# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=136 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 137 --- ## [Contact replies not working,,](https://forum.mautic.org/t/contact-replies-not-working/19155)
**Author:** [@engine87](https://forum.mautic.org/u/engine87)\ **Replies:** 8\ **Last updated:** [May 10, 2021, 1:32pm UTC](https://forum.mautic.org/t/contact-replies-not-working/19155 "2021-05-10T13:32:21Z")
Your software My Mautic version is: v4.0.0-alpha1 My PHP version is: PHP Version 7.4.16 My Database type and version is: ubuntu 16.04 Your problem My problem is: Im trying to use contact replies within campaigns as … --- ## [Understanding 'Opens Email' and 'Replies to Email' Decision](https://forum.mautic.org/t/understanding-opens-email-and-replies-to-email-decision/19265)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 22\ **Last updated:** [May 10, 2021, 12:28pm UTC](https://forum.mautic.org/t/understanding-opens-email-and-replies-to-email-decision/19265 "2021-05-10T12:28:09Z")
Hi I created Email Drip Campaign. It has 2 decisions box It has 3 actions: Send Email#1 after 1 min, Send Email#2 after 2 mins, Send Email#3 after 3 mins It checks if Email#1 is opened or not. If opened, It sends… --- ## [The tasks in campaigns are pending](https://forum.mautic.org/t/the-tasks-in-campaigns-are-pending/15440)
**Author:** [@john67](https://forum.mautic.org/u/john67)\ **Replies:** 11\ **Last updated:** [May 9, 2021, 12:49am UTC](https://forum.mautic.org/t/the-tasks-in-campaigns-are-pending/15440 "2021-05-09T00:49:41Z")
Your software Linux ubuntu My Mautic version is: 2.15.3 My PHP version is: 7.2.24 Your problem Hello guys. I’m a newbie and I installed Mautic recently and I can’t figure out how get my campaign working. 1- I crea… --- ## [Mautic is not triggering Crons and Email Campaigns are not Firing on time](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582)
**Author:** [@masilat](https://forum.mautic.org/u/masilat)\ **Replies:** 5\ **Last updated:** [May 8, 2021, 11:56am UTC](https://forum.mautic.org/t/mautic-is-not-triggering-crons-and-email-campaigns-are-not-firing-on-time/14582 "2021-05-08T11:56:06Z")
My Mautic version is: 2.12.0 My PHP version is: 7.1.30 My problem: Mautic is not sending email using Sendgrid email API. I am sending a campaign email to a larger contact list around 50K a day and 3 emails a week. So… --- ## [Number of new Contacts Created in Dashboard Report exceeds actual new contacts](https://forum.mautic.org/t/number-of-new-contacts-created-in-dashboard-report-exceeds-actual-new-contacts/19347)
**Author:** [@mauthound](https://forum.mautic.org/u/mauthound)\ **Replies:** 2\ **Last updated:** [May 8, 2021, 11:53am UTC](https://forum.mautic.org/t/number-of-new-contacts-created-in-dashboard-report-exceeds-actual-new-contacts/19347 "2021-05-08T11:53:06Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.3.6 My Database type and version is: MySQL 5.7.33 Your problem My problem is: Greetings, our company is new to Mautic. We have a successful installatio… --- ## [Trouble setting up bounce management with Mailjet](https://forum.mautic.org/t/trouble-setting-up-bounce-management-with-mailjet/19379)
**Author:** [@keyleads](https://forum.mautic.org/u/keyleads)\ **Replies:** 0\ **Last updated:** [May 8, 2021, 1:09am UTC](https://forum.mautic.org/t/trouble-setting-up-bounce-management-with-mailjet/19379 "2021-05-08T01:09:04Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.1.33 My Database type and version is: percona-server:5.7 Your problem My problem is: I’m having trouble setting up bounce management in mautic. I’m us… --- ## [Focus Item not showing on typo3 page](https://forum.mautic.org/t/focus-item-not-showing-on-typo3-page/19374)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 3\ **Last updated:** [May 7, 2021, 10:41pm UTC](https://forum.mautic.org/t/focus-item-not-showing-on-typo3-page/19374 "2021-05-07T22:41:20Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: 5.7 Your problem My problem is: I created a focus item. I placed the code into the webpage via the typo3 Template. T… --- ## [Via 1 campaign mail is going and via another showing error](https://forum.mautic.org/t/via-1-campaign-mail-is-going-and-via-another-showing-error/19357)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 21\ **Last updated:** [May 7, 2021, 12:39pm UTC](https://forum.mautic.org/t/via-1-campaign-mail-is-going-and-via-another-showing-error/19357 "2021-05-07T12:39:46Z")
Hello via 1 campaign, my email is going but via another campaign mail is going in error - for same mail acocunt error coming is: "503 Only one sender per message, please " any ideas ? Thanks a. --- ## [Campaign stuck- "Pending Actions" not getting processed](https://forum.mautic.org/t/campaign-stuck-pending-actions-not-getting-processed/19224)
