# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=141 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 142 --- ## [404 Error After Uploading Mautic To FTP](https://forum.mautic.org/t/404-error-after-uploading-mautic-to-ftp/18558)
**Author:** [@dmcstyle](https://forum.mautic.org/u/dmcstyle)\ **Replies:** 1\ **Last updated:** [March 15, 2021, 5:14pm UTC](https://forum.mautic.org/t/404-error-after-uploading-mautic-to-ftp/18558 "2021-03-15T17:14:18Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4.15 My Database type and version is: 10.3.28-MariaDB-cll-lve Your problem My problem is: I uploaded Mautic 3.3.1 to my FTP, unpacked it there, but I al… --- ## [Test Mail Works but Campaign mail is not sent](https://forum.mautic.org/t/test-mail-works-but-campaign-mail-is-not-sent/6069)
**Author:** [@vijayhrdm](https://forum.mautic.org/u/vijayhrdm)\ **Replies:** 2\ **Last updated:** [March 15, 2021, 10:39am UTC](https://forum.mautic.org/t/test-mail-works-but-campaign-mail-is-not-sent/6069 "2021-03-15T10:39:51Z")
I have queued 10000+ emails for sending in batches of 50. I see the messages in ‘spool’ directory, but somehow, messages are not being sent. There is no error at apache error log. I get this error from Mautic log fil… --- ## [Fail to add foreign key constaraints to mysql db during import is killing me](https://forum.mautic.org/t/fail-to-add-foreign-key-constaraints-to-mysql-db-during-import-is-killing-me/18572)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 0\ **Last updated:** [March 14, 2021, 4:57pm UTC](https://forum.mautic.org/t/fail-to-add-foreign-key-constaraints-to-mysql-db-during-import-is-killing-me/18572 "2021-03-14T16:57:39Z")
\*\*Your software Win 10 My Mautic version is: 3.2 My PHP version is:7.4 My Database type and version is:MYSQL Your problem My problem is:I am trying to change the domain name of a Mautic Version 2.16 and one of the s… --- ## [Mail Delivery Problem](https://forum.mautic.org/t/mail-delivery-problem/18567)
**Author:** [@pehcastro](https://forum.mautic.org/u/pehcastro)\ **Replies:** 1\ **Last updated:** [March 13, 2021, 6:01pm UTC](https://forum.mautic.org/t/mail-delivery-problem/18567 "2021-03-13T18:01:08Z")
Your software My Mautic version is: v3.3.1 My PHP version is: PHP Version 7.4.16 / nginx + apache My Database type and version is: mariadb / mysqlnd 7.4.16 Your problem My problem is: The first time I installed Mau… --- ## [Mautic is deleting the "onclick" on the landing pages](https://forum.mautic.org/t/mautic-is-deleting-the-onclick-on-the-landing-pages/18566)
**Author:** [@kaioduarte](https://forum.mautic.org/u/kaioduarte)\ **Replies:** 0\ **Last updated:** [March 13, 2021, 5:26pm UTC](https://forum.mautic.org/t/mautic-is-deleting-the-onclick-on-the-landing-pages/18566 "2021-03-13T17:26:35Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.1.33 My Database type and version is: Your problem My problem is: I’m using a checkout widget on the buttons on my landing page using this tutorial (ht… --- ## [How to Post results to another mautic form injected into a wordpress page?](https://forum.mautic.org/t/how-to-post-results-to-another-mautic-form-injected-into-a-wordpress-page/18559)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 0\ **Last updated:** [March 13, 2021, 11:10am UTC](https://forum.mautic.org/t/how-to-post-results-to-another-mautic-form-injected-into-a-wordpress-page/18559 "2021-03-13T11:10:15Z")
Your software My Mautic version is:3.2.4 My PHP version is: 7.2.34 My Database type and version is: Your problem My problem is: I need to pass the email captured in form 1 to a the hidden email field in form 2 so fo… --- ## [mautic.ERROR: \[MAIL ERROR\] Sending failed for one or more recipients \[\] \[\]](https://forum.mautic.org/t/mautic-error-mail-error-sending-failed-for-one-or-more-recipients/5699)
