# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=139 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 140 --- ## [Remove inactive contacts](https://forum.mautic.org/t/remove-inactive-contacts/8969)
**Author:** [@Rosie](https://forum.mautic.org/u/Rosie)\ **Replies:** 3\ **Last updated:** [April 8, 2021, 1:38pm UTC](https://forum.mautic.org/t/remove-inactive-contacts/8969 "2021-04-08T13:38:35Z")
Hi there, Is there a way to remove inactive contacts, especially contacts who have never opened any of my e-mails. Thanks for your help in advance! --- ## [Signature for emails](https://forum.mautic.org/t/signature-for-emails/5213)
**Author:** [@tudragon](https://forum.mautic.org/u/tudragon)\ **Replies:** 5\ **Last updated:** [April 8, 2021, 1:32pm UTC](https://forum.mautic.org/t/signature-for-emails/5213 "2021-04-08T13:32:39Z")
Hi, is there any way to add a signature under every email sent out by mautic? If there isn’t, I think that would be a cool feature to implement. --- ## [Mautic Migration to another server - different SQL credential - local.php not found](https://forum.mautic.org/t/mautic-migration-to-another-server-different-sql-credential-local-php-not-found/18911)
**Author:** [@mauticuser1245](https://forum.mautic.org/u/mauticuser1245)\ **Replies:** 5\ **Last updated:** [April 8, 2021, 1:21pm UTC](https://forum.mautic.org/t/mautic-migration-to-another-server-different-sql-credential-local-php-not-found/18911 "2021-04-08T13:21:22Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.27-9 My Database type and version is: Ver 15.1 Distrib 10.3.25-MariaDB Hello, I’m unable to find SQL credentials in mautic config files in order to mi… --- ## [500 internal error server (mautic I think I broke) occurs when trying to send email](https://forum.mautic.org/t/500-internal-error-server-mautic-i-think-i-broke-occurs-when-trying-to-send-email/18793)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 4\ **Last updated:** [April 8, 2021, 2:17am UTC](https://forum.mautic.org/t/500-internal-error-server-mautic-i-think-i-broke-occurs-when-trying-to-send-email/18793 "2021-04-08T02:17:14Z")
Your software My Mautic version is:v3.3.2 My PHP version is:7.3 My Database type and version is:phpmyadmin 5.6 Your problem My problem is: error500 (I think I broke it) Whenever I try to send an email, it’s working … --- ## [Install aborted after Step 3](https://forum.mautic.org/t/install-aborted-after-step-3/18887)
**Author:** [@rabit](https://forum.mautic.org/u/rabit)\ **Replies:** 1\ **Last updated:** [April 7, 2021, 5:08pm UTC](https://forum.mautic.org/t/install-aborted-after-step-3/18887 "2021-04-07T17:08:35Z")
software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: MySQL 5.7 problem My problem is: When installing Mautic, the process is unfortunately aborted after Step 3 “E-Mail Config… --- ## [How to display custom content on a page based upon some campaign/tag decisions?](https://forum.mautic.org/t/how-to-display-custom-content-on-a-page-based-upon-some-campaign-tag-decisions/18882)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 1\ **Last updated:** [April 7, 2021, 12:42pm UTC](https://forum.mautic.org/t/how-to-display-custom-content-on-a-page-based-upon-some-campaign-tag-decisions/18882 "2021-04-07T12:42:29Z")
--- ## [Install Mautic on Azure issue](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749)
**Author:** [@claudiom](https://forum.mautic.org/u/claudiom)\ **Replies:** 8\ **Last updated:** [April 7, 2021, 8:53am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749 "2021-04-07T08:53:06Z")
Your software My Mautic version is: latest My PHP version is: 7.4 My Database type and version is: MySQL :5.7 Your problem My problem is: The installation process was ok, but after, when i try to access to https://… --- ## [Stages in Reports](https://forum.mautic.org/t/stages-in-reports/18849)
**Author:** [@msmith01](https://forum.mautic.org/u/msmith01)\ **Replies:** 3\ **Last updated:** [April 6, 2021, 6:14pm UTC](https://forum.mautic.org/t/stages-in-reports/18849 "2021-04-06T18:14:30Z")
I am looking for a way to build stages into reports. I thought these would be under contacts but I can’t find it as a column in a report, or as a report source. Am I overlooking something or is this a missing feature? --- ## [Mass importing Contact Notes](https://forum.mautic.org/t/mass-importing-contact-notes/18859)
