# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=135 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 136 --- ## [Problem with fake emails](https://forum.mautic.org/t/problem-with-fake-emails/19515)
**Author:** [@romain23](https://forum.mautic.org/u/romain23)\ **Replies:** 1\ **Last updated:** [May 20, 2021, 10:46am UTC](https://forum.mautic.org/t/problem-with-fake-emails/19515 "2021-05-20T10:46:07Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.19 My Database type and version is: mysql Ver 15.1 Distrib 10.5.9-MariaDB, for Linux (x86\_64) using readline 5.1 Email server : postfix owned (postfix… --- ## [Error Send Test Email in Cpanel Whm](https://forum.mautic.org/t/error-send-test-email-in-cpanel-whm/19529)
**Author:** [@tiagorossi](https://forum.mautic.org/u/tiagorossi)\ **Replies:** 0\ **Last updated:** [May 20, 2021, 6:19am UTC](https://forum.mautic.org/t/error-send-test-email-in-cpanel-whm/19529 "2021-05-20T06:19:08Z")
My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: MySQL 5.7 I use WHM/Cpanel v96.0.7 and Cloudlinux 7.9 My problem is: I’ve installed Mautic and cant sent test email, when I configur… --- ## [After update tot 3.2.5 HTTP 500 when creating a new report and when opening an old one](https://forum.mautic.org/t/after-update-tot-3-2-5-http-500-when-creating-a-new-report-and-when-opening-an-old-one/19517)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 4\ **Last updated:** [May 19, 2021, 8:17pm UTC](https://forum.mautic.org/t/after-update-tot-3-2-5-http-500-when-creating-a-new-report-and-when-opening-an-old-one/19517 "2021-05-19T20:17:18Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.4.16 My Database type and version is: Your problem My problem is: After upgrading to 3.2.5 I can’t open reports nor create new reports. Internal server… --- ## [Tracking Code or Rest API: How to create new users in mautic? How to get mautic contact id from tracking?](https://forum.mautic.org/t/tracking-code-or-rest-api-how-to-create-new-users-in-mautic-how-to-get-mautic-contact-id-from-tracking/19411)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 5\ **Last updated:** [May 19, 2021, 12:33pm UTC](https://forum.mautic.org/t/tracking-code-or-rest-api-how-to-create-new-users-in-mautic-how-to-get-mautic-contact-id-from-tracking/19411 "2021-05-19T12:33:58Z")
Hello, I’m new using mautic and have a question about how to generate new users in mautic. My use case is a simple registration form on a website. And important: This is not a form from mautic! When I include the trac… --- ## [Error when tried to install Mautic 3.3.3, The site is currently offline due to encountering an error](https://forum.mautic.org/t/error-when-tried-to-install-mautic-3-3-3-the-site-is-currently-offline-due-to-encountering-an-error/19522)
**Author:** [@hicham](https://forum.mautic.org/u/hicham)\ **Replies:** 0\ **Last updated:** [May 19, 2021, 12:07pm UTC](https://forum.mautic.org/t/error-when-tried-to-install-mautic-3-3-3-the-site-is-currently-offline-due-to-encountering-an-error/19522 "2021-05-19T12:07:05Z")
Hi Everyone, Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: MySQL 5.6 Your problem My problem is: I tried to install Mautic 3.3.3 on my web server, but I get the f… --- ## [Custom Field error triggered campaing](https://forum.mautic.org/t/custom-field-error-triggered-campaing/19519)
**Author:** [@marcossanches](https://forum.mautic.org/u/marcossanches)\ **Replies:** 0\ **Last updated:** [May 19, 2021, 11:28am UTC](https://forum.mautic.org/t/custom-field-error-triggered-campaing/19519 "2021-05-19T11:28:13Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.27 My Database type and version is: MySql docker container Your problem My problem is: I created a custom field of type select so I filled it in with… --- ## [Email not working](https://forum.mautic.org/t/email-not-working/9057)
**Author:** [@mukeshsuman](https://forum.mautic.org/u/mukeshsuman)\ **Replies:** 3\ **Last updated:** [May 19, 2021, 8:40am UTC](https://forum.mautic.org/t/email-not-working/9057 "2021-05-19T08:40:24Z")
Hi, I am using Mautic 2.2.1, Our configuration Email setting working fine but when we try to send mail then console display attached error. Error communicating with the IMAP server: \[CLOSED\] IMAP connection bro… --- ## [Mautic creating multiple leads with same IP upon asset downloaded](https://forum.mautic.org/t/mautic-creating-multiple-leads-with-same-ip-upon-asset-downloaded/19500)
