# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=137 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 138 --- ## [Dynamic list type of data structure for a contact](https://forum.mautic.org/t/dynamic-list-type-of-data-structure-for-a-contact/17513)
**Author:** [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Replies:** 6\ **Last updated:** [April 29, 2021, 5:01pm UTC](https://forum.mautic.org/t/dynamic-list-type-of-data-structure-for-a-contact/17513 "2021-04-29T17:01:01Z")
I want to save a list of strings corresponding to each contact and later segment based on that list. The issue is the list has to be dynamic as in new options in the list can be added at any time. Any approach to achiev… --- ## [CRITICAL - Campaign\_EventLoggerService](https://forum.mautic.org/t/critical-campaign-eventloggerservice/19246)
**Author:** [@gregy1](https://forum.mautic.org/u/gregy1)\ **Replies:** 2\ **Last updated:** [April 29, 2021, 12:59pm UTC](https://forum.mautic.org/t/critical-campaign-eventloggerservice/19246 "2021-04-29T12:59:51Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MySQL Your problem My problem: IS THERE ANYONE WHO CAN INVESTIGATE MY PROBLEM AND TELL ME WHAT TO DO WITH IT AS I … --- ## [ERR\_BUILD\_M3\_CACHE: Failed to build cache for Mautic 3. All your data has been successfully migrated to Mautic 3, but this error very likely needs to be fixed before you can start using Mautic 3](https://forum.mautic.org/t/err-build-m3-cache-failed-to-build-cache-for-mautic-3-all-your-data-has-been-successfully-migrated-to-mautic-3-but-this-error-very-likely-needs-to-be-fixed-before-you-can-start-using-mautic-3/15569)
**Author:** [@xadriano](https://forum.mautic.org/u/xadriano)\ **Replies:** 8\ **Last updated:** [April 29, 2021, 11:58am UTC](https://forum.mautic.org/t/err-build-m3-cache-failed-to-build-cache-for-mautic-3-all-your-data-has-been-successfully-migrated-to-mautic-3-but-this-error-very-likely-needs-to-be-fixed-before-you-can-start-using-mautic-3/15569 "2021-04-29T11:58:40Z")
MAUTIC3 My PHP version is : 7.3.6 My MySQL/MariaDB version is: 5.7.31 Updating/Installing Errors \[2020-08-08 18:54:00\] ERR\_BUILD\_M3\_CACHE: Failed to build cache for Mautic 3. All your data has been successfully migrat… --- ## [Changing themes, logos, Colors i](https://forum.mautic.org/t/changing-themes-logos-colors-i/19208)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 6\ **Last updated:** [April 29, 2021, 9:34am UTC](https://forum.mautic.org/t/changing-themes-logos-colors-i/19208 "2021-04-29T09:34:52Z")
Hi Can anyone please let me know if can change theme, Color, logos in our mautic installation Thanks Ashish. --- ## [Tracking isn't working v3.3.2](https://forum.mautic.org/t/tracking-isnt-working-v3-3-2/19212)
**Author:** [@andyt96](https://forum.mautic.org/u/andyt96)\ **Replies:** 4\ **Last updated:** [April 29, 2021, 4:25am UTC](https://forum.mautic.org/t/tracking-isnt-working-v3-3-2/19212 "2021-04-29T04:25:36Z")
Your software My Mautic version is: v3.3.2 My PHP version is: 7.4.12 My Database type and version is: mysqlnd 7.4.12 Your problem My problem is: The Tracking on my local Mautic is not working at all and it also doe… --- ## [Managing emails without Themes or Templates](https://forum.mautic.org/t/managing-emails-without-themes-or-templates/19250)
**Author:** [@erlon111](https://forum.mautic.org/u/erlon111)\ **Replies:** 1\ **Last updated:** [April 29, 2021, 4:22am UTC](https://forum.mautic.org/t/managing-emails-without-themes-or-templates/19250 "2021-04-29T04:22:14Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My Database type and version is: Mysql Server 8.0.23 Your problem My problem is: Good Morning I would like to create emails without themes as in the p… --- ## [Unsubscribe page throws error 500](https://forum.mautic.org/t/unsubscribe-page-throws-error-500/14372)
**Author:** [@gregorybrad](https://forum.mautic.org/u/gregorybrad)\ **Replies:** 7\ **Last updated:** [April 28, 2021, 11:13am UTC](https://forum.mautic.org/t/unsubscribe-page-throws-error-500/14372 "2021-04-28T11:13:40Z")
Your software My Mautic version is: 2.16.2 My PHP version is: PHP Version 7.2.30 Your problem My problem is: Unsubscribe page gives error 500 These errors are showing in the log: \[2020-05-18 09:52:03\] mautic.CRITIC… --- ## [Triggering emails based on date field (from an appointment date)](https://forum.mautic.org/t/triggering-emails-based-on-date-field-from-an-appointment-date/19021)
