# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=138 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 139 --- ## [My forms dissapear on MOBILE and TABLET](https://forum.mautic.org/t/my-forms-dissapear-on-mobile-and-tablet/19105)
**Author:** [@iguarino](https://forum.mautic.org/u/iguarino)\ **Replies:** 0\ **Last updated:** [April 21, 2021, 2:52am UTC](https://forum.mautic.org/t/my-forms-dissapear-on-mobile-and-tablet/19105 "2021-04-21T02:52:28Z")
My PHP version is: 7.4.16 If you go to curso.initialoffer.io or Template White Paper - Curso Cripto Marketing da InitialOffer you will see all the FORMS on your computer, but not on your mobile or tablet! These errors … --- ## [Post constructor disabled](https://forum.mautic.org/t/post-constructor-disabled/19104)
**Author:** [@freddy](https://forum.mautic.org/u/freddy)\ **Replies:** 0\ **Last updated:** [April 21, 2021, 2:47am UTC](https://forum.mautic.org/t/post-constructor-disabled/19104 "2021-04-21T02:47:40Z")
Your software Linux premium174.web-hosting.com 2.6.32-954.3.5.lve1.4.80.el6.x86\_64 #1 SMP Thu Sep 24 01:42:00 EDT 2020 x86\_64 My PHP version is : 7.3.27 My MySQL/MariaDB version is (delete as applicable): MySQL/ 10.3.2… --- ## [Need Help Mautic Installation On AWS- SES](https://forum.mautic.org/t/need-help-mautic-installation-on-aws-ses/18949)
**Author:** [@led.dhany](https://forum.mautic.org/u/led.dhany)\ **Replies:** 9\ **Last updated:** [April 20, 2021, 6:44am UTC](https://forum.mautic.org/t/need-help-mautic-installation-on-aws-ses/18949 "2021-04-20T06:44:31Z")
Your software My Mautic version is: 3.3.2.0 via bitnami My PHP version is: 7.3.27 My Database type and version is: Mysql 5.0.12 Hosting: AWS - EC2 - SES Your problem I am new with mautic and have no coding backgrou… --- ## [Image are not showing even tho they did in a test campaign](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 12\ **Last updated:** [April 19, 2021, 9:48am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012 "2021-04-19T09:48:49Z")
Your software My Mautic version is: mautic-v3 3.10.102 #15284 SMP My PHP version is: 7.2.14 My Database type and version is: MariaDB : 10.5.6 Phpmyadmin : 4.8.5 Serveur web : nginx Number of contact in database :… --- ## [Uh oh! I think I broke it. If I do it again, please report me to the system administrator](https://forum.mautic.org/t/uh-oh-i-think-i-broke-it-if-i-do-it-again-please-report-me-to-the-system-administrator/18380)
**Author:** [@punctual](https://forum.mautic.org/u/punctual)\ **Replies:** 9\ **Last updated:** [April 18, 2021, 3:30pm UTC](https://forum.mautic.org/t/uh-oh-i-think-i-broke-it-if-i-do-it-again-please-report-me-to-the-system-administrator/18380 "2021-04-18T15:30:53Z")
Your software My Mautic version is: 3,2 My PHP version is:7.3.27 My Database type and version is: Your problem My problem is: have i created a text message under channels, and trying to send it out, i got this mess… --- ## [Issues - Configuring the regular GMail](https://forum.mautic.org/t/issues-configuring-the-regular-gmail/19011)
**Author:** [@siddy](https://forum.mautic.org/u/siddy)\ **Replies:** 2\ **Last updated:** [April 18, 2021, 8:58am UTC](https://forum.mautic.org/t/issues-configuring-the-regular-gmail/19011 "2021-04-18T08:58:10Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.3.27 My Database type and version is: Your problem My problem is: Unable to connect to my regular gmail account (the free version). Details - I am ve… --- ## [Mystery Tracking Issue](https://forum.mautic.org/t/mystery-tracking-issue/18961)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 8\ **Last updated:** [April 18, 2021, 7:52am UTC](https://forum.mautic.org/t/mystery-tracking-issue/18961 "2021-04-18T07:52:24Z")
Hi We have the weirdest issue at the moment. We have gone ahead and created a number of forms for a client. Initially this was done on their domain. The flow of information was to fill out one form with basic informa… --- ## [Please How are CACHES deleted Mautic 3?](https://forum.mautic.org/t/please-how-are-caches-deleted-mautic-3/15563)