**Author:** [@ifionline](https://forum.mautic.org/u/ifionline)\ **Replies:** 3\ **Last updated:** [May 18, 2021, 11:44am UTC](https://forum.mautic.org/t/mautic-creating-multiple-leads-with-same-ip-upon-asset-downloaded/19500 "2021-05-18T11:44:58Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.3.26 My Database type and version is: MySQL 8.0.22 Your problem My problem is: Mautic is creating multiple leads with same IP upon asset downloaded. … --- ## [Want to create a segment using today's date as a filter](https://forum.mautic.org/t/want-to-create-a-segment-using-todays-date-as-a-filter/8309)
**Author:** [@mattgraphichive](https://forum.mautic.org/u/mattgraphichive)\ **Replies:** 2\ **Last updated:** [May 17, 2021, 4:45pm UTC](https://forum.mautic.org/t/want-to-create-a-segment-using-todays-date-as-a-filter/8309 "2021-05-17T16:45:01Z")
Hello everyone! So, I’m using Mautic to reach out to potential customers that have specific event dates (races, weddings, etc.). I want to create a segment that will filter out clients whose event date has passed. I… --- ## [Broadcast/segment email is not showing up in my campaign](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488)
**Author:** [@melamers](https://forum.mautic.org/u/melamers)\ **Replies:** 10\ **Last updated:** [May 17, 2021, 3:06pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488 "2021-05-17T15:06:30Z")
Your software My Mautic version is: 3.3.3 My PHP version is: My Database type and version is: Your problem My problem is: broadcast/segment email is not showing up in my campaign I created a new segment/broadcast e… --- ## [How to enable Mautic to use VERP for bounce mails?](https://forum.mautic.org/t/how-to-enable-mautic-to-use-verp-for-bounce-mails/19490)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 0\ **Last updated:** [May 17, 2021, 2:33pm UTC](https://forum.mautic.org/t/how-to-enable-mautic-to-use-verp-for-bounce-mails/19490 "2021-05-17T14:33:44Z")
Hi there! We are using Mautic 3.2.5 and tried to enable bounce-handling in it. I read a tutorial from this guy How does email bounce work in mautic wich explains how it should be done. He does not point out how to get M… --- ## [Hubspot Plugin Error](https://forum.mautic.org/t/hubspot-plugin-error/19427)
**Author:** [@jptx](https://forum.mautic.org/u/jptx)\ **Replies:** 5\ **Last updated:** [May 17, 2021, 2:26pm UTC](https://forum.mautic.org/t/hubspot-plugin-error/19427 "2021-05-17T14:26:51Z")
Your software Mautic Version: 2.15.1 (self-hosted) PHP Version: PHP 7.2.18 Database Type: mysql\_aurora Database version: 5.7 Your problem My problem is: We are using the hubspot plugin and it is creating company d… --- ## [Salesforce plugin add Leads in Salesforce but not the Contacts](https://forum.mautic.org/t/salesforce-plugin-add-leads-in-salesforce-but-not-the-contacts/19116)
**Author:** [@alfredoct96](https://forum.mautic.org/u/alfredoct96)\ **Replies:** 1\ **Last updated:** [May 17, 2021, 10:16am UTC](https://forum.mautic.org/t/salesforce-plugin-add-leads-in-salesforce-but-not-the-contacts/19116 "2021-05-17T10:16:54Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: Mariadb 15.1 Your problem My problem is: I installed Salesforce plugin for integration with Salesforce, I have confi… --- ## [Upgrade from 2-16-5 to 3 " There's no upgrade package available for download."](https://forum.mautic.org/t/upgrade-from-2-16-5-to-3-theres-no-upgrade-package-available-for-download/19078)
**Author:** [@lolow](https://forum.mautic.org/u/lolow)\ **Replies:** 13\ **Last updated:** [May 17, 2021, 7:32am UTC](https://forum.mautic.org/t/upgrade-from-2-16-5-to-3-theres-no-upgrade-package-available-for-download/19078 "2021-05-17T07:32:36Z")
Your software My Mautic version is: 2-16-5 My PHP version is: 7-3-27 My Database type and version is: mysql 5.7 My problem is: These errors in command line: Warning: disk\_free\_space(): Value too large for defined d… --- ## [Nginx 502 bad gateway after Mautic fresh installation](https://forum.mautic.org/t/nginx-502-bad-gateway-after-mautic-fresh-installation/19486)
