# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=14 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 15 --- ## [Too many redirect with version 5.2.1](https://forum.mautic.org/t/too-many-redirect-with-version-5-2-1/35479)
**Author:** [@hlassiege](https://forum.mautic.org/u/hlassiege)\ **Replies:** 1\ **Last updated:** [April 8, 2025, 3:03pm UTC](https://forum.mautic.org/t/too-many-redirect-with-version-5-2-1/35479 "2025-04-08T15:03:25Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: mysql 8.0.41 Installation though coolify Your problem My problem is: Too many redirect when accessing the website … --- ## [Configuring Email Flow in Mautic to Exclude Weekends and Set Specific Sending Days](https://forum.mautic.org/t/configuring-email-flow-in-mautic-to-exclude-weekends-and-set-specific-sending-days/35477)
**Author:** [@e.massaro](https://forum.mautic.org/u/e.massaro)\ **Replies:** 0\ **Last updated:** [April 8, 2025, 1:45pm UTC](https://forum.mautic.org/t/configuring-email-flow-in-mautic-to-exclude-weekends-and-set-specific-sending-days/35477 "2025-04-08T13:45:06Z")
“In Mautic, is it possible to set up an email flow so that, even though users may sign up on different days of the week, the sequence is not affected by the sign-up day? I want to avoid emails being sent during the weeke… --- ## [Database migration issue](https://forum.mautic.org/t/database-migration-issue/35455)
**Author:** [@kafoalex](https://forum.mautic.org/u/kafoalex)\ **Replies:** 1\ **Last updated:** [April 7, 2025, 11:29am UTC](https://forum.mautic.org/t/database-migration-issue/35455 "2025-04-07T11:29:32Z")
Your software My Mautic version is 4.4: My PHP version is 8.1: My Database type and version is 10.13: Your problem My problem is: Hello mautic community i hope everyone is doing great I have an isssue when the mig… --- ## [How to process emails faster?](https://forum.mautic.org/t/how-to-process-emails-faster/33837)
**Author:** [@fisch](https://forum.mautic.org/u/fisch)\ **Replies:** 4\ **Last updated:** [April 6, 2025, 8:14pm UTC](https://forum.mautic.org/t/how-to-process-emails-faster/33837 "2025-04-06T20:14:38Z")
Your software My Mautic version is: 5.0.4 My PHP version is: PHP 8.1.2-1ubuntu2.19 My Database type and version is: MariaDB 10.6.18-MariaDB-0ubuntu0.22.04.1 Please tell me how to increase sending speed! I currently s… --- ## [This value is too long. It should have 191 characters or less](https://forum.mautic.org/t/this-value-is-too-long-it-should-have-191-characters-or-less/32146)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 2\ **Last updated:** [April 6, 2025, 6:17pm UTC](https://forum.mautic.org/t/this-value-is-too-long-it-should-have-191-characters-or-less/32146 "2025-04-06T18:17:20Z")
Hi i am using the api to insert value of Custom Field i created. Whe i try to insert data to a text field i am getting the message the value should be 191 or less. I don’t higher limit on the database but i wasn’t able… --- ## [Example URL & Send Example don't find contacts](https://forum.mautic.org/t/example-url-send-example-dont-find-contacts/35458)
**Author:** [@serendipitytech](https://forum.mautic.org/u/serendipitytech)\ **Replies:** 0\ **Last updated:** [April 5, 2025, 3:18am UTC](https://forum.mautic.org/t/example-url-send-example-dont-find-contacts/35458 "2025-04-05T03:18:23Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.2 My Database type and version is: MySQL 5.7 Your problem My problem is: When trying to either generate a user specific preview URL or send an example … --- ## [Dashboard – what’s your experience?](https://forum.mautic.org/t/dashboard-what-s-your-experience/35453)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 5\ **Last updated:** [April 5, 2025, 3:09am UTC](https://forum.mautic.org/t/dashboard-what-s-your-experience/35453 "2025-04-05T03:09:13Z")
My software My Mautic version is: 5.2.4 My PHP version is: 8.2.\* My Database type and version is: MySql 8 Your problem I’m new to Mautic and I can say that I love it—it’s a fantastic product. However, there are a f… --- ## [Database issue](https://forum.mautic.org/t/database-issue/35456)
