# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=128 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 129 --- ## [Hubspot integration blocked fields](https://forum.mautic.org/t/hubspot-integration-blocked-fields/20562)
**Author:** [@frevo](https://forum.mautic.org/u/frevo)\ **Replies:** 0\ **Last updated:** [August 20, 2021, 11:47pm UTC](https://forum.mautic.org/t/hubspot-integration-blocked-fields/20562 "2021-08-20T23:47:07Z")
Hi. In the hubspot integration, is normal what only some fields are activated for fetch? and what field should be use for sync last activity to mautic? (In hubspot inegration last activity fields are blocked) --- ## [Suddenly, today I found the contact info couldn't be viewed](https://forum.mautic.org/t/suddenly-today-i-found-the-contact-info-couldnt-be-viewed/20560)
**Author:** [@fintechee](https://forum.mautic.org/u/fintechee)\ **Replies:** 1\ **Last updated:** [August 20, 2021, 7:44pm UTC](https://forum.mautic.org/t/suddenly-today-i-found-the-contact-info-couldnt-be-viewed/20560 "2021-08-20T19:44:01Z")
Your software My Mautic version is: 3.3.3 My PHP version is:7.4 My Database type and version is: MariaDB, latest version My Browser: Firefox, Chrome Your problem My problem is: A bug happened! I have used Mautic … --- ## [Unable to View Certain Contacts](https://forum.mautic.org/t/unable-to-view-certain-contacts/19124)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [August 20, 2021, 1:11pm UTC](https://forum.mautic.org/t/unable-to-view-certain-contacts/19124 "2021-08-20T13:11:18Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.3 My Database type and version is: mysql Your problem My problem is: There are certain contacts that for some strange reason I cannot access their contac… --- ## [How to show DWC or Focus Items to anonymous visitors](https://forum.mautic.org/t/how-to-show-dwc-or-focus-items-to-anonymous-visitors/20541)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 2\ **Last updated:** [August 19, 2021, 5:03pm UTC](https://forum.mautic.org/t/how-to-show-dwc-or-focus-items-to-anonymous-visitors/20541 "2021-08-19T17:03:44Z")
I’ve seen some solutions proposed for creating a segment (email=empty), but as per others, the idea is to show a DWC or Focus Item for unidentified visitors. By the time those anonymous visitors are in a segment or co… --- ## [Error when modifying LESS files for Focus Items](https://forum.mautic.org/t/error-when-modifying-less-files-for-focus-items/20549)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [August 19, 2021, 5:00pm UTC](https://forum.mautic.org/t/error-when-modifying-less-files-for-focus-items/20549 "2021-08-19T17:00:39Z")
I made some minor class changes to the following less files: …/plugins/MauticFocusBundle/Views/Builder/Modal/style.less.php …/plugins/MauticFocusBundle/Views/Builder/Notification/style.less.php And now, I get the foll… --- ## [Modal form when button clicked not work](https://forum.mautic.org/t/modal-form-when-button-clicked-not-work/20544)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 0\ **Last updated:** [August 19, 2021, 1:51pm UTC](https://forum.mautic.org/t/modal-form-when-button-clicked-not-work/20544 "2021-08-19T13:51:42Z")
My Mautic version is: v3.3.3 My problem is: Hey! I am trying to call a modal when a button is clicked. I do it according to the manual Forms | Mautic but there is clearly an error because {mauticform id=2 style=mo… --- ## [User role restrictions LandingPages](https://forum.mautic.org/t/user-role-restrictions-landingpages/20539)
**Author:** [@ama](https://forum.mautic.org/u/ama)\ **Replies:** 1\ **Last updated:** [August 19, 2021, 11:01am UTC](https://forum.mautic.org/t/user-role-restrictions-landingpages/20539 "2021-08-19T11:01:53Z")
Your software My Mautic version is: 3.2.1 My PHP version is: php 7.2 My Database type and version is: mysql 5.0.12? Your problem My problem is: Restriction of the landingpage view does not work. If I set the user ro… --- ## [Contact returns to campaign after was removed by campaign action](https://forum.mautic.org/t/contact-returns-to-campaign-after-was-removed-by-campaign-action/20436)
