# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=134 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 135 --- ## [We are getting http 500 error when adding new assets](https://forum.mautic.org/t/we-are-getting-http-500-error-when-adding-new-assets/19588)
**Author:** [@wtan360](https://forum.mautic.org/u/wtan360)\ **Replies:** 1\ **Last updated:** [June 3, 2021, 2:39am UTC](https://forum.mautic.org/t/we-are-getting-http-500-error-when-adding-new-assets/19588 "2021-06-03T02:39:09Z")
Your software Mautic 3.2.1 - app/prod (kernel: app, env: prod, debug: false) My PHP version is : 7.2.34 My MariaDB version is: mysql Ver 15.1 Distrib 10.2.38-MariaDB, for Linux (x86\_64) using readline 5.1 Updating Er… --- ## [\[Solved\] Login error - Browser blinks but not load the panel](https://forum.mautic.org/t/solved-login-error-browser-blinks-but-not-load-the-panel/19700)
**Author:** [@evandropastor](https://forum.mautic.org/u/evandropastor)\ **Replies:** 9\ **Last updated:** [June 2, 2021, 3:05pm UTC](https://forum.mautic.org/t/solved-login-error-browser-blinks-but-not-load-the-panel/19700 "2021-06-02T15:05:46Z")
Your software My Mautic version is: 2.16 My PHP version is: PHP (7.2.34-21) My Database type and version is: MySQL (10.5.10-MariaDB) Nginx version: NGINX (1.18.0 ) Your problem My problem is: When I try to log in, … --- ## [Unable to send segment emails (mailgun)](https://forum.mautic.org/t/unable-to-send-segment-emails-mailgun/19684)
**Author:** [@brendanw](https://forum.mautic.org/u/brendanw)\ **Replies:** 5\ **Last updated:** [June 1, 2021, 11:42pm UTC](https://forum.mautic.org/t/unable-to-send-segment-emails-mailgun/19684 "2021-06-01T23:42:03Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.2.24 My Database type and version is: MySQL Your problem My problem is: I am unable to send segment emails via mailgun - emails are set to queue, not i… --- ## [I want to open Mautic in iframe but after clicking login, it redirects to login instead of dashboard](https://forum.mautic.org/t/i-want-to-open-mautic-in-iframe-but-after-clicking-login-it-redirects-to-login-instead-of-dashboard/19693)
**Author:** [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Replies:** 0\ **Last updated:** [June 1, 2021, 4:04pm UTC](https://forum.mautic.org/t/i-want-to-open-mautic-in-iframe-but-after-clicking-login-it-redirects-to-login-instead-of-dashboard/19693 "2021-06-01T16:04:23Z")
I want to open Mautic in an Iframe, it opens on the login screen but when i click on login, It redirects back to the login page instead of dashboard. also I am having cors error in the console. Uncaught DOMException: … --- ## [Any way to send a signal to put the new lead in a segment so that Campaign can begin...auto](https://forum.mautic.org/t/any-way-to-send-a-signal-to-put-the-new-lead-in-a-segment-so-that-campaign-can-begin-auto/19658)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 7\ **Last updated:** [June 1, 2021, 7:18am UTC](https://forum.mautic.org/t/any-way-to-send-a-signal-to-put-the-new-lead-in-a-segment-so-that-campaign-can-begin-auto/19658 "2021-06-01T07:18:31Z")
Your software My Mautic version is:Ver 3.3 My PHP version is: 7.3 My Database type and version is: Mysql Your problem My problem is: I want to send a lead by Basic Api and include a signal just like the Api form doe… --- ## [Sending Error in Mautic](https://forum.mautic.org/t/sending-error-in-mautic/19203)
**Author:** [@jamesjosh912](https://forum.mautic.org/u/jamesjosh912)\ **Replies:** 2\ **Last updated:** [May 31, 2021, 3:12pm UTC](https://forum.mautic.org/t/sending-error-in-mautic/19203 "2021-05-31T15:12:08Z")
Your software My Mautic version is: 4.15.0 My PHP version is: 7.4.16 My Database type and version is: ? Your problem My problem is: Cannot Create Email Channels or Send Emails These errors are showing in the log: … --- ## [Preference Center 404 when linked from another Landing-Page](https://forum.mautic.org/t/preference-center-404-when-linked-from-another-landing-page/19532)
