# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=129 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 130 --- ## [Citrix Plugin NOT working on STAND-ALONE FORMS](https://forum.mautic.org/t/citrix-plugin-not-working-on-stand-alone-forms/13678)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 2\ **Last updated:** [August 12, 2021, 8:29am UTC](https://forum.mautic.org/t/citrix-plugin-not-working-on-stand-alone-forms/13678 "2021-08-12T08:29:55Z")
Your software My Mautic version is: 2.1.6 My PHP version is: 7.2 Your problem The Citrix plug-in works for syncing/segmenting the lists, but does NOT work for STAND ALONE FORMS. Steps I have tried to fix the problem… --- ## [E-mail validator](https://forum.mautic.org/t/e-mail-validator/20426)
**Author:** [@lucasfurlan](https://forum.mautic.org/u/lucasfurlan)\ **Replies:** 1\ **Last updated:** [August 12, 2021, 7:42am UTC](https://forum.mautic.org/t/e-mail-validator/20426 "2021-08-12T07:42:49Z")
Hi everyone I’m new to Mautic and would like to know if there is any tool that validates my contact emails. I have an ecommerce site and made the integration with Mautic, but before starting the campaigns I would like … --- ## [Campaign action isn't triggered](https://forum.mautic.org/t/campaign-action-isnt-triggered/20295)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 14\ **Last updated:** [August 12, 2021, 5:59am UTC](https://forum.mautic.org/t/campaign-action-isnt-triggered/20295 "2021-08-12T05:59:55Z")
Hi, I have a question regarding email campaigns with the campaign builder. (English is not my first language and my mautic campaign builder is in German, so I may not always use the correct terms) I created a segment … --- ## [Single e-mail stop working - Error 500](https://forum.mautic.org/t/single-e-mail-stop-working-error-500/17469)
**Author:** [@rodrigooliveira](https://forum.mautic.org/u/rodrigooliveira)\ **Replies:** 3\ **Last updated:** [August 12, 2021, 2:31am UTC](https://forum.mautic.org/t/single-e-mail-stop-working-error-500/17469 "2021-08-12T02:31:21Z")
software My Mautic version is: v3.0.2 My PHP version is: 7.3.22-1+ubuntu20.04.1+deb.sury.org+1 My problem is: So, until yesterday my mautic was running perfectly (is about a month that I’m not having any kind of issu… --- ## [Mautic doesn't send emails but test yes](https://forum.mautic.org/t/mautic-doesnt-send-emails-but-test-yes/20428)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 11\ **Last updated:** [August 11, 2021, 7:16pm UTC](https://forum.mautic.org/t/mautic-doesnt-send-emails-but-test-yes/20428 "2021-08-11T19:16:34Z")
Your software My Mautic version is: 3,3,3 My PHP version is: 7,4 My Database type and version is: Your problem My problem is: Mautic is not sendig emails, but on settings, test emails it is sent correctly. These er… --- ## [Send daily newsletter in mautic (with monthly campaign)?](https://forum.mautic.org/t/send-daily-newsletter-in-mautic-with-monthly-campaign/20416)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 13\ **Last updated:** [August 11, 2021, 1:01pm UTC](https://forum.mautic.org/t/send-daily-newsletter-in-mautic-with-monthly-campaign/20416 "2021-08-11T13:01:15Z")
Hello, I want to send a daily newsletter in mautic. So I tried to create a campaign for each month. The segment for this campaign are all newsletter receivers. In the campaign I defined and send email action for every… --- ## [Form in Dynamic Content - JS not included](https://forum.mautic.org/t/form-in-dynamic-content-js-not-included/20423)