**Author:** [@dewale.michael](https://forum.mautic.org/u/dewale.michael)\ **Replies:** 27\ **Last updated:** [April 17, 2021, 3:54pm UTC](https://forum.mautic.org/t/please-how-are-caches-deleted-mautic-3/15563 "2021-04-17T15:54:16Z")
My software Mautic 3.0.2 My PHP version is : 7.3 MySQL/MariaDB version is 10.3 My problem is : Please i am having a difficult time locating the CACHE folder in my mautic 3 When i go to App folder the cahe folder can… --- ## [Click tracking not working](https://forum.mautic.org/t/click-tracking-not-working/11770)
**Author:** [@serty](https://forum.mautic.org/u/serty)\ **Replies:** 22\ **Last updated:** [April 16, 2021, 7:19pm UTC](https://forum.mautic.org/t/click-tracking-not-working/11770 "2021-04-16T19:19:03Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.6 Your problem I’m trying to setup click tracking on my email for subscribers to double opt-in, however the click tracking is not working what so ever… --- ## [Mautic forms redirect issue.](https://forum.mautic.org/t/mautic-forms-redirect-issue/3188)
**Author:** [@ademonc](https://forum.mautic.org/u/ademonc)\ **Replies:** 16\ **Last updated:** [April 16, 2021, 7:13pm UTC](https://forum.mautic.org/t/mautic-forms-redirect-issue/3188 "2021-04-16T19:13:05Z")
Hello i am having an issue where the mautic forms are redirecting to a thank you message even though i have it set to remain at form. this isn’t good it’s driving my users away from my site to a page that has nothing but… --- ## [Focus item. The form is reloaded](https://forum.mautic.org/t/focus-item-the-form-is-reloaded/19041)
**Author:** [@beethoven](https://forum.mautic.org/u/beethoven)\ **Replies:** 0\ **Last updated:** [April 16, 2021, 10:59am UTC](https://forum.mautic.org/t/focus-item-the-form-is-reloaded/19041 "2021-04-16T10:59:55Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: mariaDB 10.4 Your problem My problem is: I have created a focus item, actually a classic newsletter form for a site. … --- ## [Unable to create a mail (3.2.5)](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101)
**Author:** [@beethoven](https://forum.mautic.org/u/beethoven)\ **Replies:** 7\ **Last updated:** [April 16, 2021, 10:40am UTC](https://forum.mautic.org/t/unable-to-create-a-mail-3-2-5/18101 "2021-04-16T10:40:32Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.4.3 My Database type and version is: mariaDB 10.3.25 Your problem My problem is: I had installed mautic 2-3 days ago. I performed some tests and everyt… --- ## [How to send UTM Tags to Mautic Contact when Submit a Form and/or click on a e-mail Link sent via Mautic?](https://forum.mautic.org/t/how-to-send-utm-tags-to-mautic-contact-when-submit-a-form-and-or-click-on-a-e-mail-link-sent-via-mautic/13384)
**Author:** [@acremonezi](https://forum.mautic.org/u/acremonezi)\ **Replies:** 10\ **Last updated:** [April 16, 2021, 4:00am UTC](https://forum.mautic.org/t/how-to-send-utm-tags-to-mautic-contact-when-submit-a-form-and-or-click-on-a-e-mail-link-sent-via-mautic/13384 "2021-04-16T04:00:02Z")
My Mautic version is: 2.15.3 My PHP version is: 7.0.33-0+deb9u6 How to send UTM Tags to Mautic Contact when Submit a Form and/or click on a e-mail Link sent via Mautic? Example: I have a Page URL such as following, t… --- ## [Mautic 3 builder disabled](https://forum.mautic.org/t/mautic-3-builder-disabled/15484)
**Author:** [@rfrancisco](https://forum.mautic.org/u/rfrancisco)\ **Replies:** 6\ **Last updated:** [September 28, 2020, 7:51pm UTC](https://forum.mautic.org/t/mautic-3-builder-disabled/15484 "2020-09-28T19:51:07Z")
Current settings PHP 7.3.20 10.2.32-MariaDB Hi all! I’ve updated my Mautic from 2.16.x to 3.0, then to 3.0.1 and I’m unable to edit or create any email in the builder. I’ve tried to create new emails and edit them i… --- ## [Sending JSON from Campaign Webhook](https://forum.mautic.org/t/sending-json-from-campaign-webhook/19031)
