# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=140 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 141 --- ## [Troubles with the builder (2.7.0)](https://forum.mautic.org/t/troubles-with-the-builder-2-7-0/8046)
**Author:** [@Marc\_Jarrossay](https://forum.mautic.org/u/Marc_Jarrossay)\ **Replies:** 3\ **Last updated:** [March 28, 2021, 6:42pm UTC](https://forum.mautic.org/t/troubles-with-the-builder-2-7-0/8046 "2021-03-28T18:42:42Z")
Hi Mautic 2.7.0 ot 2.7.1 I’ve some troubles with the builder since this version. When I launch the builder with any template, I can’t modify text or drag and drop from the panel. 3 javascript errors : Uncaught… --- ## [Need support to onboard with mautic self hosted version](https://forum.mautic.org/t/need-support-to-onboard-with-mautic-self-hosted-version/18744)
**Author:** [@reliccess](https://forum.mautic.org/u/reliccess)\ **Replies:** 0\ **Last updated:** [March 28, 2021, 3:16am UTC](https://forum.mautic.org/t/need-support-to-onboard-with-mautic-self-hosted-version/18744 "2021-03-28T03:16:55Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MySQL, Sorry I don’t know how to check version Your problem My problem is: Hello Friends, I am Sandeep Goyal. I a… --- ## [DO NOT CONTACT added from form](https://forum.mautic.org/t/do-not-contact-added-from-form/18740)
**Author:** [@systm](https://forum.mautic.org/u/systm)\ **Replies:** 2\ **Last updated:** [March 27, 2021, 5:45pm UTC](https://forum.mautic.org/t/do-not-contact-added-from-form/18740 "2021-03-27T17:45:53Z")
Hi I have created a basic form (which is embedded on a wordpress page), it just contains first name, last name, email address and submit button. When the form is submitted it adds a tag “test” and sends an email and go… --- ## [Integromat api fails to update contact using contact id, returns general 500 error](https://forum.mautic.org/t/integromat-api-fails-to-update-contact-using-contact-id-returns-general-500-error/18666)
**Author:** [@patrickeidemiller](https://forum.mautic.org/u/patrickeidemiller)\ **Replies:** 2\ **Last updated:** [March 27, 2021, 5:34pm UTC](https://forum.mautic.org/t/integromat-api-fails-to-update-contact-using-contact-id-returns-general-500-error/18666 "2021-03-27T17:34:21Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.27 My Database type and version is: Your problem My problem is: Integromat api fails to update contact using contact id, returns general 500 error. A… --- ## [Problem with inodes and how to cancel queue campaign](https://forum.mautic.org/t/problem-with-inodes-and-how-to-cancel-queue-campaign/18711)
**Author:** [@led.dhany](https://forum.mautic.org/u/led.dhany)\ **Replies:** 2\ **Last updated:** [March 27, 2021, 1:14pm UTC](https://forum.mautic.org/t/problem-with-inodes-and-how-to-cancel-queue-campaign/18711 "2021-03-27T13:14:43Z")
Your software My Mautic version is:3.3.1 My PHP version is:7.4.15 My Database type and version is: mysqlnd 7.4.15 Your problem My problem is: These errors are showing in the log: \[2021-03-22 06:30:15\] mautic.NOTIC… --- ## [Database Error after success update to 3.3.2](https://forum.mautic.org/t/database-error-after-success-update-to-3-3-2/18735)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 0\ **Last updated:** [March 27, 2021, 12:50am UTC](https://forum.mautic.org/t/database-error-after-success-update-to-3-3-2/18735 "2021-03-27T00:50:35Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Database error when mautic success updated to 3.3.2 These errors are showing in the … --- ## [Cron is not working due to LazyCollection](https://forum.mautic.org/t/cron-is-not-working-due-to-lazycollection/18683)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 5\ **Last updated:** [March 26, 2021, 3:24pm UTC](https://forum.mautic.org/t/cron-is-not-working-due-to-lazycollection/18683 "2021-03-26T15:24:34Z")
Your software My Mautic version is: v3.3.1 My PHP version is: PHP Version 7.3.27 My Database type and version is: MariaDB 10.1 Your problem My problem is: I try to execute the cron, but it’s not working. These erro… --- ## [Errors with Cron jobs after updating to Mautic 3](https://forum.mautic.org/t/errors-with-cron-jobs-after-updating-to-mautic-3/15016)