**Author:** [@ericprebin](https://forum.mautic.org/u/ericprebin)\ **Replies:** 6\ **Last updated:** [March 13, 2021, 8:29am UTC](https://forum.mautic.org/t/mautic-error-mail-error-sending-failed-for-one-or-more-recipients/5699 "2021-03-13T08:29:26Z")
I installed a server version at 1 & 1 this side everything is ok. When I send emails in the email section I have an error message “MyMessage” was sent but with some failures. 0 sent 3 failure " Is there a setting… --- ## [Fake contact added with fake graph](https://forum.mautic.org/t/fake-contact-added-with-fake-graph/18493)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 11\ **Last updated:** [March 13, 2021, 6:36am UTC](https://forum.mautic.org/t/fake-contact-added-with-fake-graph/18493 "2021-03-13T06:36:25Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3 My Database type and version is: not sure Your problem My problem is: I found add contact form Contact Added widget, is show have several number cont… --- ## [Restrict access to dashboard only for my IP](https://forum.mautic.org/t/restrict-access-to-dashboard-only-for-my-ip/18549)
**Author:** [@briba](https://forum.mautic.org/u/briba)\ **Replies:** 0\ **Last updated:** [March 12, 2021, 3:07pm UTC](https://forum.mautic.org/t/restrict-access-to-dashboard-only-for-my-ip/18549 "2021-03-12T15:07:51Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.3 My Database type and version is: MariaDB 10.3.27 Your problem My problem is: Hello, I want to block the access to the dashboard to any connection ex… --- ## [How to filter "do not contact" contacts?](https://forum.mautic.org/t/how-to-filter-do-not-contact-contacts/18526)
**Author:** [@kastreak](https://forum.mautic.org/u/kastreak)\ **Replies:** 1\ **Last updated:** [March 11, 2021, 8:27pm UTC](https://forum.mautic.org/t/how-to-filter-do-not-contact-contacts/18526 "2021-03-11T20:27:57Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.4.3 My Database type and version is: Your problem My problem is: I need to filter “do not contact” contacts, who unsubscribed from “email” channel and a… --- ## [Too many redirects on dashboard](https://forum.mautic.org/t/too-many-redirects-on-dashboard/18529)
**Author:** [@leonsmit](https://forum.mautic.org/u/leonsmit)\ **Replies:** 1\ **Last updated:** [March 11, 2021, 7:07pm UTC](https://forum.mautic.org/t/too-many-redirects-on-dashboard/18529 "2021-03-11T19:07:15Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.2.24 My Database type and version is: mysql Your problem My problem is: The dashboard was really slow to load so i removed all widgets and saved it. No… --- ## [List-Unsubscribe header](https://forum.mautic.org/t/list-unsubscribe-header/16945)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 10\ **Last updated:** [March 11, 2021, 4:16pm UTC](https://forum.mautic.org/t/list-unsubscribe-header/16945 "2021-03-11T16:16:55Z")
Mautic My Mautic version is: 2.16.2 My PHP version is: 7.3.17-1 My Database type and version is: Your problem Can anyone help - I have just been checking with Litmus on inbox deliverability and I’m getting a message… --- ## [Select multiple not updating through tracking pixel](https://forum.mautic.org/t/select-multiple-not-updating-through-tracking-pixel/18533)
**Author:** [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Replies:** 0\ **Last updated:** [March 11, 2021, 3:06pm UTC](https://forum.mautic.org/t/select-multiple-not-updating-through-tracking-pixel/18533 "2021-03-11T15:06:26Z")
What should I send in the mt pageview function to update custom field of type select multiple? not able to this like mt(‘send’, ‘pageview’, {email: “hello@bdhjwb.sjbd”, test: \[78,23\]}) or mt(‘send’, ‘pageview’, {e… --- ## [What is the choice of backup when moving the site to a new doman](https://forum.mautic.org/t/what-is-the-choice-of-backup-when-moving-the-site-to-a-new-doman/18496)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 14\ **Last updated:** [March 11, 2021, 4:38am UTC](https://forum.mautic.org/t/what-is-the-choice-of-backup-when-moving-the-site-to-a-new-doman/18496 "2021-03-11T04:38:50Z")
Your software My Mautic version is:3.2 My PHP version is:7.3 My Database type and version is:mysql 5.7 Your problem My problem is: Transferring a mautic system to a new domain and finding somethnig that will search … --- ## [Stuck at domain verification amazon ses](https://forum.mautic.org/t/stuck-at-domain-verification-amazon-ses/18506)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 2\ **Last updated:** [March 10, 2021, 11:34pm UTC](https://forum.mautic.org/t/stuck-at-domain-verification-amazon-ses/18506 "2021-03-10T23:34:21Z")
