# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=132 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 133 --- ## [Preference Center Not Working](https://forum.mautic.org/t/preference-center-not-working/19524)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [June 24, 2021, 8:51am UTC](https://forum.mautic.org/t/preference-center-not-working/19524 "2021-06-24T08:51:13Z")
Hi All, I have been working with a client who requires a specific preference center and we have tried everything and it does not seem to be working. Our Setup: Create a new landing page and set as preference center. C… --- ## [How to configure lead-fields properly](https://forum.mautic.org/t/how-to-configure-lead-fields-properly/8334)
**Author:** [@Kamelia\_B](https://forum.mautic.org/u/Kamelia_B)\ **Replies:** 4\ **Last updated:** [June 24, 2021, 5:37am UTC](https://forum.mautic.org/t/how-to-configure-lead-fields-properly/8334 "2021-06-24T05:37:51Z")
Hello, I am trying to create an email on-boarding sequence in Mautic. Here, I want to send personalised emails to my contacts. Like, “Hello John. Thank you for signing up.” I am trying to use {leadfield=f… --- ## [How to resend segment-email to changed contacts?](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 6\ **Last updated:** [June 23, 2021, 2:26pm UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881 "2021-06-23T14:26:34Z")
We recently sent out an email to a segment with about 2k recipients. We got about 45 bounces. Some of them where temporary (mailbox full) others turned out as wrong addresses, which we fixed (typos). Now i wonder, is th… --- ## [Email preview page giving 403 error](https://forum.mautic.org/t/email-preview-page-giving-403-error/19942)
**Author:** [@mkaaaay](https://forum.mautic.org/u/mkaaaay)\ **Replies:** 0\ **Last updated:** [June 23, 2021, 2:13pm UTC](https://forum.mautic.org/t/email-preview-page-giving-403-error/19942 "2021-06-23T14:13:27Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: MariaDB Your problem My problem is: If anyone other than my logged in admin account accesses /email/preview/\* it gi… --- ## [How Can I Create a segment for contacts that last login date more than 90 days ago?](https://forum.mautic.org/t/how-can-i-create-a-segment-for-contacts-that-last-login-date-more-than-90-days-ago/8463)
**Author:** [@omar](https://forum.mautic.org/u/omar)\ **Replies:** 19\ **Last updated:** [June 23, 2021, 12:48pm UTC](https://forum.mautic.org/t/how-can-i-create-a-segment-for-contacts-that-last-login-date-more-than-90-days-ago/8463 "2021-06-23T12:48:29Z")
When I want to set up a Recovery campaign I need to send a message to those users who weren’t login to their accounts more than 90 days ago, there is a contact field connected with my database appear the last login date … --- ## [Mautic SSL encryption](https://forum.mautic.org/t/mautic-ssl-encryption/17573)
**Author:** [@tarik123](https://forum.mautic.org/u/tarik123)\ **Replies:** 18\ **Last updated:** [June 23, 2021, 7:50am UTC](https://forum.mautic.org/t/mautic-ssl-encryption/17573 "2021-06-23T07:50:47Z")
Is it really necessary to have ssl on my mautic web app? What will happen if I don’t? --- ## [Resetting campaign/email stats?](https://forum.mautic.org/t/resetting-campaign-email-stats/19896)
**Author:** [@tvanzo](https://forum.mautic.org/u/tvanzo)\ **Replies:** 2\ **Last updated:** [June 22, 2021, 6:36am UTC](https://forum.mautic.org/t/resetting-campaign-email-stats/19896 "2021-06-22T06:36:57Z")
Our stats are all messed up because of an email we sent out by accident. Can we just reset these? --- ## [Call to $contactApi-\>getList() returns too many results](https://forum.mautic.org/t/call-to-contactapi-getlist-returns-too-many-results/19911)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 4\ **Last updated:** [June 21, 2021, 8:19am UTC](https://forum.mautic.org/t/call-to-contactapi-getlist-returns-too-many-results/19911 "2021-06-21T08:19:59Z")
