# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=131 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 132 --- ## [Automatically save email replies in the contacts history](https://forum.mautic.org/t/automatically-save-email-replies-in-the-contacts-history/11304)
**Author:** [@adiux](https://forum.mautic.org/u/adiux)\ **Replies:** 2\ **Last updated:** [July 9, 2021, 2:43pm UTC](https://forum.mautic.org/t/automatically-save-email-replies-in-the-contacts-history/11304 "2021-07-09T14:43:59Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.1.29 Your problem / Feature Request When I send an email (AWS) from Mautic to a contact I do receive the answers in my normal mailbox (which is good). H… --- ## [SES API Error: Illegal address](https://forum.mautic.org/t/ses-api-error-illegal-address/20092)
**Author:** [@nunks](https://forum.mautic.org/u/nunks)\ **Replies:** 2\ **Last updated:** [July 8, 2021, 4:51pm UTC](https://forum.mautic.org/t/ses-api-error-illegal-address/20092 "2021-07-08T16:51:46Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.11 My Database type and version is: MariaDB 10.4 Your problem My problem is: I configured Mautic to send emails through Amazon SES API and test email… --- ## [Theme Confirm Me not configured properly: builder property in the config.json](https://forum.mautic.org/t/theme-confirm-me-not-configured-properly-builder-property-in-the-config-json/20109)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 0\ **Last updated:** [July 8, 2021, 4:01pm UTC](https://forum.mautic.org/t/theme-confirm-me-not-configured-properly-builder-property-in-the-config-json/20109 "2021-07-08T16:01:06Z")
I am troubleshooting this issue currently on 2 separate Mautic test instances. Will edit and update as troubleshooting process yields a positive result. Your software My Mautic version is: 4.0.0-rc My PHP version is:… --- ## [SMTP Test email failure](https://forum.mautic.org/t/smtp-test-email-failure/20083)
**Author:** [@aayan2010](https://forum.mautic.org/u/aayan2010)\ **Replies:** 0\ **Last updated:** [July 6, 2021, 2:00pm UTC](https://forum.mautic.org/t/smtp-test-email-failure/20083 "2021-07-06T14:00:03Z")
Your software My Mautic version is: bitnami-mautic-3.3.3-5-r02-linux-debian-10 My PHP version is: 7.3.28 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: I configured my AWS mautic ins… --- ## [Filters for dynamic content](https://forum.mautic.org/t/filters-for-dynamic-content/20072)
**Author:** [@johvinding](https://forum.mautic.org/u/johvinding)\ **Replies:** 1\ **Last updated:** [July 5, 2021, 8:53am UTC](https://forum.mautic.org/t/filters-for-dynamic-content/20072 "2021-07-05T08:53:08Z")
I watched Marnie Baxter’s presentation on Dynamic content which was very interesting. However the filters I see in our installation are quite different from what she showed, and unfortunately much less useful. We’re run… --- ## [Dynamic content based on device type](https://forum.mautic.org/t/dynamic-content-based-on-device-type/20069)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [July 4, 2021, 8:10pm UTC](https://forum.mautic.org/t/dynamic-content-based-on-device-type/20069 "2021-07-04T20:10:45Z")
Does anyone know how to show specific page based on the device a person opens an email on. I see there is no dynamic content filter for something like this. Does anyone know of a nice workaround ? Thanks Mike --- ## [Media manager is restricting the file type to upload, how to config that?](https://forum.mautic.org/t/media-manager-is-restricting-the-file-type-to-upload-how-to-config-that/20066)
**Author:** [@leoschuler](https://forum.mautic.org/u/leoschuler)\ **Replies:** 0\ **Last updated:** [July 4, 2021, 4:28pm UTC](https://forum.mautic.org/t/media-manager-is-restricting-the-file-type-to-upload-how-to-config-that/20066 "2021-07-04T16:28:26Z")
Your software My Mautic version is: v3.2.4 My PHP version is: 7.3.26 My Database type and version is: Your problem My problem is: media manager media manager is restricting the file type to upload These errors are … --- ## [Unsubscribe link shows default settings of Preference Center not custom page](https://forum.mautic.org/t/unsubscribe-link-shows-default-settings-of-preference-center-not-custom-page/19842)