FInally I signed up with ses amazon and I added 3 of my domains that I will send emails from. My domains are registered at namecheap.com and I added them to SES but they are still pending verification after 3 days. I ju… --- ## [Very slow spooling to segments we send to frequently. Occasionally hanging](https://forum.mautic.org/t/very-slow-spooling-to-segments-we-send-to-frequently-occasionally-hanging/18489)
**Author:** [@sgtbhaji](https://forum.mautic.org/u/sgtbhaji)\ **Replies:** 10\ **Last updated:** [March 10, 2021, 5:42pm UTC](https://forum.mautic.org/t/very-slow-spooling-to-segments-we-send-to-frequently-occasionally-hanging/18489 "2021-03-10T17:42:28Z")
My Mautic version is: 3.2.4 My PHP version is: 7.2.31 Database: MySQL 5.7.29 We’re suffering slow email spooling when sending to our employee segment while sending internal emails. The segment is approximately 850 con… --- ## [Information about campaigns in contacts](https://forum.mautic.org/t/information-about-campaigns-in-contacts/18522)
**Author:** [@Pegasus](https://forum.mautic.org/u/Pegasus)\ **Replies:** 1\ **Last updated:** [March 10, 2021, 5:16pm UTC](https://forum.mautic.org/t/information-about-campaigns-in-contacts/18522 "2021-03-10T17:16:51Z")
Hi everyone! I’m currently setting up Mautic and I came across with a doubt. Is it possible to see the campaigns that contacts are related to? or how can I see this info? I greatly appreciate your help! Thanks! --- ## [Opt-out option](https://forum.mautic.org/t/opt-out-option/18520)
**Author:** [@Pegasus](https://forum.mautic.org/u/Pegasus)\ **Replies:** 1\ **Last updated:** [March 10, 2021, 5:13pm UTC](https://forum.mautic.org/t/opt-out-option/18520 "2021-03-10T17:13:45Z")
Hi everyone! I am currently migrating to Mautic from Reply.io. I noticed that Reply has an option of opt-out and I wanted to know if there’s an option that could do that in Mautic? I greatly appreciate your advice! Th… --- ## [Segment not working - tags help!](https://forum.mautic.org/t/segment-not-working-tags-help/18503)
**Author:** [@antoniodap](https://forum.mautic.org/u/antoniodap)\ **Replies:** 10\ **Last updated:** [March 10, 2021, 5:08pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503 "2021-03-10T17:08:35Z")
Your software My Mautic version is: 3.0 My PHP version is: 7.4.3 My Database type and version is: My problem is: Hi guys I have been searching google and the forum for several hours for a solution. I don’t understan… --- ## [Unknown column 't0.public\_name' in 'field list'](https://forum.mautic.org/t/unknown-column-t0-public-name-in-field-list/18512)
**Author:** [@lctang](https://forum.mautic.org/u/lctang)\ **Replies:** 1\ **Last updated:** [March 10, 2021, 11:53am UTC](https://forum.mautic.org/t/unknown-column-t0-public-name-in-field-list/18512 "2021-03-10T11:53:56Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.4.15 My Database type and version is: mysqlnd 7.4.15 Your problem My problem is: When I click on “new campaign” → “launch campaign builder” → add sth in… --- ## [Failed to add lead score from campaign](https://forum.mautic.org/t/failed-to-add-lead-score-from-campaign/18513)
**Author:** [@lctang](https://forum.mautic.org/u/lctang)\ **Replies:** 1\ **Last updated:** [March 10, 2021, 11:47am UTC](https://forum.mautic.org/t/failed-to-add-lead-score-from-campaign/18513 "2021-03-10T11:47:19Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.4.15 My Database type and version is: mysqlnd 7.4.15 Your problem My problem is: My campaign cannot add score to leads, other campaign actions are carri… --- ## [Config page /s/config/edit returning 404 after 5000ms](https://forum.mautic.org/t/config-page-s-config-edit-returning-404-after-5000ms/17014)
**Author:** [@danielhilst](https://forum.mautic.org/u/danielhilst)\ **Replies:** 1\ **Last updated:** [March 9, 2021, 1:40pm UTC](https://forum.mautic.org/t/config-page-s-config-edit-returning-404-after-5000ms/17014 "2021-03-09T13:40:42Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.2 My Database type and version is: 10.3.17-MariaDB Your problem My problem is: I installed Mautic with nginx and php-fpm. I have the same setup working… --- ## [Change Session time out?](https://forum.mautic.org/t/change-session-time-out/17738)
**Author:** [@logprod](https://forum.mautic.org/u/logprod)\ **Replies:** 3\ **Last updated:** [March 9, 2021, 12:40pm