**Author:** [@jmakar](https://forum.mautic.org/u/jmakar)\ **Replies:** 0\ **Last updated:** [April 15, 2021, 3:24pm UTC](https://forum.mautic.org/t/sending-json-from-campaign-webhook/19031 "2021-04-15T15:24:23Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7 My Database type and version is: MySQL Your problem My problem is: The release notes for 3.1 say that the issue I’m about to describe was addressed in … --- ## [Error Mautic integration with Dynamic CRM plugin](https://forum.mautic.org/t/error-mautic-integration-with-dynamic-crm-plugin/18917)
**Author:** [@dimitrilotti](https://forum.mautic.org/u/dimitrilotti)\ **Replies:** 1\ **Last updated:** [April 15, 2021, 8:26am UTC](https://forum.mautic.org/t/error-mautic-integration-with-dynamic-crm-plugin/18917 "2021-04-15T08:26:32Z")
Connecting Mautic with Dynamics CRM plugin gives this error: AADSTS900144 the request body must contain the following parameter code --- ## [Email builder bugs : freeze-lags, have to refresh the page and loose modification](https://forum.mautic.org/t/email-builder-bugs-freeze-lags-have-to-refresh-the-page-and-loose-modification/19013)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 2\ **Last updated:** [April 15, 2021, 7:42am UTC](https://forum.mautic.org/t/email-builder-bugs-freeze-lags-have-to-refresh-the-page-and-loose-modification/19013 "2021-04-15T07:42:00Z")
Your software My Mautic version is: mautic-v3 3.10.102 #15284 SMP My PHP version is: 7.2.14 My Database type and version is: MariaDB : 10.5.6 Phpmyadmin : 4.8.5 Serveur web : nginx Number of contact in database :… --- ## [Problem with conditional logic in campaign depending on checkbox in form](https://forum.mautic.org/t/problem-with-conditional-logic-in-campaign-depending-on-checkbox-in-form/18763)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 6\ **Last updated:** [April 15, 2021, 12:01am UTC](https://forum.mautic.org/t/problem-with-conditional-logic-in-campaign-depending-on-checkbox-in-form/18763 "2021-04-15T00:01:10Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MySQL Your problem My problem is: I have made a campaign with the objective to add a subscriber to a segment base… --- ## [DWC filters deleted in upgrade if type not available in V3?](https://forum.mautic.org/t/dwc-filters-deleted-in-upgrade-if-type-not-available-in-v3/19024)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 0\ **Last updated:** [April 14, 2021, 8:58pm UTC](https://forum.mautic.org/t/dwc-filters-deleted-in-upgrade-if-type-not-available-in-v3/19024 "2021-04-14T20:58:45Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MariaDB (latest) Updating/Installing Errors I am (delete as applicable):Updating Upgrading/installing via (delete as applicab… --- ## [Latency, Mautic is slow, I need from 2 to 5 minutes to load a page](https://forum.mautic.org/t/latency-mautic-is-slow-i-need-from-2-to-5-minutes-to-load-a-page/19014)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 0\ **Last updated:** [April 14, 2021, 1:07pm UTC](https://forum.mautic.org/t/latency-mautic-is-slow-i-need-from-2-to-5-minutes-to-load-a-page/19014 "2021-04-14T13:07:58Z")
Your software My Mautic version is: mautic-v3 3.10.102 #15284 SMP My PHP version is: 7.2.14 My Database type and version is: MariaDB : 10.5.6 Phpmyadmin : 4.8.5 Serveur web : nginx Number of contact in database :… --- ## [Contact field tokens in subject line](https://forum.mautic.org/t/contact-field-tokens-in-subject-line/18991)
**Author:** [@kgermann](https://forum.mautic.org/u/kgermann)\ **Replies:** 0\ **Last updated:** [April 13, 2021, 11:18am UTC](https://forum.mautic.org/t/contact-field-tokens-in-subject-line/18991 "2021-04-13T11:18:29Z")
Your software My Mautic version is:3.3.2 My PHP version is: 7.4 My Database type and version is: MySQL 15.1 Your problem My problem is: I am trying to put the first name in the subjectline {contactfield=firstname}. … --- ## [500 error when I fill in the monitoring under email](https://forum.mautic.org/t/500-error-when-i-fill-in-the-monitoring-under-email/18980)
**Author:** [@kgermann](https://forum.mautic.org/u/kgermann)\ **Replies:** 0\ **Last updated:** [April 12, 2021, 6:14pm UTC](https://forum.mautic.org/t/500-error-when-i-fill-in-the-monitoring-under-email/18980 "2021-04-12T18:14:01Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: MySQL 15.4 Your problem My problem is: When I fill in the monitor information with my email, name, imap, SSL and imap… --- ## [Secure unsubscribe link](https://forum.mautic.org/t/secure-unsubscribe-link/18969)
**Author:** [@tim13](https://forum.mautic.org/u/tim13)\ **Replies:** 1\ **Last updated:** [April 12, 2021, 11:49am UTC](https://forum.mautic.org/t/secure-unsubscribe-link/18969 "2021-04-12T11:49:21Z")
Dear Mautic Community, currently, if for example a newsletter email is forwarded by one person, then the other person can click on the unsubscribe link and unsubscribe the actual subscriber. (Trackable URL) That’s why … --- ## [Mautic Speed Performance](https://forum.mautic.org/t/mautic-speed-performance/3394)
