# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=130 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 131 --- ## [Cannot search for leads that are right in front of me?](https://forum.mautic.org/t/cannot-search-for-leads-that-are-right-in-front-of-me/20208)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 4\ **Last updated:** [July 23, 2021, 3:56pm UTC](https://forum.mautic.org/t/cannot-search-for-leads-that-are-right-in-front-of-me/20208 "2021-07-23T15:56:33Z")
My collegue is having an issue in the contacts page. When she goes into the list of leads and searches for something (even the name of the first lead in the list), most of the times the research bar returns no results. I… --- ## [Unsubscribe Link in Mautic](https://forum.mautic.org/t/unsubscribe-link-in-mautic/20164)
**Author:** [@ashishbh](https://forum.mautic.org/u/ashishbh)\ **Replies:** 15\ **Last updated:** [July 23, 2021, 2:59pm UTC](https://forum.mautic.org/t/unsubscribe-link-in-mautic/20164 "2021-07-23T14:59:32Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.29 My Database type and version is:MariaDB 5.5.68 Your problem My problem is: Well I am new with Mautic and I used other tools before so I added unsu… --- ## [Facebook login doesn't work completely with form embedded on a Joomla module](https://forum.mautic.org/t/facebook-login-doesnt-work-completely-with-form-embedded-on-a-joomla-module/20244)
**Author:** [@tom94](https://forum.mautic.org/u/tom94)\ **Replies:** 0\ **Last updated:** [July 23, 2021, 9:36am UTC](https://forum.mautic.org/t/facebook-login-doesnt-work-completely-with-form-embedded-on-a-joomla-module/20244 "2021-07-23T09:36:33Z")
Hi all, Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.21 My Joomla! version is : 3.8.27 (same PHP version) My Mautic-Joomla plugin version is : 1.2 My Database type and version is: Apache libmysq… --- ## [I can't connect mautic to my postal SMTP](https://forum.mautic.org/t/i-cant-connect-mautic-to-my-postal-smtp/20236)
**Author:** [@stam2000](https://forum.mautic.org/u/stam2000)\ **Replies:** 4\ **Last updated:** [July 22, 2021, 1:49pm UTC](https://forum.mautic.org/t/i-cant-connect-mautic-to-my-postal-smtp/20236 "2021-07-22T13:49:14Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.27 Debian 4.19.194-3 (2021-07-18) x86\_64 (AWS EC2 instance) Your problem My problem is: I can’t connect mautic to my postal SMTP These errors are sho… --- ## [Cron jobs issues](https://forum.mautic.org/t/cron-jobs-issues/18470)
**Author:** [@amit.kumar](https://forum.mautic.org/u/amit.kumar)\ **Replies:** 4\ **Last updated:** [July 21, 2021, 7:23am UTC](https://forum.mautic.org/t/cron-jobs-issues/18470 "2021-07-21T07:23:39Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3.25 My Database type and version is: Mysql 5.7 Your problem My problem is: cron jobs fail. These errors are showing in the log: In AbstractMySQLDrive… --- ## [Mautic code in field\_helper.php identified as malware by MalCare](https://forum.mautic.org/t/mautic-code-in-field-helper-php-identified-as-malware-by-malcare/19371)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 2\ **Last updated:** [July 21, 2021, 7:02am UTC](https://forum.mautic.org/t/mautic-code-in-field-helper-php-identified-as-malware-by-malcare/19371 "2021-07-21T07:02:59Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: 5.7 Your problem My problem is: On some of my servers I have Mautic installed co-living with Wordpress (sharing the … --- ## [AbstractMySQLDriver.php line 106](https://forum.mautic.org/t/abstractmysqldriver-php-line-106/20223)
**Author:** [@scott1](https://forum.mautic.org/u/scott1)\ **Replies:** 0\ **Last updated:** [July 21, 2021, 3:00am UTC](https://forum.mautic.org/t/abstractmysqldriver-php-line-106/20223 "2021-07-21T03:00:17Z")
Mauti 3.2.4 My PHP version is : 7.2.34 My MySQL/MariaDB version is (delete as applicable): MySQL 8.0.2 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (delete as applicabl… --- ## [All files have root (instead of www-data) permission after running php upgrade\_v3.php. Is this OK?](https://forum.mautic.org/t/all-files-have-root-instead-of-www-data-permission-after-running-php-upgrade-v3-php-is-this-ok/20213)
