# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=13 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 14 --- ## [index.php is now added to my URL string](https://forum.mautic.org/t/index-php-is-now-added-to-my-url-string/10678)
**Author:** [@richardmerry](https://forum.mautic.org/u/richardmerry)\ **Replies:** 8\ **Last updated:** [April 28, 2025, 4:50pm UTC](https://forum.mautic.org/t/index-php-is-now-added-to-my-url-string/10678 "2025-04-28T16:50:15Z")
My Mautic login URL has always been https://www.domain.com/s/login. I had to reinstall version 2.13 and now my login URL is https://www.domain.com/index.php/s/login Does any now what could have caused the extra index.p… --- ## [Mautic Hangs or Takes forever to open a Large Segment](https://forum.mautic.org/t/mautic-hangs-or-takes-forever-to-open-a-large-segment/27289)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 20\ **Last updated:** [April 28, 2025, 2:52pm UTC](https://forum.mautic.org/t/mautic-hangs-or-takes-forever-to-open-a-large-segment/27289 "2025-04-28T14:52:11Z")
Hi, I have a question, we have a relatively strong instance of Mautic running on a 4 Dedicated CPU and 8GB of Ram only for the application server, the DB server is 32 Dedicated CPU and 64GB of RAM. My problem is when t… --- ## [Mautic & Intercom](https://forum.mautic.org/t/mautic-intercom/13246)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [April 28, 2025, 12:19pm UTC](https://forum.mautic.org/t/mautic-intercom/13246 "2025-04-28T12:19:47Z")
Hi I use Intercom heavily with a number of customers and would like to find out if anyone has experience with integrating Intercom with Mautic and if there is a way to trigger an intercom automated message from Mautic w… --- ## [Moving Mautic 5 SQL DB: bash script to automate export/import to new server](https://forum.mautic.org/t/moving-mautic-5-sql-db-bash-script-to-automate-export-import-to-new-server/35574)
**Author:** [@ctotech](https://forum.mautic.org/u/ctotech)\ **Replies:** 2\ **Last updated:** [April 27, 2025, 5:38pm UTC](https://forum.mautic.org/t/moving-mautic-5-sql-db-bash-script-to-automate-export-import-to-new-server/35574 "2025-04-27T17:38:37Z")
I’m sharing this bash script that I had to create to export/import the Mautic 5 MySQL database to a new server. Feel free to use it to save yourself some time. It will export all tables from a local source database, fix … --- ## [Based on mautic info - 1026 email for sending but 826 sent](https://forum.mautic.org/t/based-on-mautic-info-1026-email-for-sending-but-826-sent/35562)
**Author:** [@YooHooXia](https://forum.mautic.org/u/YooHooXia)\ **Replies:** 3\ **Last updated:** [April 27, 2025, 7:27am UTC](https://forum.mautic.org/t/based-on-mautic-info-1026-email-for-sending-but-826-sent/35562 "2025-04-27T07:27:08Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2.23 My Database type and version is: 11.4.3-MariaDB-ubu2204 Your problem My problem is: Based on mautic info - 1026 email for sending but 826 sent. H… --- ## [Builder window does not close in Mautic 5.2.3](https://forum.mautic.org/t/builder-window-does-not-close-in-mautic-5-2-3/35328)
**Author:** [@adrianr1974](https://forum.mautic.org/u/adrianr1974)\ **Replies:** 1\ **Last updated:** [April 25, 2025, 5:54pm UTC](https://forum.mautic.org/t/builder-window-does-not-close-in-mautic-5-2-3/35328 "2025-04-25T17:54:28Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.3 My Database type and version is: MariaDB 10.6.21 Your problem I am migrating from Mautic 4.4.13 to 5.2.3. My understanding is that email templates can… --- ## [Email DSN with Workspace, failing with credentials warnings](https://forum.mautic.org/t/email-dsn-with-workspace-failing-with-credentials-warnings/31680)
**Author:** [@dannymh](https://forum.mautic.org/u/dannymh)\ **Replies:** 4\ **Last updated:** [April 25, 2025, 2:18pm UTC](https://forum.mautic.org/t/email-dsn-with-workspace-failing-with-credentials-warnings/31680 "2025-04-25T14:18:50Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.30 My Database type and version is: MariaDB 10.x Your problem My problem is: Switched to Google Workspace for our email provider and now due to them n… --- ## [Problem with mautic email template](https://forum.mautic.org/t/problem-with-mautic-email-template/35548)
**Author:** [@jiyadme](https://forum.mautic.org/u/jiyadme)\ **Replies:** 5\ **Last updated:** [April 25, 2025, 12:15pm UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548 "2025-04-25T12:15:18Z")
hello everyone I’m facing issue with email .. after setting up the email template it’s perfect and you can take a look (https://redacted.com/email/preview/1) anyone from support but the point when I go to the contact … --- ## [Code mode e-mail - e-mail builder not accessible](https://forum.mautic.org/t/code-mode-e-mail-e-mail-builder-not-accessible/25657)