UTC](https://forum.mautic.org/t/change-session-time-out/17738 "2021-03-09T12:40:00Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: For the life of me I cannnot figure out how to change the session time out within Mautic… --- ## [Newsletter to 2 mil+ contacts](https://forum.mautic.org/t/newsletter-to-2-mil-contacts/18270)
**Author:** [@nick-fm](https://forum.mautic.org/u/nick-fm)\ **Replies:** 14\ **Last updated:** [March 8, 2021, 9:42am UTC](https://forum.mautic.org/t/newsletter-to-2-mil-contacts/18270 "2021-03-08T09:42:15Z")
Hello all, I read a few topics and Github issues, but none seem to have provided an answer to our current problem/situation. I was hoping someone could provide us with some insight. We have about 2 million contacts in … --- ## [Why are my emails sent from Mautic going to spam](https://forum.mautic.org/t/why-are-my-emails-sent-from-mautic-going-to-spam/7612)
**Author:** [@gowen](https://forum.mautic.org/u/gowen)\ **Replies:** 15\ **Last updated:** [March 8, 2021, 6:49am UTC](https://forum.mautic.org/t/why-are-my-emails-sent-from-mautic-going-to-spam/7612 "2021-03-08T06:49:34Z")
Hi there I switched to mautic because of deliverability rate I just changed VPS providers to a better spac with more ram Now when I was with the former VPS provider my emails went right into the users mail box … --- ## [Beginners Mistake? Campaigns does not start; Test-Emails working; Please help](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417)
**Author:** [@woem](https://forum.mautic.org/u/woem)\ **Replies:** 5\ **Last updated:** [March 7, 2021, 7:08pm UTC](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417 "2021-03-07T19:08:30Z")
My Mautic version is: v3.2.5 My PHP version is: 7.4.15 My campaigns doesn’t work - from the beginning. These errors are showing in the log: no errors Steps I have tried to fix the problem: trying different campaign s… --- ## [Security Issues in Mautic](https://forum.mautic.org/t/security-issues-in-mautic/18467)
**Author:** [@nick\_p](https://forum.mautic.org/u/nick_p)\ **Replies:** 1\ **Last updated:** [March 7, 2021, 8:03am UTC](https://forum.mautic.org/t/security-issues-in-mautic/18467 "2021-03-07T08:03:48Z")
I am from the Drupal background and just had my first install of Mautic. I had to give apache-user ownership of the entire Mautic dump in order for it to run. In Drupal, if an apache-user is given access to any folder, … --- ## ["please wait" ... can't enter my email setting or other configuration items](https://forum.mautic.org/t/please-wait-cant-enter-my-email-setting-or-other-configuration-items/18461)
**Author:** [@cottercat](https://forum.mautic.org/u/cottercat)\ **Replies:** 0\ **Last updated:** [March 6, 2021, 9:54pm UTC](https://forum.mautic.org/t/please-wait-cant-enter-my-email-setting-or-other-configuration-items/18461 "2021-03-06T21:54:41Z")
Your software My PHP version is : 7.3.27 \*MariaDB version: 10.3.28 \*I am: Installing \*installing via : Web These errors are showing in the installer : none These errors are showing in the Mautic log : none Your p… --- ## [Links behind HAPROXY](https://forum.mautic.org/t/links-behind-haproxy/18425)
**Author:** [@lgwapnitsky](https://forum.mautic.org/u/lgwapnitsky)\ **Replies:** 4\ **Last updated:** [March 5, 2021, 4:26pm UTC](https://forum.mautic.org/t/links-behind-haproxy/18425 "2021-03-05T16:26:42Z")
Your software My Mautic version is: 3 My PHP version is: 7.3 My Database type and version is: MariaDB Your problem I’m running mautic on a linux box behind HAPROXY running on a pfsense. I have https redirection on t… --- ## [EntityManager is closed / Import contacts page is broken](https://forum.mautic.org/t/entitymanager-is-closed-import-contacts-page-is-broken/11552)
**Author:** [@Psymbionic](https://forum.mautic.org/u/Psymbionic)\ **Replies:** 5\ **Last updated:** [March 4, 2021, 8:01pm UTC](https://forum.mautic.org/t/entitymanager-is-closed-import-contacts-page-is-broken/11552 "2021-03-04T20:01:50Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.1.30 Your problem My problem is: Hey all, I’m having an issue with importing on a relatively new Mautic install. After trying to import a large CSV (~2… [Previous page](https://forum.mautic.org/c/support/8.md?page=140) [Next page](https://forum.mautic.org/c/support/8.md?page=142)