**Author:** [@irfankhan](https://forum.mautic.org/u/irfankhan)\ **Replies:** 9\ **Last updated:** [May 7, 2021, 5:27am UTC](https://forum.mautic.org/t/campaign-stuck-pending-actions-not-getting-processed/19224 "2021-05-07T05:27:47Z")
Your software My Mautic version is: 3.3.2. My PHP version is: 7.3.27 My Database type and version is: “Olson” Timezone Database Version 0.system Your problem My problem is: I am very new to mautic- I am using SES as… --- ## [How to Add Multiple Tags to New/Existing Contacts via Webhook Handler Script?](https://forum.mautic.org/t/how-to-add-multiple-tags-to-new-existing-contacts-via-webhook-handler-script/18078)
**Author:** [@monkeyjedi](https://forum.mautic.org/u/monkeyjedi)\ **Replies:** 1\ **Last updated:** [May 7, 2021, 4:48am UTC](https://forum.mautic.org/t/how-to-add-multiple-tags-to-new-existing-contacts-via-webhook-handler-script/18078 "2021-05-07T04:48:59Z")
Your software My Mautic version is: The latest My PHP version is: 7.4 My Database type and version is: MySQL, latest Your problem My problem is: I have a php webhook handler script that maps data from a Memberpress… --- ## [White Page after Landing Page Form submit instead of URL Redirect](https://forum.mautic.org/t/white-page-after-landing-page-form-submit-instead-of-url-redirect/19098)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 6\ **Last updated:** [May 6, 2021, 9:36am UTC](https://forum.mautic.org/t/white-page-after-landing-page-form-submit-instead-of-url-redirect/19098 "2021-05-06T09:36:19Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MySQL 5.7.33 Your problem My problem is: I have a landing page with a signup form which should redirect to anothe… --- ## [How to send a webhook on unsubscribe in Mautic?](https://forum.mautic.org/t/how-to-send-a-webhook-on-unsubscribe-in-mautic/19354)
**Author:** [@PaulR](https://forum.mautic.org/u/PaulR)\ **Replies:** 1\ **Last updated:** [May 5, 2021, 6:39pm UTC](https://forum.mautic.org/t/how-to-send-a-webhook-on-unsubscribe-in-mautic/19354 "2021-05-05T18:39:10Z")
Hi, is there a way to send information/a webhook from Mautic elsewhere when somebody unsubscribes in Mautic? I am trying to send a webhook from Mautic to Pabbly/Integromat/Zapier when somebody unsubscribes in Mautic (so … --- ## [Action "Remove contact from do not contact list" doesn't work in forms](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859)
**Author:** [@maumatic](https://forum.mautic.org/u/maumatic)\ **Replies:** 8\ **Last updated:** [May 5, 2021, 1:38pm UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859 "2021-05-05T13:38:07Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3.20 My MariaDB version is : 10.5 Your problem My problem is: when submitting a form to subscribe to my mailing list, everything works but the action " … --- ## [Mautic 3 on Dokku - persistent volume?](https://forum.mautic.org/t/mautic-3-on-dokku-persistent-volume/19340)
**Author:** [@cousnlarry](https://forum.mautic.org/u/cousnlarry)\ **Replies:** 0\ **Last updated:** [May 4, 2021, 10:20pm UTC](https://forum.mautic.org/t/mautic-3-on-dokku-persistent-volume/19340 "2021-05-04T22:20:11Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.27 My Database type and version is: Mysql 5.7 Your problem I’m attempting to set up Mautic (GitHub - mautic/docker-mautic: Docker Image for Mautic) on… --- ## [How to create own token field?](https://forum.mautic.org/t/how-to-create-own-token-field/19302)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 6\ **Last updated:** [May 4, 2021, 4:18pm UTC](https://forum.mautic.org/t/how-to-create-own-token-field/19302 "2021-05-04T16:18:22Z")
Hi all I have several segment on my mautic, and each segment, i want put different footer text. So to save time, maybe if i can create a custom token field, that will awesome… if can, I will put, for example {myfoote… --- ## [Can't access configuration, contacts, reports etc after upgrade from v. 3.1.0 to 3.3.3](https://forum.mautic.org/t/cant-access-configuration-contacts-reports-etc-after-upgrade-from-v-3-1-0-to-3-3-3/19315)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 0\ **Last updated:** [May 3, 2021, 10:38pm UTC](https://forum.mautic.org/t/cant-access-configuration-contacts-reports-etc-after-upgrade-from-v-3-1-0-to-3-3-3/19315 "2021-05-03T22:38:22Z")