**Author:** [@coffeeandspice](https://forum.mautic.org/u/coffeeandspice)\ **Replies:** 13\ **Last updated:** [March 26, 2021, 2:36pm UTC](https://forum.mautic.org/t/errors-with-cron-jobs-after-updating-to-mautic-3/15016 "2021-03-26T14:36:40Z")
--- ## [Translating custom fields](https://forum.mautic.org/t/translating-custom-fields/18674)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 4\ **Last updated:** [March 26, 2021, 11:10am UTC](https://forum.mautic.org/t/translating-custom-fields/18674 "2021-03-26T11:10:38Z")
Hi, how do I translate my own custom fields? My backend is accessed by people who only speak Italian and people who only speak French. Is there a way to make it so that the custom fields I create appear in the language o… --- ## [Segment imports hanging after upgrading from 2.16 to 3.3.1](https://forum.mautic.org/t/segment-imports-hanging-after-upgrading-from-2-16-to-3-3-1/18710)
**Author:** [@jsieber](https://forum.mautic.org/u/jsieber)\ **Replies:** 2\ **Last updated:** [March 25, 2021, 4:48pm UTC](https://forum.mautic.org/t/segment-imports-hanging-after-upgrading-from-2-16-to-3-3-1/18710 "2021-03-25T16:48:22Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.26 My Database type and version is: MySQL 5.7 AWS RDS Your problem My problem is: After upgrading to version 3.3.1 we often have background segment im… --- ## [How to add mautic cron job in plesk](https://forum.mautic.org/t/how-to-add-mautic-cron-job-in-plesk/18703)
**Author:** [@dollysingh197](https://forum.mautic.org/u/dollysingh197)\ **Replies:** 5\ **Last updated:** [March 25, 2021, 2:10pm UTC](https://forum.mautic.org/t/how-to-add-mautic-cron-job-in-plesk/18703 "2021-03-25T14:10:54Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4 My Database type and version is:My Sql Your problem My problem is: I need to run mautic cron job in plesk. This is the command: php /var/www/vhosts… --- ## [Strange contacts appearing, You know what is this about?](https://forum.mautic.org/t/strange-contacts-appearing-you-know-what-is-this-about/18695)
**Author:** [@carlmmiko](https://forum.mautic.org/u/carlmmiko)\ **Replies:** 3\ **Last updated:** [March 25, 2021, 2:07pm UTC](https://forum.mautic.org/t/strange-contacts-appearing-you-know-what-is-this-about/18695 "2021-03-25T14:07:55Z")
I am getting some contacts, even if I have set my site to not track at all, I am worried this might be Hacking attacks, and if they are, do I have to be concerned/ what should I do? If not, What are they? This is why… --- ## [add new custom field into lead table](https://forum.mautic.org/t/add-new-custom-field-into-lead-table/9302)
**Author:** [@vishal](https://forum.mautic.org/u/vishal)\ **Replies:** 5\ **Last updated:** [March 25, 2021, 9:26am UTC](https://forum.mautic.org/t/add-new-custom-field-into-lead-table/9302 "2021-03-25T09:26:49Z")
Hi, I want to add a new custom field (“age”) into leads table from my app bundle(plugin) programmatically. how can I add a new field into database leads table programmatically? --- ## [Mautic 3.3.2 doesn't send emails using SMTP and SSL](https://forum.mautic.org/t/mautic-3-3-2-doesnt-send-emails-using-smtp-and-ssl/18706)
**Author:** [@tecnotronico](https://forum.mautic.org/u/tecnotronico)\ **Replies:** 0\ **Last updated:** [March 24, 2021, 7:37pm UTC](https://forum.mautic.org/t/mautic-3-3-2-doesnt-send-emails-using-smtp-and-ssl/18706 "2021-03-24T19:37:55Z")
Your software Mautic: 3.2.5, 3.3.1 and 3.3.2 PHP: 7.4 MySQL: 5.7 CentOS: 7.9 cPanel: 94.0.4 PHP-FPM: Activated Service to send mail through: Other SMTP Server SMTP encryption type: SSL Port: 465 SMTP authentica… --- ## [PHP Fatal Error - Can't use function return value in write context in](https://forum.mautic.org/t/php-fatal-error-cant-use-function-return-value-in-write-context-in/17137)