**Author:** [@kafoalex](https://forum.mautic.org/u/kafoalex)\ **Replies:** 1\ **Last updated:** [April 4, 2025, 5:44pm UTC](https://forum.mautic.org/t/database-issue/35456 "2025-04-04T17:44:46Z")
Your software My Mautic version is 4.4: My PHP version is 8.1: My Database type and version is 10.13: Your problem My problem is: Hello mautic community i hope everyone is doing great I have an isssue when the mig… --- ## [Configuring Memcache or Redis in local.php?](https://forum.mautic.org/t/configuring-memcache-or-redis-in-local-php/27267)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 21\ **Last updated:** [April 4, 2025, 1:22pm UTC](https://forum.mautic.org/t/configuring-memcache-or-redis-in-local-php/27267 "2025-04-04T13:22:34Z")
I have seen a number of posts on the forum around the topic of how to install and configure Redis or Memcache with Mautic. Alas there is not one person that has put the solution. Also the documentation in Mautic docs s… --- ## [Wanted: Best Practices for Migrating from ConvertKit / Kit?](https://forum.mautic.org/t/wanted-best-practices-for-migrating-from-convertkit-kit/35451)
**Author:** [@mattselz](https://forum.mautic.org/u/mattselz)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 5:21pm UTC](https://forum.mautic.org/t/wanted-best-practices-for-migrating-from-convertkit-kit/35451 "2025-04-03T17:21:38Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.1.2-1ubuntu2.21 My Database type and version is: 10.6.21-MariaDB-0ubuntu0.22.04.2 Your problem My problem is more of a desire: I’d love to read best pra… --- ## [Joomla 4 / 5 - Mautic](https://forum.mautic.org/t/joomla-4-5-mautic/35449)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [April 3, 2025, 2:43pm UTC](https://forum.mautic.org/t/joomla-4-5-mautic/35449 "2025-04-03T14:43:26Z")
Hello again folks. I’ve scoured high and low. Is there a Joomla plugin for Mautic compatible w/ Joomla 4 or 5? The 1.2.0 code is over 10 years old. --- ## [Show segment variation in a report graph](https://forum.mautic.org/t/show-segment-variation-in-a-report-graph/35448)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 10:44am UTC](https://forum.mautic.org/t/show-segment-variation-in-a-report-graph/35448 "2025-04-03T10:44:33Z")
My software My Mautic version is: 5.2.4 My PHP version is: 8.2.28 My Database type and version is: Mysql 8.\* My problem In Mautic 5.2.4, is it possible to configure a widget to display the change in the number of co… --- ## [Mautic Condition failing : Mautic is choosing wrong path](https://forum.mautic.org/t/mautic-condition-failing-mautic-is-choosing-wrong-path/35440)
**Author:** [@ShanKS](https://forum.mautic.org/u/ShanKS)\ **Replies:** 4\ **Last updated:** [April 3, 2025, 8:24am UTC](https://forum.mautic.org/t/mautic-condition-failing-mautic-is-choosing-wrong-path/35440 "2025-04-03T08:24:02Z")
My Mautic version is: Mautic 4.x My PHP version is:7.4.33 My Database type and version is:5.7.44 Mysql Here is my scenario: We have created campaign flow in which contact is getting into via segments. Contact is rec… --- ## [Setup Header List Unsubscribe](https://forum.mautic.org/t/setup-header-list-unsubscribe/35442)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 2\ **Last updated:** [April 3, 2025, 6:02am UTC](https://forum.mautic.org/t/setup-header-list-unsubscribe/35442 "2025-04-03T06:02:31Z")
In Mautic 5.2.\* Is possible setup a custom url in Header List Unsubscribe ? --- ## [Form submission](https://forum.mautic.org/t/form-submission/35431)
**Author:** [@ichiko](https://forum.mautic.org/u/ichiko)\ **Replies:** 1\ **Last updated:** [April 2, 2025, 4:34am UTC](https://forum.mautic.org/t/form-submission/35431 "2025-04-02T04:34:37Z")
Your software My Mautic version is:5.2.1 My PHP version is:8.3 My Database type and version is: Mysql database Your problem dears, i have access to my file manager of files in my hosting plan i was using mautic 5.2… --- ## [Segment update mautic 5.2.1](https://forum.mautic.org/t/segment-update-mautic-5-2-1/35432)