Your software My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): / Updating Upgrading/installing via (delete as … --- ## [Log printing with factory-\>getLogger() on mautic 3 Plugin](https://forum.mautic.org/t/log-printing-with-factory-getlogger-on-mautic-3-plugin/19313)
**Author:** [@daniel.alves](https://forum.mautic.org/u/daniel.alves)\ **Replies:** 0\ **Last updated:** [May 3, 2021, 3:47pm UTC](https://forum.mautic.org/t/log-printing-with-factory-getlogger-on-mautic-3-plugin/19313 "2021-05-03T15:47:16Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.27-9+ubuntu18.04.1+deb.sury.org+1 My Database type and version is: MySQLServer 5.7.33-google-log Your problem My problem is: Error on printing logs wi… --- ## [Fresh install of Mautic 3.1.1. after conection to database result in site is offline](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478)
**Author:** [@lukasdadej](https://forum.mautic.org/u/lukasdadej)\ **Replies:** 3\ **Last updated:** [May 3, 2021, 3:21pm UTC](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478 "2021-05-03T15:21:17Z")
My software version is : Mautic 3.1.1. My PHP version is : 7.2 My MySQL/MariaDB version is : 5.5.5-10.2.33-MariaDB Updating/Installing Errors I am: Installing via Web These errors are showing in the installer : mar… --- ## [API error The response has unexpected status code (0)](https://forum.mautic.org/t/api-error-the-response-has-unexpected-status-code-0/19183)
**Author:** [@jcpicot](https://forum.mautic.org/u/jcpicot)\ **Replies:** 3\ **Last updated:** [May 3, 2021, 8:10am UTC](https://forum.mautic.org/t/api-error-the-response-has-unexpected-status-code-0/19183 "2021-05-03T08:10:04Z")
Hi! I’m trying to connect with the API using Basic Auth but I’m getting an error 0. It’s not a caché problem, i’m deleting the caché frequently. The full response it’s: array(1) { \[“errors”\]=\> array(1) { \[0\]=\> array(2… --- ## [Htacess persist settings after upgrade](https://forum.mautic.org/t/htacess-persist-settings-after-upgrade/19305)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 0\ **Last updated:** [May 3, 2021, 1:41am UTC](https://forum.mautic.org/t/htacess-persist-settings-after-upgrade/19305 "2021-05-03T01:41:48Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.4 My Database type and version is: mysql Your problem My problem is: After each upgrade the htacess file get completely replace, whipping out any sett… --- ## [Easier way to tie in many similar Commands to the Campaign w/o a 500 page command](https://forum.mautic.org/t/easier-way-to-tie-in-many-similar-commands-to-the-campaign-w-o-a-500-page-command/19301)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 0\ **Last updated:** [May 2, 2021, 2:59am UTC](https://forum.mautic.org/t/easier-way-to-tie-in-many-similar-commands-to-the-campaign-w-o-a-500-page-command/19301 "2021-05-02T02:59:40Z")
Your software My Mautic version is:3.4.2 My PHP version is:7.3 My Database type and version is:Mysql Your problem My problem is: Every time a lead comes in to my Real Estate lead owner front end… It must scan a list… --- ## [When I build a new form... with first name last name and email the fields double up](https://forum.mautic.org/t/when-i-build-a-new-form-with-first-name-last-name-and-email-the-fields-double-up/19287)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 2\ **Last updated:** [May 2, 2021, 2:38am UTC](https://forum.mautic.org/t/when-i-build-a-new-form-with-first-name-last-name-and-email-the-fields-double-up/19287 "2021-05-02T02:38:33Z")
Your software My Mautic version is:3.4.2 My PHP version is:7.3 My Database type and version is:Mysql Your problem My problem is: When i build a form using say min fields like First Name, Last Name, email it seems to… --- ## [Basic auth, get OAuth2 required](https://forum.mautic.org/t/basic-auth-get-oauth2-required/7117)
**Author:** [@brandner](https://forum.mautic.org/u/brandner)\ **Replies:** 9\ **Last updated:** [May 1, 2021, 8:23am UTC](https://forum.mautic.org/t/basic-auth-get-oauth2-required/7117 "2021-05-01T08:23:05Z")
Trying out the Mautic API, both via code and via the Postman application. When I try to make calls to http://SERVER/index.php/api/contacts with the basic authorization header, I get: Code: { "error": "access\_denied… --- ## [Add a value to a multi-select fields from tracking code](https://forum.mautic.org/t/add-a-value-to-a-multi-select-fields-from-tracking-code/9954)