**Author:** [@tim13](https://forum.mautic.org/u/tim13)\ **Replies:** 0\ **Last updated:** [August 10, 2021, 12:16pm UTC](https://forum.mautic.org/t/form-in-dynamic-content-js-not-included/20423 "2021-08-10T12:16:40Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.29 My Database type and version is: 10.3.28-MariaDB Your problem My problem is: Dear Mautic Community, I encountered an issue: if I include a Mautic… --- ## [Mautic send test email but anymore](https://forum.mautic.org/t/mautic-send-test-email-but-anymore/20430)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 0\ **Last updated:** [August 11, 2021, 12:56am UTC](https://forum.mautic.org/t/mautic-send-test-email-but-anymore/20430 "2021-08-11T00:56:32Z")
Your software My Mautic version is: 3,3 Your problem My problem is: I scheduled campaigns or send emails directly on contact panel but Mautic doesn’t send any email but test email is ok. These errors are showing in t… --- ## [Why does Mautic resend emails to all contacts instead only to unopened?](https://forum.mautic.org/t/why-does-mautic-resend-emails-to-all-contacts-instead-only-to-unopened/15227)
**Author:** [@PaulR](https://forum.mautic.org/u/PaulR)\ **Replies:** 11\ **Last updated:** [August 10, 2021, 3:32pm UTC](https://forum.mautic.org/t/why-does-mautic-resend-emails-to-all-contacts-instead-only-to-unopened/15227 "2021-08-10T15:32:27Z")
Hi, when I ask Mautic to send emails only to those that haven´t opened the previoues email, it sends it to ALL contacts that got the previous emails, not just the unopens. I am running self-hosted Mautic 2.16.3, all is… --- ## [Can you add HTML to the Form Display Message on form success?](https://forum.mautic.org/t/can-you-add-html-to-the-form-display-message-on-form-success/20382)
**Author:** [@nextafter-dan](https://forum.mautic.org/u/nextafter-dan)\ **Replies:** 2\ **Last updated:** [August 10, 2021, 2:52pm UTC](https://forum.mautic.org/t/can-you-add-html-to-the-form-display-message-on-form-success/20382 "2021-08-10T14:52:35Z")
Is there a way to add HTML to the form confirmation message? Mautic keeps stripping the html, but I’d rather not redirect the user to another page. --- ## [Twilio Integration](https://forum.mautic.org/t/twilio-integration/20422)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 3\ **Last updated:** [August 10, 2021, 1:02pm UTC](https://forum.mautic.org/t/twilio-integration/20422 "2021-08-10T13:02:03Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.29-1~deb10u1 Your problem My problem is: I’m using Mautic and Twilio integration to send an SMS message and Mautic keeps throwing this error --- ## [Dashboard problem on login](https://forum.mautic.org/t/dashboard-problem-on-login/20400)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 1\ **Last updated:** [August 10, 2021, 11:55am UTC](https://forum.mautic.org/t/dashboard-problem-on-login/20400 "2021-08-10T11:55:24Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.3.28 My Database type and version is: MySQL Your problem My problem is: When I login to Mautic, I’m brought to the dashboard, https://mautic.xx.org/s/da… --- ## [Invalid clickthrough error showing up on log](https://forum.mautic.org/t/invalid-clickthrough-error-showing-up-on-log/20415)
**Author:** [@danielhilst](https://forum.mautic.org/u/danielhilst)\ **Replies:** 0\ **Last updated:** [August 9, 2021, 5:55pm UTC](https://forum.mautic.org/t/invalid-clickthrough-error-showing-up-on-log/20415 "2021-08-09T17:55:44Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.2 My Database type and version is: 5.7 Your problem My problem is: I’m noticing these errors in the log. I’m not sure if it’s safe to ignore them or no… --- ## [Empty Event Name?](https://forum.mautic.org/t/empty-event-name/20407)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [August 9, 2021, 3:58pm UTC](https://forum.mautic.org/t/empty-event-name/20407 "2021-08-09T15:58:10Z")
Your software 3.3.3 My PHP version is : 7.4.21 My problem is : Install is working fine. I discovered today the following error with a created email contact. I don’t see any relevant error in the logs. We have some f… --- ## [3.1.0: SES API working but not SNS (404 /worker/amazon/callback)](https://forum.mautic.org/t/3-1-0-ses-api-working-but-not-sns-404-worker-amazon-callback/15832)