**Author:** [@dynasoft](https://forum.mautic.org/u/dynasoft)\ **Replies:** 1\ **Last updated:** [May 31, 2021, 1:35pm UTC](https://forum.mautic.org/t/preference-center-404-when-linked-from-another-landing-page/19532 "2021-05-31T13:35:55Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.14 My Database type and version is: mysqlnd 7.4.14 Your problem My problem is: Hello I hope that I am in the right place here. I have a problem wit… --- ## [Cannot Create Email Channel](https://forum.mautic.org/t/cannot-create-email-channel/19228)
**Author:** [@jamesjosh912](https://forum.mautic.org/u/jamesjosh912)\ **Replies:** 15\ **Last updated:** [May 30, 2021, 3:32pm UTC](https://forum.mautic.org/t/cannot-create-email-channel/19228 "2021-05-30T15:32:25Z")
Your software My Mautic version is: 4.15.0 My PHP version is: 7.4.16 My Database type and version is: ? Your problem My problem is: I cannot create an email channel using the “new” button in the top right corner of … --- ## [(File Form Field Type) does not work](https://forum.mautic.org/t/file-form-field-type-does-not-work/19640)
**Author:** [@acremonezi](https://forum.mautic.org/u/acremonezi)\ **Replies:** 1\ **Last updated:** [May 30, 2021, 5:04am UTC](https://forum.mautic.org/t/file-form-field-type-does-not-work/19640 "2021-05-30T05:04:11Z")
Mautic: v3.3.3 PHP: 7.3.27 MariaDB: 10.5 Docker: v19.03.13 Traefik: v2.3.1 How to reproduce: 1 - I created a data base custom field type “URL” called “curriculo”. Picture bellow: 2 - I created a form field typ… --- ## [Creation of link to replace webpage\_text & unsubscribe\_text](https://forum.mautic.org/t/creation-of-link-to-replace-webpage-text-unsubscribe-text/19653)
**Author:** [@nomadik-1](https://forum.mautic.org/u/nomadik-1)\ **Replies:** 0\ **Last updated:** [May 28, 2021, 7:53pm UTC](https://forum.mautic.org/t/creation-of-link-to-replace-webpage-text-unsubscribe-text/19653 "2021-05-28T19:53:24Z")
Your software My Mautic version is: 3.? My PHP version is: My Database type and version is: Your problem My problem is: To better control the view in new webpage and the unsubscribe I am seeking a way to create a h… --- ## [Some Contacts Disappearing during normall use](https://forum.mautic.org/t/some-contacts-disappearing-during-normall-use/13409)
**Author:** [@bs1](https://forum.mautic.org/u/bs1)\ **Replies:** 2\ **Last updated:** [May 28, 2021, 4:49pm UTC](https://forum.mautic.org/t/some-contacts-disappearing-during-normall-use/13409 "2021-05-28T16:49:07Z")
Your software My Mautic version is:2.15 My PHP version is:7.2 Your problem My problem is: Some Contacts are disappearing during normal use of Mautic. We send regular newsletter that goes out daily to three main conta… --- ## [Sending mail to old contact of last week + new contact in this week - in Campaign](https://forum.mautic.org/t/sending-mail-to-old-contact-of-last-week-new-contact-in-this-week-in-campaign/19643)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 3\ **Last updated:** [May 28, 2021, 11:08am UTC](https://forum.mautic.org/t/sending-mail-to-old-contact-of-last-week-new-contact-in-this-week-in-campaign/19643 "2021-05-28T11:08:58Z")
Hi We are using Template Email → running campaign assume in 1st week - 30 leads came; added in excel sheet; contacts imported; campaign run - All Good 2nd week - 5 more leads came; all new leads; APPENDED in same exc… --- ## [How to change Modal Form fields distance?](https://forum.mautic.org/t/how-to-change-modal-form-fields-distance/18034)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 2\ **Last updated:** [May 28, 2021, 5:55am UTC](https://forum.mautic.org/t/how-to-change-modal-form-fields-distance/18034 "2021-05-28T05:55:35Z")
Your software My Mautic version is: 3.2.5 My PHP version is: php 7-3 My Database type and version is: Mariadb 10.4 Your problem My problem is: How can I make the distance between the form fields bigger in a Modal? T… --- ## [Custom landing page only looks good when logged in mautic](https://forum.mautic.org/t/custom-landing-page-only-looks-good-when-logged-in-mautic/19632)