**Author:** [@ichiko](https://forum.mautic.org/u/ichiko)\ **Replies:** 1\ **Last updated:** [April 2, 2025, 4:32am UTC](https://forum.mautic.org/t/segment-update-mautic-5-2-1/35432 "2025-04-02T04:32:11Z")
Your software Your software My Mautic version is:5.2.1 My PHP version is:8.3 My Database type and version is: Mysql database Your problem My problem is: after using mautic 5.2.1 i face this issue the number does n… --- ## [Forms and Website builder not working](https://forum.mautic.org/t/forms-and-website-builder-not-working/27383)
**Author:** [@peceunicis](https://forum.mautic.org/u/peceunicis)\ **Replies:** 2\ **Last updated:** [April 1, 2025, 8:06pm UTC](https://forum.mautic.org/t/forms-and-website-builder-not-working/27383 "2025-04-01T20:06:07Z")
Your software My Mautic version is: v4.4.6 My PHP version is: 8.0.28 My Database type and version is: 10.5.18-MariaDB-0+deb11u1 YunoHost 11.1.15 (stable) for managing server. Your problem My problem is: When I tr… --- ## [I can not send a test email](https://forum.mautic.org/t/i-can-not-send-a-test-email/35086)
**Author:** [@erich78](https://forum.mautic.org/u/erich78)\ **Replies:** 10\ **Last updated:** [April 1, 2025, 8:05pm UTC](https://forum.mautic.org/t/i-can-not-send-a-test-email/35086 "2025-04-01T20:05:36Z")
Your software My Mautic version is: 5 My PHP version is: 8.2.27 My Database type and version is: MySQL Your problem My problem is: I have downloaded and installed the latest version of your software Mautic v5 on a … --- ## [V6.0.0 Upgrade- Error when creating or editing forms](https://forum.mautic.org/t/v6-0-0-upgrade-error-when-creating-or-editing-forms/35381)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 5\ **Last updated:** [April 1, 2025, 8:24am UTC](https://forum.mautic.org/t/v6-0-0-upgrade-error-when-creating-or-editing-forms/35381 "2025-04-01T08:24:29Z")
Hi Team, We have upgraded to mautic 6.0.0, previous version the latest in v5 series. PHP 8.2.x When we try to access forms, editing, we get this error. \[2025-03-27T11:06:35.248493+00:00\] mautic.CRITICAL: Uncaught PHP… --- ## [Landing Page quesion Mautic 6.0](https://forum.mautic.org/t/landing-page-quesion-mautic-6-0/35419)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [March 31, 2025, 11:05am UTC](https://forum.mautic.org/t/landing-page-quesion-mautic-6-0/35419 "2025-03-31T11:05:03Z")
I testet the new Landingpage Template “Blend” Here is a test landingpage: My question: How can i close the gap between the send button (between the form and the text) and the disclaimer text at the botton? How to … --- ## [URGENT HELP REQUEST](https://forum.mautic.org/t/urgent-help-request/3919)
**Author:** [@marcozatta](https://forum.mautic.org/u/marcozatta)\ **Replies:** 2\ **Last updated:** [July 7, 2016, 11:21am UTC](https://forum.mautic.org/t/urgent-help-request/3919 "2016-07-07T11:21:10Z")
URGENT HELP REQUEST We are sending an urgent request for assistance but receiving no reply. Appreciate you looking at our request. It came originally from harvy.withington@icompbusiness.com many thanks --- ## [Custom Objects install error](https://forum.mautic.org/t/custom-objects-install-error/35410)
**Author:** [@alejandro11](https://forum.mautic.org/u/alejandro11)\ **Replies:** 0\ **Last updated:** [March 31, 2025, 7:50am UTC](https://forum.mautic.org/t/custom-objects-install-error/35410 "2025-03-31T07:50:28Z")
Hi, when I try to install Custom Objects from the Marketplace using this command: mautic:marketplace:install acquia/mc-cs-plugin-custom-objects I get Installing acquia/mc-cs-plugin-custom-objects, this might take a wh… --- ## [How to enable or connect SSL from host to Docker Mautic container](https://forum.mautic.org/t/how-to-enable-or-connect-ssl-from-host-to-docker-mautic-container/20306)