**Author:** [@chiefofthehive](https://forum.mautic.org/u/chiefofthehive)\ **Replies:** 18\ **Last updated:** [December 15, 2022, 6:13am UTC](https://forum.mautic.org/t/code-mode-e-mail-e-mail-builder-not-accessible/25657 "2022-12-15T06:13:45Z")
My Mautic version is: 4.4.3 My PHP version is: 7.4 My Database type and version is: mysql My problem is: When creating an e-mail and selecting “code mode” as a theme the builder button on the right upper corner is gr… --- ## [Form Send Results not Keeping Styling](https://forum.mautic.org/t/form-send-results-not-keeping-styling/35553)
**Author:** [@cdavey](https://forum.mautic.org/u/cdavey)\ **Replies:** 2\ **Last updated:** [April 24, 2025, 4:50pm UTC](https://forum.mautic.org/t/form-send-results-not-keeping-styling/35553 "2025-04-24T16:50:41Z")
Hi All, My Mautic version is: 5.2.2 My problem is: When creating a form with the Send Form Results action, the styling is not respected, no matter what method is used. Steps I have tried to fix the problem: I have t… --- ## [The receiver "doctrine" does not exist](https://forum.mautic.org/t/the-receiver-doctrine-does-not-exist/35313)
**Author:** [@YooHooXia](https://forum.mautic.org/u/YooHooXia)\ **Replies:** 9\ **Last updated:** [April 24, 2025, 10:49am UTC](https://forum.mautic.org/t/the-receiver-doctrine-does-not-exist/35313 "2025-04-24T10:49:58Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2.23 My Database type and version is: 11.4.3-MariaDB-ubu2204 Your problem My problem is: I have this error every 2-3 sec in log \[2025-03-19T18:46:02.… --- ## [Edit code on email builder](https://forum.mautic.org/t/edit-code-on-email-builder/21676)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 6\ **Last updated:** [April 6, 2022, 8:02pm UTC](https://forum.mautic.org/t/edit-code-on-email-builder/21676 "2022-04-06T20:02:52Z")
Your software My Mautic version is: 4.02 My PHP version is: 7.3 My Database type and version is: MySQL 8+ Your problem My problem is: Cannot edit html code after saving These errors are showing in the log: None fou… --- ## [How to Disable MJML and HTML Code Sanitisation](https://forum.mautic.org/t/how-to-disable-mjml-and-html-code-sanitisation/35529)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 8\ **Last updated:** [April 23, 2025, 4:21pm UTC](https://forum.mautic.org/t/how-to-disable-mjml-and-html-code-sanitisation/35529 "2025-04-23T16:21:20Z")
Hello, Over the past week I have been attempting to code some new emails templates by cloning an existing template and then making code modifications to the twig files etc. I then create a segment email, open the custom… --- ## [Mautic:iplookup:download ssh console command reports error on line 99](https://forum.mautic.org/t/mauticdownload-ssh-console-command-reports-error-on-line-99/35504)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 13\ **Last updated:** [April 23, 2025, 5:50am UTC](https://forum.mautic.org/t/mauticdownload-ssh-console-command-reports-error-on-line-99/35504 "2025-04-23T05:50:52Z")
Hello, Your software My Mautic version is: 6.0.0 My PHP version is: 8.3.x Your problem I have setup GeoLite2 city locations however the cron job does create a log file or log anything. However if I run the console c… --- ## [Is the WordPress Mautic Plugin Still functional?](https://forum.mautic.org/t/is-the-wordpress-mautic-plugin-still-functional/32909)
**Author:** [@sunbpo](https://forum.mautic.org/u/sunbpo)\ **Replies:** 8\ **Last updated:** [April 22, 2025, 2:05pm UTC](https://forum.mautic.org/t/is-the-wordpress-mautic-plugin-still-functional/32909 "2025-04-22T14:05:44Z")
Your software My Mautic version is:5.0.4 My PHP version is: My Database type and version is: Your problem My problem is: I am trying to integrate Mautic with my WordPress website and when I checked the plugin is not… --- ## [vTiger integration with Mautic 5?](https://forum.mautic.org/t/vtiger-integration-with-mautic-5/33101)