**Author:** [@abdulwahab](https://forum.mautic.org/u/abdulwahab)\ **Replies:** 2\ **Last updated:** [July 4, 2021, 3:12am UTC](https://forum.mautic.org/t/unsubscribe-link-shows-default-settings-of-preference-center-not-custom-page/19842 "2021-07-04T03:12:21Z")
Description: I have created a custom preference page on Unsubscribe link Created a new theme for the landing page using page.html.twig. Upload this theme in mautic. Go to the landing page and select this theme and set… --- ## [Set preferred\_locale](https://forum.mautic.org/t/set-preferred-locale/20057)
**Author:** [@darko](https://forum.mautic.org/u/darko)\ **Replies:** 0\ **Last updated:** [July 2, 2021, 4:05pm UTC](https://forum.mautic.org/t/set-preferred-locale/20057 "2021-07-02T16:05:33Z")
Your software My Mautic version is: 3 X Latest (who knows, version is Mautic bigest secret, realy deep buried in some file I try to find no luck. ) My PHP version is: 7.3 My Database type and version is: Maria DB You… --- ## [Email replies not tracking](https://forum.mautic.org/t/email-replies-not-tracking/20029)
**Author:** [@simontheathlead](https://forum.mautic.org/u/simontheathlead)\ **Replies:** 1\ **Last updated:** [July 1, 2021, 6:37am UTC](https://forum.mautic.org/t/email-replies-not-tracking/20029 "2021-07-01T06:37:04Z")
Your software My Mautic version is: not sure, recently did it My PHP version is: 7.4.19 My Database type and version is: not sure Your problem My problem is: Mautic isn’t tracking email replies. My campaign is not u… --- ## [Problems with Mautic 3 migration - M2 database migration fails with error about foreign key](https://forum.mautic.org/t/problems-with-mautic-3-migration-m2-database-migration-fails-with-error-about-foreign-key/14798)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 9\ **Last updated:** [June 30, 2021, 6:28pm UTC](https://forum.mautic.org/t/problems-with-mautic-3-migration-m2-database-migration-fails-with-error-about-foreign-key/14798 "2021-06-30T18:28:14Z")
My Mautic version is:2.16.3—\> 3.0 My PHP version is:7.3 Your problem My problem is: These errors are showing in the log: ERR\_MAUTIC\_2\_MIGRATIONS\_FAILED: Oh no! While preparing the upgrade, the so-called ‘database mi… --- ## [MySQL Server has gone away issue](https://forum.mautic.org/t/mysql-server-has-gone-away-issue/13799)
**Author:** [@EdwardC](https://forum.mautic.org/u/EdwardC)\ **Replies:** 1\ **Last updated:** [June 30, 2021, 2:37pm UTC](https://forum.mautic.org/t/mysql-server-has-gone-away-issue/13799 "2021-06-30T14:37:14Z")
Your software My Mautic version is: 2.15.3 My PHP version is: PHP Version 7.2.24-1+ubuntu18.04.1+deb.sury.org+1 Your problem Ive got this problem first time, never had it before and now it happens… I have set the fol… --- ## [MariaDB server error broadcasts:send sending to very large segment](https://forum.mautic.org/t/mariadb-server-error-broadcasts-send-sending-to-very-large-segment/20026)
**Author:** [@bmontell](https://forum.mautic.org/u/bmontell)\ **Replies:** 1\ **Last updated:** [June 30, 2021, 2:35pm UTC](https://forum.mautic.org/t/mariadb-server-error-broadcasts-send-sending-to-very-large-segment/20026 "2021-06-30T14:35:27Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.4.20 My Database type and version is: mysql Ver 15.1 Distrib 10.5.11-MariaDB Your problem My problem is: when we schedule an email delivery to a very… --- ## [Changes to Accessing and Using GeoLite2 Databases](https://forum.mautic.org/t/changes-to-accessing-and-using-geolite2-databases/12195)
**Author:** [@mauticuser1](https://forum.mautic.org/u/mauticuser1)\ **Replies:** 15\ **Last updated:** [June 30, 2021, 9:57am UTC](https://forum.mautic.org/t/changes-to-accessing-and-using-geolite2-databases/12195 "2021-06-30T09:57:02Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2 Your problem My problem is: GeoLite2 City Download, Automatically fetching the IP lookup data failed. This message is from Maxmind.com \*Starting De… --- ## [Support on campaign that doesn't work](https://forum.mautic.org/t/support-on-campaign-that-doesnt-work/20023)
**Author:** [@ospa123](https://forum.mautic.org/u/ospa123)\ **Replies:** 1\ **Last updated:** [June 30, 2021, 7:31am UTC](https://forum.mautic.org/t/support-on-campaign-that-doesnt-work/20023 "2021-06-30T07:31:40Z")
Hi all, I’m new on mautic and I tried to create a simple flow in a campaign: I choose a segment and after this I insert a split condition and based on this added 2 elements to update a field in contacts (Title) I saved… --- ## [The "keep me logged in" option doesn't work](https://forum.mautic.org/t/the-keep-me-logged-in-option-doesnt-work/19637)