**Author:** [@hhjchen](https://forum.mautic.org/u/hhjchen)\ **Replies:** 2\ **Last updated:** [March 29, 2025, 7:12pm UTC](https://forum.mautic.org/t/how-to-enable-or-connect-ssl-from-host-to-docker-mautic-container/20306 "2025-03-29T19:12:15Z")
Your software My Mautic version is: Mautic 3.3.3 (in a Docker container running on DigitalOcean host w/Apache2) My PHP version is: PHP 7.3.27 My Database type and version is: MySQL5.7 Your problem My problem is: I … --- ## [Invalid login after successful 5.1 installation](https://forum.mautic.org/t/invalid-login-after-successful-5-1-installation/35369)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 3\ **Last updated:** [March 27, 2025, 9:09pm UTC](https://forum.mautic.org/t/invalid-login-after-successful-5-1-installation/35369 "2025-03-27T21:09:23Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.0 My Database type and version is: mariadb 10.5 mysql 5.7 Your problem My problem is: I get invalid login at first login attempt using default mautic logi… --- ## [Creating a Widget on the Dashboard to Track Newsletter Sign-Ups](https://forum.mautic.org/t/creating-a-widget-on-the-dashboard-to-track-newsletter-sign-ups/35390)
**Author:** [@e.massaro](https://forum.mautic.org/u/e.massaro)\ **Replies:** 0\ **Last updated:** [March 27, 2025, 3:38pm UTC](https://forum.mautic.org/t/creating-a-widget-on-the-dashboard-to-track-newsletter-sign-ups/35390 "2025-03-27T15:38:27Z")
I’ve created a report that counts how many users have signed up to receive newsletters and how many have not. However, when I create the widget, I’m not given the option to choose what to track. I would like to know if … --- ## [Amazon SES: Number of sent emails differs](https://forum.mautic.org/t/amazon-ses-number-of-sent-emails-differs/35205)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 6\ **Last updated:** [March 27, 2025, 12:18pm UTC](https://forum.mautic.org/t/amazon-ses-number-of-sent-emails-differs/35205 "2025-03-27T12:18:23Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2.26 My Database type and version is: Your problem My problem is: Count of emails in Amazon SES is 160, Mautic says 1100. How do I find out if all email… --- ## [After update 5.2.4 backend broken](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352)
**Author:** [@georg\_bnm](https://forum.mautic.org/u/georg_bnm)\ **Replies:** 6\ **Last updated:** [March 27, 2025, 10:09am UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352 "2025-03-27T10:09:44Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.3.19 My Database type and version is: mysql Ver 15.1 Distrib 10.11.8-MariaDB Your problem My problem is: Updating to 5.2.4 with no problem. Since some… --- ## [Why does mautic mark an email as sent when its not sent!](https://forum.mautic.org/t/why-does-mautic-mark-an-email-as-sent-when-its-not-sent/35368)
**Author:** [@cfipilot](https://forum.mautic.org/u/cfipilot)\ **Replies:** 1\ **Last updated:** [March 27, 2025, 9:09am UTC](https://forum.mautic.org/t/why-does-mautic-mark-an-email-as-sent-when-its-not-sent/35368 "2025-03-27T09:09:14Z")
I know the issue, using ses sometime fails. However i think that fundamentally mautic is 100% wrong. Mautic should not mark an email as sent unless its sent. There are endless other statuses that could have been used.… --- ## [500 Internal Error When Saving Campaign](https://forum.mautic.org/t/500-internal-error-when-saving-campaign/35342)
**Author:** [@aesir](https://forum.mautic.org/u/aesir)\ **Replies:** 1\ **Last updated:** [March 26, 2025, 7:05pm UTC](https://forum.mautic.org/t/500-internal-error-when-saving-campaign/35342 "2025-03-26T19:05:12Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: pdo\_mysql 5.7.44-48-log Your problem My problem is: I am unable to Edit existing campaigns or create new campaigns… --- ## [Mautic on Kubernetes – Session Issue and Reinstallation Problem](https://forum.mautic.org/t/mautic-on-kubernetes-session-issue-and-reinstallation-problem/35102)
**Author:** [@debek](https://forum.mautic.org/u/debek)\ **Replies:** 1\ **Last updated:** [March 26, 2025, 5:21pm UTC](https://forum.mautic.org/t/mautic-on-kubernetes-session-issue-and-reinstallation-problem/35102 "2025-03-26T17:21:08Z")
Hi everyone, I’m having an issue running Mautic on Kubernetes. Every time I delete a pod and a new one starts, Mautic forces me to go through the installation process again, causing me to lose my previous configuration. … [Previous page](https://forum.mautic.org/c/support/8.md?page=13) [Next page](https://forum.mautic.org/c/support/8.md?page=15)