**Author:** [@Pegasus](https://forum.mautic.org/u/Pegasus)\ **Replies:** 4\ **Last updated:** [August 19, 2021, 7:58am UTC](https://forum.mautic.org/t/contact-returns-to-campaign-after-was-removed-by-campaign-action/20436 "2021-08-19T07:58:42Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.9 My Database type and version is: MySQL, mysqlnd 7.4.9 Your problem When Contact removed from Campaign by Campaign action, after ‘Rebuild campaigns’ … --- ## [Mautic fetch email command is not working](https://forum.mautic.org/t/mautic-fetch-email-command-is-not-working/20517)
**Author:** [@vashuverma](https://forum.mautic.org/u/vashuverma)\ **Replies:** 2\ **Last updated:** [August 19, 2021, 7:46am UTC](https://forum.mautic.org/t/mautic-fetch-email-command-is-not-working/20517 "2021-08-19T07:46:26Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4 My Database type and version is: 5.7 Your problem My problem is: Hey, there I just upgraded mautic in the 3.3.1 version I getting an issue with email… --- ## [Problem with dependencies when installing a plugin](https://forum.mautic.org/t/problem-with-dependencies-when-installing-a-plugin/20543)
**Author:** [@victormiranda](https://forum.mautic.org/u/victormiranda)\ **Replies:** 0\ **Last updated:** [August 19, 2021, 7:15am UTC](https://forum.mautic.org/t/problem-with-dependencies-when-installing-a-plugin/20543 "2021-08-19T07:15:17Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.28 My Database type and version is: 4.9.7 Your problem My problem is: Always that i try to clear cache in my Mautic before install one plugin i receiv… --- ## [Custom Emails - How to avoid public accessible URL](https://forum.mautic.org/t/custom-emails-how-to-avoid-public-accessible-url/10549)
**Author:** [@psnabe](https://forum.mautic.org/u/psnabe)\ **Replies:** 4\ **Last updated:** [August 18, 2021, 6:47pm UTC](https://forum.mautic.org/t/custom-emails-how-to-avoid-public-accessible-url/10549 "2021-08-18T18:47:49Z")
Hi I’m quite new to Mautic. I have installed the Outlook plugin - so I can track emails in Mautic. I noticed that I can see the email send in Mautic at a URL with the format email/view/xxxxxx - It is of course perfect w… --- ## [I have a problem with the CRON of an integrated plugin](https://forum.mautic.org/t/i-have-a-problem-with-the-cron-of-an-integrated-plugin/20535)
**Author:** [@victormiranda](https://forum.mautic.org/u/victormiranda)\ **Replies:** 0\ **Last updated:** [August 18, 2021, 7:47am UTC](https://forum.mautic.org/t/i-have-a-problem-with-the-cron-of-an-integrated-plugin/20535 "2021-08-18T07:47:26Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.28 My Database type and version is: 5.6.43 Your problem My problem is: I have installed a plugin that connects mautic with prestashop, and every time… --- ## [Conditional form fields (referral campaign)](https://forum.mautic.org/t/conditional-form-fields-referral-campaign/20529)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 0\ **Last updated:** [August 17, 2021, 5:21pm UTC](https://forum.mautic.org/t/conditional-form-fields-referral-campaign/20529 "2021-08-17T17:21:06Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.16 My Database type and version is: mysql Your problem My problem is: Hello community, It’s a bit complicated to explain and please bear with me bec… --- ## [Mail opens and link clicks no longer counted/registered](https://forum.mautic.org/t/mail-opens-and-link-clicks-no-longer-counted-registered/18753)
**Author:** [@shopfactory](https://forum.mautic.org/u/shopfactory)\ **Replies:** 2\ **Last updated:** [August 16, 2021, 8:40pm UTC](https://forum.mautic.org/t/mail-opens-and-link-clicks-no-longer-counted-registered/18753 "2021-08-16T20:40:02Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2.24 My Database type and version is: Your problem My problem is: Since a couple of weeks our Mail opens are no longer counted and the clicks on links … --- ## [MJML template does not clone correctly](https://forum.mautic.org/t/mjml-template-does-not-clone-correctly/20283)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 5\ **Last updated:** [August 16, 2021, 1:10pm UTC](https://forum.mautic.org/t/mjml-template-does-not-clone-correctly/20283 "2021-08-16T13:10:34Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.21 Your problem My problem is: I am trying to clone an email that was is based on an MJML template. When I clone the email, it reverts to a HTML templ… --- ## [Campaign with relative dates - what are best practices?](https://forum.mautic.org/t/campaign-with-relative-dates-what-are-best-practices/20451)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 1\ **Last updated:** [August 16, 2021, 1:08pm UTC](https://forum.mautic.org/t/campaign-with-relative-dates-what-are-best-practices/20451 "2021-08-16T13:08:30Z")
Hello, I want to create a campaign with different sending steps relative to a date field in mautic. One example use case is to introduce new users. So for example a new user should be in a campaign an get a welcome-ema… --- ## [I don't know if my emails are opened or not](https://forum.mautic.org/t/i-dont-know-if-my-emails-are-opened-or-not/20347)
**Author:** [@stam2000](https://forum.mautic.org/u/stam2000)\ **Replies:** 4\ **Last updated:** [August 16, 2021, 12:39pm UTC](https://forum.mautic.org/t/i-dont-know-if-my-emails-are-opened-or-not/20347 "2021-08-16T12:39:21Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.29 Your problem My problem is: I don’t know if my emails are opened or not I have installed postal smtp which I use to deliver my emails. The IP add… --- ## [Best way for deleting 26.000 contacts of Mautic?](https://forum.mautic.org/t/best-way-for-deleting-26-000-contacts-of-mautic/20464)
**Author:** [@paulbntz](https://forum.mautic.org/u/paulbntz)\ **Replies:** 8\ **Last updated:** [August 16, 2021, 11:27am UTC](https://forum.mautic.org/t/best-way-for-deleting-26-000-contacts-of-mautic/20464 "2021-08-16T11:27:44Z")
Your software My Mautic version is: 3.25 My PHP version is: 7.4 My Database type and version is: 10.2.40 Your problem My problem is: Which is the best way for deleting 26.000 contacts from Mautic? With the less imp… --- ## [Cannot create of edit emails](https://forum.mautic.org/t/cannot-create-of-edit-emails/20508)
**Author:** [@alex123](https://forum.mautic.org/u/alex123)\ **Replies:** 3\ **Last updated:** [August 16, 2021, 11:20am UTC](https://forum.mautic.org/t/cannot-create-of-edit-emails/20508 "2021-08-16T11:20:39Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: mysql 8 Your problem My problem is: Today I wanted to created an email and discovered that I cannot edit, create or … --- ## [Wrong Message-ID](https://forum.mautic.org/t/wrong-message-id/20507)
**Author:** [@a1exe1](https://forum.mautic.org/u/a1exe1)\ **Replies:** 0\ **Last updated:** [August 16, 2021, 9:39am UTC](https://forum.mautic.org/t/wrong-message-id/20507 "2021-08-16T09:39:28Z")
install mautic on domain1.com use smtp server on domain2.com I have had the Message-ID: ID@domain1.com but I need ID@domain2.com --- ## [Webhook doesn't identify the campaign, segment or tag](https://forum.mautic.org/t/webhook-doesnt-identify-the-campaign-segment-or-tag/9701)
**Author:** [@Roblopes](https://forum.mautic.org/u/Roblopes)\ **Replies:** 3\ **Last updated:** [August 16, 2021, 9:24am UTC](https://forum.mautic.org/t/webhook-doesnt-identify-the-campaign-segment-or-tag/9701 "2021-08-16T09:24:33Z")
Hi, I’m new to Mautic, creating my own instance to migrate from MailChimp. One of the process that I have in MailChimp is that every time a new subscriber is created (confirmed the double optin email), Mailchimp sen… --- ## [Dynamic Content won’t work](https://forum.mautic.org/t/dynamic-content-won-t-work/20494)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 6\ **Last updated:** [August 15, 2021, 5:04pm UTC](https://forum.mautic.org/t/dynamic-content-won-t-work/20494 "2021-08-15T17:04:42Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My problem is: Can’t get dynamic content to show up. For a non campaign. On a simple test on a random page of our website. Using the div code and sample… --- ## [Campaign Not Working](https://forum.mautic.org/t/campaign-not-working/8948)