**Author:** [@arnold2606](https://forum.mautic.org/u/arnold2606)\ **Replies:** 2\ **Last updated:** [March 24, 2021, 1:15pm UTC](https://forum.mautic.org/t/php-fatal-error-cant-use-function-return-value-in-write-context-in/17137 "2021-03-24T13:15:13Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.11 My Database type and version is: MySQL v 15.1 Your problem My problem is: When I ran a cron job in Webmin to check if they work, I got the followi… --- ## [Integrate Mautic with Facebook Leads](https://forum.mautic.org/t/integrate-mautic-with-facebook-leads/7041)
**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Replies:** 6\ **Last updated:** [March 24, 2021, 10:47am UTC](https://forum.mautic.org/t/integrate-mautic-with-facebook-leads/7041 "2021-03-24T10:47:57Z")
@ Chris0928 good morning !!! Friend, can you integrate Mautic with Facebook Leads, in order to capture the emails of the clients of my Facebook campaigns? Thank you! --- ## [What source audit\_log table get an ip address?](https://forum.mautic.org/t/what-source-audit-log-table-get-an-ip-address/18685)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [March 23, 2021, 10:27pm UTC](https://forum.mautic.org/t/what-source-audit-log-table-get-an-ip-address/18685 "2021-03-23T22:27:47Z")
Your software My Mautic version is: v3.3.1 My PHP version is: 7.3.27 My Database type and version is:Centos 7 with mysql Ver 14.14 Your problem My problem is: untraceable malicious ip addresses showing up in audit… --- ## [Mail sending problems since Cpanel update to v94.0.2 - swiftmailer error](https://forum.mautic.org/t/mail-sending-problems-since-cpanel-update-to-v94-0-2-swiftmailer-error/18625)
**Author:** [@galdon](https://forum.mautic.org/u/galdon)\ **Replies:** 5\ **Last updated:** [March 23, 2021, 3:38pm UTC](https://forum.mautic.org/t/mail-sending-problems-since-cpanel-update-to-v94-0-2-swiftmailer-error/18625 "2021-03-23T15:38:10Z")
Your software My Mautic version is: v3.3.2-rc My PHP version is: 7.3 My Database type and version is: Your problem My problem is: Email sending problem since Cpanel update to v94.0.2 I have sent emails for years wi… --- ## [Form Submission ID 404 doesn't create a contact](https://forum.mautic.org/t/form-submission-id-404-doesnt-create-a-contact/18661)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [March 22, 2021, 3:07pm UTC](https://forum.mautic.org/t/form-submission-id-404-doesnt-create-a-contact/18661 "2021-03-22T15:07:21Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4 Your problem My problem is: Do you think this is a lucky incident? Form submission id “404” doesn’t create a new contact :face\_with\_monocle: --- ## [Link Tracking in Emails not working](https://forum.mautic.org/t/link-tracking-in-emails-not-working/18655)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 3\ **Last updated:** [March 22, 2021, 2:13pm UTC](https://forum.mautic.org/t/link-tracking-in-emails-not-working/18655 "2021-03-22T14:13:00Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.3.27 My Database type and version is: MySQL I have configured properly link tracking. It does resolve the tracking link like expected, but link opens are n… --- ## [Problem with the cron on Mautic 3](https://forum.mautic.org/t/problem-with-the-cron-on-mautic-3/18654)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 0\ **Last updated:** [March 21, 2021, 10:48pm UTC](https://forum.mautic.org/t/problem-with-the-cron-on-mautic-3/18654 "2021-03-21T22:48:35Z")
Your software My Mautic version is: v3.3.1 My PHP version is: PHP Version 7.3.27 My Database type and version is: MariaDB 10.1 Your problem My problem is: I try to execute the cron, but it’s not working. These erro… --- ## [All links changing to localhost](https://forum.mautic.org/t/all-links-changing-to-localhost/9598)
**Author:** [@evrentekin](https://forum.mautic.org/u/evrentekin)\ **Replies:** 10\ **Last updated:** [March 19, 2021, 11:00am UTC](https://forum.mautic.org/t/all-links-changing-to-localhost/9598 "2021-03-19T11:00:58Z")
Hello all, I am just doing some research to test Mautic features quickly. I have spinned an AWS instance, put Bitnami WAMP Stack (with Apache and PHP) on it and installed Mautic. In the general settings I put … --- ## [Tracking not addind contacts](https://forum.mautic.org/t/tracking-not-addind-contacts/16134)
**Author:** [@felipe.pavan](https://forum.mautic.org/u/felipe.pavan)\ **Replies:** 5\ **Last updated:** [March 18, 2021, 8:52pm UTC](https://forum.mautic.org/t/tracking-not-addind-contacts/16134 "2021-03-18T20:52:23Z")
Your software My Mautic version is: 3.1.0 (running in Kubernetes with the image mautic/mautic:v3) My PHP version is: 7.3.20 Your problem My problem is: I added the tracking code to 2 sites and I can see request comi… --- ## [Dynamic content in Safari](https://forum.mautic.org/t/dynamic-content-in-safari/13243)