**Author:** [@geoligin](https://forum.mautic.org/u/geoligin)\ **Replies:** 0\ **Last updated:** [May 17, 2021, 7:30am UTC](https://forum.mautic.org/t/nginx-502-bad-gateway-after-mautic-fresh-installation/19486 "2021-05-17T07:30:09Z")
Your software 91\_mautic-333 My PHP version is : php-common-5.4.16-48.el7.x86\_64 php-gd-5.4.16-48.el7.x86\_64 php-mysql-5.4.16-48.el7.x86\_64 php-cli-5.4.16-48.el7.x86\_64 php-process-5.4.16-48.el7.x86\_64 php-pdo-5.4.… --- ## [504: Gateway timeout](https://forum.mautic.org/t/504-gateway-timeout/9847)
**Author:** [@amanda.borges](https://forum.mautic.org/u/amanda.borges)\ **Replies:** 3\ **Last updated:** [May 14, 2021, 4:20pm UTC](https://forum.mautic.org/t/504-gateway-timeout/9847 "2021-05-14T16:20:11Z")
I haven’t been able to access any of the emails I’ve created as newsletters. Every other tool will work, but when I click on Channels\>Emails it just won’t open, and this 504 Gateway Timeout Error message will come up. … --- ## [504 gateway timeout when login in](https://forum.mautic.org/t/504-gateway-timeout-when-login-in/15414)
**Author:** [@sylvain59300](https://forum.mautic.org/u/sylvain59300)\ **Replies:** 5\ **Last updated:** [May 14, 2021, 4:14pm UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-in/15414 "2021-05-14T16:14:54Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.2 Your problem My problem is: 504 gateway timeout These errors are showing in the log: no Steps I have tried to fix the problem: change php.ini I have… --- ## [/mautic/s/emails wont open](https://forum.mautic.org/t/mautic-s-emails-wont-open/14336)
**Author:** [@magik20](https://forum.mautic.org/u/magik20)\ **Replies:** 1\ **Last updated:** [May 14, 2021, 3:54pm UTC](https://forum.mautic.org/t/mautic-s-emails-wont-open/14336 "2021-05-14T15:54:36Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.3 (I think) Installed on WHM / CPanel / CentoOS Your problem /mautic/s/emails wont open and I also cannot upgrade the database via http://\[your-mautic… --- ## [Settings page looped up to error 504](https://forum.mautic.org/t/settings-page-looped-up-to-error-504/19447)
**Author:** [@Diletec](https://forum.mautic.org/u/Diletec)\ **Replies:** 2\ **Last updated:** [May 14, 2021, 3:47pm UTC](https://forum.mautic.org/t/settings-page-looped-up-to-error-504/19447 "2021-05-14T15:47:35Z")
Your software My Mautic version is:3.3.3 My PHP version is:7.3.28 My Database type and version is:10.3.29-MariaDB Your problem My problem is: The main error is 504 after a few minutes Loop. Rarely does it show Erro… --- ## [Mautic Installer Database Setup Error "I Think I Broke It"](https://forum.mautic.org/t/mautic-installer-database-setup-error-i-think-i-broke-it/19454)
**Author:** [@monkeyjedi](https://forum.mautic.org/u/monkeyjedi)\ **Replies:** 1\ **Last updated:** [May 14, 2021, 5:17am UTC](https://forum.mautic.org/t/mautic-installer-database-setup-error-i-think-i-broke-it/19454 "2021-05-14T05:17:13Z")
Hi, Major problem. I’ve installed Mautic four times already on the same server. Different websites. Each installation is in a mautic subdirectory folder. Now, the database setup doesn’t work on the latest tries. I just … --- ## [Zapier won't connect to Mautic ver 2.16.2](https://forum.mautic.org/t/zapier-wont-connect-to-mautic-ver-2-16-2/14002)
**Author:** [@anthony\_colfelt](https://forum.mautic.org/u/anthony_colfelt)\ **Replies:** 6\ **Last updated:** [May 13, 2021, 5:36pm UTC](https://forum.mautic.org/t/zapier-wont-connect-to-mautic-ver-2-16-2/14002 "2021-05-13T17:36:58Z")
Your software My Mautic version is:2.16.2 My PHP version is: 7.2 Your problem My problem is: When connecting the Zapier plugin in Mautic to the Mautic install, it gives an authentication error even though all details… --- ## [Scheduled Reports Attachments](https://forum.mautic.org/t/scheduled-reports-attachments/19413)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 5\ **Last updated:** [May 13, 2021, 5:02pm UTC](https://forum.mautic.org/t/scheduled-reports-attachments/19413 "2021-05-13T17:02:33Z")
Hi I am seeing some strange behaviour with sending scheduled reports. On certain instances of Mautic we are able to send out scheduled reports and emails are being sent out with attachment, however on certain instances… --- ## [Issue after restore Database](https://forum.mautic.org/t/issue-after-restore-database/19416)