**Author:** [@okagoogle](https://forum.mautic.org/u/okagoogle)\ **Replies:** 8\ **Last updated:** [April 22, 2025, 1:08pm UTC](https://forum.mautic.org/t/vtiger-integration-with-mautic-5/33101 "2025-04-22T13:08:55Z")
Is there a vTiger plugin for Mautic Community Edition? I want to integrate the vTiger Open Source version with Mautic 5 --- ## [Unable to configure IMAP - Microsoft 365](https://forum.mautic.org/t/unable-to-configure-imap-microsoft-365/35535)
**Author:** [@sebastien1](https://forum.mautic.org/u/sebastien1)\ **Replies:** 3\ **Last updated:** [April 22, 2025, 10:43am UTC](https://forum.mautic.org/t/unable-to-configure-imap-microsoft-365/35535 "2025-04-22T10:43:52Z")
Hello everyone, when I configure the IMAP login information and test the connection, I encounter this problem: The credentials are correct, and there are no errors in the logs. I’m using Microsoft 365. Thank you in… --- ## [Most Visited Paged Chart Empty](https://forum.mautic.org/t/most-visited-paged-chart-empty/35507)
**Author:** [@msmerry](https://forum.mautic.org/u/msmerry)\ **Replies:** 0\ **Last updated:** [April 14, 2025, 4:16am UTC](https://forum.mautic.org/t/most-visited-paged-chart-empty/35507 "2025-04-14T04:16:01Z")
Your software My Mautic version is: 5 My PHP version is: 8.2.26 My Database type and version is: 11.4.4-MariaDB Your problem My problem is: the “Most visited Pages” graph is empty These errors are showing in the lo… --- ## [Tracking Code (mtc.js) very slow](https://forum.mautic.org/t/tracking-code-mtc-js-very-slow/14292)
**Author:** [@thatoneguy](https://forum.mautic.org/u/thatoneguy)\ **Replies:** 3\ **Last updated:** [April 14, 2025, 3:52am UTC](https://forum.mautic.org/t/tracking-code-mtc-js-very-slow/14292 "2025-04-14T03:52:59Z")
Your software Running on cpanel webhost with 2GB RAM, setup as subdirectory of website public\_html/m/ My Mautic version is: v2.16.2 My PHP version is: 7.3.17 Your problem My problem is: mtc.js TTFB is very high gene… --- ## [Dashboard Recent Activity Widget](https://forum.mautic.org/t/dashboard-recent-activity-widget/35495)
**Author:** [@maggi](https://forum.mautic.org/u/maggi)\ **Replies:** 1\ **Last updated:** [April 13, 2025, 12:17am UTC](https://forum.mautic.org/t/dashboard-recent-activity-widget/35495 "2025-04-13T00:17:04Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: mysql8 Your problem My problem is: I have not been able to create a user and associated role without removing the ability… --- ## [Form\_results\_1\_subscribe doesn't exist](https://forum.mautic.org/t/form-results-1-subscribe-doesnt-exist/35052)
**Author:** [@jm1](https://forum.mautic.org/u/jm1)\ **Replies:** 10\ **Last updated:** [April 12, 2025, 4:12pm UTC](https://forum.mautic.org/t/form-results-1-subscribe-doesnt-exist/35052 "2025-04-12T16:12:59Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.3 My Database type and version is: MySQL 8.0 Your problem I can’t see “Detail” of any contact. When I try, I got the error in the log like below. Any wa… --- ## [Error running migrations](https://forum.mautic.org/t/error-running-migrations/35481)
**Author:** [@miguelfalcon](https://forum.mautic.org/u/miguelfalcon)\ **Replies:** 2\ **Last updated:** [April 11, 2025, 6:02pm UTC](https://forum.mautic.org/t/error-running-migrations/35481 "2025-04-11T18:02:59Z")
After upgrading to Mautic 6, when I try to run migrations with: doctrine:migrations:migrate I get the following response: WARNING! You are about to execute a migration in database "dxdrdzaw\_p2zv1" that could result i… --- ## [Issues with Email Campaigns and Media in Mautic 6.0.0](https://forum.mautic.org/t/issues-with-email-campaigns-and-media-in-mautic-6-0-0/35476)
**Author:** [@sebastien1](https://forum.mautic.org/u/sebastien1)\ **Replies:** 11\ **Last updated:** [April 10, 2025, 11:17am UTC](https://forum.mautic.org/t/issues-with-email-campaigns-and-media-in-mautic-6-0-0/35476 "2025-04-10T11:17:49Z")
Hello everyone, First of all, thank you for this amazing software — Mautic 6.0.0! I’m planning to use it as part of my Master’s studies in Computer Science and Digital Communication. I’ve deployed Mautic on a VPS runn… --- ## [500 error when sending test email](https://forum.mautic.org/t/500-error-when-sending-test-email/35237)
