/t/grapejs-hangs-on-plugin-enable/20666 "2021-09-01T17:58:55Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4 My Database type and version is: tidb Your problem In the config/plugin screen, i see a greyed-out GrapeJS. I click it. The front-end hangs on ‘Loading… --- ## [Using expression in REST API](https://forum.mautic.org/t/using-expression-in-rest-api/20663)
**Author:** [@rta\_dieulinh](https://forum.mautic.org/u/rta_dieulinh)\ **Replies:** 0\ **Last updated:** [August 31, 2021, 2:27pm UTC](https://forum.mautic.org/t/using-expression-in-rest-api/20663 "2021-08-31T14:27:30Z")
Hi all, I have questions about using expression to filter contacts when I using REST API My software My Mautic version is: 3.3.1 My PHP version is: 7.3.27 My Database type and version is: My problem I have contacts … --- ## [Issues with mail provider for tracking and mail delivery](https://forum.mautic.org/t/issues-with-mail-provider-for-tracking-and-mail-delivery/19589)
**Author:** [@oledr](https://forum.mautic.org/u/oledr)\ **Replies:** 20\ **Last updated:** [August 31, 2021, 5:16pm UTC](https://forum.mautic.org/t/issues-with-mail-provider-for-tracking-and-mail-delivery/19589 "2021-08-31T17:16:35Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.3 My Database type and version is: MySQL 8.0.25 Your problem My problem is: We have been trying to use Mautic for our newsletters and such recently, … --- ## [Getting started with Landing Pages](https://forum.mautic.org/t/getting-started-with-landing-pages/20644)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 4\ **Last updated:** [August 31, 2021, 10:27am UTC](https://forum.mautic.org/t/getting-started-with-landing-pages/20644 "2021-08-31T10:27:26Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: Not really a problem, just need some direction… I am exploring Landing Pages. I d… --- ## ["Post results to another form" not working](https://forum.mautic.org/t/post-results-to-another-form-not-working/20654)
**Author:** [@theocharis](https://forum.mautic.org/u/theocharis)\ **Replies:** 0\ **Last updated:** [August 31, 2021, 10:19am UTC](https://forum.mautic.org/t/post-results-to-another-form-not-working/20654 "2021-08-31T10:19:02Z")
My Mautic version is: 4.0 My PHP version is: 7.4.15 My Database type and version is: MySQL 8.0.19 for Linux on x86\_64 Hello, I have the following problem: I have a form in Mautic that I have embeded in a page in my … --- ## [Campaign sends email to all segment emails despite tag filter](https://forum.mautic.org/t/campaign-sends-email-to-all-segment-emails-despite-tag-filter/20642)
**Author:** [@lior](https://forum.mautic.org/u/lior)\ **Replies:** 1\ **Last updated:** [August 30, 2021, 8:09pm UTC](https://forum.mautic.org/t/campaign-sends-email-to-all-segment-emails-despite-tag-filter/20642 "2021-08-30T20:09:56Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.4.22 My Database type and version is: MySQL 5.7 Your problem My problem is: I set a campaign with the following: Contact Source/Contact segments:Speci… --- ## [Problems with Twitter and Facebook plugins](https://forum.mautic.org/t/problems-with-twitter-and-facebook-plugins/20573)
**Author:** [@gusarg81](https://forum.mautic.org/u/gusarg81)\ **Replies:** 1\ **Last updated:** [August 30, 2021, 8:03pm UTC](https://forum.mautic.org/t/problems-with-twitter-and-facebook-plugins/20573 "2021-08-30T20:03:07Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version: 10.6 OS: Ubuntu 20.04 Mautic version: 4.0-rc Hi, When I try to authorize Facebook plugins, it says that App Domains is needed, but that info in facebo… --- ## [Mtc.js, ip address, uniqueness questions](https://forum.mautic.org/t/mtc-js-ip-address-uniqueness-questions/20632)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 0\ **Last updated:** [August 29, 2021, 7:25pm UTC](https://forum.mautic.org/t/mtc-js-ip-address-uniqueness-questions/20632 "2021-08-29T19:25:54Z")
Your software My Mautic version is: 4.0.0-features My PHP version is: 7.4 My Database type and version is: tidb I don’t believe this is working as intended, but want to ask to make sure. I am using mtc.js tracking. … --- ## [Form URL destination not working in Wix](https://forum.mautic.org/t/form-url-destination-not-working-in-wix/20564)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 4\ **Last updated:** [August 29, 2021, 5:43pm UTC](https://forum.mautic.org/t/form-url-destination-not-working-in-wix/20564 "2021-08-29T17:43:01Z")
I created a form with a redirect url and installed it on a WIX site but after opt in nothing happens it stays on the same page, I do receive the leads in the CRM but the leads are not reaching the thank you page after op… --- ## [Mautic was not working after clear cache](https://forum.mautic.org/t/mautic-was-not-working-after-clear-cache/20624)
**Author:** [@jaypatel5213](https://forum.mautic.org/u/jaypatel5213)\ **Replies:** 1\ **Last updated:** [August 28, 2021, 3:08pm UTC](https://forum.mautic.org/t/mautic-was-not-working-after-clear-cache/20624 "2021-08-28T15:08:50Z")
Your software My Mautic version is:3.3.3 My PHP version is:7.3 My Database type and version is: persona 5.7 Your problem My problem is: Mautic was not working after clear cache. I was run this command. php bin/con… --- ## [Mautic upgrade to 3.3.1 a mess again](https://forum.mautic.org/t/mautic-upgrade-to-3-3-1-a-mess-again/18471)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 11\ **Last updated:** [August 28, 2021, 8:34am UTC](https://forum.mautic.org/t/mautic-upgrade-to-3-3-1-a-mess-again/18471 "2021-08-28T08:34:26Z")