**Author:** [@jptx](https://forum.mautic.org/u/jptx)\ **Replies:** 1\ **Last updated:** [April 28, 2021, 5:51am UTC](https://forum.mautic.org/t/triggering-emails-based-on-date-field-from-an-appointment-date/19021 "2021-04-28T05:51:05Z")
Your software Mautic Version: 2.15.1 (self-hosted) PHP Version: PHP 7.2.18 Database Type: mysql\_aurora Database version: 5.7 Your problem My problem is: We are a multi-site primary care and chiropractic clinic with… --- ## [Https://mautic-installation.com/api Not working](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 9\ **Last updated:** [April 28, 2021, 5:47am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168 "2021-04-28T05:47:36Z")
Hello, When I am trying to enter URL https://my\_mutic\_installation.com/api it shows me this error “{“errors”:\[{“message”:“API authorization denied.”,“code”:401,“type”:“access\_denied”}\]}” and nothing else Am I mi… --- ## [How to syncronize those anonymous IPS before they actually register](https://forum.mautic.org/t/how-to-syncronize-those-anonymous-ips-before-they-actually-register/19194)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 2\ **Last updated:** [April 27, 2021, 8:14pm UTC](https://forum.mautic.org/t/how-to-syncronize-those-anonymous-ips-before-they-actually-register/19194 "2021-04-27T20:14:40Z")
Your software My Mautic version is:3.3.2 My PHP version is:7.3 My Database type and version is:Mysql Your problem My problem is that I have a lot of anomymouse IPS that will not synchronize… and its killing my data … --- ## [REST API Payload to create a new contact](https://forum.mautic.org/t/rest-api-payload-to-create-a-new-contact/7276)
**Author:** [@marcodes](https://forum.mautic.org/u/marcodes)\ **Replies:** 4\ **Last updated:** [April 27, 2021, 6:01am UTC](https://forum.mautic.org/t/rest-api-payload-to-create-a-new-contact/7276 "2021-04-27T06:01:31Z")
Hello, I am new to mautic and I am trying to leverage the API to programmatically create contacts, but I can not find any documentation on the payload for POSTs. I don’t intent to use the php client, as I will be call… --- ## [Message Threshold - Rescheduled Emails (Keen to push rescheduled emails now)](https://forum.mautic.org/t/message-threshold-rescheduled-emails-keen-to-push-rescheduled-emails-now/19201)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 1\ **Last updated:** [April 27, 2021, 4:03am UTC](https://forum.mautic.org/t/message-threshold-rescheduled-emails-keen-to-push-rescheduled-emails-now/19201 "2021-04-27T04:03:03Z")
Your software My Mautic version is: 3.2 My PHP version is: 7.4 My Database type and version is: mysql Your problem My problem is: Message Threshold - Rescheduled Emails We set the message threshold to 2 messages p… --- ## [Custom Fields - How to change date format on "Date/Time" data type?](https://forum.mautic.org/t/custom-fields-how-to-change-date-format-on-date-time-data-type/19192)
**Author:** [@leordzgtz](https://forum.mautic.org/u/leordzgtz)\ **Replies:** 0\ **Last updated:** [April 26, 2021, 6:07pm UTC](https://forum.mautic.org/t/custom-fields-how-to-change-date-format-on-date-time-data-type/19192 "2021-04-26T18:07:24Z")
I am using a Ubuntu 18.04 VPS with Runcloud software. My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: MariaDB My problem is: I added a custom field in the “Settings → Custom Fi… --- ## [Clear cache problem mautic 3](https://forum.mautic.org/t/clear-cache-problem-mautic-3/19173)
**Author:** [@mosamadi73](https://forum.mautic.org/u/mosamadi73)\ **Replies:** 1\ **Last updated:** [April 26, 2021, 10:47am UTC](https://forum.mautic.org/t/clear-cache-problem-mautic-3/19173 "2021-04-26T10:47:09Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: 10.4.18-MariaDB Your problem My problem is: I can not delete my cache using command line and I got an error and when… --- ## [Tracking issues v3.2.5](https://forum.mautic.org/t/tracking-issues-v3-2-5/19169)
**Author:** [@bunce69](https://forum.mautic.org/u/bunce69)\ **Replies:** 0\ **Last updated:** [April 25, 2021, 8:22am UTC](https://forum.mautic.org/t/tracking-issues-v3-2-5/19169 "2021-04-25T08:22:27Z")
Your software My Mautic version is: v3.2v5 My PHP version is: 7.4.16 My Database type and version is: mysql 5.7.34 Your problem My problem is: I just can have 1 event type wich is the mtracking.gif pagehit but not … --- ## [Help with DB migration from 2.16.5 to 3.2.4](https://forum.mautic.org/t/help-with-db-migration-from-2-16-5-to-3-2-4/19157)