**Author:** [@benbeh](https://forum.mautic.org/u/benbeh)\ **Replies:** 13\ **Last updated:** [August 6, 2021, 3:16am UTC](https://forum.mautic.org/t/3-1-0-ses-api-working-but-not-sns-404-worker-amazon-callback/15832 "2021-08-06T03:16:48Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3.20 My Docker container is: https://hub.docker.com/r/mautic/mautic Your problem Hi, I receive a 404 when accessing /mailer/amazon/callback. I configured… --- ## [Notices - Trying to access array offset on value of type null](https://forum.mautic.org/t/notices-trying-to-access-array-offset-on-value-of-type-null/18008)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 12\ **Last updated:** [August 5, 2021, 5:44pm UTC](https://forum.mautic.org/t/notices-trying-to-access-array-offset-on-value-of-type-null/18008 "2021-08-05T17:44:27Z")
Mautic 3.2.5 / PHP 7.4.14 / Mysql 5.7 Getting loads of these noticesin the log: mautic.NOTICE: PHP Notice - Trying to access array offset on value of type null - in file /var/www/htdocs/app/bundles/ReportBundle/Form/T… --- ## [At a loss with the GrapeJS builder](https://forum.mautic.org/t/at-a-loss-with-the-grapejs-builder/20368)
**Author:** [@PowerBoot](https://forum.mautic.org/u/PowerBoot)\ **Replies:** 2\ **Last updated:** [August 5, 2021, 1:54pm UTC](https://forum.mautic.org/t/at-a-loss-with-the-grapejs-builder/20368 "2021-08-05T13:54:28Z")
Your software My Mautic version is: 3.3.1 My PHP version is:7.4 My Database type and version is:MySQL Your problem My problem is: I’m at a loss with how to make some styling changes in the GrapeJS builder. It appe… --- ## [Shortening URL in SMS](https://forum.mautic.org/t/shortening-url-in-sms/20373)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [August 5, 2021, 1:17pm UTC](https://forum.mautic.org/t/shortening-url-in-sms/20373 "2021-08-05T13:17:12Z")
Can anyone explain or point me in the right direction on how to shorten urls in mautic SMS --- ## [Mautic doesn't send emails to smtp API](https://forum.mautic.org/t/mautic-doesnt-send-emails-to-smtp-api/20204)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 6\ **Last updated:** [August 4, 2021, 2:17pm UTC](https://forum.mautic.org/t/mautic-doesnt-send-emails-to-smtp-api/20204 "2021-08-04T14:17:10Z")
Your software My Mautic version is:3.1.0 My PHP version is:7.3 My Database type and version is: Your problem My problem is: mautic doesn’t send emails to smtp API. The stats show that emails have been sent but the … --- ## [Setup inbox](https://forum.mautic.org/t/setup-inbox/20331)
**Author:** [@obelix](https://forum.mautic.org/u/obelix)\ **Replies:** 3\ **Last updated:** [August 4, 2021, 11:07am UTC](https://forum.mautic.org/t/setup-inbox/20331 "2021-08-04T11:07:21Z")
Hello! I want to know how I can receive the responses of my clients to a specific email for example mybusiness@mydomain.com Thanks --- ## [Does gated video work on mobile or just computer](https://forum.mautic.org/t/does-gated-video-work-on-mobile-or-just-computer/20342)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 4\ **Last updated:** [August 3, 2021, 8:16pm UTC](https://forum.mautic.org/t/does-gated-video-work-on-mobile-or-just-computer/20342 "2021-08-03T20:16:00Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: MySQL Your problem My problem is: I’ve properly setup gated video and it works properly on the computer but when I a… --- ## [Strange Campaign Behaviours](https://forum.mautic.org/t/strange-campaign-behaviours/20333)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [August 2, 2021, 9:17am UTC](https://forum.mautic.org/t/strange-campaign-behaviours/20333 "2021-08-02T09:17:50Z")
For some strange reason of late one of my clients instances started acting really strange. I launch a campaign and then I see that only part of the emails have been sent. First mailer in campaign shows the following: … --- ## ["Please wait..." and nothing happens! Unable to save settings.](https://forum.mautic.org/t/please-wait-and-nothing-happens-unable-to-save-settings/4359)
**Author:** [@alexb](https://forum.mautic.org/u/alexb)\ **Replies:** 7\ **Last updated:** [July 29, 2021, 4:14pm UTC](https://forum.mautic.org/t/please-wait-and-nothing-happens-unable-to-save-settings/4359 "2021-07-29T16:14:03Z")
“Please wait…” and nothing happens! Unable to save settings i.e. the buttons “save & close” and “apply” effectively don’t work. The Chrome inspector says this: http://www.mydomain.com/e/s/config/edit?mauticUserLast… --- ## [Campaign conditions based off of utm tags](https://forum.mautic.org/t/campaign-conditions-based-off-of-utm-tags/20302)