I’m using Mautic 3.3 with the latest API and want to check my contacts agains informations i stored elsewhere (check if email, name, company, and so on fits with div. user directories). I found that calling getList('em… --- ## [Attachment upload in form not saving the attachment, just it's name](https://forum.mautic.org/t/attachment-upload-in-form-not-saving-the-attachment-just-its-name/19888)
**Author:** [@h9\_nier](https://forum.mautic.org/u/h9_nier)\ **Replies:** 3\ **Last updated:** [June 21, 2021, 7:48am UTC](https://forum.mautic.org/t/attachment-upload-in-form-not-saving-the-attachment-just-its-name/19888 "2021-06-21T07:48:17Z")
Hey, I have a problem with my mautic. I’m running a wordpress site using Thrive, and after failing to integrate the Mautic API with Leads, I decided to just give up and copy over the Form HTML instead. The form looks awf… --- ## [Does anyone know if the OATH2 is available in the 4.0 beta as I don't see it in the backend where it normally is!](https://forum.mautic.org/t/does-anyone-know-if-the-oath2-is-available-in-the-4-0-beta-as-i-dont-see-it-in-the-backend-where-it-normally-is/19917)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 0\ **Last updated:** [June 21, 2021, 1:39am UTC](https://forum.mautic.org/t/does-anyone-know-if-the-oath2-is-available-in-the-4-0-beta-as-i-dont-see-it-in-the-backend-where-it-normally-is/19917 "2021-06-21T01:39:18Z")
Your software My Mautic version is:4.0 My PHP version is:7.4 My Database type and version is:Mysql Your problem My problem is:I am doing some testing with version 4 and my test needs Oath2… I do not see it in the no… --- ## [Search contact with 1 or more tags](https://forum.mautic.org/t/search-contact-with-1-or-more-tags/19750)
**Author:** [@victorburgos](https://forum.mautic.org/u/victorburgos)\ **Replies:** 2\ **Last updated:** [June 19, 2021, 10:15pm UTC](https://forum.mautic.org/t/search-contact-with-1-or-more-tags/19750 "2021-06-19T22:15:34Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.3.20 My Database type and version is: My problem is: How can I search a contact with 1 or more tags. This is what I have tried on the search field: t… --- ## [Copy values from one custom attribute to another](https://forum.mautic.org/t/copy-values-from-one-custom-attribute-to-another/19882)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 4\ **Last updated:** [June 19, 2021, 1:56pm UTC](https://forum.mautic.org/t/copy-values-from-one-custom-attribute-to-another/19882 "2021-06-19T13:56:48Z")
I’ve created a custom attribute and filled it with data for many contacts. Now i found that the ID of the custom attribute was choosen bad but it can’t be changed (in the GUI) afterwards and so i thought to simply create… --- ## [How are utm codes on mtracking.gif hits supposed to work?](https://forum.mautic.org/t/how-are-utm-codes-on-mtracking-gif-hits-supposed-to-work/18772)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 3\ **Last updated:** [June 19, 2021, 6:13am UTC](https://forum.mautic.org/t/how-are-utm-codes-on-mtracking-gif-hits-supposed-to-work/18772 "2021-06-19T06:13:12Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: MariaDB latest Your problem I am confused about how utm codes (utm\_campaign, utm\_source, utm\_medium, etc) on mtrackin… --- ## [Md5 or sha256 hash of the contact's email in custom header](https://forum.mautic.org/t/md5-or-sha256-hash-of-the-contacts-email-in-custom-header/19898)
**Author:** [@jf5](https://forum.mautic.org/u/jf5)\ **Replies:** 0\ **Last updated:** [June 17, 2021, 7:03pm UTC](https://forum.mautic.org/t/md5-or-sha256-hash-of-the-contacts-email-in-custom-header/19898 "2021-06-17T19:03:44Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.27 My Database type and version is: mariadb:10.2 Your problem My problem is: Hello, I want to get the md5 or sha256 hash of the contact’s email to a… --- ## [Custom headers in e-mail](https://forum.mautic.org/t/custom-headers-in-e-mail/9270)
**Author:** [@Yunbit](https://forum.mautic.org/u/Yunbit)\ **Replies:** 4\ **Last updated:** [June 17, 2021, 6:44pm UTC](https://forum.mautic.org/t/custom-headers-in-e-mail/9270 "2021-06-17T18:44:12Z")
Hello. We want to send Mautic e-mails through a SMTP relay service that requires messages to have the custom SMTP header X-Strrelay with a certain value. We haven’t found this in the e-mail settings. Are we missing somet… --- ## [Cron Jobs error](https://forum.mautic.org/t/cron-jobs-error/19878)