**Author:** [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Replies:** 7\ **Last updated:** [April 25, 2021, 8:07am UTC](https://forum.mautic.org/t/help-with-db-migration-from-2-16-5-to-3-2-4/19157 "2021-04-25T08:07:48Z")
Your software My Mautic version is: 2.16.5 My PHP version is: 7.3.27 My Database type and version is: MySQL 5.7 My environment is hosted environment in linux with Apache (OVH) Your problem I have tried to update my… --- ## ["Upcoming Emails" widget at Dashboard shows old emails](https://forum.mautic.org/t/upcoming-emails-widget-at-dashboard-shows-old-emails/10936)
**Author:** [@tecnotronico](https://forum.mautic.org/u/tecnotronico)\ **Replies:** 5\ **Last updated:** [April 25, 2021, 7:30am UTC](https://forum.mautic.org/t/upcoming-emails-widget-at-dashboard-shows-old-emails/10936 "2021-04-25T07:30:21Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.0 with PHP-FPM My problem is: “Upcoming Emails” widget at Dashboard shows old emails even if the system is sending new emails. Why that happens?? These … --- ## [\[Solved\] Install Issue "The site is currently offline..."](https://forum.mautic.org/t/solved-install-issue-the-site-is-currently-offline/18466)
**Author:** [@nick\_p](https://forum.mautic.org/u/nick_p)\ **Replies:** 3\ **Last updated:** [April 24, 2021, 5:27pm UTC](https://forum.mautic.org/t/solved-install-issue-the-site-is-currently-offline/18466 "2021-04-24T17:27:35Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My Database type and version is: MySQL 7.4.6 Your problem My problem is: I got the latest Mautic dump, with dependencies. When I try to run the setup fr… --- ## [Restore from v2 backup folder from v3 upgrade](https://forum.mautic.org/t/restore-from-v2-backup-folder-from-v3-upgrade/19161)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 0\ **Last updated:** [April 24, 2021, 5:25pm UTC](https://forum.mautic.org/t/restore-from-v2-backup-folder-from-v3-upgrade/19161 "2021-04-24T17:25:31Z")
Your software Mautic 3.3 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MariaDB version Updating/Installing Errors The site is currently offline due to encountering an error. If the probl… --- ## [Contact is not being deleted in the corresponding form table nor in the form submissions table](https://forum.mautic.org/t/contact-is-not-being-deleted-in-the-corresponding-form-table-nor-in-the-form-submissions-table/19152)
**Author:** [@rodrideme](https://forum.mautic.org/u/rodrideme)\ **Replies:** 0\ **Last updated:** [April 23, 2021, 7:02pm UTC](https://forum.mautic.org/t/contact-is-not-being-deleted-in-the-corresponding-form-table-nor-in-the-form-submissions-table/19152 "2021-04-23T19:02:43Z")
Your software My Mautic version is: 3.3. My PHP version is: PHP Version 7.3.27 My Database type and version is: MySQL Your problem My problem is: When we delete a contact using Mautic interface, is supposed to dele… --- ## [As soon as i click on apply or save and close. It goes back to select template or segment option](https://forum.mautic.org/t/as-soon-as-i-click-on-apply-or-save-and-close-it-goes-back-to-select-template-or-segment-option/18804)
**Author:** [@reliccess](https://forum.mautic.org/u/reliccess)\ **Replies:** 4\ **Last updated:** [April 23, 2021, 6:16pm UTC](https://forum.mautic.org/t/as-soon-as-i-click-on-apply-or-save-and-close-it-goes-back-to-select-template-or-segment-option/18804 "2021-04-23T18:16:42Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MySQL, Sorry I don’t know how to check version Your problem My problem is: Hello Friends, I am Sandeep Goyal. I a… --- ## [Cannot Loginfrom installation](https://forum.mautic.org/t/cannot-loginfrom-installation/19151)
**Author:** [@currieh2506](https://forum.mautic.org/u/currieh2506)\ **Replies:** 0\ **Last updated:** [April 23, 2021, 6:03pm UTC](https://forum.mautic.org/t/cannot-loginfrom-installation/19151 "2021-04-23T18:03:43Z")
Your softwareMautic 3.3.2 My PHP version is :7.3.27 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing installing via (delete… --- ## ["Child "companyFields" does not exist." with the vTiger CRM plugin. Contacts are not pushed to vTiger](https://forum.mautic.org/t/child-companyfields-does-not-exist-with-the-vtiger-crm-plugin-contacts-are-not-pushed-to-vtiger/18962)