**Author:** [@dariamikl](https://forum.mautic.org/u/dariamikl)\ **Replies:** 3\ **Last updated:** [March 18, 2021, 7:01pm UTC](https://forum.mautic.org/t/dynamic-content-in-safari/13243 "2021-03-18T19:01:41Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.1.33-12+ubuntu18.04.1+deb.sury.org+1 Your problem My problem is: Dynamic content does not work in the Safari browser. I set up 2 slots: 1st slot is wit… --- ## [Error Update from 2.11 to 2.16](https://forum.mautic.org/t/error-update-from-2-11-to-2-16/18539)
**Author:** [@diegowhitebite](https://forum.mautic.org/u/diegowhitebite)\ **Replies:** 3\ **Last updated:** [March 18, 2021, 2:53pm UTC](https://forum.mautic.org/t/error-update-from-2-11-to-2-16/18539 "2021-03-18T14:53:29Z")
Hello, I have a version 2.11 of Mautic and we want to update to version 2.16 that the system recommends. When updating from the mautic itself, everything is fine until the update ends and Mautic disappears, it is no lon… --- ## [How do you - add a background color to a "Text" container](https://forum.mautic.org/t/how-do-you-add-a-background-color-to-a-text-container/18619)
**Author:** [@nomadik-1](https://forum.mautic.org/u/nomadik-1)\ **Replies:** 0\ **Last updated:** [March 17, 2021, 11:02pm UTC](https://forum.mautic.org/t/how-do-you-add-a-background-color-to-a-text-container/18619 "2021-03-17T23:02:31Z")
Your software My Mautic version is: 3.? My PHP version is: 7.4 My Database type and version is: ? Your problem My problem is: I cannot get a background color into “Text” containers at top & bottom of “Code Mode” c… --- ## [Domain Name change on a Mautic Site not going well](https://forum.mautic.org/t/domain-name-change-on-a-mautic-site-not-going-well/18590)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 2\ **Last updated:** [March 16, 2021, 11:32pm UTC](https://forum.mautic.org/t/domain-name-change-on-a-mautic-site-not-going-well/18590 "2021-03-16T23:32:43Z")
Your software My Mautic version is:2.16 My PHP version is:7.3 My Database type and version is:3.6.8 Mysql My problem is: I am trying to complete a domain name change on a Mautic site… and having problems. These erro… --- ## [Mautic and Maulgun plugin issue](https://forum.mautic.org/t/mautic-and-maulgun-plugin-issue/18538)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 6\ **Last updated:** [March 16, 2021, 1:53pm UTC](https://forum.mautic.org/t/mautic-and-maulgun-plugin-issue/18538 "2021-03-16T13:53:15Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4 My Database type and version is: no idea Your problem My problem is: Hi, I tried to install the Mailgun integration plugin for mautic. After setting … --- ## [Anonymous visitors not always tracked, only sometimes. Where to start research?](https://forum.mautic.org/t/anonymous-visitors-not-always-tracked-only-sometimes-where-to-start-research/18585)
**Author:** [@Rolfski](https://forum.mautic.org/u/Rolfski)\ **Replies:** 1\ **Last updated:** [March 16, 2021, 7:00am UTC](https://forum.mautic.org/t/anonymous-visitors-not-always-tracked-only-sometimes-where-to-start-research/18585 "2021-03-16T07:00:06Z")
Your software My Mautic version is: v3.3.1 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: I see “anonymous” visitors, but only a fraction of the actual site visitors. It l… --- ## [Missing some options - Form creation](https://forum.mautic.org/t/missing-some-options-form-creation/18452)
**Author:** [@profezor](https://forum.mautic.org/u/profezor)\ **Replies:** 6\ **Last updated:** [March 16, 2021, 6:54am UTC](https://forum.mautic.org/t/missing-some-options-form-creation/18452 "2021-03-16T06:54:03Z")
Your software My Mautic version is: latest My PHP version is: My Database type and version is: Your problem My problem is: I only have 6 options for ACTIONS in my Form creation section. Where are the rest? I have 1… [Previous page](https://forum.mautic.org/c/support/8.md?page=139) [Next page](https://forum.mautic.org/c/support/8.md?page=141)