**Author:** [@hhjchen](https://forum.mautic.org/u/hhjchen)\ **Replies:** 4\ **Last updated:** [July 20, 2021, 3:21pm UTC](https://forum.mautic.org/t/all-files-have-root-instead-of-www-data-permission-after-running-php-upgrade-v3-php-is-this-ok/20213 "2021-07-20T15:21:38Z")
Your software: Mautic 2.16.5 → Mautic 3.2.4 (Docker) My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MySQL5.7 Updating/Installing Errors Upgrading/installing via (delete as applicable) : C… --- ## [How to track custom (any) event eg web link click](https://forum.mautic.org/t/how-to-track-custom-any-event-eg-web-link-click/20188)
**Author:** [@samtuke](https://forum.mautic.org/u/samtuke)\ **Replies:** 4\ **Last updated:** [July 19, 2021, 11:36am UTC](https://forum.mautic.org/t/how-to-track-custom-any-event-eg-web-link-click/20188 "2021-07-19T11:36:03Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.21 Your problem My problem is: I want to track custom events, in my case visiting a particular website page on a Wordpress site, and use this tracking … --- ## [Using the calendar](https://forum.mautic.org/t/using-the-calendar/20024)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 4\ **Last updated:** [July 19, 2021, 8:56am UTC](https://forum.mautic.org/t/using-the-calendar/20024 "2021-07-19T08:56:28Z")
Your software My Mautic version is: latest Hi, is there a way to make it so that, when a user puts a date inside a contact information, that date appears inside the calendar? For example, I have the contact “John Smit… --- ## [Dynamic content (token) for sending message (SMS)](https://forum.mautic.org/t/dynamic-content-token-for-sending-message-sms/20192)
**Author:** [@zayaz](https://forum.mautic.org/u/zayaz)\ **Replies:** 1\ **Last updated:** [July 18, 2021, 4:05pm UTC](https://forum.mautic.org/t/dynamic-content-token-for-sending-message-sms/20192 "2021-07-18T16:05:09Z")
Hi , is it possible to create a message template and use “token” content to personalized the message sent on sms campaign ? --- ## [Exporting contacts through commandline](https://forum.mautic.org/t/exporting-contacts-through-commandline/20199)
**Author:** [@wzard](https://forum.mautic.org/u/wzard)\ **Replies:** 1\ **Last updated:** [July 18, 2021, 3:35pm UTC](https://forum.mautic.org/t/exporting-contacts-through-commandline/20199 "2021-07-18T15:35:57Z")
Your software My Mautic version is: 2.15 My PHP version is: 7.125 My Database type and version is: N/A Your problem My problem is: I had an old mautic installation and some contacts on them. Now, the installation is… --- ## [Campaign Condition to trigger action in business/social hours](https://forum.mautic.org/t/campaign-condition-to-trigger-action-in-business-social-hours/20193)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 5:50am UTC](https://forum.mautic.org/t/campaign-condition-to-trigger-action-in-business-social-hours/20193 "2021-07-17T05:50:48Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 Your problem My problem is: We have an autoresponder that we have setup in a campaign, looking for a tool that will allow us to trigger an action (ema… --- ## [Dynamic list-content in email/newsletter](https://forum.mautic.org/t/dynamic-list-content-in-email-newsletter/20146)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 16\ **Last updated:** [July 16, 2021, 7:14pm UTC](https://forum.mautic.org/t/dynamic-list-content-in-email-newsletter/20146 "2021-07-16T19:14:43Z")
Hello, is there a way to have dynamic content in an email/newsletter send with mautic? For example: I have a list with 20 items. I want to send an email which contains 5 of these items per receiver, but this should b… --- ## [Email sending stuck as pending actions when I modified the campaign](https://forum.mautic.org/t/email-sending-stuck-as-pending-actions-when-i-modified-the-campaign/20153)
**Author:** [@chris1970](https://forum.mautic.org/u/chris1970)\ **Replies:** 5\ **Last updated:** [July 15, 2021, 4:18pm UTC](https://forum.mautic.org/t/email-sending-stuck-as-pending-actions-when-i-modified-the-campaign/20153 "2021-07-15T16:18:28Z")
Your software My Mautic version is: 3.32 My PHP version is: 7.4 My Database type and version is: 5.7 Your problem Email sending stuck as pending actions when I modified the campaign. Actually the campaign worked we… --- ## [Malicious file in Ionos hosting](https://forum.mautic.org/t/malicious-file-in-ionos-hosting/20174)