**Author:** [@bogdanescu](https://forum.mautic.org/u/bogdanescu)\ **Replies:** 0\ **Last updated:** [May 27, 2021, 1:27pm UTC](https://forum.mautic.org/t/custom-landing-page-only-looks-good-when-logged-in-mautic/19632 "2021-05-27T13:27:14Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.2.24 My Database type and version is: 5.7.33 Your problem My problem is: Create a custom HTML with inline CSS, using mautic forms looks ok in builder, a… --- ## [(From Facebook Group) "Is there a way to see which segments a given contact is a member of?"](https://forum.mautic.org/t/from-facebook-group-is-there-a-way-to-see-which-segments-a-given-contact-is-a-member-of/19619)
**Author:** [@ekke](https://forum.mautic.org/u/ekke)\ **Replies:** 2\ **Last updated:** [May 27, 2021, 1:26pm UTC](https://forum.mautic.org/t/from-facebook-group-is-there-a-way-to-see-which-segments-a-given-contact-is-a-member-of/19619 "2021-05-27T13:26:32Z")
Is there a way to see which segments a given contact is a member of? Sure, but well hidden: Click on the contact in Mautic Upper right corner, open the dropdown next to “close” Choose “Preferences” go to “Segments” … --- ## [Can't Edit Contacts Created by Form](https://forum.mautic.org/t/cant-edit-contacts-created-by-form/13982)
**Author:** [@mrhalsey64](https://forum.mautic.org/u/mrhalsey64)\ **Replies:** 7\ **Last updated:** [May 27, 2021, 7:58am UTC](https://forum.mautic.org/t/cant-edit-contacts-created-by-form/13982 "2021-05-27T07:58:18Z")
My Mautic version is: 2.16 My PHP version is: 5.6.40 My problem is: I can not edit any contacts created by a form. Mautic seems to function fine other than this. I can manually create contacts and then edit them just f… --- ## [Segment\> Filter\>Contact State bug?](https://forum.mautic.org/t/segment-filter-contact-state-bug/19543)
**Author:** [@jtourgee](https://forum.mautic.org/u/jtourgee)\ **Replies:** 2\ **Last updated:** [May 26, 2021, 5:45pm UTC](https://forum.mautic.org/t/segment-filter-contact-state-bug/19543 "2021-05-26T17:45:27Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4.19 My Database type and version is: PHP version: 7.3.27 Your problem My problem is: I have noticed that when setting up a segment and I choose the … --- ## [How to Diagnose Tweets not arriving](https://forum.mautic.org/t/how-to-diagnose-tweets-not-arriving/19572)
**Author:** [@Avocation](https://forum.mautic.org/u/Avocation)\ **Replies:** 3\ **Last updated:** [May 26, 2021, 1:48pm UTC](https://forum.mautic.org/t/how-to-diagnose-tweets-not-arriving/19572 "2021-05-26T13:48:03Z")
Your software My Mautic version is: 3.3.3 My PHP version is: PHP Version 7.3.27 My Database type and version is: mysqld Ver 10.3.25-MariaDB Your problem My problem is: I have setup the Twitter API integration and … --- ## [Hubspot info in Mautic](https://forum.mautic.org/t/hubspot-info-in-mautic/19621)
**Author:** [@candidatehub](https://forum.mautic.org/u/candidatehub)\ **Replies:** 0\ **Last updated:** [May 26, 2021, 1:40pm UTC](https://forum.mautic.org/t/hubspot-info-in-mautic/19621 "2021-05-26T13:40:19Z")
Hi I have successfully created the integration between Hubspot and Mautic but there are a couple of things I am missing. 1st, Can I pull the IP address from Hubspot to match with an IP address in Mautic? 2nd, Can I us… --- ## [Segment sent with test labeled](https://forum.mautic.org/t/segment-sent-with-test-labeled/16372)
**Author:** [@alexlex](https://forum.mautic.org/u/alexlex)\ **Replies:** 2\ **Last updated:** [May 26, 2021, 3:27am UTC](https://forum.mautic.org/t/segment-sent-with-test-labeled/16372 "2021-05-26T03:27:58Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3 Your problem My problem is: Hello! I’m new to Mautic. I have a little problem with it. I created a template, created a segment email to test it until… --- ## [ReCaptcha not showing up. What could cause this?](https://forum.mautic.org/t/recaptcha-not-showing-up-what-could-cause-this/19606)
**Author:** [@MilesThatch](https://forum.mautic.org/u/MilesThatch)\ **Replies:** 0\ **Last updated:** [May 26, 2021, 3:16am UTC](https://forum.mautic.org/t/recaptcha-not-showing-up-what-could-cause-this/19606 "2021-05-26T03:16:39Z")
Good day, fellas. I’m trying to use the ReCaptcha plugin for altest mautic. GitHub - KonstantinCodes/mautic-recaptcha: This Plugin brings reCAPTCHA integration to mautic. It was working alright but now has disappeared … --- ## [How to properly remove a plugin](https://forum.mautic.org/t/how-to-properly-remove-a-plugin/3895)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 4\ **Last updated:** [May 26, 2021, 2:53am UTC](https://forum.mautic.org/t/how-to-properly-remove-a-plugin/3895 "2021-05-26T02:53:40Z")
I installed a few custom plugins. I tried removing files from /plugins/ but the plugins are still there. Tried cleaning cache and it’s the same. Plugins are shown at plugins menu in the web app. How to properly remove th… --- ## [Clear cache with ftp](https://forum.mautic.org/t/clear-cache-with-ftp/19574)