**Author:** [@joselobo](https://forum.mautic.org/u/joselobo)\ **Replies:** 0\ **Last updated:** [June 16, 2021, 7:04pm UTC](https://forum.mautic.org/t/cron-jobs-error/19878 "2021-06-16T19:04:04Z")
I can’t install cron jobs, always with the following error: “cron-jobs.txt”:4: bad minute errors in crontab file, can’t install. What can it be? I’m using ubuntu 20.04 PHP 7.3 and MySQL 5.7 --- ## [GoToWebinar and GoToMeeting integration - cron job](https://forum.mautic.org/t/gotowebinar-and-gotomeeting-integration-cron-job/19872)
**Author:** [@davidepell](https://forum.mautic.org/u/davidepell)\ **Replies:** 0\ **Last updated:** [June 16, 2021, 7:28am UTC](https://forum.mautic.org/t/gotowebinar-and-gotomeeting-integration-cron-job/19872 "2021-06-16T07:28:27Z")
Hello everybody. I need to integrate mautic with GoToMeeting and GoToWebinar to control the subscription and sending of emails to the contacts in my database. I performed all the procedures explained in the documentati… --- ## [Requiring a specific number of checks on checkboxes](https://forum.mautic.org/t/requiring-a-specific-number-of-checks-on-checkboxes/19858)
**Author:** [@rgbguy](https://forum.mautic.org/u/rgbguy)\ **Replies:** 0\ **Last updated:** [June 15, 2021, 7:36pm UTC](https://forum.mautic.org/t/requiring-a-specific-number-of-checks-on-checkboxes/19858 "2021-06-15T19:36:23Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: I would like to require a minimum of two checks on a checkbox question on a form. It wo… --- ## [From Facebook: Can't Find "Modify contact’s tags"](https://forum.mautic.org/t/from-facebook-cant-find-modify-contact-s-tags/19837)
**Author:** [@ekke](https://forum.mautic.org/u/ekke)\ **Replies:** 4\ **Last updated:** [June 15, 2021, 3:10pm UTC](https://forum.mautic.org/t/from-facebook-cant-find-modify-contact-s-tags/19837 "2021-06-15T15:10:10Z")
Hi everyone. In the official Mautic documentation (https://mautic.com/help/tagging/), it shows an available Action to “Modify contact’s tags” when creating a form. However, I don’t see this option at all. I’m running… --- ## [Unable to load image](https://forum.mautic.org/t/unable-to-load-image/5535)
**Author:** [@briant](https://forum.mautic.org/u/briant)\ **Replies:** 2\ **Last updated:** [June 15, 2021, 11:58am UTC](https://forum.mautic.org/t/unable-to-load-image/5535 "2021-06-15T11:58:16Z")
Hi There I am unable to load any images in the landing page template when I select the Image icon. I get this error message when it tries to upload. “Something went wrong try again” I was able too the other d… --- ## [Undefined](https://forum.mautic.org/t/undefined/19853)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 0\ **Last updated:** [June 15, 2021, 9:50am UTC](https://forum.mautic.org/t/undefined/19853 "2021-06-15T09:50:58Z")
My Mautic version is: mautic-v3 3.10.102 #15284 SMP My PHP version is: 7.3.27 My Database type and version is: MariaDB : 10.5.6 Phpmyadmin : 4.8.5 Serveur web : nginx Number of contact in database : +50K Your probl… --- ## [Same Contact Id used by Mautic all the time](https://forum.mautic.org/t/same-contact-id-used-by-mautic-all-the-time/19809)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 1\ **Last updated:** [June 14, 2021, 5:38pm UTC](https://forum.mautic.org/t/same-contact-id-used-by-mautic-all-the-time/19809 "2021-06-14T17:38:45Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.28 My Database type and version is: MySQL 5.7.34 Your problem My problem is: Contacts are saved with the same Contact Id, thus one contact get’s over… --- ## [Custom preferences centre landing page not applied](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186)