**Author:** [@ysam](https://forum.mautic.org/u/ysam)\ **Replies:** 1\ **Last updated:** [July 15, 2021, 2:54am UTC](https://forum.mautic.org/t/malicious-file-in-ionos-hosting/20174 "2021-07-15T02:54:17Z")
Your software My Mautic version is:3.3.3 My PHP version is:7.4 My Database type and version is:MySQL 5.7 Your problem My problem is: Ionos shared hosting detected malicious file These errors are showing in the log: … --- ## [How can I filter opt-outs only?](https://forum.mautic.org/t/how-can-i-filter-opt-outs-only/20169)
**Author:** [@mrusso81](https://forum.mautic.org/u/mrusso81)\ **Replies:** 2\ **Last updated:** [July 14, 2021, 9:08pm UTC](https://forum.mautic.org/t/how-can-i-filter-opt-outs-only/20169 "2021-07-14T21:08:37Z")
Your software My Mautic version is: 2.16.5 My PHP version is: PHP Version 7.2.24 My Database type and version is: Apache Your problem My problem is: I’m wondering how I can troubleshoot the following scenario. My m… --- ## [Custom From Name in email (Channel \> Email)](https://forum.mautic.org/t/custom-from-name-in-email-channel-email/19836)
**Author:** [@ashishbh](https://forum.mautic.org/u/ashishbh)\ **Replies:** 2\ **Last updated:** [July 14, 2021, 11:45am UTC](https://forum.mautic.org/t/custom-from-name-in-email-channel-email/19836 "2021-07-14T11:45:04Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.3.28 My Database type and version is: MariaDB 5.5.68 Your problem My problem is: I am trying to set up custom “From Name” in each email but it’s not wo… --- ## [Points every hour - not working as expected](https://forum.mautic.org/t/points-every-hour-not-working-as-expected/20147)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 3\ **Last updated:** [July 14, 2021, 6:59am UTC](https://forum.mautic.org/t/points-every-hour-not-working-as-expected/20147 "2021-07-14T06:59:11Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3 My Database type and version is: MariaDB 10. Your problem My problem is: I would like to give points to visitors, who come back after 1 hour. These a… --- ## [Mautic Spamming My Contacts with Garbage Code](https://forum.mautic.org/t/mautic-spamming-my-contacts-with-garbage-code/20143)
**Author:** [@monkeyjedi](https://forum.mautic.org/u/monkeyjedi)\ **Replies:** 6\ **Last updated:** [July 14, 2021, 4:45am UTC](https://forum.mautic.org/t/mautic-spamming-my-contacts-with-garbage-code/20143 "2021-07-14T04:45:55Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 Hi, Mautic is injecting tons of spammy ad code into my emails! This is Mautic straight out of the box, downloaded from the official website! No wonder … --- ## [Merge API Contacts with Anonymous Contact](https://forum.mautic.org/t/merge-api-contacts-with-anonymous-contact/20149)
**Author:** [@candidatehub](https://forum.mautic.org/u/candidatehub)\ **Replies:** 5\ **Last updated:** [July 13, 2021, 4:00pm UTC](https://forum.mautic.org/t/merge-api-contacts-with-anonymous-contact/20149 "2021-07-13T16:00:45Z")
Your software My Mautic version is: 3 My PHP version is: 7.3.29 My Database type and version is: Your problem My problem is: I am creating contacts through Zapier whenever a new contact is created in another softwa… --- ## [Unable to make older themes show up as options when using GrapeJS](https://forum.mautic.org/t/unable-to-make-older-themes-show-up-as-options-when-using-grapejs/20142)
**Author:** [@PowerBoot](https://forum.mautic.org/u/PowerBoot)\ **Replies:** 4\ **Last updated:** [July 13, 2021, 2:52pm UTC](https://forum.mautic.org/t/unable-to-make-older-themes-show-up-as-options-when-using-grapejs/20142 "2021-07-13T14:52:33Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MySQL 5.7 Your problem My problem is: I have the GrapeJS builder enabled and then tried adding the required string t… --- ## [Manually embedded form submits two times](https://forum.mautic.org/t/manually-embedded-form-submits-two-times/12623)
**Author:** [@aerendir](https://forum.mautic.org/u/aerendir)\ **Replies:** 8\ **Last updated:** [July 13, 2021, 2:47pm UTC](https://forum.mautic.org/t/manually-embedded-form-submits-two-times/12623 "2021-07-13T14:47:41Z")
Your software My Mautic version is: v2.15.3 Your problem I’ve created a form and included it on the page using the manual copy. I’m using WordPress, so, in the page, I added the code of the form in the body: \