**Author:** [@xpaz](https://forum.mautic.org/u/xpaz)\ **Replies:** 5\ **Last updated:** [May 1, 2021, 6:03am UTC](https://forum.mautic.org/t/add-a-value-to-a-multi-select-fields-from-tracking-code/9954 "2021-05-01T06:03:57Z")
Hi, I want to add some values to a custom multi-select field from the tracking code. These are details which I can collect from the interests and behaviour of the contact in my website. I can set a single value doin… --- ## [Is there a trigger on Mautic that shows the cron broadcast:send got at the end?](https://forum.mautic.org/t/is-there-a-trigger-on-mautic-that-shows-the-cron-broadcast-send-got-at-the-end/19291)
**Author:** [@rodrideme](https://forum.mautic.org/u/rodrideme)\ **Replies:** 0\ **Last updated:** [April 30, 2021, 6:53pm UTC](https://forum.mautic.org/t/is-there-a-trigger-on-mautic-that-shows-the-cron-broadcast-send-got-at-the-end/19291 "2021-04-30T18:53:49Z")
Your software My Mautic version is: 3.3.3 Is there a trigger on Mautic (not by interface) or a field on the database that shows the crons campaign:trigger and broadcast:send got at the end? I am doing a plugin to a cli… --- ## [Error : Unable to read the imported csv file \[Mautic 3.2.5\]](https://forum.mautic.org/t/error-unable-to-read-the-imported-csv-file-mautic-3-2-5/17935)
**Author:** [@c062785](https://forum.mautic.org/u/c062785)\ **Replies:** 8\ **Last updated:** [April 30, 2021, 1:49pm UTC](https://forum.mautic.org/t/error-unable-to-read-the-imported-csv-file-mautic-3-2-5/17935 "2021-04-30T13:49:05Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.2.23 My Database type and version is: MariaDB, 10.3.16 Your problem My problem is: We’ve updated to Mautic 3.2.5 and now I can no longer ‘import’ csv fi… --- ## [Relay access denied](https://forum.mautic.org/t/relay-access-denied/19272)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 3\ **Last updated:** [April 30, 2021, 9:33am UTC](https://forum.mautic.org/t/relay-access-denied/19272 "2021-04-30T09:33:37Z")
Your software My Mautic version is: 3.3.2 Your problem I cant send email in a new and fresh installation. When I try the test button in configurations I obtain SUCCESS, if I try SEND TEST EMAIL button I obtain SUCCES… --- ## [Updating a contact's Location after Maxmind database download](https://forum.mautic.org/t/updating-a-contacts-location-after-maxmind-database-download/18894)
**Author:** [@pjrobertson](https://forum.mautic.org/u/pjrobertson)\ **Replies:** 7\ **Last updated:** [April 30, 2021, 8:48am UTC](https://forum.mautic.org/t/updating-a-contacts-location-after-maxmind-database-download/18894 "2021-04-30T08:48:33Z")
I realised my Maxmind database file wasn’t updating. After adding in my license key, I can now download the maxmind database file no problem. But I’m left wondering - is there a way to update the Location (country/city) … --- ## [After Cache-delete "The site is currently offline due to encountering an error"](https://forum.mautic.org/t/after-cache-delete-the-site-is-currently-offline-due-to-encountering-an-error/19159)
**Author:** [@imihandstand](https://forum.mautic.org/u/imihandstand)\ **Replies:** 8\ **Last updated:** [April 30, 2021, 6:32am UTC](https://forum.mautic.org/t/after-cache-delete-the-site-is-currently-offline-due-to-encountering-an-error/19159 "2021-04-30T06:32:42Z")
Your software My Mautic version is: 3.2.4 (but I think I always had this issue, even with 2.x) My PHP version is: 7.3.27 Your problem When I try to delete the " var/cache " or " var/cache/prod " folder via FTP , Maut… --- ## [How to add a hidden field that upon login will auto activate a specific Campaign](https://forum.mautic.org/t/how-to-add-a-hidden-field-that-upon-login-will-auto-activate-a-specific-campaign/19255)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 2\ **Last updated:** [April 29, 2021, 11:34pm UTC](https://forum.mautic.org/t/how-to-add-a-hidden-field-that-upon-login-will-auto-activate-a-specific-campaign/19255 "2021-04-29T23:34:17Z")
Your software My Mautic version is:3.3.2 My PHP version is:7.3 My Database type and version is: Mysql My problem is: When a user registers from a specific form I want to have Mautic begin specific campaign…Is there a… [Previous page](https://forum.mautic.org/c/support/8.md?page=135) [Next page](https://forum.mautic.org/c/support/8.md?page=137)