**Author:** [@yzfr1](https://forum.mautic.org/u/yzfr1)\ **Replies:** 0\ **Last updated:** [July 28, 2021, 9:21pm UTC](https://forum.mautic.org/t/campaign-conditions-based-off-of-utm-tags/20302 "2021-07-28T21:21:26Z")
Your software My Mautic version is:3.3.3 My PHP version is:7.3.27 My Database type and version is:10.3.28-MariaDB Your problem My issue is with campaigns and conditions based off of contact fields when UTM fields sh… --- ## [Where is the main admin owner of Mautic CRM mailing address option](https://forum.mautic.org/t/where-is-the-main-admin-owner-of-mautic-crm-mailing-address-option/20269)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 4\ **Last updated:** [July 27, 2021, 5:06pm UTC](https://forum.mautic.org/t/where-is-the-main-admin-owner-of-mautic-crm-mailing-address-option/20269 "2021-07-27T17:06:40Z")
Your problem My problem is: I’m trying to find the mailing address option of my Mautic CRM as an owner for CAN-SPAM compliance: Disclose your location – Emails should include the valid postal address of the sender. I… --- ## [Mautic 3.1.1 Modify contact's tags in Form Actions just disappeared](https://forum.mautic.org/t/mautic-3-1-1-modify-contacts-tags-in-form-actions-just-disappeared/16579)
**Author:** [@tecnotronico](https://forum.mautic.org/u/tecnotronico)\ **Replies:** 2\ **Last updated:** [July 27, 2021, 6:17am UTC](https://forum.mautic.org/t/mautic-3-1-1-modify-contacts-tags-in-form-actions-just-disappeared/16579 "2021-07-27T06:17:30Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.2 Your problem My problem is: We have upgraded our Mautic to version 3.1.1 and now the "Modify contact’s tags"option in the Form’s Actions just disappea… --- ## [How to define Alt text for Social Elements?](https://forum.mautic.org/t/how-to-define-alt-text-for-social-elements/20284)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 0\ **Last updated:** [July 26, 2021, 11:26pm UTC](https://forum.mautic.org/t/how-to-define-alt-text-for-social-elements/20284 "2021-07-26T23:26:39Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.21 Your problem My problem is: I have a SocialElement block on the end of the newsletter (using the GrapeJS builder). Now when passing through Mail Te… --- ## [Campaign does not start](https://forum.mautic.org/t/campaign-does-not-start/20280)
**Author:** [@obelix](https://forum.mautic.org/u/obelix)\ **Replies:** 2\ **Last updated:** [July 26, 2021, 6:36pm UTC](https://forum.mautic.org/t/campaign-does-not-start/20280 "2021-07-26T18:36:59Z")
I have installed mautic in cpanel, a web hosting server… but everything is pending, including emails, tags, absolutely everything. I have checked the cronjobs on my hosting server, they say that everything is fine, /us… --- ## [Can't track links clicks on gmail](https://forum.mautic.org/t/cant-track-links-clicks-on-gmail/19567)
**Author:** [@vmoreira96](https://forum.mautic.org/u/vmoreira96)\ **Replies:** 2\ **Last updated:** [July 26, 2021, 10:08am UTC](https://forum.mautic.org/t/cant-track-links-clicks-on-gmail/19567 "2021-07-26T10:08:03Z")
Your software My Mautic version is: 2.16.4 My PHP version is: 7.1.32 My Database type and version is: idk Your problem My problem is: Hello, Recently we’ve had problems tracking our users activity and after runnin… --- ## [Unable to write to cache directory?](https://forum.mautic.org/t/unable-to-write-to-cache-directory/20261)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 0\ **Last updated:** [July 24, 2021, 8:33pm UTC](https://forum.mautic.org/t/unable-to-write-to-cache-directory/20261 "2021-07-24T20:33:22Z")
Answering my own post: For anybody needing to modify the configuration file that includes the cache route, it’s found at: … /mautic/app/config/local.php Thanks. [Previous page](https://forum.mautic.org/c/support/8.md?page=128) [Next page](https://forum.mautic.org/c/support/8.md?page=130)