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [July 13, 2021, 11:37am UTC](https://forum.mautic.org/t/tracking-anonymous-users-but-not-merging-with-contacts/20144 "2021-07-13T11:37:47Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 Your problem My problem is: I can see that Mautic is tracking anonymous users, however it is not merging them with contacts. I am sure I have seen th… --- ## [Campaign does not trigger a page hit after successfully sending an email](https://forum.mautic.org/t/campaign-does-not-trigger-a-page-hit-after-successfully-sending-an-email/20131)
**Author:** [@davidspiola](https://forum.mautic.org/u/davidspiola)\ **Replies:** 4\ **Last updated:** [July 13, 2021, 5:47am UTC](https://forum.mautic.org/t/campaign-does-not-trigger-a-page-hit-after-successfully-sending-an-email/20131 "2021-07-13T05:47:19Z")
Your software My Mautic version is: 3.3. My PHP version is: 7.3 My Database type and version is: MariaDB 10.6 Your problem Hi Folks, what could be a possible reason why my campaign does not trigger a page hit after … --- ## [How to smothly convert from ol buildert to GrapeJS](https://forum.mautic.org/t/how-to-smothly-convert-from-ol-buildert-to-grapejs/18554)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 4\ **Last updated:** [July 13, 2021, 12:54am UTC](https://forum.mautic.org/t/how-to-smothly-convert-from-ol-buildert-to-grapejs/18554 "2021-07-13T00:54:57Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3 My Database type and version is: GrapeJS is very intersting, and goodlooking builder. I tried to enable this plugin, and when I opened the email that … --- ## [/mautic/var/logs/\*.php being created by root and not www-data](https://forum.mautic.org/t/mautic-var-logs-php-being-created-by-root-and-not-www-data/20123)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [July 12, 2021, 7:11am UTC](https://forum.mautic.org/t/mautic-var-logs-php-being-created-by-root-and-not-www-data/20123 "2021-07-12T07:11:44Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 I started seeing that I cannot edit emails and some other stuff inside Mautic, and when looking at the error logs, I see permission problems on the log … --- ## [Twilio International Phone Format Problem + Thrive Leads Integration Issue + Professional Horizontal Optin Form Style ... I show you how to solve all of these issues with simple solution - I am no coder or webdev :D](https://forum.mautic.org/t/twilio-international-phone-format-problem-thrive-leads-integration-issue-professional-horizontal-optin-form-style-i-show-you-how-to-solve-all-of-these-issues-with-simple-solution-i-am-no-coder-or-webdev-d/18944)
**Author:** [@antonn](https://forum.mautic.org/u/antonn)\ **Replies:** 6\ **Last updated:** [July 11, 2021, 11:51am UTC](https://forum.mautic.org/t/twilio-international-phone-format-problem-thrive-leads-integration-issue-professional-horizontal-optin-form-style-i-show-you-how-to-solve-all-of-these-issues-with-simple-solution-i-am-no-coder-or-webdev-d/18944 "2021-07-11T11:51:37Z")
Hello everyone I am new to this forum but have read up on it for like a month. I am an agency owner and recently decided to use marketing automation seriously, and like most of you, struggle with Mautic quirkiness and b… --- ## [How to setup a campaign for an event with reminders?](https://forum.mautic.org/t/how-to-setup-a-campaign-for-an-event-with-reminders/20108)
**Author:** [@idotter](https://forum.mautic.org/u/idotter)\ **Replies:** 1\ **Last updated:** [July 11, 2021, 5:21am UTC](https://forum.mautic.org/t/how-to-setup-a-campaign-for-an-event-with-reminders/20108 "2021-07-11T05:21:20Z")
Hi there I’m setting up a campaign where participants can choose one out of x given dates in a form (at the moment I use a dropdown. Immediately they’ll get a confirmation-email. So far so good. But how do I set up a r… --- ## [Mautic SES Query](https://forum.mautic.org/t/mautic-ses-query/20112)
**Author:** [@aquib](https://forum.mautic.org/u/aquib)\ **Replies:** 3\ **Last updated:** [July 11, 2021, 5:17am UTC](https://forum.mautic.org/t/mautic-ses-query/20112 "2021-07-11T05:17:17Z")
Hello, I Want To Know If I Can Use Different Email Address For Sending Mail Through AWS SES. For Eg- If Currently I’m Using Abcg@ghi.com But I Also Want To Send Emails Through Different Email Addresses i.e 1234@abch… [Previous page](https://forum.mautic.org/c/support/8.md?page=129) [Next page](https://forum.mautic.org/c/support/8.md?page=131)