**Author:** [@cilmion](https://forum.mautic.org/u/cilmion)\ **Replies:** 1\ **Last updated:** [April 6, 2021, 1:14pm UTC](https://forum.mautic.org/t/mass-importing-contact-notes/18859 "2021-04-06T13:14:34Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.16 My Database type and version is: MariaDB 10.5 Your problem My problem is: My client is migrating from a home-brew CRM which has Contact Notes feat… --- ## [Getting many emails in pending before 2.16.3 upgrade to 3.0](https://forum.mautic.org/t/getting-many-emails-in-pending-before-2-16-3-upgrade-to-3-0/18826)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 1\ **Last updated:** [April 6, 2021, 8:54am UTC](https://forum.mautic.org/t/getting-many-emails-in-pending-before-2-16-3-upgrade-to-3-0/18826 "2021-04-06T08:54:33Z")
Your softwareMautic 2.16.3 My PHP version is :7.3 \*My MySQL/ Updating/Installing Errors you have pending emails in place. I am (delete as applicable): Updating 2.16.3 to 3.0 Upgrading/installing via Command Line Y… --- ## [PHP Fatal error: Allowed memory size exhausted](https://forum.mautic.org/t/php-fatal-error-allowed-memory-size-exhausted/18809)
**Author:** [@mahamcou](https://forum.mautic.org/u/mahamcou)\ **Replies:** 3\ **Last updated:** [April 6, 2021, 8:17am UTC](https://forum.mautic.org/t/php-fatal-error-allowed-memory-size-exhausted/18809 "2021-04-06T08:17:02Z")
Your software My Mautic version is: v2.15.1 My PHP version is: 7.2 My Database type and version is: MySQL 5.7 Your problem My problem is: Campaigns start, contacts added from segments, first Action in campaign: ema… --- ## [Automations not starting](https://forum.mautic.org/t/automations-not-starting/18672)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 11\ **Last updated:** [April 6, 2021, 6:03am UTC](https://forum.mautic.org/t/automations-not-starting/18672 "2021-04-06T06:03:50Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4 My Database type and version is: MySQL (no idea which version) Your problem My problem is: my automated campaign isn’t working These errors are showi… --- ## [Integrate Mautic with Active directory LDAP](https://forum.mautic.org/t/integrate-mautic-with-active-directory-ldap/18855)
**Author:** [@john.nabil](https://forum.mautic.org/u/john.nabil)\ **Replies:** 0\ **Last updated:** [April 5, 2021, 10:01pm UTC](https://forum.mautic.org/t/integrate-mautic-with-active-directory-ldap/18855 "2021-04-05T22:01:43Z")
Your software My Mautic version is: 3.3.2 My PHP version is: My Database type and version is: Your problem My problem is: I’m trying to integrate my Mautic server with my active directory LDAP i found guide to insta… --- ## [Callback URI/URL](https://forum.mautic.org/t/callback-uri-url/10198)
**Author:** [@sender](https://forum.mautic.org/u/sender)\ **Replies:** 5\ **Last updated:** [April 5, 2021, 5:38am UTC](https://forum.mautic.org/t/callback-uri-url/10198 "2021-04-05T05:38:54Z")
I’m trying to integrate Mautic with a Wordpress plugin. The plugin requires a “URL to API” - How do I find the API URL? Is this the same as Callback URI? --- ## [Using Form Results in Dynamic Pages](https://forum.mautic.org/t/using-form-results-in-dynamic-pages/18834)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [April 4, 2021, 3:49pm UTC](https://forum.mautic.org/t/using-form-results-in-dynamic-pages/18834 "2021-04-04T15:49:49Z")
Hi All, I was wondering if there is a way to call the results from a form filled out into dynamic content. Now I know if I go and save the results to a custom field I can do this, bu was wondering if there is a way to … --- ## [Issues with Mautic Installation on Dedicated Server (Cpanel), ("site is Offline.....")](https://forum.mautic.org/t/issues-with-mautic-installation-on-dedicated-server-cpanel-site-is-offline/18833)