**Author:** [@da644](https://forum.mautic.org/u/da644)\ **Replies:** 4\ **Last updated:** [June 29, 2021, 3:44pm UTC](https://forum.mautic.org/t/the-keep-me-logged-in-option-doesnt-work/19637 "2021-06-29T15:44:03Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MySQL 8.0.19 Your problem My problem is: The “keep me logged in” option on the login screen doesn’t make any diffe… --- ## [Mautic and mailchimp](https://forum.mautic.org/t/mautic-and-mailchimp/19998)
**Author:** [@ospa123](https://forum.mautic.org/u/ospa123)\ **Replies:** 6\ **Last updated:** [June 29, 2021, 1:33pm UTC](https://forum.mautic.org/t/mautic-and-mailchimp/19998 "2021-06-29T13:33:28Z")
Hi, sorry I don’t understand how to use the integration mautic and mailchimp: I setup the plugin and so I know that in the flow I can use an action to “send” contact to mailchimp…but later ? For example: If I would lik… --- ## [API: How to check if a contact is already in a campaign?](https://forum.mautic.org/t/api-how-to-check-if-a-contact-is-already-in-a-campaign/20007)
**Author:** [@waldgeist](https://forum.mautic.org/u/waldgeist)\ **Replies:** 0\ **Last updated:** [June 29, 2021, 1:16pm UTC](https://forum.mautic.org/t/api-how-to-check-if-a-contact-is-already-in-a-campaign/20007 "2021-06-29T13:16:22Z")
I would like to use the REST API to check if a certain contact has already been added to a specific campaign. I know how to get all contacts of a campaign, but this would be too much for our use-case. Is there an easier … --- ## [How to ovewrite the default modal style on theme?](https://forum.mautic.org/t/how-to-ovewrite-the-default-modal-style-on-theme/20005)
**Author:** [@adrian.kielbasa](https://forum.mautic.org/u/adrian.kielbasa)\ **Replies:** 0\ **Last updated:** [June 29, 2021, 12:04pm UTC](https://forum.mautic.org/t/how-to-ovewrite-the-default-modal-style-on-theme/20005 "2021-06-29T12:04:28Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: 5.5.35 Your problem How to ovewrite default modal style on theme? I try use theme GitHub - Custonext/mautic-theme: A… --- ## [Mautic 3.0.0: 'This form is no longer available' - Thrive Leads](https://forum.mautic.org/t/mautic-3-0-0-this-form-is-no-longer-available-thrive-leads/14892)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 20\ **Last updated:** [June 29, 2021, 7:59am UTC](https://forum.mautic.org/t/mautic-3-0-0-this-form-is-no-longer-available-thrive-leads/14892 "2021-06-29T07:59:05Z")
When I submit a form via Thrive Leads, I get this error: This form is no longer available. The form IS available and enabled. mauticform\[formId\] is set in the form code. Any ideas why this Mautic returns this error? --- ## [Has anyone experienced problems with 4.0 crons working at all](https://forum.mautic.org/t/has-anyone-experienced-problems-with-4-0-crons-working-at-all/19984)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 0\ **Last updated:** [June 28, 2021, 1:52am UTC](https://forum.mautic.org/t/has-anyone-experienced-problems-with-4-0-crons-working-at-all/19984 "2021-06-28T01:52:30Z")
Your software My Mautic version is:4.0 My PHP version is:7.4 My Database type and version is:mysql 8.0 Your problem My problem is:I have worked with a ton of crons in the past and so far have not run into a total de… --- ## [Has anyone experienced a never ending loading when clicking The Hidden Configuration button](https://forum.mautic.org/t/has-anyone-experienced-a-never-ending-loading-when-clicking-the-hidden-configuration-button/19908)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 2\ **Last updated:** [June 28, 2021, 2:06am UTC](https://forum.mautic.org/t/has-anyone-experienced-a-never-ending-loading-when-clicking-the-hidden-configuration-button/19908 "2021-06-28T02:06:27Z")
Your software My Mautic version is:2.16 and 3.3 My PHP version is: 7.3 My Database type and version is:Mysql Your problem My problem is:When the Gear- Configuration button is clicked instead of it instantly opening … --- ## [Help understanding what the stats mean in Campaign-\>Actions (ie. success percent, completed, pending)](https://forum.mautic.org/t/help-understanding-what-the-stats-mean-in-campaign-actions-ie-success-percent-completed-pending/19548)