**Author:** [@nataly](https://forum.mautic.org/u/nataly)\ **Replies:** 8\ **Last updated:** [May 13, 2021, 2:59pm UTC](https://forum.mautic.org/t/issue-after-restore-database/19416 "2021-05-13T14:59:02Z")
Your software My Mautic version is: 3.3.1 My PHP version is: PHP 7.3.27 My Database type and version is: Server version: 8.0.23 MySQL Community Server - GPL Your problem My problem is: After restoring my database, … --- ## [Allow only unselecting segments on preference center - subscriptions per segments](https://forum.mautic.org/t/allow-only-unselecting-segments-on-preference-center-subscriptions-per-segments/19439)
**Author:** [@tpapaj](https://forum.mautic.org/u/tpapaj)\ **Replies:** 3\ **Last updated:** [May 13, 2021, 8:00am UTC](https://forum.mautic.org/t/allow-only-unselecting-segments-on-preference-center-subscriptions-per-segments/19439 "2021-05-13T08:00:46Z")
Your software My Mautic version is: 3.2.4 My PHP version is: docker php:7.3-apache My Database type and version is: MariaDB Your problem Is there an option to show only selected segments on preference page to disall… --- ## [Create new Contact from another server](https://forum.mautic.org/t/create-new-contact-from-another-server/19443)
**Author:** [@imihandstand](https://forum.mautic.org/u/imihandstand)\ **Replies:** 3\ **Last updated:** [May 13, 2021, 7:58am UTC](https://forum.mautic.org/t/create-new-contact-from-another-server/19443 "2021-05-13T07:58:03Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.28 Your problem My problem is: I want to create a new contact from a PHP-file on another server than Mautic is installed on. I tried (but I’m open to a… --- ## [\[landing page\] unable to save custom HTML code](https://forum.mautic.org/t/landing-page-unable-to-save-custom-html-code/19421)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 1\ **Last updated:** [May 13, 2021, 6:31am UTC](https://forum.mautic.org/t/landing-page-unable-to-save-custom-html-code/19421 "2021-05-13T06:31:32Z")
Your software My Mautic version is: My PHP version is: 7.4.18 My Database type and version is: mysqli / mysqlnd 7.4.18 cpanel/centos os 7.9 Your problem My problem is: We create a template using beefree.io (pro ve… --- ## [Bounce mail not working if lead has same domain as that of email domain used to send mail](https://forum.mautic.org/t/bounce-mail-not-working-if-lead-has-same-domain-as-that-of-email-domain-used-to-send-mail/19422)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 9\ **Last updated:** [May 12, 2021, 12:18pm UTC](https://forum.mautic.org/t/bounce-mail-not-working-if-lead-has-same-domain-as-that-of-email-domain-used-to-send-mail/19422 "2021-05-12T12:18:54Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4.18 my bounce email are working but when the contact has same domain as that of the domain used to send email in Configuration (mail send settings) - bou… --- ## [Log file is flooding my disk](https://forum.mautic.org/t/log-file-is-flooding-my-disk/19432)
**Author:** [@jonathan1](https://forum.mautic.org/u/jonathan1)\ **Replies:** 0\ **Last updated:** [May 12, 2021, 8:24am UTC](https://forum.mautic.org/t/log-file-is-flooding-my-disk/19432 "2021-05-12T08:24:10Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.27 My Database type and version is: mariadb Your problem My problem is: Mautic is producing enormous Log-entries. It writes 10GB of log data so the di… --- ## [Recording UTM TAGS](https://forum.mautic.org/t/recording-utm-tags/19176)
**Author:** [@denis\_c](https://forum.mautic.org/u/denis_c)\ **Replies:** 1\ **Last updated:** [May 11, 2021, 1:11pm UTC](https://forum.mautic.org/t/recording-utm-tags/19176 "2021-05-11T13:11:21Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.2 My Database type and version is: Your problem My problem is: 243 / 5000 Question: does the recording of utm tags work only on mautic landing pages o… --- ## [Is this a common error that someone is familiar with](https://forum.mautic.org/t/is-this-a-common-error-that-someone-is-familiar-with/19409)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 0\ **Last updated:** [May 10, 2021, 9:51pm UTC](https://forum.mautic.org/t/is-this-a-common-error-that-someone-is-familiar-with/19409 "2021-05-10T21:51:35Z")
Your software 3.0 My PHP version is :7.3 My MySQL/MariaDB version is Mysql These errors are showing in the Mautic log : These errors are showing in the upgrade\_log.txt file (located in the root of your Mautic instanc… [Previous page](https://forum.mautic.org/c/support/8.md?page=134) [Next page](https://forum.mautic.org/c/support/8.md?page=136)