**Author:** [@victor15](https://forum.mautic.org/u/victor15)\ **Replies:** 3\ **Last updated:** [April 4, 2021, 3:12pm UTC](https://forum.mautic.org/t/issues-with-mautic-installation-on-dedicated-server-cpanel-site-is-offline/18833 "2021-04-04T15:12:41Z")
My PHP version is: 7.3 My Database type and version is: SQL Server My problem is: I installed Mautic on a Subdomain created on my Dedicated Server. After installation of Mautic using Softaculous installer, it shows thi… --- ## [20k emails were suddenly sent over the last 24 hours and we can't understand why](https://forum.mautic.org/t/20k-emails-were-suddenly-sent-over-the-last-24-hours-and-we-cant-understand-why/18813)
**Author:** [@vesper8](https://forum.mautic.org/u/vesper8)\ **Replies:** 4\ **Last updated:** [April 2, 2021, 10:32pm UTC](https://forum.mautic.org/t/20k-emails-were-suddenly-sent-over-the-last-24-hours-and-we-cant-understand-why/18813 "2021-04-02T22:32:07Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4 My Database type and version is: Mysql 5.7 Your problem My problem is: Bug Description We enabled email scheduling about 1 week ago. This is my cron… --- ## [Push Lead ID to SalesForce](https://forum.mautic.org/t/push-lead-id-to-salesforce/4433)
**Author:** [@Laxmeesha](https://forum.mautic.org/u/Laxmeesha)\ **Replies:** 2\ **Last updated:** [April 2, 2021, 5:06pm UTC](https://forum.mautic.org/t/push-lead-id-to-salesforce/4433 "2021-04-02T17:06:31Z")
Hi Team, We have done salesforce integration with mautic, mapped few fields like firstname , latname and email, All these data are getting pushed to salesforce, But we are not getting the lead id In salesforce tha… --- ## [Mails sent successfully but not received neither in inbox, promotion and spam folder](https://forum.mautic.org/t/mails-sent-successfully-but-not-received-neither-in-inbox-promotion-and-spam-folder/18824)
**Author:** [@dollysingh197](https://forum.mautic.org/u/dollysingh197)\ **Replies:** 0\ **Last updated:** [April 2, 2021, 11:32am UTC](https://forum.mautic.org/t/mails-sent-successfully-but-not-received-neither-in-inbox-promotion-and-spam-folder/18824 "2021-04-02T11:32:21Z")
Hi everyone, I have recently built my SMTP server on webmin postfix mail server and I was sending emails everything was working fine. I am using Mautic application, and I have connected it to my SMTP server. So yesterda… --- ## [Double opt-in pending actions](https://forum.mautic.org/t/double-opt-in-pending-actions/18822)
**Author:** [@sharon-asana](https://forum.mautic.org/u/sharon-asana)\ **Replies:** 0\ **Last updated:** [April 2, 2021, 8:45am UTC](https://forum.mautic.org/t/double-opt-in-pending-actions/18822 "2021-04-02T08:45:28Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.3.26 My Database type and version is: mysql 8.0.22 Your problem My problem is: I have a double opt-in campaign (DOI) that is running already for about… --- ## [How does mautic-form.js work in nginx? Please share your nginx configuration wordpress + subfolder with mautic](https://forum.mautic.org/t/how-does-mautic-form-js-work-in-nginx-please-share-your-nginx-configuration-wordpress-subfolder-with-mautic/14137)
**Author:** [@honggian](https://forum.mautic.org/u/honggian)\ **Replies:** 3\ **Last updated:** [April 1, 2021, 3:41pm UTC](https://forum.mautic.org/t/how-does-mautic-form-js-work-in-nginx-please-share-your-nginx-configuration-wordpress-subfolder-with-mautic/14137 "2021-04-01T15:41:47Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2.30 Your problem My problem is: I am using Mautic for test purpose based on my environment Nginx, MariaDB and Letsencrypt and HSTS options from WordOps… --- ## [Can not login to mautic.org](https://forum.mautic.org/t/can-not-login-to-mautic-org/16462)
**Author:** [@ravinbhutani](https://forum.mautic.org/u/ravinbhutani)\ **Replies:** 4\ **Last updated:** [April 1, 2021, 3:38pm UTC](https://forum.mautic.org/t/can-not-login-to-mautic-org/16462 "2021-04-01T15:38:24Z")
Your software My Mautic version is: 3.1.1 My PHP version is:7.3 Your problem My problem is: Last month I signed up Mautic and downloaded it on my subdomain. For integration with Zapier, I need to provide my user id … --- ## [Soft bounce goes to lead\_donotcontact](https://forum.mautic.org/t/soft-bounce-goes-to-lead-donotcontact/16049)