**Author:** [@tvanzo](https://forum.mautic.org/u/tvanzo)\ **Replies:** 13\ **Last updated:** [June 27, 2021, 5:16pm UTC](https://forum.mautic.org/t/help-understanding-what-the-stats-mean-in-campaign-actions-ie-success-percent-completed-pending/19548 "2021-06-27T17:16:31Z")
Your software My Mautic version is: 3.2.1 My PHP version is:7.3.27 My Database type and version is: Your problem My problem is: The campaign is for double confirmation newsletter. When they sign up, they are added … --- ## [Use mautic with Wordpress and ThriveThemes: Contact created but no points tracked](https://forum.mautic.org/t/use-mautic-with-wordpress-and-thrivethemes-contact-created-but-no-points-tracked/13299)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 4\ **Last updated:** [June 27, 2021, 2:28pm UTC](https://forum.mautic.org/t/use-mautic-with-wordpress-and-thrivethemes-contact-created-but-no-points-tracked/13299 "2021-06-27T14:28:46Z")
Hello, I’m new to mautic and I try to set up a little test environment. For this I tried a installation on our hosting service siteground using softaculous (mautic version v2.16.0). The installation works without any pr… --- ## [Custom Date Logic Question](https://forum.mautic.org/t/custom-date-logic-question/17205)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 6\ **Last updated:** [June 25, 2021, 11:29am UTC](https://forum.mautic.org/t/custom-date-logic-question/17205 "2021-06-25T11:29:17Z")
Hi I am trying to setup a campaign to see when last purchase date was a week ago. But having some trouble understanding how to configure correctly. I would have thought of above logic, but does not seem to work. Al… --- ## [Mautic evaluation, ask you support for some general aspects](https://forum.mautic.org/t/mautic-evaluation-ask-you-support-for-some-general-aspects/19935)
**Author:** [@ospa123](https://forum.mautic.org/u/ospa123)\ **Replies:** 5\ **Last updated:** [June 25, 2021, 7:57am UTC](https://forum.mautic.org/t/mautic-evaluation-ask-you-support-for-some-general-aspects/19935 "2021-06-25T07:57:24Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4.20 Hi all, I’m really new in mautic and I don’t know really much the tool; I would like ask you some information about (sorry me if is a wrong area to as… --- ## [Video event tracking issue](https://forum.mautic.org/t/video-event-tracking-issue/19956)
**Author:** [@gayathri612](https://forum.mautic.org/u/gayathri612)\ **Replies:** 0\ **Last updated:** [June 25, 2021, 7:21am UTC](https://forum.mautic.org/t/video-event-tracking-issue/19956 "2021-06-25T07:21:56Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MySQL & 5.6.16 Your problem My problem is: Mautic gated video & non-gated video tag using the landing page builder … --- ## [How to clear cache on Mautic 3 on shared server](https://forum.mautic.org/t/how-to-clear-cache-on-mautic-3-on-shared-server/15887)
**Author:** [@javigdiaz](https://forum.mautic.org/u/javigdiaz)\ **Replies:** 14\ **Last updated:** [June 25, 2021, 6:01am UTC](https://forum.mautic.org/t/how-to-clear-cache-on-mautic-3-on-shared-server/15887 "2021-06-25T06:01:01Z")
Your software: Mautic 3.0.2 My PHP version is : 7.3.21 My MySQL/MariaDB version is (delete as applicable): MySQLlite 3.28.0 My problem is : I have installed plugins but don’t appear on the extension screen, so I dete… --- ## [Has anyone had foreign key problems while working with mautic mysql?](https://forum.mautic.org/t/has-anyone-had-foreign-key-problems-while-working-with-mautic-mysql/19955)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 0\ **Last updated:** [June 25, 2021, 3:02am UTC](https://forum.mautic.org/t/has-anyone-had-foreign-key-problems-while-working-with-mautic-mysql/19955 "2021-06-25T03:02:41Z")
Your softwareMautic 4.0 My PHP version is :7.4 My MySQL/MariaDB version is MySQL/8.0 Updating/Installing Errors errors shown below. I am (delete as applicable): Installing Import has been successfully finished, 14 … --- ## [Doctrine\\\\AbstractMauticMigration:](https://forum.mautic.org/t/doctrine-abstractmauticmigration/19949)
**Author:** [@matiasdgarcia](https://forum.mautic.org/u/matiasdgarcia)\ **Replies:** 0\ **Last updated:** [June 24, 2021, 1:17pm UTC](https://forum.mautic.org/t/doctrine-abstractmauticmigration/19949 "2021-06-24T13:17:26Z")
Your software My Mautic version is: 3.3.2 My PHP version is: PHP Version 7.3.20 My Database type and version is: Your problem My problem is: Hi everyone. On attempting an update I got this log: \[2021-06-24 10:07:… [Previous page](https://forum.mautic.org/c/support/8.md?page=130) [Next page](https://forum.mautic.org/c/support/8.md?page=132)