**Author:** [@healthcareX](https://forum.mautic.org/u/healthcareX)\ **Replies:** 5\ **Last updated:** [June 14, 2021, 4:12pm UTC](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186 "2021-06-14T16:12:38Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.3.19 My Database type and version is: mariaDB Your problem My problem is: 1, Configuration - Email settings - Unsubscribe Settings - Show contact prefer… --- ## [Can't create new or edit email template](https://forum.mautic.org/t/cant-create-new-or-edit-email-template/19344)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 1\ **Last updated:** [June 14, 2021, 1:06pm UTC](https://forum.mautic.org/t/cant-create-new-or-edit-email-template/19344 "2021-06-14T13:06:06Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.11 My Database type and version is: 5.7 Your problem My problem is: I can’t create a new email template. Channels → Email. I have three email templa… --- ## [Can anyone help me identify this critical error](https://forum.mautic.org/t/can-anyone-help-me-identify-this-critical-error/19783)
**Author:** [@gregy1](https://forum.mautic.org/u/gregy1)\ **Replies:** 2\ **Last updated:** [June 14, 2021, 11:57am UTC](https://forum.mautic.org/t/can-anyone-help-me-identify-this-critical-error/19783 "2021-06-14T11:57:29Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.16 My Database type and version is: MySQL Your problem My problem is what I see in system info log: \[2021-06-08 10:18:24\] mautic.WARNING: PHP Warning… --- ## [Conditional Contact Import in Mautic](https://forum.mautic.org/t/conditional-contact-import-in-mautic/19835)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 4\ **Last updated:** [June 14, 2021, 6:57am UTC](https://forum.mautic.org/t/conditional-contact-import-in-mautic/19835 "2021-06-14T06:57:19Z")
Hi I have a CSV file with one of the columns ‘Source’ - which has values like a,b,c,d,e Can we do conditional import in mautic that records with Source value as ‘a’ and ‘b’ shall ONLY be imported ? I am unable to find … --- ## [Pass field data via query string in Form Redirect URL?](https://forum.mautic.org/t/pass-field-data-via-query-string-in-form-redirect-url/19833)
**Author:** [@DavidSchargel](https://forum.mautic.org/u/DavidSchargel)\ **Replies:** 0\ **Last updated:** [June 13, 2021, 4:17pm UTC](https://forum.mautic.org/t/pass-field-data-via-query-string-in-form-redirect-url/19833 "2021-06-13T16:17:16Z")
On a successful submit action going to a URL, is it possible to include a Query String in that redirect? I wish to pass some parameters when someone submits a form. Something substantially in the format of “?firstname={… --- ## [Undefined index on update from 3.2.2 to 3.2.5](https://forum.mautic.org/t/undefined-index-on-update-from-3-2-2-to-3-2-5/19817)
**Author:** [@danielhilst](https://forum.mautic.org/u/danielhilst)\ **Replies:** 1\ **Last updated:** [June 11, 2021, 9:38pm UTC](https://forum.mautic.org/t/undefined-index-on-update-from-3-2-2-to-3-2-5/19817 "2021-06-11T21:38:31Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.3 My Database type and version is: 5.7 Your problem My problem is: I faced an undefined index error while running mautic:update:apply, not sure how to … --- ## [Bounce management from SNS with Amazon](https://forum.mautic.org/t/bounce-management-from-sns-with-amazon/16743)
**Author:** [@klaasvna](https://forum.mautic.org/u/klaasvna)\ **Replies:** 5\ **Last updated:** [June 11, 2021, 1:22pm UTC](https://forum.mautic.org/t/bounce-management-from-sns-with-amazon/16743 "2021-06-11T13:22:16Z")
Hello community We are trying to set up a Mautic instance with SES and bounce managament from SNS with Amazon Web Services. We followed the instructions here carefully; https://docs.mautic.org/en/channels/emails/bounce-… --- ## [Several domains in only one installation](https://forum.mautic.org/t/several-domains-in-only-one-installation/3142)
**Author:** [@EuGuSouza](https://forum.mautic.org/u/EuGuSouza)\ **Replies:** 5\ **Last updated:** [June 11, 2021, 4:01am UTC](https://forum.mautic.org/t/several-domains-in-only-one-installation/3142 "2021-06-11T04:01:23Z")
Hello Initially congratulations for the work with this amazing tool. Simply fantastic. I wanted to know the following: I’m a consultant and would like to use the Mautic for some customers it. Can I in… [Previous page](https://forum.mautic.org/c/support/8.md?page=131) [Next page](https://forum.mautic.org/c/support/8.md?page=133)