**Author:** [@ggrey](https://forum.mautic.org/u/ggrey)\ **Replies:** 6\ **Last updated:** [April 10, 2025, 9:26am UTC](https://forum.mautic.org/t/500-error-when-sending-test-email/35237 "2025-04-10T09:26:38Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.1.3 My Database type and version is: 11.2.6-MariaDB-ubu2204 Your problem i tried to send a test email from channels \> email \> send example and the pop u… --- ## [Smart Idea to delete form submits with native functions?](https://forum.mautic.org/t/smart-idea-to-delete-form-submits-with-native-functions/35488)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [April 10, 2025, 6:49am UTC](https://forum.mautic.org/t/smart-idea-to-delete-form-submits-with-native-functions/35488 "2025-04-10T06:49:02Z")
A client is using a form bot to continuously monitor the functionality of the mautic instance. That creates a lot of form submits, that are of no further use. Do you have an idea, how to get rid of them at the same tim… --- ## [Database does not updata - and no error log?](https://forum.mautic.org/t/database-does-not-updata-and-no-error-log/35447)
**Author:** [@nanneson](https://forum.mautic.org/u/nanneson)\ **Replies:** 3\ **Last updated:** [April 10, 2025, 6:35am UTC](https://forum.mautic.org/t/database-does-not-updata-and-no-error-log/35447 "2025-04-10T06:35:55Z")
I just updated mautic from 4. something, up to the latest version 6.0. I used the commandline, the following steps: php bin/console mautic:update:find php bin/console mautic:update:apply php bin/console mautic:update… --- ## [Mautic won't recognize installation](https://forum.mautic.org/t/mautic-wont-recognize-installation/35098)
**Author:** [@dietergi](https://forum.mautic.org/u/dietergi)\ **Replies:** 7\ **Last updated:** [April 10, 2025, 12:03am UTC](https://forum.mautic.org/t/mautic-wont-recognize-installation/35098 "2025-04-10T00:03:27Z")
Your software My Mautic version is: 5.2.1 My PHP version is: not sure My Database type and version is: Mysql 8.0 Your problem My problem is: I am running Mautic in docker for a while now, send already a couple of ma… --- ## [Mautic API creates lead entity with NULL values](https://forum.mautic.org/t/mautic-api-creates-lead-entity-with-null-values/35485)
**Author:** [@alexnitsche](https://forum.mautic.org/u/alexnitsche)\ **Replies:** 9\ **Last updated:** [April 9, 2025, 7:32pm UTC](https://forum.mautic.org/t/mautic-api-creates-lead-entity-with-null-values/35485 "2025-04-09T19:32:08Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.2.20 My Database type and version is: MariaDB 10.5.18 Your problem Using composer-based Mautic v5.2.4 (latest) and creating contacts via Mautic API endp… --- ## [New theme builder to create and or modify template themes and what about a theme manager?](https://forum.mautic.org/t/new-theme-builder-to-create-and-or-modify-template-themes-and-what-about-a-theme-manager/35484)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 1\ **Last updated:** [April 9, 2025, 3:02pm UTC](https://forum.mautic.org/t/new-theme-builder-to-create-and-or-modify-template-themes-and-what-about-a-theme-manager/35484 "2025-04-09T15:02:00Z")
Hello, Mautic 6.0.0 has an updated theme builder which is great. You can select a template theme, apply modifications, these modification are stored somewhere hidden in Mautic and you can use it in an email campaign etc… --- ## [Import contact from command line](https://forum.mautic.org/t/import-contact-from-command-line/22643)
**Author:** [@romain23](https://forum.mautic.org/u/romain23)\ **Replies:** 4\ **Last updated:** [April 8, 2025, 5:34pm UTC](https://forum.mautic.org/t/import-contact-from-command-line/22643 "2025-04-08T17:34:45Z")
My Mautic version is: 4.1.2 Hello, I’m trying to import data from a bash script, I would like to import contacts (firstname,email) from a csv file and add them to a segment. It seems that ./console mautic:import is th… [Previous page](https://forum.mautic.org/c/support/8.md?page=12) [Next page](https://forum.mautic.org/c/support/8.md?page=14)