Mautic 3.2.5 7.2 MariaDB Upgrade button in admin has never worked anyway, so I followed the command line steps that worked on previous upgrades, using wget to get 3.3.1-update.zip, then applying with this: php bin/co… --- ## [Campaign fails with SQL error in Mautic 3](https://forum.mautic.org/t/campaign-fails-with-sql-error-in-mautic-3/20499)
**Author:** [@cStuartHardwick](https://forum.mautic.org/u/cStuartHardwick)\ **Replies:** 7\ **Last updated:** [August 27, 2021, 9:02pm UTC](https://forum.mautic.org/t/campaign-fails-with-sql-error-in-mautic-3/20499 "2021-08-27T21:02:26Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.29 My Database type and version is: 10.3.30-MariaDB Your problem My problem is: I have a campaign that’s been running fine for over a year to process… --- ## [Fetch email error](https://forum.mautic.org/t/fetch-email-error/20600)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 0\ **Last updated:** [August 26, 2021, 9:43am UTC](https://forum.mautic.org/t/fetch-email-error/20600 "2021-08-26T09:43:48Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: fetch email using cli error. but on mautic configuration shows success! might be importa… --- ## [500 error when creating a new contact (interface and API)](https://forum.mautic.org/t/500-error-when-creating-a-new-contact-interface-and-api/20599)
**Author:** [@alin](https://forum.mautic.org/u/alin)\ **Replies:** 0\ **Last updated:** [August 26, 2021, 7:20am UTC](https://forum.mautic.org/t/500-error-when-creating-a-new-contact-interface-and-api/20599 "2021-08-26T07:20:11Z")
My Mautic version is: 4.0.0-rc My PHP version is: 7.4.22 My Database type and version is: 10.6.4-MariaDB-1:10.6.4+maria~hirsute Your problem My problem is: I cannot create a new contact. In the interface I am gettin… --- ## [Campaigns ignoring conditions and sending anyway](https://forum.mautic.org/t/campaigns-ignoring-conditions-and-sending-anyway/20586)
**Author:** [@mkaaaay](https://forum.mautic.org/u/mkaaaay)\ **Replies:** 1\ **Last updated:** [August 25, 2021, 7:09pm UTC](https://forum.mautic.org/t/campaigns-ignoring-conditions-and-sending-anyway/20586 "2021-08-25T19:09:50Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: MriaDB 11.3 Your problem My problem is: So we have a segment that we wish to send three campaign emails to. We have… --- ## [Nginx config for tracking files and forms (getting 404s)](https://forum.mautic.org/t/nginx-config-for-tracking-files-and-forms-getting-404s/14186)
**Author:** [@jtimana](https://forum.mautic.org/u/jtimana)\ **Replies:** 9\ **Last updated:** [August 24, 2021, 7:37pm UTC](https://forum.mautic.org/t/nginx-config-for-tracking-files-and-forms-getting-404s/14186 "2021-08-24T19:37:56Z")
Software My Mautic version is: 2.16.2 My PHP version is: 7.3.17-1+ubuntu18.04.1+deb.sury.org+1 Problem My problem is: I have 2 problems that I think are related somehow. Tracking pixels and JS code load fine in the … --- ## [Spam complaint report?](https://forum.mautic.org/t/spam-complaint-report/8815)
**Author:** [@mrmirz](https://forum.mautic.org/u/mrmirz)\ **Replies:** 5\ **Last updated:** [August 23, 2021, 6:52am UTC](https://forum.mautic.org/t/spam-complaint-report/8815 "2021-08-23T06:52:14Z")
I have complaint and bounce notifications configured via Amazon SES/SNS to automatically flag users as bounced or do not contact in Mautic. However, I can’t seem to figure out how to generate reporting in Mautic to … --- ## [Cannot access Mautic login](https://forum.mautic.org/t/cannot-access-mautic-login/17468)
**Author:** [@rauljauregi](https://forum.mautic.org/u/rauljauregi)\ **Replies:** 10\ **Last updated:** [August 22, 2021, 10:19am UTC](https://forum.mautic.org/t/cannot-access-mautic-login/17468 "2021-08-22T10:19:04Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3 My Database type and version is: MySQL 8 Your problem My problem is: Cannot access dashboard These errors are showing in the log: Steps I have tried… --- ## [Passing a lead from One Mautic to another on Open Mailer](https://forum.mautic.org/t/passing-a-lead-from-one-mautic-to-another-on-open-mailer/20398)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 9\ **Last updated:** [August 21, 2021, 12:18am UTC](https://forum.mautic.org/t/passing-a-lead-from-one-mautic-to-another-on-open-mailer/20398 "2021-08-21T00:18:25Z")
Hi All I am trying to find a creative way for a non technical person to pass a lead from one Mautic instance to another on the event opened email. My initial approach was to do this using a webhook and sending the post… --- ## [Custom code for tracking all fields of an external form](https://forum.mautic.org/t/custom-code-for-tracking-all-fields-of-an-external-form/20561)
**Author:** [@frevo](https://forum.mautic.org/u/frevo)\ **Replies:** 0\ **Last updated:** [August 20, 2021, 11:39pm UTC](https://forum.mautic.org/t/custom-code-for-tracking-all-fields-of-an-external-form/20561 "2021-08-20T23:39:56Z")
Hi. What modifications should be make for catch all data from an external form in my website (php) This is the code of the form. but i dont know about codes :pray: original code: [Previous page](https://forum.mautic.org/c/support/8.md?page=126) [Next page](https://forum.mautic.org/c/support/8.md?page=128)