**Author:** [@harukim](https://forum.mautic.org/u/harukim)\ **Replies:** 21\ **Last updated:** [April 12, 2021, 8:19am UTC](https://forum.mautic.org/t/mautic-speed-performance/3394 "2021-04-12T08:19:55Z")
Is there a way to improve on the speed of mautic. It really takes long to load from one interface to anaother --- ## [I can't access the configuration page on my mautic install. When I try to access s/config/edit page. I get a 500 error](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960)
**Author:** [@kgermann](https://forum.mautic.org/u/kgermann)\ **Replies:** 5\ **Last updated:** [April 12, 2021, 2:07am UTC](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960 "2021-04-12T02:07:03Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: MySql 15.1 Your problem My problem is: I can’t access the s/config/edit page. I get a 500 error. I checked the logs. … --- ## [Failed to execute campaign event , email are not triggered inside campaigns](https://forum.mautic.org/t/failed-to-execute-campaign-event-email-are-not-triggered-inside-campaigns/18844)
**Author:** [@zak](https://forum.mautic.org/u/zak)\ **Replies:** 11\ **Last updated:** [April 11, 2021, 7:01pm UTC](https://forum.mautic.org/t/failed-to-execute-campaign-event-email-are-not-triggered-inside-campaigns/18844 "2021-04-11T19:01:09Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 Database version: Percona Server for MySQL 5.7.31-34 Your problem Emails are not sent using campaigns ! I want to use queued email , for testing… --- ## [Which 2.16.2 upgrade to 3.0 are the correct, simplest, and best upgrade instructions?](https://forum.mautic.org/t/which-2-16-2-upgrade-to-3-0-are-the-correct-simplest-and-best-upgrade-instructions/18818)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 5\ **Last updated:** [April 9, 2021, 11:26pm UTC](https://forum.mautic.org/t/which-2-16-2-upgrade-to-3-0-are-the-correct-simplest-and-best-upgrade-instructions/18818 "2021-04-09T23:26:23Z")
Your software \*My PHP version is 7.3 \*My MySQL/MariaDB version is 5.7.14 MySQL \*\*Updating/Installing Errors None yet have not begun… I am Updating from 2.16 to 3.0 or next best. \*Upgrading via / Command Line These… --- ## [Out of Memory errors after sending broadcast emails](https://forum.mautic.org/t/out-of-memory-errors-after-sending-broadcast-emails/18905)
**Author:** [@jsieber](https://forum.mautic.org/u/jsieber)\ **Replies:** 2\ **Last updated:** [April 8, 2021, 2:58pm UTC](https://forum.mautic.org/t/out-of-memory-errors-after-sending-broadcast-emails/18905 "2021-04-08T14:58:03Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.26 My Database type and version is: MySQL 5.7 Your problem My problem is: Our server crashes often after sending large segment emails. Usually segment… --- ## [Correct Values from Forms in Mails](https://forum.mautic.org/t/correct-values-from-forms-in-mails/18918)
**Author:** [@woem](https://forum.mautic.org/u/woem)\ **Replies:** 0\ **Last updated:** [April 8, 2021, 2:57pm UTC](https://forum.mautic.org/t/correct-values-from-forms-in-mails/18918 "2021-04-08T14:57:28Z")
Hi together, I have a (beginner) question. I d like to display in the mail the choices the user did filling the form. For instance: Number of pages: 1-3; SEO: yes. Until now, there are no correct values in the mail… --- ## [Mautic: Build Quiz / Calculate the cost of a website](https://forum.mautic.org/t/mautic-build-quiz-calculate-the-cost-of-a-website/18807)
**Author:** [@woem](https://forum.mautic.org/u/woem)\ **Replies:** 3\ **Last updated:** [April 1, 2021, 2:35pm UTC](https://forum.mautic.org/t/mautic-build-quiz-calculate-the-cost-of-a-website/18807 "2021-04-01T14:35:08Z")
Hello, I am very new with Mautic and a love it from the beginning. We are a web agency. I would like to build a form / quiz where the user can enter the requirements for his future website. Based on the requested infor… [Previous page](https://forum.mautic.org/c/support/8.md?page=137) [Next page](https://forum.mautic.org/c/support/8.md?page=139)