**Author:** [@handsun](https://forum.mautic.org/u/handsun)\ **Replies:** 5\ **Last updated:** [May 25, 2021, 1:37pm UTC](https://forum.mautic.org/t/clear-cache-with-ftp/19574 "2021-05-25T13:37:27Z")
Your software My Mautic version is:3.3 My PHP version is: 7.4.18 My Database type and version is:SQL serveravatar Your problem My problem is:I need to clear cache using ftp (PuTTY is not connecting for some reason, … --- ## [How to make preference center adjustments](https://forum.mautic.org/t/how-to-make-preference-center-adjustments/19533)
**Author:** [@shindberg](https://forum.mautic.org/u/shindberg)\ **Replies:** 7\ **Last updated:** [May 25, 2021, 11:51am UTC](https://forum.mautic.org/t/how-to-make-preference-center-adjustments/19533 "2021-05-25T11:51:52Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.21-1+ubuntu16.04.1+deb.sury.org+1 My Database type and version is: Not sure Your problem Hi We are currently looking into using the Preference center… --- ## [No images in email](https://forum.mautic.org/t/no-images-in-email/19580)
**Author:** [@4godsache](https://forum.mautic.org/u/4godsache)\ **Replies:** 1\ **Last updated:** [May 25, 2021, 6:35am UTC](https://forum.mautic.org/t/no-images-in-email/19580 "2021-05-25T06:35:48Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.26 My Database type and version is: MySQL 8.0 Your problem My problem is: When sending emails, the recipient sees a placeholder image rather that wha… --- ## [SSL certificate installation problems on AWS](https://forum.mautic.org/t/ssl-certificate-installation-problems-on-aws/19576)
**Author:** [@anele](https://forum.mautic.org/u/anele)\ **Replies:** 1\ **Last updated:** [May 23, 2021, 11:38pm UTC](https://forum.mautic.org/t/ssl-certificate-installation-problems-on-aws/19576 "2021-05-23T23:38:14Z")
Your software My Mautic version is: 3.3 My PHP version is:7.4 My Database type and version is:mariaDB Your problem My problem is: The problem is the following, I have a wildcard type certificate with Namecheap, thi… --- ## [De-dupe Cron Job for Companies?](https://forum.mautic.org/t/de-dupe-cron-job-for-companies/19553)
**Author:** [@jptx](https://forum.mautic.org/u/jptx)\ **Replies:** 1\ **Last updated:** [May 23, 2021, 11:25pm UTC](https://forum.mautic.org/t/de-dupe-cron-job-for-companies/19553 "2021-05-23T23:25:54Z")
Your software My Mautic version is: 3.2.4 (self-hosted) PHP Version: PHP 7.2.18 Database Type: mysql\_aurora Database version: 5.7 Your problem My problem is: We had set-up a Hubspot plug-in incorrectly where it was… --- ## [Sending Error](https://forum.mautic.org/t/sending-error/19528)
**Author:** [@jamesjosh912](https://forum.mautic.org/u/jamesjosh912)\ **Replies:** 2\ **Last updated:** [May 23, 2021, 9:21pm UTC](https://forum.mautic.org/t/sending-error/19528 "2021-05-23T21:21:39Z")
Your software My Mautic version is: 4.15.0 (?) My PHP version is: /etc/php/7.4/apache2 My Database type and version is: ? Your problem My problem is: I cannot send messages. These errors are showing in the log: \[… --- ## [500 error when selecting Channels-\>Text Messages](https://forum.mautic.org/t/500-error-when-selecting-channels-text-messages/17795)
**Author:** [@131events](https://forum.mautic.org/u/131events)\ **Replies:** 16\ **Last updated:** [May 21, 2021, 5:14am UTC](https://forum.mautic.org/t/500-error-when-selecting-channels-text-messages/17795 "2021-05-21T05:14:10Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.2 My Database type and version is: MySQL 5.7.31 Wondering if someone can help. Twilio installed, when I select CHANNELS -\> TEXT MESSAGES I briefly see t… --- ## [One Mautic Installation per Website?](https://forum.mautic.org/t/one-mautic-installation-per-website/19535)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 3\ **Last updated:** [May 21, 2021, 4:44am UTC](https://forum.mautic.org/t/one-mautic-installation-per-website/19535 "2021-05-21T04:44:11Z")
I’m wondering if need one Mautic installation for each website I want to monitor and manage via Mautic. One issue are landing pages. Is it possible to change the URL of the landing pages? At the moment the landing pages… [Previous page](https://forum.mautic.org/c/support/8.md?page=133) [Next page](https://forum.mautic.org/c/support/8.md?page=135)