**Author:** [@seedofabraham](https://forum.mautic.org/u/seedofabraham)\ **Replies:** 7\ **Last updated:** [August 15, 2021, 6:55am UTC](https://forum.mautic.org/t/campaign-not-working/8948 "2021-08-15T06:55:56Z")
I sent a campaign two days ago but now it is no longer working. I haven’t upgraded to 2.9 yet. My folders and files are all writeable, server says zero errors, and mautic logs replies: “Today’s Mautic error log is empty.… --- ## [Email - View in browser not working](https://forum.mautic.org/t/email-view-in-browser-not-working/20449)
**Author:** [@listin](https://forum.mautic.org/u/listin)\ **Replies:** 2\ **Last updated:** [August 15, 2021, 6:54am UTC](https://forum.mautic.org/t/email-view-in-browser-not-working/20449 "2021-08-15T06:54:37Z")
Your software Mautic 3.3.3 My PHP version is : PHP 7.3.7 Your problem My problem is : Unable to view email in browser when clicking the {webview\_url} token These errors are showing in the Mautic log : \[2021-08-11 … --- ## [Changed timezone but still getting this error](https://forum.mautic.org/t/changed-timezone-but-still-getting-this-error/20488)
**Author:** [@bharatvenkatesh](https://forum.mautic.org/u/bharatvenkatesh)\ **Replies:** 0\ **Last updated:** [August 14, 2021, 11:01am UTC](https://forum.mautic.org/t/changed-timezone-but-still-getting-this-error/20488 "2021-08-14T11:01:06Z")
Your software My PHP version is : 7.3.0 My MySQL/MariaDB version is (delete as applicable): 10.2.39-MariaDB Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (delete as appl… --- ## [Cannot use Console operations for cronjobs](https://forum.mautic.org/t/cannot-use-console-operations-for-cronjobs/20443)
**Author:** [@alex123](https://forum.mautic.org/u/alex123)\ **Replies:** 5\ **Last updated:** [August 14, 2021, 9:03am UTC](https://forum.mautic.org/t/cannot-use-console-operations-for-cronjobs/20443 "2021-08-14T09:03:09Z")
Your software My Mautic version is: Cannot find anywhere (update to 3.3.3 is suggested in Dashboard) My PHP version is: 7.4 My Database type and version is: MySql 8.0.25-0ubuntu0.20.04.1 Your problem My problem is: … --- ## [Cronjob not working](https://forum.mautic.org/t/cronjob-not-working/20476)
**Author:** [@millernewbie](https://forum.mautic.org/u/millernewbie)\ **Replies:** 4\ **Last updated:** [August 14, 2021, 5:58am UTC](https://forum.mautic.org/t/cronjob-not-working/20476 "2021-08-14T05:58:41Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Cronjob not working I have installed Mautic on Ubuntu 21 and now i’m stuck at cronjob, m… --- ## [Post results to another form not working](https://forum.mautic.org/t/post-results-to-another-form-not-working/6948)
**Author:** [@sofia](https://forum.mautic.org/u/sofia)\ **Replies:** 4\ **Last updated:** [August 13, 2021, 7:07am UTC](https://forum.mautic.org/t/post-results-to-another-form-not-working/6948 "2021-08-13T07:07:32Z")
Hi there, I need some help with Forms Actions \> Post results to another form. I want prospect to fill a forma with their name and email, and a friend’s name and email, so we send the last one an email with a ha… --- ## [How to send segment email to all contacts](https://forum.mautic.org/t/how-to-send-segment-email-to-all-contacts/20389)
**Author:** [@vashuverma](https://forum.mautic.org/u/vashuverma)\ **Replies:** 2\ **Last updated:** [August 13, 2021, 9:15am UTC](https://forum.mautic.org/t/how-to-send-segment-email-to-all-contacts/20389 "2021-08-13T09:15:41Z")
Your software My Mautic version is: 3.3 My PHP version is 7.3 My Database type and version is: 10.2 Your problem My problem is: I am unable to send segment emails to all contact. First I created a segmented email … --- ## [E-Mail Newsletter gets tagged with dozens of \[SPAM\] Attributes](https://forum.mautic.org/t/e-mail-newsletter-gets-tagged-with-dozens-of-spam-attributes/20419)
**Author:** [@dbu](https://forum.mautic.org/u/dbu)\ **Replies:** 4\ **Last updated:** [August 12, 2021, 8:43am UTC](https://forum.mautic.org/t/e-mail-newsletter-gets-tagged-with-dozens-of-spam-attributes/20419 "2021-08-12T08:43:09Z")
Your software My Mautic version is: 3.2.4 My PHP version is: ? My Database type and version is: ? Your problem My problem is: Subject Line of Newsletter has added Tags that spell \[SPAM\] - a dozen times I added a sc… [Previous page](https://forum.mautic.org/c/support/8.md?page=127) [Next page](https://forum.mautic.org/c/support/8.md?page=129)