**Author:** [@alanmp](https://forum.mautic.org/u/alanmp)\ **Replies:** 1\ **Last updated:** [April 23, 2021, 5:45pm UTC](https://forum.mautic.org/t/child-companyfields-does-not-exist-with-the-vtiger-crm-plugin-contacts-are-not-pushed-to-vtiger/18962 "2021-04-23T17:45:54Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MySQL Community Server 5.7.33 My vTiger version is: 7.3.0 Your problem Contacts are not getting pushed to vTiger.… --- ## [Scheduled email issue with Anacron + SendGrid](https://forum.mautic.org/t/scheduled-email-issue-with-anacron-sendgrid/19071)
**Author:** [@phb](https://forum.mautic.org/u/phb)\ **Replies:** 5\ **Last updated:** [April 23, 2021, 9:14am UTC](https://forum.mautic.org/t/scheduled-email-issue-with-anacron-sendgrid/19071 "2021-04-23T09:14:47Z")
Setup PHP Version 7.4.5 MySQL 5.7 Mautic v3.3.2 Email API: SendGrid My problem is: Some emails are sent (confirmation, automatically - for instance) but when a wait condition is added for a campaign, seems that it’… --- ## [\[your-mautic-url\]/s/update/schema giving 500 internal server error](https://forum.mautic.org/t/your-mautic-url-s-update-schema-giving-500-internal-server-error/19135)
**Author:** [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Replies:** 0\ **Last updated:** [April 22, 2021, 1:15pm UTC](https://forum.mautic.org/t/your-mautic-url-s-update-schema-giving-500-internal-server-error/19135 "2021-04-22T13:15:37Z")
I am having this issue while I tried to run this url for fixing database. --- ## [Sorting custom fields](https://forum.mautic.org/t/sorting-custom-fields/19133)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 2\ **Last updated:** [April 22, 2021, 10:25am UTC](https://forum.mautic.org/t/sorting-custom-fields/19133 "2021-04-22T10:25:48Z")
Your software My Mautic version is: latest My PHP version is: 7.2 My Database type and version is: mySQL Your problem My problem is: I’m trying to sort my custom fields, so that in the contact sheet they have a log… --- ## [Multiple anonym contacts for same visitor (even after identifying him)](https://forum.mautic.org/t/multiple-anonym-contacts-for-same-visitor-even-after-identifying-him/19094)
**Author:** [@imihandstand](https://forum.mautic.org/u/imihandstand)\ **Replies:** 7\ **Last updated:** [April 22, 2021, 8:24am UTC](https://forum.mautic.org/t/multiple-anonym-contacts-for-same-visitor-even-after-identifying-him/19094 "2021-04-22T08:24:23Z")
Your software My Mautic version is: 3.2.5 and 3.3.2 My PHP version is: 7.3.27 Your problem When a visitor visits multiple pages of my website, Mautic creates multiple anonym contacts for him. Even after identifying h… --- ## [Creating Tags from Forms](https://forum.mautic.org/t/creating-tags-from-forms/12662)
**Author:** [@nathancyoung](https://forum.mautic.org/u/nathancyoung)\ **Replies:** 4\ **Last updated:** [April 21, 2021, 2:06pm UTC](https://forum.mautic.org/t/creating-tags-from-forms/12662 "2021-04-21T14:06:54Z")
What is the best practice for creating contact Tags from Form inputs? I figured there would be something rather straightforward in the Form creation process but I’m not seeing it. What am I missing? I want to create Ta… --- ## [Mautic Campaign not sending emails](https://forum.mautic.org/t/mautic-campaign-not-sending-emails/19064)
**Author:** [@dollysingh197](https://forum.mautic.org/u/dollysingh197)\ **Replies:** 2\ **Last updated:** [April 21, 2021, 8:09am UTC](https://forum.mautic.org/t/mautic-campaign-not-sending-emails/19064 "2021-04-21T08:09:41Z")
I scheduled my email campaigns but when I checked the other day The emails were not send. They were still pending. Cron jobs are configured correctly because earlier when I was sending emails they were sending . But now… --- ## [Email Issue: "From Name" field doesn't show up on received emails](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841)
**Author:** [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Replies:** 5\ **Last updated:** [April 21, 2021, 6:45am UTC](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841 "2021-04-21T06:45:08Z")
Your software Digital Ocean Droplet Apache2/ubuntu 20.04 My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MariaDB version 5.7 Mautic version: 3.2 Your problem My problem is: When sending e… [Previous page](https://forum.mautic.org/c/support/8.md?page=136) [Next page](https://forum.mautic.org/c/support/8.md?page=138)