**Author:** [@skacco](https://forum.mautic.org/u/skacco)\ **Replies:** 1\ **Last updated:** [April 1, 2021, 3:35pm UTC](https://forum.mautic.org/t/soft-bounce-goes-to-lead-donotcontact/16049 "2021-04-01T15:35:32Z")
Your software My Mautic version is: 3.1.0 My PHP version is: PHP Version 7.3.11 Your problem My problem is: There is a problem with handling soft bounces. If I send an email to a full mailbox, I see that in the ema… --- ## [Maxmind fails to update](https://forum.mautic.org/t/maxmind-fails-to-update/18788)
**Author:** [@AngryWarrior](https://forum.mautic.org/u/AngryWarrior)\ **Replies:** 5\ **Last updated:** [April 1, 2021, 12:59pm UTC](https://forum.mautic.org/t/maxmind-fails-to-update/18788 "2021-04-01T12:59:28Z")
Your software My Mautic version is:v3.3.2 My PHP version is: PHP Version 7.3.27 My Database type: MariaDB Your problem Max mind fails to upgrade. I have no clue to why it doesn’t work… We have entered the license ke… --- ## [I try to execute the cron, but it’s not working](https://forum.mautic.org/t/i-try-to-execute-the-cron-but-it-s-not-working/18805)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 2\ **Last updated:** [March 24, 2021, 7:04pm UTC](https://forum.mautic.org/t/i-try-to-execute-the-cron-but-it-s-not-working/18805 "2021-03-24T19:04:52Z")
Is it here to post my problem installing Mautic 3? Your software My Mautic version is: v3.3.1 My PHP version is: PHP Version 7.3.27 My Database type and version is: MariaDB 10.1 Your problem My problem is: I try to… --- ## [Showing old events except new one](https://forum.mautic.org/t/showing-old-events-except-new-one/18771)
**Author:** [@adadad](https://forum.mautic.org/u/adadad)\ **Replies:** 0\ **Last updated:** [March 30, 2021, 11:21am UTC](https://forum.mautic.org/t/showing-old-events-except-new-one/18771 "2021-03-30T11:21:59Z")
Your software My Mautic version is: 3.0 My PHP version is: 7.3 My Database type and version is: mysql Your problem My problem is: I am not able to see the new upcoming mails or events. i can see the activity log w… --- ## [AMP Pages and Mautic](https://forum.mautic.org/t/amp-pages-and-mautic/13008)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 5\ **Last updated:** [March 29, 2021, 10:49pm UTC](https://forum.mautic.org/t/amp-pages-and-mautic/13008 "2021-03-29T22:49:55Z")
We are in 2020 now and AMP pages are really common. I wanted to know how to manage AMP pages in Mautic. Does the standard forms work in in Mautic? and the tracking code? --- ## [Custom field incremental values](https://forum.mautic.org/t/custom-field-incremental-values/18726)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 3\ **Last updated:** [March 29, 2021, 3:51pm UTC](https://forum.mautic.org/t/custom-field-incremental-values/18726 "2021-03-29T15:51:14Z")
Hy folks, I had a little problem. I have to increase the value of a custom field, it is the age of the contacts (number field) that must be updated every year. Has anyone found a way to do it quickly? Thanks a lot --- ## [Installing Mautic on Azure Websites](https://forum.mautic.org/t/installing-mautic-on-azure-websites/3384)
**Author:** [@oriolqc](https://forum.mautic.org/u/oriolqc)\ **Replies:** 5\ **Last updated:** [March 29, 2021, 7:46am UTC](https://forum.mautic.org/t/installing-mautic-on-azure-websites/3384 "2021-03-29T07:46:34Z")
Hi, This is a quick install guide for Azure Websites. The purpose is make it grow within this thread. I will appreciate any contribution to it. Install steps: Log in to Azure Portal with your account (you… --- ## [How to clear or cancel or delete Upcoming Emails?](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128)
**Author:** [@nsxzmtm2](https://forum.mautic.org/u/nsxzmtm2)\ **Replies:** 8\ **Last updated:** [March 29, 2021, 5:37am UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128 "2021-03-29T05:37:37Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.23 My Database type and version is: mysql Hosting on a shared server. Your problem My problem is that I want to stop the upcoming emails from sending… [Previous page](https://forum.mautic.org/c/support/8.md?page=138) [Next page](https://forum.mautic.org/c/support/8.md?page=140)